<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide part-time IT support for our team in Santa Clara, California. This contract position requires a detail-oriented individual with strong technical troubleshooting abilities and excellent customer service skills. The ideal candidate will assist with hardware fixes, system administration, and user support, ensuring smooth day-to-day operations. Responsibilities: • Provide break-fix support for various hardware, including monitors and docking stations. • Serve as Tier 1 and Tier 2 support, addressing technical issues and escalating when necessary. • Communicate complex technical concepts in a clear and understandable manner to non-technical users. • Perform administrative tasks within Microsoft Entra, Azure, and Active Directory environments. • Assist with basic networking tasks and troubleshooting connectivity issues. • Administer and manage Microsoft Intune for device and application management. • Troubleshoot and resolve issues related to Windows operating systems. • Handle service desk tickets efficiently, ensuring timely resolution and documentation of issues.
• At least 3 years of experience in IT support or a similar role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with Microsoft Intune and its administrative functions.
• Basic knowledge of networking principles and practices.
• Experience with service desk ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service. Responsibilities: • Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently. • Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10. • Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to. • Collaborate with team members to identify and implement solutions for recurring technical problems. • Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary. • Assist with basic hardware and software installations and configurations. • Educate users on best practices and preventive measures to minimize technical disruptions. • Ensure timely communication with users about issue status and resolution timelines. • Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.• Proficiency in Active Directory for user account management and troubleshooting. • Solid experience with Microsoft Windows 10 and related environments. • Strong problem-solving skills with the ability to perform basic technical troubleshooting. • Familiarity with service desk ticketing systems and processes. • Excellent communication skills to interact effectively with users and team members. • Ability to work independently and prioritize tasks in a fast-paced environment. • Previous experience in a help desk or technical support role is preferred. • Knowledge of hardware and software installation and configuration is a plus.

<h3>Job Description</h3>
Job Description
Robert Half Technology is searching for a talented Service Desk Analyst for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The&nbsp;Service Desk Analyst&nbsp;will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.
 
The candidate will be required to:
<ul>
<li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li>
<li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li>
<li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li>
<li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li>
<li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li>
<li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li>
<li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li>
<li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li>
<li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li>
<li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li>
<li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li>
<li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li>
<li>Perform user maintenance in Active Directory </li>
<li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li>
<li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li>
<li>Identify and request purchases based on the needs of the end users.</li>
<li>Perform other duties as assigned.</li>
</ul>
<ul>
<li>Bachelor’s degree in computer science, information systems, or related field preferred</li>
<li>Previous experience as a help desk technician, computer technician, or IT support is preferred</li>
<li>Ability to troubleshoot and resolve multiple issues</li>
<li>Ability to multitask, prioritize, and manage time efficiently</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable in a diverse and fast-paced environment</li>
<li>Goal-oriented, organized team player</li>
<li>Experience working with network and server management support</li>
</ul>

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
Qualifications:
<ul>
<li>Experience supporting a Windows 10/11 environment</li>
<li>Excellent communication skills</li>
<li>PC/laptop hardware familiarity</li>
</ul>
Job Description: 
<ul>
<li>Provides technical assistance, support, and advice to end users for hardware, software, and systems.</li>
<li>Provides hands-on technical assistance to business and technical users.</li>
<li>Investigates and resolves computer software and hardware problems of users.</li>
<li>Serves as a contact for level 1 support.</li>
<li>Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.</li>
<li>Determines whether problem is caused by hardware, software, or system.</li>
<li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.</li>
<li>Talks with technical and non-technical co-workers to research problems and find solutions.</li>
<li>Ask user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.</li>
<li>Experienced with a variety of call-tracking software and systems.</li>
<li>Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.</li>
<li>Follow quality standards and display strong customer service skills.</li>
<li>Ability to work in a team environment.</li>
<li>Complete assigned tasks.</li>
<li>Strong communication skills; both written and spoken.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments. Responsibilities: • Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications. • Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections. • Manage service desk tickets efficiently, ensuring timely resolution of technical problems. • Provide support within Windows environments, including configuration and maintenance tasks. • Assist users with basic troubleshooting steps to diagnose and resolve IT concerns. • Collaborate with team members to ensure seamless communication and support across departments. • Offer guidance and training to users on Google Apps and other software tools. • Maintain accurate records of issues, solutions, and user interactions for future reference. • Conduct periodic checks and updates on systems to prevent recurring issues. • Support hardware setup and connectivity for desktops and related equipment.• Strong knowledge of Active Directory and Windows 10. • Proficiency in basic troubleshooting techniques for software and hardware. • Familiarity with Google Suite and Google Apps. • Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI. • Ability to manage service desk tickets and prioritize tasks effectively. • Solid understanding of Windows environments and system configuration. • Excellent communication skills to assist users and collaborate with team members. • Ability to document technical issues and solutions accurately.

<h3>Job Description</h3>
Job Description
Help Desk Analyst - Evening and Weekend Shift
Location:&nbsp;Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)
Salary:&nbsp;$70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)
Benefits:&nbsp;Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.
Work Model:
<ul>
<li>Onsite during onboarding:&nbsp;First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li>
<li>Transition to remote:&nbsp;After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li>
<li>Onsite team weeks:&nbsp;Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li>
</ul>
Evening &amp; Weekend Shift:
<ul>
<li>Week 1:&nbsp;Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li>
<li>Week 2:&nbsp;Wednesday-Saturday, 3 PM–12 AM </li>
</ul>
As a&nbsp;Help Desk Analyst, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.
 
 
Experience:&nbsp;Minimum of 2+ years in a professional Help Desk environment handling and troubleshooting 25-35 incidents daily.
Technical Proficiency:
<ul>
<li>Microsoft Office Suite (2013/2016/2019/365).</li>
<li>Expertise in troubleshooting Windows performance and connectivity issues.</li>
<li>Software application troubleshooting.</li>
<li>Experience with Mobile Device Management (MDM) tools like Intune preferred.</li>
<li>ServiceNow ticketing system</li>
</ul>
Soft Skills:
<ul>
<li>Exceptional customer service and communication skills.</li>
<li>Ability to adapt and learn industry-specific tools (legal experience would be a plus).</li>
</ul>
Career Development:&nbsp;This role offers numerous opportunities for internal promotion and growth within the organization.

<h3>Job Description</h3>
Job Description
Role: Help Desk Analyst 2
Location: Franklin/Madison, OH (Local Candidates Only)
Work Mode: Onsite 
Employment Type: Contract
Interview Mode: Only In Person
Skills Required:
<ul>
<li>Checking and controlling the server and offering solutions to its problems.</li>
<li>Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.</li>
<li>Help in organization and management of the business applications.</li>
<li>Determining the increased cases received by the IT Helpdesk.</li>
<li>Improving and adjusting the Virtual Desktop system.</li>
<li>Design and implement platform security.</li>
<li>Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.</li>
<li>Should strengthen the apps, the Windows server, and the principal operating system.</li>
<li>Providing technical assistance for all the servers, desktops, and services that apply business.</li>
<li>Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop</li>
<li>Very extensive knowledge with Windows 11, active directory, GPO settings.</li>
<li>Have some knowledge with Chromebooks.</li>
<li>Manage clients or their own company Citrix systems, VDI and its other technologies.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Analyst to join our team in Sherman, Texas. This is a Contract to permanent position, offering the opportunity to provide outstanding technical support to both students and staff. The role involves a mix of desktop support and light networking tasks, ensuring smooth operations across multiple campuses.
 
Title: Desktop Support 
Location: Sherman, Tx 
Pay: $25 per hour 
Duration; 6 month Contract to hire 
 
Responsibilities:
• Provide comprehensive desktop support for staff and students, including resolving hardware and software issues.
• Manage and troubleshoot Active Directory accounts and permissions.
• Install and maintain software applications, including specialized programs for educational purposes.
• Monitor and respond to service desk tickets in a timely and detail-oriented manner.
• Conduct basic troubleshooting for network connectivity and technical issues.
• Support Single Sign-On processes to ensure seamless access to systems.
• Travel to campuses and offices within a 3-hour radius for onsite technical assistance.
• Assist with the deployment and configuration of Windows 10 systems.
• Collaborate with team members to improve IT processes and user experience.
• Proficiency in Active Directory management and troubleshooting. • Strong knowledge of Microsoft Windows 10 operating system. • Experience with basic troubleshooting of hardware, software, and network issues. • Familiarity with service desk ticketing systems and processes. • Understanding of Single Sign-On technologies and their implementation. • Excellent communication skills to interact effectively with staff and students. • Willingness to travel for day trips to provide onsite support. • Ability to work independently and manage multiple tasks efficiently.

<h3>Job Description</h3>
Job DescriptionJob Description: The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. The professionals must be capable of managing performance and rectify any errors that occur within the Citrix and VDI service. They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment. They should have proficiency in ITIL and other IT operations frameworks. Questions 
<ul>
<li>Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? It will result in immediate termination of the contractor and make them ineligible for rehire in the program.</li>
<li>Please note: The selected candidate(s) must accept the offered position within 48 hours of vendor notification. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?</li>
<li>Once a candidate accepts an offered position, ALL compliance items listed under the Compliance tab on the candidate record must be completed within 5 business days and uploaded into Vector. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?</li>
<li>Candidates must be located within the state of Ohio. Where is your does your candidate currently reside?</li>
<li>Travel may be required throughout the state of Ohio. Does your candidate accept?</li>
</ul>
 The professionals should be able to provide all the necessary support for Citrix Infrastructure. Apart from these, the additional duties include: 
<ul>
<li>Manage clients or their own company Citrix systems, VDI and its other technologies.</li>
<li>Checking and controlling the server and offering solutions to its problems.</li>
<li>Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.</li>
<li>Help in organization and management of the business applications.</li>
<li>Determining the increased cases received by the IT Helpdesk.</li>
<li>Improving and adjusting the Virtual Desktop system.</li>
<li>Design and implement platform security.</li>
<li>Taking part in upgrading and updating the systems applications, installing it with up-to-date descriptions.</li>
<li>Should strengthen the apps, the Windows server, and the principal operating system.</li>
<li>Providing technical assistance for all the servers, desktops, and services that apply business.</li>
<li>Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop</li>
<li>Very extensive knowledge with Windows 11, active directory, GPO settings.</li>
<li>Have some knowledge with Chromebooks.</li>
<li>Travel may be required</li>
</ul>

1,121 Help Desk Analyst Jobs