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Business Intelligence Analyst II w/ The Trade Desk, Inc. in NY, NY. Telecommuting permitted: work may be performed within normal commuting distance from The Trade Desk, Inc. office in NY, NY. Mng &amp; resolve ad hoc Bus Intelligence requests, dvlpng new tools to automate repetitive tasks. Identify &amp; analyze advtg intelligence data to understand mkt share trends &amp; make recommendations for The Trade Desk to increase mkt share. Position reqs a Bach deg (U.S. or foreign equiv) in Stats, Bus Intelligence, Comp Engg or rel field &amp; 4 yrs of exp in the job offered or rel role. Must have 4 yrs of exp w /: data extraction tools incl writing &amp; modifying optimized code in SQL; data visualization incl driving discussions w/ stakeholders to define success criteria for a project, dvlpng reqs &amp; relevant KPIs, building mockups &amp; data pipeline, &amp; delivering dashboards per stakeholder needs; data analysis incl helping the bus solidify questions, extracting &amp; analyzing data, &amp; providing insights to commerc'l leadership to influence bus outcomes; project delivery incl performing cost estimate evaluations for undefined or complex projects, building roadmaps, &amp; mng stakeholder expectations via regular touchpoints; &amp; presenting data stories using PowerPoint presentations &amp; dashboards to influence data driven decisioning. Must have 2 yrs of exp w/: big data tools&amp; manipulating large datasets w/ optimal coding;&amp; programming languages to extract, analyze &amp; load data. Sal: $141,170 -$170,600/yr. Qualified Applicants: Apply online at <a href="https://careers" target="_blank">https://careers</a> thetradedesk.com/jobs/4738618007/bus iness-intelligence-analyst-ii

Business Intelligence Analyst II 

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment. Responsibilities: • Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues. • Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems. • Assist users with IT-related inquiries, providing clear guidance and promoting best practices. • Escalate complex technical problems to higher-level support teams when necessary. • Support the provisioning and deployment of new systems and technologies to meet organizational needs. • Conduct routine maintenance and troubleshooting to optimize the performance of existing systems. • Maintain detailed and accurate documentation of support requests, resolutions, and IT resources. • Collaborate with IT team members to ensure seamless service delivery and effective problem-solving. • Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.• Familiarity with Cisco technologies and networking concepts. • Proficiency in Microsoft tools and software applications. • Experience working with Active Directory for user and system management. • Knowledge of computer hardware and troubleshooting techniques. • Understanding of configuration management principles and practices. • Experience in deployments of IT systems and technologies. • Strong communication skills to interact effectively with end-users and team members. • Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide exceptional technical support and ensure smooth hardware deployment and maintenance. Based in Lewis Center, Ohio, this long-term contract position offers an excellent opportunity to apply your skills in computer hardware and software troubleshooting. If you thrive in a dynamic environment and excel at resolving technical issues, we encourage you to apply. Responsibilities: • Perform imaging and deployment of computer hardware to meet organizational needs. • Manage Tier 1 support tasks such as resolving basic technical issues and troubleshooting system problems. • Facilitate hardware refresh processes, ensuring seamless transitions and minimal downtime. • Assist with data transfer operations to ensure secure and efficient migration of information. • Provide support for Microsoft technologies, addressing user concerns and maintaining system functionality. • Collaborate with team members to enhance support processes and improve overall efficiency. • Document and track technical issues, providing detailed resolutions to ensure long-term reliability. • Offer hands-on assistance for hardware installations and configurations. • Communicate effectively with users to understand and resolve their concerns. • Stay updated on emerging technologies to enhance service delivery.• Proven experience in computer hardware deployment and imaging. • Understanding of Tier 1 support duties, including troubleshooting and issue resolution. • Familiarity with Microsoft technologies and their practical applications. • Ability to perform data transfer operations securely and efficiently. • Strong problem-solving skills and attention to detail. • Excellent communication abilities to interact with users effectively. • Capacity to work collaboratively within a team environment. • Willingness to stay informed about advancements in IT tools and systems.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team in Lewis Center, Ohio. In this long-term contract role, you will play a key part in supporting technical operations and ensuring smooth hardware and software functionality. This is an excellent opportunity to apply your knowledge of computer systems and provide exceptional customer support. Responsibilities: • Prepare, image, and deploy computer hardware to meet organizational requirements. • Assist with hardware refresh projects, ensuring timely and accurate replacements. • Provide Tier 1 support by troubleshooting and resolving basic technical issues. • Perform data transfers and ensure secure handling of sensitive information. • Collaborate with team members to address user concerns and improve IT operations. • Maintain detailed records of technical activities and support requests. • Offer guidance on Microsoft technologies to end users as needed. • Test and verify the functionality of new hardware and software installations. • Escalate complex issues to higher-level support teams when necessary.• Strong understanding of computer hardware, including imaging and deployment processes. • Familiarity with Microsoft technologies and related troubleshooting. • Experience in Tier 1 technical support or similar roles. • Ability to perform data transfers with attention to security and accuracy. • Excellent problem-solving and communication skills. • Detail-oriented with the ability to document technical activities effectively. • Willingness to collaborate with team members and escalate issues when needed.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Mequon, Wisconsin. This role involves providing comprehensive IT support to faculty, staff, and students within a higher education environment. You will assist with key projects, including system upgrades and office relocations, while delivering exceptional customer service and technical solutions. Responsibilities: • Deliver first-level IT support to university faculty, staff, and students, addressing technical issues promptly. • Assist in upgrading approximately 600 computers from Windows 10 to Windows 11, ensuring smooth transitions for all users. • Support office relocations for approximately 200 individuals, including computer setups and file transfers. • Respond to and manage IT-related support tickets, resolving user issues efficiently. • Provide basic training and guidance to faculty, staff, and student workers on IT systems and tools. • Collaborate with the IT team to ensure seamless operations and address technical challenges. • Equip end-users with the necessary skills and knowledge to perform their roles effectively. • Offer ad hoc assistance with general help desk responsibilities as needed. • Maintain confidentiality and prioritize tasks in a fast-paced environment.• Proven experience with operating systems, including Windows (required) and Macintosh (preferred). • Familiarity with tools such as OneDrive, Office 365, and Zoom, as well as imaging software. • Strong interpersonal and communication skills for providing excellent customer service. • Ability to troubleshoot and resolve technical issues independently. • Knowledge of Active Directory, computer hardware, and configuration management. • Experience with deployments and device setups, including Apple and Android technologies. • Capability to work collaboratively and adapt to changing priorities. • Strong problem-solving skills and attention to detail in a dynamic work environment.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position that will involve providing technical support for an extensive infrastructure upgrade across thousands of locations nationwide. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and have excellent attention to detail.
 
Responsibilities:
• Conduct pre- and post-validation of IT equipment to ensure proper functionality during switch upgrades.
• Provide technical support for a nationwide infrastructure project involving over 4,300 locations.
• Troubleshoot and resolve hardware and network issues efficiently and accurately.
• Document technical processes, solutions, and issues to maintain clear and precise records.
• Collaborate with team members to ensure smooth execution of upgrades and resolve any challenges.
• Communicate effectively with stakeholders to provide updates and address concerns.
• Work on-site during 3rd shift hours from Monday through Thursday to meet project requirements.
• Perform break/fix tasks to resolve IT equipment failures.
• Utilize basic network troubleshooting techniques to identify and resolve connectivity issues.
• Previous experience in IT Help Desk or technical support roles. • Familiarity with call center environments and customer service skills. • Proficiency in computer hardware and network troubleshooting. • Strong documentation skills to ensure accurate tracking of technical processes. • Ability to work independently and manage tasks with minimal supervision. • Excellent communication skills to interact with team members and stakeholders. • Close attention to detail to ensure high-quality work. • Availability to work 3rd shift hours on-site as required.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position where you will play a vital role in supporting IT infrastructure upgrades across multiple locations nationwide. The position requires strong technical expertise, attention to detail, and the ability to work effectively during third-shift hours.
 
Responsibilities:
• Conduct pre- and post-validation of IT equipment during infrastructure upgrades across over 4,300 locations.
• Provide technical support to ensure smooth execution of switch upgrade projects.
• Troubleshoot and resolve hardware-related issues efficiently.
• Document network configurations and updates with precision and accuracy.
• Collaborate with team members to address technical challenges and improve processes.
• Perform basic network troubleshooting to identify and resolve connectivity problems.
• Ensure all necessary equipment is functioning properly before and after upgrades.
• Respond to technical inquiries and offer solutions to users experiencing issues.
• Maintain organized records of all technical support activities and updates.
• Adhere to established protocols and guidelines for IT support services.
• Proven experience in IT Help Desk and Technical Support roles. • Familiarity with computer hardware and its troubleshooting. • Experience in network documentation and configuration. • Ability to perform break-fix tasks efficiently and effectively. • Strong skills in basic network troubleshooting. • Excellent communication skills to interact with team members and users. • Ability to work overnight shifts from Monday through Thursday. • Strong organizational skills and attention to detail for accurate documentation.

<h3>Job Description</h3>
Job DescriptionWe are looking for a detail-oriented Help Desk Analyst I to join our team in Hartford, Connecticut. In this Contract-to-permanent role, you will provide essential technical support to end users, ensuring smooth operation of hardware and software systems. This position offers an excellent opportunity to work in the healthcare industry while honing your troubleshooting and customer service skills. Responsibilities: • Respond to help desk inquiries, building strong customer rapport and gathering detailed information to resolve technical issues. • Prioritize and manage incoming technical problems, escalating complex issues to senior technicians when necessary. • Document the entire troubleshooting process, including all actions taken and decisions made, to ensure accurate records for future reference. • Use diagnostic tools and online resources to identify and resolve technical problems effectively. • Install, update, and maintain software applications and hardware components to ensure system reliability. • Perform hands-on technical support, such as configuring systems, implementing backups, and upgrading hardware. • Conduct routine maintenance on workstations, printers, and other peripherals to prevent potential issues. • Test and validate problem resolutions to confirm successful fixes before closing tickets. • Create and maintain user-friendly guides, FAQs, and troubleshooting sheets to assist end users in resolving common issues. • Implement and update antivirus software to enhance system security.• Proficiency in troubleshooting and supporting Microsoft Windows 10 operating systems. • Strong ability to diagnose and resolve hardware and software issues. • Familiarity with using online resources, including knowledge bases and FAQs, for technical problem-solving. • Experience with installing and maintaining antivirus software and conducting system backups. • Excellent verbal and written communication skills for interacting with end users and documenting resolutions. • Ability to multitask and prioritize issues in a fast-paced help desk environment. • Knowledge of preventative maintenance practices for workstations, printers, and peripherals.

<h3>Job Description</h3>
Job Description
Job Summary
As the Help Desk Analyst, you will provide technical support to users, resolving issues with their devices, software, and networks. Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the user of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Functions 
<ul>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems</li>
<li>Oversee the daily performance of computer systems including servers, access points, desktops, laptops, thin clients, switches, etc.</li>
<li>Develop training materials and procedures, or train users in the proper use of hardware or software</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.</li>
<li>Desktop Email Client Setup and Configuration with O365</li>
<li>Manage user accounts as per company’s policy</li>
<li>Lock, unlock, and reset passwords for Active Directory, VPN, LDAP</li>
<li>Grant access to network resources like files, computers and printers</li>
<li>Manage and follow up with users on their open helpdesk cases</li>
<li>Familiarity and comfort in working with vendors</li>
<li>Remote Access (VPN, Remote Desktop Connection, Terminal Server)</li>
<li>Provide support and user access for ERP system, badge access, and network access</li>
</ul>
Minimum Qualifications:
<ul>
<li>Associates degree in System Administration or other related field in IT</li>
<li>Proficient with Office 365 products: Word, Excel, Access, PowerPoint, Outlook </li>
<li>Understanding of WAN, LAN architectures, IP protocols, telecommunication, and network topologies</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in System Administration or other related field in IT</li>
<li>3+ years system configuration and/or system administration experience</li>
<li>3+ years experience troubleshooting hardware and software issues</li>
<li>Experience with Globalshop ERP or similar manufacturing ERP platforms</li>
</ul>
Work Requirements:
<ul>
<li>Strong interpersonal, verbal and written communication skills</li>
<li>Works well independently and efficiently to meet deadlines</li>
<li>Prompt response to support related email, phone calls and other electronic communications</li>
<li>Self-motivated, detail-oriented and organized</li>
</ul>
Disclaimer:
The above statements are intended to describe the general details of the essential responsibilities being performed in the job. It is not designed to be a comprehensive list of all duties and responsibilities. All associates may be required to perform duties outside their normal responsibilities from time to time, as needed. The company reserves the right to make changes to the job description at any time.

<h3>Job Description</h3>
Job DescriptionOur client, a well-established organization in downtown San Francisco, is seeking a&nbsp;Desktop Support Specialist&nbsp;for a contract role with strong potential for extension. This position is ideal for an organized and reliable IT detail oriented who thrives in a hybrid work environment and enjoys hands-on technical troubleshooting. Key Responsibilities: Respond to walk-up support requests and resolve hardware/software issues. Troubleshoot technical issues, including Windows and Mac OS (50/50 environment). Perform access requests, password resets, and hardware/software installations. Set up and configure new permanent equipment such as laptops, docks, and accessories. Address issues with devices like cameras, docks, screens, and peripherals. Maintain functionality of conference rooms and perform health checks on A/V systems. Provide technical support for tools and platforms such as Okta, Active Directory (AD), Google Workspace, Slack, Zoom, and Atlassian/Jira. Train users when necessary and contribute to IT documentation and knowledge base. Prioritize and manage concurrent requests effectively.Qualifications: 3-5+ years of IT/helpdesk experience with proven reliability. Experience with Windows 10, Mac OS, and cloud platforms like O365. Proficiency in troubleshooting networking setups, such as WiFi and LAN support. Familiarity with enterprise tools including Zoom, Google Meet, and Jira. Experience in imaging laptops, configuring hardware, and onboarding new employees. Strong technical documentation skills and customer-focused communication style. A collaborative attitude and ability to think critically in troubleshooting situations. Desired Skills: Technical experience with both Windows and Mac operating systems. Familiarity with helpdesk software and ticketing systems. Experience with video conferencing systems and improving end-user setup. Ability to address issues in a fast-paced, dynamic environment.

656 Help Desk Analyst Jobs