<h3>Job Description</h3>
Job Description
Job Description
Department: Operations
Division: LLC, Wholly owned by The Shawnee Tribe
Job Title: Operations Supervisor
General Definition: Responsible for overseeing the gaming facility’s adherence and compliance to policies and procedures, promotes positive customer relations and ensures adequate staffing levels are maintained in all departments.
Supervision Received: Sr. Operations Manager
Supervision Exercised: Various Department Heads
Essential Job Functions:
 Responsible for providing guidance and direction to assigned departmental personnel.
 Provide duties and directives to assigned operations personnel to ensure efficient operation of departments.
 Resolve customer issues/disputes.
 Compile required reports on operating functions of departments.
 Attend department staff meetings for all operations personnel to discuss operational problems or explain procedural changes or practices.
 Direct all department operations for assigned department(s).
 Provide input into and execute strategic plan consistent with the strategic vision of the facility.
 Provide input and direction in the development and monitoring of fiscal budgets and marketing strategies to produce both short term and long-term profitability for the facility.
 Provide input into and execute the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the facilities core service standards and brand attributes.
 Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the facilities competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
 Closely monitor customer flow to ensure the capacity is adequate to meet guest volume.
 Attempt to resolve significant problems to the satisfaction of the guest and in the best
interest of Golden Mesa.
 Handle complaints and render decisions tactfully.
 Observe games, always looking for irregularities or deviation from procedure including
internal security of the games.
 Maintain close interaction with all supervisors and surveillance in the observations of
games for any potential problem areas or irregularities.
 Report all irregularities to the Sr. Operations Manager.
 Act as liaison between the gaming floor and other departments on all gaming-related
activities.
 Act as interim Department Manager when manager is not present on shift.
 Build guest relations through visibility to customer, soliciting/requesting feedback, and
responding to guest concerns appropriately and professionally to resolve any issues. ·
 Perform all other duties as assigned.
MINIMUM QUALIFICATIONS
Education:
 Bachelor’s degree in hospitality/casino management or a related field
 Experience in lieu of a degree may be considered
Knowledge, Skills and Abilities:
 Must have knowledge of all Electronic Games Operations
 Must possess knowledge of Class II gaming rules, regulations, and operating practices
 Proven time management and critical thinking skills required
 Must possess excellent employee relations skills
 Must be flexible with schedule to include nights, holidays and weekends
 Ability to respond calmly and make rational decisions when required
 Must be able to listen and respond to visual and oral cues
 Must be able to tolerate areas containing varying noise and temperature levels,
illumination, vibration, crowds, and air quality
 Good organizational skills and ability to lead and direct personnel
 Must be self-motivated
 Must possess positive, professional and congenial attitude
 Strong written and oral communication skills
 Ability to maintain and establish effective working relationship with management, staff,
co-workers and general public
 Must be team oriented
 Ability to work a flexible and irregular schedule including weekends, evenings and
holidays
 Demonstrated success managing multiple departments, staff and operation functions
within the gaming industry
 Ability to build consensus and secure optimal resolution of specific issues among
multiple parties
 Ability to respond effectively to sensitive inquiries and complaints
 Must be able to work in a smoke filled casino environment
Training and Experience:
 Three (3) years progressively more challenging leadership role in a casino operations role
 Two (2) years management experience
 Must have gaming experience in both Class II gaming and Indian Gaming
Licenses/Certifications/Other:
 Must be able to pass a background check and receive a license or permit from all required
Regulatory Agencies, if applicable to perform the essential job functions
 Must be able to complete pre-employment drug test with a negative result

Operations Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
 
Department: Gaming
Reports To: TGA Manager
FLSA Status: Non-Exempt
Time Status: Full-Time
TS Range: 7/8 ($26.38
Closing Date: Open until filled
 

SUMMARY: This position represents the SIGC in a highly professional manner, requiring both technical and interpersonal skills. The position monitors the gaming operation to ensure compliance with the SIGC operating policy and procedures, preserves and protects the assets of the Squaxin Island Tribe, and ensures the integrity of the gaming operation. The position will monitor, inspect, investigate, and report on criminal and administrative incidents involving compliance with the Tribal Gaming Ordinance and Regulations, the Tribal–State Compact, RCW, the SIGC System of Accounting and Internal Controls, the requirements of the National Indian Gaming Commission, and the Indian Gaming Regulatory Act. This position may be assigned to Licensing, Enforcement, Surveillance, Audit, or IT, depending on the agency's needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
<ul>
<li>Use independent judgment to assess situations and conditions and determine an appropriate course of action.</li>
<li>Maintain all pertinent information and materials as confidential.</li>
<li>Monitor activity occurring on gaming property and gaming-controlled locations.</li>
<li>Research gaming internal controls and regulations, and apply necessary regulatory response to specific incidents.</li>
<li>Ensure regulatory compliance with all applicable tribal, federal, and state laws and regulations by monitoring, observing, reporting, and taking appropriate action. Detect and investigate regulatory issues, including but not limited to game protection, rules of play, irregularities, and relevant laws.</li>
<li>Perform audits and inspections on operations to determine compliance with the system of internal controls and regulations.</li>
<li>Write detailed, accurate, and thorough Incident Reports on all incidents that occur on the property</li>
<li>Assist the Internal Auditor, Licensing, and IT team in performing the functions of those units.</li>
<li>Utilize and maintain systems, logs, and other means to track and report gaming incidents and activities that are not normal to the operation or are in violation of specific gaming procedures and regulations.</li>
<li>Report immediately all observed violations (Administrative or Criminal) to the Director/Operations Manager in accordance with Tribal Gaming Agency policies and procedures.</li>
<li>Enforce applicable law while maintaining a positive relationship with those impacted. Maintain positive relations with employees, management, outside organizations/, agencies, and political entities.</li>
<li>Review all TLS certification and gaming reports to ensure regulatory compliance.</li>
<li>Assist in the daily routines of office maintenance, phones, filing, and organization for the effective and efficient operation of the agency. Gather statistical data and complete any other special projects as directed by the Director/Deputy Director.</li>
<li>Interact with Law Enforcement and other regulatory agencies to ensure objectives are met.</li>
<li>Respectfully interact with the public and licensees, maintaining a professional demeanor.</li>
<li>Perform shift work, including nights, weekends, and holidays as directed and as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES: This role does not include any supervisory duties.
 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Must have the ability to read and interpret rules and laws. Must be able to use a computer to communicate by email and type reports. Must be able to articulate accurately and concisely incidents and events in writing as well as verbally. Must have the ability to interact with team members as well as the public. A basic knowledge of gaming is required. A basic knowledge of computers and technology is required. Must possess the ability to learn and improve.
 
The candidate will be required to learn rules and regulations and follow policies and procedures. Candidates will be exposed to new technology and be required to research and learn new concepts.
 
EDUCATION and/or EXPERIENCE: Bachelor’s Degree in Criminal Justice or a relevant field and 1 year prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR Associate of Arts Degree in Business or relevant field and three years prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR High School Diploma/GED and five years prior table game, casino security and/or regulatory/investigative experience in law enforcement. The successful applicant will be required to complete the Squaxin Island Gaming Commission’s training program. Previous point of sales, TLS, and MIS experience is preferred.
 
A skills test will be administered as part of the interview
 
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
 
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 
CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid Washington State Driver’s license. Incumbents must pass a background investigation and meet the criteria for a gaming license.
 
OTHER: A skills assessment will be required for this position. The test will be conducted at the time of the interview. 
 
PHYSICAL DEMANDS: The physical demands outlined here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.
 
The successful applicant will be regularly required to talk and hear, frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. They will also occasionally be required to climb or balance, stoop, kneel, crouch, or crawl, as well as taste or smell. The employee may frequently be required to lift and/or move up to 50 pounds.
 
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud.
 
DRUG FREE WORKPLACE: The successful candidate will be required to have a urinalysis for drug and alcohol
screening in accordance with the Tribe’s Drug Free Workplace Policy.
 
INDIAN PREFERENCE: Indian Preference will be exercised in the hiring of this position in accordance with the
Tribe’s Personnel Policies.
 
TO APPLY: Submit application packets including a resume and cover letter on Paylocity through the Squaxin Island Tribe Career Opportunities website. Contact Human Resources for more information: 360-432-3865. 
Requirements:
EDUCATION and/or EXPERIENCE: Bachelor’s Degree in Criminal Justice or a relevant field and 1 year prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR Associate of Arts Degree in Business or relevant field and three years prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR High School Diploma/GED and five years prior table game, casino security and/or regulatory/investigative experience in law enforcement. The successful applicant will be required to complete the Squaxin Island Gaming Commission’s training program. Previous point of sales, TLS, and MIS experience is preferred.

Regualtory Agent

<h3>Job Description</h3>
Job Description
Reports to:
Food &amp; Beverage Shift Lead
 
Job Summary: 
The server provides an excellent dining experience to our diversified guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and providing great guest service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.
 
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and employee concerns and questions.</li>
<li>Greet guests at assigned stations.</li>
<li>Answer menu questions posed by guests and offer food item recommendations.</li>
<li>Maintain knowledge of the dining menu and any special items being offered.</li>
<li>Observe guests, anticipate needs and complete all steps of service as assigned.</li>
<li>Responsible for serving requested food and beverages to guests and ensure that supplies are properly maintained.</li>
<li>Ensure ordered food items are picked up and served immediately upon availability.</li>
<li>Ensure that utensils and dinnerware are properly stocked.</li>
<li>Ensure that assigned stations are clean and organized.</li>
<li>Wipe tables and seats with damped sanitized cloth and replace dirty tablecloths.</li>
<li>Set and maintain tables with clean linens, condiments and silverware.</li>
<li>Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.</li>
<li>Clean and polish counters, shelves, walls, furniture, and equipment in the food service areas and sweeps, mops or vacuums floors.</li>
<li>Make coffee and fill dispensers.</li>
<li>Provide quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.</li>
<li>Periodically check on guests to ensure their service needs are met.</li>
<li>Remove dirty dishes, silverware, cups, glasses, napkins and other items from tables without inconveniencing guests.</li>
<li>Accurately record all sales in the point of sale system (POS) as required.</li>
<li>Collect appropriate guest payment for food and beverage services as required.</li>
<li>Ensure the quality and presentation of food items meet or exceed the expectations of the guest.</li>
<li>When necessary, acts as a beverage server or cashier. When acting as a money handling team member, all requirements/job duties from a cashier/beverage server will apply. Must take out till from Cage, turn in till at end of shift. Must balance out and turn in any cash equivalent slips with balance sheet attached to the Revenue Audit box.</li>
<li>Stock beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated needs.</li>
<li>Complete any cleaning and sanitation duties as assigned by management.</li>
<li>Maintain a professional and tidy appearance at all times.</li>
<li>Communicate in a positive, respectful manner to both internal and external guests.</li>
<li>Build and maintain knowledge of food and beverage offerings to accurately answer</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Minimum Requirements to Qualifications: 
<ul>
<li>High School Diploma or GED, preferred.</li>
<li>Must be able to obtain and maintain a current TABC (seller/server) Certification.</li>
<li>Restaurant/Server experience, preferred.</li>
<li>Gaming industry experience, preferred.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
 
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
 
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate teamwork.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
 
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Occasionally lift and/or move up to 30 lbs.</li>
</ul>
 
Work Environment: 
<ul>
<li>Casino floor and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
 
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
<li>Must participate in tip reporting program.</li>
</ul>

F&B Red Sky Restaurant Server PT

<h3>Job Description</h3>
Job DescriptionDescription:
Mustard Seed in Missoula is hiring Shift Leaders!! 
Start strong at $15-16 an hour plus generous tip pool earnings — get rewarded for every shift!
Mustard Seed in Missoula is seeking experienced restaurant talent who can lead with enthusiasm and focus, support the team, and strengthen our positive culture. This is a hands-on role. A shift leader should be comfortable leading the team and delivering great customer service—confidently delegating, solving problems, and stepping in wherever needed to keep the shift running smoothly.
Our Shift Leaders also take shifts as several positions on our floor, as needed – They can work shifts as servers, bartenders, expediters, or work at our to-go counter (pay will vary by position). The flexibility and skills of our shift leaders help ensure that our operations stay efficient and everyone is supported.
At Mustard Seed, we strive to provide a culture that:
· Is team oriented, fun, and fast-paced!
· Develops talent and leadership
· Provides a bright moment of the day for all of our guests
· Takes pride in making amazing food!
Shift Lead Responsibilities:
· Support the General Manager in overseeing daily operations and ensuring smooth service flow
· Supervise and motivate staff, providing coaching, feedback, and training
· Assign and adjust staff duties based on business needs 
· Maintain high standards for food quality, presentation, and guest service
· Handle cash management and reconcile tills.
· Address guest concerns promptly and professionally
· Enforce health, safety, and sanitation regulations
· Collaborate with kitchen and front-of-house teams to ensure timely service
· Step into operational roles as needed to support the team during peak periods
· Help implement company policies, promotions, and operational procedures
· Ensure all alcohol and casino operations comply with local and state laws
Shift Lead Requirements:
· Prior experience in restaurant, café, or hospitality environment
· Strong leadership and team management skills
· Confident and composed in both high-pressure and everyday situations
· Must pass a background check
· Excellent communication and interpersonal skills
· Solid problem-solving skills with a proactive mindset
· Knowledge of food safety, sanitation, and workplace safety practices
· Comfortable using POS systems and basic computer applications
· Basic math skills and experience with cash handling/reconciliation
· Comfortable handling any role in the restaurant and engaging with guests
· Physically capable of lifting up to 50 lbs, standing for extended periods, and performing tasks that require bending, reaching, twisting, and hand coordination throughout the shift.
· Must obtain a Food Worker’s Permit and RASS Permit
· Reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays
Benefits:
Great service and a happy workplace begins with our staff! Mustard Seed is committed to employee satisfaction, and we are happy to be able to provide a competitive salary and benefits: 
<ul>
<li>Great Compensation!
<ul>
<li>Base Wage: $15-16 an hour (Based on experience)</li>
<li>Tips: Generous tip pool with a recent average between $6-8 an hour</li>
</ul>
</li>
<li>Benefits:</li>
</ul>
o 401(k) matching
o Health, Dental, and Vision insurance
o Paid Time off
<ul>
<li>Team Member Perks!</li>
</ul>
o Employee discount
o Flexible schedule
o Opportunities for growth
Experience level: Under 1 year
Restaurant type: Casual atmosphere, quick service &amp; fast food
Restaurant Shift: Days, Nights, and Weekends
Job Types: Full-time, Part-time 
Work Location: In person
About Mustard Seed
Mustard Seed is a team of passionate people who love what we do! We’re always exploring new ways to deliver the best possible customer experience while fostering a workplace where employees feel supported and genuinely enjoy coming to work.
Mustard Seed was started in 1978 in Missoula, Montana by a group of friends and family, including sisters Betty and Nancy Tokumoto and Betty’s husband, David Hall. Many of our signature recipes were created or inspired by the Tokumoto sisters who grew up in Okinawa, Bangkok, and Hawaii, and then attended college in Oregon. Their experience with cuisine in these distinct regions gave them the unique gift for blending the vibrant flavors of the far east with the comforting tastes of the Pacific Northwest.
Mustard Seed takes pride in our in-house sauces, our commitment to use fresh ingredients, and our dedication to exceptional service - all of which are made possible by the hard work and passion of our amazing team.
Requirements:

Shift Leader

<h3>Job Description</h3>
Job Description
Position Title: Laundry Attendant
Reports To: Laundry Supervisor, Laundry Manager
Supervises: N/A
Summary of Position
Sorts and handles cleaning of all soiled linens from housekeeping and all F&amp;B outlets. Operates washing machines, dryers, presser, towel folder and handles varies chemicals. 
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Irons sheets and pillow cases.</li>
<li>Irons table cloths and napkins.</li>
<li>Irons table skirting.</li>
<li>Folds sheets and pillow cases.</li>
<li>Folds table linen and napkins.</li>
<li>Folds all terry.</li>
<li>Operates washers, dryers, presser, and towel folder.</li>
<li>Reports any damaged or stained housekeeping linens or banquet linen.</li>
<li>Removes trash and maintains a clean and organized work area.</li>
<li>Performs other duties as assigned.</li>
<li>Maintains proper deference to Management and Supervisors.</li>
<li>Adheres to regulatory, departmental and casino policies and procedures.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
N/A
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours;
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments

H6040 ATTENDANT LAUNDRY

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. </li>
<li>Responsible for targeting, developing, and assessing new business relationships.</li>
<li>Effectively delivers required sales targets.</li>
<li>Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.</li>
<li>Creative thought in developing a wide customer base.</li>
<li>Works to utilize direct mail to actively recruit VIP players.</li>
<li>Assists with planning and execution of special events.</li>
<li>Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty. </li>
<li>Anticipates, responds to, and consistently meets or exceeds the needs of internal clients. </li>
<li>Supports and cultivates new ideas and methods to deliver business solutions. </li>
<li>Identifies ways to increase efficiencies or improve product or service. </li>
<li>Keeps track of existing products/services and/or progress on new initiatives. </li>
<li>Stays up to date with the latest developments in the profession. </li>
<li>Develops skills to handle increasingly complex matters. </li>
<li>Plans and creates events and community opportunities to drive awareness and greet potential customers.</li>
<li>Provide Recommendations of locations for Player Development parties.</li>
<li>Act as a guide to Hosts and approver of various Host player requests.</li>
<li>Assist in the development of guest invitation lists for special events conducted by Hard Rock.</li>
<li>Convey Wild Card program and qualification requirements to prospective gaming guests.</li>
<li>Assists the Manager - Player Development with business development programs to increase visitation to Hard Rock.</li>
<li>Represent the casino at on and off property events in the capacity of a Player Development Executive Host.</li>
<li>Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.</li>
<li>Enhance growth of gaming revenues by developing high valued theoretical players identified by the Manager - Player Development.</li>
<li>Tracks and prepares reports, for the Manager - Player Development, on specific players and/or groups of players.</li>
<li>Ensure that all guests are dealt with in an efficient and courteous manner. Resolve customer complaints and issues effectively while escalating concerns as appropriate.</li>
<li>Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.</li>
<li>Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.</li>
<li>Maintain players’ database and monitor players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.</li>
<li>Responsible for cleaning and sanitizing work and public spaces.</li>
<li>Adheres to all Virginia Gaming Regulations.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field with 3 years host experience or 4 years marketing experience; or an equivalent combination of education and/or work experience. 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. </li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Prior experience in the Gaming industry strongly preferred.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
<li>Prior experience opening new properties/outlets strongly preferred.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Understanding of and experience in the property’s regional gaming market. </li>
<li>Hard Rock marketing functions including, but not limited to customer acquisition, database, promotions, advertising, and branding.</li>
<li>Operations, services and activities of a comprehensive marketing and database programs.</li>
<li>The Gaming industry, including principles and practices of a capital and operations budget.</li>
<li>Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.</li>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
</ul>
ABILITY TO:
<ul>
<li>Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.</li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Analyze marketing and promotions data.</li>
<li>Be a strategic, analytical, ethical, and effective motivator.</li>
<li>Operate various types of office equipment. </li>
<li>Establish and maintain effective working relationships with those contacted during work.</li>
<li>Be flexible to work varying shifts and time schedules as needed.</li>
<li>This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.</li>
</ul>

EXECUTIVE HOST

<h3>Job Description</h3>
Job Description
 
SUMMARY:
Under the direction of the Surveillance Manager and Director of Security &amp; Surveillance, the Surveillance Technician is responsible for the installation, maintenance, troubleshooting, and operation of all surveillance and security systems across the corporation. This includes overseeing surveillance systems, access control, facial recognition, license plate recognition, and all related electronic security devices for corporate entities, including casino and resort, retail locations, golf course, and other facilities. This role ensures the safety, integrity, and security of company assets through comprehensive monitoring and technical support. Through clear and effective direction and leadership, the Surveillance Technician will be responsible for troubleshooting technical issues, conducting routine inspections, installing new equipment, and maintaining old equipment, and ensuring the optimal performance of surveillance systems to uphold security standards and protecting company assets. This role requires a keen understanding of Santa Clara Development Corporation protocols and advanced knowledge of surveillance technologies to ensure the safety and security of the organization. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
<ol>
<li>Maintain surveillance system/network which includes but not limited to installing cameras; pulling and terminating network cabling; ensures proper operation of networked switches, cameras, and associated surveillance equipment by using established troubleshooting procedures and conducting preventative maintenance. </li>
<li>Provide end-user support for Surveillance software platform and applications. </li>
<li>Reports to the Surveillance Manager and Director of Security &amp; Surveillance. </li>
<li>Responsible for the maintenance of all surveillance equipment.</li>
<li>Pulls above-ceiling cabling for new camera installations, as required.</li>
<li>Troubleshoot equipment, following established procedures and industry best-practices to maintain proper operation.</li>
<li>Coordinate with outside vendors for servicing, repair, and procurement of surveillance equipment as needed.</li>
<li>Install, configure, and maintain surveillance cameras, DVRs/NVRs, access control systems, AI-based facial recognition, license plate recognition systems, and related wiring.</li>
<li>Troubleshoot and repair malfunctioning or damaged surveillance and security equipment.</li>
<li>Apply system analysis techniques, including consulting with users to determine hardware/software functional specifications, and develop, document, and test system modifications or enhancements.</li>
<li>Maintain the operational status of all cameras, monitors, splitters, switches, CPUs, alarm interfaces, and other related surveillance equipment.</li>
<li>Recommends to the Surveillance Manager and Director of Security &amp; Surveillance, any required installations or replacements of surveillance equipment.</li>
<li>Maintains official log of equipment maintenance activity.</li>
<li>Maintains confidentiality of duties, reports, investigations, and any other departmental information, at all times.</li>
<li>Works within, adheres to, and contributes to the established operational chain of command.</li>
<li>Provides emergency on-call support on a scheduled basis.</li>
<li>Provides guidance, training, and support to surveillance staff members.</li>
<li>Surveillance Technician will support and function as a Surveillance Agent at the desk console, assisting in monitoring activities and maintaining surveillance equipment as needed. </li>
<li>Analyzes recorded and/or live surveillance video in gaming and non-gaming areas around the Santa Clara Development Corporation to detect any suspicious and/or illicit activities, which may pose a risk to team members, vendors, guests, Tribal residents, or operations.</li>
<li>Accountable for conducting observations of gaming and non-gaming areas and writing detailed and accurate reports, which includes data entry.</li>
<li>Responsible for multitasking in between telephone calls and radio communications, collects and logs pertinent information utilizing surveillance software.</li>
<li>Works closely and maintains excellent communication with Santa Clara Development Corporation team members and leadership to gather relevant facts of an incident in order to investigate non-gaming criminal activity, requested reviews, injuries and/or illness claims/reports and safety risks.</li>
<li>Performs routine camera patrols of all areas within Santa Clara Development Corporation, as well as the parking structures to ensure the safety and security of team members, vendors, guests, Tribal residents or operations.</li>
<li>Conducts extensive reviews and exports video evidence for incidents that occur at Santa Clara Development Corporation. </li>
<li>Performs camera checks and inputs Surveillance technical work orders or malfunction forms, and reports any other problems pertaining to surveillance equipment, as needed.</li>
<li>Conduct regular inspections and testing of surveillance equipment to ensure functionality and reliability. </li>
<li>Ensure compliance with the Santa Clara Development Corporation policies and procedures, Gaming Compact, and all applicable NIGC requirements, MICS, ICS.</li>
<li>Adheres to Santa Clara Pueblo law regarding chain of custody and requests from outside law enforcement agencies.</li>
<li>Collaborate with internal and external customers. </li>
<li>Responsible for maintaining a consistent, regular attendance record.</li>
<li>All other duties as assigned.</li>
</ol>
EDUCATION/EXPERIENCE/QUALIFICATIONS:
<ol>
<li>High school diploma or GED; Associate degree (A.A./A.S.) preferred.</li>
<li>Two (2) years of video surveillance installation and repair experience preferred. </li>
<li>Must be 21 years of age or older.</li>
<li>Surveillance-related certifications such as low-voltage certifications preferred.</li>
<li>Network and cabling training preferred, including CAT6 installation and termination experience.</li>
<li>Knowledge and experience in corporate surveillance technology, facial recognition, license plate recognition, and access control systems.</li>
<li>Strong technical skills in surveillance field, computer systems, electronic, electrical, and mechanical equipment.</li>
<li>Ability to troubleshoot, repair, and maintain complex surveillance and security systems.</li>
<li>Strong communication skills and ability to work with internal teams and external vendors.</li>
<li>Ability to travel between corporate locations as needed.</li>
<li>Must be able to obtain and maintain a valid gaming license.</li>
<li>Must have and maintain a valid driver’s license.</li>
<li>Must have strong organizational, communication, employee relations, computer, and decision-making skills.</li>
<li>Must be able to function successfully in a team environment.</li>
<li>Must be a self-starter with excellent follow through.</li>
<li>Must be able to work and interact with departments throughout the organization.</li>
<li>Must be able to maintain a professional demeanor in a high stress environment.</li>
<li>Must be able to work flexible hours including holidays, nights, and weekends.</li>
<li>Proven experience in surveillance operations or a related field.</li>
<li>Familiarity with surveillance equipment and software.</li>
<li>Understanding of legal and regulatory requirements related to surveillance activities.</li>
<li>Certification in surveillance or relevant field is a plus. </li>
<li>Ability to communicate effectively, both verbally and in writing.</li>
<li>Ability to analyze issues with complex networked systems and provide acceptable solutions.</li>
<li>Ability to identify and utilize both hand tools and power tools.</li>
<li>Ability to use required personal protective equipment.</li>
<li>Ability to pass a vision test, eyesight correctable to 20/20 and have no color blindness.</li>
<li>Ability to write comprehensive and detailed reports, as required.</li>
<li>Ability to learn and understand. </li>
<li>Ability to make decisions under stressful conditions.</li>
<li>Ability to work odd and unusual hours.</li>
<li>Surveillance Systems </li>
<li>Microsoft Office (Word, Excel, Outlook, etc.)</li>
<li>Networking protocols.</li>
<li>Being on call when needed.</li>
<li>Able to work on a twelve (12) to sixteen (16) footstep ladder.</li>
<li>Able to operate Scissor lift. </li>
<li>Must have strong computer skills and ability to utilize Microsoft Applications.</li>
</ol>
PHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<ol>
<li>The employee must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds. </li>
<li>The employee is required to sit and stand for long periods of time.</li>
<li>The employee is regularly exposed to equipment and electrical hazards around monitors, power supplies, and any other existing surveillance components. </li>
<li>Ability to work flexible hours, shifts, or days as determined by business needs. </li>
<li>The noise level in the work environment is usually moderate. However, sometimes the noise level increases to loud. </li>
<li>Frequent contact with team members. Frequent contact with SCDC department heads. Moderate contact with vendors. </li>
<li>Work indoors (subject to stale air).</li>
<li>Work outdoors (subject to working in bad weather- rain, snow wind, etc.).</li>
<li>Able to work in a confined workspace.</li>
<li>Stand for long periods of time.</li>
<li>Duties may involve climbing, walking, kneeling, sitting, and crouching.</li>
<li>Legs-push, twist, rotate.</li>
</ol>

Surveillance Technician

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY Job Title: Beverage ServerDepartment: F&amp;B - LoungeReports To: Shift SupervisorFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: Casino ManagerApproved: May 14, 2013
 
Position open until filled.
 JOB SUMMARY Serves beverages and food, accepts money and makes change, stocks supplies, and assists bartender as needed.ESSENTIAL DUTIES AND RESPONSIBILITIES• Serves alcoholic and non-alcoholic beverages quickly, responsibly, and professionally. • Maintain stock supplies.• Assisting in keeping the lounge area clean, sanitized and presentable.• Provide quality customer service.• Maintain clean casino floor and Lounge (glasses, bottles, cups, ashtrays etc.).• Accurately counts and reconciles revenue.• Assists bartenders as needed.• Promotes lounge menu.• Presents menu, answers questions, and makes suggestions regarding drink service.• Writes order on check or memorizes it.• Relays orders to bar or kitchen and serves drinks from service bars.• Garnishes and decorates non-alcoholic beverages prior to serving.• Totals bill, accepts payment, and make correct change.• Routinely clears and resets counters and/or tables.• Must wear black non-slip boots.• Other duties as assigned. Promotes the following within the department and among all Team Members:• Creates an atmosphere of FUN for all casino guests.• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.• Maintains a professional departmental, company and community reputation. Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis…• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.• To maintain a professional departmental, company and community reputation.• To enforce performance standards, policies and procedures as they relate to the department.• To maintain a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and three months related experience and/or training. LANGUAGE SKILLS Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.</li>
<li>Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.</li>
</ul>
 OTHER QUALIFICATIONSMust be at least 21 years of age. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand and talk or hear. The Team Member frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member must rarely lift and/or move up to 50 pounds and regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to hazards of wet floors. The noise level in the work environment is usually very loud.

Beverage Server

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY Job Title: DishwasherDepartment: F&amp;B - Kitchen Reports To: Sous Chef/Lead CookFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 13, 2013Approved By: Casino ManagerApproved: May 13, 2013
 
Position open until filled
 JOB SUMMARY Maintains kitchen work areas and restaurant equipment and utensils in clean and orderly condition by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine.</li>
<li>Washes pots, pans, and trays.</li>
<li>Sweeps and mops kitchen floors.</li>
<li>Washes worktables, walls, refrigerators, and meat blocks.</li>
<li>Segregates and removes trash and garbage and places it in designated containers.</li>
<li>Cleans and sanitize garbage cans.</li>
<li>Sorts silverware.</li>
<li>Transfers supplies and equipment between storage and work areas.</li>
<li>Keeps work area clean and free of clutter.</li>
<li>Must wear black non-slip shoes or temporary non-slip shoe covers.</li>
<li>Other duties may be assigned.</li>
</ul>
Promotes the following within the department and among all Team Members:
<ul>
<li>Creates an atmosphere of FUN for all casino guests.</li>
<li>Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.</li>
<li>Maintains a professional departmental, company and community reputation.</li>
</ul>
Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis…
<ul>
<li>To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.</li>
<li>To maintain a professional departmental, company and community reputation.</li>
<li>To enforce performance standards, policies and procedures as they relate to the department.</li>
<li>To maintain a consistent, regular attendance record</li>
</ul>
 SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION and/or EXPERIENCE Must have high school diploma or GED equivalent; or working towards completion thereof within three months of being hired or continuing high school with appropriate work permit. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. CERTIFICATES, LICENSES, REGISTRATIONSWhile employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License. OTHER SKILLS AND ABILITIESFamiliar with sanitation standards for restaurants, preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is frequently required to talk or hear. The Team Member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly exposed to wet and/or humid conditions and moving mechanical parts. The Team Member is occasionally exposed to cigarette smoke, toxic or caustic chemicals; extreme cold and extreme heat. The noise level in the work environment is usually loud.

Dishwasher - Alices

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY 
Job Title: Player’s Club Host I
Department: Guest Services
Reports To: Guest Services Supervisor
Prepared By: Guest Services Supervisor
Approved By: Human Resources Manager
Revised: April 26, 2017
 
Position open until filled.
 JOB SUMMARYIndividuals in this position will enroll, explain and promote club membership. Player’s Club Hosts maintain positive customer relations and accurate records, track current information on game and customer activity, and provide valet services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Must possess knowledge of the games that are entitled to Club benefits (to a level to explain games to new players and general knowledge of department’s operating policies).• Provides coverage for the Player’s Club Center, the Valet area, as well as the entrance to the casino.• Works the gaming area, checking with Club members and recruiting new club members.• Uses the public address system to promote Club and to moderate special events.• Must possess the knowledge of how to check out and return a cash bank from the main cashier.• Must know opening and closing procedures for the Club and be able to train other Team Members on these procedures.• Must possess knowledge of the Infogenesis system including how to ring-up cash and credit sales.• Maintains a neat and well-groomed personal appearance.• Is friendly, outgoing, polite and courteous at all times.• Provides answers and information to patrons, including player cards, flyers, pins, or other media.• Promotes the games and promotes membership into the Player’s Club.• Keeps abreast of all Club benefits and all events of the Casino.• Issues prizes and rewards to Club members.• Accurately enters and updates player information, points earned and points redeemed into the system.• Accurately accounts for all gifts/rewards items distributed and prepares related documentation.• Maintains the security of the Player’s Club.• Maintains the confidentiality of Player’s Club members.• Resolves disputes or finds proper person to resolve problem matters.• Recommends gift items, tracks selection, and takes inventory.• Maintains the advertising literature in the front of the Casino.• Takes promotional pictures and maintains the records of pictures.• Other duties as assigned by management, including any supervisor, manager, or executive. ADDITIONAL DUTIES AND RESPONSIBILITIES SPECIFIC TO VALET• Assists guests promptly and courteously with Valet check-in and checkout.• Welcomes and greets all guests in a friendly, upbeat, and positive manner using the guest’s name when possible and recognizing all VIP guests.• Opens vehicle doors, assists guests in stepping out of their vehicles, and helps guests with luggage or parcels.• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and open doors for them both at arrival and departure from the property.• Runs/jogs safely to ensure promptness and urgency of vehicle parking/retrieval at all times, in accordance with established safety guidelines.• Drives and parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.• Effectively communicates with the Guest Services and Security staff.• Promptly clears ramp area of cars to be parked. Promotes the following within the department and among all Team Members:• Creates an atmosphere of FUN for all casino guests.• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.• Maintains a professional departmental, company and community reputation. Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis:• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.• To maintain a professional departmental, company and community reputation.• To enforce performance standards, policies and procedures as they relate to the department.• To maintain a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Above average and pleasant communication skills, including correct use of grammar and spelling are required. Must be computer literate, possess accurate typing skills, and have prior experience with inside sales or promotions. Requires the ability to explain programs and promotions in an uncomplicated manner. Should have retail or public interchange experience. Requires the ability to operate vehicles with both manual and automatic transmissions. Must actively seek and participate in ongoing training. EDUCATION and/or EXPERIENCEHigh school diploma, or GED equivalent. Preferably speaks two or more languages fluently. CERTIFICATES, LICENCES, REGISTRATIONS
<ul>
<li>While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.</li>
<li>While employed, must maintain a valid California State Driver’s License. </li>
<li>Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.</li>
</ul>
 LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also frequently required to stand; walk; run/jog; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The team member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The team member must rarely lift and/or move up to 50 pounds and regularly lift and/or move up to 10 pounds. The team member is regularly exposed to outside weather conditions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is routinely exposed to tobacco smoke and moderate to loud noise levels.

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