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Strategic ESG Account Specialist w/ S&amp;P Global Market Intelligence, Inc. Remote Telecommuting role to be performed anywhere in the U.S. Engage w/ high-level sr sustainability execs to evaluate customer's corporate sustainability practices &amp; ESG (environmental, social &amp; governance) issues &amp; data needs. Position reqs a Master's deg (US or foreign equiv) in Sustainability, Environmental Sci, Environmental Law, Environmental Mgmt, Sustainability Mgmt, Public Policy, or a closely rel field &amp; 5 yrs of exp in the job offered or in a rel role. Must have 5 yrs of exp: in a new bus sales role; in a quota carrying role &amp; a track record of exceeding sales targets; applying best practices rel to ESG disclosures; quantifying ESG impacts for companies; working w/ large multi-national corporations or prof'l services organizations in a client service, sales &amp;product support role/setting; presenting to large groups; &amp; writing proposals. Must have 3 yrs of exp w/: applying best practices rel to supply chain ESG impacts; utilizing know of at least 3 of the following ESG reporting frameworks: Sustainability Acctg Standards Board (SASB), Carbon Disclosure Project (CDP), Taskforce on Climate-Related Financial Disclosures (TCFD), Greenhouse Gas Protocol, Global Reporting Initiative (GRI), or Dow Jones Sustainability Index (DJSI); communicating to sr executives, in written form &amp; in-person presentations; &amp; translating complex ESG issues into layman's terms. Domestic travel reqd 30% of the time. The anticipated base salary range for this position is $198,432-$212,975 / yr. Final base salary for this role will be based on the individual's geographic location, as well as exp level, skill set, training, licenses &amp; certifications. In addition to base compensation, this role is eligible for an annual incentive plan. S&amp;P Global Market Intelligence, Inc. is part of S&amp;P Global and this role is eligible to receive additional S&amp;P Global benefits. For more info on the benefits we provide to our employees, please see: <a href="https://spgbenefits.com/" target="_blank">https://spgbenefits.com/</a> benefit-summaries/us. Qualified Applicants: Email resumes to PeopleMovementSupport@spglobal. com &amp; ref the job code 283418. S&amp;P Global is an equal opportunity employercommitted to making all employment decisions without regard to race/ethnicity,gender, pregnancy, gender identity or expression, color, creed, religion,national origin, age, disability, marital status (incl domestic partnerships &amp; civil unions), sexual orientation, military veteran status,unemployment status, or any other basis prohibited by federal, state or locallaw. Only electronic job submissions will be considered for employment.? If you need an accommodation during the application process due to a disability, please send an email to: <a href="mailto:EEO.Compliance@spglobal.com" target="_blank">EEO.Compliance@spglobal.com</a> &amp; your request will be forwarded to the appropriateperson. The EEO is the Law Poster <a href="http://www.dol.gov/" target="_blank">http://www.dol.gov/</a> ofccp/regs/compliance/ posters/ pdf/eeopost.pdf describes discrimination protections under federal law.

Strategic ESG Account Specialist

We are looking for a dynamic marketer focused on strategic development of marketing collateral along with client marketing management, that supports employer supplemental health and life insurance. In this role you will need to effectively partner across a matrixed organization to balance a book of clients, marketing to their employees, along with strategic projects focused on advancing our marketing practices while delivering on business outcomes. You’ll work across teams, tools, and mediums, to deliver marketing to influence employee behavior during the different phases of the product lifecycle - buying, owning, and using. You’ll work on a collaborative, integrated team that is passionate about marketing and cares deeply for the customers and clients served along with their fellow marketer. Responsibilities Own supplemental health marketing collateral geared towards employees of large employers. <li>  Identify new collateral and maintain existing materials to drive employee education, enrollment, and utilization of the products. </li><li>  Drive coordination and cohesion of materials with life and other voluntary products </li><li>  Quickly learn tools – Workfront, compliance software, Salesforce Marketing Cloud – for the development and execution of materials. </li><li>  Conduct market analysis to identify opportunities for differentiation of supplemental health messages and materials. Manage high-volume book of clients. </li><li>  Develop and deliver marketing strategies for clients to create awareness, drive enrollment, and engage employees in supplemental health and life products. </li><li>  Develop and deliver client presentation to human resources professionals and employees. </li><li>  Build and maintain strong relationships with internal teams including account management, to partner on client meetings. </li><li>  Build and maintain strong relationships with clients to influence and advise on marketing strategies. Develop product knowledge to deeply understand Securian products and solutions and the benefits they provide. </li><li>  Partner with product and solutions owners, to be an expert on supplemental health products and processes bringing knowledge to the team. </li><li>  Facilitate team training to infuse product knowledge across the team. </li><li>  Leverage product knowledge, along with marketing acumen to create compelling marketing messaging. Drive results to achieve business outcomes, employer objectives, and effectiveness of marketing. </li><li>  Measure marketing and report on key performance indicators and results that align to sales and employee product participation and utilization. </li><li>  Optimize marketing based on campaign results and learnings, turn data into insights shaping future campaigns and influencing client actions. Consult and manage strategic initiatives aligned to business goals to drive outcomes.  </li><li>  Launch new product and solutions offerings to the market. </li><li>  Drive enrollment enabling product cross-sell and upsell. </li><li>  Manage initiatives that advance marketing innovation, effectiveness, and efficiency. Qualifications and Skills </li><li>  Excellent strategic thinker who can execute work and drive results.  </li><li>  Self-starter who can learn quickly, make independent decisions, and determine action plans to deliver impactful results. </li><li>  Strong organization, planning, and prioritization skills to effectively balance multiple projects in a fast-paced environment. </li><li>  Strong customer service and consultative selling skills. </li><li>  Strong written and verbal communication skills. </li><li>  Critical thinking skills and problem-solving ability to be an effective consultant with clients and partners; and the ability to present ideas, negotiate and problem solve. </li><li>  Knowledge of the marketing approaches: segmentation, customer journeys, key messaging and digital communications and campaigns. </li><li>  Proficiency with metrics, analytics, budgets, and time management. </li><li>  Ability to learn and understand the mindsets of our target audiences and of the employer benefits industry (i.e., supplemental health, life insurance, and financial wellness.) </li><li>  Strong affinity for learning digital tools including Adobe Analytics, Tableau, Workfront, legal and compliance software and Salesforce Marketing Cloud. </li><li>  Proficient in Microsoft Office: Excel, Word, PowerPoint. Preferred qualifications </li><li>  Bachelor's degree with an emphasis in Marketing, Business or Communications </li><li>  3 plus years of experience within a Marketing/Communications role </li><li>  Life insurance products require life insurance licensing within the first six months on the job. **This position has a hybrid working arrangement. 2 days per week onsite at our Home Office in downtown St. Paul, remainder of the days could be worked remotely.** Physical job requirements </li><li>  Ability to utilize keyboard, mouse and computer for up to 8 hours per day </li><li>  Ability to work at least 40 hours per week </li><li>  Ability to utilize telephone or virtual meeting tool(s) for up to 8 hours per day </li><li>  Ability to perform grasping tasks throughout the entire workday (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper) The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition: </li><li>  Generous paid time off. We want you to take time off for whatever matters most to you! </li><li>  Tuition reimbursement program. We value continuous learning at Securian! </li><li>  Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future. </li><li>  Continuous opportunities for new challenges. </li><li>  Variety of health plan options as well as dental and vision plans. </li><li>  Paid maternity/paternity leaves. Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at <a href="mailto:EmployeeRelations@securian.com" target="_blank">EmployeeRelations@securian.com</a>. To view our privacy statement click here To view our legal statement click here </li>

Senior Marketing Specialist

How to Apply:

IMPORTANT: You must apply directly at RemoteJobRecruiting.com to be considered for this position. 

Job Description:

Our client, a major ecommerce website, is seeking a highly motivated and enthusiastic Remote Customer Support Chat Specialist to join their team. This is an entry-level position, offering a great opportunity for those looking to kick-start their career in the customer support industry. As a Remote Customer Support Chat Specialist, you will be responsible for providing exceptional customer service through various online channels, such as chat, email, and social media platforms.

Salary:

The salary for this position is $30 per hour, with opportunities for performance-based bonuses and salary increases.

Responsibilities:

As a Remote Customer Support Chat Specialist, your primary responsibilities will include:

<ul><li>Answering customer inquiries and resolving their issues through online chat, email, and social media platforms.</li>
<li>Providing accurate and up-to-date information about the ecommerce website's products and services.</li>
<li>Responding to customer complaints and escalations in a timely and professional manner.</li>
<li>Handling returns, refunds, and exchanges.</li>
<li>Documenting all customer interactions and ensuring accurate record-keeping.</li>
<li>Collaborating with team members to continuously improve customer support procedures and workflows.</li>
<li>Meeting or exceeding customer satisfaction targets and metrics.</li>
</ul>In addition to the above responsibilities, you may also be required to assist with other tasks related to customer support, such as phone support and order processing.

Benefits:

Our client offers a comprehensive benefits package, including:

<ul><li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Generous paid time off</li>
<li>Employee discounts on products and services</li>
<li>Opportunities for growth and advancement within the company</li>
</ul>Keys to Success as a Remote Worker:

Working remotely can be a unique and rewarding experience, but it also requires certain skills and characteristics to be successful. As a Remote Customer Support Chat Specialist, you should possess the following qualities:

<ul><li>Excellent written communication skills: The ability to communicate effectively and professionally through online channels is crucial for this role.</li>
<li>Strong multitasking abilities: You should be able to handle multiple customer inquiries simultaneously while maintaining a high level of accuracy and attention to detail.</li>
<li>Problem-solving skills: You should be able to identify and resolve customer issues quickly and efficiently.</li>
<li>Empathy and patience: You should have a strong ability to empathize with customers and remain patient, even in difficult situations.</li>
<li>Comfortable with technology: You should be comfortable using various online platforms and software tools to provide customer support remotely.</li>
<li>Self-motivated and independent: You should be able to work independently and manage your time effectively to meet targets and deadlines.</li>
</ul>About RemoteJobRecruiting.com:

At RemoteJobRecruiting.com, we specialize in recruiting top talent for remote positions with major companies. Our team of experienced recruiters works closely with both candidates and clients to ensure a smooth and successful hiring process. We understand that remote work can be a unique and rewarding experience, and we strive to match candidates with positions that align with their skills, interests, and career goals.

In summary, if you're looking for an exciting entry-level opportunity in the customer support industry, with a leading ecommerce website, this could be the perfect role for you. With a competitive salary and comprehensive benefits package, as well as opportunities for growth and advancement, this role offers a great start to a rewarding career in customer support. Apply today to take the first step in joining our client's team as a Remote Customer Support Chat Specialist!

$30/hr - Remote Customer Support Chat Specialist

The mission (<a href="https://www.nytco.com/company/mission-and-values/" target="_blank">https://www.nytco.com/company/mission-and-values/</a>) of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Job Description
Customer Care is essential to these efforts. As a member of the internal customer support team, you will be the ultimate brand ambassador for The New York Times and will solve some of the most complex issues for our customers. We will rely on you for a multitude of things from digging into the stickiest technical issues, de-escalating the most frustrated and irate customers, capturing critical customer feedback, identifying and surfacing customer and system related issues, and solving some of the most complex billing issues that arise. You will support our suite of New York Times products and will help transform what great customer service looks like at The Times.
You will report to the Manager of Customer Care working on a diverse team with a customer-focused mission. This is a fully remote position.
Responsibilities:
<ul><li>
Effectively communicate with customers via multiple channels including inbound and outbound phone, email, chat, and social support
</li>
<li>
Take ownership of every customer interaction to ensure we resolve problems quickly and methodically while maintaining complete focus on creating a positive customer experience
</li>
<li>
Proactively solve problems that you know are likely to come up for the customer later in their journey
</li>
<li>
Work with partner teams to troubleshoot customer problems, advocating tirelessly where necessary to ensure customers have the best experience possible
</li>
<li>
Support our outsourced customer service teams by troubleshooting and solving escalated questions
</li>
<li>
Master our internal tools to effectively manage our customer relationships and contribute to a positive, collaborative work environment
</li>
<li>
Stay up to date on New York Times product and system changes to ensure you’re always guiding customers with the correct information
</li>
</ul>Basic Qualifications:
You can break down complex problems into smaller, more manageable pieces that can be solved using sound business judgment
<ul><li>
You have 2+ years of experience in customer service or technical support, preferably in a remote environment
</li>
<li>
Fluency in the suite of Google applications, especially Sheets and Docs
</li>
<li>
You can comfortably type at least 35 wpm
</li>
<li>
You will be required to work at least one weekend day and occasional holidays
</li>
<li>
You embrace open feedback from your manager and peers and are comfortable giving feedback as well
</li>
<li>
You have strong attention to detail and are extremely well-organized
</li>
</ul>Preferred Qualifications:
<ul><li>
You’re tech savvy and are comfortable with and enjoy learning new tools and technology
</li>
<li>
You find creative problem solving fulfilling and equally challenging and don’t rely on having a standard operating procedure for every scenario
</li>
<li>
You thrive in a dynamic and collaborative environment and are comfortable with ambiguity
</li>
<li>
You can maintain a safe and professional office-work environment, free from background noise and distraction
</li>
<li>
You see things through to completion. You never leave loose threads on a project or task and no one has to follow up with you to check on progress
</li>
<li>
You easily adapt to ever changing environment and can effectively multi-task and switch priorities on a moments notice
</li>
</ul>The annual base pay range for this role is between $50,000.00 and $55,000.00.
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.
As of February 28th, we have changed the application system for jobs in Engineering, Product, Design, Program Management, Data + Insights and Wirecutter groups.
For job openings in those areas, please go here (<a href="https://boards.greenhouse.io/thenewyorktimes/" target="_blank">https://boards.greenhouse.io/thenewyorktimes/</a>) .
Help shape the future of The New York Times
Whether it’s bringing new truths to light through reporting, optimizing products and formats to deliver a world-class digital and app experience, or analyzing data to better understand how we can best serve our readers, Times employees are part of a growing, unified team that is driven to build the best destination for journalism in the world.
That’s always been the case, but it is especially so today. In a time of uncertainty we’ve provided information and guidance to help readers navigate daily life — whether it’s understanding health risks or getting advice on staying sane and productive at home. This would not be possible without our journalists, data scientists, marketers, designers, engineers, project managers and many, many more.
Home to world-class talent
To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.
Employee-driven benefits
If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.
If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!

Customer Support Specialist

Position description: *Remote position - must live in Pacific Time Zone* At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Specialist. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Specialist you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to: - Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system - Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.) - Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles About Our Company: Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! Requirements: <ul><li>At least 2-3 years in an IT Helpdesk/Desktop Support role </li><li>High School Degree or General Education Degree (GED) required </li><li>One-year certificate from a college or technical school is a plus </li><li>Knowledge and experience with Windows Active Directory domains </li><li>Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting </li><li>Familiarity with Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013 </li> </ul>

Remote IT Helpdesk Support Specialist

**Customer Support Agent - Junior Title Specialist**Title Solutions · Austin, Texas Minimum Experience **Entry-level** Compensation **$37,440/annual salary** Customer Support Agent - Junior Title Specialist We’re looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high-volume of automotive title issues while maintaining excellent customer service. What That Means You’ll be a key player. You’ll play an important part in resolving automotive title issues in all 50 states, improving our sales cycle, and working *on* Peddle. Your responsibilities will include:* Work closely with our customers and partners to identify, record, and resolve title issues* Use problem-solving skills and best judgment to maximize profitability* Be a resource for our team for title-related inquiries* Process incoming and outgoing shipments, as needed* Provide feedback to improve processes, resources and toolsAs a Customer Support Agent - Junior Title Specialist, you’ll be responsible for ensuring that our vehicle inventory moves to sale as quickly and as cost-effectively as possible. On a daily basis, you’ll handle a large volume of tasks which will involve phone calls, emails, and internal support. You’ll be problem-solving, handling conflict resolution, and building relationships with our partners’ title clerks.Outside of resolving documentation issues, you’ll be responsible for notifying leadership when our reference materials need to be updated, and you’ll share your knowledge of titles with our team so they’re better equipped to deal with title-related inquiries.What You’ll Need * 2+ years customer service experience (Automobile title processing a plus)* Able to work in office 9am-5pm Monday through Friday* Excellent verbal and written communication skills with strong attention to detail* Well-rounded technology capability (Salesforce experience a plus) * High school or equivalent educationWhat You’ll Get * $37,440 annual salary* A hip downtown office in Austin, Texas at 6th Street &amp; Congress * Access to robust health, vision, dental, and life insurance plans * Employer matching 401(k) plan * Generous PTO (Paid Time Off) * Tuition reimbursement * Donation matching program * Paid parental leave * Remote work opportunities * Complimentary fitness &amp; wellness membership * Free weekly lunches * Student loan assistance * Employee recognition programs Who We Are Peddle is a modern car buying service that makes selling any car fast, easy, and awesome. Sellers simply answer a few questions about the vehicle they are looking to sell and are instantly presented with a guaranteed offer. To complete the sale, Peddle sends a carrier to pick up the vehicle and pay the Seller. Peddle’s buyer network consists of top licensed retail and salvage dealers across the country that buy used cars for resale, parts, or scrap. Buyers can place pre-set bids, based on the types of vehicles they would like to buy, which get factored into Peddle’s instant offers.#HPLocation Austin, Texas Minimum Experience Entry-level Compensation $37,440/annual salary

Customer Support Agent - Junior Title Specialist

Overview:
We are looking for detail-oriented and motivated candidates to join our growing team as a Operations Support Specialist. This person is responsible for setting up accounts, website registration, and account maintenance.The ideal candidate would take pride in strong customer service, ensuring all client inquiries are handled with the highest degree of quality and compliance. If you are a naturally high producer with a strong sense of urgency, then this position might be for you.This is a REMOTE position and the hours are Monday-Friday, 8am-4:30pm CT.

Responsibilities:
Essential FunctionsOnboard new client’s website registrations, Wincopy setup and billing preferences.Monitor billing and operational information to ensure client requirements are followed.Participate in weekly/bimonthly &amp; monthly statement printing and delivery.Analyze, investigate and correct client order entry, billing or onboarding issues.Rebill and/or void billing errors.Research and correct or void witness fee check errors.Record and communicate client onboarding or billing issues with management regularly.Coordinate preparation and delivery of reports as requested by management.Audit and correct any outside ROI Company billing.Timely response to clients (internal and external) when billing or setup questions arise.Marginal FunctionsWork with other departments on functions that span departments and to cross train key function.Audit billing for accuracy.AdministrationClericalProofreading

Qualifications:
Educational RequirementsHigh School Diploma or GED, related experience in the fields of accounting, client service and data base management. .Experience RequirementsOne year of billing, accounting or related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.Demonstrate understanding of Wincopy and ABI work flow.Skills and AbilitiesKnowledge of Microsoft Office, Word, Excel, Access.Highly reliable, self-motivated and directed.Ability to analyze and develop solutions for departmental issues.Knowledge of billing and accounting principles, practices and procedures.Ability to learn multiple workflows and client requirements. .Knowledge of computerized accounting systems and applications to include personal computers, general software applications and keyboard facility.Skill in performing detailed and complex numerical computations and reports.Skill in both verbal and written communication.WHO WE ARE:ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

*** REMOTE POSITION *** Operations Support Specialist I

Location Lancaster, Pennsylvania , United States Overview: This is a full-time position that is hybrid. Monday and Friday are worked remotely. In-office days are in our corporate headquarters at 1 Penn Square, Lancaster, Pennsylvania.The hours are 9:00-5:30 Monday-Friday.Will serve as the primary contact for all Treasury Management clients and provides support for product modifications, customer service, training, and technical troubleshooting assistance. This position will be responsible for problem resolution to end users by performing a question diagnosis while guiding users through step by step solutions for products and services by phone, emails and secure messages. Maintains and protects the bank and its business clients by adhering to compliance and security guidelines.Responsibilities: Become a subject matter expert for all Treasury Management products and services with the ability to act as a resource for internal departments. Maintain good working relationships and open communication within the department and bank. Answer incoming calls and emails within the required service level agreement that is established for key service metrics for the department. Educate and train clients on multiple systems applications. Troubleshoot a wide range of issues over the phone and utilize the Internet to host WebEx sessions to provide remote access to resolve technical issues for clients. Offer alternative solutions where appropriate with the objective of retaining customers and client’s business. Responsible for using and understanding multiple systems to support incoming customer requests and client service calls. Provides demonstrations and online WebEx product training for clients. Accurately process and record client modifications and incoming calls using the appropriate department system. Stay current with system information, product changes and updates. Provide software and hardware support and assist clients to resolve deposit and processing issues.Answer incoming calls and emails from commercial and small business clients to assist users with specific banking functions such as user administration, payment processing, downloading information, transmitting files and generating reports. Provide technical support assisting clients to perform adjustments to their Internet browser settings, and software applications and hardware. Work with specific departments to resolve transaction disputes/inquiries and payment processing issues. Communicate issues directly to vendors for additional support when necessary and report all incoming issues by entering outstanding cases into the vendors tracking system for resolution.Process various incoming customer requests that are received by phone and email.. Support the department by completing client requests for product modifications within the required service level agreement. Establish a good understanding of the various internal banking departments and third party vendors in order to route requests to the appropriate area to complete customer requests.Qualifications: EducationHigh School Diploma or equivalent. (Required)Associate Degree or the equivalent experience. Specialty: Business or other applicable. (Preferred)Required Experience2 or more years Banking or similar position with a Financial Technical or Software Company. Preferred Experience1 or more years Working knowledge of operating systems and Internet Browsers, including Windows, Apple, IE Explorer, Chrome, FireFox and Safari. 1 or more years Experience with online banking applications, mobile banking and knowledge of multi-factor risk based authentication. EEO Statement: Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Cash Management Customer Service Technical Support Specialist (HYBRID)

Description:
In this role you will be:
• Provide exceptional customer service at employees’ desks and remotely over the
phone using remote desktop tools.
• Assist employees with installation, configuration, and troubleshooting of computer hardware –
laptops, desktops, peripherals, printers, mobile devices, and conference room technology.
• Install and support desktop software for corporate laptops.
• Setup IT equipment at employees’ desks, in the labs, and in conference rooms.
• Assist with the onboarding and offboarding process. Provision/deprovision user accounts and
application access. Create and maintain laptop images.
• Create and administer email, web applications, and file systems.
• Document and resolve all tickets in a timely manner through ServiceNow
• Manage and meticulously document employee hardware and software license usage.
• Interact with vendor support to resolve technical problems with hardware and/or software.
• Support in the testing and deployment of new applications and systems.
• Create and maintain internal IT knowledge base articles to document procedures and provide end user training.
Additional Skills &amp; Qualifications
• Excellent customer service, attention to detail, communication and documentation skills.
• Must be a team player and willing to work “outside the box” to get things done as needed.
• Experience with Windows 10, O365, Windows Server, Active Directory and VPN
• Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
• Experience configuring and troubleshooting laptop and desktop computers.
• Understanding of TCP/IP and basic networking skills.
• Apple Mac support experience is a plus.
• IT experience in a Biotech GxP facility is a plus.
• Bachelors/Associate degree or equivalent experience.
Skills:
Support, Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Technical support, Windows, Office 365, Servicenow, Mac
Top Skills Details:
Support,Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Technical support,Windows,Office 365,Servicenow
Additional Skills &amp; Qualifications:
• Excellent customer service, attention to detail, communication and documentation skills.
• Must be a team player and willing to work “outside the box” to get things done as needed.
• Experience with Windows 10, O365, Active Directory and VPN
• Experience configuring and troubleshooting laptop and desktop computers.
• Understanding of TCP/IP and basic networking skills.
• IT experience in a Biotech GxP facility is a plus.
• Bachelors/Associate degree or equivalent experience.
Experience Level:
Level 2 IT Support
Must have reliable transportation
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email <a href="mailto:mpowers@teksystems.com" target="_blank">mpowers@teksystems.com</a>. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

IT Support Specialist

it support specialist.
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chicago , illinois
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posted today
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</ul>job details
summary
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$27.50 - $34.25 per hour
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temp to perm
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high school
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category computer and mathematical occupations
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reference1002674
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</ul>job details
job summary:
Required:
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Sr. Level experience
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Large Enterprise/corporate environment
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Excellent customer service/soft skills required
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Windows 10, Cisco VPN, MS Office Products etc.
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</ul>Preferred:
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ServiceNow Ticketing
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A+ Certified Preferred
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Inventory management
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</ul>location: Chicago, Illinois
job type: Contract
salary: $27.50 - 34.25 per hour
work hours: 8am to 4pm
education: High School
responsibilities:
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This is an onsite role supporting local and remote employees.
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Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
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SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
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Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
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Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
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Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
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Follow up on outstanding incidents/requests to provide better customer satisfaction
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Provide walk-thru customer first service, interact with our end user base
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Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
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Complete ticket logging/classification/categorization correctly and efficiently
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Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
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Maintain appropriate stockroom level by adhering to procurement and asset inventory process
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Act as escalation point for any IT related issues
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Provide first-level on-site deskside IT support of customers' software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues.
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Respond to requests and document tickets in Service Now following policy and procedures.
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Perform software installations, upgrades, and configure customer-specific software.
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Review team's current processes and recommend process improvements.
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Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams.
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Train users and communicate policies and standards to improve software performance and customer service.
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Act as a technical resource for Information Technology support coordinators.
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Serve as contact in providing on-site customer service and moderately complex technical support to internal partners and vendors.
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Deskside services - image computers, prep computers, manage, distribute, and collect inventory (need organization skills), work with Dell on damaged equipment, etc.
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Support 400-500 people
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</ul>qualifications:
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Experience level: Experienced
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Minimum 3 years of experience
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Education: High School
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</ul>skills:
<ul><li>Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact <a href="mailto:HRsupport@randstadusa.com.Pay" target="_blank">HRsupport@randstadusa.com.Pay</a> offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.</li>
</ul>

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