<h3>Job Description</h3>
Job Description
Does your cat wear sunglasses? Does your dog have more sweaters than you? We call that “petcentricity”. If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!
As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will: 
<ul>
<li>Lead your store team by example – including, but definitely not limited to being the first one on the floor to play with a neighbor’s new puppy</li>
<li>Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event</li>
<li>Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity, and then inspire your team to help you attain those goals</li>
<li>Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood</li>
</ul>
…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!
 
Store Team Leader’s key responsibilities include:
<ul>
<li>Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors</li>
<li> Achieving strong store audit and neighbor engagement scores which promote our brand</li>
<li> Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget</li>
<li> Ensuring weekly work schedules are created to maximize productivity and engagement</li>
<li> Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals</li>
<li> Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store</li>
<li> Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members</li>
<li> Connecting with community organizations to partner on events and marketing opportunities.</li>
</ul>
 
PAWsome Store Team Leaders will have:
<ul>
<li>2+ years experience leading retail teams</li>
<li> 4-year college degree or equivalent work experience</li>
<li> Microsoft Office knowledge is a must, as well as good communication skills.</li>
<li> Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)</li>
<li> Candidates must be able to work flexible schedules, have reliable transportation, pass a background screening, and be 18 years of age or older.</li>
</ul>
 
Full-time Team Members will have access to a comprehensive benefits package that includes:
<ul>
<li>Paid time off including Paid Time Off (PTO) and holidays</li>
<li>Company paid Life Insurance and Long-Term Disability Insurance</li>
<li>Medical, Dental, Vision, Life Insurance and Short-Term Disability options</li>
<li>401(k) with a company match</li>
<li>Ongoing training and development</li>
</ul>
 
Pet Supplies Plus is an Equal Opportunity Employer

Store Team Leader

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Training &amp; development</li>
</ul>
 We are looking for outgoing, energetic positive leaders to accurately represent our brand, develop sales teams with a focus on increasing profits, and increasing both customer and employee satisfaction. The ideal applicant will be highly motivated to set and achieve sales goals, thriving on a commission driven environment, and a desire to build a career with our organization. Individuals in this position will complete a comprehensive training program to prepare for a position on our management team. Responsibilities 
<ul>
<li>Maintains store staff by recruiting, selecting, and orienting employees</li>
<li>Meet sales goals and other performance criteria by training, motivating, mentoring and providing feedback to sales staff; including coaching, counseling, disciplining employees.</li>
<li>Completes company operational requirements by scheduling and assigning employees; following up on work results</li>
<li>Achieves financial objectives through effective monitoring of controllable expenses such as labor, cost of sales, and expenses</li>
<li>Maintains the stability and reputation of the store by complying with all legal requirements</li>
<li>Manage and assign tasks appropriately to ensure the stores are clean, adequately stocked, organized , well-kept and customer ready</li>
<li>Establishes rapport with customers building loyalty and long term relationships</li>
<li>Creates a positive, motivating, team based environment</li>
<li>Investigate and resolve customer concerns in a timely and professional manner</li>
<li>Analyze daily sales and expense information and perform all other financial analysis to maximize sales and net profits</li>
<li>Safe guard and account for all money received and be responsible for banking requirements</li>
</ul>
 Qualifications 
<ul>
<li>High school diploma, or equivalent</li>
<li>Excellent verbal and written communication skills</li>
<li>Proven experience in retail/customer service environment</li>
<li>1 year supervisory experience</li>
<li>Ability to effectively influence others</li>
<li>Must be able to stand, bend, walk for long periods of time, for 7+hours per day</li>
<li>Must be able to lift 25 pounds without assistance</li>
<li>Reliable transportation, flexible availability including nights and weekends</li>
</ul>
We offer a comprehensive benefit package for all full-time positions including medical, dental, vision, flexible spending, 401k, free tanning, product discounts and a fun, competitive environment. Premiere Entertainment, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.

Assistant Store Team Leader

<h3>Job Description</h3>
Job Description
 
SUMMARY: 
The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill.
Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve organization and department goals.
Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication &amp; Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ol>
<li>Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill’s mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and director of DGR for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean, and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance Supervisor of defects, or IT Manager of problems with computer systems and e-mail.</li>
<li>Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the retail store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS: 
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree or equivalent preferred. A minimum of four years' progressive business experience required, retail experience required. Minimum of two years supervisory experience required.
Or equivalent combination of education and experience.
COMPUTER SKILLS:
Must be proficient in Word, Excel and Outlook.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the backroom during the winter. The noise level in the work environment is usually moderate.

 
PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
Physical Demands- Associate Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Often
 
Sitting
X
Standing
X
Walking
 X
 
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
X
 
Lifting and Carrying
10 lbs. or less
 
X 
11 to 25 lbs.
X
26 to 50 lbs.
 
X 
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
 
X 
21 to 39 lbs.
 
 X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

Associate Store Team Leader

<h3>Job Description</h3>
Job Description
SUMMARY: 
The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration &amp; Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ol>
<li>Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.</li>
</ol>
The Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill’s established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Coordinates with Director of DGR Operations for final decisions on donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance of defects, or IT of problems with computer systems and e-mail.</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the Retail Store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION AND/OR EXPERIENCE: 
Bachelor’s Degree or equivalent required. A minimum of five years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.
Or equivalent combination of education and experience.
LANGUAGE SKILLS: 
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL AND COMPUTER SKILLS: 
<ul>
<li>Ability to calculate figures such as discounts, percentages, interest and sales volumes.</li>
<li>Must be proficient in Microsoft office programs such as Word, Excel and Outlook</li>
<li>Able to apply financial and budgeting concepts.</li>
</ul>
WORK ENVIRONMENT: 
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. 
The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.










 PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

Physical Demands- Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Always
 
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
 X
 
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

<h3>Job Description</h3>
Job Description
 
TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts &amp; More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. Our stores support the customer experience by providing curated product assortments, exceptional service, and a welcoming environment that reflects our brand. 
Position Title: Bench Store Team Leader 
Reports to: District Manager 
Position Overview: The Bench Store Team Leader serves as a pipeline for Store Team Leader opportunities within the District, ready to assume leadership of a store when available. In this role, you’ll ultimately be responsible for learning all aspects of running a TPS store while supporting daily operations, provide world-class service through the G.U.E.S.T. approach while ensuring the TPS mission and values are consistently met. Working alongside a Store Team Leader, you’ll gain the skills and experience needed to successfully lead your own store. 
Responsibilities: 
<ul>
<li>Learn to act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
<ul>
<li>Greet and welcome every customer warmly and with enthusiasm</li>
<li>Understand customer needs by asking open-ended questions</li>
<li>Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge</li>
<li>Suggest additional items to build onto sales by utilizing effective selling techniques </li>
<li>Thank the customer sincerely and invite them to return and shop with us again</li>
</ul>
</li>
<li>Support Store Team Leader in being a TPS Brand Ambassador and building customer loyalty by modeling friendliness, attentiveness, and respect.</li>
<li>Partner with the Store Team Leader to inspire and motivate the team daily, delivering positive feedback and recognizing performance.</li>
<li>Contribute to creating a positive work environment by modeling ethical behavior, open communication, and confidentiality.</li>
<li>Learn and assist with performing ear piercings in select locations, following training and health/safety guidelines.</li>
<li>Develop decision-making skills to act in the best interest of TPS customers, the store team, and the business.</li>
<li>Demonstrate commitment to training and development by completing all required training programs and applying learnings on the job.</li>
<li>Support the execution of strategies to drive sales and customer loyalty, including Hallmark Crown Rewards, TPS Customer Capture, and store events.</li>
<li>Build readiness to cross-train and coach Associates, Key Holders, and Department Managers in all areas of the store.</li>
<li>Practice coaching skills by training associates in merchandising, operations, compliance, and G.U.E.S.T. service behaviors.</li>
<li>Learn to use performance management tools to support team development (evaluations, feedback, and recognition).</li>
<li>Build positive working relationships with District Manager, peers, merchandisers, and corporate partners.</li>
<li>Shadow the Store Team Leader in resolving conflicts and facilitating complex conversations with honesty and respect.</li>
<li>Partner in managing supplies and payroll budgets, developing skills in cost management.</li>
<li>Perform daily management functions under the guidance of the Store Team Leader (opening/closing, POS management, sales floor supervision, scheduling).</li>
<li>Complete other assigned tasks and development goals provided by the District Manager.</li>
<li>Support hiring and retention efforts by learning effective recruiting, interviewing, and onboarding practices.</li>
<li>Ensure compliance with all company policies, procedures, and expectations.</li>
</ul>
Requirements: 
<ul>
<li>Previous specialty retail management experience preferred. This role leads to a Store Team Leader position; all new Bench Store Team Leaders are coded as Manager in Training during the initial onboarding period, up to 8 weeks.</li>
<li>College degree, preferred.</li>
<li>Ability to adapt to and support change, learning TPS-specific processes and operational standards.</li>
<li>Ability to foster a team environment through positive leadership while assisting the Store Team Leader.</li>
<li>Demonstrates resourcefulness and initiative to problem-solve, learn strategic operations, and act as a supportive team builder.</li>
<li>Ability to multi-task while maintaining focus on customer service and operational learning.</li>
<li>Proficient in Microsoft Office and POS systems, or ability to learn TPS systems.</li>
<li>Ability to work independently while following Store Team Leader guidance and paying attention to detail.</li>
<li>Ability to be mobile on the sales floor and/or stock room for extended periods.</li>
<li>Ability to lift and mobilize medium to large items up to 50 lbs., following safety protocols.</li>
<li>Ability to work a flexible schedule, including nights, weekends, and holidays, to meet the needs of the business.</li>
<li>Professional presentation in attire, demeanor, and adherence to company dress code.</li>
</ul>
COMPETENCIES: 
<ul>
<li>Communication: Communication is direct and to the point while maintaining employees’ self-esteem. Sets clear performance expectations and provides ongoing feedback. Solicits dialogue to ensure understanding of expectations.</li>
<li>Leadership: Ability to motivate and influence the team to create buy-in. Clarifies initiatives and articulates their strategic relevance. Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.</li>
<li>Development: Demonstrates a passion for teaching. Identifies skill opportunities and takes timely and appropriate action to coach, develop and redirect employees as needed.</li>
<li>Delegation: Delegates responsibility based on the employee’s ability and potential. Communicate action steps and desired outcomes. Follows up to ensure success.</li>
<li>Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.</li>
<li>Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.</li>
<li>Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.</li>
</ul>
TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. 
 
This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting.

Bench Store Team Leader

<h3>Job Description</h3>
Job Description
SUMMARY: 
The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill.
Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve organization and department goals.
Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication &amp; Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ol>
<li>Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for:
<ol>
<li>The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;</li>
</ol>
</li>
</ol>
Delivers results to key metrics:
<ol>
<li>Achieves budgeted revenue goal;</li>
<li>Achieves revenue to expense ratio target;</li>
<li>Delivers budgeted surplus target; </li>
<li>Adheres to percent labor to sales metric; and</li>
<li>Ensures compliance with Organization Safety standards.</li>
<li>Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; </li>
<li>Demonstrates the highest level of customer service in all activities;
<ol>
<li>Reviews customer concerns and resolves them appropriately within established guidelines</li>
</ol>
</li>
<li>Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;</li>
<li>Liaise with People Resources on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill’s mission, vision and values.</li>
<li>Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill established standards.</li>
</ol>
<ol>
<li>Manages a broad range of store activities:
<ol>
<li>Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; </li>
<li>Ensures polite and courteous acceptance of donations.</li>
<li>Ensures complete processing of donations, both hard goods and clothing.</li>
<li>Monitors the stock level of store merchandise and works with Assistant Team Leaders to adjusts as necessary:</li>
<li>Reviews applications, interviews, selects and completes new hire process for team members.</li>
<li>Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and</li>
<li>Conducts team members performance reviews with input from other members of retail management, and director of DGR for retail management.</li>
<li>Trains and develops retail management teams for growth and more responsibility.</li>
</ol>
</li>
<li>Ensures safe work practices are followed at all times:
<ol>
<li>Ensures the facility is neat, clean, and organized to prevent injury or accident.</li>
<li>Ensures employees, volunteers, community service personnel and others use safe work methods at all times.</li>
<li>Provides safety training to all new employees and administers on-going training to all store personnel.</li>
</ol>
</li>
<li>Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
<ol>
<li>Ensures effective communication with store team, program participants, community and customers. </li>
<li>Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;</li>
<li>Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.</li>
</ol>
</li>
<li>Ensures that store equipment is kept in proper working order. Promptly notify Maintenance Supervisor of defects, or IT Manager of problems with computer systems and e-mail.</li>
<li>Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)</li>
<li>Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the retail store by completing all other tasks as assigned.</li>
</ol>
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 QUALIFICATION REQUIREMENTS: 
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. 
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree or equivalent preferred. A minimum of four years' progressive business experience required, retail experience required. Minimum of two years supervisory experience required.
Or equivalent combination of education and experience.
COMPUTER SKILLS:
Must be proficient in Word, Excel and Outlook.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the backroom during the winter. The noise level in the work environment is usually moderate.

 
PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
Physical Demands- Associate Store Team Leader
 
Frequency
 
Never
Almost Never
Occasionally
Frequently
Often
 
Sitting
X
Standing
X
Walking
 X
 
Bending over
X
Crawling
X
Reaching Overhead
 
X 
Crouching
X
Kneeling
X
Balancing
X
 
Lifting and Carrying
10 lbs. or less
 
X 
11 to 25 lbs.
X
26 to 50 lbs.
 
X 
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
 
Push/ Pull Max Force
0 to 20 lbs.
 
X 
21 to 39 lbs.
 
 X
40 to 59 lbs.
 
X 
60 to 100 lbs.
X

28,160 Store Team Leader Jobs