About our Studio
MakeLab brings 3D printers, laser cutters, robot arms, t-shirt printers and all sorts of creative tools to events, showing people how to be creative in new ways. We’ve produced over 1000 experiences around the world, partnering with agencies and brands like Samsung, Microsoft, Adidas, Adobe, Autodesk, and eBay.&nbsp;
We’re opening a retail store location at STACKT Market in Toronto, where we’ll prototype new event experiences by inviting the public to explore, create, and play. The store will feature a few curated rotating monthly experiences, as well as offer a wide range of online offerings via Etsy, Shopify, and more. 
Job Description
You’ll be responsible for our retail operations, including our brick-and-mortar location at <a href="http://stacktmarket.com/" target="_blank">STACKT Market</a>, and across our online channels (Etsy, Shopify, private orders, etc). This is a managerial, strategic, and customer-facing role. It will require an entrepreneurial mindset, and will draw upon experience in service, design, and logistics. With the support of our close-knit team, you’ll: 
<ol>
<li> Manage the day-to-day operations of our physical and online store. Our store hours are noon-8pm Tuesday through Sunday. While you won’t be expected to work all of it, you will most of it.</li>
<li> Plan out the products, services, and experiences we’ll offer to our retail customers, in collaboration with our creative director.</li>
<li> Serve our customers personally. Most of the time, you will be the only staffperson in the store.</li>
<li> Host workshops and run STACKT event partnerships. We’re STACKT’s in-house experiential vendors.&nbsp;</li>
<li> Attract, hire, and coordinate staff as required to support busier days or projects.</li>
<li> Setup and manage all infrastructure, digital and physical, to serve all our clients. This will include managing our online presence and shipping logistics.</li>
<li> Handle production and shipping of bulk orders as required.</li>
<li> Create our own products for grab-and-go walk-in customers, purchase third-party products to carry in the store, and manage inventory.</li>
<li> Support our marketing efforts with content creation from the store.</li>
</ol>
Requirements
General Requirements 
<ol>
<li> Retail or hospitality experience. We’ll want to see experience serving folks, whether it be in a restaurant or retail environment. Ideally you have experience as a manager in one of these areas.</li>
<li> Design experience. You’ll need to demonstrate that you have solid graphic design experience, and familiarity with Adobe Illustrator and Photoshop. We’ll want to see a portfolio of artwork or side projects.</li>
<li> Experience running an online store. Whether your side-hustle or main thing, we’ll want to see someone who has experience selling online. This may be a small Etsy store or other ways you’ve commercialized.</li>
<li> Social media savvy. You’ll need to show us that you can use social media skillfully.</li>
<li>Driver's License.</li>
<li>Passport and ability to travel for work, including to the USA.</li>
</ol>
We also have a set of values we expect our team to work by. These go on your contract, we train on these, we evaluate each other against this, and we frame critique through this lens: 
<ol>
<li> Be strategic and thoughtful. We’re organized and efficient. Our strategies can withstand questioning by each other. We can demonstrate a logic-flow behind our decisions and how they’re in service of our goals.</li>
<li> Add energy. We’re positive and playful. We raise up those around us. We speak up positively in tough situations.</li>
<li> Listen. We seek to understand before making ourselves understood. We are empathetic and respectful. We invite feedback from each other.</li>
<li> Don’t tolerate problems. We act with a sense of urgency. We take ownership and are accountable. We build long-term solutions to permanently solve problems. We are proactive.</li>
<li> Respect design. We understand the value of design and presentation. We’re plugged into aesthetic trends and standards in marketing and beyond. Our shit looks nice.</li>
</ol>
Benefits
<ul>
<li>Cell phone plan covered</li>
<li>Group health benefits begin at the 3-month mark</li>
</ul>

Retail Operations Manager

<h3>Job Description</h3>
Job DescriptionAbout Us:
Born in the vibrant festival scene, Quay merges music and fashion to create trend-forward designer eyewear for any moment or mood. Known for bold and playful designs, Quay inspires you to be your truest, most authentic self—and look good while doing it.
Responsibilities:
The Retail Operations Manager supports the Director of Retail Operations by developing and optimizing foundational programs, tools, and processes to drive productivity, operational excellence, and scalability. This role manages key retail programs and lead the implementation and project management of new or evolving business initiatives that enable the Retail Channel to achieve company objectives and support channel success. You will be a key advocate for the Retail team, influencing and partnering with cross-functional HQ teams to ensure the channel is equipped to meet and exceed business expectations, demonstrating a growth mindset, and championing change within a scaling business. 
<ul>
<li>
Retail Communications Program (approximately 40%)
<ul>
<li>Own and manage all retail communications and workflows, ensuring timely and effective delivery of information and tools to stores to meet business objectives.</li>
<li>Produce clear, concise written communications, enabling confident and effective execution by store teams. Topics include: new or updates to process/programs, product launches, promotional activity, and critical retail updates. </li>
<li>Maintain the store intranet and calendar as a reliable, engaging and interactive source of truth for the retail team.</li>
<li>Develop and execute impactful incentive programs and contests, influencing performance by aligning with KPIs—partnering with Field Leadership to ensure targets are impactful and achievable. </li>
</ul>
Business Process (approximately 40%)
<ul>
<li>Partner with the Director of Operations to develop and manage the implementation of new programs, processes, technology, and new store openings, ensuring effective workflows and achievement of business objectives through structured plans and cross-functional accountability.</li>
<li>Leverage retail team insights (qualitative and quantitative) to measure operational success, synthesize learnings, and develop actionable cross-functional recommendations for implementing solutions.</li>
<li>Create and update policy and standard operating procedures (SOPs) to ensure compliance and process scalability across store fleet. </li>
<li>Enforces store policy, operations, and service standards, ensuring consistency across the retail channel.</li>
<li>Own and implement organizational standards to ensure operational excellence within the store’s 4 walls (i.e., stockroom, back office, cash wrap, file management, etc.).</li>
<li>Oversee account management of retail channel customer service platforms (e.g. Yelp, Google) to maintain accurate store information and ensure Retail Leadership accountability for service level commitments. </li>
<li>Oversee the repair &amp; maintenance and retail supplies programs, including vendor management, timely repair or procurement execution, and replenishment of store supplies. </li>
<li>Timely support to stores as issues arise, fostering strong cross-functional partnerships to support and influence solutions.</li>
</ul>
Training Curriculum (approximately 20%)
<ul>
<li>In partnership with the Retail Operations Director, define and develop comprehensive training curriculum for all Retail programs (e.g. Onboarding, Selling, Technical, Coaching, Peak and Holiday Guides), including ongoing assessment of future training, developmental needs, and gaps in training content. </li>
<li>Develop and deliver engaging training programs in collaboration with Product, Brand, People Team, and Field Leadership to enhance brand expression in stores, support talent development, and enable stores to exceed targets.</li>
<li>Design effective training content and materials, across various formats (technical, microlearning, pilots) to meet diverse instructional and informational needs. </li>
<li>Evaluate success and adoption of process/programs using performance data, identify areas for improvement, and implement solutions.</li>
</ul>
</li>
</ul>
Requirements:
<ul>
<li>
5+ years of experience within Retail Operations or Retail Management (Retail team leadership a plus)
</li>
<li>
Ability to adapt, multi-task and navigate all levels of priority in a fast-changing, retail environment.
</li>
<li>
Ability to lead complex, cross-functional projects with autonomy, leveraging resources and with minimal guidance after initial alignment to kick-off your work
</li>
<li>
Effective communication skills, both written and verbal, to effectively correspond with necessary audiences and cross functional teams.
</li>
<li>
Excellent project management skills, including planning, influence, execution, and follow-up.
</li>
<li>
Ability to analyze data to address opportunities and impact solutions.
</li>
<li>
Proficient in Microsoft platforms (MS Word, PowerPoint, Excel, Outlook, and PowerBI preferred).
</li>
</ul>
Bonus Points:
<ul>
<li>High School graduate or equivalent; college degree preferred</li>
<li>Experience in the optical or eyewear industry a plus.</li>
<li>Understanding of various retail programs, technologies and KPIs; Experience with workforce management software, Microsoft Sharepoint and Shopify a plus. </li>
</ul>
Perks:
<ul>
<ul>
<li>Hybrid role: In SF Office Tue, Wed, Thur.</li>
<li>Bonus Eligible</li>
<li>Base compensation will be commensurate with experience, skills/knowledge set, and internal equity. Factors may include, as applicable, years of relevant experience; certifications or other professional licenses held; and other legitimate, non-discriminatory business factors specific to the position.</li>
<li>401(k)</li>
<li>Product Discounts</li>
</ul>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 
GlassesUSA.com is a pioneering online eyewear retailer, committed to delivering quality products to millions of satisfied customers. With our innovative technology and data-driven strategies, we are at the forefront of eCommerce.
 
Role Overview
 The Retail Operations Manager will oversee and drive operational excellence across our three eyewear stores, positioning the company for successful nationwide expansion. This role will ensure seamless daily operations, exceptional customer experiences, and consistent achievement of financial and operational goals. The Retail Operations Manager will be the key liaison between store teams and senior leadership, balancing strategic planning with hands-on execution.
 
Key Responsibilities
 
<ul>
<li>Develop, implement, and maintain standardized operational procedures and policies across stores to ensure consistency and efficiency.</li>
</ul>
<ul>
<li>Oversee inventory management, including prescription glasses, sunglasses, and accessories, to optimize stock levels and minimize shrinkage.</li>
<li>Monitor and analyze key performance and sales metrics (KPIs) to identify opportunities for improvement and implement action plans.</li>
<li>Provide store managers leadership, coaching, and support to empower high-performing teams.</li>
<li>Partner with HR to recruit, assist train, and retain top talent aligned with our customer-centric culture.</li>
<li>Conduct regular store visits to ensure team adherence to company standards and deliver actionable feedback.</li>
<li>Experience in retail marketing, visual merchandising or similar experience.</li>
<li>Ensure stores deliver outstanding service, aligning with brand values and customer expectations.</li>
<li>Manage customer feedback channels, resolving escalated concerns promptly and effectively.</li>
</ul>
 
Qualifications
 
<ul>
<li>Experience: Minimum of 2-4 years in retail operations management, preferably in the eyewear, optical, or healthcare industries.</li>
<li>Leadership: Proven ability to lead multi-site teams and drive results in a customer-focused environment.</li>
<li>Travel: Willingness to travel frequently, with flexibility for extended trips as new locations are launched.</li>
</ul>
 
Skills
 
<ul>
<li>Strong organizational and project management skills.</li>
<li>Data-driven decision-making and analytical insight.</li>
<li>Excellent interpersonal and communication abilities.</li>
<li>Proficiency in retail management software and tools.</li>
</ul>
 
Location: Based in Boston, with frequent travel across store locations and future national sites.
Reports to: VP of Customer Experience and Retail.
 
 remote work

<h3>Job Description</h3>
Job Description
SUMMARY
Tokyo Anime Center is committed to bringing Japanese Pop Culture to the US. We pride ourselves on creating an engaging atmosphere where our guests can enjoy Gashapon machines and Anime photo experiences as well as learn about the latest Japanese Anime. We are seeking an experienced Retail Operations Manager to oversee and supervise retail staff and operations across multiple locations in the US. This role ensures consistency in retail practices, a positive customer experience, and strong sales performance. The Retail Operations Manager will develop and implement budgets, monitor sales trends, analyze business performance, and coordinate with marketing to drive store growth. Additionally, they will manage inventory levels, set pricing strategies, and identify opportunities for business expansion. The ideal candidate will have strong leadership skills, experience in retail operations, and the ability to drive efficiency, profitability, and compliance with company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
<ul>
<li>Oversee and supervise retail staff across all store locations to ensure consistent practices and a positive customer experience. </li>
<li>Monitor retail operations to maintain high service standards, optimize sales, and improve overall customer satisfaction</li>
<li>Develop and implement budgets, sales strategies, and operational plans to drive business growth and profitability. </li>
<li>Establish merchandising policies to enhance product presentation and maximize sales. </li>
<li>Analyze sales trends, customer behavior, and market conditions to identify opportunities for improvement and expansion</li>
<li>Work closely with store managers and department heads to align business strategies across all retail locations. </li>
<li>Monitor inventory levels and coordinate stock replenishment to prevent shortages or overstocking. </li>
<li>Collaborate with the marketing team to develop and implement promotional campaigns that drive store traffic and sales. </li>
<li>Set and regulate product pricing based on market analysis, demand trends, and business objectives. </li>
<li>Evaluate financial and operational performance to assess store profitability and identify areas for enhancement. </li>
<li>Identify and assess potential locations for business expansion, ensuring alignment with company growth strategies. </li>
<li>Negotiate lease agreements and rental terms to secure favorable conditions for new and existing retail spaces. </li>
<li>Develop and execute project plans for the successful and timely opening of new store locations. </li>
<li>Participate in store openings, corporate events, and industry-related activities to strengthen brand presence. </li>
<li>Ensure compliance with company policies, industry regulations, and best retail practices.</li>
<li>Other duties and projects as assigned</li>
</ul>
SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work; evaluating and managing performance; addressing complaints and resolving problems.
QUALIFICATIONS 
<ul>
<li>Passion for Japanese Culture and Anime in particular</li>
<li>Strong interpersonal skills including working with internal and external stakeholders</li>
<li>Proficient in Microsoft Office applications; familiarity with other relevant tools is a plus.</li>
<li>Systematic, organized, and capable of working independently.</li>
<li>Good knowledge of laws, rules, and regulations related to the retail industry.</li>
<li>Must be willing to travel as required (approx. 25%)</li>
<li>Excellent communication skills in English; proficiency in Japanese is an added advantage</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>3–5 years of experience in retail management, with key exposure to store operations, leasing, strategic expansion, and store development (e.g., new builds, renovations).</li>
<li>Bachelor’s degree in business management, business administration, business studies, or in a similar field. Will consider comparable work history in lieu of a degree </li>
</ul>
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Walking/Standing for up to 100% of the time</li>
<li>Lifting up to 50 lbs as needed</li>
<li>Bending, stooping, kneeling, pushing, and pulling</li>
</ul>
SAFETY REQUIREMENTS
Responsible for following all DNP Imagingcomm America Corporation’s safety requirements and maintaining clean and safe workspace.

<h3>Job Description</h3>
Job Description 
The Operations Support Manager is responsible for overseeing the day-to-day operations of multiple retail dispensaries across California. The Operations Support Manager is pivotal in ensuring all locations maintain high operations standards, adhere to company policies and procedures, and customer are delivered exceptional experiences. The Operations Support Manager will staff management, training, back-of-house operations, merchandising, audits, and the implementation of policies and procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Oversees and supports the recruitment, onboarding, and ongoing training of assigned retail staff.
· Develops and implements training programs to ensure employees are knowledgeable about products, customer service, and compliance regulations.
· Conducts regular store audits for performance deficiencies, initiates disciplinary action for policy and procedural issues of staff, and conducts performance evaluations.
· Ensures efficient back-of-house operations, including inventory management, stock replenishment, and store maintenance.
· Develops and enforces procedures for inventory control to minimize loss and ensure accuracy.
· Coordinates with vendors and suppliers to ensure timely and accurate deliveries.
· Ensures all dispensaries comply with local, state, and federal regulations, including cannabis industry-specific laws and regulations.
· Conducts regular audits to ensure compliance with company policies and procedures.
· Oversees the planning and execution of in-store merchandising strategies to enhance the customer experience and drive sales.
· Ensures all locations maintain a consistent and appealing visual presentation that aligns with brand standards.
· Monitors and analyzes sales data to make informed decisions about product placement and promotional strategies.
· Conducts regular audits of store operations, including cash handling, inventory, and security procedures.
· Identifies areas for improvement and implements corrective actions as needed.
· Maintains accurate records of audits and follow-up actions.
· Executes Ad Hoc Projects as assigned by direct supervisor.
CORE COMPETENCIES
· At least 2 years of inventory management and/or store manager experience, with knowledge of cannabis and cannabis products.
· Knowledge Cannabis POS Systems such as Dutchie.
· Advanced knowledge of METRC system.
· Strong working knowledge of Microsoft excel.
· Must be comfortable learning new skills.
· Must have a hands-on, proactive management style.
· Strong understanding of local and state cannabis laws, as well as BCC regulations.
· Must be highly adaptable and comfortable with an environment that can change rapidly.
· Effective communication and presentation skills.
· Strong organizational skills and ability to manage numerous priorities effectively.
· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. 
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
· Constantly: Walking, sitting at a desk, grasping/gripping, bending/stooping/squatting, finger dexterity, computer input, coordination of hand and eye. 
· Frequently: Face contact with customers and staff 
· Occasionally: Reaching above shoulder height, lifting 20-30 lbs., ability to do push/pull motions, with accommodations upon request.
· Occasionally: Must be able to workdays, nights, holidays and weekends.
· Frequently: Travel among different California locations. Incumbents must have a valid driver’s license. 
EDUCATION AND EXPERIENCE
● 3-5 years of experience in retail operations management, preferably within the cannabis industry.
● Strong understanding of California cannabis laws and regulations.
● Proven leadership skills with the ability to manage and motivate a diverse team.
● Excellent organizational and time-management skills.
● Must be at least 21 years of age

Retail Operations Support Manager

At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.
Requirements
<h3>Education &amp; Experience</h3>
<ul>
<li> Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus.</li>
<li> Experience: 3-6+ years of experience in retail operations in a supervisory or management role.</li>
</ul>
<ul>
<li>Skills &amp; Competencies</li>
<ul>
<li>Strong leadership and team management skills, with the ability to motivate and develop staff.</li>
<li>Proficient in inventory management, visual merchandising, and retail sales strategies.</li>
<li>Excellent customer service and communication skills.</li>
<li>Strong organizational and time-management abilities, with a focus on detail.</li>
<li>Proficient in using point-of-sale (POS) systems and cash handling procedures.</li>
<li>Proficiency in data analysis and sales reporting.</li>
<li>Strong vendor management and negotiation skills.</li>
<li>Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement.</li>
<li>Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans.</li>
<li> Languages: Fluent in English.</li>
</ul>
</ul>
<ul>
<li>Core Competencies</li>
<ul>
<li> Self-Actualization &amp; Fulfillment: Advanced</li>
<li> Team Synergy &amp; Development: Advanced</li>
<li> Entrepreneurial Mindset &amp; Drive: Advanced</li>
<li> Business Acumen &amp; Diligence: Advanced</li>
</ul>
</ul>
<ul>
<li>Collective Responsibilities</li>
<ul>
<li>Comply with Six Flags Qiddiya’s code of conduct and ethics.</li>
<li>Promote Six Flags Qiddiya’s vision, mission, and values.</li>
<li>Contribute to Six Flags Qiddiya’s culture and uphold company rules and regulations.</li>
<li>Perform tasks as directed to support organizational goals.</li>
<li>Share expertise with the team and encourage their professional growth.</li>
</ul>
</ul>
<ul>
<li>Job-Specific Responsibilities</li>
<ul>
<li>Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.</li>
<li>Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.</li>
<li>Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.</li>
<li>Implement and maintain visual merchandising standards aligned with company branding.</li>
<li>Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.</li>
<li>Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.</li>
<li>Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.</li>
<li>Support the development of sales strategies to drive revenue and achieve department goals.</li>
<li>Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.</li>
<li>Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.</li>
<li>Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.</li>
<li>Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.</li>
<li>Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.</li>
<li>Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.</li>
<li>Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.</li>
<li>Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.</li>
<li>Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.</li>
</ul>
</ul>

Assistant Manager - Retail Operations

<h3>Job Description</h3>
Job DescriptionSalary: $23-$25/hour + Quarterly Incentive 
ABOUT US
K&amp;L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We are a growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our loyal customers. If you are seeking an exciting career and an all-access pass to the business and culture of wine and spirits, K&amp;L Wine Merchants is the perfect match!
 
WHAT WE'RE LOOKING FOR
We are seeking a Retail Operations Associate who is a proven team player with a can-do attitude. This is a physically active role, where you will be responsible for fulfilling web orders, receiving inventory, maintaining organization of our warehouse, and supporting our local delivery and in-store pickup programs. If you are positive, hardworking, and looking for an opportunity to join a great company we want to hear from you!
 
BENEFITS
<ul>
<li>Medical/Dental/Vision insurance - K&amp;L pays 100% of individual premium</li>
<li>401k plan, with company contribution </li>
<li>3 weeks of paid time off per year time off accrual increases at 5 years of service</li>
<li>8 paid holidays</li>
<li>Generous product discount </li>
<li>Opportunities to advance in the wine and spirits industry</li>
</ul>
 
PRINCIPAL RESPONSIBILITIES
<ul>
<li>Check-in and stow product deliveries and transfers</li>
<li>Consolidate, organize, and maintain paid customer orders in the Will-Call area </li>
<li>Fulfill web orders and transfers from in-stock inventory</li>
<li>Process credit cards for completed orders</li>
<li>Maintain, update, and follow up on problem orders (missing items, credit card declines, etc.)</li>
<li>Operate as a back-up driver for the local delivery program, must have a clean DMV record </li>
<li>Provide high-level customer experience for all in-store and curbside pickup orders</li>
<li>Contribute towards warehouse maintenance (sweeping, cardboard breakdown, etc.)</li>
<li>Work in conjunction with retail operations manager to ensure a safe and organized facility</li>
</ul>
REQUIREMENTS
<ul>
<li>Positive attitude and willingness to learn</li>
<li>Detail oriented and organized</li>
<li>Schedule = Thursday - Monday, 10:15am-7:15pm</li>
<li>Must have a clean driving record</li>
<li>Must be able to lift and carry up to 50 lbs.</li>
<li>Must be able to stand and walk up to 8 hours each day</li>
<li>Ability to bend stoop, twist, and kneel frequently</li>
<li>Ability to load, unload, and operate a hand truck safely</li>
<li>Previous experience with Office 365, shipping software, warehouse technology, and handheld devices preferred</li>
</ul>
Join us at K&amp;L Wine Merchants and be a part of a unique journey in the world of wine and spirits, where your expertise and passion will help shape the future of our company and the experiences of our loyal customers.
K&amp;L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.

Retail Operations Associate

<h3>Job Description</h3>
Job Description
SENIOR RETAIL OPERATIONS MANAGER Join the Fun. Create the Fun. IMAGINE&nbsp;new experiences CREATE&nbsp;authentic memories INSPIRE&nbsp;guests to connect At&nbsp;Elements Imaging, we capture unforgettable moments for guests visiting some of the most iconic attractions across the country. Our mission is to provide exceptional and authentic guest experiences through high-quality photo interactions and personalized service. Imagine working in the heart of&nbsp;New Orleans&nbsp;at the New Orleans Steamboat Company, where you’ll meet people from around the world while leading a passionate team to create and share lasting memories. We are seeking an&nbsp;energetic and experienced Senior Retail Operations Manager&nbsp;to lead our dynamic Imaging Experience Team at New Orleans Steamboat Company, while also&nbsp;providing oversight, support, and performance monitoring for nearby operations within the region.
You are a great fit if you:
<ul>
<li>Thrive in leadership roles and enjoy supporting multiple teams</li>
<li>Are guest-focused and performance-driven</li>
<li>Can think fast, act decisively, and inspire others</li>
<li>Enjoy working outdoors in a lively, high-volume environment</li>
<li>Are confident in balancing hands-on work with big-picture oversight</li>
</ul>
Key Responsibilities: Primary Site Leadership – New Orleans Steamboat Company
<ul>
<li>Lead all daily operations, team management, and guest service at the New Orleans Steamboat Company location</li>
<li>Manage all aspects of operating a photo retail business, including guest service, operations, hiring, training, coaching, scheduling, data &amp; reporting, client relations, and business administration</li>
<li>Motivate and support the team to meet KPIs, revenue goals, and service standards</li>
<li>Serve as the local point of contact with our host client to ensure smooth coordination and alignment</li>
<li>Ensure a consistently high-quality guest experience and strong visual brand representation</li>
<li>Complete and analyze daily and monthly reports to interpret data, identify trends, and drive performance improvements.</li>
<li>Understand the basic functions of the capture/production/retail positions and be able to perform the functions as required (training will be provided on each)</li>
<li>Must be able to speak clearly and effectively and establish clear lines and methods of communication throughout the organization</li>
<li>Responsible for payroll, scheduling, and all business administration to run the business</li>
<li>Provide an amazing experience for guests visiting New Orleans and be the best representation of our client’s brand</li>
</ul>
Area-Wide Oversight &amp; Support:
<ul>
<li>Provide operational guidance and leadership to nearby satellite locations in the New Orleans region</li>
<li>Support site leads with training, performance management, troubleshooting, and staffing as needed</li>
<li>Monitor and analyze area performance metrics and take action to support underperforming sites</li>
<li>Ensure operational consistency and adherence to company standards across all locations in your area</li>
<li>Collaborate with senior leadership on broader goals, reporting, and future planning</li>
</ul>
Essential Qualifications:
<ul>
<li>2+ years of experience in retail, attractions, or guest service management (multi-site or area experience preferred)</li>
<li>Strong leadership, interpersonal, and communication skills</li>
<li>Experience with scheduling, training, coaching, and performance management</li>
<li>Excellent problem-solving and organizational abilities</li>
<li>Comfort with analyzing reports and using data to drive improvement</li>
<li>Enthusiastic, self-motivated, and committed to delivering results</li>
<li>High school diploma or GED required; college-level coursework is a plus</li>
</ul>
Additional Details:
<ul>
<li>Requires flexibility to work evenings, weekends, and holidays</li>
<li>Must be authorized to work in the U.S.</li>
<li>Travel between sites may be required </li>
<li>Background check required</li>
</ul>
Benefits &amp; Perks:
<ul>
<li>Compensation includes base pay plus performance incentives</li>
<li>Ongoing leadership development and growth opportunities</li>
<li>Paid training in photography and guest engagement</li>
<li>A dynamic, outdoor work environment with a tight-knit team</li>
</ul>
Get ready for your next adventure! An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. &nbsp;Job Type - Full Time
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Senior Retail Operations Manager

<h3>Job Description</h3>
Overview
The Inventory Control Manager is responsible for all operational functions of the Retail Store and may be required to act as Manager on Duty in the absence of the Store Manager and Assistant Manager. This individual will adhere to the operational policies and procedures set forth to support the achievement of sales and profitability plans.
 
The David Yurman Glendale Inventory Control Manager will be accountable for the following key deliverables:
 
Responsibilities

Operations:
<ul>
<li>Responsible for managing and reconciling inventory counts and communicating any discrepancies.</li>
<li>Take necessary actions to control expense cost and ensure effective and efficient operation in store.</li>
<li>Perform inventory maintenance including inventory movement, audits, shipping/receiving, RTV’s and transfers.</li>
<li>Effectively utilize POS system and inventory management functions to ensure maximum efficiencies in store.</li>
<li>Partner with store management in communicating and implementing any new policies, and procedures.</li>
<li>Assists in ensuring compliance with all security/loss prevention policies and procedures.</li>
<li>Responsible for the management of repairs and ensuring timely client follow-up.</li>
<li>Oversees the plan development and execution of price changes.</li>
<li>When covering as an acting manager, would be responsible for the opening and closing of the store, as required.</li>
<li>Responsible for management, training, and development of sales support team.</li>
<li>Responsible for troubleshooting IT issues with corporate partners.</li>
</ul>

 
 Sales and Service:
<ul>
<li>Participate in the development and execution of strategic initiatives to achieve sales and profitability plans.</li>
<li>Demonstrates an active role on the sales floor when needed.</li>
<li>Ensure support staff demonstrate the skills necessary to provide a positive and rewarding client experience in all customer interactions.</li>
</ul>
 
Qualifications
<ul>
<li>Minimum 1-3 years in an operational role within a customer service environment, prior management, luxury retail experience preferred.</li>
<li>Strong written and verbal communication skills with an emphasis on motivating talent to achieve goals.</li>
<li>Exceptional attention to detail and project management skills.</li>
<li>Ability to manage multiple tasks, adapt, and prioritize in a fast-paced environment.</li>
<li>Computer skills: Proficient in Microsoft Excel and Outlook.</li>
</ul>
 
The expected base pay for this role is $29-$33/hour (non-exempt).

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