<h3>Job Description</h3>
Job Description
What you'll be doing:
<ul>
<li>Provides technical assistance, support, and advice to end users for hardware, software, and systems.</li>
<li>Provides hands-on technical assistance to business and technical users.</li>
<li>Investigates and resolves computer software and hardware problems of users.</li>
<li>Serves as a contact for level 1 support.</li>
<li>Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.</li>
<li>Determines whether problem is caused by hardware, software, or system.</li>
<li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.</li>
<li>Talks with technical and non-technical co-workers to research problem and find solution.</li>
<li>Works with clients/end users with problem to solve provlem, using diagnostic software or by listening to and following instructions.</li>
<li>Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.</li>
<li>Follows quality standards and displays strong customer service skills. </li>
</ul>
What you'll have:
<ul>
<li>1 to 3 years of experience in a similar role</li>
<li>Experience with Windows OS</li>
<li>Strong written and verbal communication skills</li>
<li>Experienced with a variety of call-tracking software and systems</li>
<li>Ability to work in a team environment.</li>
</ul>
*100% on-site, contract position, M-F, 8am-5pm*

Help Desk Analyst

<h3>Job Description</h3>
Job Description
 At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 3000+ employees, as well as users in twenty-nine remote locations, traveling users and external customers requiring remote high-speed internet access while on property. 
ESSENTIAL DUTIES: 
<ul>
<li>The analyst will be responsible for taking escalated phone calls from internal and external users or calling back users who have escalated issues, troubleshot those calls, and provided solutions for the users’ issues or transferring those issues to the appropriate next level of support.</li>
<li>The analyst will be responsible for proactive maintenance, monitoring, documentation, and testing of desktop equipment, as well as, Imaging, troubleshooting and support of current technologies. Develop and maintain installation and configuration procedures and system standards.</li>
<li>Office moves and special projects. </li>
</ul>
REQUIREMENTS:
<ul>
<li>Associate degree (A.A.) or up to two years related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems.</li>
<li>1-3 years’ experience in a related IT position or Help Desk</li>
<li>
Ability to effectively respond to questions from customers and provide timely resolutions to issues while effectively communicating status to management and customers.
</li>
<li>
Proficiency with Microsoft Business products and operating systems
</li>
<li>
Working knowledge with HP printers and other peripherals; and familiar with related setup and administration
</li>
<li>
Excellent written and oral communication skills
</li>
<li>
Ability of handling multiple projects simultaneously
</li>
<li>
Participates in proactive team efforts to achieve departmental and company goals.
</li>
<li>
Demonstrate excellent customer service knowledge, skills, and abilities including trustworthiness and honesty.
</li>
<li>
Must be detail oriented.
</li>
<li>
Participates in proactive team efforts to achieve departmental and company goals.
</li>
<li>
Ability to multi-task in a fast-paced corporate environment
</li>
<li>
 Problem solving and analytical skills a must.
</li>
</ul>

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionWe are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage device configurations, and support endpoint security using Intune. You’ll play a key role in ensuring a seamless user experience across desktops, laptops, and mobile devices. Key Responsibilities: • Provide Tier 1 and Tier 2 technical support to end-users via phone, email, or in-person. • Deploy, configure, and manage devices using Microsoft Intune. • Troubleshoot Intune-related issues including app deployment, device compliance, and user access. • Monitor and maintain system performance and endpoint security. • Document issues and solutions within a ticketing system. Qualifications: • 2+ years of help desk or IT support experience. • Strong hands-on experience with Microsoft Intune and Microsoft 365. • Familiarity with Windows OS, mobile device management (MDM), and Azure Active Directory. • Excellent communication and problem-solving skills. Nice to Have: • Experience with PowerShell scripting. • Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.

<h3>Job Description</h3>
Job DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. The workplace is a dynamic, remote support environment where you will be part of a team that handles a wide range of support queries. Responsibilities: • Providing all-round technical support remotely in a call center environment • Handling and resolving up to 100 tickets daily, supporting all the sites from Houston • Utilizing Microsoft and Active Directory among other tools to troubleshoot and resolve issues • Maintaining detailed documentation of all incoming issues and the steps taken to resolve them, using Confluence for documentation • Participating in training sessions lasting for 1-2 months to continuously improve technical knowledge • Promoting a positive culture within the team through effective communication and teamwork • Assisting in the smooth operation of computer hardware and ensuring any issues are resolved promptly • Taking part in shift work to ensure 24x7x365 coverage • Working towards personal growth by taking every opportunity to expand skills and knowledge in various areas.• Proficient knowledge and understanding of Microsoft Suite. • Demonstrated experience with Active Directory. • Solid understanding of computer hardware, including troubleshooting and repair. • Bachelor's degree in Computer Science or related field. • Minimum of 1 year of experience in a help desk or technical support role. • Strong communication skills to effectively liaise with team members and customers. • Ability to multitask and prioritize tasks in a fast-paced environment. • Demonstrated problem-solving skills and ability to think critically. • Knowledge of basic networking principles. • Familiarity with the energy or natural resources industry is a plus. • Availability to work in shifts if necessary. • Demonstrated ability to maintain confidentiality and handle sensitive information. • Strong commitment to providing excellent customer service. • Ability to work well in a team environment.

<h3>Job Description</h3>
Job DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst I in North Billerica, Massachusetts. The chosen candidate will be part of a team that deploys and configures laptops and android phones. This role is based in an office setting and will involve travel to various locations. Key responsibilities: • Deploy and configure laptops and Android phones as per the process guidelines. • Effectively handle one-on-one interactions with employees at different locations for setup and configuration. • Manage and resolve related inquiries from customers. • Monitor customer accounts and take appropriate action when necessary. • Ensure accurate and efficient processing of customer credit applications. • Maintain up-to-date and precise records of customer credit. • Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, etc. for efficient deployment. • Handle tasks related to Microsoft, Active Directory, Apple Devices, and Computer Hardware. • Undertake configuration management and ensure proper deployment of resources. • Work on Mac Computers and use expertise to resolve related issues.• Proficiency in Android Development is required. • Must have a solid understanding of Cisco Technologies. • Knowledge and experience in Citrix Technologies is essential. • Experience with Mac Computers is a must. • Strong familiarity with Microsoft products and services. • Demonstrable skill in Active Directory management. • Proficiency in handling and maintaining Apple Devices. • Must have a good understanding of Computer Hardware. • Experience in Configuration Management is necessary. • Must have experience in managing and executing Deployments.

<h3>Job Description</h3>
Job DescriptionGeospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications. Responsibilities: - Provide technical support and troubleshooting assistance to end-users - Initiate and resolves service request/problem incidents - Install, configure, and maintain computer hardware and software - Assist with the setup and maintenance of user accounts and permissions - Works with system administrators and developers to ensure services/incidents are completed - Document all support activities and resolutions in the ticketing system - Follow standard operating procedures for incident management and escalation - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: - Proven experience as a Help Desk Analyst or Customer Service Support - Strong knowledge of Windows operating systems and desktop support - Ability to diagnose and resolve hardware and software issues - Excellent problem-solving skills and attention to detail - Active Directory experience preferred - DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security) - Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package. 
<ul>
<li>Competitive Compensation</li>
<li>Paid Time off includes 10 federal holidays and 15 additional days.</li>
<li>Bereavement Leave</li>
<li>Parental Leave</li>
<li>Company Paid STD and LTD</li>
<li>Life and AD&amp;D Insurance</li>
<li>Medical, Prescription, Dental, and Vision Coverage</li>
<li>401k Savings and company match</li>
<li>Employee referral program</li>
</ul>
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!

<h3>Job Description</h3>
Job DescriptionJob Title: Level 1 Help-Desk support/Customer ServicePart-Time-Should be available on an as-needed basisLocation: Newark, NJ (Onsite)The shifts will be the 2nd and 3rd shifts.Purpose of the Job:
<ul>
<li>Responsible for exceptional front-line client support by providing Tier 1 technical support through analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).</li>
<li>Responsible for client validation, initial service ticket creation and prioritization, basic troubleshooting, and resolving open incidents in the help desk as the first level of client service delivery; also performed on-site for Key Accounts as designated.</li>
<li>Document and triage the request by solving or escalating the request to Tier 2 technical support staff.</li>
<li>Ensure help desk services are delivered to clients in a high quality and professional manner consistent with company initiatives, and client expectations as well as internal and external SLAs.</li>
</ul>

Help-Desk Analyst

<h3>Job Description</h3>
Job Description
As a Help Desk Technician, you’ll be the first point of contact for technical support within the company. You’ll troubleshoot hardware and software issues, assist with user onboarding, and make sure our employees stay productive with minimal tech disruptions.
Responsibilities
<ul>
<li>
Provide first-level technical support to internal users via email, chat, or in person.
</li>
<li>
Troubleshoot and resolve hardware, software, and network issues.
</li>
<li>
Set up and configure new laptops, desktops, mobile devices, and peripheral equipment.
</li>
<li>
Maintain and manage user accounts in systems like Microsoft 365, Google Workspace, or Active Directory.
</li>
<li>
Support video conferencing tools and help users with remote collaboration tools (Zoom, Slack, Teams, etc.).
</li>
<li>
Document issues, solutions, and procedures in a ticketing system.
</li>
<li>
Escalate more complex issues to senior IT staff when necessary.
</li>
<li>
Assist with inventory tracking and hardware/software procurement.
</li>
</ul>
Requirements
<ul>
<li>
1–3 years of experience in an IT support or help desk role.
</li>
<li>
Strong problem-solving and customer service skills.
</li>
<li>
Basic knowledge of Windows, macOS, and common productivity tools.
</li>
<li>
Familiarity with troubleshooting hardware, printers, and basic networking issues.
</li>
<li>
Comfortable supporting both in-office and remote employees.
</li>
<li>
Strong communication skills and a calm, patient demeanor.
</li>
</ul>
What We Offer
<ul>
<li>
Competitive salary
</li>
<li>
Health, dental, and vision insurance
</li>
<li>
Flexible schedule and remote-friendly environment
</li>
<li>
PTO, sick days, and holidays
</li>
<li>
Opportunities for training and certification reimbursement
</li>
<li>
Supportive team environment with room to grow
</li>
</ul>

<h3>Job Description</h3>
Job Description
Help Desk Analyst opening to provide technical support to end users, troubleshoot and resolve IT-related issues, and maintain accurate records of interactions.
 
Responsibilities:
 
• Troubleshoot and resolve issues related to hardware, software, and other IT systems
• Provide technical support and assistance to end users
• Respond to inquiries via phone, email, or in-person
• Escalate complex issues to higher-level support teams or specialists when necessary
• Maintain accurate records of interactions and ensure customer satisfaction
• Assist with system updates or installations
• Utilize skills in Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments
• Ensure efficient and effective communication with end users
• Maintain a solid foundational understanding of IT systems and processes.
• Minimum of 2 years experience in a Help Desk Analyst role or similar
• Proficient in Android Development
• Familiarity with Cisco Technologies
• Knowledge of Mac Computers and Apple Devices
• Proficiency in Microsoft software and tools
• Experience with Active Directory
• Solid understanding of Computer Hardware
• Experience with Configuration Management
• Skilled in Deployments
• Excellent problem-solving and communication skills
• Ability to work in a team and independently when required
• High level of attention to detail and organizational skills.

<h3>Job Description</h3>
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
<ul>
<li>
We offer excellent benefits and perks including one free meal per shift and free theme park access.
</li>
<li>
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
</li>
<li>
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
</li>
<li>
We invest in training and development opportunities for all team members.
</li>
<li>
We promote social responsibility by being a good neighbor in the community.
</li>
<li>
We care for you, just as we care for others.
</li>
</ul>
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are: Founded in 1960, Loews Hotels &amp; Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
<ul>
<li>Competitive health &amp; wellness benefits, 401(k) &amp; company match</li>
<li>Paid Sick Days, Vacation, and Holidays, Paid Bereavement</li>
<li>Pet Insurance and Paid Pet Bereavement</li>
<li>Training &amp; Development opportunities, career growth</li>
<li>Tuition Reimbursement</li>
<li>Team Member Hotel Rates, other discounts, perks and more</li>
</ul>
What We're Looking For:
A Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort.
Who You Are:
<ul>
<li>Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.</li>
<li>Understands networks - wired and wireless</li>
<li>Effective communicator and highly organized</li>
<li>Enjoys solving problems</li>
<li>Values providing a high level of service in both the front and back of the house</li>
<li>Veterans and military spouses encouraged to apply</li>
</ul>
What You'll Do:
<ul>
<li>Support team members request and issue via chat, email, phone, or in person.</li>
<li>Provide appropriate information for problem solving to assist team members.</li>
<li>Follow up on all pending support calls to ensure solution and ticket closure.</li>
<li>Remotely access systems to resolve team members issues.</li>
<li>Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative.</li>
<li>Attends all required departmental/helpdesk meetings/training.</li>
<li>Reports any anomalies to the appropriate system management representative as they arise.</li>
<li>Hardware and software installation, such as network printers or approved programs.</li>
<li>Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems.</li>
<li>Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties.</li>
<li>Provide basic to intermediate network information to resolve network issue.</li>
<li>Other duties as assigned.</li>
<li>Support for IPTV</li>
<li>VDI Helpdesk support</li>
</ul>
Your Experience Includes:
<ul>
<li>One years of experience as a Helpdesk Technician (Hospitality a plus)</li>
<li>Knowledge and understanding computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations.</li>
<li>Able to work flexible schedule, including weekends, holidays, and nightshift.</li>
<li>High School Diploma or Equivalent is required.</li>
<li>Bachelor's degree Information Technology or related field. (Preferred)</li>
<li>Two or more years' experience as a Helpdesk Technician (Hospitality a plus). (Preferred)</li>
<li>two or more Information Technology related certifications. (Preferred)</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

425 Help Desk Analyst Jobs