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This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-10, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. Are you interested in helping youth and their families live vibrant and healthy lives? Are you interested in being part of a positive and strength-based team working together to provide quality behavioral health services to our community? If so, we have the job for you! Our Youth &amp; Family Services program in Salem is hiring a mental health therapist to join our team. The prospective candidate will be working in both our Children's Outpatient Program and our Wraparound Program, providing individual and family therapy, conducting mental health assessments, Wraparound eligibilities, case management, and clinical consultations. This is your opportunity to join a dynamic, diverse team that is dedicated to the MCHHS mission of creating a safe and welcoming environment where all people can access high quality health and human services. We offer great benefits, LPC and LCSW licensure supervision, and we are a qualifying site for Public Service Loan Forgiveness. We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
Wages: Mental Health Therapist 1: $28.67 - $38.42 hr Mental Health Therapist 2: $34.78 - $46.60 hr A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. WORK HOURS 
<ul>
<li>40 hours per week with benefits</li>
<li>Typical Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with one late clinic weekly (10:00 a.m. - 7:00 p.m.) with flexibility depending upon the needs of the department and program. </li>
</ul>
GENERAL STATEMENT OF DUTIES Mental Health Therapist 2: Provide assessments and treatment of individuals and families, including groups; provides crisis assessment and intervention services and related duties as required. Primary responsibility of this class is to provide assessment and treatment services; crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses and/or to develop and implement specific services in the community. Mental Health Therapist 1: Provide assessments and treatment of individuals and families, including groups; provides crisis assessment and intervention services and related duties as required. Primary responsibility of this class is to provide assessment and treatment services with oversight and support provided by a supervisor. Individuals and families served will generally have less complex needs and diagnoses as compared to a Mental Health Therapist 2 and Mental Health Therapist 3. SUPERVISION RECEIVED Mental Health Therapist 2 and 1: Works under the supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness. SUPERVISION EXERCISED Mental Health Therapist 2 and 1: Supervision of others is not a responsibility of positions in this classification. Mental Health Therapist 2 may act as Clinical Supervisor designee when needed. May assist in the supervision of practicum students and/or volunteers. Typical Duties - Duties include, but are not limited to the following 
<ul>
<li>Provides Mental Health Assessments and Child &amp; Adolescent Needs &amp; Strengths (CANS) screenings for children entering protective custody. Provides annual CANS screenings for children in protective custody.</li>
<li>Provides individual, family and group therapy services. Completes intake mental health assessments, including screening for alcohol and drug issues. Completes and updates an individual service plan. Obtains and maintains competence in all screening and assessment tools required by the county. Provides case management and outreach services to clients. Assists clients and families with developing skills to access community supports/resources and to advocate for themselves. Assists with making referrals for services.</li>
<li>Provides level of care determinations and eligibility reviews for youth being referred to the Wraparound Program. Presents cases at the System of Care Review Committee, which include eligibility recommendations.</li>
<li>Participates in individual service plan development in collaboration with the treatment team and other community providers. Ensures the collaborative development, periodic review and revision of an individual service plan. Provides service coordination to assist families in accessing formal and informal supports and services; facilitating communication between the family, natural supports, community resources, and involved child-serving providers and agencies; participates in team meetings at which strengths and needs are identified and safety planning occurs; and provides for continuity of care by creating linkages to, and managing transitions between levels of care, and transitions of older youth to the adult service system.</li>
<li>Completes required documentation and documents services to meet contract, administrative rule, and billing requirements and maintains acceptable level of productivity for these requirements. Expectation is that employee will strive for 60% of work hours on average to be billable hours with a minimum of 50% billable hours on average each month.</li>
<li>Provides consultation, training, &amp; orientation regarding mental health and co-occurring disorders treatment to team members, student interns, and other professionals.</li>
<li>Develops a proactive safety/crisis plan; ensures intervention to meet safety needs of children.</li>
<li>Attends treatment reviews and discharge planning staffings at hospitals, residential centers and day treatment programs to develop discharge/transition plans for the return of the child to the community.</li>
<li>Performs other duties as assigned by the supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING 
<li>Possession of a Master's degree in Psychology, Social Work, Recreational Therapy, Music Therapy, Art Therapy or a behavioral science field, or possession of a bachelor's degree in Nursing and licensed by the State of Oregon, or possession of a bachelor's degree in Occupational Therapy and licensed by the State of Oregon; OR second year graduate students waivered as QMHP's by the Oregon Health Authority.</li>
<li>Mental Health Therapist 2 Only: In addition to the educational requirements above, the Mental Health Therapist 2 must have at least one year of full-time, post-Master's degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. AUTO-PROMOTE AND SPECIAL CONDITIONS OF CLASSIFICATION Individuals hired as a Mental Health Specialist 1 will auto-promote, as noted in Article 4 in the Marion County personnel rules, to the classification of Mental Health Specialist 2 upon satisfactorily completing one-year, post master's degree, of service as a Mental Health Specialist 1. (One-year of work experience is equal to 2080 hours). SPECIAL REQUIREMENTS 
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. Applicants may be required to pass a practical knowledge and skills assessment as part of the interview process.</li>
<li>Must possess, or obtain within 60 days of hire, CANS certification (05 &amp; 6-20).</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; lifts, pushes, pulls, and carries 5 lbs.; moves carts weighing up to 5 lbs.; operates a keyboard; speaks with a clear and audible voice; reads a 12-pt. font; hears a normal speech level. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County policy Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 (Underfill) - Intensive Services and Supports - Relocation Offered

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-28, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. This is an opportunity to join a dynamic Crisis and Diversion team environment. This position will have primary responsibility for monitoring the Civil Commitment post commitment process, and back up precommitment investigations. The person in this position will have skills with engagement and community coordination of resources with a goal of stabilization into community services. This position will also have the opportunity to support a small caseload of short-term intervention therapy with persons in crisis and work with our diversion teams to stabilize and connect our Marion County residents with long-term community supports. If you are looking for an opportunity for variety in your work and to work as part of a team while serving people in some of their most difficult life circumstances, this could be what you are looking for. We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
GENERAL STATEMENT OF DUTIES Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community. SUPERVISION RECEIVED Work under a supervisor who assigns work establishes goals and reviews the results for overall effectiveness. SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules. Typical Duties - Duties include, but are not limited to the following Post-Commitment Monitoring Monitors all individuals under civil commitment, while inpatient and in the community. Determines necessity for and creates trial visits. Monitors all individual places on a trial visit, updates trial visits and completes revocations when necessary. Completes all court and state documents and reports. Attends court hearings. Provides consultation and training to hospitals, community members and agencies regarding the civil commitment process and procedures. Understands and works within the constraints of their role as a Post Commitment Monitor as well as maintains professional partnerships and boundaries with hospital staff and community professionals. Community Engagement Performs post commitment and investigations, as well as BRES services in the following locations: hospital and correctional environments, private residences, community organizations, and other environments as needed. Safely engages those under investigation. BRES Intake Screens all referrals to the BRES program for appropriateness. Provides intake evaluation, sets service goals for client's time in program. Coordinates use of Crisis Associates as needed for clients in BRES, with Respite Program Coordinator. BRES Case Management Connects client with community services, including but not limited to, benefits, community case management, community counseling, alcohol and drug programs, vocational resources, medical resources, and ongoing medication. Works closely with the Mental Health Specialist/ Associates at Marion County Jail and Adult Behavioral Health. Works closely with the Psychiatric Crisis Center and the Diversion Team to create alternatives to psychiatric hospitalization. Provide BRES Brief Counseling for clients on limited, as needed basis. Provide community outreach as needed. Community includes the courthouse, the annex, the jail, the mission or Simonka House, or any community location where a client may be found. Participates in diversion program meetings weekly. Provides case reviews of BRES clients. Discusses potential clients and services. Provides weekly mental health groups to participants of Lotus House. Other Job Duties Attends monthly PCC team meetings. Performs other job duties as assigned by the supervisor. Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of post-master's degree experience in the behavioral health field.</li>
PREFERENCES
<ul>
<li>Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. </li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either: 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>Must possess, or obtain within 6 months of hire, State of Oregon Civil Commitment Coordination and Investigation Certification.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; climbs 1 floor of stairs; reaches overhead; lifts, pushes, pulls and carries up to 15 lbs.; move carts weighing up to 15 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12 pt. font; hears a normal level of speech; works in areas that may be exposed to heat, cold, dust, smoke, noise, and chemicals; works in areas that may be wet or uneven. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 - BRES/Post Commitment Clinician

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-26, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. The Psychiatric Crisis Center has been working to expand by offering bilingual/bicultural services at our Woodburn office. The Mental Health Specialist in this position will provide crisis assessments to individuals in need as well as case management, resource identification, and referral options. This position will require a motivated individual to learn about the available community services to provide mental health well-being. The individual in this position will possess a desire to be creative in matching individuals to available services while educating the community about the various services we provide at the Crisis Center. This position provides services to monolingual Spanish-speaking individuals; therefore, fluent bilingual Spanish/English skills are required. We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
Wages: Crisis Clinician 1: $28.67 - $38.42 hr Crisis Clinician 2: $34.78 - $46.60 hr GENERAL STATEMENT OF DUTIES Crisis Clinician 2: Provide assessments and treatment of individuals and families, including groups; provides crisis assessment and intervention services and related duties as required. Primary responsibility of this class is to provide assessment and treatment services; crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses and/or to develop and implement specific services in the community. Crisis Clinician 1: Plans and carries out recreational, social and skills training activities; performs case management and counseling functions with Adults in Custody (AIC); facilitates counseling and/or skills training groups; performs related duties as required. Primary responsibility of this class is case management and counseling, without responsibility for developing and implementing specific programs in the community. SUPERVISION RECEIVED Crisis Clinician 2 and 1: Works under the supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness. SUPERVISION EXERCISED Crisis Clinician 2 and 1: Supervision of others is not a responsibility of positions in this classification. Crisis Clinician 2 may act as Clinical Supervisor designee when needed. May assist in the supervision of practicum students and/or volunteers. Typical Duties - Duties include, but are not limited to the following Counseling to Crisis Clients: Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. This work is done at two different locations each day (at the Salem Hospital Emergency Dept. and at PCC), so driving is required. Assessment of Mental Status: Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization. Planning Development: Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary commitment based on dangerousness and ability to care for self. Community Coordination: Maintain current knowledge of, and contact with, community agencies in order to make referrals appropriately. See that clients gain access to the services they need, and do follow-up work as needed, to make certain that client's needs are being met. Other:
<ul>
<li>Advocacy for Client's Rights: Provide advocacy for client rights, ethical consideration, needs for service and least restrictive care-intervention.</li>
<li>Requests for information: Respond to requests for information regarding clients not currently in the CSS, requiring a thorough knowledge of laws governing the release of confidential information.</li>
<li>Attend monthly PCC team meeting.</li>
<li>Perform other job duties as assigned by your supervisor. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING 
<li>Possession of a Master's degree in Psychology, Social Work, Recreational Therapy, Music Therapy, Art Therapy or a behavioral science field, or possession of a bachelor's degree in Nursing and licensed by the State of Oregon, or possession of a bachelor's degree in Occupational Therapy and licensed by the State of Oregon; OR second year graduate students waivered as QMHP's by the Oregon Health Authority.</li>
<li>Crisis Clinician 2 Only: In addition to the educational requirements above, the Crisis Clinician 2 must have at least one year of full-time, post-Master's degree experience in the behavioral health field.</li>
 PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. AUTO-PROMOTE AND SPECIAL CONDITIONS OF CLASSIFICATION Individuals hired as a Crisis Clinician 1 will auto-promote, as noted in Article 4 in the Marion County personnel rules, to the classification of Crisis Clinician 2 upon satisfactorily completing one-year, post master's degree, of service as a Crisis Clinician 1. (One-year of work experience is equal to 2080 hours) SPECIAL REQUIREMENTS 
<ul>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>This position provides services to monolingual Spanish-speaking individuals; therefore, fluent bilingual Spanish/English skills are required. An additional 5% will be added to the hourly wage as compensation for this skill. Finalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a part-time position (24 hours per week), which is eligible for overtime.</li>
<li>Typical Work Schedule: Thursday - Saturday, 8:30 a.m. - 5:00 p.m.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; lifts, pushes, and pulls up to 20 lbs.; carries up to 10 lbs.; moves carts weighing up to 20 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; works in areas that may be exposed to heat, cold, humidity, dust, and household cleaning chemicals. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Bilingual Crisis Clinician 2 (Underfill) - Part-time - Relocation Offered

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #513-2024-4, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. Are you a mental health therapist, counselor, or social worker who wants to make a positive impact in your community? Marion County Health and Human Services has a position with increased pay specifically for licensed therapists in recognition of the hard work, training, and knowledge that is required for licensure. This is an opportunity for you to join our expanding Adult Behavioral Health Program to support a high-risk and underserved population. In this position, you would provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). You would get to work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. An ideal candidate would have great communication skills, be flexible, enjoy a challenge, and have creative problem-solving skills. This position may act as a lead clinician providing clinical consultation and assistance to interns and other staff members. If you enjoy a diverse workday, want to increase your clinical skills, and would like to be part of an amazing team, this is the perfect job for you! We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
GENERAL STATEMENT OF DUTIES Provide assessment and treatment services; crisis intervention, including intensive services, to individuals and their families with complex needs and diagnoses; or develop and implement specific services in the community. Act as a task supervisor for interns and staff, provide clinical supervision to mental health professionals, to perform various advanced, specialized clinical and treatment services for individuals receiving services and their families. SUPERVISION RECEIVED Work under the general supervision of a manager or supervisor, who assigns work, establishes goals, and reviews the results for overall effectiveness. Per Oregon Health Authority, Behavioral Health Services Rule 309-019-0130: Program staff providing direct services shall receive clinical supervision by a qualified clinical supervisor related to the development, implementation, and outcome of services, documentation of two hours per month of supervision for each individual supervised. SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers, as defined in the Marion County Personnel Rules. May assist in the supervision of interns and volunteers. Typical Duties - Duties include, but are not limited to the following Provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). Work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. May act as a lead clinician providing clinical consultation and assistance to interns and other staff members. Therapy 
<ul>
<li>Provide individual and group therapy to individuals using a variety of evidence-based practices as clinically indicated, which may include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Solution-Focused Brief Therapy (SFBT), Collaborative Assessment and Management of Suicidality (CAMS), Collaborative Problem-Solving (CPI), and Motivational Interviewing. </li>
<li>Provide advanced and specialized therapeutic interventions to individuals, such as EMDR, advanced DBT, ACT, etc.</li>
<li>Work independently to provide crisis assessment and specific intervention services, including development of safety/crisis plans and suicide and self-harm risk assessments. </li>
</ul>
Case Management &amp; Consultation 
<ul>
<li>Determine individual service needs, eligibility, and appropriateness of services. </li>
<li>Provide case management to include making referrals and coordinating with other agencies to obtain services and resources for individuals; and advocacy and brokerage on behalf of client to access community resources, benefits, and entitlements. </li>
<li>Provides individual case specific consultation to other providers and community partners, which may include recommendations for risk reduction.</li>
<li>Work on development of individuals' natural supports.</li>
<li>May make recommendations for the courts regarding individual status, including risk factors and level of functioning.</li>
</ul>
Assessments &amp; Treatment Planning 
<ul>
<li>Provide intake and annual comprehensive mental health assessments, including assessing mental health and/or behavioral symptoms using a variety of standard assessment tools, individual functional skills, determining treatment needs, developing individualized treatment plans, developing crisis prevention plans, and directing provision of treatment services. </li>
<li>Assess, develop, and direct individual mental health, functional skills, and behavioral symptoms using various standard assessment tools and customized individual treatment plans.</li>
</ul>
Licensed Duties 
<ul>
<li>Act as a lead clinician, providing clinical consultation and assistance to interns and other staff members, including acting as a lead clinician in specific treatment areas requiring advanced training or expertise. </li>
<li>Review and evaluate treatment plans and therapeutic techniques of other staff. </li>
<li>Analyze individuals' symptoms and advice less experienced staff on appropriate treatment, changes in the treatment plan, and/or diagnosis. </li>
<li>May assist in the supervision of student interns and volunteers. </li>
<li>May assist with clinical supervision for mental health professionals. </li>
<li>Coordinate treatment or other educational and consultative services with community agencies and programs. </li>
<li>Provide mental health and/or substance use disorders education and training to other staff, outside professionals, and the community.</li>
</ul>
Documentation 
<ul>
<li>Maintain accurate and timely clinical documentation in accordance with Federal, State, County, and treatment program requirements under the direction of the clinical supervisor. </li>
<li>Meet performance expectations for time and billing standards.</li>
</ul>
Miscellaneous
<ul>
<li>Work with a team of clinicians and supervisor for treatment planning, staff and departmental meetings, and trainings.</li>
<li>Engage in clinical supervision with a qualified clinical supervisor related to the development, implementation, and outcome of services. </li>
<li>May represent the agency on internal or external committees as requested by the supervisor.</li>
<li>Perform other job duties as assigned by the supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING 
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy, or a behavioral science field; OR </li>
<li>Bachelor's degree in nursing or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
 SPECIAL REQUIREMENTS 
<ul>
<li>State of Oregon licensure, Licensed Clinical Social Worker (LCSW), Professional Counselor (LPC) or Marriage and Family Therapists (LMFT). </li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
 KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of community mental health concepts, chemical dependency case management, and treatment services; individual assessment, treatment planning, and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally regarding a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs one floor of stairs; lifts, pushes, pulls. and carries up to 15 lbs.; operates a keyboard; speaks with a clear and audible voice; reads at 12-pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, humidity, dust, smoke, noise, and household cleaning chemicals; works in areas that may be wet or uneven. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist, Licensed - Adult Outpatient - Relocation Offered

<h3>Job Description</h3>
Job Description
Antonyan Miranda, LLP is hiring an on-site Client Services Billing Specialist. The position involves frequent phone interactions with clients, timely follow-up on all payments, data entry, daily monitoring of accounts, and working closely with the finance team and attorneys. This position is responsible for the full cycle billing from the generation of WIPs, pre-bills, and preparation of finals bills to follow-ups on collections, including miscellaneous billing issues. Other duties may include accounts payable and various accounting projects.
Qualifications:
<ul>
<li>Experience in a legal setting preferred.</li>
<li>HS Diploma or equivalent required.</li>
<li>Practices superior time management.</li>
<li>Maintains excellent writing and language skills.</li>
<li>Makes evident good technical understanding and can pick up new tools quickly.</li>
<li>Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.</li>
<li>Strong analytical skills, attention to detail and ability to multi-task.</li>
<li>Must be able to investigate, document and resolve issues in a timely and professional manner.</li>
<li>Must possess the ability to generate trust and build relationships with co-workers.</li>
<li>Maintain confidentiality and professionalism at all times to protect the privacy of employees and clients.</li>
<li>Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.</li>
<li>Excellent phone manner and diplomacy required.</li>
<li>Experience with Collections a plus.</li>
</ul>
Benefits of Belonging to the AM Family:
<ul>
<li>75% employer contribution for all healthcare plans offered. Dental, vision and dependent coverage is available, including domestic partners.</li>
<li>Life, short-term and long-term disability insurance.</li>
<li>Health Savings Accounts, with qualifying health plan selection.</li>
<li>401(k) participation.</li>
<li>Paid parking.</li>
<li>Employee Assistance Program (EAP).</li>
<li>We have fun! Click here to view our online firm scrapbook.</li>
</ul>

Client Services Billing Specialist

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our West Tucson (Oracle) Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service-focused positions including work in home security product/service sales. Insurance industry experience require</li>
<li>Active Arizona P&amp;C License or the ability to obtain one</li>
<li>Experience working with sales and service standards and goals or thresholds</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-

Client Relations Specialist

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Placerville Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Active CA P&amp;C License required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts. Must be able to work Saturdays.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Natomas Branch. Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Phoenix 7th Street Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service. MVD or insurance industry experience required</li>
<li>P&amp;C license or MVD (RACF) certification required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
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