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<h3>Job Description</h3>
Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission.
\n
Outlier is committed to improving the intelligence &amp; safety of AI models. Owned and operated by Scale AI, we’ve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it’s trained on. That’s why we work with contributors from all over the world, who help improve AI models by providing expert human feedback. This data has led to AI advancements for the world's leading AI labs and large language model builders. We’ve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
\n
What you will be doing
\n
We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems.
\n
<ul>\n
<li>Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.</li>
\n
<li>Use the tool of rubrics to address user needs in a structured way.</li>
\n
<li>Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models.</li>
\n
<li>Contribute across projects depending on your specific skillset and experience.</li>
\n</ul>
\n
What we’re looking for
\n
<ul>\n
<li>Education: Bachelor’s degree or higher (or currently enrolled).</li>
\n
<li>Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.</li>
\n
<li>Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.</li>
\n
<li>Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves:</li>
\n
<li>Experience in fields like literature, creative writing, history, philosophy, theology, etc.</li>
\n
<li>Prior writing or editorial experience (content strategist, technical writer, editor, etc.).</li>
\n
<li>Interest or background in AI, machine learning, or creative tech tools.</li>
\n</ul>
\n
Compensation and benefits
\n
Earn up to $15 USD/hr, paid out weekly
\n
Rates vary based on quality, accuracy, and time spent. Paid via PayPal &amp; AirTM
\n
Free access to Model Playground
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Interact, experiment and engage with leading large language models free of cost
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Flexible schedule and time commitment
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No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home
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Join a global community of Coding experts
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Join a global network of experts contributing to advanced AI tools
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Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
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Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.

Technical Support Engineer (Remote)

Junior Technical Support Engineer

<h3>Job Description</h3>
Job Description
Job Description:
As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.
The position necessitates travel, which is anticipated to be approximately 25%.
Responsibilities:
<ul>
<li>Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.</li>
<li>Project manage new client deployment issues through to resolution.</li>
<li>Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.</li>
<li>Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.</li>
<li>Create reports and dashboards for internal issue tracking purposes.</li>
</ul>
Minimum Qualifications:
<ul>
<li>3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.</li>
<li>Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as create buckets, VMs, or security access controls</li>
<li>Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams.</li>
<li>Exceptional ability to communicate technical details to both senior developers and non-technical customers.</li>
</ul>
Preferred Qualifications:
<ul>
<li>4+ years of experience in software or healthcare technology.</li>
<li>Experience troubleshooting data issues.</li>
<li>Experience supporting highly regulated software.</li>
<li>‘Self starter’ mentality, with a passion for owning and driving issues to resolution.</li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description 
Your Career
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.&nbsp;
Your Impact
<ul>
<li>Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web</li>
<li>
Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
</li>
<li>
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
</li>
<li>
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
</li>
<li>
Work to reproduce customer issues and qualify critical issues
</li>
<li>
Work directly with ETAC and Engineering to get customer issues resolved
</li>
<li>
Have a thorough understanding of software release and bug cycles
</li>
<li>
Conduct multi-vendor troubleshooting
</li>
<li>
Has visibility across the entire organization and Executive Leadership&nbsp;
</li>
<li>
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
</li>
<li>
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
</li>
<li>
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
</li>
<li>
Travel to customer sites in the event of a critical situation to expedite resolution as required
</li>
<li>
Provide on-call support 24x7 on an as needed basis &amp; provide coverage on weekends and public holidays as needed
</li>
</ul>
Qualifications 
Your Experience
<ul>
<li>
5+ years of relevant support experience
</li>
<li>
Required experience with TCP/IP
</li>
<li>
Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
</li>
<li>
In-depth experience in routing and switching (OSPF, BGP, VLAN)
</li>
<li>
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
</li>
<li>
Prior experience in similar vendor Technical Support Centers
</li>
<li>
Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
</li>
<li>
Excellent written and verbal communication skills
</li>
<li>
Knowledge of VM and multi cloud environment is preferred
</li>
<li>
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
</li>
<li>
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
</li>
<li>
Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
</li>
<li>
Advanced certifications such as CCNP CCIE/JNCIP, JNCIE/PCNSE - a plus
</li>
<li>
Bachelor's degree or equivalent military experience required&nbsp;
</li>
</ul>

 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.&nbsp;
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.&nbsp;&nbsp;
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $103400 - $167200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Sr. Technical Support Engineer, Platinum Support

<h3>Job Description</h3>
Job Description
Responsible for maintaining and troubleshooting software applications, ensuring smooth operations and resolving issues for end-users. Act as a liaison between users and development teams, providing technical assistance, identifying bugs, and implementing solutions. 
Key Responsibilities:
<ul>
<li>Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing. </li>
<li>Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems. </li>
<li>Providing user support: Responding to user inquiries, assisting with software usage, and escalating complex issues to the appropriate teams. </li>
<li>Root cause analysis: Identifying the underlying causes of issues to prevent recurrence. </li>
<li>Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance. </li>
<li>Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles. </li>
<li>Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality. </li>
<li>Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance. </li>
<li>Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines. </li>
</ul>
Skills Required:
<ul>
<li>Strong technical skills in relevant programming languages and technologies: MERN, C#, .Net, Entity Framework, T-SQL</li>
<li>Exoerince in the Mortgage sector</li>
<li>Open Source experience is a plus</li>
<li>Microsoft Azure or general cloud development.</li>
<li>Cross-browser, Adaptive/Responsive development and design.</li>
<li>RESTful APIs.</li>
<li>Scalable and secure web architecture</li>
<li>Unit testing principles. Version control principles.</li>
<li>Tools:Visual Studio, Postman</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Experience with debugging, testing, and troubleshooting software applications.</li>
<li>Knowledge of software development methodologies and best practices.</li>
<li>Familiarity with ITIL framework (or similar) and incident management processes. </li>
<li>Familiar with mortgage lending process</li>
<li>Open Source experience is a plus</li>
<li>Experience with source and version control systems, caching frameworks</li>
<li>Experience with various SDLC methodologies (Scrum, Kanban, Hybrid)</li>
<li>Object oriented programming mindset</li>
<li>Recommend, design and implement new code seamlessly</li>
<li>Effectively communicate code design concerns and status updates to management and peers</li>
<li>SQL experience</li>
<li>Quickly assess existing code bugs and repair</li>
<li>Demonstrated experience with adhering to usability, design and development standards</li>
</ul>
 
Must be able to pass a Federal, State, and Local criminal background check. Any job offer will be based on the results of the background check.

<h3>Job Description</h3>
Job DescriptionEAM-Mosca Job Description Technical Support Engineer Reports to: Director of Field Service Operations Location: Office, Hazleton, PA Overview: The technical support position is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as Emergency triage with our machines in the Field. They are also sent to the field on short notice for our most complex issues. Technical support collaborates with the engineering department to continually improve the design and field performance of EAM-Mosca strapping systems from mechanical, electrical, programming, and system integration perspectives. Technical support supplies installation and project management expertise for customer applications developed by MOSCA GMBH. Skills/Competencies
<ul>
<li>Strong mechanical foundation with post-high school training in</li>
<li>electronics/programming</li>
<li>Solid understanding of electrical principles and application in machine control</li>
<li>Ability to write and troubleshoot programming in Ladder Logic, C, and</li>
<li>Structured Text,</li>
<li>Experience with control hardware, including Allen Bradley, B&amp;R and Siemens</li>
<li>Integration of mechanical and control systems to optimize machine/system</li>
<li>function</li>
<li>Ability to communicate technical details of strapping system operation to</li>
<li>Company and customer personnel and provide performance feedback at the root</li>
<li>cause level for continuous system improvement. Communication may be verbal</li>
<li>or written via conversation, technical bulletins or formal presentations as</li>
<li>situations require.</li>
</ul>
Tasks/Responsibilities:
<ul>
<li>Build mastery of EAM-Mosca equipment through a combination of in-house</li>
<li>exposure and field work, focusing initially on larger unitizing systems with a</li>
<li>secondary priority on bundling systems.</li>
<li>Participate in the concept design of new systems using insights from field</li>
<li>experience to help optimize design.</li>
<li>Develop in combination with field service, engineering and training personnel</li>
<li>SAT, FAT, Installation, and post installation procedures.</li>
<li>Draw on field experience and communication with Service Technicians and</li>
<li>customer personnel to communicate ideas for performance-based design</li>
<li>improvement.</li>
<li>Lead troubleshooting and correction of operating problems and performance</li>
<li>shortcomings, providing training to field personnel and feedback to design staff as</li>
<li>appropriate.</li>
<li>Support Shop operations as needed by assisting with setup and debugging support</li>
<li>etc.</li>
<li>Requires being on the After his support team. One week every five weeks to be on</li>
<li>call excludes when a member is traveling in the field or taking PTO.</li>
</ul>
Other Details:
<ul>
<li>Requires working with engineering and service groups in Hazleton, PA, Whitby,</li>
<li>ON, Canada, with Mosca GmbH in Germany.</li>
<li>Requires travel 30-40%, primarily in the US but potentially anywhere in the</li>
<li>EAM-Mosca market.</li>
</ul>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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<h3>Job Description</h3>
Job Description
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets</li>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:</li>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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