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Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

The Wilkinson Public Library (San Miguel County Public Library District #1) is located in spectacular southwestern Colorado, known for its stunning scenic beauty and a rich, colorful history. The Library District comprises the east end of San Miguel County. From the dramatic San Juan Mountains and Telluride’s world-class skiing in the east to the mesas, farms, and high-desert ranches to the west, San Miguel County (pop. 8,082, 1289 sq. mi.) is geographically and socioeconomically diverse, a state and national treasure. A five-member board of trustees, each appointed by the San Miguel County Commissioners oversees the library district.
Currently, the District has a strong financial position. The 2025 budget anticipates $4.48M in general fund expenditures, supporting 23.35 FTE, and capital expenditures of $1.76M. Projected yearend (2025) fund balances are GF $1.2M and Capital $1.8M. The Colorado State Library ranks the WPL first in the state for per capita library visits and circulation, and third in the state for per capita program attendance.
This career opportunity is available with the scheduled retirement (late-March, 2025) of the library director, who has served as director for nearly 11 years. The library director reports to the board of trustees and oversees a management team, comprised of the managers of the library’s four key divisions: business office, operations, youth services, and public services.
A four-year degree in a relevant field of study; at least five years of progressively responsible experience in library administration; knowledge of library best practices, trends, issues, and industry software and databases; or any equivalent combination of education and experience are all required. A master’s degree in library science or library information science from an ALA- accredited school or program, or in a related field is also required. Desired qualifications include advanced training in management, public or business administration, and human resources, and the ability to speak Spanish. All applicants should be aware of the high cost of living in the area and remote location and are encouraged to complete their due diligence prior to submitting an application. Please see <a href="https://telluridelibrary.org/employment/" target="_blank">https://telluridelibrary.org/employment/</a> for the full job description.
The hiring range for this position is $117,709 to $147,136 DOQE. In addition, the following benefits are provided: medical, dental, and vision insurances (cafeteria plan); group life, AD&amp;D and group long-term disability insurances; and a health reimbursement account (HRA) and health care and dependent care FSAs. Retirement benefits are through the well-regarded Colorado Public Employees’ Retirement Association (PERA) in lieu of social security, with an optional PERAPlus 401(k) available. This position enjoys paid vacation, sick leave, personal days, and holiday pay, as well as paid family and medical leave, and bereavement leave. Additional benefits include support for professional development, EAP, and tuition and wellness reimbursements. Relocation assistance and contributions toward housing may be subject to negotiation, as needed.
Filing Deadline: February 9, 2025
Contact: Andrew (Drew) Gorgey at (970) 987-1238 (direct)
Full information: <a href="https://columbialtd.com/recruitments" target="_blank">https://columbialtd.com/recruitments</a> 
Cover letter and resume only to: <a href="mailto:apply@columbialtd.com" target="_blank">apply@columbialtd.com</a>

Library Director | Wilkinson Public Library

Civil Rights Investigator and Complaint Resolution Officer

National Center for Youth Law  &nbsp;
The National Center for Youth Law (NCYL) amplifies youth power,dismantles racism and other structural inequities, and builds justpolicies, practices, and culture in support of young people. Ourefforts advance justice through research, community collaboration,impact litigation, and policy advocacy that fundamentallytransforms our nation’s approach to education, health, immigration,foster care, and youth justice. Our vision is a world in whichevery young person thrives and has a full and fair opportunity toachieve the future they envision for themselves.  &nbsp;
Development Team &nbsp;
The Development Team’s mission is to ensure that NCYL has thefinancial resources needed to pursue its mission and vision, and touphold NCYL’s inclusive, youth-centered, strengths-based, andequity-focused values in all fundraising efforts and activities.NCYL’s Development Team is raising $20M+ annually from foundations,government agencies, corporations, law firms, and individuals. Weinspire NCYL supporters and educate them about NCYL’s values,impact, and work and build community and nurture strongrelationships among NCYL board members, staff, alumni, andsupporters through fundraising efforts. &nbsp;&nbsp;
Position&nbsp;
This is an excellent opportunity for someone to leverage theirfundraising experience and abilities to improve the lives ofchildren, including immigrants, LGBTQIA youth, those in the childwelfare or justice systems, children and their families who areexperiencing homelessness, and much more. This position will reportto the Senior Philanthropy Director.&nbsp;
Essential Functions&nbsp;
<ul>
<li>Oversee NCYL’sfundraising efforts, including individual donors, major donors, lawfirm giving and more.&nbsp;</li>
</ul>
<ul>
<li>Ensure that individualdonors are inspired by NCYL’s mission and vision and are activelyengaged in funding the advancement of our goals.&nbsp;</li>
</ul>
<ul>
<li>Build strongrelationships with donors and major donors and support theExecutive Director, staff, and board in doing the same. Serve asthe primary contact for donors.&nbsp;</li>
</ul>
<ul>
<li>​​​Oversee all aspectsof individual giving, including annual fundraising campaigns,research, identification, cultivation, solicitation, andstewardship of prospective and current donors.&nbsp;</li>
</ul>
<ul>
<li>Work with the SeniorDirector of Philanthropy to develop and carry out a comprehensiveand actionable Major Gifts plan.&nbsp;</li>
</ul>
<ul>
<li>​​​Manage a portfolio ofindividual major donors, moving these donors to give increasinglylarger, multi-year gift commitments.&nbsp;</li>
</ul>
<ul>
<li>Leverage board membersto engage in fundraising.&nbsp;</li>
</ul>
<ul>
<li>Collaborate with theSenior Director of Communications on strategic messaging anddigital fundraising and to raise the organization'sprofile.&nbsp;</li>
</ul>
<ul>
<li>Supervise keydevelopment staff.&nbsp;</li>
</ul>
<ul>
<li>Develop a deepunderstanding of NCYL’s programmatic work to ensure accuraterepresentation of our work to donors and the public.&nbsp;</li>
</ul>
Qualifications&nbsp;
<ul>
<li>​​​Proven track recordof raising large six figure, multi-year commitments from newsources.&nbsp;</li>
</ul>
<ul>
<li>​​​3 years’ experiencesupervising development team members.&nbsp;</li>
</ul>
<ul>
<li>Experience building amajor donor program.&nbsp;</li>
</ul>
<ul>
<li>Strong leadershipexperience with the demonstrated ability to mentor and build theskills of staff.&nbsp;</li>
</ul>
<ul>
<li>Computer proficiency andan aptitude for learning new systems and software.&nbsp;</li>
</ul>
<ul>
<li>Familiarity withSalesforce or other CRMs and grant management tools.&nbsp;</li>
</ul>
<ul>
<li>Understanding of thefunding landscape and the ability to locate opportunities for theorganization.&nbsp;</li>
</ul>
<ul>
<li>Outstandingcommunication skills, both verbal and written.&nbsp;</li>
</ul>
<ul>
<li>Able to ​​occasionallywork weekends and evenings.&nbsp;</li>
</ul>
<ul>
<li>Able to travel toattend funder meetings and participate in quarterly team retreatsand occasional meetings with leadership at headquarters.&nbsp;</li>
</ul>
PhysicalRequirements &nbsp;
Prolonged periodssitting at a desk and working on a computer. This position mayrequire some travel.&nbsp;
Salary,Benefits, and Location &nbsp;
This is afull-time, exempt position with a competitive salary of $163,379.00annually. A geographic salary differential may be applied if thecandidate resides somewhere other than the Oakland, CA, LosAngeles, CA, New York City, or Washington, DC metro areas. Thismeans that the salary would be reduced if the candidate resides inan area where the cost of labor is less than that of the SanFrancisco Bay Area.&nbsp;
NCYL provides arobust benefits package including health, dental, vision, and lifeinsurances, generous vacation and sick benefits, paid family leave,flexible spending account, employer contribution to a retirementplan, paid sabbatical, and short-term and long-term disabilityinsurance.&nbsp;
There isa strong preference for candidates to reside in the Oakland, CA,Los Angeles, CA, New York City, or Washington, DC metroareas.&nbsp;
NCYL isregistered to do business in the following 13 locations: Arizona,California, Colorado, Hawaii, Illinois, Maryland, Massachusetts,Michigan, New York, Oregon, Virginia, Washington, DC, andWisconsin. If a candidate is hired but lives in a state where NCYLis not currently registered to do business, their start date mayneed to be delayed until registration can be completed in the newstate. This process may take as much as three months tocomplete.&nbsp;
It is anticipated but not guaranteed that NCYL’s remote workapproach will be in place through 2026. If this policy is revokedprior to 2026, staff will be given at least one year's noticebefore being recalled to a NCYL office.&nbsp; &nbsp;
All positions at NCYL are at-will and paid for by grants anddonations, thus employment with NCYL will be contingent uponcontinued receipt of funding. Nothing in the statement changes theat-will employment relationship.&nbsp;
How toApply&nbsp;
Please submit acover letter and resume at the link below. Please, noemails or calls.&nbsp;
Applyat: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2636691" target="_blank">https://recruiting.paylocity.com/Recruiting/Jobs/Details/2636691</a>&nbsp;
Applicantswith lived experience within any of our practice areas, and Black,Indigenous, and other people of color, are strongly encouraged toapply.&nbsp;
It is thepolicy of NCYL to provide equal employment opportunities to allApplicants (including Employees) regardless of race, ethnicity,sex, sexual orientation, gender identity or expression, pregnancy,breastfeeding, national origin, age, abilities/disabilities,neurotypicality, socioeconomic status, veteran status, maritalstatus, prior convictions, or any other protected classificationsunder federal, state, or local law.&nbsp;

Development Director, Individual Giving and Major Gifts

JOB TITLE: &nbsp;Interim Program Director, Physician Assistant Studies
DEPARTMENT:&nbsp;&nbsp;Physician Assistant Studies
REPORTS TO:&nbsp;&nbsp;&nbsp;Dean, Borra College of Health Sciences
JOB STATUS:&nbsp;Full-time (at least 37.5 hours/week), eligible for full benefits
LOCATION:&nbsp;Hybrid: 2-3 days remote
*The successful candidate will be appointed interim for a minimum of six months.&nbsp;
Dominican University (DU) invites applications and nominations for the role of Interim Program Director of the Physician Assistant Studies (PAS) Program in the Borra College of Health Sciences. The Interim Program Director will provide leadership, administrative oversight and oversee all aspects of the PAS program including organization, administration, fiscal management, ongoing review and assessment, program planning and development and continuing accreditation with ARC-PA. The successful candidate will also be responsible for the routine operations of the program including curriculum oversight, scheduling and faculty workload, faculty evaluation, student recruitment and support, and the identification and development of clinical affiliation agreements, working in collaboration with the PAS Director of Clinical Education.&nbsp; The Program Director, reporting to the Dean of the Borra College of Health Sciences, leads the members of the PAS Department which includes the Director of Clinical Education, the Medical Director, and program faculty and staff.&nbsp; There is also an expectation to work with colleagues across the college, university leadership, the program’s Advisory Board and healthcare partners to innovate and promote the program. &nbsp;
EXPECTATIONS FOR ALL DOMINICAN EMPLOYEES:
Support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.
JOB COMPONENTS/PRINCIPAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Lead with excellent management and communication skills to articulate and carry out the vision of the program</li>
<li>Provide oversight of program curriculum and policy development and implementation including regular review of student policies in the PAS Student Handbook</li>
<li>Continuously evaluate, analyze and improve the program to ensure ongoing successful accreditation in program’s self-evaluation process and on-going program quality standards</li>
<li>Faculty/staff recruitment, hiring, mentoring, evaluation and development</li>
<li>Manage program budget and provide fiscal management</li>
<li>Provide oversight of the admissions process, student recruitment and orientation</li>
<li>Encourage student excellence in both didactic and clinical years that fosters a positive student experience in the program</li>
<li>Recruit and support a diverse group of students and learners</li>
<li>Work with program faculty, Medical Director to promote and enhance student retention and pathways for remediation</li>
<li>Provide direction for program strategic planning and development, with an attention to the analysis of comprehensive program data</li>
<li>Work with the program directors/chairs and the Director of Simulation Education Center in the Borra College of Health Sciences to develop and implement collaborative interprofessional experiences in the college</li>
<li>Supervision of the medical director, principal and instructional faculty, and staff in activities that directly relate to the PA program including regular review of PAS committee duties and actions</li>
<li>Create and maintain effective relationships with outside stakeholders, particularly for the development and maintenance of clinical affiliations</li>
<li>Foster future growth and expansion of program</li>
<li>Perform other duties as requested, delegated or assigned</li>
</ul>
QUALIFICATIONS:
Minimum Qualifications
<ul>
<li>A graduate of an accredited physician assistant program with a current NCCPA certification and eligibility for licensure in Illinois</li>
<li>At least seven years of clinical experience as a practicing PA with a thorough understanding of the physician assistant role and practice</li>
<li>Minimum of five years of full-time faculty experience and three years of full-time experience in a PAS program with teaching responsibilities at the graduate level</li>
<li>Previous experience with the ARC-PA accreditation process for physician assistant programs</li>
</ul>
Preferred Qualifications
<ul>
<li>Previous experience in education leadership such as Program Director, Associate Program Director, Academic Director, Clinical Director or another director-level role</li>
<li>Demonstrated leadership in the PAS field; Record of excellence in teaching, scholarship, service and fostering empirical research.</li>
<li>Have a vision and the interpersonal skills to build partnerships within and outside the PAS program, and state and regional partners and stakeholders.</li>
</ul>
Application:&nbsp;
Apply online at <a href="http://www.dom.edu/jobs" target="_blank">www.dom.edu/jobs</a>.&nbsp;&nbsp;Applicants will be&nbsp;asked to submit a cover letter,&nbsp;CV,&nbsp;and a list of 3 references.&nbsp;A personal&nbsp;statement will also be required to demonstrate the applicant’s commitment&nbsp;to inclusive&nbsp;and engaged leadership and&nbsp;teaching&nbsp;and&nbsp;how they plan to contribute to the diversity and inclusion on our campus and within the program.&nbsp;
A background screening is required.
Applicants who progress in the search process will be asked to provide letters of recommendation and official transcripts. &nbsp;
EEO Statement
Dominican University is proud to be an equal opportunity employer and is dedicated to the goal of building an equity-centered faculty and staff committed to teaching, working, and learning in a multicultural environment. Dominican University believes that justice, equity, and inclusion are critical to our growth and development and seek to recruit, develop, and retain from a diverse pool of applicants who bring varied experiences, perspectives, and backgrounds.
If you need accommodations due to a disability, you may contact us at&nbsp;<a href="mailto:hr@dom.edu" target="_blank">hr@dom.edu</a>&nbsp;for assistance.

Interim Program Director, Physician Assistant Studies

Sr Manager, Operation and Business Configuration (Sr Manager I) CalOptima CalOptima Health is seeking a highly motivated Sr Manager, Operation and Business Configuration (Sr Manager I) to join our team. The Sr Manager I for Operation and Business Configuration will function as a primary point of contact for the claims analytical support unit which consists of data analytics, process improvement and claims clearinghouse vendor oversight. The incumbent will collaborate with leadership on the development and implementation of analytical tools to identify department trends and will manage dedicated resources for the day-to-day operations to carry out the strategic and tactical execution of CalOptima Health business operations, ensuring compliance with business rules and government regulations. Position Information: 
<ul>
<li>Department: Claims Administration </li>
<li>Salary Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>40% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Hires, manages, trains, reviews and sets goals for the department and staff.</li>
<li>Provides an environment that engages staff to fully participate in the overall department functions and workload balancing strategies.</li>
<li>Develops and implements corrective action plans and trains staff as needed.</li>
<li>Establishes and manages teams to a set of standards and governance to improve performance and support effective development and outputs.</li>
<li>Provides management oversight and direction to Data Analysts Business team and serves as a liaison with internal and external entities such as Clearinghouse and health networks to ensure claims and authorization data load integrity.</li>
<li>Provides management oversight and direction to the Clearinghouse Data Analyst team for intake requirements, analysis, conducting clearinghouse user acceptance testing and identifies impacts to systems and processes.</li>
<li>Tracks and trends teams performances by way of dashboards, monitoring day-to-day activities of each claim operational areas, claims operational vendors and all clearinghouses.</li>
<li>Represents Claims department and participates in regulatory audit presentations and demonstrations and conducts follow up remediation action items from the audit as needed.</li>
<li>Works collaboratively with the Office of Compliance, Information Technology (IT), claims vendors and internal business teams on regulatory changes impacting claims adjudication and data integrity.</li>
<li>Manages all claims vendor contract or scope of work (SOW) renewals and takes the lead for any request for proposal projects.</li>
<li>Participates in CalOptima Health's enterprise projects impacting claims or operational payments and procedures/policies.</li>
<li>Conducts claims presentation to staff, senior level leadership and CalOptima Health network providers.</li>
<li>Maintains quality goals and production level within the department by collaborating with Claims department leadership teams and ensures that performance goals are consistently met and/or exceeded.</li>
<li>Anticipates future demands of initiatives, strategic plans and regulatory updates and design/implement solutions to meet these needs. </li>
</ul>
</li>
<li>35% - Program Oversight
<ul>
<li>Ensures compliance with applicable internal policies and procedures and external state and federal regulations for multiple product lines (Medi-Cal, Medicare, Commercial (Covered California) and Program of All-Inclusive Care for the Elderly (PACE). Ensures overall claims adjudication is in accordance with the California Department of Managed Health Care (DMHC), California Department of Health Care Services (DHCS) and Centers for Medicare &amp; Medicaid Services (CMS) health plan regulatory requirements and guidelines.</li>
<li>Intakes and reviews All Plan Letters (APL), CMS bulletins and regulatory guidance; oversees the development, timely and accurate implementation and publication/posting of claims-related regulatory requirements and reporting.</li>
<li>Serves as the primary point of contact to answer questions related to system configuration business rules, various claim adjudication issues and resolves complex claims or benefit adjudication issues for department staff as well as other internal customers; responsible for the identification and resolution of provider claim issues including support of provider education and customer service staff in communications back to providers.</li>
<li>Reviews and maintains department policies and procedures, recommends changes for more efficient operations, drafts new policies and procedures for director's review, communicates changes and updates to staff when appropriate.</li>
<li>Stays current with regulatory guidelines impacting essential functions and data requirements. </li>
</ul>
</li>
<li>20% - Technical Operations
<ul>
<li>Develops the claims data standards and deploys automation tools to obtain and process claims data from different sources. Constructs datasets to analyze, inform, identify trends and support stakeholder decision-making.</li>
<li>Identifies claims transaction inconsistencies, as well as implementation of controls and changes to systems and policies that support claims adjudication, thereby minimizing incorrect claims payment.</li>
<li>Manages activities/service requests with Facets configuration, IT and EDI teams to scope, prioritize, and implement requirement changes.</li>
<li>Manages and intakes all program implementation impacting Facets and systems supporting the Claims, Grievance and Appeals Resolution Services (GARS)/Provider Dispute Resolution (PDR) and Customer Service operations. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in health information management, business administration, health administration or related field PLUS 5 years of experience in information technology business experience implementing claims adjudication programs and projects in a health plan setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>5 years of management/leadership experience that manages claims operation from intake to output of the claims payment required. </li>
<li>5 years of experience utilizing Microsoft technologies required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>N/A</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372553&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 22, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372553" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-operation-and-business-configuration-sr-manager-i-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-f254b5d52e384f44aad2de542f28a181

Sr Manager, Operation and Business Configuration (Sr Manager I)

Program Specialist, Sr. (Community Relations) CalOptima CalOptima Health is seeking a highly motivated an experienced Program Specialist Sr to join our team. The Program Specialist Sr for Community Relations will assist in the development, planning and execution of community relations strategies, communications and activities. The incumbent will work closely with the department director to support community engagement with key stakeholders, program development, implementation of special projects, large scale events and meetings with key stakeholders to support CalOptima Health initiatives. The incumbent is responsible for overseeing and leading leaderships' participation and administrative support for special events, projects and meetings led by CalOptima Health and our key community stakeholders. The incumbent will serve as a subject matter expert to team members with their outreach and education activities. The incumbent will interface and work collaboratively with internal staff, members and community stakeholders, and support other key CalOptima Health leaders and staff on related projects. The incumbent will update and support internal staff members and requests from internal departments and external stakeholders for meetings and presentations and will participate in community events. Integrity and the ability to maintain confidentiality are essential. Position Information: 
<ul>
<li>Department: Community Relations </li>
<li>Salary Grade: 309 - $68,015 - $108,824 ($32.70 - $52.3192) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>75% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Facilitates the coordination of communication materials for CalOptima Health's leadership, including but not limited to, talking points, presentations and correspondence and to educate government and community officials regarding CalOptima Health's mission, strategic priorities, policy positions, projects, plans and other activities.</li>
<li>Participates and provides direct support with CalOptima Health's initiatives, large-scale events and other high-profile projects.</li>
<li>Serves as the subject matter expert to support team members with their outreach and education activities.</li>
<li>Serves as a liaison between Community Relations and various internal departments to coordinate their participation and support with internal and external events and meetings.</li>
<li>Tracks, monitors and provides updates for specific and/or ongoing projects, such as generating reports, logs, calendars, and mailings, developing and managing databases, and applying general business practices, as well as CalOptima Health policies and procedures.</li>
<li>Maintains confidential and sensitive information and files regarding management projects and policy.</li>
<li>Directs and assigns projects and/or tasks to appropriate staff, as needed. </li>
</ul>
</li>
<li>20% - Administrative Support
<ul>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Oversees and coordinates email and telephone requests from leaders, internal departments and external stakeholders.</li>
<li>Oversees the department's database and inventory for outreach and education materials and supplies. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in political science, public policy, public administration, communications, health care administration or related field PLUS 3 years of work experience in community or public relations and/or project management required or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>Valid driver's license and vehicle, or other approved means of transportation, an acceptable driving record, and current auto insurance will be required for work away from the primary office 10% of the time.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Experience working in community health, public affairs, communications, public health or related field</li>
<li>Strategic planning and project management experience. </li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>n/a</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6374350&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 23, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6374350" target="_blank">https://jobs.caloptima.org/jobs/program-specialist-sr-community-relations-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-643fc59b0146d245accf54a2ee8ed7c0

Program Specialist, Sr. (Community Relations)

Customer Service Coordinator (Medi-Cal Customer Service) CalOptima CalOptima Health is seeking a highly motivated Customer Service Coordinator (Medi-Cal Customer Service) to join our team. The Customer Service Coordinator (Medi-Cal Customer Service) will be responsible for providing quality service to members, conducting member-focused research and assisting with other call center activities. The incumbent will coordinate members' health care needs by engaging with health networks, providers and other CalOptima Health departments. The incumbent will remain current on the latest information about CalOptima Health's member benefits, policies and procedures in order to provide accurate information/case resolutions to members. Position Information: 
<ul>
<li>Department: CS - Medi-Cal Call Center </li>
<li>Salary Grade: 303 - $51,744 - $72,441 ($24.88 - $34.8274) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
<ul>
<li>Duties &amp; Responsibilities:</li>
</ul>
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Coordinates and handles case load, researches and ensures cases are resolved within departmental and regulatory standards.</li>
<li>Maintains documentation of member cases in CalOptima Health's system.</li>
<li>Provides assistance and education to members regarding benefits, health coverage and continuity of care issues.</li>
<li>Initiates referrals to both internal and external care management departments and other government or outside agencies.</li>
<li>Assesses members' concerns to identify health care issues and facilitates an appropriate resolution.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services.</li>
<li>Identifies cases needing case management or escalation to a supervisor, manager, or director and routes according to established guidelines.</li>
<li>Provides input towards developing, maintaining and updating training documents and desktop procedures as needed.</li>
<li>Handles escalated member and provider calls as needed. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member service in a health care setting or managed care plan required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Associate's degree in health care administration or related field.</li>
<li>1 year of experience handling health care coordination/casework in a customer/member service capacity.</li>
<li>Experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and Health Services.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6374315&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 23, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6374315" target="_blank">https://jobs.caloptima.org/jobs/customer-service-coordinator-medi-cal-customer-service-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-8512a2f9aba4ba44a98c4aa03571e9ea

Customer Service Coordinator (Medi-Cal Customer Service)

Front Desk Receptionist San Francisco Bay University Category: Staff Type: Full Time Min. Experience: Some Experience Salary: $25.00 - $30.00 per hour About San Francisco Bay University: San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Front Desk Receptionist. SFBU's mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students' needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. We encourage you to learn more about SFBU by reviewing our strategic plan at <a href="https://apptrkr.com/get_redirect.php?id=6332454&amp;targetURL=https://www.sfbu.edu/strategic-plan" target="_blank">https://www.sfbu.edu/strategic-plan</a>. Position Overview: Reporting to the Senior Director of Admissions and Special Projects, the Front Desk/Receptionist serves as the university's first point of contact, delivering exceptional hospitality and professionalism. This role manages the reception area, handles communications, and supports administrative tasks as needed. This is a full-time, hourly, non-exempt position under the Fair Labor Standards Act (FLSA). Essential Functions and Responsibilities: 
<ul>
<li>Warmly greet and assist students, faculty, staff, and visitors with professionalism and courtesy.</li>
<li>Efficiently answer, screen, and direct incoming phone calls and general email inquiries, ensuring high customer service standards.</li>
<li>Ensure security protocols are followed for visitor check-in and access.</li>
<li>Provide information about university admissions process, services, events, etc. to students and visitors.</li>
<li>Schedule student appointments with the Bursar, PDSO, and Registrar.</li>
<li>Perform other related duties as assigned.</li>
</ul>
 Work Hours and Location: 
<ul>
<li>This position operates on a Monday through Friday schedule from 9:00 AM to 5:30 PM.</li>
<li>The role is based on-site at our campus. Remote work options for this position are not available.</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High School diploma or equivalent.</li>
<li>Prior experience in customer service or front desk/reception role.</li>
<li>Strong organizational skills and ability to multitask effectively.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficiency with Microsoft Office Suite and Google Workspace applications.</li>
<li>Familiarity with standard office equipment (phone systems, copiers, printers, etc.).</li>
<li>Ability to lift and carry items up to 20 pounds.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Bachelor's degree preferred.</li>
<li>1 to 3 years relevant office support experience, preferably in higher education or similar professional setting.</li>
<li>Experience with database or scheduling software.</li>
<li>Multilingual abilities are highly desirable.</li>
</ul>
 Knowledge, Skills and Abilities: 
<ul>
<li>Demonstrated customer service orientation with a friendly, professional demeanor.</li>
<li>Ability to maintain confidentiality and exercise discretion.</li>
<li>Skilled at working independently and as part of a team in a fast-paced, high-volume environment.</li>
<li>Excellent interpersonal skills to interact effectively with diverse populations including students, faculty, staff, and external visitors.</li>
<li>Strong attention to detail and ability to follow established procedures.</li>
<li>Proficient in computer skills including browser-based applications, email platforms, and office productivity software.</li>
<li>Comfortably operate standard office equipment.</li>
<li>Basic understanding of university operations and protocols helpful.</li>
<li>Fluency or working proficiency in a second language (spoken and/or written) is a plus.</li>
</ul>
 Work Environment &amp; Physical Demands: 
<ul>
<li>Work performed primarily in an office environment.</li>
<li>Ability to lift and carry items up to 20 pounds.</li>
<li>Physical activities include crouching, walking, reaching, grasping, carrying, and pushing.</li>
<li>Occasionally required to stand or sit for extended periods.</li>
</ul>
 Salary Range: $25.00- $30.00 per hour, depending on experience. Application Process: NOTE: The supervisor/ appointing authority will decide what makes the most sense in this section. For full consideration, please submit your completed application and a letter of interest that describes your experiences based on the stated responsibilities and your demonstrated commitment to diversity, equity, inclusion, and social justice. Current CV/ resume. Names and contact information of 3 references. This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice. SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law. In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at <a href="https://apptrkr.com/get_redirect.php?id=6332454&amp;targetURL=mailto:hrmgr@sfbu.edu" target="_blank">hrmgr@sfbu.edu</a>. To apply, please visit: <a href="https://apptrkr.com/6332454" target="_blank">https://app.trinethire.com/companies/33737-san-francisco-bay-university/jobs/109758-front-desk-receptionist</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-3dce0067c99af247876e2d6eb15623c7

Front Desk Receptionist

Sr Manager, Infrastructure Engineering (Sr Manager IV) CalOptima CalOptima Health is seeking a highly motivated Sr Manager, Infrastructure Engineering (Sr Manager IV) to join our team. The Sr Manager IV (Infrastructure Engineering) will provide critical technical leadership along with management oversight of the technical solutions, support, enhancements, planning and delivery of infrastructure services. The incumbent will provide day-to-day leadership to a diverse staff of infrastructure engineers and administrators while managing the overall performance of the infrastructure systems, solutions and processes. The incumbent will report to and provide updates on team progress, project health and status, and overall challenges, to the Sr. Director of Information Technology. The incumbent is an extension of the Information Technology (IT) leadership team. Working closely with the support, architecture, applications, and platform engineering teams, the incumbent will ensure collaboration and clear communication of technical system status, incidents, risks, changes, projects, planning and overall accomplishments. Additionally, the incumbent will work closely with vendors and technology partners to support all IT services and application services for the organization. The incumbent is accountable for the overall stability and technical services for their teams and provides the necessary key performance indicators (KPI)'s to support their performance, and to measure the capabilities of these services. The incumbent will support the development of the overall strategic direction, technical architecture, and roadmap for their areas of responsibility. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 319 - $160,893 - $257,458 ($77.35 - $123.7635) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Leadership
<ul>
<li>Cultivates and promote a mission-driven culture with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Manages and provides direction and leadership to a team of diverse and highly skilled engineers and administrators.</li>
<li>Sets goals, objectives, KPI's that demonstrate teams' performance and lead to operational excellence and ongoing continuous improvements.</li>
<li>Collaborates and leads the efforts of internal stakeholders and third-party vendors, as well as assures that integrated solutions are provided to meet the organization's needs.</li>
<li>Provides general oversight and management of individual tasks or projects as assigned and specific direction, as needed. </li>
</ul>
</li>
</ul>
<ul>
<li>45% - Program Oversight
<ul>
<li>Manages all components and aspects of the infrastructure, including networks, voice and data, storage and compute. </li>
<li>Designs and implements short- and long-term plans and solution to maintain existing infrastructure operational readiness and scale for future needs.</li>
<li>Responsible for the planning, execution, and ongoing support of all infrastructure projects and initiatives.</li>
<li>Ensures high-availability and continuity of organizational infrastructure and tertiary solutions.</li>
<li>Develops and implements disaster recovery plans that align with business continuity requirement and goals.</li>
<li>Establishes and implements best-practices for installing, configuring, managing, operating and supporting technology solutions.</li>
<li>Works with the change control team to develop, solidify and adhere to the ITIL framework of best practices. </li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in computer science, information systems or related field PLUS 9 years of progressive, applicable, technical experience in infrastructure information technology required, specifically with databases, networking, support, storage or related experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>5 years of IT leadership experience required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>10 years in an infrastructure leadership role.</li>
<li>Managed care/healthcare experience is a plus.</li>
<li>Large-scale, enterprise-IT experience. </li>
<li>Strong vendor management experience.</li>
<li>Certifications (ITIL, CCISP, MSFT Azure, AWS or GCP).</li>
<li>Experience managing cloud-based systems (within the Azure platform).</li>
<li>Project management experience.</li>
<li>Extensive experience monitoring and managing workloads (on-premises and cloud-based).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A.</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372530&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 22, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372530" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-infrastructure-engineering-sr-manager-iv-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-df7f2ecda7ccdf468fbbca7100010ac2

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