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At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity &amp; Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day… because who doesn’t want a job they can look forward to? Come grow your career with us! <ul><li>Big company with a family-owned feel – YOU are important to us, and we’ve built a culture you’ll love.</li><li>Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.</li><li>Job security – we have locations throughout the U.S. and Canada, and we’re not done growing!</li><li>Inclusion, sustainability, and reliability are at the core of our culture</li><li>Veterans' resources available to help transitioning service members find a new rhythm.</li><li>Dedicated to providing resources and encouragement for employee growth</li></ul>Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.Essential Duties and Responsibilities:<ul><li>Initiate outbound calls to potential customer leads for sales consultations and quotes</li><li>Serve as initial point of contact for potential customer via phone</li><li>Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation</li><li>Document and update customer interaction within customer relationship management (CRM) system</li><li>Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible</li><li>De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution</li><li>Exceed customer service expectations by providing an outstanding experience to every potential customer</li><li>Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality</li><li>Promote teamwork through consistency, reliability, and group cohesiveness</li><li>Performs other duties as assigned by supervisor.</li></ul>Experience and Minimum Qualifications:<ul><li>High School Diploma or equivalent.</li><li>Previous experience in a dynamic call center or customer service role</li><li>Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'.</li><li>Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a •roll up your sleeves• and "today not tomorrow" mentality.</li><li>Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.</li><li>Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.</li><li>Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.</li><li>Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.</li><li>Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.</li><li>Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.</li><li>Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.</li><li>Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).</li><li>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</li></ul>Preferred Knowledge, Skills, Abilities or Certifications:<ul><li>Understand and broad knowledge of financial software </li><li>Strong mathematical skills </li></ul>Travel Requirements:<ul><li>No travel required.</li></ul>Overtime/Additional Hours Requirements:<ul><li>May be requested to work overtime on evenings and weekends dependent on business need.</li></ul>Physical Requirements<ul><li>Normal Office Environment</li><li>Indoor work in a climate-controlled environment.</li><li>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</li></ul>Are We Your Company?Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:<ul><li>Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers</li><li>Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do</li><li>Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment</li><li>Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home</li></ul>What do we offer?<ul><li>Industry-leading compensation package</li><li>Fully paid Medical, Dental, and Vision benefits after 90 days</li><li>401k Savings Plan</li><li>Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs</li><li>Childcare benefits to support families</li><li>Endless opportunity for growth and advancement. Just ask our current employees!</li></ul>Other perks you need to know about: <ul><li>Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.</li><li>Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.</li><li>Gym membership compensation – your insurance will help cover the cost of your gym membership!</li><li>Groups like Vet Connect &amp; the Women’s Committee to help you get involved and to provide resources for your success </li></ul>Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including: <ul><li>LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list</li><li>Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list</li><li>Leaf Home is a Smart Culture Awards honoree for its employee-focused culture</li><li>Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists</li></ul>For a full list of awards earned by our brands, please visit <a href="http://www.leafhome.com/press/" target="_blank">www.leafhome.com/press/</a>.Diversity and Inclusion StatementLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.Equal Opportunity StatementLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Call Center Inside Sales Representative - Evening Shift - In Office

Call Center Inside Sales Representative - Day Shift - In Office

At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity &amp; Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day… because who doesn’t want a job they can look forward to? Come grow your career with us! <ul><li>Big company with a family-owned feel – YOU are important to us, and we’ve built a culture you’ll love.</li><li>Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.</li><li>Job security – we have locations throughout the U.S. and Canada, and we’re not done growing!</li><li>Inclusion, sustainability, and reliability are at the core of our culture</li><li>Veterans' resources available to help transitioning service members find a new rhythm.</li><li>Dedicated to providing resources and encouragement for employee growth</li></ul>Position Summary:The Call Center Operations Coordinator is responsible for overseeing the daily operations for a group of remote offices. The Call Center Operations Coordinator will need to demonstrate a high-level of professionalism while acting as a liaison between the Call Center and the Managers in the field. Essential Duties and Responsibilities:<ul><li>Manage all facets of our appointment calendars for a given group of offices.</li><li>Produce daily documentation outlining each office’s goals.</li><li>Monitor existing and newly added calendar appointments for accuracy.</li><li>Daily communication with customers to confirm estimate appointments.</li><li>Act as the direct contact for our in-field Operations Managers to investigate and resolve calendar issues, availability, and conflicts.</li><li>Routinely monitor the leads in the CRM to ensure capacity alignment.</li><li>Observe, review, and analyze processes to identify inefficiencies.</li><li>Provide daily/weekly feedback on office performance to both call center management and operations management.</li><li>Recognize trends and offer suggestions to streamline efficiency</li><li>Support contact center inbound/outbound call operations when calendar maintenance is up to date.</li><li>Conduct outbound dials and receive inbound calls similar to a Representative when not performing other duties.</li><li>Performs other duties as assigned by supervisor.</li></ul>Experience and Minimum Qualifications:<ul><li>High School Diploma or equivalent.</li><li>Prior experience in a high-volume contact center or equivalent</li><li>Strong customer service experience</li><li>Advanced leadership and team management skills</li><li>Ability to provide feedback to agents and help constantly improved team performance and morale</li><li>Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.</li><li>Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.</li><li>Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.</li><li>Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.</li><li>Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.</li><li>Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.</li><li>Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.</li><li>Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.</li><li>Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.</li><li>Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).</li><li>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</li></ul>Preferred Knowledge, Skills, Abilities or Certifications:<ul><li>Prior experience in management or team lead capacity preferred </li><li>Prior experience with large and geographically diverse construction/remodeling company preferred</li></ul>Travel Requirements:<ul><li>No travel required.</li></ul>Overtime/Additional Hours Requirements:<ul><li>Additional Hours May Be Required (Exempt Positions)</li></ul>Physical Requirements<ul><li>Normal Office Environment</li><li>Indoor work in a climate-controlled environment.</li><li>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</li></ul>Are We Your Company?Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:<ul><li>Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers</li><li>Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do</li><li>Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment</li><li>Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home</li></ul>What do we offer?<ul><li>Industry-leading compensation package</li><li>Fully paid Medical, Dental, and Vision benefits after 90 days</li><li>401k Savings Plan</li><li>Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs</li><li>Childcare benefits to support families</li><li>Endless opportunity for growth and advancement. Just ask our current employees!</li></ul>Other perks you need to know about: <ul><li>Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.</li><li>Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.</li><li>Gym membership compensation – your insurance will help cover the cost of your gym membership!</li><li>Groups like Vet Connect &amp; the Women’s Committee to help you get involved and to provide resources for your success </li></ul>Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a  multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including: <ul><li>LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list</li><li>Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list</li><li>Leaf Home is a Smart Culture Awards honoree for its employee-focused culture</li><li>Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists</li></ul>For a full list of awards earned by our brands, please visit <a href="http://www.leafhome.com/press/" target="_blank">www.leafhome.com/press/</a>.Diversity and Inclusion StatementLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.Equal Opportunity StatementLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Call Center Operations Coordinator

At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity &amp; Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day… because who doesn’t want a job they can look forward to? Come grow your career with us! <ul><li>Big company with a family-owned feel – YOU are important to us, and we’ve built a culture you’ll love.</li><li>Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.</li><li>Job security – we have locations throughout the U.S. and Canada, and we’re not done growing!</li><li>Inclusion, sustainability, and reliability are at the core of our culture</li><li>Veterans' resources available to help transitioning service members find a new rhythm.</li><li>Dedicated to providing resources and encouragement for employee growth</li></ul>Position Summary:The Call Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. The Call Center Supervisor will need to demonstrate a high-level of professionalism while creating an environment that fosters teamwork and success.Essential Duties and Responsibilities:<ul><li>Manage and develop of a team of inside sales contact center representatives through training, mentorship, and real-time KPI performance coaching</li><li>Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner</li><li>Create and maintain a high-quality work environment so team members are motivated to perform at their highest level</li><li>Conduct performance reviews including 30/60/90-day reviews and yearly reviews.</li><li>Monitor timesheets including time off requests, schedules, and timesheet approvals</li><li>Address performance issues in real-time following established company and department policy</li><li>Respond to and resolve employee relations issues expressed by team members</li><li>Provide statistical and performance feedback on a regular basis to each team member</li><li>Conduct one-on-one and team meetings to provide feedback, coaching, and team collaboration</li><li>Lead and/or participate in special projects as needed</li><li>Performs other duties as assigned by supervisor.</li></ul>Experience and Minimum Qualifications:<ul><li>High School Diploma or equivalent.</li><li>3+ years of prior call center supervisory experience or equivalent</li><li>Advanced leadership and team management skills</li><li>Ability to provide feedback to agents and help constantly improved team performance and morale</li><li>Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.</li><li>Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.</li><li>Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.</li><li>Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.</li><li>Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.</li><li>Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.</li><li>Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.</li><li>Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.</li><li>Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.</li><li>Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).</li><li>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</li></ul>Preferred Knowledge, Skills, Abilities or Certifications:<ul><li>Prior experience in the home improvement direct to consumer industry preferred</li></ul>Travel Requirements:<ul><li>No travel required.</li></ul>Overtime/Additional Hours Requirements:<ul><li>Additional Hours May Be Required (Exempt Positions)</li></ul>Physical Requirements<ul><li>Normal Office Environment</li><li>Indoor work in a climate-controlled environment.</li><li>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</li></ul>Are We Your Company?Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:<ul><li>Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers</li><li>Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do</li><li>Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment</li><li>Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home</li></ul>What do we offer?<ul><li>Industry-leading compensation package</li><li>Fully paid Medical, Dental, and Vision benefits after 90 days</li><li>401k Savings Plan</li><li>Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs</li><li>Childcare benefits to support families</li><li>Endless opportunity for growth and advancement. Just ask our current employees!</li></ul>Other perks you need to know about: <ul><li>Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.</li><li>Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.</li><li>Gym membership compensation – your insurance will help cover the cost of your gym membership!</li><li>Groups like Vet Connect &amp; the Women’s Committee to help you get involved and to provide resources for your success </li></ul>Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a  multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including: <ul><li>LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list</li><li>Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list</li><li>Leaf Home is a Smart Culture Awards honoree for its employee-focused culture</li><li>Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists</li></ul>For a full list of awards earned by our brands, please visit <a href="http://www.leafhome.com/press/" target="_blank">www.leafhome.com/press/</a>.Diversity and Inclusion StatementLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.Equal Opportunity StatementLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Las Vegas - Call Center Supervisor

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at <a href="https://jobs.hr.ncsu.edu/" target="_blank">https://jobs.hr.ncsu.edu/</a>.The College of Humanities and Social Sciences at North Carolina State University invites applications to join us as the Director of the Center for Family and Community Engagement (CFACE--<a href="https://cface.chass.ncsu.edu/" target="_blank">https://cface.chass.ncsu.edu/</a>). We seek an outstanding individual with a strong commitment to academic and research excellence commensurate with the expectations of a major research university, a proven record of effective leadership, and a visionary approach to administration. The director will lead efforts to promote research and engagement in the broad fields of family and community services and engagement. Reporting to the Associate Dean for Research and Engagement in the College, the director, serving as the center’s leader and administrative officer, will be called upon to provide strategic leadership and vision in:<ul><li>creating an environment that facilitates an effective shared vision; serving as a thought leader and ambassador for the center, college, and university;</li><li>leading research and engagement activities in the context of a broad vision of the Center’s mission;</li><li>identifying sources of external support for the Center’s research and engagement mission, and successfully obtaining such funding through grants, contracts, gifts, and other appropriate funding mechanisms.</li><li>facilitating an inclusive, equitable, and culturally competent environment with a strong commitment to recruiting and retaining diverse staff;</li><li>promoting and rewarding excellence in research, mentoring, center, college, and university service, and community engagement;</li><li>fostering a culture of interdisciplinary collaboration within the college, including building partnerships and alliances across the university;</li><li>linking programs within the center to the broader college and university missions, including developing external partnerships, when relevant, in support of the center’s  mission and goals; aligning and allocating resources with the center’s, college’s, and university’s strategic plans and vision;</li><li>demonstrating scholarly and professional engagement &amp; excellence</li></ul>Duties and responsibilities include, but are not limited to the following:<ul><li>performance evaluations for all direct reports, including annual reviews and recommendations for staff retention and  promotion;</li><li>recruitment and hiring of new staff;</li><li>recommendations for salaries for staff hires, including new hires, discretionary increases, and retentions; in a fair, equitable, principled, and defensible manner;</li><li>allocation of available space to meet center needs;</li><li>comprehensive planning of all funding sources in the center using all available funding sources to meet the needs of the center and allowing it to achieve its mission and goals;</li><li>management and administration of fiscal resources, including planning, expenditure of funds in accordance with relevant processes and rules, and execution of fiscal year close out in accordance with college standards;</li><li>assisting, when appropriate, the college’s development staff in fundraising;</li><li>serving, where appropriate, as the principal investigator for grants and contracts;</li><li>external relations with alumni and the community;</li><li>representing the center in college and university-level planning and strategy development.</li></ul>Inclusiveness and diversity are integral to NC State’s commitment to excellence in research, engagement, and education. We are particularly interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds, or incorporating diverse perspectives in research/leadership. The successful candidate will possess an outstanding record of research, teaching, and leadership accomplishments along with a strong commitment to diversity, equity, and inclusion.Minimum Education and ExperienceAn earned doctorate in a discipline in which a tenured position may be offered in the College of Humanities and Social Sciences and experience commensurate with an appointment at the rank of Professor in a department in the college.Departmental Required SkillsThe candidate must possess a record of scholarly excellence that would merit appointment at the rank of professor in one of the departments in the college.AA/EEONC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or <a href="mailto:workatncstate@ncsu.edu" target="_blank">workatncstate@ncsu.edu</a>. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.Final candidates are subject to criminal &amp; sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.To Apply:  For more information and to apply go to <a href="https://jobs.ncsu.edu/postings/177838" target="_blank">https://jobs.ncsu.edu/postings/177838</a>.

Director, Center for Family and Community Engagement, North Carolina State University

At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity &amp; Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day… because who doesn’t want a job they can look forward to? Come grow your career with us! <ul><li>Big company with a family-owned feel – YOU are important to us, and we’ve built a culture you’ll love.</li><li>Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.</li><li>Job security – we have locations throughout the U.S. and Canada, and we’re not done growing!</li><li>Inclusion, sustainability, and reliability are at the core of our culture</li><li>Veterans' resources available to help transitioning service members find a new rhythm.</li><li>Dedicated to providing resources and encouragement for employee growth</li></ul>Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.Essential Duties and Responsibilities:<ul><li>Answer inbound calls received through multiple lead generation channels in a prompt and professional manner </li><li>Initiate outbound calls for digital advertisement leads generated </li><li>Serve as initial point of contact for potential customer via phone and email </li><li>Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation </li><li>Document and update customer interaction within customer relationship management (CRM) system </li><li>Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible </li><li>De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution </li><li>Exceed customer service expectations by providing an outstanding experience to every potential customer </li><li>Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality </li><li>Promote teamwork through consistency, reliability, and group cohesiveness </li><li>Performs other duties as assigned by supervisor.</li></ul>Experience and Minimum Qualifications:<ul><li>High School Diploma or equivalent.</li><li>Must possess multi-tasking proficiency in ability to type while speaking to customers</li><li>Ability to work independently as well as in a team environment</li><li>Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns</li><li>Ability to adapt to new situations and learn quickly </li><li>High degree of dependability, motivation and flexibility in a constantly changing environment </li><li>Ability to make decisions quickly by balancing company guidelines and customer needs</li><li>Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.</li><li>Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.</li><li>Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.</li><li>Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.</li><li>Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.</li><li>Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.</li><li>Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.</li><li>Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.</li><li>Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.</li><li>Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).</li><li>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</li></ul>Preferred Knowledge, Skills, Abilities or Certifications:<ul><li>Previous experience in a dynamic call center working directly with customers</li></ul>Travel Requirements:<ul><li>No travel required.</li></ul>Overtime/Additional Hours Requirements:<ul><li>May be requested to work overtime on evenings and weekends dependent on business need.</li></ul>Physical Requirements<ul><li>Normal Office Environment</li><li>Indoor work in a climate-controlled environment.</li><li>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</li></ul>Are We Your Company?Focused On GrowthLeaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:<ul><li>Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers</li><li>Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do</li><li>Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment</li><li>Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home</li></ul>What do we offer?<ul><li>Industry-leading compensation package</li><li>Fully paid Medical, Dental, and Vision benefits after 90 days</li><li>401k Savings Plan</li><li>Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs</li><li>Childcare benefits to support families</li><li>Endless opportunity for growth and advancement. Just ask our current employees!</li></ul>Other perks you need to know about: <ul><li>Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.</li><li>Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.</li><li>Gym membership compensation – your insurance will help cover the cost of your gym membership!</li><li>Groups like Vet Connect &amp; the Women’s Committee to help you get involved and to provide resources for your success </li></ul>Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a  multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including: <ul><li>LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list</li><li>Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list</li><li>Leaf Home is a Smart Culture Awards honoree for its employee-focused culture</li><li>Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists</li></ul>For a full list of awards earned by our brands, please visit <a href="http://www.leafhome.com/press/" target="_blank">www.leafhome.com/press/</a>.Diversity and Inclusion StatementLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.Equal Opportunity StatementLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Inside Sales Representative

When it comes to quality products and exceptional customer care, Thiel’s Home Solutions (a company of LHS) stands out from the crowd. Since our founding in 1967, we’ve built our family owned and operated business on one motto – “Provide customers with quality products and services, and success will follow.” Our professional designers and installers follow this principle of providing outstanding service at an affordable price – making us the most trusted name in remodeling. At Thiel’s and LHS people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference… both to the homeowners we support and the staff that’s at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do.Position Summary The sales department supports the business by quickly forming lasting relationships with our customers. Your job is to help them find a beautiful solution to an outdated kitchen or bath. Essential Duties and Responsibilities<ul><li>Receive pre-set appointments from our inside sales department - no more cold calling</li><li>Facilitate a one-call-close appointment in customer home</li><li>Accurately complete all paperwork before it goes to Sales and Financing</li><li>Collaborating with team members and professionals in weekly team meetings</li><li>Meet with prospective customers using established sales methodology to educate, consult, inform, and sell solutions that will fit their needs within the initial sales consultation</li><li>Develop a rapport and conversation with the customer to facilitate one visit close</li><li>Leverage industry leading product samples, support and technology to assist you in closing the sale</li><li>Commitment to an outstanding customer service experience from beginning to end</li><li>Effectively self-manage sales calendar for prompt arrival at all scheduled appointments</li><li>Understand the need to be available when your customers are available - including evenings</li><li>Must hold a valid driver's license.</li><li>Performs other duties as assigned by supervisor.</li></ul>Experience and Minimum Qualifications<ul><li>2+ years of experience in outside sales, commissioned sales, in-home sales, or a related field</li><li>Excellent communication and organizational skills</li><li>Driven and collaborative approach</li><li>Must possess a valid drivers license</li><li>Access to reliable transportation</li><li>Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</li></ul>Preferred Knowledge, Skills, Abilities or Certifications<ul><li>Energetic and engaging interpersonal skills with the drive to succeed</li><li>Ability to overcome objections in the sales process</li></ul>Travel Requirements<ul><li>Travel within designated territory.</li></ul>Overtime/Additional Hours Requirements<ul><li>Additional Hours May Be Required (Exempt Positions)</li></ul>Physical Requirements<ul><li>Field Office/Manufacturing/Construction Environment</li><li>Indoor work in a climate-controlled environment.</li><li>Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li></ul>What do we offer?<ul><li>Industry leading compensation package</li><li>Full Medical, Dental, and Vision benefits after 90 days</li><li>401k Savings Plan</li><li>Paid Time Off</li><li>Wellness programs</li><li>Endless opportunity for growth and advancement</li></ul>

Outside Sales Representative

Thiel's Home Solutions - Outside Sales Representative - Cleveland

Adult Residential Facility Administrator POSITION : Administrator for Adult Residential Facility LOCATION : Carmichael, CA ANNUAL SALARY : $70,000 - $72,000 HOURS : 8 Hour shift, on-call  JOB SUMMARY:The Administrator ensures and maintains regulatory complianceas mandated by licensing and Regional Centers. The Administrator ensures thehealth, well-being, and safety of the clients; maintains regular communicationwith conservators and other outside agency representatives; manages staffing and labor hours in order to provide the highest quality care and support toclients; and trains and mentors direct support professional staff.JOB FUNCTIONS:<ul type="disc"><li>Maintain open communication with conservators, family, service coordinators, and/or other client representatives/advocates regarding client health, well-being, and quality of life and strong knowledge in Title 17 and 22.</li> <li>Maintain appropriate staffing for the facility in accordance with the programdesign by hiring and training staff, generating schedules to ensure adequate supervision and support of the client, as well as by delegating those duties that will best serve the client and the needs of the home</li> <li>Oversee daily business operations-i.e. client notes documentation, medication audits, personal and incidental funds disbursement and audits, physical plant inspections, maintenance of client and staff files, time card review and amendments, conduct annual performance evaluations and provide statement of discussions</li> <li>Attend trainings as mandated by Regional Centers</li> <li>Communicate with staff regarding quality care assurance</li> <li>Maintain safety compliance to prevent staff and client injury</li> <li>Responsible for resident care such as scheduling medical appointments, following up on recommendations by the doctor and ensuring the well-being and the overall medical condition of the residents</li> <li>Act as first responder in the field to emergencies and report special incidents according to applicable laws and regulations</li> <li>24 hour on call response, as applicable</li> <li>Performs other related duties and assignments as required</li></ul>EDUCATION / EXPERIENCE REQUIREMENT:<ul type="disc"><li>High School Equivalent and 3 years or more experience in a direct serviceagency and 3 years experience over a child service program......or</li> <li>A Bachelor’s degree with 2 years experience in a direct service agency.</li> <li>Adult Residential Facility Certification (ARF)</li> <li>DSP I and DSP II certificates.</li> <li>CPR/FA and CPI certification.</li></ul>Minimum Experience:<ul type="disc"><li>3 years experience with just a high school diploma in the field working with clients with developmental disabilities of Level 4I or Higher Home or 2 years experience with a bachelors degree.</li> <li>2 years minimum supervisory experience.</li></ul>Benefits:<ul type="disc"><li>Paid time off</li> <li>Vacation</li> <li>Sick leave</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Life Insurance</li></ul>Job Type: Full-timeSalary: $70,000 - $72,000Schedule:<ul type="disc"><li>8 hour shift</li> <li>On call</li> <li>Weekend availability</li></ul>#high

Adult Residential Facility Administrator - Winfin

Changing Lives Shaping The Future ADMINISTRATOR FOR CHILDRENS GROUP HOME  POSITION : Administrator for children's group home LOCATION : Brentwood, Ca ANNUAL SALARY : $75,000 - $77,000 HOURS : 8 Hour shift, on-call  JOB SUMMARY:The Administrator ensures and maintains regulatory complianceas mandated by licensing and Regional Centers. The Administrator ensures thehealth, well-being, and safety of the clients; maintains regular communicationwith conservators and other outside agency representatives; manages staffing and labor hours in order to provide the highest quality care and support toclients; and trains and mentors direct support professional staff.JOB FUNCTIONS:<ul type="disc"><li>Maintain open communication with conservators, family, service coordinators, and /or other client representatives/advocates regarding client health, well-being, and quality of life and strong knowledge in Title 17 and 22.</li> <li>Maintain appropriate staffing for the facility in accordance with the programdesign by hiring and training staff, generating schedules to ensure adequate supervision and support of the client, as well as by delegating those duties that will best serve the client and the needs of the home</li> <li>Oversee daily business operations-i.e. client notes documentation, medication audits, personal and incidental funds disbursement and audits, physical plant inspections, maintenance of client and staff files, time card review and amendments, conduct annual performance evaluations and provide statement of discussions </li> <li>Attend trainings as mandated by Regional Centers</li> <li>Communicate with staff regarding quality care assurance</li> <li>Maintain safety compliance to prevent staff and client injury</li> <li>Responsible for resident care such as scheduling medical appointments, following up on recommendations by the doctor and ensuring the well-being and the overall medical condition of the residents</li> <li>Act as first responder in the field to emergencies and report special incidents according to applicable laws and regulations</li> <li>24 hour on call response, as applicable</li> <li>Performs other related duties and assignments as required</li></ul>EDUCATION / EXPERIENCE REQUIREMENT:<ul type="disc"><li>HighSchool Equivalent and 3 years or more experience in a direct service agency and 3 years experience over a child service program......or </li> <li>A Bachelor’s degree with 2 years experience in a direct service agency.</li> <li>Group Home Certificate</li> <li>DSP I and DSP II certificates.</li> <li>CPR/FA and CPI certification.</li></ul>Minimum Experience:<ul type="disc"><li>3 years experience with just a high school diploma in the field working with clients with developmental disabilities of Level 4I or Higher Home or 2 years experience with a bachelors degree. </li> <li>2 years minimum supervisory experience. </li></ul>Benefits:<ul type="disc"><li>Paid time off</li> <li>Vacation</li> <li>Sick leave</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Life Insurance</li></ul>Job Type: Full-time  Salary: $75,000.00 - $77,000.00 per year  Schedule:<ul type="disc"><li>8 hour shift</li> <li>On call</li> <li>Weekend availability</li></ul>#high Providing Excellent Support and Advocacy

2,304 Call Center Representative Jobs