<h3>Job Description</h3>
Job Description
Frederick Coin Exchange relies on the efficiency and effectiveness of our employees, driven by a customer-centric mentality. The Retail Operations Manager is a vital part of our team and helps us maintain our success. We count on exceptionally talented, bright, and committed people to deliver on our promise to consumers. The Retail Operations Manager is responsible for overseeing the day-to-day operations to ensure efficient performance, high customer satisfaction, and profitability. This role involves managing store teams, developing operational strategies, implementing company policies, optimizing inventory and merchandising, and driving sales growth.
ESSENTIAL RESPONSIBILITIES:
 
<ol>
<li>
Deliver excellent customer service, Implementing store policies and procedures to ensure high customer satisfaction.
</li>
<li>
Supervise and motivate retail staff. Provide daily oversight, mentorship, training, evaluations, development, and discipline.
</li>
<li>
Collaborate with other departments to meet goals, problem solve, and form strategy.
</li>
<li>
Promote a customer-centric culture by ensuring staff deliver exceptional service and resolve issues promptly
</li>
<li>
Create, maintain, and regularly update procedures
</li>
<li>
Identify areas for operational improvement and lead initiatives to streamline processes and increase efficiency.
</li>
<li>
Complete administrative duties, including scheduling and work assignments
</li>
<li>
Report on strategies, goals, and objectives
</li>
<li>
Additional duties as assigned
</li>
</ol>
 
QUALIFICATIONS:
 
<ul>
<li>
Bachelor’s degree (B.A. or B.S.) in Business Administration or a similar field is preferred
</li>
<li>
Five years of related experience working in a retail environment
</li>
<li>
Three years of management experience
</li>
</ul>
 
SKILLS &amp; COMPETENCIES:
 
<ul>
<li>
Strong written, verbal, and quantitative skills
</li>
<li>
Execute effective time management/project management strategies
</li>
<li>
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
</li>
<li>
Customer management skills
</li>
<li>
Acute attention to detail
</li>
<li>
Strong organizational, problem-solving, and analytical skills; able and motivated to manage priorities and workflow
</li>
<li>
Ability to work independently and as a member of various teams
</li>
</ul>
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
 
<ul>
<li>
It may involve close vision, color vision, depth perception, and focus adjustment and requires working with multiple computer screens and programs simultaneously for extended periods.
</li>
<li>
Must be able to sit for up to eight hours per day, type on the computer for several hours a day, talk on the phone frequently throughout the day, stand for up to 8 hours at events or offsite venues, and climb stairs multiple times throughout the day
</li>
<li>
Must be able to communicate effectively in the primary language(s) used in the workplace
</li>
<li>
Must be able to pass a background check and substance screening 
</li>
</ul>
 
What We Offer Frederick Coin Exchange Employees
An excellent benefits package includes comprehensive health, vision, and dental insurance, paid holidays, 401K matching, a PTO accrual rate based on years of service, bonus and overtime pay, and more. Salary is commensurate with experience. We are an equal-opportunity employer and are military-friendly.

Retail Operations Manager

<h3>Job Description</h3>
Job Description
Overview
As a Fleet Feet Retail Operations Manager, you will ensure operational excellence and superior customer service by leading a team of Retail Experience Managers, Inventory Managers, and Retail Sales Associates, or Outfitters, as we call them. The Operations Manager will work in partnership with the Operating Partner and is accountable for the successful day-to-day operations of multiple Fleet Feet retail stores. Our Operations Manager steers top-level productivity, modeling the passion, commitment, and customer service Fleet Feet is known for. Through people, performance, and processes, you will generate maximum sales and profitability. This position will have oversight or work to directly support merchandise, expense control, human resources management, and store operating costs. We are looking for a results-driven leader to be responsible for the overall store, customer, and community experience.
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.
 
Responsibilities
<ul>
<li>Oversee the day-to-day operations of the stores and ensure that the stores meet or exceed sales goals and profitability targets.</li>
<li>Lead, mentor, and manage a team of Retail Experience Managers and Inventory Managers to achieve operational excellence and foster a customer-centric environment.</li>
<li>Recruit, select, and cultivate a high-performing team.</li>
<li>Provide leadership, motivation, and direction to the team.</li>
<li>Utilize coaching, counseling, and corrective action techniques to enhance employee performance.</li>
<li>Identify and develop employees with potential to grow by using tools such as on-the-job training, performance metrics, and performance reviews.</li>
<li>Leader in customer engagement and education as it relates to proper fit, product usage, and injury treatment and prevention.</li>
<li>Ensure a high level of customer service is maintained.</li>
<li>Ensure the successful implementation and consistent upholding of the Fleet Feet Outfitting Experience</li>
<li>Provide ongoing training for staff to enhance skills and knowledge.</li>
<li>Oversee daily store operations, ensuring systems, processes, and schedules are optimized for maximum efficiency.</li>
<li>Implement effective inventory management measures and ensure that company policies and procedures are followed.</li>
<li>Oversee the layout and visual presentation of merchandise and ensure that displays are attractive and follow brand guidelines.</li>
<li>In partnership with the Community Outreach Director, build a strong customer base and drive sales growth by supporting store events and programs.</li>
<li>Take initiative within your store(s) by finding opportunities that tackle customer problems and create additional revenue within our area of expertise.</li>
<li>Create or assist with employee schedules to ensure adequate coverage for store operations based on day-to-day sales volumes.</li>
<li>Address customer and employee questions and concerns in a timely, professional manner.</li>
<li>Other duties as required and assigned by the Operating Partner</li>
</ul>
 
Qualifications
<ul>
<li>3+ years of experience in multi-unit retail leadership and operations, or 5+ years of experience in single-door retail leadership and operations</li>
<li>Proven track record in providing exceptional retail customer experience and in people leadership</li>
<li>Builds and maintains trust from the team, staff, and customers by using sound judgment</li>
<li>Passionate, positive, self-motivated and detail-oriented</li>
<li>Collaborative and customer-centric</li>
<li>Willing to go above and beyond when needed</li>
<li>Support all Fleet Feet initiatives, activities, and functions</li>
</ul>
Perks:
<ul>
<li>High energy and fun atmosphere</li>
<li>Training and advancement opportunities within the Fleet Feet brand</li>
<li>Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics.</li>
<li>Robust benefits package (medical, dental, vision, FSA, HSA, Employee Assistance Program, and more)</li>
<li>401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)</li>
<li>Community involvement and community service activities</li>
<li>Training Program and Product Discounts</li>
<li>Passionate team members</li>
<li>Check out our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores</li>
</ul>
We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value inclusivity in our hiring practices, our culture, and our engagement with the community.
Additional Requirements: Position requires occasional moving around with light (1-10lbs.) carrying, lifting, pushing or pulling. The position needs to occasionally move about inside the office to access files, office equipment, etc. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent communication with team members and repetitive motion with the hands, wrists and/or fingers while constantly utilizing a computer. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.
Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

<h3>Job Description</h3>
Job Description
 
POSITION DESCRIPTION
Title &amp; Reporting Relationships
Position Title:
Sr. Retail Operations Manager
Reports to:
Director – Planning &amp; Retail
Department:
Retail
Oversees:
Retail Stores
Interactions:
Merchandising, Brand Marketing, Finance, IT, HR, Operations
Main Purpose and Major Challenges of the Role
The Retail Operations Manager is a self-starter and people-first leader responsible for shaping the operational strategy, team culture, and executional excellence of all retail locations nationwide. This role requires exceptional business acumen, strong leadership skills, and a hands-on approach to building high-performing teams, standardizing processes, and driving customer-centric operations. The ideal candidate has a proven track record of scaling retail businesses, creating and implementing SOPs, and fostering a culture of accountability and innovation. This is a hybrid role based in Carlsbad CA. 
ACCOUNTABILITY: FINANCE &amp; BUSINESS GROWTH
Financial Performance
<ul>
<li>Partner with Director of Planning &amp; Retail to ensure financial performance across all retail locations, including budgeting, forecasting, cost controls, and profitability targets.</li>
<li>Identify opportunities to improve ROI, reduce inefficiencies, and optimize resource allocation.</li>
<li>Work closely with Director of Retail &amp; Planning and the finance team to ensure accurate reporting and data-driven decision-making.</li>
</ul>
Strategic Business Growth
<ul>
<li>Develop and execute a retail operations strategy that drives performance, efficiency, and profitability.</li>
<li>Set clear operational goals and performance metrics, using data-driven insights to address challenges proactively.</li>
</ul>
ACCOUNTABILITY: STORE OPERATIONS 
Strategic Leadership 
<ul>
<li>Build and execute scalable processes and SOPs that support operational excellence in a high-growth environment.</li>
<li>Collaborate with cross-functional teams (merchandising, planning, finance, marketing, supply chain) to align business objectives with retail execution.</li>
</ul>
<ul>
<li>Promote a culture of accountability to meet or exceed retail store goals related to sales and service, payroll, omni-channel, and retail shrink as set by the Company.</li>
</ul>
Store Operations &amp; Execution Excellence
<ul>
<li>Drive consistency and efficiency in store operations by developing, implementing, and optimizing standard operating procedures (SOPs).</li>
<li>Ensure each location reflects the OK brand, maintaining the highest standards of product quality and customer engagement.</li>
<li>Implement best-in-class inventory management and staffing strategies to maximize sales, minimize waste, and optimize crew productivity.</li>
<li>Monitor store-level performance and implement corrective actions to ensure KPIs and financial targets are met.</li>
</ul>
<ul>
<li>Ensure all aspects of loss prevention are considered and observed across the teams. </li>
<li>Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training</li>
<li>Partner with Store Managers, IT, and external resources to ensure store equipment is properly installed and operational and store maintenance requirements are met.</li>
</ul>
Customer Experience &amp; Visual Merchandising Execution
<ul>
<li>Partner with Brand Marketing to execute the brand’s GTM strategies in retail stores ensuring all POP assets are executed and delivered on time.</li>
</ul>
<ul>
<li>Oversee all retail store events from planning to execution.</li>
<li>Develop and execute visual merchandising strategies and directives to continually refine the in-store experience, ensuring best-in-class service and engagement.</li>
</ul>
<ul>
<li>Support &amp; develop daily routines and best practices for store teams to always ensure a consistent level of visual &amp; commercial standard while maintaining customer service engagement</li>
</ul>
<ul>
<li>Act as a proactive force leveraging visual merchandising to drive sales.</li>
<li>Directs the merchandising, product flow, and display to create a dynamic experience for the customer</li>
<li>Assesses store business using Company reporting tools to identify merchant opportunities within product placement, outfitting, and stock levels.</li>
<li>Identify and integrate technology solutions to enhance the customer journey, improve operational efficiencies, and strengthen brand loyalty.</li>
<li>Implement training programs that empower teams to create meaningful customer interactions and drive retention and conversion.</li>
</ul>
ACCOUNTABILITY: STORE DEVELOPMENT
Project Management:
<ul>
<li> Manage all aspects of store design and development projects from concept to completion, adhering to budget and timeline constraints.</li>
<li> Work closely with architects, contractors, vendors, and internal stakeholders to ensure seamless execution of design plans.</li>
<li> Develop and monitor project timelines, budgets, and procurement schedules.</li>
<li> Responsible for all company event store execution.</li>
</ul>
Design Execution:
<ul>
<li> Oversee the construction process, including site preparation, permitting, and construction management to ensure adherence to design specifications.</li>
<li> Conduct quality control inspections throughout construction to maintain design integrity.</li>
<li> Coordinate the installation of fixtures, signage, lighting, and visual merchandising elements.</li>
</ul>
Operational Efficiency:
<ul>
<li> Optimize store layouts to maximize product visibility, customer flow, and sales potential.</li>
<li> Incorporate sustainability practices into store design to minimize environmental impact.</li>
<li> Ensure compliance with all local building codes, ADA regulations, and safety standards.</li>
</ul>
Collaboration:
<ul>
<li>Build strong relationships with internal teams (marketing, merchandising, operations) to align store design with overall business objectives.</li>
<li>Collaborate with external vendors and consultants to source materials, fixtures, and services.</li>
<li>Provide support for special events, promotions, and seasonal merchandising displays.</li>
</ul>
ACCOUNTABILITY: PERSONAL MEASURABLES
<ul>
<li> Continually retain an open mind, while always reserving the right to exercise best professional judgment.</li>
<li> Take a global mind-set, acting as one company, one brand and putting the company’s best interests above those of any one individual or team. </li>
<li> Live the company vision and values.</li>
<li> Don’t be afraid to challenge the status quo, take risks, innovate and learn from failures.</li>
</ul>
ESSENTIAL SKILLS &amp; QUALIFICATIONS
<ul>
<li> Strong leadership skills with experience managing cross-functional teams.</li>
<li> Excellent communication, negotiation, and problem-solving abilities.</li>
<li> Strong interpersonal skills and experience managing multi-location teams to maintain a unified, high-performing culture. </li>
<li> Excellent negotiation skills with a strategic mindset and the ability to handle complex business discussions. High level of business acumen with a focus on long-term profitability and growth.</li>
<li> Demonstrated retail math and business acumen, including elements of markup, margin planning, selling and inventory productivity measures </li>
<li> Excellent verbal and written communication and presentation skills including presenting complex material in an organized and compelling manner</li>
<li>·Strategic thinker who recognizes opportunities and can recommend strategies by building business case and influence senior leaders to move to execution</li>
<li>High level of conceptual creative ability. Strong product sense with proven experience in driving product assortments and partnering with divisional leaders to lead investment strategies that drive business</li>
<li>Strong time management skills, attention to detail, problem solving, interpersonal and organizational skills – communication between functional groups is very critical</li>
</ul>

Sr. Retail Operations Manager

<h3>Job Description</h3>
Job DescriptionAbout Us:
Born in the vibrant festival scene, Quay merges music and fashion to create trend-forward designer eyewear for any moment or mood. Known for bold and playful designs, Quay inspires you to be your truest, most authentic self—and look good while doing it.
Responsibilities:
The Retail Operations Manager supports the Director of Retail Operations by developing and optimizing foundational programs, tools, and processes to drive productivity, operational excellence, and scalability. This role manages key retail programs and lead the implementation and project management of new or evolving business initiatives that enable the Retail Channel to achieve company objectives and support channel success. You will be a key advocate for the Retail team, influencing and partnering with cross-functional HQ teams to ensure the channel is equipped to meet and exceed business expectations, demonstrating a growth mindset, and championing change within a scaling business. 
<ul>
<li>
Retail Communications Program (approximately 40%)
<ul>
<li>Own and manage all retail communications and workflows, ensuring timely and effective delivery of information and tools to stores to meet business objectives.</li>
<li>Produce clear, concise written communications, enabling confident and effective execution by store teams. Topics include: new or updates to process/programs, product launches, promotional activity, and critical retail updates. </li>
<li>Maintain the store intranet and calendar as a reliable, engaging and interactive source of truth for the retail team.</li>
<li>Develop and execute impactful incentive programs and contests, influencing performance by aligning with KPIs—partnering with Field Leadership to ensure targets are impactful and achievable. </li>
</ul>
Business Process (approximately 40%)
<ul>
<li>Partner with the Director of Operations to develop and manage the implementation of new programs, processes, technology, and new store openings, ensuring effective workflows and achievement of business objectives through structured plans and cross-functional accountability.</li>
<li>Leverage retail team insights (qualitative and quantitative) to measure operational success, synthesize learnings, and develop actionable cross-functional recommendations for implementing solutions.</li>
<li>Create and update policy and standard operating procedures (SOPs) to ensure compliance and process scalability across store fleet. </li>
<li>Enforces store policy, operations, and service standards, ensuring consistency across the retail channel.</li>
<li>Own and implement organizational standards to ensure operational excellence within the store’s 4 walls (i.e., stockroom, back office, cash wrap, file management, etc.).</li>
<li>Oversee account management of retail channel customer service platforms (e.g. Yelp, Google) to maintain accurate store information and ensure Retail Leadership accountability for service level commitments. </li>
<li>Oversee the repair &amp; maintenance and retail supplies programs, including vendor management, timely repair or procurement execution, and replenishment of store supplies. </li>
<li>Timely support to stores as issues arise, fostering strong cross-functional partnerships to support and influence solutions.</li>
</ul>
Training Curriculum (approximately 20%)
<ul>
<li>In partnership with the Retail Operations Director, define and develop comprehensive training curriculum for all Retail programs (e.g. Onboarding, Selling, Technical, Coaching, Peak and Holiday Guides), including ongoing assessment of future training, developmental needs, and gaps in training content. </li>
<li>Develop and deliver engaging training programs in collaboration with Product, Brand, People Team, and Field Leadership to enhance brand expression in stores, support talent development, and enable stores to exceed targets.</li>
<li>Design effective training content and materials, across various formats (technical, microlearning, pilots) to meet diverse instructional and informational needs. </li>
<li>Evaluate success and adoption of process/programs using performance data, identify areas for improvement, and implement solutions.</li>
</ul>
</li>
</ul>
Requirements:
<ul>
<li>
5+ years of experience within Retail Operations or Retail Management (Retail team leadership a plus)
</li>
<li>
Ability to adapt, multi-task and navigate all levels of priority in a fast-changing, retail environment.
</li>
<li>
Ability to lead complex, cross-functional projects with autonomy, leveraging resources and with minimal guidance after initial alignment to kick-off your work
</li>
<li>
Effective communication skills, both written and verbal, to effectively correspond with necessary audiences and cross functional teams.
</li>
<li>
Excellent project management skills, including planning, influence, execution, and follow-up.
</li>
<li>
Ability to analyze data to address opportunities and impact solutions.
</li>
<li>
Proficient in Microsoft platforms (MS Word, PowerPoint, Excel, Outlook, and PowerBI preferred).
</li>
</ul>
Bonus Points:
<ul>
<li>High School graduate or equivalent; college degree preferred</li>
<li>Experience in the optical or eyewear industry a plus.</li>
<li>Understanding of various retail programs, technologies and KPIs; Experience with workforce management software, Microsoft Sharepoint and Shopify a plus. </li>
</ul>
Perks:
<ul>
<ul>
<li>Hybrid role: In SF Office Tue, Wed, Thur.</li>
<li>Bonus Eligible</li>
<li>Base compensation will be commensurate with experience, skills/knowledge set, and internal equity. Factors may include, as applicable, years of relevant experience; certifications or other professional licenses held; and other legitimate, non-discriminatory business factors specific to the position.</li>
<li>401(k)</li>
<li>Product Discounts</li>
</ul>
</ul>

<h3>Job Description</h3>
Job Description
SENIOR RETAIL OPERATIONS MANAGER Join the Fun. Create the Fun. IMAGINE&nbsp;new experiences CREATE&nbsp;authentic memories INSPIRE&nbsp;guests to connect At&nbsp;Elements Imaging, we capture unforgettable moments for guests visiting some of the most iconic attractions across the country. Our mission is to provide exceptional and authentic guest experiences through high-quality photo interactions and personalized service. Imagine working in the heart of&nbsp;New Orleans&nbsp;at the New Orleans Steamboat Company, where you’ll meet people from around the world while leading a passionate team to create and share lasting memories. We are seeking an&nbsp;energetic and experienced Senior Retail Operations Manager&nbsp;to lead our dynamic Imaging Experience Team at New Orleans Steamboat Company, while also&nbsp;providing oversight, support, and performance monitoring for nearby operations within the region.
You are a great fit if you:
<ul>
<li>Thrive in leadership roles and enjoy supporting multiple teams</li>
<li>Are guest-focused and performance-driven</li>
<li>Can think fast, act decisively, and inspire others</li>
<li>Enjoy working outdoors in a lively, high-volume environment</li>
<li>Are confident in balancing hands-on work with big-picture oversight</li>
</ul>
Key Responsibilities: Primary Site Leadership – New Orleans Steamboat Company
<ul>
<li>Lead all daily operations, team management, and guest service at the New Orleans Steamboat Company location</li>
<li>Manage all aspects of operating a photo retail business, including guest service, operations, hiring, training, coaching, scheduling, data &amp; reporting, client relations, and business administration</li>
<li>Motivate and support the team to meet KPIs, revenue goals, and service standards</li>
<li>Serve as the local point of contact with our host client to ensure smooth coordination and alignment</li>
<li>Ensure a consistently high-quality guest experience and strong visual brand representation</li>
<li>Complete and analyze daily and monthly reports to interpret data, identify trends, and drive performance improvements.</li>
<li>Understand the basic functions of the capture/production/retail positions and be able to perform the functions as required (training will be provided on each)</li>
<li>Must be able to speak clearly and effectively and establish clear lines and methods of communication throughout the organization</li>
<li>Responsible for payroll, scheduling, and all business administration to run the business</li>
<li>Provide an amazing experience for guests visiting New Orleans and be the best representation of our client’s brand</li>
</ul>
Area-Wide Oversight &amp; Support:
<ul>
<li>Provide operational guidance and leadership to nearby satellite locations in the New Orleans region</li>
<li>Support site leads with training, performance management, troubleshooting, and staffing as needed</li>
<li>Monitor and analyze area performance metrics and take action to support underperforming sites</li>
<li>Ensure operational consistency and adherence to company standards across all locations in your area</li>
<li>Collaborate with senior leadership on broader goals, reporting, and future planning</li>
</ul>
Essential Qualifications:
<ul>
<li>2+ years of experience in retail, attractions, or guest service management (multi-site or area experience preferred)</li>
<li>Strong leadership, interpersonal, and communication skills</li>
<li>Experience with scheduling, training, coaching, and performance management</li>
<li>Excellent problem-solving and organizational abilities</li>
<li>Comfort with analyzing reports and using data to drive improvement</li>
<li>Enthusiastic, self-motivated, and committed to delivering results</li>
<li>High school diploma or GED required; college-level coursework is a plus</li>
</ul>
Additional Details:
<ul>
<li>Requires flexibility to work evenings, weekends, and holidays</li>
<li>Must be authorized to work in the U.S.</li>
<li>Travel between sites may be required </li>
<li>Background check required</li>
</ul>
Benefits &amp; Perks:
<ul>
<li>Compensation includes base pay plus performance incentives</li>
<li>Ongoing leadership development and growth opportunities</li>
<li>Paid training in photography and guest engagement</li>
<li>A dynamic, outdoor work environment with a tight-knit team</li>
</ul>
Get ready for your next adventure! An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. &nbsp;Job Type - Full Time
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Senior Retail Operations Manager

<h3>Job Description</h3>
Job DescriptionSalary: 
GlassesUSA.com is a pioneering online eyewear retailer, committed to delivering quality products to millions of satisfied customers. With our innovative technology and data-driven strategies, we are at the forefront of eCommerce.
 
Role Overview
 The Retail Operations Manager will oversee and drive operational excellence across our three eyewear stores, positioning the company for successful nationwide expansion. This role will ensure seamless daily operations, exceptional customer experiences, and consistent achievement of financial and operational goals. The Retail Operations Manager will be the key liaison between store teams and senior leadership, balancing strategic planning with hands-on execution.
 
Key Responsibilities
 
<ul>
<li>Develop, implement, and maintain standardized operational procedures and policies across stores to ensure consistency and efficiency.</li>
</ul>
<ul>
<li>Oversee inventory management, including prescription glasses, sunglasses, and accessories, to optimize stock levels and minimize shrinkage.</li>
<li>Monitor and analyze key performance and sales metrics (KPIs) to identify opportunities for improvement and implement action plans.</li>
<li>Provide store managers leadership, coaching, and support to empower high-performing teams.</li>
<li>Partner with HR to recruit, assist train, and retain top talent aligned with our customer-centric culture.</li>
<li>Conduct regular store visits to ensure team adherence to company standards and deliver actionable feedback.</li>
<li>Experience in retail marketing, visual merchandising or similar experience.</li>
<li>Ensure stores deliver outstanding service, aligning with brand values and customer expectations.</li>
<li>Manage customer feedback channels, resolving escalated concerns promptly and effectively.</li>
</ul>
 
Qualifications
 
<ul>
<li>Experience: Minimum of 2-4 years in retail operations management, preferably in the eyewear, optical, or healthcare industries.</li>
<li>Leadership: Proven ability to lead multi-site teams and drive results in a customer-focused environment.</li>
<li>Travel: Willingness to travel frequently, with flexibility for extended trips as new locations are launched.</li>
</ul>
 
Skills
 
<ul>
<li>Strong organizational and project management skills.</li>
<li>Data-driven decision-making and analytical insight.</li>
<li>Excellent interpersonal and communication abilities.</li>
<li>Proficiency in retail management software and tools.</li>
</ul>
 
Location: Based in Boston, with frequent travel across store locations and future national sites.
Reports to: VP of Customer Experience and Retail.
 
 remote work

<h3>Job Description</h3>
Job Description
Retail Operations Coordinator – Boston (Seaport)
Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company.&nbsp; As a team member, you will be supporting daily operations at our Boston location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.&nbsp;Curious about a day in the life? Learn more on our blog&nbsp; here&nbsp;or learn about Oval Diamonds from&nbsp;Kelly,&nbsp;our SF team member,&nbsp;here!&nbsp;
The ideal candidate will be able to work a Tuesday-Saturday full time schedule. This role is in-person at&nbsp;our Seaport location in Boston, MA.&nbsp;
What you’ll do:
<ul>
<li>Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.</li>
<li>Greet and welcome guests with enthusiasm, warmth and professionalism.&nbsp;</li>
<li>Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.</li>
<li>Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.</li>
<li>Manage the security of goods and provide expertise on operational policy and procedure.</li>
<li>Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.&nbsp;Manage and organize appointments for pick-ups, resizing, and repairs.</li>
<li>Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.</li>
<li>Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.&nbsp;</li>
<li>Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.</li>
<li>Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.</li>
</ul>
You’re a great candidate&nbsp;if you have:
<ul>
<li>Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred</li>
<li>A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong attention to detail</li>
<li>An ability to think critically and adapt quickly in a flexible environment</li>
<li>Exceptional time management skills and accountability</li>
<li>A team player mindset with an ability to work collaboratively and cross-functionally</li>
<li>Strong computer and organization skills</li>
<li>Interest in socially and environmentally responsible organizations and products</li>
</ul>
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for&nbsp;career&nbsp;growth! In addition, we offer competitive compensation and&nbsp;a robust&nbsp;benefits package, including:&nbsp;&nbsp;
<ul>
<li>Career Growth.&nbsp;We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!&nbsp;</li>
<li>Set Schedule.&nbsp;We offer consistent weekly hours, and 2 consecutive days off.&nbsp;</li>
<li>Diverse, mission-minded team.&nbsp;We were founded to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. Learn more about our impact and team diversity&nbsp;Here!&nbsp;</li>
<li>Lifestyle Spending Account.&nbsp;At Brilliant Earth, we're committed to your well-being. Enjoy&nbsp;company reimbursements for eligible wellness expenses, such as gym memberships,&nbsp;massage, counseling, and more!&nbsp;</li>
<li>Continued Education.&nbsp;Company-sponsored learning in leadership, professional&nbsp;skills, diversity &amp; inclusion, and access to tuition reimbursement for role-specific trainings.&nbsp;&nbsp;</li>
<li>Employee Discounts.&nbsp;As an employee at Brilliant Earth, you’ll receive a generous&nbsp;discount on our jewelry.&nbsp;&nbsp;</li>
<li>Mental Wellness Perks.&nbsp;We offer access to mental health resources, such as self-care apps&nbsp;and seminars. Our Employee Assistance program offers 24/7 access to counseling!&nbsp;</li>
<li>Giving Back and Volunteer Opportunities.&nbsp;In addition to our giving back programs,&nbsp;our teams support local initiatives and spend time together by volunteering.&nbsp;&nbsp;</li>
<li>Medical, Dental, and Vision.&nbsp;We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd&nbsp;month!&nbsp;</li>
<li>401k match.&nbsp;We know that saving for the future is important. That's why we offer a&nbsp;generous 401k match.&nbsp;&nbsp;</li>
<li>Paid Time Off.&nbsp;We know it’s important to recharge and relax - you’ll accrue 3 weeks&nbsp;of PTO in your first year.&nbsp;&nbsp;</li>
<li>Parental Leave.&nbsp;We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.&nbsp;&nbsp;</li>
<li>Disability and Life insurance.&nbsp;100% employer-paid.&nbsp;&nbsp;</li>
<li>Pre-Tax Commuter Benefits.&nbsp;&nbsp;</li>
</ul>
How to Apply &amp; What to Expect:&nbsp;&nbsp;
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.&nbsp;
You’ll receive an email when we’ve received your&nbsp;application, and&nbsp;can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!&nbsp; #IND111
More About Us&nbsp;
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at <a href="mailto:accommodations@brilliantearth.com" target="_blank">accommodations@brilliantearth.com</a>.
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1ZZsh0mqwW

Retail Operations Coordinator

<h3>Job Description</h3>
Job Description 
The Operations Support Manager is responsible for overseeing the day-to-day operations of multiple retail dispensaries across California. The Operations Support Manager is pivotal in ensuring all locations maintain high operations standards, adhere to company policies and procedures, and customer are delivered exceptional experiences. The Operations Support Manager will staff management, training, back-of-house operations, merchandising, audits, and the implementation of policies and procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Oversees and supports the recruitment, onboarding, and ongoing training of assigned retail staff.
· Develops and implements training programs to ensure employees are knowledgeable about products, customer service, and compliance regulations.
· Conducts regular store audits for performance deficiencies, initiates disciplinary action for policy and procedural issues of staff, and conducts performance evaluations.
· Ensures efficient back-of-house operations, including inventory management, stock replenishment, and store maintenance.
· Develops and enforces procedures for inventory control to minimize loss and ensure accuracy.
· Coordinates with vendors and suppliers to ensure timely and accurate deliveries.
· Ensures all dispensaries comply with local, state, and federal regulations, including cannabis industry-specific laws and regulations.
· Conducts regular audits to ensure compliance with company policies and procedures.
· Oversees the planning and execution of in-store merchandising strategies to enhance the customer experience and drive sales.
· Ensures all locations maintain a consistent and appealing visual presentation that aligns with brand standards.
· Monitors and analyzes sales data to make informed decisions about product placement and promotional strategies.
· Conducts regular audits of store operations, including cash handling, inventory, and security procedures.
· Identifies areas for improvement and implements corrective actions as needed.
· Maintains accurate records of audits and follow-up actions.
· Executes Ad Hoc Projects as assigned by direct supervisor.
CORE COMPETENCIES
· At least 2 years of inventory management and/or store manager experience, with knowledge of cannabis and cannabis products.
· Knowledge Cannabis POS Systems such as Dutchie.
· Advanced knowledge of METRC system.
· Strong working knowledge of Microsoft excel.
· Must be comfortable learning new skills.
· Must have a hands-on, proactive management style.
· Strong understanding of local and state cannabis laws, as well as BCC regulations.
· Must be highly adaptable and comfortable with an environment that can change rapidly.
· Effective communication and presentation skills.
· Strong organizational skills and ability to manage numerous priorities effectively.
· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. 
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
· Constantly: Walking, sitting at a desk, grasping/gripping, bending/stooping/squatting, finger dexterity, computer input, coordination of hand and eye. 
· Frequently: Face contact with customers and staff 
· Occasionally: Reaching above shoulder height, lifting 20-30 lbs., ability to do push/pull motions, with accommodations upon request.
· Occasionally: Must be able to workdays, nights, holidays and weekends.
· Frequently: Travel among different California locations. Incumbents must have a valid driver’s license. 
EDUCATION AND EXPERIENCE
● 3-5 years of experience in retail operations management, preferably within the cannabis industry.
● Strong understanding of California cannabis laws and regulations.
● Proven leadership skills with the ability to manage and motivate a diverse team.
● Excellent organizational and time-management skills.
● Must be at least 21 years of age

Retail Operations Support Manager

<h3>Job Description</h3>
Job DescriptionJob Title: Retail Operations Buyer – Convenience Stores (C-Stores)
Location: Hybrid Role (Headquarters in Greenfield, MA)
Company Overview: Sandri Energy, LLC is a family-owned and operated company based in Greenfield, MA, with a proud history spanning over 90 years. We are a leading provider of energy solutions and convenience retail services across the Northeast. At Sandri, we are committed to innovation, quality, and delivering exceptional service to our customers. As we continue to grow, we are seeking passionate and dedicated team members to help shape the future of our company.
Position Summary: We are seeking a detail-oriented and strategic Retail Operations Buyer to oversee and manage product procurement for our convenience store network in Massachusetts, Vermont and New Hampshire. This hybrid role offers a unique opportunity to work collaboratively at our headquarters in Greenfield, MA, while enjoying flexibility to work remotely. The Retail Operations Buyer will play a critical role in ensuring our stores are stocked with high-quality, in-demand products while optimizing costs and maintaining strong vendor relationships.
Key Responsibilities:
<ul>
<li>
Develop and implement purchasing strategies to meet the inventory needs of Sandri’s convenience store locations.
</li>
<li>
Analyze market trends, sales data, and customer preferences to determine product selection and pricing strategies.
</li>
<li>
Negotiate contracts and maintain strong relationships with suppliers and vendors.
</li>
<li>
Monitor and manage inventory levels to prevent overstocking or shortages.
</li>
<li>
Collaborate with the merchandising team to create promotions and support new product launches.
</li>
<li>
Track and report on key performance indicators, including cost savings, turnover rates, and supplier performance.
</li>
<li>
Create and manage purchase orders, ensuring accuracy and alignment with budget goals.
</li>
<li>
Build Planograms for NA &amp; Beer Coolers, Inline Store Merchandise Categories and Wine. 
</li>
<li>
Monitor vendor performance to ensure compliance with quality standards and delivery timelines.
</li>
<li>
Research and stay updated on industry trends to identify innovative or cost-effective products.
</li>
<li>
Seeking out new suppliers and building relationships
</li>
<li>
Reviewing and evaluating the current offerings available from suppliers
</li>
<li>
Determining which goods to purchase and in what quantities
</li>
<li>
Negotiating purchase terms with suppliers
</li>
<li>
Advising marketing and merchandising departments on the best ways to display and promote items
</li>
<li>
Ensure all procurement activities comply with company policies and relevant regulations.
</li>
</ul>
Qualifications:
<ul>
<li>
Proven experience as a Buyer, Purchasing Manager, or similar role in retail or convenience store operations.
</li>
<li>
Strong track record of negotiating vendor contracts, managing supplier relationships, and delivering cost-saving results.
</li>
<li>
In-depth knowledge of inventory management practices, market trends, and retail pricing strategies.
</li>
<li>
Excellent communication, negotiation, and relationship-building skills.
</li>
<li>
Highly proficient with inventory management systems, procurement software, and data analysis tools.
</li>
<li>
Exceptional organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
</li>
<li>
Demonstrated ability to meet deadlines and achieve targets consistently.
</li>
<li>
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is a plus but not required. Equivalent experience will be considered.
</li>
</ul>
Why Join Sandri Energy, LLC?
<ul>
<li>
Competitive salary and benefits package, including healthcare, retirement plans, and more.
</li>
<li>
Opportunities for professional growth and development in a supportive team environment.
</li>
<li>
Hybrid work environment offering flexibility and work-life balance.
</li>
<li>
Be part of a respected family-owned company with a history of excellence and a bright future.
</li>
</ul>
 
 
 
Compensation details: 70000-85000 Yearly Salary
 
PI5a9215571d1e-25405-36528670

Buyer Retail Operations

<h3>Job Description</h3>
Job DescriptionSalary: 
About Us: Rocky Patel Premium Cigars is a leading name in the cigar industry, known for our commitment to quality, innovation, and the luxury lifestyle our brand represents. With five exclusive cigar bar and lounge locations across the United States, we offer a unique blend of upscale ambiance, premium products, and exceptional customer experiences. We are seeking a talented Marketing Manager to lead all marketing efforts related to our retail operations.
Position Overview: The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies to support and grow our five cigar lounges and retail locations. Based out of our corporate headquarters in Naples, FL, this role will lead all retail marketing initiatives and collaborate with cross-functional teams to ensure brand consistency and maximum customer engagement.
Key Responsibilities:
<ul>
<li>Develop and manage integrated marketing campaigns to drive foot traffic, sales, and brand awareness for each cigar lounge.</li>
<li>Lead local and national promotional efforts, including events, social media, email marketing, and in-store activations.</li>
<li>Collaborate with lounge managers to understand local market dynamics and customer preferences.</li>
<li>Oversee content creation for digital and print materialsads, signage, newsletters, and web updates.</li>
<li>Manage social media accounts and digital presence for all lounge locations, including paid and organic strategies.</li>
<li>Analyze campaign performance and customer data to inform marketing strategy and improve ROI.</li>
<li>Coordinate with design and video teams to maintain brand alignment across all touchpoints.</li>
<li>Manage marketing budgets and vendor relationships for retail-related initiatives.</li>
</ul>
Requirements:
<ul>
<li>Bachelors degree in Marketing, Communications, or a related field.</li>
<li>5+ years of marketing experience, preferably in hospitality, luxury lifestyle, or retail.</li>
<li>Proven track record of creating and executing successful marketing campaigns.</li>
<li>Strong leadership, communication, and project management skills.</li>
<li>Proficiency in digital marketing tools and platforms (e.g., Meta, Mailchimp, Google Ads, Canva/Adobe Suite).</li>
<li>Ability to travel occasionally to visit lounge locations across the U.S.</li>
<li>A passion for cigars or luxury hospitality is a strong plus.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits</li>
<li>Creative and collaborative work environment</li>
<li>Opportunity to lead marketing for a nationally recognized brand</li>
</ul>

15,145 Retail Operations Manager Jobs