<h3>Job Description</h3>
Job Description
SUMMARY: 
The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration &amp; Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ol>
<li>Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.</li>
</ol>
The Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill’s established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Coordinates with Director of DGR Operations for final decisions on donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance of defects, or IT of problems with computer systems and e-mail.</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the Retail Store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION AND/OR EXPERIENCE: 
Bachelor’s Degree or equivalent required. A minimum of five years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.
Or equivalent combination of education and experience.
LANGUAGE SKILLS: 
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL AND COMPUTER SKILLS: 
<ul>
<li>Ability to calculate figures such as discounts, percentages, interest and sales volumes.</li>
<li>Must be proficient in Microsoft office programs such as Word, Excel and Outlook</li>
<li>Able to apply financial and budgeting concepts.</li>
</ul>
WORK ENVIRONMENT: 
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. 
The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.
 
 PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
Physical Demands- Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Always
 
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
 X
 
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

Store Team Leader

<h3>Job Description</h3>
Job Description
Assistant Store Team Leader – Pet Supplies Plus (USR Holdings) Location: Knoxville, TN 37918 Employment Type: Full-Time | Hourly | Non-Exempt
Get Paid Daily | Passion for Pets Required
Do you love pets and enjoy leading a team? Join USR Holdings, a proud franchisee of Pet Supplies Plus, where we’re passionate about helping our neighbors care for their furry friends. We’re looking for experienced retail leaders who are excited to become experts in pet nutrition, care, and supplies—and who thrive on building genuine relationships with customers and the community.
About the Role As an Assistant Store Team Leader (ASTL), you’ll support the Store Team Leader in driving store performance, team development, and customer satisfaction. You’ll lead by example, coach team members, and ensure the store operates efficiently and meets company goals.
Key Responsibilities
<ul>
<li>Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.</li>
<li>Support hiring, onboarding, training, and performance management of store team members.</li>
<li>Lead daily huddles and one-on-one meetings to foster communication and accountability.</li>
<li>Drive sales, margin, and operational goals including inventory accuracy and labor cost control.</li>
<li>Promote Preferred Brand sales and maintain merchandising standards.</li>
<li>Ensure compliance with safety and loss prevention policies.</li>
<li>Maintain awareness of product knowledge, promotions, and advertising.</li>
<li>Assist in scheduling, inventory management, and operational checklists.</li>
<li>Respond promptly to performance issues and support team development.</li>
</ul>
Qualifications
<ul>
<li>2+ years of retail management experience (pet industry preferred).</li>
<li>Proven leadership and team development skills.</li>
<li>Strong communication and sales abilities.</li>
<li>Passion for pets and helping people.</li>
<li>Ability to meet goals and follow through on objectives.</li>
<li>Ability to work flexible shifts including nights and weekends.</li>
<li>Physical ability to lift up to 50 lbs. and stand for long periods.</li>
</ul>
What We Offer
<ul>
<li>Competitive compensation with daily pay options</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Paid vacation time</li>
<li>Opportunities for growth and advancement</li>
</ul>
Apply today and help us make pet care easier—minus the hassle.

Assistant Store Team Leader

<h3>Job Description</h3>
Job Description
Assistant Store Team Leader – Pet Supplies Plus (USR Holdings) Location: Franconia, VA 22310 Employment Type: Full-Time | Hourly | Non-Exempt
Get Paid Daily | Passion for Pets Required
Do you love pets and enjoy leading a team? Join USR Holdings, a proud franchisee of Pet Supplies Plus, where we’re passionate about helping our neighbors care for their furry friends. We’re looking for experienced retail leaders who are excited to become experts in pet nutrition, care, and supplies—and who thrive on building genuine relationships with customers and the community.
About the Role As an Assistant Store Team Leader (ASTL), you’ll support the Store Team Leader in driving store performance, team development, and customer satisfaction. You’ll lead by example, coach team members, and ensure the store operates efficiently and meets company goals.
Key Responsibilities
<ul>
<li>Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.</li>
<li>Support hiring, onboarding, training, and performance management of store team members.</li>
<li>Lead daily huddles and one-on-one meetings to foster communication and accountability.</li>
<li>Drive sales, margin, and operational goals including inventory accuracy and labor cost control.</li>
<li>Promote Preferred Brand sales and maintain merchandising standards.</li>
<li>Ensure compliance with safety and loss prevention policies.</li>
<li>Maintain awareness of product knowledge, promotions, and advertising.</li>
<li>Assist in scheduling, inventory management, and operational checklists.</li>
<li>Respond promptly to performance issues and support team development.</li>
</ul>
Qualifications
<ul>
<li>2+ years of retail management experience (pet industry preferred).</li>
<li>Proven leadership and team development skills.</li>
<li>Strong communication and sales abilities.</li>
<li>Passion for pets and helping people.</li>
<li>Ability to meet goals and follow through on objectives.</li>
<li>Ability to work flexible shifts including nights and weekends.</li>
<li>Physical ability to lift up to 50 lbs. and stand for long periods.</li>
</ul>
What We Offer
<ul>
<li>Competitive compensation with daily pay options</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Paid vacation time</li>
<li>Opportunities for growth and advancement</li>
</ul>
Apply today and help us make pet care easier—minus the hassle.

<h3>Job Description</h3>
Job Description
 
The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. 
The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies. 
The Store Team Leader reports directly to the District Manager.
KEY RESPONSIBILITIES:
<ul>
<li>Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service</li>
</ul>
<ol>
<li>Greet and welcome every customer warmly and with enthusiasm</li>
<li>Understand customer needs by asking open-ended questions</li>
<li>Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge</li>
<li>Suggest additional items to build onto sales by utilizing effective selling techniques </li>
<li>Thank the customer sincerely and invite them to return and shop with us again</li>
</ol>
<ul>
<li>Be a TPS Brand Ambassador</li>
<li>Build customer loyalty by being friendly, attentive and respectful of customers</li>
<li>Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs</li>
<li>Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required</li>
<li>After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)</li>
<li>Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business </li>
<li>Demonstrate a commitment to training and development utilizing all training resources available</li>
<li>Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events </li>
<li>Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments </li>
<li>Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors </li>
<li>Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation) </li>
<li>Build positive working relationships with District Manager, peers, merchandisers and corporate partners </li>
<li>Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect</li>
<li>Effectively manage supply, and payroll budgets on a weekly/monthly basis</li>
<li>Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc. </li>
<li>Complete all other related tasks/direction as assigned by the District Manager within assigned time frame</li>
<li>Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent</li>
<li>Fill open positions within 30 days by actively networking and recruiting </li>
<li>Ensure compliance to all company Policies, Procedures and expectations </li>
</ul>
JOB REQUIREMENTS:
<ul>
<li>Previous experience in specialty retail management is preferred</li>
</ul>
<ul>
<li>College degree preferred </li>
<li>Ability to adapt to and lead change</li>
<li>Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business</li>
<li>Ability to create a team environment through positive leadership</li>
<li>Professional presentation in attire, demeanor, appearance and compliance to company dress code</li>
<li>Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder</li>
<li>Ability to multitask, while being attentive to customers</li>
</ul>
<ul>
<li>Proficient in using Microsoft Office and POS Systems </li>
</ul>
<ul>
<li>Ability to work autonomously while paying strong attention to detail </li>
<li>Ability to be mobile on the sales floor and/or stock room for extended periods of time. </li>
<li>Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques </li>
</ul>
The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Training &amp; development</li>
</ul>
 Come join the leader in the tanning industry! We are seeking passionate, hard-working individuals to represent our brand. We offer a vibrant, highly professional work environment, which is perfect for a fun seeking, team player. 
<ul>
<li>Monthly individual commission opportunities</li>
<li>Monthly bonus potential</li>
<li>Flexible schedule</li>
<li>Health Insurance offered</li>
<li>Fun, upbeat atmosphere</li>
<li>Seeking active, outgoing individuals</li>
<li>FREE TANNING</li>
</ul>
Salary: $12 - $18 an hour Responsibilities 
<ul>
<li>Meeting sales goals measured daily/weekly/monthly</li>
<li>Consults with customers in a professional, upbeat manner</li>
<li>Ensures customers are educated on the Golden Rules of Tanning and that all company and legal requirements are met</li>
<li>Maintains a clean and organized store</li>
<li>Cash handling, opening/closing business</li>
<li>Daily administrative paperwork, and goal tracking</li>
</ul>
 Qualifications 
<ul>
<li>High school diploma, or equivalent</li>
<li>Must be at least 18 years of age</li>
<li>Must be able to stand, bend, walk for long periods of time, for 7 hours per day</li>
<li>Must be able to lift 25lbs without assistance</li>
<li>Reliable transportation, flexible availability including nights and weekends</li>
</ul>
 FBC Company, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.

<h3>Job Description</h3>
Job Description
Does your cat wear sunglasses? Does your dog have more sweaters than you? We call that “petcentricity”. If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!
As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will: 
<ul>
<li>Lead your store team by example – including, but definitely not limited to being the first one on the floor to play with a neighbor’s new puppy</li>
<li>Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event</li>
<li>Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity, and then inspire your team to help you attain those goals</li>
<li>Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood</li>
</ul>
…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!
 
Store Team Leader’s key responsibilities include:
<ul>
<li>Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors</li>
<li> Achieving strong store audit and neighbor engagement scores which promote our brand</li>
<li> Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget</li>
<li> Ensuring weekly work schedules are created to maximize productivity and engagement</li>
<li> Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals</li>
<li> Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store</li>
<li> Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members</li>
<li> Connecting with community organizations to partner on events and marketing opportunities.</li>
</ul>
 
PAWsome Store Team Leaders will have:
<ul>
<li>2+ years experience leading retail teams</li>
<li> 4-year college degree or equivalent work experience</li>
<li> Microsoft Office knowledge is a must, as well as good communication skills.</li>
<li> Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)</li>
<li> Candidates must be able to work flexible schedules, have reliable transportation, pass a background screening, and be 18 years of age or older.</li>
</ul>
 
Full-time Team Members will have access to a comprehensive benefits package that includes:
<ul>
<li>Paid time off including Paid Time Off (PTO) and holidays</li>
<li>Company paid Life Insurance and Long-Term Disability Insurance</li>
<li>Medical, Dental, Vision, Life Insurance and Short-Term Disability options</li>
<li>401(k) with a company match</li>
<li>Ongoing training and development</li>
</ul>
 
Pet Supplies Plus is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
 
SUMMARY: 
The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill.
Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve organization and department goals.
Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication &amp; Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ol>
<li>Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill’s mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and director of DGR for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean, and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance Supervisor of defects, or IT Manager of problems with computer systems and e-mail.</li>
<li>Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the retail store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS: 
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree or equivalent preferred. A minimum of four years' progressive business experience required, retail experience required. Minimum of two years supervisory experience required.
Or equivalent combination of education and experience.
COMPUTER SKILLS:
Must be proficient in Word, Excel and Outlook.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the backroom during the winter. The noise level in the work environment is usually moderate.

 
PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
Physical Demands- Associate Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Often
 
Sitting
X
Standing
X
Walking
 X
 
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
X
 
Lifting and Carrying
10 lbs. or less
 
X 
11 to 25 lbs.
X
26 to 50 lbs.
 
X 
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
 
X 
21 to 39 lbs.
 
 X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

Associate Store Team Leader

<h3>Job Description</h3>
Job Description
SUMMARY: 
The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration &amp; Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ol>
<li>Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.</li>
</ol>
The Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill’s established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Coordinates with Director of DGR Operations for final decisions on donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance of defects, or IT of problems with computer systems and e-mail.</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the Retail Store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION AND/OR EXPERIENCE: 
Bachelor’s Degree or equivalent required. A minimum of five years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.
Or equivalent combination of education and experience.
LANGUAGE SKILLS: 
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL AND COMPUTER SKILLS: 
<ul>
<li>Ability to calculate figures such as discounts, percentages, interest and sales volumes.</li>
<li>Must be proficient in Microsoft office programs such as Word, Excel and Outlook</li>
<li>Able to apply financial and budgeting concepts.</li>
</ul>
WORK ENVIRONMENT: 
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. 
The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.










 PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

Physical Demands- Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Always
 
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
 X
 
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

<h3>Job Description</h3>
Job Description
Assistant Store Team Leader – Pet Supplies Plus (USR Holdings) Location: Dallas, TX Employment Type: Full-Time | Hourly | Non-Exempt
Get Paid Daily | Passion for Pets Required
Do you love pets and enjoy leading a team? Join USR Holdings, a proud franchisee of Pet Supplies Plus, where we’re passionate about helping our neighbors care for their furry friends. We’re looking for experienced retail leaders who are excited to become experts in pet nutrition, care, and supplies—and who thrive on building genuine relationships with customers and the community.
About the Role As an Assistant Store Team Leader (ASTL), you’ll support the Store Team Leader in driving store performance, team development, and customer satisfaction. You’ll lead by example, coach team members, and ensure the store operates efficiently and meets company goals.
Key Responsibilities
<ul>
<li>Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.</li>
<li>Support hiring, onboarding, training, and performance management of store team members.</li>
<li>Lead daily huddles and one-on-one meetings to foster communication and accountability.</li>
<li>Drive sales, margin, and operational goals including inventory accuracy and labor cost control.</li>
<li>Promote Preferred Brand sales and maintain merchandising standards.</li>
<li>Ensure compliance with safety and loss prevention policies.</li>
<li>Maintain awareness of product knowledge, promotions, and advertising.</li>
<li>Assist in scheduling, inventory management, and operational checklists.</li>
<li>Respond promptly to performance issues and support team development.</li>
</ul>
Qualifications
<ul>
<li>2+ years of retail management experience (pet industry preferred).</li>
<li>Proven leadership and team development skills.</li>
<li>Strong communication and sales abilities.</li>
<li>Passion for pets and helping people.</li>
<li>Ability to meet goals and follow through on objectives.</li>
<li>Ability to work flexible shifts including nights and weekends.</li>
<li>Physical ability to lift up to 50 lbs. and stand for long periods.</li>
</ul>
What We Offer
<ul>
<li>Competitive compensation with daily pay options</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Paid vacation time</li>
<li>Opportunities for growth and advancement</li>
</ul>
Apply today and help us make pet care easier—minus the hassle.

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