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<h3>Job Description</h3>
Job Description
Help Desk Technician Washington, DC Pay From: $28 per hour MUST: Active Secret Clearance Help Desk Technician 3+ years of experience in an IT helpdesk or technical support role, with a focus on Windows environments. Required i​​​​​​Independent capable knowledge of Windows operating systems (Windows 10+, Windows Server) and Microsoft 365. Required strong communication and interpersonal skills, with a customer-focused approach Utilize online meeting applications to support hardware set-up of microphones and webcams Set up and support conference and training rooms for presentations Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. DUTIES: Provide technical support to end-users for hardware, software, and network issues in a Windows environment. Troubleshoot and resolve technical issues related to Windows operating systems, Microsoft Office Suite, Microsoft Cloud, and other business applications. Manage and maintain user accounts, permissions, and access rights in Active Directory. Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices. Collaborate with other IT team members to identify and implement improvements to IT processes, systems, and policies. Maintain Account Management forms for new and departed users Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets Creation of spreadsheets/databases for tracking purposes Participate in IT projects and initiatives as required

Help Desk Support Specialist

<h3>Job Description</h3>
Job DescriptionWe are seeking a customer-centric and technically proficient Level I Help Desk Technician to join our growing team.&nbsp; As the first point of contact for our customers, you’ll play a crucial role in providing exceptional technical support and ensuring smooth operations.&nbsp; Why Join Our Team?&nbsp;
<ul>
<li>Growth Opportunities: We invest in your professional development.&nbsp;</li>
<li>Positive Work Environment: Supportive colleagues and a collaborative culture.&nbsp;</li>
<li>Impact: Make a difference by helping users overcome technical challenges.&nbsp;</li>
<li>Above-Average Compensation: Performance incentives, competitive salary and benefits package.&nbsp;</li>
</ul>
Responsibilities&nbsp;
<ul>
<li>Professional Customer Support: Answer incoming calls, emails, and manage ticket queries from end-users with technical issues.&nbsp;</li>
<li>Ticket Management: Prioritize and manage help desk tickets efficiently.&nbsp;</li>
<li>Troubleshoot: Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.&nbsp;</li>
<li>Documentation: Maintain accurate records of incidents, resolutions, and user interactions in the service desk ticketing system.&nbsp;</li>
<li>Escalation: Properly escalate unresolved queries to the next level of support.&nbsp;</li>
<li>Collaboration and Knowledge Sharing: Work with team to determine best solutions for customers and turn knowledge into helpful articles to assist both customers and the team.&nbsp;</li>
<li>Operational Documentation: Develop and update operational processes and procedure documentation.&nbsp;</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>Technical Aptitude: Strong familiarity with Windows operating systems, troubleshooting czar, good hardware, and software understanding.&nbsp; Good working knowledge of networking, firewalls, switches, routers, M365 environment, Active Directory, and Azure/Entra.&nbsp;</li>
<li>Customer Service Skills: Excellent communication and problem-solving abilities.&nbsp; &nbsp;</li>
<li>Adaptability: Willingness to learn and adapt to new technologies.&nbsp;</li>
<li>Team Player: Collaborate effectively with colleagues and other support tiers.&nbsp;</li>
<li>Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.&nbsp;</li>
<li>Employment Eligibility:&nbsp; Must be legally authorized to work in the U.S.</li>
</ul>
If you’re passionate about technology, have a love for customer service, enjoy assisting others, and thrive in a dynamic environment, we’d love to hear from you! Apply today and be part of our amazing team!&nbsp;&nbsp;

Help Desk Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: 
UpSlope Advisors is seekinga capable and analytical Help Desk Support II professional to join our team in support of critical business operations. This position is contingent upon the successful award of a government contract, and the candidate must be prepared to begin work upon client authorization.
 
In this role, you will support the organizations IT and business process initiatives through hands-on business analysis, needs assessments, and performance evaluations. You will play an integral role in identifying areas of improvement, aligning systems and solutions to business goals, and supporting decision-making with reliable forecasts, cost-benefit assessments, and risk identification.
 
Key Responsibilities:
<ul>
<li>Conducts business analyses and operational studies, including needs assessments and system evaluations</li>
<li>Performs requirements analysis and cost/benefit studies to support informed decisions</li>
<li>Prepares and interprets forecasts, regulatory reports, and business trend analysis</li>
<li>Develops and evaluates performance metrics, reports, and recommendations</li>
<li>Supports improvements in organizational structure, systems policies, and procedures</li>
<li>Identifies potential business and operational risks across systems and processes</li>
<li>Focuses on areas including, but not limited to:
<ul>
<li>Business performance and productivity</li>
<li>Internal control reviews</li>
<li>Economic case and enterprise risk assessments </li>
</ul>
</li>
</ul>
 
Minimum Qualifications:
<ul>
<li>Education: Associates degree required</li>
<li>Experience: Minimum of 2+ years of experience in help desk support, business systems analysis, or a similar support/technical role</li>
<li>Skills:
<ul>
<li>Strong business and analytical thinking</li>
<li>Effective communication and problem-solving skills</li>
<li>Technical documentation proficiency </li>
</ul>
</li>
</ul>
 
Security and Access Requirements:
<ul>
<li>Must have the ability to obtain a Public Trust clearance </li>
</ul>
 
Important Note:
This position is contingent upon contract award. Qualified candidates may be contacted in advance to confirm interest and availability and may begin onboarding upon award confirmation.
About Us UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a Mission First / People First company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.

Help Desk Support II

<h3>Job Description</h3>
Job Description
Join Our Dynamic Team!
Are you passionate about IT support and looking for an opportunity to grow your skills in a stimulating environment? We are seeking a dedicated and knowledgeable Help Desk IT Support professional to join our team. This is an onsite position from Monday to Friday, where you will support numerous users both locally and remotely. Our environment is fast-paced and offers ample room for professional development.
Position Overview
In this role, you will primarily focus on desktop help and will also be involved in server and networking troubleshooting. If you are someone who is eager to enhance your technical and interpersonal skills, this is the perfect opportunity for you.
Key Responsibilities
· Perform Help Desk management, including opening and resolving end-user trouble tickets.
· Set up new users, including but not limited to computer and phone configurations.
· Manage and maintain existing Windows servers, including performing patches, upgrades, and general maintenance in both physical and virtual environments.
· Oversee the performance and troubleshooting of LAN, including capacity planning and general maintenance.
· Manage WAN performance, capacity planning, and collaborate with carriers to troubleshoot any issues.
· Ensure systems operate at acceptable performance levels and troubleshoot any performance-related issues.
Job Requirements
· A minimum of three (3) years of hands-on experience in Windows/Help desk support.
· Strong technical insight in the domains mentioned above (LAN/WAN/Windows/General IT knowledge) to excel in tasks and projects.
· Excellent documentation skills, providing technical guidance to team members and instructional resources to end-users.
· Ability to assess users' technical abilities and communicate effectively at their level of understanding.
· Self-motivated and directed; able to prioritize and execute tasks efficiently in a fast-paced environment.
· Strong interpersonal skills with a focus on rapport-building and effective listening.
Additional Requirements
· Must have a clean background with no felonies.
Company DescriptionAd submitted confidentially. 
<h3>Company Description</h3>
Ad submitted confidentially.

Help Desk IT Support

<h3>Job Description</h3>
Job Description
COMPUTER HELP DESK
Our company is looking for a Computer Help Desk Representative to assist in providing the company’s basic services through direct contact or indirectly via telephone, skype or email.
Personnel in this category is expected to approach our customers with tact, courtesy and discretion to reflect our excellent corporate practices as well as through knowledge of company products and internal processes. The positions is subjected to considerable amount of independent work action.
JOB CLASSIFICATION INFORMATION
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Key responsibilities and qualifications:
<ul>
<li>Handle high volume of inbound phone calls, e-mails and faxes.</li>
<li>Must be able to work independently</li>
<li>Customer Service skills</li>
</ul>
<ul>
<li>Resolve customer complaints</li>
<li>Basic knowledge of SQL</li>
</ul>
<ul>
<li>Must be available to work on Saturdays</li>
</ul>
<ul>
<li>Good oral and written communication skills.</li>
<li>Perform other duties as deemed necessary to support other departments.</li>
<li>Operating Systems Windows 7, Windows 10, basic understanding</li>
<li>Data Entry to Computer Systems</li>
<li>Solving Hardware and Software issues</li>
<li>IT troubleshooting: (browsers, printers, scanners)</li>
</ul>
<ul>
<li>Remote diagnostic and solution identification</li>
<li>New computer set-up, configurations and upgrades</li>
<li>E-mail configuration and support</li>
<li>Software updates and maintenance</li>
<li>Hardware and software installation, configuration and upgrades</li>
<li>Internet connectivity issues</li>
<li>General maintenance and repairs</li>
<li>Crisis resolution</li>
<li>Virus control and removal</li>
</ul>
 SUPERVISORY RESPONSIBILITIES: NONE
QUALIFICATIONS
Knowledge of MS Office
Excellent communication skills
Excellent organization and time management skills
EDUCATION and EXPERIENCE : Bachelors Degree.
LANGUAGE SKILLS
Ability to read and speak Spanish is a must, English is highly desirable and Portuguese is a plus.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Ability to apply concepts of basic algebra.
COMPUTER SKILLS
Ability to use Microsoft Word and Excel, Power Point is a plus.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit. May occasionally be required to lift objects between 20-40 Lbs.
TRAVEL REQUIREMENTS: NONE
COVID-19 Precaution(s):
<ul>
<li>Remote interview process</li>
<li>Temperature screenings</li>
<li>Social distancing guidelines in place</li>
<li>Virtual meetings</li>
<li>Sanitizing, disinfecting, or cleaning procedures in place</li>
</ul>
Work Remotely
<ul>
<li>No</li>
</ul>
Company DescriptionFinancial Industry. 
<h3>Company Description</h3>
Financial Industry.

Computer Help Desk Support

<h3>Job Description</h3>
Job Description
Level I Systems Engineer Empower Your IT Career with Growth, Flexibility, and Outstanding Perks!
At StoredTech, we don't just provide IT support-we create exceptional experiences for our clients and our team! If you're a tech-savvy problem solver who loves working in a fast-paced environment, this is the perfect opportunity to grow your career with a company that values your well-being, work-life balance, and professional development.
As a Level I Systems Engineer, you'll play a vital role in ensuring our clients' IT systems run seamlessly while delivering top-notch service and client delight!
Why Join StoredTech?
We believe in taking care of our team as much as we do our clients. That's why we offer: ✅ Birthdays Off - Because Your Special Day Matters!

IT Help Desk Support

<h3>Job Description</h3>
Job DescriptionCompany Description 
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description 
The Support Engineer role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email), requiring problem analysis, technical assistance, and training of associates for various information systems.
Help Desk Support Engineer&nbsp;responsibilities include, but are not limited to, the following:
Level I - Minimum
<ul>
<li>Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues.</li>
<li>Provide the first level of support for all technical issues.</li>
<li>Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams.</li>
<li>Provide desktop support for incidents that cannot be resolved remotely.</li>
<li>Maintain complete, timely, and accurate records of support in the ticketing system, including knowledge base updates to assist others in resolving similar tickets.</li>
<li>Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies.</li>
<li>Educate end users on operating systems and software applications and how to use the phone system effectively.</li>
<li>Set up computer, equipment, phone, email, voicemail, and security for new users.</li>
<li>Make any changes or deletions for employee moves or terminations.</li>
<li>Participate in training new employees at new hire orientations.</li>
<li>Manage user accounts and permissions.</li>
<li>Maintain IT inventory list and licensing agreement information to ensure we remain in compliance.</li>
<li>Contact appropriate maintenance, technical support, or programming personnel for hardware or software failures and escalate issues when needed.</li>
<li>Install, upgrade, and maintain updates to software applications.</li>
<li>Maintain daily tape backup and off-site tape storage.</li>
<li>Maintain change control log for all computers.</li>
<li>Represent the department and the organization favorably and in accordance with established Company standards and associate attributes at all times</li>
<li>Other duties as assigned by management</li>
</ul>
Level II – Fully meets the responsibilities of Level I plus the following:
<ul>
<li>Installs, configures, and maintains personal computers and workstations.</li>
<li>Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software.</li>
<li>Maintain complete, timely and accurate record of administration.</li>
<li>Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received.</li>
<li>Provides instruction and training to end users in operating systems, software applications, the telephone system, building security and manages card access.</li>
<li>Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations.</li>
<li>Install, upgrade and maintain updates to software applications.</li>
<li>Maintain change control log for all computers.</li>
<li>Write and maintain knowledge-base articles and user documentation.</li>
</ul>
Qualifications 
Minimum Educational Qualifications:
<ul>
<li>High School Diploma or Equivalent required; Associate’s Degree preferred.</li>
</ul>
Minimum&nbsp;Qualifications:
<ul>
<li>Minimum of 3-7 years of experience general Desktop Technician /Help Desk experience in an enterprise environment.</li>
<li>Minimum of 3-7 years of experience with Windows desktop operating systems.</li>
<li>Minimum of 3-7 years of experience with Microsoft Office 365.</li>
<li>A+ Certification, Network + Certification, Microsoft Certifications, ITIL or related training preferred but not required.</li>
<li>Ability to develop migration plans and upgrade strategies.</li>
<li>Ability to develop and manage to a project plan.</li>
<li>Experience coordinating with 3rd party software/hardware vendors.</li>
<li>Authorization to work in the United States indefinitely without restriction or sponsorship</li>
</ul>
The Ideal Candidate Possesses the Following:
<ul>
<li>Ability to identify and resolve computer system malfunctions and operational problems.</li>
<li>Ability to perform complex tasks and to prioritize multiple projects.</li>
<li>Practical knowledge of PC Operating Systems, printing to local and network printers, Exchange email, PC/Printer Hardware, and remote access.</li>
<li>Working knowledge of OS image creation and deployment concepts and best practices.</li>
<li>Working knowledge of laptop/desktop hardware.</li>
<li>Experience with anti-virus and content filtering tools.</li>
<li>Experience/basic understanding of Active Directory, networks and network cabling.</li>
<li>Experience configuring mobile devices such as tablets and phones and WIFI connections.</li>
<li>Strong attention to detail, the ability to multi-task and work in fast-paced environment.</li>
<li>Experience working with service desk or help desk ticketing system(s).</li>
<li>Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.</li>
<li>Aptitude to quickly learn and apply new systems, processes and applications with the ability to understand relationships and consequences.</li>
<li>Ability to read &amp; interpret documents i.e., internal SOPs, operating/maintenance instructions, and procedure manuals.</li>
<li>Ability to evaluate new tools and technologies in terms of ease of use, security, and supportability.</li>
<li>Goal-oriented, with excellent time management and organizational skills.</li>
<li>Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization.</li>
<li>Ability to keep sensitive information confidential.</li>
<li>Experience in lab or similar regulated or controlled environment.</li>
</ul>
Physical Requirements:
<ul>
<li>Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets, and other items stored at various levels, including overhead</li>
<li>Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting</li>
<li>Ability to continuously operate a personal computer for extended periods of time (4 or more hours)</li>
<li>Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions</li>
</ul>
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 Additional Information 
Position is full-time working Monday - Friday 7:00am - 4:00pm, with overtime as needed.&nbsp; Candidates currently living within a commutable distance of Hunsville, AL are encouraged to apply.
<ul>
<li>Excellent full time benefits including comprehensive medical coverage, dental, and vision options</li>
<li>Life and disability insurance</li>
<li>401(k) with company match</li>
<li>Paid vacation and holidays</li>
</ul>
Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Help Desk Support Engineer

<h3>Job Description</h3>
Job DescriptionPrudent Publishing Company, Inc., Established in 1929 and a leading publisher of premium quality greeting cards known as The Gallery Collection is looking for a motivated and tech-savvy Help Desk Support Intern to join our IT team. This paid internship offers hands-on experience in a dynamic technology environment, working directly under the supervision of our IT Department Manager.About the Role
Help Desk Support Intern (Paid – $19.00/Hour)
As a Help Desk Support Intern, you’ll assist our Help Desk team in providing quality technical support to internal users. You’ll gain real-world experience with a variety of systems and develop key skills in troubleshooting, documentation, and equipment setup. This is a great opportunity to learn the many facets of IT support in a professional setting.
Key Responsibilities
<ul>
<li>
Provide assistance to the Help Desk team with day-to-day technical support
</li>
<li>
Help deploy and set up new hardware
</li>
<li>
Assist with software installations and updates
</li>
<li>
Help maintain inventory of IT equipment
</li>
<li>
Support printer setup and troubleshooting
</li>
<li>
Document technical issues and create user guides
</li>
<li>
Learn and adapt to new technologies as needed
</li>
<li>
Perform other duties as assigned
</li>
</ul>
Learning Goals
<ul>
<li>
Gain practical, hands-on experience in IT support
</li>
<li>
Develop troubleshooting and customer service skills
</li>
<li>
Learn how to work with a wide range of users and personalities
</li>
<li>
Build an understanding of professional IT systems and services
</li>
</ul>
Qualifications
<ul>
<li>
Basic experience with PC repair or hardware setup
</li>
<li>
Excellent verbal and written communication skills
</li>
<li>
Strong attention to detail and ability to document processes
</li>
<li>
Willingness to learn and solve problems independently and in teams
</li>
</ul>
Technical Skills
<ul>
<li>
Proficiency with Microsoft Word, Excel, Outlook, and Adobe
</li>
<li>
Familiarity with email systems, search engines, and common web browsers
</li>
</ul>
 
Interested candidates should apply today to join a supportive team and gain valuable experience in the field of Information Technology.
Note to Recruiters and Placement Agencies: Prudent Publishing Company does not accept unsolicited agency resumes. Prudent Publishing Company will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes.

Help Desk Support Intern

<h3>Job Description</h3>
Helpdesk Analyst
 
Located onsite in Elk Grove, CA (5 Days / Week ONSITE)
 
Long term contract opportunity with the potential to go PERM with one of the largest Fortune 500 firms in the world.
 
Phone, email and chat support.
 
Technical Support, 5+ years, Is Required
Mac OS X, 3-5 years, Is Required
iOS 3-5 years, Is Required
Network Support, 2+ years preferred

12,627 Help Desk Support Jobs