For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. Job Summary: We are seeking a versatile and customer-focused Support Desk Support and Onboarding Specialist to join our team. This role is crucial in providing technical support and ensuring a smooth onboarding process for customers using our Software-as-a-Service (SaaS) product. The ideal candidate is tech-savvy, possesses excellent communication skills, and is eager to take on additional tasks as needed to support our growing business. Key Responsibilities: Service Desk Support: 
<ul>
<li>Provide first-level technical support to customers using our SaaS product via phone, email, and chat. </li>
<li>Diagnose and troubleshoot software-related issues, escalating complex problems to higher-level support when necessary. </li>
<li>Document and track support requests, resolutions, and follow-up actions in the ticketing system, ensuring issues are resolved in a timely manner to meet service level agreements (SLAs). </li>
<li>Maintain a deep understanding of our SaaS offerings to assist customers effectively and proactively identify potential issues. </li>
<li>Collaborate with other teams, including development, product, and customer success, to resolve customer issues and improve the user experience. </li>
</ul>
Onboarding Support:
<ul>
<li>Guide new customers through the onboarding process, ensuring they are set up for success with our SaaS product. </li>
<li>Conduct product training sessions and provide resources to help customers effectively use our software. </li>
<li>Assist customers with account setup, configuration, and initial troubleshooting to ensure a smooth start. </li>
<li>Gather feedback from new customers to identify areas for improvement in the onboarding process and relay insights to the product team. </li>
<li>Work closely with the sales and account management teams to ensure a seamless transition from sale to onboarding. </li>
<li>Create and maintain onboarding documentation and resources for both internal use and customer reference. </li>
</ul>
Additional Responsibilities:
<ul>
<li>Participate in the development and improvement of support processes and tools. </li>
<li>Assist in creating and updating knowledge base articles and other support documentation. </li>
<li>Contribute to special projects, including product testing, process optimization, and customer feedback initiatives. </li>
<li>Stay current with industry trends, best practices, and new features of our SaaS product to better assist customers and provide input on product development. </li>
<li>Participate in quality assurance processes, including testing new releases and logging issues. </li>
<li>Create educational materials for dealerships and end customers on using the platform. </li>
<li>Monitor and manage customer data, ensuring compliance with privacy regulations and internal policies. </li>
<li>Support software updates and patches, communicating changes and potential impacts to users. </li>
<li>Collect and analyze data on user behavior, product usage, and support interactions to inform decision-making. </li>
<li>Ensure that all customer interactions and data handling comply with relevant legal and regulatory requirements. </li>
<li>Participate in risk assessments and contribute to the development of mitigation strategies for potential product and service risks. </li>
</ul>
Qualifications:
<ul>
<li>Education: Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). </li>
<li>Experience: 
<ul>
<li>1-3 years of experience in a support desk, technical support, or customer service role, preferably within a SaaS environment. </li>
<li>Experience in technical desk support, customer onboarding, training, or account management is a plus. </li>
<li>Ability to work independently or cooperatively </li>
</ul>
</li>
<li>Technical Skills: 
<ul>
<li>Experience with Jira for issue tracking, CRM tools, Notion for documentation, BigQuery for data analysis and query optimization, and knowledge base management tools. </li>
<li>Proficiency in supporting web-based applications and common operating systems (e.g., Windows, macOS). </li>
<li>Familiarity with cloud-based software, networking concepts, and troubleshooting. </li>
<li>Extensive experience in advanced Excel functions, including data analysis, pivot tables, and complex formulas, is required. </li>
</ul>
</li>
<li>Communication Skills: 
<ul>
<li>Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. </li>
<li>A customer-first mindset, with the ability to handle difficult situations professionally and empathetically. </li>
</ul>
</li>
<li>Problem-Solving: Excellent analytical and troubleshooting skills with a proactive approach to resolving issues. </li>
<li>Adaptability: 
<ul>
<li>Ability to quickly learn new technologies and adapt to changing business needs. </li>
<li>Willingness to take on additional tasks and responsibilities as needed to support the team and company goals. </li>
</ul>
</li>
</ul>
Key Competencies:
<ul>
<li>Attention to Detail: Ensure all customer interactions and issues are documented accurately. </li>
<li>Teamwork: Collaborate effectively with various teams to ensure customer satisfaction and product improvements. </li>
<li>Flexibility: Open to taking on new challenges and tasks outside the standard scope of the role. </li>
<li>Time Management: Prioritize and manage multiple tasks efficiently in a fast-paced environment. </li>
</ul>
 We offer Excellent Compensation Packages: We offer our team an excellent benefits package including medical, dental, vision and flex spending options! We have a very competitive 401k plan with company matching contributions! We offer paid training! Nelson Auto Group is an Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Desk Support and Onboarding Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: <a href="https://www.zenoti.com" target="_blank">https://www.zenoti.com</a> Read more about our marquee customer event Innergize at Innergize 2024 Description Working in the services, implementation, and adoption groups, you will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations. To be successful in this role, you must be able to demonstrate deep subject matter expertise and keen technical understanding of the Zenoti product, and all the integration points and business scenarios. You must have excellent customer-facing skills and a history of working with both internal technical groups, and external clients, to implement complex software solutions. What will I be doing? 
<ul>
<li>Work with customers to scope, plan and implement the adoption of Zenoti software. </li>
<li>Independently handle customer on-boarding procedures while delivering excellent customer service. </li>
<li>Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations. </li>
<li>Drive proofs-of-concept and pilots for high-priority and complex customers. </li>
<li>Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans. </li>
<li>Address customer issues and concerns in a timely fashion to ensure customer satisfaction. </li>
<li>Stay up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning. </li>
<li>Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products. </li>
</ul>
What skills do I need?
<ul>
<li>Excellent customer service and client management skills. </li>
<li>Strong verbal and written communication skills, especially in the area of determining and communicating technical requirements in accessible terms when communicating with customers. </li>
<li>Ability to facilitate technical solution reviews with product management groups to meet customer needs. </li>
<li>Strong software background with ability to understand complex product functionality, design and technical issues. </li>
<li>Familiarity with software development in any programming language (C#, Java, etc); understanding concepts of Network Architecture, Security Protocols, TCP stack. </li>
<li>Good working knowledge of web design using HTML, JavaScript, SQL Programming involving migrations from discrete data sources. </li>
<li>Strong logical, analytical and problem-solving skills. </li>
<li>Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment. </li>
<li>Experience working with global remote teams. </li>
<li>Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry. </li>
</ul>
Requirements
<ul>
<li>Bachelor's degree in Computer Science, Information Systems or equivalent. </li>
<li>5+ years of experience in software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design and/or support functions. </li>
<li>Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration. </li>
<li>Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding. </li>
<li>Experience in the wellness/spa industry a plus. </li>
<li>Open to travelling on short notice to customer locations when required (only when safe to do so), up to 20%. </li>
</ul>
Benefits At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
<ul>
<li>A competitive base salary, plus bonus </li>
<li>Supplementary medical, dental, and vision coverage </li>
<li>Unlimited paid time off </li>
<li>Flexible work hours </li>
</ul>
 Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Senior Product Specialist (SaaS Implementation and Onboarding)

Saisystems Health is looking for a Client Onboarding Specialist to join our team! The ideal candidate will be a master at increasing product adoption and enabling customers’ success through in-depth product understanding. They greet new customers in onboarding calls, often with a CSM present, offer product tours, assist in setup, and aid in implementation. Onboarding is a crucial point in the customer journey. In many cases, it determines whether a customer stays or leaves. The customer onboarding specialist is, therefore, a vital part of the Customer Success team. Be part of one of the BEST PLACES TO WORK as our Onboarding Specialist for Health clients!
Company Description
Saisystems Health, a Saisystems International, Inc. division, is a healthcare solutions and services company with over 35 years of experience in managed service solutions and telemedicine software for the long-term post-acute care (LTPAC) industry. We continuously strive to bring stability and growth even in challenging times and beyond, and remain the top choice partner for telemedicine and practice management. Our company is proud to be certified as a Minority/Woman-Owned enterprise and we have been honored as the Best Place to Work in Connecticut by Hartford Business Journal (2018-2023), as well as recognized by the Connecticut Technology Council and US Pan Asian American Chamber of Commerce for our services.
Qualifications
Bachelor's degree in Business, Healthcare Administration, or related field
5+ years of experience in client onboarding, account management, or client success in healthcare. Customer success courses / training are good to have.
High emotional intelligence and empathy skills.
Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
Demonstrated ability in managing multiple projects and priorities in a fast-paced environment
Strong problem-solving and analytical skills, with the ability to identify and manage risks
Highly organized, detail-oriented, and focused on delivering results
Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
Advanced IT&amp;C knowledge and capabilities and ability to learn new software tools on the job
Sound understanding of RCM (Revenue Cycle Management)
Experience with electronic health records (EHR) and healthcare technology is a plus
Passionate about delivering an exceptional client experience and dedicated to client success
Job Responsibilities:
Conduct onboarding meetings, product tours, company presentations, and product demos.
Understand customer context and goals and providing product information to best serve those goals.
Educate healthcare customers and optimizing their product setup for the quickest path to success.
Eliminate roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
Continuously assess and improve onboarding processes and client experiences
Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
Orchestrate the onboarding process for both net new clients, as well as upsells, between the client, Customer Success, and Implementation/Training teams.
Assist customer support with customer issues and requests.
Provide materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
Saisystems Health offers competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team as an Onboarding Specialist and contribute to the success of our organization by ensuring a seamless onboarding experience for new clients. Apply now!
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Experience:
Customer support: 5 years (Required)
EHR systems: 3 years (Required)
Project implementation: 3 years (Required)
Healthcare IT: 3 years (Required)
Ability to Relocate:
Shelton, CT 06484: Relocate before starting work (Required)
Work Location: In person
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Onboarding Project Manager

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Field Onboarding Specialist is a vital part of the Podium Field team. The Field Onboarding Specialist's primary responsibility is to oversee and ensure the adoption of Podium to customers sold by the Field Sales team in their respective territories. The Field Onboarding Manager is Responsible for the initial implementation and onboarding of new customer accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. This role is face-to-face, meeting with customers in the greater West Phoenix area, Downtown, and Glendale area - TRAVEL REQUIRED. What you will be doing: 
<ul>
<li>Primary contact during first 30 days of new customer experience </li>
<li>Podium product expert </li>
<li>Manage potential escalations within first 30 days </li>
<li>Coordinate all account connections (product and integration related) </li>
<li>Ensure product adoption through various outreach methods and health scoring of accounts </li>
<li>Ensure effective hand-off to CSM's after onboarding period is over </li>
<li>Conduct full-team trainings for all locations in every account covering best practices </li>
<li>Coordinating and responding to client issues </li>
<li>Building new processes and working with different departments to create a smooth implementation experience </li>
<li>Regular in-person "check ins" to ensure early adoption and usage including a 7 and 30 day scheduled meeting after implementation </li>
</ul>
What you should have:
<ul>
<li>1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus) </li>
<li>Exceptional written and communication skills </li>
<li>Experience communicating directly with clients </li>
<li>Proven track record of managing multiple concurrent projects with varying complexity levels </li>
<li>Excellent problem solving skills </li>
<li>Self-starter with prior experience navigating complex customer environments </li>
<li>Ability to sort through large volumes of data and drive insights and results </li>
</ul>
What we hope you have:
<ul>
<li>SaaS industry knowledge </li>
<li>History of success in driving product adoption </li>
<li>History of success in working with a team </li>
</ul>
Benefits
<ul>
<li>Compensation: $60,000 + 10% variable bonus ($66,000 OTE) </li>
<li>Open and transparent culture </li>
<li>Awesome opportunities for career growth </li>
<li>Excellent medical, dental, and vision benefits </li>
<li>401k Plan </li>
<li>Life insurance, long and short-term disability coverage </li>
<li>Paid maternity and paternity leave </li>
<li>Fertility Benefits </li>
<li>Bi-annual swag drops with cool Podium gear and apparel </li>
</ul>
 Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Field Onboarding Manager

Resource Referral Counseling and Outreach Services 
We are seeking a dedicated individual to join our Family Services team in providing Resource &amp; Referral Counseling and Outreach Services. This role is instrumental in supporting families, child care providers, and the community, ensuring access to essential services and resources. Compensation ranges from $22 to $25 per hour, depending on experience (DOE). 
Key Responsibilities: 
<ul>
<li>Partner with the Family Services team to assist parents in searching for child care options and identifying subsidies through Resource &amp; Referral counseling. </li>
<li>Enroll families in programs aimed at strengthening family stability. </li>
<li>Represent the agency at workshops, community fairs, information sessions, and other outreach events. </li>
<li>Support family child care providers and centers by maintaining program profiles and database updates. </li>
<li>Manage and update referral databases and track reports for quality assurance. </li>
<li>Conduct outreach to newly licensed child care providers and offer training on the online provider portal. </li>
<li>Provide technical assistance and training through group and 1:1 support sessions. </li>
<li>Assist with the development of materials for outreach, team training, onboarding, and updating parent and child development handouts. </li>
</ul>
Qualifications: 
<ul>
<li>Proficiency in Excel and basic data analysis. </li>
<li>Strong organizational and communication skills. </li>
<li>Experience in counseling, outreach, or social services is a plus. </li>
<li>Ability to manage multiple tasks in a fast-paced environment. </li>
</ul>
Interested? Apply now!

Resource Specialist

Description UNDERSTANDING The EDI Specialist is responsible for supporting EDI at ACG, Inc. Support the companies documentation requirements for computer software validations. CORE VALUES Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture &amp; a higher purpose perform better in the long run. 
<ul>
<li>Own It </li>
<li>Hustle and Refuse to Settle </li>
<li>Love People </li>
<li>Act for the Greater Good </li>
<li>Find a way </li>
</ul>
WORKING RELATIONSHIP
<ul>
<li>IT team </li>
<li>Customer Service </li>
<li>Finance </li>
</ul>
RESPONSIBILITIES
<ul>
<li>Analyze and design required specifications for new customer and vendor setups, enhancements and modifications within EDI application environments. </li>
<li>Serve as the primary link between the business and our data-trading partners, help define EDI transactions and business flows as well as creating mappings and scripts within our integration partner and ERP solution. </li>
<li>Define, implement and train the business and IT teams on the EDI onboarding and offboarding process.. </li>
<li>Backlog queue reduction, through assessment and delivery of EDI enhancement requests, including new EDI transactions and modifications to existing set-ups. </li>
<li>Troubleshoot root cause of EDI process failures, within ACG environment. </li>
<li>Document, test and train EDI teams within ACG, Inc </li>
<li>Full project lifecycle utilizing Smartsheets </li>
<li>Document IQ, DQ,OQ &amp; PQ </li>
<li>Act as the SME for all Computer System Validations </li>
</ul>
<ul>
<li>Comply with all company Quality, HACCP, GMP and Food Safety Standards. </li>
</ul>
REQUIREMENTS
<ul>
<li>Minimum of five years of prior EDI Specialist experience or Document Specialist experience </li>
<li>Experience working with EDI integrators required </li>
<li>Strong skills needed in verbal and written communication, including communicating effectively with business users and software developers </li>
<li>Excellent organizational and planning skills </li>
<li>Ability to lead and facilitate diverse groups of people to move towards solutions </li>
<li>Familiarity or experience with Agile/Scrum Framework is a plus. </li>
<li>Familiarity with business rules management system is a plus. </li>
<li>Food manufacturing experience is a plus. </li>
</ul>
EDUCATION
<ul>
<li>Associate degree in related field preferred </li>
<li>High School Degree </li>
</ul>

EDI Specialist

Duties 
As an IT Specialist, you will:
Assist in the endeavors undertaken as a part of OFAC's website modernization and simultaneously develop automated solutions to ad hoc system problems, business process and policy changes, and ever evolving (as US foreign policy shifts) management directives.
Examine existing workflow procedures, assist in the creation of new or improved website systems or applications, and assist senior officers and analysts throughout OFAC in the optimum use of existing web systems and applications.
Plan upgrades and new components of the OFAC website systems and supervise their installation and testing.
Monitor data consistency and integrity.
Represent OFAC as a coordinator and liaison to counterparts in other agencies concerning sharing and manipulation of data.
Provide expert advice, information, and research in supporting OFAC's public-facing systems.
Requirements 
Conditions of Employment 
Key Requirements:
Must be U.S. Citizen or U.S. National.
A one-year probationary period may be required.
Must successfully complete a background investigation.
All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official Treasury duties.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for business-related travel.
Please refer to the " Additional Information " section for additional Conditions of Employment .
Qualifications 
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE: For the GS-13 , you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience for this position includes:
Experience resolving technical issues, communicating project details, and providing guidance in areas such as website and content management, website, web page and web applications development; AND
Participating on project design and technical teams to adapt, and implement applications development methods and models incorporating new technologies.
Examples of such experience could include:
Experience building user interfaces for websites, defining system requirements, identifying tools and producing analytics.
Designing, evaluating, developing, testing, debugging and maintaining websites.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé.
Education 
This job does not have an education qualification requirement.
Additional information 
OTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.
We offer opportunities for telework.
We offer opportunities for flexible work schedules.
This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury.
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
How You Will Be Evaluated 
You will be evaluated for this job based on how well you meet the qualifications above.
This announcement is issued under the "direct-hire" authority. Consistent with 5 U.S.C. 3304(a)(3) and OPM regulations (5 CFR 337 Subpart B) on direct-hire: All candidates who meet all the qualifications and other eligibility requirements may be referred for consideration. Competitive examining rules providing for rating and ranking and veterans' preference do not apply.
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IT Specialist

Summary This assignment is a 1-year non-reimbursable assignment. This assignment is within U.S. Customs and Border Protection, Office of Intelligence, Insider Threat and Counterintelligence Services Division (ITCSD) We encourage you to read the entire announcement prior to submitting your application. Position Title: Counterintelligence Specialist This is not a Virtual/Remote JDA Series: Requested: 0132,0340,0343,0080,1801 Security Clearance: TS/SCI Assignment Location: Washington, DC This job is open to 
<ul>
<li>Federal employees - Competitive service Current or former competitive service federal employees. </li>
<li>Federal employees - Excepted service Current excepted service federal employees. </li>
</ul>
 Clarification from the agency This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position.DHS Joint Duty Assignments do not apply to members of the Military service or contractors. Duties This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Intelligence, Insider Threat and Counterintelligence Services Division (ITCSD), located in Washington, DC. This position is non-reimbursable and will be used to staff an intelligence specialist position within the Counterintelligence Services Branch. This is a one-year non-reimbursable position with the option to extend an additional year. Requirements Conditions of Employment
<ul>
<li>Must be a current permanent Federal employee </li>
<li>Must have supervisory approval to apply to the Joint Duty Assignment.DHS 250-2 Application Form under "required documents" section. </li>
<li>Must NOT have any pending/outstanding disciplinary actions </li>
<li>Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation </li>
<li>Must be currently at the grade level of the detail.*No Temporary Promotion Opportunity* </li>
<li>The program does not apply to members of the Military service or contractors. </li>
</ul>
 Qualifications Qualifications required: 
<ol>
<li>Ability to effectively communicate, both orally and in writing, counterintelligence priorities and information to both cleared and uncleared personnel.Able to express counterintelligence concepts and threats to a variety of audiences to ensure threats are identified and mitigation measures are well-considered and logically sound. </li>
<li>Ability to plan, organize, and execute counterintelligence support activities to include briefings, debriefings, and writing of counterintelligence assessments.Must be able to accomplish mission requirements in a timely manner. </li>
<li>Ability to plan, organize, develop, coordinate, and represent the branch in briefings with both internal and external senior stakeholders to inform them of the progress of important initiatives to ensure the success of OI's counterintelligence priority objectives. </li>
<li>Other duties as assigned. </li>
</ol>
Please read the following important information to ensure we have everything we need to consider your application: It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume. Please ensure EACH work history includes ALL of the following information:
<ol>
<li>Job Title (Include series and grade of Federal Job) </li>
<li>Duties (Be specific in describing your duties) </li>
<li>Name of Federal agency </li>
<li>Supervisor name, email, and phone number </li>
<li>Start and end dates including month and year (e.g. June 2007 to April 2008) </li>
</ol>
Education EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position. Additional information **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving. If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position. Selected applicants for a JDA are requested to fulfill the items below during the JDA:
<ol>
<li>Complete the DHS Training Course 15 days prior to the arrival to the JDA. </li>
<li>Complete the DHS Joint Duty Assignment Progress Plan to include:
<ul>
<li>Phase 1: Establish assignment objectives within the first 30 days of the JDA. </li>
<li>Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA. </li>
<li>Phase 3: Complete a final review within the last 30 days of the JDA. </li>
</ul>
</li>
</ol>
<ul>
<li>Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. </li>
</ul>
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement. Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
<ul>
<li>Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. </li>
<li>Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. 1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section. 2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
<ol>
<li>Your appointment in the Federal service </li>
<li>Tenure </li>
<li>Grade and Step </li>
<li>Full performance level </li>
</ol>
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. 3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02. </li>
<li>How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 10/31/2024 to receive consideration.
<ol>
<li>To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire. </li>
<li>Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. </li>
</ol>
To verify your application is complete, log into your USAJOBS account, <a href="https://my.usajobs.gov/Account/Login" target="_blank">https://my.usajobs.gov/Account/Login</a>, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Agency contact information DHS Joint Duty Program Email <a href="mailto:JointDutyProgramOffice@hq.dhs.gov" target="_blank">JointDutyProgramOffice@hq.dhs.gov</a> Address Department of Homeland Security Headquarters OCHCO/HRMS/MS #0170 6595 Springfield Center Drive Springfield, VA 20598-0170 US Next steps Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. Telework: Telework eligibility is based on the needs of the office and is subject to change. Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration. </li>
<li>Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. 
<ul>
<li>Criminal history inquiries </li>
<li>Equal Employment Opportunity (EEO) Policy </li>
<li>Financial suitability </li>
<li>New employee probationary period </li>
<li>Privacy Act </li>
<li>Reasonable accommodation policy </li>
<li>Selective Service </li>
<li>Signature and false statements </li>
<li>Social security number request </li>
</ul>
</li>
</ul>
Required Documents 1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section. 2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
<ol>
<li>Your appointment in the Federal service </li>
<li>Tenure </li>
<li>Grade and Step </li>
<li>Full performance level </li>
</ol>
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. 3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 10/31/2024 to receive consideration.
<ol>
<li>To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire. </li>
<li>Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. </li>
</ol>
 To verify your application is complete, log into your USAJOBS account, <a href="https://my.usajobs.gov/Account/Login" target="_blank">https://my.usajobs.gov/Account/Login</a>, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Agency contact information DHS Joint Duty Program Email <a href="mailto:JointDutyProgramOffice@hq.dhs.gov" target="_blank">JointDutyProgramOffice@hq.dhs.gov</a> Address Department of Homeland Security Headquarters OCHCO/HRMS/MS #0170 6595 Springfield Center Drive Springfield, VA 20598-0170 US Next steps Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. Telework: Telework eligibility is based on the needs of the office and is subject to change. Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration. Fair &amp; Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
<ul>
<li>Criminal history inquiries </li>
<li>Equal Employment Opportunity (EEO) Policy </li>
<li>Financial suitability </li>
<li>New employee probationary period </li>
<li>Privacy Act </li>
<li>Reasonable accommodation policy </li>
<li>Selective Service </li>
<li>Signature and false statements </li>
<li>Social security number request </li>
</ul>

Counterintelligence Specialist

Primary Purpose: This position is responsible for driving sales activity and reinforcing product training within a specific geographic region for a specific Client. Responsibilities: (This list may not include all the duties assigned)Facilitate sales plan execution through collaboration between Client, Acxion Corporate Client Manager and Acxion local Markets to identify new business opportunities with distributors and LLO'sConduct sales calls with or without Acxion sales team at distributors and operators to meet the goals of Acxion and Client.Complete 12-15 weekly operator calls either in person or via technology and report calls in CRM.Become the subject matter expert for Client and assist with on-boarding of new hires as needed.Gain new distribution of Client's Categories with the help of Acxion's DBM's.Provide on-going product training as needed to assigned Acxion market's sales teams.Work closely with Client to play key role in future initiatives such as product rollouts, brand strategies, and category management initiatives to include product assortment, promotion support, and pricing execution where applicable.Work closely with local market BDM's, DBMs and Operator Specialist to take the lead on closing large sales opportunities.Target high volume opportunities at multi-unit chains and LLO's. By working directly with Client to ensure all opportunities are maximized.Communicate and maintain an overview of the line on an ongoing basis with the Corporate Client Manager, Market Directors, BDM's and Client's Regionals.Work with Acxion Marketing Department, Chefs and the sales team to develop menu concepts to effectively drive the product line.Attend regular conference calls and sales meetings with Client.Perform additional duties as required. Basic Position Requirements:Location: Ideal candidate is based in Southern California Abilities: Excellent communication and organizational skills. Should be skilled at verbal and written communication. Capable of adapting approach &amp; style to deal with all levels within the organization. Ability to work independently with little supervision, to prioritize/plan your schedule. Able to multi-task. Able to get along with others and provide superior customer service. Good decision and negotiating skills. Effective time-management skills. Excellent conflict resolution skills. Maintain a high level of professionalism. Results oriented.Knowledge: BA/BS degree. Minimum of 3 years foodservice sales experience. Strong knowledge of brokerage business and relationship to Client and overall business. Experience with Microsoft Office including Word, Excel, &amp; Outlook.Training Required: As neededSupervisory Responsibilities: N/AWorking Conditions: Some on the road driving along with air travel; highly concentrated mental and visual alertness. Major portion of the day is spent talking either in-person or by telephone engaging with customers. Frequent up/down motion to perform duties. Moderate typing, calculating or otherwise working with fingers. Visual acuity. Ability to hear and receive detailed information. 20% travel will be required in this role.Equipment / Tools: Calculator, personal computer, telephone, fax, and copier. Must have some form of reliable transportation to get to and from accounts. PLEASE NOTE: Acxion Foodservice reserves the right to change or add to the duties and essential functions at any time.

Sales Specialist

Job Title: CDI Specialist (Contract 12-16 Weeks) Location (city, state): Remote Industry: Healthcare Pay: Competitive, based on experience About Our Client: Our client is a leading healthcare provider seeking a skilled CDI Specialist for a 12-16 week contract position. The organization focuses on delivering high-quality care and requires expertise in Nuance CDE1 software and EPIC, with a strong emphasis on quality standards across a diverse range of medical cases. Job Description: Addison Group is recruiting a CDI Specialist for our client. The role involves reviewing a variety of medical records, including Level 1 Trauma cases, and requires proficiency in Nuance CDE1 and EPIC. The specialist will manage record reviews focusing on quality and efficiency, with no reconciliation duties required. Key Responsibilities: Record Review: Conduct daily reviews of 20-25 records, including 10 new records and 10-15 concurrent reviews. Software Use: Apply Nuance CDE1 and EPIC systems effectively. Quality Focus: Maintain high standards in record review with a focus on quality rather than MCC/CC capture. Case Management: Handle cases from NICU to adult patients, covering all payer types including Medicare and Medicaid. PSI Monitoring: Regularly review PSI indicators as part of the quality program. Qualifications: Certifications: CCDS or CDS certification required. Experience: Significant CDI experience with expertise in Level 1 Trauma, medical, and surgical cases. Pediatrics experience is a plus but not required. Software Expertise: Proficient in Nuance CDE1 and EPIC. Education: RN qualification preferred, with a focus outside of provider education, responses, onboarding, or denials. Licensing: Compact state license acceptable. Additional Details: Contract Duration: 12-16 weeks, with an immediate start. Work Hours: Monday - Friday, 6 AM - 6 PM EST (flexibility available upon request). Remote Work: Position is fully remote; candidates must use their own computer equipment. Team Responsibilities: Reconciliation is managed by other team members. Perks: Remote work flexibility. Competitive compensation. Potential for extension based on performance. Apply now to join our client's team and contribute to their quality-focused healthcare program!

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