field_job_employment_type

job_organization_name

field_job_occupational_field_parents_all

<h3>Job Description</h3>
Must have: - Financial Experience with some trading knowledge
<ul>
<li>Basic networking (understand the purpose of the network hardware)</li>
<li>Windows AD environment (AD, DNS, DHCP, Group Policies, joining machines to a domain)</li>
<li>Windows Desktop support (Win 10 and 11 – anything else is not relevant)</li>
<li>Windows Package Mgmt. Understand how the software works and can be deployed (MSI’s, etc..) and Windows Updates</li>
<li>Understanding of Windows Licensing (or mainly Office)</li>
<li>Basic understanding of Linux admin</li>
</ul>
Role:
<ul>
<li>I want to find someone who wants a career out of this, not a job hopper.</li>
<li>Very proficient in in windows package management, updates/support.</li>
<li>You'll be responsible for designing, implementing, and maintaining efficient package management systems on Windows platforms.</li>
<li>Your primary duties will include developing automation scripts, configuring and deploying software packages, and ensuring seamless integration with existing infrastructure.</li>
<li>The ideal candidate will have a strong background in Windows operating systems, expertise in package management tools such as Chocolatey and Windows Package Manager (winget), and proficiency in scripting languages like PowerShell.</li>
<li>Additionally, you'll collaborate closely with cross-functional teams to streamline deployment processes and optimize software distribution workflows.</li>
<li>Understanding of basic networking.</li>
<li>Some knowledge of financial apps (BBG) and the criticality.</li>
<li>Team player but also a self learner and self manager.</li>
</ul>

Help Desk Support Specialist

<h3>Job Description</h3>
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).
The Mid-level Help Desk Support Specialist responsibilities will include providing:
<ul>
<li>Phone and email support to applicable user communities</li>
<li>Tiers 1, 2, and 3 customer support to analyze and resolve trouble calls, applications, or customer issues</li>
<li>Workstation administration support</li>
<li>Develop and maintain system documentation, online help systems, task oriented help (step-by-step guides) and online reference data.</li>
</ul>
Required Education:
• High School Degree or equivalent
• Minimum of three (3) years’ experience in providing Tier 1 and 2 help desk support assisting non-IT users for applications
Required Qualifications / Certifications:
• IAT II certification (i.e., Security+ CE; CySA+: GICSP; GSEC; SSCP; CND; or CCNA Security)
Clearance Qualifications:
• Active Secret security clearance at the time of application
Qualified candidates may submit their resume to the career section of our company website at <a href="http://www.h2pc.com" target="_blank">http://www.h2pc.com</a>. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

<h3>Job Description</h3>
Opportunity
New Charter Technologies is looking for a full-time Help Desk Support Technicians to join our high-performance team. Your primary objective will be to reply to incoming client support issues quickly and with great attention to detail. You will answer calls, troubleshoot issues according to documented best practices, solve problems, and escalate tickets to other resources. You will closely collaborate with your teammates and respond to issues by priority and within SLA.
This position will reside in either Ann Arbor, MI, or Nashville, TN. 
Responsibilities
<ul>
<li>Answer incoming calls with enthusiasm and offer excellent phone presence and listening skills</li>
<li>Follow the documented process for managing tickets, including answering calls, limiting time spent on tickets and escalating appropriately and within SLA</li>
<li>Apply technical skill to a wide variety of issues supporting servers, workstations, networking, wireless access points, LOB software, standard office applications and ISPs</li>
<li>Add detailed notes to every ticket for all time worked and resolutions identified</li>
<li>Earn satisfaction from solving client issues quickly and efficiently</li>
<li>Identify ticket trends and suggest process and documentation improvements</li>
</ul>
Requirements
<ul>
<li>2+ years of demonstrated technical support experience, including understanding of:
<ul>
<li>Windows 10</li>
<li>Windows Server 2016+ and Active Directory</li>
<li>Microsoft Office 365</li>
<li>Networking and VPN, including VLANs, packet inspection and routing protocols</li>
<li>Wireless services</li>
<li>Cloud services, such as Azure and AWS</li>
</ul>
</li>
<li>Experience with a professional ticketing system</li>
<li>Excellent communication, interpersonal and analytical skills</li>
<li>Experience with Microsoft Office, including PowerPoint and Teams</li>
<li>Ability to work under pressure, while maintaining a positive attitude and a sense of humor</li>
<li>Degree from an accredited university, or equivalent experience</li>
</ul>
Desired Skills:
<ul>
<li>2+ years of demonstrated account management experience with a technology company</li>
<li>2+ years of Managed Service Provider (MSP) experience</li>
<li>Knowledge of IT infrastructure, managed services, and cybersecurity</li>
</ul>
Who We are: 
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. 
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! 
You will enjoy:
<ul>
<li>Sustainable work-life balance and flexibility culture</li>
<li>Highly collaborative culture working in a start-up environment in stealth growth mode</li>
<li>Generous Benefits including paid time off program, along with Health, Dental, Vision, Life, Disability Insurance, HSA &amp; 401(k) employer contributions</li>
<li>Compensation: Starting at $40,000</li>
</ul>
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter Technologies recruits, employs, trains, compensates, and promotes

Help Desk Support Technician

<h3>Job Description</h3>
Description/Job Summary
Help Desk Support Specialist I 
Norfolk, VA
Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret
Job Description Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations (DIO) efforts concerning information technology services in support of the Navy Maritime Maintenance Enterprise Solution (NMMES) Program.
Primary Duties and Responsibilities:
<ul>
<li>Primary job functions do not typically require exercising independent judgment.</li>
<li>Works under general supervision</li>
<li>Serves as the initial DIO point of contact for troubleshooting hardware and software problems.</li>
<li>Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.</li>
<li>Utilizes product information or solution database to research, troubleshoot, and deliver solutions.</li>
<li>Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.</li>
<li>Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution.</li>
<li>May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.</li>
<li>Fulfills all service level standards for response time and quality.</li>
<li>Works under the close direction of senior personnel in the functional area.</li>
</ul>
Qualifications:
<ul>
<li>Has knowledge of commonly-used concepts, practices, and procedures within a particular field. </li>
<li>Possesses a moderate understanding of general aspects of the job.</li>
</ul>
Desired:

Education: Up to 2 years of experience in the field or in a related area.
Years Experience: Experience with IT and Cybersecurity 
Physical and Environmental Conditions:
<ul>
<li>Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers.</li>
</ul>
This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.
Company Overview: Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability

<h3>Job Description</h3>
Cybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the previously agreed upon salary. Positions are located in the Hampton Roads area and would follow the particular bases COVID protocols which might mean working remotely or on-site. It could also mean that at some time in the future any remote work would move to the activity you would be supporting. In several of these positions there are multiple experience levels required, which are noted below with any educational or experience requirements so please review position descriptions carefully, many positions will require certification under the Cyber Security Work Force (CSWF) program certification criteria specified in DoD 8570.01-M, in some cases they are noted in the position description in others the government has not yet made that determination, once known this information will be communicated to selected candidates, it would be safe to assume that at a minimum an IAT (Information Assurance Technical) Level II certification as specified in DoD 8570.01-M would be required: Help Desk Support Specialist I - 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Primary job functions do not typically require exercising independent judgment. Works under general supervision Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. 
Help Desk Support Specialist II - At least 2 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job.

<h3>Job Description</h3>
Job Summary
As a “Service Desk Technician – Level 2,” you would be responsible for providing technical support to end-users and resolving issues related to hardware and software. You would work closely with the other team members in our IT department to escalate and resolve complex issues. Your day-to-day responsibilities would include troubleshooting and diagnosing hardware and software issues, installing and configuring software and hardware for end-users, and documenting and tracking service requests and incident tickets. Excellent communication skills are essential for this role, as you would be interacting with end-users on a regular basis. You would need to be able to explain technical concepts in a way that is easy for non-technical users to understand, and be patient and empathetic when dealing with users. Strong problem-solving and analytical skills are also vital, as you would be required to work through complex technical issues and provide solutions in a fast-paced environment.
Essential Functions
<ul>
<li>Troubleshoot and diagnose advanced hardware and software issues.</li>
<li>Install and configure software and hardware for end-users.</li>
<li>Document and track service requests and incident tickets.</li>
<li>Automate application deployments via tools like Manage Engine, Ivanti, etc.</li>
<li>Collaborate with other technology teams to resolve issues and provide solutions.</li>
<li>Provide technical guidance and training to end-users.</li>
<li>Work with the other groups in the IT department to escalate and resolve complex issues.</li>
<li>Identify opportunities for process improvement and best practices in IT service delivery.</li>
<li>Maintain and update technical knowledgebase and documentation.</li>
</ul>
Required/Preferred Education and Experience
<ul>
<li>Bachelor’s degree preferred (not required)</li>
<li>A minimum of 3-6 years of work experience</li>
<li>Experience with operating system deployments, application packaging, advanced PC troubleshooting, and with ITSM systems like Service Now</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Excellent verbal and written communication skills</li>
<li>High level of customer service</li>
<li>Capable of multitasking and working within tight deadlines</li>
<li>Excellent knowledge of OS and application deployments</li>
<li>Detail oriented and organized, and capable of handling proper follow-up with end users.</li>
</ul>

<h3>Job Description</h3>
Salary: 
Who We Are
For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.
This is an exciting time for us! We’re experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

FivePoint Solutions, a Versaterm Public Safety Company, is a software products and services company focused on delivering solutions to state and local agencies, primarily courts and law enforcement. We are the U.S.-based leading provider of Pre-trial Services, Case Management, School Safety, Data Exchange, and Records Management services to governments. FivePoint Solutions is a company that hasn’t forgotten why it exists. We make people’s lives easier by helping them work smarter.
FivePoint Solutions is uniquely positioned in the marketplace with vast experience streamlining data entry; importing, organizing &amp; managing documents; increasing workflow &amp; efficiency through automation; designing agency-defined customized dashboards &amp; workflows; connecting officers, investigators and prosecutors through one portal; and facilitating data exchange between disparate systems to over 30 RMS, CAD, and JMS vendor systems. Our solutions focus on the delivery of services and solutions including law enforcement, school safety solutions, court solutions, and document management systems.

This role will be Hybrid out of our Lexington, South Carolina office.

The Role
<ul>
<li> Document, track, and monitor the problem using applicable systems and tools.</li>
<li> Provide initial support to end users for computer, application, system, device, access and hardware issues.</li>
<li> Coordinate with other teams or specialists to resolve an issue.</li>
<li> Respond to telephone, email, and on-line requests for technical support.</li>
</ul>

The Ideal Candidate
<ul>
<li>Degree or certification in an IT-related field such as computer science or information systems, or relevant experience</li>
<li>Knowledge of relational databases and experience with SQL</li>
<li>Intermediate level of understanding on locating and troubleshooting issues in a Microsoft environment (Windows Events)</li>
<li>Intermediate understanding and experience of Powershell</li>
</ul>

Responsibilities:
<ul>
<li> Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases.</li>
<li> Provide accurate and timely logging of problems and resolution for problems in the ticket system.</li>
<li> Use advanced troubleshooting skills including Knowledge Base directory in the ticket system (Zendesk).</li>
<li> Escalate problems as appropriate following IT Help Desk procedures.</li>
<li> Assist with computer inventory and provide Senior Help Desk / Help Desk Lead with timely feedback when resources are low.</li>
<li> Deploy laptops, set up new hire workstations, and train new users on basic computer skills as they relate to the Client’s network.</li>
<li> Act as a liaison between customers and internal support staff to ensure accurate problem interpretation. Maintain communications with customers during the problem resolution process.</li>
<li> Utilize superior customer service skills.</li>
<li> Solve problems on Windows platforms with a high level of proficiency.</li>
</ul>

Equal Opportunity
Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact <a href="mailto:info@versaterm.com" target="_blank">info@versaterm.com</a>.

<h3>Job Description</h3>
Who We Are
NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us!  
The Opportunity:
As the Helpdesk Support Technician, you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA's Joint Service Provider (JSP) Service Delivery contract. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. 
Key Responsibilities:
<ul>
<li>Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.</li>
<li>Provide IT support services and call triage, including First Call Resolution, Impact, and Priority Based Incident Categorization.</li>
<li>Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation.</li>
<li>Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.</li>
<li>Provide O&amp;M support for OMC desktop, laptop, and tablet information systems.</li>
<li>Image information systems using the government-provided operating system image</li>
<li>Provide onboarding and provisioning of new accounts and deprecation for users departing the organization.</li>
<li>Submit tickets for all reported incidents, work orders, and service requests.</li>
<li>As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events.</li>
<li>Provide VTC support for scheduling, call setup, testing, and troubleshooting measures.</li>
<li>Facilitate mapping and troubleshooting user access to shared network resources.</li>
<li>Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures.</li>
<li>Support software requests, installation, and troubleshooting IAW established policies and procedures.</li>
<li>Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes.</li>
<li>Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.</li>
<li>Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission.</li>
<li>Troubleshoot all information system hardware line replaceable units (LRU).</li>
<li>Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required.</li>
<li>Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba, and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement.</li>
<li>As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training.</li>
<li>Will utilize Government-approved tools to accurately report, document, administer, and resolve customer issues.</li>
<li>Government-provided tools include, but are not limited to, the following:
<ul>
<li>BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; AND.</li>
<li>Microsoft SharePoint as a knowledge management repository for SOP's.</li>
</ul>
</li>
</ul>
<ul>
<li>Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.</li>
<li>Utilize ITIL best practices to enhance and optimize the services provided to end users.</li>
<li>Manage the implementation of an enterprise knowledge base and knowledge management best practices.</li>
<li>Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.</li>
<li>Resolve customer issues effectively or escalate them to appropriate support tiers.</li>
<li>Work with management in assessing staff performance/reviews/changes.</li>
<li>Assist in the professional and technical development of the team</li>
</ul>
Additional Responsibilities:
<ul>
<li>Supervise junior AV/VTC technicians during the operation, maintenance, and troubleshooting of AV/VTC equipment and related components.</li>
<li>Test equipment and its functionality.</li>
<li>Possess all the skill sets of a junior AV technician, including problem recognition, research, isolation, resolution, and follow-up steps.</li>
<li>Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li>
</ul>
Required Qualifications:
<ul>
<li>Active TS/SCI Clearance</li>
<li>Bachelors in Engineering, Computer Science, or other related fields.</li>
<li>Bachelor's with 6+ years of experience or a Master's with 5+ years of experience.</li>
<li>DoD8570.01M IAT Level II (one of the following):
<ul>
<li>CCNA Security</li>
<li>CySA+</li>
<li>GICSP</li>
<li>GSEC</li>
<li>SSCP</li>
<li>CND</li>
<li>Security + CE</li>
<li>HDI or A+ related certifications relevant to personnel roles/responsibilities</li>
</ul>
</li>
</ul>
Preferred Certification:
<ul>
<li>DoD8570.01M IAT Level III (one of the following):
<ul>
<li>CASP+ CE</li>
<li>CCNP Security</li>
<li>CISA</li>
<li>CISSP (or Associate)</li>
<li>GCED</li>
<li>GCIH</li>
<li>CCSP</li>
<li>VCP (VMware Certified Professional - Data Center Virtualization or End User Computing)</li>
<li>ITILv4</li>
</ul>
</li>
</ul>

Who We Are
NetCentrics proudly holds a distinguished position as a leader in cybersecurity, enterprise IT, and telecommunications solutions and services. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable to Secure our Nation.
A Place Where You Belong
At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team.
Why Join Us
Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we're not just protecting systems; we're pioneering them. Come be a part of our team and redefine the possibilities in our industry!

EEO Commitment
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
Job Posted by ApplicantPro

<h3>Job Description</h3>
EON Applications, a leader in Business Solution Software is looking to expand its helpdesk/software support team for our AcquireTM Applicant Tracking software unit.
We seek technicians with strong interpersonal skills capable of multi-tasking and working in a fast paced environment. Position requires candidate’s posses both excellent verbal and written communication skills. Technicians will be answering phone calls and responding to emails from customers who utilize EON Applications AcquireTM applicant tracking software. Typical calls may include resolving registration issues, product installation and general usage questions.
Job Description: 
<ul>
<li>Provide 1st level telephone support of AcquireTM software.</li>
<li>Document all customer/case details in support case tracking system.</li>
<li>Communicate effectively with Customers to determine and resolve common problems and requests in compliance with established service level agreements.</li>
<li>Maintain a personal queue of ongoing customer issues until resolution. Interface with members of an escalation team and with R&amp;D resources to bring escalated issues to resolution.</li>
<li>Act as a liaison between Customers and Technical Department, including escalation of cases to 2nd level support if necessary and reporting back to customer with resolution.</li>
<li>Resolve 40% - 60% of problems directly with the client via remote control software, account management and other tools.</li>
<li>Participate as an active member of the Helpdesk team.</li>
<li>Provide reports and updates to the Helpdesk Support Lead on a regular basis. </li>
</ul>
Qualifications: 
<ul>
<li>Must be a team-player, self-starter, goal oriented, open minded, flexible and a people oriented professional. </li>
<li>Must have some knowledge of HTML, CSS and MSSQL.</li>
</ul>
EON Applications offers an attractive compensation and benefits package and is an Equal Opportunity Employer.
EON Applications is a Software Development and Service Provider for the SME space and has established its competitive advantage with its ability to deliver tier one technology solutions into the small and mid- market, at a small and mid-market price point.
EQUAL EMPLOYMENT OPPORTUNITY
EON Applications, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which EON Applications, Inc. has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment.

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