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Supervisor Information Technology Services (Infrastructure) CalOptima CalOptima Health is seeking a highly motivated Supervisor Information Technology Services (Infrastructure) to join our team. The Supervisor Information Technology Services will assist the manager with overseeing technical assistance regarding hardware/software related requests through Information Technology Service Management (ITSM) elements such as incident management and request fulfillment. The incumbent will also assist with all requests for computer audits, disaster recovery planning and execution of such plans. The incumbent will assist management either directly or through the efforts provided by direct reports, which consist of assigned technical and operational personnel in the Information Technology (IT) group. The incumbent will provide oversight of assigned staff members in the day-to-day operations of the computer infrastructure and operations center units and will monitor and administer reviews for their staff. The incumbent will ensure that all policies and procedures of the organization and IT department are followed and executed in a professional manner. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476) </li>
<li>Work Arrangement: Full Office **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Supervisory
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Responds to, updates and completes tickets generated by the Service Desk Ticket system and assigns them to other areas of the IT group accordingly.</li>
<li>Operates an efficient and trouble-free IT infrastructure environment in support of the company's day-to-day business operations.</li>
<li>Assists in recruitment, develops, mentors, supervises and appraises subordinates to provide an efficient and effective operation. Prepares and administers performance evaluations and recommends salary adjustments for staff when appropriate.</li>
<li>Supervises the daily activities of assigned staff to ensure timely and effective reporting, tracking, follow-up and communication of status to management and end-users. Develops and maintains subordinate team's work schedule to achieve optimal coverage and productivity. Performs daily time management and authorization for staff.</li>
<li>Ensures the physical safety of staff in the event of an emergency on premise and at remote sites.</li>
<li>Evaluates and recommends new technologies in desktop, mobility, server, network and storage technology to support business needs.</li>
<li>Collaborates with the team in creating new knowledge articles and updating and migrating existing knowledge articles to the ServiceNow Knowledge Base.</li>
<li>Monitors the Automatic Call Distribution (ACD) queue and ensure timely responses and resolutions within Service Level Agreements (SLAs) </li>
</ul>
</li>
<li>5% - Service Desk Support
<ul>
<li>Ensures that on-boarding tickets have been completed prior to the start date of a new hire, all equipment has been set up and tested and requested folder permissions granted.</li>
<li>Ensures that off-boarding tasks are completed timely, including the retrieval of assets and removal of credentials.</li>
<li>Advises and recommends improvements in organizational, operational, procedural and workflow plans.</li>
<li>Plays a key role in internal Outage processes, assigning tickets and promoting to Problems when necessary and assists in coordinating teams to troubleshoot to resolution.</li>
<li>Participates with on-call support for any production processing and/or infrastructure issues supported by the IT group.</li>
<li>Assists in managing the operation of a data center and its related infrastructure components, including coordinating the monitoring activities for data center server, storage and network communications.</li>
<li>Monitors communications on incident status to end-users and management and participates in more complex IT problem solving and advanced project work.</li>
<li>Aids in asset management and e-waste of IT infrastructure hardware.</li>
<li>Monitors and assigns tickets ensuring they are promptly distributed to the appropriate team members based on priority, complexity and skill set.</li>
<li>Provide and communicate daily and weekly ServiceNow metrics.</li>
<li>Assists with monthly server patching using Tanium. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in business administration, computer science or related field PLUS 3 years of senior level desktop, server, storage, network or telephony communications support experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>3 years of progressive experience in Microsoft Office 365, Windows PC systems, Active Directory, and/or Microsoft SharePoint Online required. </li>
<li>Experience deploying, troubleshooting and managing Windows 10/11 and macOS/iOS devices in a corporate environment required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ITSM/ Information Technology Infrastructure Library (ITIL) certifications related to the provisioning of services. </li>
<li>CompTIA Security+, CompTIA A+ or HDI Support Center Analyst (SCA) certification. </li>
<li>Microsoft Windows certification. </li>
<li>Apple Certified Support Professional (ACSP), Microsoft Office Specialist (MOS) or equivalent experience. </li>
<li>2 years of supervisory experience or entry level leadership role, scheduling, delegating tasks and assigning resources. </li>
<li>Experience using IT service management solutions. </li>
<li>Government and/or health care experience with general understanding of Protected Health Information (PHI) and Personally Identifiable Information (PII).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6296758&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 25, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6296758" target="_blank">https://jobs.caloptima.org/jobs/supervisor-information-technology-services-infrastructure-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-acefa7cc4dc431458ce3f79fb4eba29e

Supervisor Information Technology Services (Infrastructure)

About the Role:
As the Business Development Manager for Technology Alliances, you will be working with highly strategic ISVs to align on company strategy, navigating large and complex business arrangements with the focus of helping your partners generate partner sourced revenue for CrowdStrike.&nbsp;
To meet and exceed your individual quota, you will work with Technology Partners on generating pipeline through sales teaming, events, joint marketing such as joint media and PR, and selling motions. Working with partners and the CrowdStrike regional account managers, you will work on account mapping to access new logos and influence in deals. Key performance indicators include:
<ul>
<li>
Partner sourced revenue - Technology Partners help create new CrowdStrike pipeline through sales teaming, events, joint marketing and selling motions.&nbsp;
</li>
<li>
Access to new logos - through account mapping exercises with our partners we can establish where we can help each other get access to new logos
</li>
<li>
Partner influenced revenue - outside of the deal registration program a partner can still influence revenue by passing us leads that go on to close and by supporting sales.
</li>
<li>
Upsell/Cross Sell - Our partners have integrations that are specific to certain CrowdStrike modules so helps drive uptake of additional Falcon modules and services.
</li>
<li>
Create/maintain integrations &amp; applications that align with our product roadmap, sales and customer needs based on your named partnerships.
</li>
<li>
Positive and active media, PR and industry event contributions from assigned partners as a part of the GTM motion.
</li>
</ul>
What You’ll Do:
<ul>
<li>
Relationship management - Own overall relationship with a select few Technology Partners and drive their motivation to generate pipeline for CrowdStrike. Run regular cadence of meetings with relevant stakeholders. Create and align peer-peer relationships as wide and deep as possible. Stay informed of the partners changing business strategy, roadmap, sales and partner priorities and ensure these are communicated to colleagues and relevant stakeholders internally, with plans updated as needed.
</li>
<li>
Strategic planning - Create and maintain a business plan that summarizes the overall partner strategy including goals of the partnership and the methods by which we will deliver the goals.
</li>
<li>
Generate pipeline for CrowdStrike - plan and execute activities with support of the Regional Account Managers to encourage opportunity referrals. Activities to include account mapping, sales team interlock, call out days, events etc.
</li>
<li>
Performance management - Maintain KPI measures for partner performance, analyzing leading indicators of performance to propose corrective action where needed and engage with partner to adjust plans and strategy as needed
</li>
<li>
Engagement with Regional Alliance Managers (RAM) Leaders in all regions to develop sales engagement strategies and effective enablement through communication of capability and partnership opportunities.
</li>
<li>
Work effectively with RAMs to encourage Technology Alliance referral program adoption and active engagement with Tech Alliances Partners.
</li>
<li>
Facilitate sales introductions for Tech Partners through the RAM organization
</li>
<li>
Engagement with Integration build teams to ensure a roadmap of new integrations is aligned to business plans.
</li>
<li>
Alignment of CrowdStrike resources - Ensure internal resources, particularly Partner and Product Marketing are aligned with the agreed strategy and business plan and are engaging effectively.
</li>
<li>
Align product roadmaps and messaging with your named partners to open up and maintain paths to market that can underpin revenue generating activities&nbsp;
</li>
</ul>
&nbsp;What You’ll Need:
<ul>
<li>
Proven successful track record in a similar role of business development with ISVs
</li>
<li>
Ability to travel up to 25% of the time
</li>
<li>
Ability to network multiple levels within a partner up to C-Level
</li>
<li>
Experience working with technically intricate integration partnerships within cybersecurity&nbsp;
</li>
<li>
Excellent verbal, written and presentation skills
</li>
<li>
Ability to create and deliver value propositions
</li>
<li>
Ability to identify and influence key decision makers
</li>
<li>
Ability to succeed in a quota driven sales environment
</li>
</ul>
#LI-CL1
#LI-Remote

Technology Alliances - Business Development Manager (Remote)

About the Role:
We are seeking a highly skilled and motivated Sr. Manager,&nbsp;Technology Alliances&nbsp;to lead our&nbsp;strategic&nbsp;GTM&nbsp;partnerships in the cybersecurity domain. This role will focus on&nbsp;leading a team focused on&nbsp;building strategic alliances with technology partners, driving collaborative sales initiatives, and enhancing our security offerings in the marketplace. What You’ll Do:
<ul>
<li>
Develop and implement sales strategies that leverage security partnerships to drive revenue growth.
</li>
<li>
Use your proven track record of managing a team of business development/&nbsp;alliance professionals&nbsp;with a&nbsp;history of quota and KPI overachievement
</li>
<li>
Collaborate with internal sales teams&nbsp;on GTM execution and&nbsp;to integrate partner security solutions into&nbsp;CrowdStrike&nbsp;offerings.
</li>
<li>
Leverage your ability to mentor and grow talent within the team
</li>
<li>
Negotiate partnership agreements that align with our strategic goals and market needs.
</li>
<li>
Work closely with product management, marketing, and technical teams to create and promote joint security solutions.
</li>
<li>
Establish KPIs and metrics to evaluate the success of security partnerships.
</li>
<li>
Prepare and present regular reports on partnership performance and sales achievements to senior management.
</li>
</ul>
 What You’ll Need: 
<ul>
<li>
Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field; MBA preferred.
</li>
<li>
7+ years of experience in sales, business development,&nbsp;&amp;&nbsp;partnership management within the cybersecurity sector.
</li>
<li>
Experience leading a team&nbsp;
</li>
<li>
Proven track record of managing strategic alliances and driving sales growth in security technologies.
</li>
<li>
Strong understanding of cybersecurity solutions, industry standards, and emerging threats.
</li>
<li>
Excellent communication, negotiation, and interpersonal skills.
</li>
<li>
Ability to work collaboratively in a fast-paced, dynamic environment.
</li>
</ul>
#LI-CL1&nbsp;
#LI-Remote

Sr. Manager, Technology Alliances (Remote)

The University of South Carolina, College of Engineering andComputing, invites applications for open rank tenure-track faculty positions in the Department of IntegratedInformation Technology (IIT) starting Spring or Fall 2024. Situated in USC's Engineering and Technology Innovation Center, theIIT Department (<a href="https://CEC.sc.edu/IIT)" target="_blank">https://CEC.sc.edu/IIT)</a> offers an ABET accredited undergraduate BS in IntegratedInformation Technology, a Master of Science in Information Technology, a CAHIIM accredited Master of HealthInformation Technology (MHIT), a joint PharmD/MHIT, and a PhD in Informatics with an optionalConcentration in Health Informatics. The IIT faculty is highly engaged in transdisciplinary and translational research, andthe Department is actively involved with the regional business and healthcare communities. Teaching load is veryattractive and appropriate for developing a robust research program. Online as well as traditional classroomteaching, commitment to undergraduate research, and university and professional service will be expected.Successful candidates are expected to develop internationally recognized, externally funded research programsthat: (1) broaden the institution's strengths, (2) leverage exceptional interdisciplinary collaboration opportunities,and (3) align with vital college-level, priorities and cross-cutting research themes. Areas of interest include healthinformation technology, informatics, data analytics, artificial intelligence (AI) and machine learning, humancomputer interaction, project management, networking, cybersecurity, software development, databasemanagement, mobile technologies, cloud computing, virtualization, web development, enterprise systems,internet-of-things (IoT) and digital transformation. Scholars in interdisciplinary research at the intersection of artificialintelligence (AI) and information technology or informatics may have an option for affiliation with the ArtificialIntelligence Institute (<a href="http://ai.sc.edu)" target="_blank">http://ai.sc.edu)</a>. Affiliation with the University's Big Data Health Science Center is also anoption. Qualifications. All applicants must hold an earned doctorate ininformation technology, information systems, health informatics or related computing discipline by the startdate of employment, with demonstrated potential for excellence in teaching and research with high scholarly impact,and expertise in information technology and digital transformation. Applicants for the rank of Associate orfull Professor must have years of academic and/or relevant industry experience consistent with academic policy. Application. Review of applications will begin on September 1, 2023and continue until this position is filled. Expected start date is January 1 or August 16, 2024. Interestedapplicants will apply via https//uscjobs.sc.edu/postings/149074 with: (1) a letter of intent,(2) curriculum vitae, (3) a concise description of research plans, (4) a teaching plan, and (5) names &amp; contactinformation of 3 references. Questions may be directed to: Dr. Elizabeth A. Regan, DepartmentChair, Integrated Information Technology, <a href="mailto:earegan@mailbox.sc.edu" target="_blank">earegan@mailbox.sc.edu</a> (803)777-2286. The University of South Carolina does not discriminate ineducational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age,color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy,childbirth or related medical conditions.

OPEN RANK, TENURE TRACK FACULTY POSITION IN INTEGRATED INFORMATION TECHNOLOGY DEPARTMENT

This individual will envision a new digital strategy and library technology model for the UMBC faculty, staff, and students. As a member of the Library Executive Council, the Associate Director and Head of Library Technology &amp; Digital Strategies is expected to have knowledge of trends in research and learning in the academic library setting.&nbsp; This individual collaborates with university colleagues to determine how the library can best support emerging research initiatives. The position does not include budgetary responsibility. While working with the UMBC Division of&nbsp;Information Technology (DoIT), this individual advises library leadership on current, new and emerging library&nbsp;applications and knowledge systems that will advance the library’s vision, mission and strategic plan. This individual is expected to be strategic and innovative to move the Albin O. Kuhn Library and its technology and digital strategies forward in a rapidly changing environment of research and education.

Associate Director, Library Technology & Digital Strategies

Assistant Professor of History of the American West
Position Type:
Regular
Salary Range:
Tenure-stream assistant professor starting salary can range from $82,642 to $91,740, based on the number of years of teaching experience. Benefits are competitive. Recognizing the high cost of housing in the local area, the University has established two housing assistance programs for qualified faculty: [1] a rental assistance program and [2] a purchase assistance program. For details, please refer to: <a href="https://www.scu.edu/provost/policies-and-procedures/support-for-faculty/housing-assistance/" target="_blank">https://www.scu.edu/provost/policies-and-procedures/support-for-faculty/housing-assistance/</a>. Full benefits are also available. More information is provided at <a href="https://www.scu.edu/" target="_blank">https://www.scu.edu</a><a href="http://www.scu.edu/hr/benefits/" target="_blank">/hr/benefits.</a>
Purpose:
Purpose: 
The Department of History at Santa Clara University,a Jesuit, Catholic university,&nbsp;seeks applications for a tenure-track assistant professorship (full-time) in the history of the American West with research and teaching interests in the history of technology in the 20th and 21st centuries, the history of California, and/or the history of Silicon Valley, to begin fall 2024. Applicants are strongly encouraged to discuss how their research and teaching intersect with and leverage our location in Santa Clara Valley on the site of the historic Spanish mission Santa Clara, built on the ancestral lands of the Ohlone and the Muwekma Ohlone peoples. SCU is on the quarter system and faculty are expected to teach 6 courses per year (2 each quarter), assuming they are engaged in an active scholarship program.

We seek a historian who can engage with the broader social, demographic, and environmental forces that transformed the “Valley of Heart’s Delight” into “Silicon Valley.” We are particularly interested in a scholar with expertise in digital humanities and public history. Historians who are able to take a long view of the development of northern California from its earliest and persistent Indigenous inhabitants to the technological transformation of the 20th and 21st centuries are especially welcome. We are also looking for historians who can connect the history of technology and the computer industry to various dynamics of the 20th and 21st centuries that it has affected. Such intersections could include the environmental and social impacts of technological development and modern capitalism; . data justice, surveillance, and control; labor and migration shifts, particularly immigration from Asia; and problems of race and gender equity in technology fields. The successful candidate will be able to help our students critically assess popular narratives about the technology industry and its role in our society and develop a complex understanding of its impact on the social and historical dynamics of the modern world.&nbsp;

The College of Arts &amp; Sciences is currently conducting its third cluster hire in the area of Inequality &amp; Social Justice. It is possible that the person hired for this position will be included in the Fall 2024 cohort if their research/teaching is a strong fit. Cluster hire participants will receive mentorship and regular group meetings providing peer support and an interdisciplinary intellectual community to support their scholarly and creative work.

The successful candidate will also demonstrate the potential for excellent, innovative undergraduate teaching and mentoring, and a willingness to support student research. Preference will be given to candidates who demonstrate inclusive pedagogical practices and conduct research that advances SCU goals of diversity and equity and provide evidence of experience in teaching and mentoring a diverse population of undergraduate students. The successful candidate will be expected to teach courses that support the Core Curriculum and to develop courses in their own area of specialization at all levels that meet other core curriculum and history requirements. Candidates should familiarize themselves with the University’s Core Curriculum (<a href="https://www.scu.edu/provost/core/" target="_blank">https://www.scu.edu/provost/core/</a>). The official load for tenure-track faculty is seven courses over three academic quarters, with a one-course reduction for research-active faculty; that is, the typical load is two 10-week courses per academic quarter, for three quarters.
The successful candidate will also show evidence of their ability to publish in peer-reviewed venues and demonstrate a commitment to creative and active scholarship. Demonstrated interest in including students in their research program is preferred. A Ph.D. in US History is required, but advanced ABDs may apply if the PhD will be completed by the contract start date, September 1, 2024. We are especially interested in a candidate whose teaching, research, and service have prepared them to contribute to the department, college, and university’s commitment to equity and the inclusion of diverse students and perspectives in higher education.
Candidates should display initiative and have potential for leadership; have effective communication skills and a strong potential to work effectively and collegially with students, colleagues, and staff; have a demonstrated interest or experience in recruiting or mentoring students from underrepresented groups, as well as an understanding and support of the University’s mission and goals. The History Department is especially interested in scholars with the ability to forge connections - through course work or co-curricular programming – with our highly regarded undergraduate schools in engineering and business around common areas of interest and expertise in the history of technology.

Santa Clara University is a private, Jesuit, Catholic university located in the heart of California’s Silicon Valley that is committed to promoting social justice in a liberal arts educational setting. SCU has three schools for undergraduate education: the College of Arts and Sciences, the School of Engineering, and the Leavey School of Business. Regardless of school, faculty are teaching scholars who equally balance a commitment to quality teaching with active programs of research. Although some of the SCU’s schools grant advanced degrees, the Department of History offers an exclusively undergraduate program. Santa Clara University is focused on creating an academic community that educates citizens and leaders who will build a more humane, just, and sustainable world.
 Rank and Salary: Assistant Professor, salary and benefits competitive, includes housing assistance program.
Contract Starting Date: September 1, 2024
Deadline: All materials, including letters of recommendation, must be received by midnight Pacific Time on October 13, 2023.

Required Qualifications: PhD in American History by September 1, 2024.

Preferred Qualifications: Experience with inclusive pedagogical practices that advance SCU goals of diversity and equity; experience teaching and mentoring a diverse population of undergraduate students.

Responsibilities. Tenure track faculty at SCU are teaching scholars who are expected to balance teaching, research, and service. Successful candidates must have a strong commitment to both excellent teaching and research; the ability to establish and maintain an active research program; and to provide service to the Department, College, University, profession and community appropriate to rank. This is an in-person position. Teaching responsibilities will include student advising and mentoring as well as development and teaching of traditional lower division coursework in addition to upper division coursework suitable to the candidate’s area(s) of expertise. The official load for tenure-track faculty is seven courses over three academic quarters, with a one-course reduction for research-active faculty; that is, the typical load is two 10-week courses per academic quarter, for three quarters.

Candidates should display initiative and have potential for leadership; have effective communication skills and a strong potential to work effectively and collegially with students, colleagues, and others; have a demonstrated interest or experience in recruiting or mentoring women and other underrepresented students, as well as an understanding and support of the University’s mission and goals.
More specifically, duties include but are not limited to:

Teaching
1. Teach lower- and upper-division courses in the major and university core curriculum, as assigned by the chair, including courses like the history of technology.&nbsp; SCU is on the quarter system and a typical load is two courses per quarter. Teaching responsibilities include, but are not limited to the following:
a. &nbsp; &nbsp; Conducting and appearing at all assigned class meetings in a timely and prepared manner that demonstrates a command of the discipline and skill in presenting it effectively.
b.&nbsp; &nbsp; Assigning and evaluating written work, projects, and exams that align with course or core learning objectives and providing timely feedback to students.
c. &nbsp; &nbsp; Holding weekly office hours at times reasonably convenient to students.
d.&nbsp; &nbsp; Assigning and submitting student grades that are appropriate, accurate, and fair measures of student performance to the Office of the Registrar by the designated deadline.
e.&nbsp; &nbsp; Administering numerical and narrative evaluations in each section for all courses.
2. Develop and teach courses that contribute to curriculum development in the history major and university core.&nbsp; Faculty teaching university core courses should follow an approved syllabus or work with the chair to design an appropriate syllabus for submission for approval from the relevant Faculty Core Curriculum Committee.
3. Participate in assessment of student learning for courses in the department.
4. Provide informed advice and mentoring to undergraduate students.
5. Fulfill other instructional or academic duties as may be assigned by the Dean of the College of Arts and Sciences or by the Chair of the History Department.

Research
1. Develop a research program at SCU that will result in the publication of peer-reviewed publications, monographs, and/or creative work per the department scholarship standards.
2. Preference will be given to candidates with a research program that can accommodate participation of undergraduates.

Service
1. Provide effective service to the Department of History, the College, the University and profession through contributions other than teaching and scholarship such as service on committees, participation in professional organizations and activities, leadership, and community service performed by virtue of professional expertise or association with the university as appropriate to rank and experience. &nbsp;
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our <a href="https://www.scu.edu/preparedscu/vaccines/" target="_blank">COVID-19 webpage</a> for additional information.

Application Process: Please submit the following materials via the university’s Human Resources website at<a href="http://www.scu.edu/hr/careers/faculty.cfm" target="_blank"> www.scu.edu/hr/careers/faculty.cfm</a>:
<ul>
<li>
Letter of application, including a statement of teaching philosophy, research plans, and experience of working with people of diverse cultures and identities
</li>
<li>
Curriculum vitae
</li>
<li>
Three letters of recommendation and graduate transcripts (placement dossier)
</li>
<li>
A writing sample of no more than 30 pages
</li>
<li>
Evidence of teaching excellence (syllabi and evaluations)
</li>
</ul>
Selected applicants will be contacted for Zoom interviews in early November, followed by on-campus interviews in January. Santa Clara University is an AA/EOE employer.&nbsp; Please direct all questions to Search Committee Chair, Naomi Andrews <a href="mailto:nandrews@scu.edu" target="_blank">nandrews@scu.edu</a> and Melissa Sims, the department’s senior administrative assistant, at <a href="mailto:historydepartment@scu.edu" target="_blank">historydepartment@scu.edu</a>.&nbsp;
COVID-19 Statement
The health and safety of the university community is a top priority.&nbsp;All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious&nbsp;exemption. Please visit our&nbsp;<a href="https://www.scu.edu/preparedscu/vaccines/" target="_blank">COVID-19&nbsp;webpage</a>&nbsp;for additional information.
Work Authorization:
A foreign national who is appointed to a tenured or tenure-track faculty position is eligible for sponsorship by Santa Clara University.
 EEO Statement
​Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see <a href="https://www.scu.edu/title-ix/policies-reports/" target="_blank">https://www.scu.edu/title-ix/policies-reports/</a>
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, <a href="mailto:azisser@scu.edu" target="_blank">azisser@scu.edu</a> , <a href="http://www.scu.edu/title-ix" target="_blank">www.scu.edu/title-ix</a>. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services&nbsp;<a href="https://university-operations.scu.edu/campus-safety/crime-reporting/" target="_blank">website</a>. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the <a href="https://www.scu.edu/phonebook/Department-of-Human-Resources" target="_blank">Department of Human Resources</a>, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at <a href="mailto:iahluwalia@scu.edu" target="_blank">iahluwalia@scu.edu</a>.

Assistant Professor of History of the American West, California/Silicon Valley, Technology

The Assistant Director for Teaching and Learning will work with MIT educators (faculty, teaching assistants, and other instructional staff) to support teaching and learning through the implementation of research-based practices and pedagogies via workshops, individual consultations, and classroom observations. Will develop and disseminate timely resources for MIT educators highlighting evidence-based classroom practices and findings from the learning sciences. Will design and lead workshops to meet articulated and perceived needs of the MIT teaching community, including workshops on teaching-related career development in collaboration with Career Advising and Professional Development. Will work closely with the associate director for graduate student teaching to serve as an instructor in and contribute to ongoing development of the TLL certificate programs for graduate students and postdocs. Will help build a network connecting resources among academic departments, TLL, and other campus units that support graduate students. Will contribute original content to continuously update and improve TLL’s website. Will independently and/or collaboratively engage in the evaluation of educational innovations and assessment of student outcomes to provide constructive, practical, and informative feedback to educators.&nbsp;
REQUIRED: &nbsp;Ph.D./Ed.D. in a related field (e.g., engineering education, science education, or a STEM &nbsp;discipline); at least three years’ experience in educational development in higher ed or a related field; demonstrated ability to work effectively with faculty; experience in college-level teaching; demonstrated knowledge of the issues, best practices, current research, and innovations in STEM higher education, including those related to academic belonging and inclusion; ability to work collaboratively, listen carefully, and communicate tactfully; excellent writing and presentation skills; and ability to work in a high-pressure environment with minimal supervision&nbsp;
FOR MORE DETAILS: Please visit our website at <a href="https://tll.mit.edu/job-opening-ad-tl-2023/" target="_blank">https://tll.mit.edu/job-opening-ad-tl-2023/</a>
TO APPLY: Please visit <a href="https://careers.mit.edu/" target="_blank">https://careers.mit.edu/</a> and search for position #22990.

Assistant Director for Teaching and Learning

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Sr Manager, Infrastructure Engineering (Sr Manager IV) CalOptima CalOptima Health is seeking a highly motivated Sr Manager, Infrastructure Engineering (Sr Manager IV) to join our team. The Sr Manager IV (Infrastructure Engineering) will provide critical technical leadership along with management oversight of the technical solutions, support, enhancements, planning and delivery of infrastructure services. The incumbent will provide day-to-day leadership to a diverse staff of infrastructure engineers and administrators while managing the overall performance of the infrastructure systems, solutions and processes. The incumbent will report to and provide updates on team progress, project health and status, and overall challenges, to the Sr. Director of Information Technology. The incumbent is an extension of the Information Technology (IT) leadership team. Working closely with the support, architecture, applications, and platform engineering teams, the incumbent will ensure collaboration and clear communication of technical system status, incidents, risks, changes, projects, planning and overall accomplishments. Additionally, the incumbent will work closely with vendors and technology partners to support all IT services and application services for the organization. The incumbent is accountable for the overall stability and technical services for their teams and provides the necessary key performance indicators (KPI)'s to support their performance, and to measure the capabilities of these services. The incumbent will support the development of the overall strategic direction, technical architecture, and roadmap for their areas of responsibility. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 319 - $160,893 - $257,458 ($77.35 - $123.7635) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Leadership
<ul>
<li>Cultivates and promote a mission-driven culture with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Manages and provides direction and leadership to a team of diverse and highly skilled engineers and administrators.</li>
<li>Sets goals, objectives, KPI's that demonstrate teams' performance and lead to operational excellence and ongoing continuous improvements.</li>
<li>Collaborates and leads the efforts of internal stakeholders and third-party vendors, as well as assures that integrated solutions are provided to meet the organization's needs.</li>
<li>Provides general oversight and management of individual tasks or projects as assigned and specific direction, as needed. </li>
</ul>
</li>
</ul>
<ul>
<li>45% - Program Oversight
<ul>
<li>Manages all components and aspects of the infrastructure, including networks, voice and data, storage and compute. </li>
<li>Designs and implements short- and long-term plans and solution to maintain existing infrastructure operational readiness and scale for future needs.</li>
<li>Responsible for the planning, execution, and ongoing support of all infrastructure projects and initiatives.</li>
<li>Ensures high-availability and continuity of organizational infrastructure and tertiary solutions.</li>
<li>Develops and implements disaster recovery plans that align with business continuity requirement and goals.</li>
<li>Establishes and implements best-practices for installing, configuring, managing, operating and supporting technology solutions.</li>
<li>Works with the change control team to develop, solidify and adhere to the ITIL framework of best practices. </li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in computer science, information systems or related field PLUS 9 years of progressive, applicable, technical experience in infrastructure information technology required, specifically with databases, networking, support, storage or related experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>5 years of IT leadership experience required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>10 years in an infrastructure leadership role.</li>
<li>Managed care/healthcare experience is a plus.</li>
<li>Large-scale, enterprise-IT experience. </li>
<li>Strong vendor management experience.</li>
<li>Certifications (ITIL, CCISP, MSFT Azure, AWS or GCP).</li>
<li>Experience managing cloud-based systems (within the Azure platform).</li>
<li>Project management experience.</li>
<li>Extensive experience monitoring and managing workloads (on-premises and cloud-based).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A.</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372530&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 22, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372530" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-infrastructure-engineering-sr-manager-iv-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-df7f2ecda7ccdf468fbbca7100010ac2

Sr Manager, Infrastructure Engineering (Sr Manager IV)

Sr. ServiceNow Analyst (ITS Analyst Sr) CalOptima CalOptima Health is seeking a highly motivated Sr. ServiceNow Analyst (ITS Analyst Sr) to join our team. The ITS Analyst Sr (Corporate Applications (ServiceNow)) will facilitate the coordination and integration of program related activities through vendor-supported corporate applications. The incumbent will define system scope, objectives and business requirements to meet user needs. The incumbent will assist business customers in making informed decisions regarding the development, configuration and functionality of various applications and provide technical consulting to end users on systems projects. The incumbent will provide coordination and services relevant to key functions of software supported by the Information Technology Services (ITS) department, which supports a variety of end users and software, usually provided by a third-party vendor. The incumbent will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact. Position Information: 
<ul>
<li>Department: ITS - Infrastructure </li>
<li>Salary Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476) </li>
<li>Work Arrangement: Full Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>70% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.</li>
<li>Leverages Flow Designer to further mature the service catalog and migrates away from workflows.</li>
<li>Identifies inefficiencies to ultimately implement areas of automation.</li>
<li>Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.</li>
<li>Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc. </li>
</ul>
</li>
</ul>
<ul>
<li>25% - Technical Support
<ul>
<li>Processes core system configuration as well as day-to-day user requests and incidents.</li>
<li>Creates technical design, ServiceNow code and architecture, and works with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.</li>
<li>Provides technical guidance on existing workflows for streamlining and improved efficiency. </li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in information services or related field required PLUS 5 years of direct experience as a ServiceNow admin or application owner; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>5 years of ITS technical application support experience required.</li>
<li>5 years of computer hardware and/or software troubleshooting techniques and system support required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ServiceNow Certified Implementation Specialist a plus.</li>
<li>ServiceNow Certified Application Developer a plus.</li>
<li>ITIL Certification is highly desirable. </li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>n/a</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372541&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 23, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372541" target="_blank">https://jobs.caloptima.org/jobs/sr-servicenow-analyst-its-analyst-sr-505-city-parkway-west-california-united-states-0be25507-edbb-4b69-82f3-63ed5d658ae6</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-c7813acbb4eb9e41a5d8518b55927940

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