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Grievance &amp; Appeals Nurse Specialist CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Grievance &amp; Appeals Nurse Specialist and help shape the future of healthcare where you'll be an integral part of our Grievance &amp; Appeals team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. 
<ul>
<li> If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. </li>
</ul>
 You will participate in managing CalOptima Health's medical appeals and state hearing reviews for all lines of business, including handling expedited and standard requests. You will ensure appeals and state hearing requests are processed in accordance with regulations, compliance standards and policies and procedures. You will investigate and prepare case narratives and statements of position based on clinical information, benefits and applicable regulations related to member or provider disputes of decisions. You will clearly articulate the facts and CalOptima Health's position regarding disputes to the Administrative Law Judge hearing the case. You will be responsible for creating and reviewing resolution letters for appropriateness of clinical criteria and regulatory requirements. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>80% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Prepares clinical reviews based on clinical guidelines and provides monitoring of cases involving medical decisions and quality of care or service decisions.</li>
<li>Ensures all cases are completed in accordance with state and federal regulatory requirements including timelines.</li>
<li>Presents recommendations based on clinical review, criteria and organizational policies to CalOptima Health's physician reviewers for final determination.</li>
<li>Resolves complex and sensitive member issues within established timelines.</li>
<li>Maintains departmental database and the integrity of records by accurately entering case actions to assigned cases.</li>
<li>Analyzes and reports cases through GARS' subcommittee.</li>
<li>Oversees state hearing cases.</li>
<li>Assists with the notification process to members or providers on the clinical decision issued.</li>
<li>Discusses appeal process, medical decisions and hearing rights with members.</li>
<li>Assists members in coordinating their services with providers and communicates the status and outcome to members.</li>
<li>Assigns position statements and represents CalOptima Health at state hearings. </li>
</ul>
</li>
<li>15% - Administrative Support
<ul>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Participates in departmental meetings, trainings and audits as requested. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma required PLUS 5 years of health care/managed care experience required, preferably in the following related areas of responsibility: grievances and appeals, utilization management and/or quality management; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Current unrestricted Registered Nurse (RN) license to practice in the state of California. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>Current unrestricted Licensed Vocational Nurse (LVN) license to practice in the state of California.</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 313 - $90,820 - $145,312 ($43.66 - $69.8615). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6827312&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is January 13, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6827312" target="_blank">https://jobs.caloptima.org/jobs/grievance-appeals-nurse-specialist-505-city-parkway-west-california-united-states-15e815c2-3fcd-4db0-a51e-8078f72ffc27</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-6b482c6ee7f7164a8ac6b7e408651c04

Grievance & Appeals Nurse Specialist

PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role. &nbsp;
POSITION RESPONSIBILITIES
<ul>
<li>Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.</li>
<li>Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others - to support collaboration and the successful integration of job quality practices.</li>
<li>Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.</li>
<li>Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.</li>
<li>Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.</li>
<li>Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.</li>
<li>Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.</li>
<li>Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.</li>
<li>Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.</li>
<li>Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.</li>
<li>Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.</li>
<li>Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.</li>
<li>Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business. QUALIFICATIONS</li>
<li>Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.</li>
<li>Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.</li>
<li>Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.</li>
<li>Experience working within an Agile framework preferred, though not required.</li>
<li>Experience with adult-learner centered curriculum development and facilitation preferred though not required.</li>
<li>Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.</li>
<li>Experience working effectively with and facilitating collaboration among diverse individuals and groups.</li>
<li>Ability to manage several complex projects simultaneously, often under tight deadlines.</li>
<li>Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.</li>
<li>Outstanding public speaking skills across a range of audiences.</li>
<li>Strong computer skills, including Microsoft Office Suite.</li>
<li>Commitment to – and experience with – racial, gender, and economic justice.</li>
<li>Moderate travel required.</li>
<li>Bachelor’s degree required, Master’s degree or equivalent experience preferred.</li>
</ul>
REPORTING RELATIONSHIP
The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.
LOCATION
PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.
ABOUT PHI
PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.
SALARY AND BENEFITS
This is a full-time, salaried position with a base salary range of $90,000 - $105,000 per year, commensurate with skills and experience.
PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.
TO APPLY
To apply, email a cover letter with your resumé to <a href="mailto:info@PHInational.org" target="_blank">info@PHInational.org</a>. Please indicate “Senior Workforce Intervention Specialist” in the subject line.
Application deadline: August 6, 2023

Senior Workforce Intervention Specialist

TITLE: State Specialist for Urban Community Resource Development&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: Position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: As an Extension State Specialist for Urban Community Resource Development, you will be responsible for providing leadership, expertise, and support in the development and implementation of urban community resource programs. Your role will focus on promoting sustainable and equitable urban development, enhancing community engagement, and addressing the unique challenges faced by urban communities. You will work closely with local government officials, community organizations, and stakeholders as a crucial role in supporting urban communities, promoting their growth, and improving the quality of life for residents. Your expertise and leadership will contribute to creating sustainable and vibrant urban environments where communities can thrive
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Program Development: Develop and implement programs and initiatives that address the specific needs of urban communities, focusing on areas such as community revitalization, economic development, affordable housing, and environmental sustainability. Create or research best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Community Engagement: Foster partnerships and collaborations with local government agencies, community organizations, and stakeholders to engage and empower urban communities. Organize and facilitate community meetings, workshops, and events to gather input, identify needs, and provide resources.</li>
<li>Needs Assessment: Conduct comprehensive needs assessments to identify the specific challenges and opportunities faced by urban communities. Collect and analyze data to inform program development and resource allocation.</li>
<li>Resource Development: Create and curate resources, including publications, guides, toolkits, and training materials, to support urban community development initiatives. Ensure resources are accessible, relevant, and tailored to the unique needs of urban communities. Identify the specific challenges and opportunities faced by urban communities. Collect and analyze data to inform program development and resource allocation.</li>
<li>Training and Capacity Building: Develop and deliver training programs and workshops for community leaders, local government officials, and stakeholders on topics related to urban community development, including leadership, governance, community planning, and sustainable development practices.</li>
<li>Policy Advocacy: Advocate for policies and practices that promote sustainable and equitable urban development. Collaborate with policymakers, government agencies, and community leaders to influence decision-making processes and advocate for the needs of urban communities.</li>
<li>Evaluation and Reporting: Monitor and evaluate program effectiveness and impact. Prepare reports and presentations to communicate program outcomes, success stories, and recommendations for improvement to stakeholders and funding agencies.</li>
<li>Professional Development: Stay updated on emerging trends, best practices, and research in urban community development. Attend conferences, workshops, and training sessions to enhance professional knowledge and skills.</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS:
<ul>
<li>A master's or doctoral degree in urban planning, community development, public administration, or a related field.</li>
<li>Experience working in urban communities and a strong understanding of the unique challenges and dynamics of urban development.</li>
<li>Knowledge of community development principles, strategies, and practices, with a focus on sustainability, equity, and social justice.</li>
<li>Excellent interpersonal and communication skills to effectively engage and collaborate with diverse stakeholders.</li>
<li>Strong analytical and problem-solving abilities to conduct needs assessments, analyze data, and develop evidence-based strategies.</li>
<li>Ability to lead and facilitate community engagement processes, including workshops, meetings, and group discussions.</li>
<li>Proficiency in project management, program evaluation, and reporting.</li>
<li>Familiarity with relevant policies, regulations, and funding sources related to urban community development.</li>
<li>Demonstrated commitment to inclusivity, diversity, and social equity in community development efforts.</li>
</ul>
Licensing and Certifications: None
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;&nbsp; 
<ul>
<li>Strong interpersonal skills, creativity, technological skills, and attention to detail, are important qualities of a skilled program development facilitator.</li>
<li>Evidence of demonstrated experience in program planning, implementation, and evaluation.</li>
<li>Ability to interact and gain support from constituencies outside the university such as business and industry, state and federal agencies and non-profit and private foundations.</li>
<li>Ability to create, compose, and edit written materials. Knowledge of supplies, equipment, and/or services ordering and inventory control.</li>
<li>Word processing and/or data entry skills.</li>
<li>Ability to maintain confidentiality of records and information. Ability to communicate effectively, both orally and in writing.</li>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Organizing and coordinating skills Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to perform simple accounting procedures.</li>
<li>Skill in the use of operating basic office equipment.</li>
</ul>
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>No or very limited physical effort required.</li>
<li>No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist for Urban Community Resource Development

TITLE: State Specialist Disaster Health and Wellness Chief&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: Position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: As the Extension State Specialist for Disaster Health and Wellness Chief, you will be responsible for leading and coordinating disaster health and wellness programs within the extension services of your state. Your primary role will be to develop and implement strategies to promote community resilience, emergency preparedness, and overall well-being in the face of disasters and emergencies.
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Develop, implement, and oversee disaster health and wellness programs in collaboration with extension agents, community organizations, and relevant stakeholders.</li>
<li>Stay updated on current research, best practices, and emerging trends in disaster health and wellness to inform program development.</li>
<li>Provide leadership and guidance to extension agents and other staff members involved in disaster health and wellness initiatives.</li>
<li>Create or research best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Create educational programming the comes from growing food from controlled environments; working and building collaboration with other extension nutrition expertise and programs to combat health disparities within marginalized communities.</li>
<li>Create recipes, fax sheets, and publications revolving from the variety of area foods KSU grows.</li>
<li>Conduct educational workshops, training sessions, and public presentations to raise awareness about disaster health and wellness topics.</li>
<li>Develop educational materials, resources, and tools to support community members in preparing for, responding to, and recovering from disasters.</li>
<li>Foster partnerships with local, state, and federal agencies, as well as community organizations, to promote collaboration and maximize the impact of disaster health and wellness efforts.</li>
<li>Conduct needs assessments to identify the specific disaster health and wellness challenges and priorities within different communities.</li>
<li>Analyze data and information gathered through assessments to inform the development of targeted intervention strategies and programs.</li>
<li>Collaborate with extension agents, researchers, and subject matter experts to develop comprehensive disaster health and wellness plans.</li>
<li>Provide training and capacity-building opportunities to extension agents, community leaders, and other stakeholders to enhance their knowledge and skills in disaster health and wellness.</li>
<li>Develop and deliver train-the-trainer programs to ensure the sustainability and scalability of disaster health and wellness initiatives.</li>
<li>Foster a culture of continuous learning by organizing conferences, webinars, and workshops to disseminate information and share best practices.</li>
<li>Establish evaluation frameworks and metrics to assess the effectiveness and impact of disaster health and wellness programs.</li>
<li>Collect and analyze data to evaluate program outcomes and identify areas for improvement.</li>
<li>Prepare reports and presentations summarizing program activities, achievements, and future recommendations for stakeholders and funders.</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS:&nbsp;
<ul>
<li>Master’s degree in public health, emergency management, community health, or a related field required. A Ph.D. degree is preferred.</li>
<li>Extensive experience in disaster health and wellness, emergency preparedness, or a related field.</li>
<li>Knowledge of public health principles, community engagement strategies, and disaster response and recovery processes.</li>
<li>Strong leadership skills with the ability to motivate and inspire teams.</li>
<li>Excellent communication and presentation skills to effectively convey information to diverse audiences. Proficiency in data analysis and program evaluation techniques.</li>
<li>Ability to establish and maintain effective partnerships and collaborations with various stakeholders.</li>
<li>Flexibility to travel within the state and work evenings or weekends as needed.</li>
</ul>
Licensing and Certifications: None
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist Disaster Health and Wellness Chief

St. Charles Community College (SCC) is located in the greater St. Louis Region, one of the fastest growing areas&nbsp;in the state of Missouri. As an employee of SCC, you will join a positive and dynamic team of faculty and staff who are focused on the success of students. We offer a wide range of employee benefits including a comprehensive insurance program, robust retirement plan, generous paid time off programs, and paid&nbsp;holidays. You will share our core values, our beautiful student-centered campus and work among top&nbsp;professionals and educators in the industry.
POSITION SUMMARY&nbsp;St. Charles Community College is seeking an enthusiastic, student-centered Digital Content Specialist to&nbsp;coordinate the writing, training, and collating of various information with college departments for publication&nbsp;to internal and external mediums. The position will serve as project manager for the implementation of a new website.
PRIMARY DUTIES AND RESPONSIBILITIES&nbsp;• Creation of a college system digital content strategy, including writing content for the&nbsp;college department home pages and managing/updating websites as necessary.
• Coordinates the writing, review, and integration of college documents for various publication and&nbsp;administrative mediums.
• Writing and designing the practical communication elements for use in web,&nbsp;print, and other mediums for all departments. Creates user-guides for faculty and staff for publishing individual SCC web&nbsp;pages.
• Maintains and reviews the accuracy of new and existing documents for internal and external&nbsp;publications for the internet.
• Updates and preserve common elements found on SCC web pages, links, email addresses, phone&nbsp;numbers, and contact information.&nbsp;• Provide general support services, including preparation of various financial and budgetary requests.
• Performs miscellaneous job-related duties.
MINIMUM KNOWLEDGE AND EXPERIENCE&nbsp;Bachelor's degree or higher in English, journalism, communication, or related field plus three years of&nbsp;experience coordinating or participating in the oversight of a digital content program with experience in&nbsp;Associated Press style writing, or Associates degree plus six years' experience, or High School diploma with&nbsp;nine years of experience or a combination of education and experience.
EXPECTATION AND CORE VALUES&nbsp;Our respectful, inclusive, and empowering work environment celebrates our accomplishments with our&nbsp;commitment to:
• SCC values student success and expects employees to be student-centered.
• SCC values teamwork and expects employees to demonstrate collaborative communication.
• SCC values innovation and encourages responsible risk-taking and create problem-solving.
• SCC values accountability and expects employees to demonstrate excellent customer service and&nbsp;professionalism.
Requires regular and predictable attendance.&nbsp;**Will be subject to a criminal background check.
REPORTING RELATIONSHIP&nbsp;Generally, reports to a Director; but may vary upon organizational need
<a href="https://www.stchas.edu/about-scc/administration/board-policies/article-iv/articleiv01policy" target="_blank">St. Charles Community College is an Equal Opportunity Employer</a>.

Digital Content Specialist

TITLE: State Specialist for Disaster Education&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: The position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: Disaster Educator plays a vital role in providing education and resources related to disaster preparedness, response, and recovery to the community. This position is responsible for developing and delivering educational programs and materials to increase community resilience and ensure individuals, families, and communities are better prepared to handle natural or man-made disasters. The specialist will work closely with county extension offices, emergency management agencies, and community organizations to coordinate and implement disaster education initiatives.
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Conduct needs assessments to identify community disaster preparedness gaps and priorities.</li>
<li>Design, develop, and deliver educational programs and workshops related to disaster preparedness, response, and recovery.</li>
<li>Utilize various teaching methods, including in-person training, webinars, workshops, and multimedia resources, to effectively communicate with diverse audiences.</li>
<li>Collaborate with other extension specialists and subject matter experts to incorporate relevant information and best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Create and curate educational resources, fact sheets, guides, and instructional materials related to disaster preparedness and recovery.</li>
<li>Stay updated on emerging trends, technologies, and best practices in disaster education and incorporate them into resource development.</li>
<li>Ensure all educational materials and resources are accurate, evidence-based, and accessible to diverse audiences, including individuals with disabilities and non-English speakers.</li>
<li>Develop and implement evaluation tools and methodologies to measure the impact and effectiveness of disaster education programs.</li>
<li>Collect and analyze data to assess program outcomes and identify areas for improvement.</li>
<li>Prepare regular reports and documentation of program activities, including participation numbers, success stories, and recommendations for future enhancements.</li>
<li>Coordinate and work with extension staff, nutrition expertise, and other external personal to respond to emergency food allocation and distribution (utilizing mobile nutrition kitchen) to assist survivors</li>
<li>Partner with other disaster educators across the state to support disaster initiatives and programming</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS: &nbsp; &nbsp;&nbsp;
<ul>
<li>A master’s degree in a relevant field such as emergency management, disaster management, education, or a related discipline.</li>
<li>Experience in disaster education, emergency management, or related fields is highly desirable.</li>
<li>Strong knowledge of disaster preparedness, response, and recovery strategies, including hazard mitigation, community resilience, and post-disaster rebuilding.</li>
<li>Excellent communication and presentation skills with the ability to effectively convey complex information to diverse audiences.</li>
<li>Experience in curriculum development, instructional design, and resource creation for educational programs.</li>
<li>Proficient in using technology and multimedia tools for developing educational materials and delivering presentations.</li>
<li>Ability to work independently, as well as collaborate and build partnerships with community stakeholders and organizations.</li>
<li>Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.</li>
<li>Familiarity with extension programs and the Cooperative Extension System is a plus.</li>
</ul>
Licensing and Certifications: None
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;&nbsp; 
<ul>
<li>Strong interpersonal skills, creativity, technological skills, and attention to detail, are important qualities of a skilled program development facilitator.</li>
<li>Evidence of demonstrated experience in program planning, implementation, and evaluation.</li>
<li>Ability to interact and gain support from constituencies outside the university such as business and industry, state and federal agencies and non-profit and private foundations.</li>
<li>Ability to create, compose, and edit written materials.</li>
<li>Knowledge of supplies, equipment, and/or services ordering and inventory control.</li>
<li>Word processing and/or data entry skills.</li>
<li>Ability to maintain confidentiality of records and information.</li>
<li>Ability to communicate effectively, both orally and in writing.</li>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Organizing and coordinating skills</li>
<li>Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to perform simple accounting procedures. Skill in the use of operating basic office equipment.</li>
</ul>
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>No or very limited physical effort required.</li>
<li>No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist for Disaster Education

Sr Manager, Member Retention &amp; Outreach (Sr Manager I) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Sr Manager, Member Retention &amp; Outreach (Sr Manager I) and help shape the future of healthcare where you'll be an integral part of our Operations Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework. 
<ul>
<li> If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. </li>
</ul>
 The Sr Manager for Member Retention &amp; Outreach will lead the design of and operationalize member retention and outreach programs for CalOptima's Medicare Advantage line of business. You will be responsible for developing a proactive, data-driven strategy to reduce voluntary disenrollment, improve member satisfaction and experience, and close retention gaps across the lifecycle-ensuring each interaction builds trust, supports continuity of care, and reinforces plan value. Also, you will collaborate closely with departments including Customer Service, Provider Network, Quality, Operations, and Marketing to identify and address root causes of member dissatisfaction and strengthen communication and service recovery processes. You will oversee a blended team of phone-based Retention Specialists and field-based Outreach and Engagement staff focused on reducing voluntary disenrollment, improving experience measures, and supporting member engagement. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>50% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department. </li>
<li>Develops a comprehensive, annual Retention &amp; Outreach Strategy Plan focused on reducing controllable disenrollments, improving Stars and CAHPS performance, and strengthening overall membership stability. </li>
<li>Launches and scales member outreach and support programs - including onboarding, re-engagement, ambassador and repeat-caller initiatives- to improve retention and reduce grievances.</li>
<li>Uses data and analytics to identify predictive risk indicators, inform proactive retention efforts and guide program improvements.</li>
<li>Defines key performance indicators (KPIs) and develops dashboards and scorecards to monitor program effectiveness. </li>
<li>Utilizes matrix management and directs and/or coordinates staff throughout the organization in the implementation of strategic growth and retention plans.</li>
<li>Hires, manages, trains, reviews and sets goals for staff, including assisting in team engagement and management.</li>
<li>Manages and coaches teams through activities such as building strong relationships, documenting initiatives and discussions, identifying gaps/issues/solutions, standardizing tools/templates, implementing quality departmental initiatives and reporting to stakeholders and management team.</li>
<li>Manages and coordinates the day-to-day assignment of resources and shifts in work and priorities based on departmental needs.</li>
<li>Develops, establishes and updates department processes to maintain operational excellence.</li>
<li>Fosters ongoing relationships and mutually beneficial partnerships with internal CalOptima Health departments and external organizations.</li>
</ul>
</li>
</ul>
<ul>
<li>45% - Program Oversight
<ul>
<li>Conducts regular analysis of member disenrollment trends and collaborates with cross-functional partners as well as external provider networks to resolve systemic issues contributing to attrition.</li>
<li>Partners with Quality and Customer Service teams to align outreach with CAHPS and HOS drivers, improving key member experience domains such as access, communication, and coordination of care.</li>
<li>Collaborates with internal departments to ensure analysis and feedback informs operational, services and process improvements.</li>
<li>Establishes and leads a Community Engagement and Partnerships function that strengthens local presence and member connection by enhancing CalOptima OneCare's presence in the community through community events, educational outreach and relationship building efforts that reinforce retention goals.</li>
<li>Collaborates with CalOptima Health departments to plan and execute community outreach activities including member and provider outreach events, and to enhance visibility, trust and engagement.</li>
<li>Develops and oversees multi-touch onboarding campaigns for new members and year-round engagement campaigns (e.g., benefit education, preventive care reminders) to close gaps in care and improve experience. </li>
<li>Partners with internal teams to identify and coach lower performing medical groups and providers on strategies to improve CAHPS-related experience measures, ensuring alignment between provider performance, member satisfaction, and overall retention goals.</li>
<li>Collaborates and supports organizational member experience initiatives including but not limited to: CMS Star Program operational initiatives and Hierarchical Condition Category (HCC) maintenance and improvement activities. </li>
<li>Ensures implementation of OneCare member retention initiatives comply with CMS regulatory requirements and communicates with stakeholders regarding implementation of initiatives. </li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in business administration or related field PLUS 5 years of experience in a management position of a health insurance plan, managed care organization or public agency serving Medicare and Medicaid (Medi-Cal) populations required; An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>4 years of progressive leadership experience, including direct supervision of staff required. </li>
<li>Valid driver's license and vehicle, an acceptable driving record and current auto insurance or other approved means of transportation, will be required for work away from the primary office 25% of the time or more.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Master's degree in business administration, marketing, gerontology, health administration or related field. </li>
<li>Medicare Advantage health plan marketing/outreach and operations, Medicare Advantage health maintenance organization (HMO) special needs plans (SNP), and Medicaid/Medi-Cal experience. </li>
<li>Project management experience.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>n/a</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6824074&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 31, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6824074" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-member-retention-outreach-sr-manager-i-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-8b78ae2d5d2fc74c8b365db038b0e604

Sr Manager, Member Retention & Outreach (Sr Manager I)

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

<h3>Job Description</h3>
Job DescriptionJob Title: Care Center Training Specialist Location: Philadelphia, PA (Hybrid) Address: 2301 Market St, Philadelphia, PA 19103 Pay Range: $34 - $40 per hour Schedule: Business hours are 7:00 AM - 7:00 PM. An 8-hour shift is required; specific time slots may vary based on business needs. Work Arrangement: Hybrid - Work from home on Mondays and Fridays; in-office presence required on other days. During on-the-job training (OJT), in-office presence may be required up to five days per week. Position Overview The Care Center Training Specialist will join the Quality team, supporting 3-4 Customer Care agent teams. This role focuses on analyzing call evaluations and rejected work to identify performance trends and training needs. Responsibilities include preparing performance summaries for Team Leaders, delivering targeted refresher training, assisting with new process rollouts, and supporting new hires during their transition from classroom training to live customer interactions. Key Responsibilities
<ul>
<li>Analyze call evaluations and rejected work to identify performance trends.</li>
<li>Prepare performance summaries and collaborate with Team Leaders.</li>
<li>Deliver targeted refresher training and assist with new process rollouts.</li>
<li>Support new hires during on-the-job training.</li>
<li>Facilitate meetings and group discussions.</li>
<li>Maintain confidentiality and apply solid knowledge of methods and procedures.</li>
</ul>
Must-Have Skills
<ul>
<li>Strong oral and written communication skills.</li>
<li>Effective at mentoring and skill development.</li>
<li>Skilled in delivering formal presentations.</li>
</ul>
Top 3 Skills
<ul>
<li>Strong oral and written communication skills.</li>
<li>Effective at mentoring and skill development.</li>
<li>Skilled in delivering formal presentations.</li>
</ul>
Qualifications
<ul>
<li>Education: Bachelor's degree in Business OR three years of experience in Call Center, Customer Service, or Quality Assurance.</li>
<li>Experience: 1-5 years in a related role.</li>
<li>Technical Skills:
<ul>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
<li>Knowledge of Customer Care &amp; Billing CRM (CC&amp;B) is a plus but not required.</li>
</ul>
</li>
</ul>
Additional Competencies
<ul>
<li>Excellent organizational and interpersonal skills.</li>
<li>Ability to communicate technical information clearly.</li>
<li>Proficiency in statistical analysis and mathematical calculations.</li>
<li>Commitment to maintaining confidentiality.</li>
</ul>
Apply today to join a dynamic team and make an impact on training and development! Pay Details: $34.00 to $40.00 per hour Search managed by: Nicole Russ Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Training Specialist

<h3>Job Description</h3>
Job DescriptionThe Training Specialist II designs, develops, coordinates, and delivers training programs for employees and external&nbsp;customers. This role includes curriculum development, instructional design, needs assessment, training delivery, and&nbsp;program evaluation. The specialist supports workforce development and performance improvement initiatives by applying&nbsp;varied instructional methods including classroom learning, e-learning, simulations, workshops, and distance-learning tools. General Duties: • Research, identify, and assess training needs to address performance gaps. • Develop lesson plans, teaching materials, exercises, and assessments. • Conduct training using multiple methods including classroom, OJT, multimedia, simulations, and remote platforms. • Supervise and monitor training sessions and student participation. • Maintain training records and issue training completion certificates. • Consult with supervisors and workforce managers to align training with organizational goals. • Respond to training service requests and provide support to employees and clients. • Integrate instructional technologies such as e-learning systems, simulations, and multimedia. • Evaluate training effectiveness and recommend improvements. • In government-supported programs, serve as a case manager guiding clients through training paths. Required Education: • Bachelor’s degree in Education, Psychology, or a related Training Systems discipline. Required Experience: • 7 years of professional experience in curriculum development or training program design. Skills &amp; Competencies: • Strong instructional design and curriculum development skills. • Knowledge of adult learning principles and training methodologies. • Proficiency with training technologies, multimedia systems, and e-learning tools. • Strong research, communication, and presentation skills. • Ability to manage multiple training initiatives simultaneously. • Strong organizational skills and attention to detail. Work Environment: • Ability to work independently or collaboratively with varied stakeholders. • Must be able to adapt training approaches to diverse learning environments. &nbsp;
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