<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas. In this role, you will provide technical assistance and support across multiple sites, addressing IT-related issues and ensuring seamless operations. This position involves collaborating with onsite team members and occasionally traveling to other locations.
 
Title: L1 Helpdesk 
Location: Fort Worth, Tx 
Duration: 2-3 months 
Pay: $25-28 per hour 
 
Responsibilities:
• Respond promptly to service desk tickets, resolving technical issues in a timely manner.
• Provide support for Google Workspace applications, assisting users with troubleshooting and functionality.
• Manage Active Directory tasks, including password resets and account maintenance.
• Diagnose and resolve network connectivity problems for end users.
• Offer remote desktop support to address software and hardware issues.
• Collaborate with team members to ensure consistent IT support across multiple locations.
• Maintain clear communication with employees regarding technical solutions and updates.
• Travel to satellite sites as needed, with mileage reimbursement provided.
• Document solutions and maintain accurate records within ServiceNow or other ticketing systems.
• Adhere to scheduled shifts and provide reliable support during operating hours.
• Proficiency in Active Directory for account management and troubleshooting. • Experience handling service desk tickets and resolving technical problems efficiently. • Familiarity with Google Workspace tools and functionality. • Solid understanding of basic troubleshooting techniques for software and hardware. • Ability to resolve network connectivity issues effectively. • Strong communication skills to explain technical solutions to non-technical users. • Healthcare industry experience is a plus. • Willingness to travel occasionally to other locations within the region.

Help Desk Analyst

<h3>Job Description</h3>
Job Description
Help Desk Analyst 75-85k, On-Site 
Liberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.
This person should be proficient with:
<ul>
<li>Citrix, VPN, iOS, iPad OS technologies</li>
<li>Lan, Wan and Network Systems Support</li>
<li>Printer and Office Computer maintenance</li>
<li>Customer support</li>
<li>Asset Management</li>
<li>White Glove IT Support</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's Degree or relevant experience required.</li>
<li>2+ Years of LAN, WAN and Network Systems support experience preferred</li>
<li>2+ Years of Law Firm or Professional experience required</li>
</ul>
To view all of Liberty’s openings please visit us at <a href="http://www.libertyjobs.com" target="_blank">www.libertyjobs.com</a>
Company DescriptionLibertyjobs.com has become an essential destination site for experienced job seekers. Our recruiters are continually posting active job openings to the website. Feel free to search our database of open positions and apply for your next career move! Hundreds of new jobs are listed on the site every month in a wide range of industries and locations. Last year we had over 900,000 unique job seekers visit our website, which means over 75,000 skilled job seekers search our openings every month. Established in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on: Information Technology, Software Programmers, Engineering, Manufacturing, Legal, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and Machinists. 
<h3>Company Description</h3>
Libertyjobs.com has become an essential destination site for experienced job seekers. Our recruiters are continually posting active job openings to the website. Feel free to search our database of open positions and apply for your next career move!\n\nHundreds of new jobs are listed on the site every month in a wide range of industries and locations. Last year we had over 900,000 unique job seekers visit our website, which means over 75,000 skilled job seekers search our openings every month.\n\nEstablished in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on:\n\nInformation Technology, Software Programmers, Engineering, Manufacturing, Legal, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and Machinists.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will provide essential technical support and ensure smooth operations for end-users. Your expertise in troubleshooting and resolving system issues will be crucial in maintaining productivity and efficiency. Responsibilities: • Deliver prompt and detail-oriented technical support to resolve user issues related to Windows systems and applications. • Manage and troubleshoot Active Directory accounts, ensuring proper access and security settings. • Respond to and resolve service desk tickets efficiently, maintaining accurate documentation of resolutions. • Perform basic troubleshooting for hardware, software, and network issues to minimize disruptions. • Assist with the installation and configuration of Microsoft Windows 10 systems and related applications. • Monitor system performance and proactively identify potential problems to mitigate risks. • Provide clear and effective communication with users to guide them through technical solutions. • Collaborate with team members to address complex technical challenges and share knowledge. • Escalate unresolved issues to higher-level support teams when necessary. • Maintain comprehensive records of technical procedures and user interactions to ensure consistent support.• Proficiency in Active Directory management, including account creation and maintenance. • Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques. • Experience with basic hardware and software troubleshooting in a help desk environment. • Ability to handle service desk tickets efficiently and document resolutions accurately. • Solid understanding of Microsoft Windows operating systems and functionalities. • Excellent communication skills to provide clear and friendly user support. • Problem-solving abilities with a focus on resolving technical issues in a timely manner. • Prior experience in a help desk or technical support role is preferred.

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
Location: Greenwood, IN (On-site)Department: ServiceEmployment Type: Full-TimeExperience Level: Entry-Level (1–2 years IT experience preferred)
About JPtheGeek
At JPtheGeek, we’re an approachable, people-focused Managed Service Provider dedicated to helping small and mid-sized businesses grow through exceptional IT service and strong relationships. Our culture emphasizes partnership, friendliness, fast response times, and being the team that clients love to work with. We invest in our people, celebrate wins, embrace growth, and always do the right thing.
If you’re passionate about solving problems, thrive in a supportive team environment, and want to grow your IT career with a company that values you — we want to meet you.
Position Overview
The Help Desk Analyst is the front line of client support at JPtheGeek. You’ll handle inbound tickets, phone calls, and service requests while delivering fast, friendly, and accurate technical assistance. This is an entry-level role, but we are not looking for someone brand-new to IT — you should have at least 1–2 years of hands-on IT support experience, whether through previous roles, internships, or technical schooling with real-world exposure.
You will work directly with clients, resolve issues efficiently, escalate when appropriate, and embody our core values in every interaction.
Key Responsibilities
Technical Support
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Level 1 support to clients via phone, email, remote tools, and ticketing system
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve issues related to:
o&nbsp;&nbsp; Windows desktop environments
o&nbsp;&nbsp; Microsoft 365 applications
o&nbsp;&nbsp; Workstations, laptops, printers, and peripherals
o&nbsp;&nbsp; Basic networking (DNS, DHCP, Wi-Fi connectivity, VPN)
o&nbsp;&nbsp; User account creation, password resets, permissions
o&nbsp;&nbsp; Antivirus, monitoring, and endpoint security tools
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document all work thoroughly and accurately within our ticketing system
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow established processes and SOPs for consistent service delivery
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate complex issues to Level 2/3 or specialized teams when needed
Customer Service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide friendly, patient, and professional support
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate clearly with both technical and non-technical users
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set proper expectations and follow through to ensure resolution
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliver a client experience that reflects our 100% customer satisfaction standards
Teamwork &amp; Continuous Improvement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with other technicians and teams to solve problems efficiently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in team meetings, trainings, and ongoing skill development
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Share ideas to improve processes and evolve as technology changes
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Embody JPtheGeek's core values: Be an Ambassador, Enjoy the Journey, Get It Done, Evolve &amp; Adapt, Do the Right Thing
Qualifications
Required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1–2 years of hands-on IT support experience (Help Desk, Desktop Support, Internships, or MSP experience preferred)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding of Windows desktop environments
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic understanding of networking fundamentals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong troubleshooting and problem-solving skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and customer service skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to prioritize tasks in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A team-first attitude and eagerness to learn
Preferred (Not Required)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience at an MSP or in a ticket-driven environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+, Network+, or equivalent certifications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exposure to RMM tools, PSA systems, or security tools
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with cloud services and identity platforms
Perks &amp; Benefits
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive pay
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, dental, and vision (we pay 50% of your coverage)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401k with Safe Harbor Company Match
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plus other benefits available
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5 Weeks of Paid Time Off!
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fun, supportive, high-energy team
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Career growth pathways into Level 2 Support, Onsite Support, Cybersecurity, or Systems Administration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunities to learn new technologies and be part of a culture that invests in your professional development
JPtheGeek is an equal opportunity employer—we encourage all qualified candidates to apply.

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst I | $20.00 - $22.50 per hour | Hybrid | Contract What Matters Most: 
<ul>
<li>Competitive Pay: $20.00 - $22.50 per hour</li>
<li>Location: Hybrid Work – 1 day per week onsite in Topeka, KS after 3 weeks training onsite</li>
<li>12-Month Contract opportunity with the possibility of extension</li>
<li>Weekly Pay with direct deposit</li>
<li>When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program</li>
</ul>
Job Description: Join a fast-paced technical support team dedicated to delivering exceptional service to end users across various departments. This role requires a customer-first mindset and hands-on experience in troubleshooting technical issues across multiple systems, devices, and applications. After initial onboarding, this position offers a hybrid work arrangement and participation in a 24/7 on-call rotation. Responsibilities:
<ul>
<li>Provide remote support for desktops, laptops, mobile devices, enterprise applications, connectivity, and peripheral devices</li>
<li>Log, troubleshoot, and resolve incoming incidents using established service management tools and procedures</li>
<li>Collaborate with end users to identify and resolve technical issues promptly and courteously</li>
<li>Maintain secure user access and ensure adherence to IT policies and best practices</li>
<li>Participate in technology initiatives and projects while meeting established service-level goals</li>
</ul>
Qualifications and Requirements:
<ul>
<li>1+ years of experience in a help desk/service desk environment with a relevant degree or equivalent experience</li>
<li>Proficiency with Windows platforms, Office 365, VPNs, remote support tools, and enterprise applications</li>
<li>Strong written and verbal communication skills to assist users across technical skill levels</li>
<li>Familiarity with incident tracking systems such as ServiceNow and knowledge of IT support principles</li>
<li>Must be able to work onsite during onboarding; parking fees apply; valid driver’s license required</li>
</ul>
Additional Requirements: 
<ul>
<li>Must pass a background check </li>
<li>Reliable internet required for remote work</li>
<li>Candidate must be within a 30–45 minute commute of Topeka, KS</li>
<li>Participation in a rotating 24/7 on-call schedule is required (with overtime compensation)</li>
<li>Must be able to type a minimum of 40 WPM with minimal errors</li>
</ul>
Benefits and Perks:
<ul>
<li>Pay Rate: $20.00 - $22.50 per hour</li>
<li>Medical Benefits: Eligible for dental, vision, and medical insurance</li>
<li>Training &amp; Growth: Opportunities for career growth and stability</li>
</ul>
Your New Organization:Join a dynamic team within a collaborative and fast-paced environment. This organization values professional growth and strong interpersonal skills to ensure seamless operations. This organization values technical expertise and strong interpersonal skills to ensure seamless IT operations. Core hours are Monday through Friday, with occasional remote work opportunities and the chance to earn overtime. Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The Pay Rate range for this position is $20.00 - $22.50 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.

<h3>Job Description</h3>
Job DescriptionWe are looking for a Help Desk Analyst I to join our team in Salt Lake City, Utah. In this role, you will provide essential Tier 1 support, ensuring the smooth operation of both on-site and remote office systems. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term collaboration. Responsibilities: • Provide Tier 1 technical support to address hardware and software issues for on-site and remote staff. • Troubleshoot and resolve basic technical problems related to Microsoft Windows and other systems. • Manage and respond to service desk tickets efficiently and effectively. • Perform break/fix tasks, ensuring minimal disruption to user operations. • Assist in deploying and supporting Intune systems as part of organizational needs. • Communicate clearly with users to understand and resolve their technical concerns. • Maintain accurate documentation of issues, resolutions, and support activities. • Collaborate with other IT team members to escalate complex problems when necessary. • Ensure compliance with company policies and procedures during all support activities.• Minimum of 1 year of experience in a technical support or help desk role. • Proficiency in troubleshooting basic hardware and software issues. • Strong knowledge of Microsoft Windows operating systems. • Experience handling service desk tickets and providing timely resolutions. • Ability to perform break/fix tasks with attention to detail. • Familiarity with Intune or similar deployment tools is a plus. • Excellent communication skills for interacting with users and team members. • Strong organizational skills to manage multiple tasks effectively.

<h3>Job Description</h3>
Job DescriptionJob Title: Help Desk Analyst Location: 800 W. Montgomery Ave | Philadelphia, PA 19122 Client: Philadelphia Gas Works Note: This is an on-site position Job Description Required Skills and Experience. 
<ul>
<li>Minimum 2 years of experience working in a single point of contact help desk </li>
<li>Experience using Jira Service Management Helpdesk application </li>
<li>Experience using GroupLink’s eHelpdesk platform </li>
<li>Experience using Genesys Cloud contact center and customer experience platform </li>
<li>Strong customer service skills; telephone etiquette </li>
<li>Great team-oriented interpersonal skill </li>
<li>Great organizational skills </li>
<li>Excellent analytical and problem-solving skills </li>
<li>Strong oral and written communications skills (technical and non-technical) </li>
<li>Robust understanding of the ACD system and trouble ticket process. </li>
</ul>
"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit." About Us: Since 2000, Tri-Force Consulting Services (<a href="https://triforce-inc.com" target="_blank">https://triforce-inc.com</a>) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

<h3>Job Description</h3>
Job DescriptionTitle - Help Desk Analyst Location: Columbus, OH 43215 Duration: 6 Months Contract with Possible Extension Rate: $26.20/Hour Job Description: Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system. Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity Knowledge of MS Office (O365) and use of ticketing system software. #TB_EN #ZRCompany DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website <a href="http://www.talentburst.com" target="_blank">www.talentburst.com</a> or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX &amp; downtown San Francisco, CA 
<h3>Company Description</h3>
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website <a href="http://www.talentburst.com" target="_blank">www.talentburst.com</a> or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX &amp; downtown San Francisco, CA

<h3>Job Description</h3>
Job DescriptionOur client is looking for an IT Support Specialist, providing exceptional technical assistance to internal users. You’ll troubleshoot hardware, software, and network issues, ensuring quick resolution and outstanding customer service. What You’ll Do:
<ul>
<li>Serve as the first point of contact for IT support via phone, chat, or remote access</li>
<li>Diagnose and resolve technical issues for PCs, laptops, mobile devices, and enterprise apps</li>
<li>Maintain data security and user access compliance</li>
<li>Document and track tickets to meet SLA goals</li>
<li>Collaborate with teammates to deliver seamless IT support</li>
</ul>
What You’ll Bring:
<ul>
<li>2+ years of help desk or service desk experience</li>
<li>Strong knowledge of Windows 10/11, Microsoft Office, and incident management tools</li>
<li>Experience with ServiceNow, Office 365, Citrix, and mobile OS preferred</li>
<li>Excellent communication and customer service skills</li>
<li>CompTIA A+ or Net+ certification a plus</li>
</ul>
 Estimated Min Rate: $22.00 Estimated Max Rate: $24.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: 
<ul>
<li>Medical, Prescription, Dental &amp; Vision Benefits (for employees working 20+ hours per week)</li>
<li>Health Savings Account (HSA) (for employees working 20+ hours per week)</li>
<li>Life &amp; Disability Insurance (for employees working 20+ hours per week)</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>401K Retirement Savings Plan</li>
<li>Direct Deposit &amp; weekly epayroll</li>
<li>Referral Bonus Programs</li>
<li>Certification and training opportunities</li>
</ul>
 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day &amp; Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit <a href="https://www.yoh.com/applicants-with-disabilities" target="_blank">https://www.yoh.com/applicants-with-disabilities</a> to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:&nbsp;<a href="https://www.yoh.com/privacy-notice" target="_blank">https://www.yoh.com/privacy-notice</a>Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a> 
<h3>Company Description</h3>
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a>

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service. Responsibilities: • Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels. • Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers. • Manage user account setups, including onboarding and offboarding processes, for new hires and departures. • Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems. • Administer Active Directory to manage user accounts and permissions effectively. • Monitor and address early-morning remote system login concerns to ensure operational readiness. • Support a workforce of 45-50 onsite employees and a few remote users with technical needs. • Recommend and implement solutions to enhance system performance and user experience. • Maintain accurate documentation of technical issues and resolutions for future reference. • Collaborate with team members to improve help desk processes and ensure consistent service delivery.• A minimum of 2 years of experience in a help desk or technical support role. • Proficiency in Active Directory for managing user accounts and permissions. • Strong knowledge of Windows 10 and Windows 11 operating systems. • Hands-on experience with troubleshooting technical issues, including hardware and software. • Familiarity with Microsoft applications such as Excel, Outlook, Teams, and Slack. • Ability to manage secure file transfer servers and ensure data integrity. • Excellent communication skills for interacting with onsite and remote users. • Strong problem-solving abilities and attention to detail.

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