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<h3>Job Description</h3>
Job DescriptionSalary: $75,000 - $85,000/year 
Are you passionate about technology and problem-solving? Do you thrive in dynamic environments where your skills can make a real difference? Portland Leather Goods is looking for a talented and dedicated Technical Support Engineer to join our team in Austin, TX. In this role, youll provide critical IT support to our fast-growing retail and administrative operations, ensuring seamless connectivity and technical efficiency across our multiple retail locations and administrative offices.
 
At Portland Leather Goods, we combine creativity, sustainability, and craftmanship to produce high-quality leather goods that resonate with our customers. Established in 2016, were more than just a leather goods company were a community of passionate individuals working together to make a positive impact. As we expand into more brick-and-mortar retail across the U.S., we need a Technical Support Engineer who can support our growth and keep our systems running smoothly. Join us and be part of a team that values innovation, character, and connection. Bring your technical expertise and enthusiasm to a company thats as committed to people as it is to quality craftmanship. Lets build something amazing together!
 
Position overview: Provide on-site and remote technical support to ensure the efficient operation of the companys technological systems. Diagnose, troubleshoot, and resolve technical issues related to hardware, software, basic data networks, basic cybersecurity, and basic support for the companys ERP system. Monitor and maintain the areas KPIs to ensure optimal performance and service quality.
 
What Youll Do:
On-Site and Remote Technical Support
<ul>
<li>Diagnose and resolve hardware and software issues on computers, printers, and other devices.</li>
<li>Provide technical support to end users through remote assistance tools or on-site visits.</li>
<li>Configure and maintain workstations, mobile devices, and peripherals.</li>
<li>Maintain the IT Inventory.</li>
</ul>
ERP Support
<ul>
<li>Assist users with basic ERP functionality and troubleshoot common user issues.</li>
<li>Collaborate with the ERP team to escalate and resolve more complex system issues.</li>
<li>Document and track ERP related incidents to ensure timely resolution.</li>
</ul>
Data Networks
<ul>
<li>Identify basic connectivity or performance issues in local networks and Wi-Fi.</li>
<li>Escalate network incidents to the specialized team, providing clear details about detected issues.</li>
<li>Report and follow up incidents to ISPs.</li>
</ul>
Basic Cybersecurity
<ul>
<li>Ensure proper configuration of security tools such as antivirus software.</li>
<li>Identify potential security risks or incidents and escalate them to the corresponding team.</li>
<li>Promote best practices for cybersecurity among end users.</li>
</ul>
KPIs Monitoring and Reporting
<ul>
<li>Track and analyze key performance indicators (KPIs) for the area to ensure service efficiency and adherence to targets.</li>
<li>Generate periodic reports on performance metrics, highlighting areas of improvement.</li>
<li>Propose and implement initiatives to optimize KPI outcomes and improve service delivery.</li>
</ul>
Documentation and Training
<ul>
<li>Document procedures and log incidents in the ticketing system.</li>
<li>Generate activity reports and maintain up to date technical information.</li>
<li>Train users on the proper use of technological tools, ERP functionalities, and security best practices.</li>
</ul>
Collaboration and Continuous Improvement
<ul>
<li>Work with other teams to ensure the proper flow of information regarding incidents.</li>
<li>Identify opportunities to optimize processes and reduce response times for technical support.</li>
</ul>
 
What We Expect:
Education and Experience
<ul>
<li>Bachelors degree in information technology, Systems, Electronics, or a related field.</li>
<li>Minimum of 2 years of experience providing on-site and remote technical support.</li>
</ul>
Technical Skills
<ul>
<li>Ability to identify basic issues in data networks (connectivity, performance, device failures).</li>
<li>Experience supporting Windows, MacOS operating systems, and mobile devices.</li>
<li>Familiarity with basic cybersecurity tools such as antivirus software and security protocols.</li>
<li>General understanding of ERP systems and basic troubleshooting for user issues.</li>
<li>Experience in tracking and analyzing KPIs to monitor area performance.</li>
</ul>
Soft Skills
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Strong customer orientation and proactive attitude for problem-solving.</li>
<li>Ability to work under pressure and manage multiple tasks simultaneously.</li>
</ul>
 
Additional Details:
Location this position is hybrid. Occasional travel will be required to other company locations (25% travel potential).
Schedule Monday to Friday, with occasional availability for after-hours support.
Tools all necessary technical equipment will be provided to perform the duties of the position.
 
What We Offer:
<ul>
<li>Salary range: $75,000 - $85,000 (dependent upon experience)</li>
<li>Health, dental &amp; vision insurance (75% cost covered by PLG for team member)</li>
<li>401(k) after 1 year with 4% company match</li>
<li>Holidays (including 1 floating holiday), vacation &amp; sick time</li>
<li>Store discount</li>
<li>Dynamic &amp; collaborative team environment</li>
</ul>
 
At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $51,500-58,999/year 
Position Summary:
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
Key Responsibilities and Duties:
<ul>
<li>Work and complete assigned tickets according to SOPs</li>
</ul>
<ul>
<li>Provide high quality written and verbal customer service</li>
</ul>
<ul>
<li>Accurately track and document all work</li>
</ul>
<ul>
<li>Perform technical support services in line with the technical skill requirements</li>
</ul>
<ul>
<li>Setup and support physical hardware</li>
</ul>
<ul>
<li>Travel to client sites to perform support when necessary</li>
</ul>
<ul>
<li>Participate in on-call rotation and scheduled infrastructure maintenance</li>
</ul>
Job Qualifications:
Core Competencies
<ul>
<li>Timeliness Meets deadlines - Completes work in a timely manner.</li>
</ul>
<ul>
<li>Reliability Achieves commitments - Arrives to work and meetings when scheduled/expected.</li>
</ul>
<ul>
<li>Attitude Has a positive attitude about performing their job.</li>
</ul>
<ul>
<li>Organization Manages their own work and schedule</li>
</ul>
<ul>
<li>Accountability Takes responsibility for actions and resolves own mistakes</li>
</ul>
<ul>
<li>Receptive open to feedback and willing to grow and improve</li>
</ul>
<ul>
<li>Adaptable flexible and open to change</li>
</ul>
<ul>
<li>Integrity High work ethic and integrity</li>
</ul>
<ul>
<li>Follow through Ensures work completion</li>
</ul>
<ul>
<li>Quality complete all work with a high level of detail and accuracy</li>
</ul>
<ul>
<li>Professionalism Conduct oneself in an all-round professional manner</li>
</ul>
<ul>
<li>Communication Communicate effectively</li>
</ul>
<ul>
<li>Team Available and supportive of coworkers</li>
</ul>
Abilities
<ul>
<li>Prioritize and maintain a tidy ticket queue</li>
</ul>
<ul>
<li>Notify the Helpdesk Manager when unable to complete workload</li>
</ul>
<ul>
<li>Identify when an assignment should be escalated</li>
</ul>
<ul>
<li>Create detailed documentation and ticket notes</li>
</ul>
<ul>
<li>Provide high quality and timely customer service</li>
</ul>
<ul>
<li>Meet all SLAs</li>
</ul>
<ul>
<li>Support peers</li>
</ul>
<ul>
<li>Travel to client sites when needed</li>
</ul>
<ul>
<li>Participates in on-call rotation, weekend updates, technical training</li>
</ul>
Security Responsibilities
<ul>
<li>Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.</li>
</ul>
<ul>
<li>Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.</li>
</ul>
<ul>
<li>Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.</li>
</ul>
<ul>
<li>Immediately follow incident response procedures when a security incident or concern is noticed.</li>
</ul>
<ul>
<li>Assist with the escorting or monitoring of visitors.</li>
</ul>
Experience and Knowledge
1-2 years of experience as a Tier 1 TSR
Certifications:
<ul>
<li>CompTIA A+</li>
</ul>
Position:
<ul>
<li>Location Rockville, MD Hybrid eligible, not to exceed 1-day WFH</li>
<li> Employment Type - Full time</li>
<li> Compensation - $51,500-58,999k</li>
<li>Travel -On-Call rotation required. Some travel required, vehicle required</li>
</ul>

<h3>Job Description</h3>
Job Description
LILT in the News
<ul>
<li>
We were named to The Software Report’s fifth annual list of TOP Software Companies! Click here to learn more and see the full list.
</li>
<li>
LILT listed on the Inc. 5000 List for the first time.
</li>
<li>
Check out all our news on our website.&nbsp;
</li>
</ul>
About Us
LILT is the leading AI solution for enterprise translation. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.
 
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our Emeryville, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Why You’ll Love LILT
We are mission driven, passionate about our Customers' outcomes and we move really fast!&nbsp; There is never a dull moment in our learning rich environment.&nbsp; We live the 70/20/10 learning model where 70% of your learning will come through on-the-job experience, 20% through coaching and mentoring and 10% through formal learning channels.&nbsp; This role will push you outside your comfort zone, but our leaders and team members will be right there with you to provide real time coaching and feedback.&nbsp; You will grow a TON in your first year and we are excited to be a part of unlocking your potential!&nbsp;
Our Story
Our founders, Spence and John met at Google working on Google Translate.&nbsp; As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT.&nbsp;
At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
 
Compensation Range: $110K - $115K

<h3>Job Description</h3>
Job Description
Our client is looking Technical Support Engineer for Long term project in Indianapolis, IN (Hybrid) Below is the detail requirement.
Role: Technical Support Engineer
Location: Indianapolis, IN (Hybrid)
Job Description 
<ul>
<li>Log, categorize, and prioritize incoming incidents and service requests via phone, email, and chat. </li>
<li>Provide first-level support for basic technical assistance, including password resets, software installations etc. </li>
<li>Maintain clear and concise communication with end-users, keeping them informed of the status of their requests. </li>
<li>Escalate unresolved issues to L2 or appropriate teams within expected timeframe. </li>
<li>Document/Update the solutions and knowledge base articles for future reference (5 documents per week). </li>
<li>Ensure all tickets are resolved within the agreed SLA (Service Level Agreement) and timely follow up with users to ensure satisfaction. </li>
<li>Ensure compliance tickets are being addressed on priority and are resolved within 5 working days. </li>
<li>Hands-on experience on One Drive, Intune, Teams, and O365 applications. </li>
<li>Experienced in MAC OS X Mojave, High Sierra, and Catalina. </li>
<li>Deploying remote installation software. </li>
<li>Basic knowledge of SCCM </li>
<li>Good Knowledge of VPN and Network devices. </li>
</ul>
Qualifications and Required Skills: 
<ul>
<li>Bachelor's degree in computer science, Information Technology, or related field, IT-related certifications (e.g., CompTIA A+) are a plus. </li>
<li>3+ years of experience in a technical support role. Strong verbal and written communication skills. </li>
<li>Excellent Customer handling skills. Excellent problem-solving skills. </li>
<li>PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc. Basic understanding of Windows and Mac OS. </li>
<li>Comfortable to work in 24/7 environment, motivated to work in a fast-paced environment and handle multiple tasks simultaneously. </li>
<li>Good understanding of operational frameworks like ITIL and operations process</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you a detail-oriented Technical Support Engineer with a passion for optimizing manufacturing processes in the aerospace industry?
We are seeking a skilled and proactive Technical Support Engineer to join our client's global team, a world leader in the design, manufacture, and maintenance of aeronautical tooling. With a strong commitment to quality, innovation, and customer satisfaction, we are looking for a dedicated professional to contribute to our continued success.
About the Role:
You will be responsible for the methodological aspects of outsourced manufacturing, including cost analysis, documentation, and technical support to suppliers. You will ensure compliance with company rules and methods, driving continuous improvement and resolving any potential non-conformities.
Key Responsibilities:
<ul>
<li>Collect and analyze information for the development of manufacturing specifications, ensuring compliance with customer requirements.</li>
<li>Establish product costings and enter them into the SAGE system.</li>
<li>Create and update manufacturing nomenclatures and subcontracted manufacturing ranges.</li>
<li>Manage technical data within the ERP system (items, tools, documents, ranges, nomenclatures, equivalences).</li>
<li>Participate in manufacturing monitoring and provide technical support to suppliers.</li>
<li>Implement and manage quality control documents and records, ensuring configuration management.</li>
<li>Manage external technical relations with customers and suppliers.</li>
<li>Handle “deviation requests” during manufacturing.</li>
</ul>
Job Requirements:
<ul>
<li>Knowledge of mechanical principles (sizing, dimensioning, geometric specification, subassembly, etc.).</li>
<li>Proficiency in technical English (reading, understanding, and communication).</li>
<li>Strong skills in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with SAGE software.</li>
<li>Knowledge of market and market pricing.</li>
<li>Understanding of supplier capabilities and performance.</li>
<li>Knowledge of costing principles and cost estimation methods.</li>
<li>Familiarity with quality and aeronautical standards (ISO 9001, EN 9100).</li>
<li>Understanding of production tool profitability (labor, material price, manufacturing price).</li>
<li>Knowledge of design and industrialization tools and methods (value analysis, FMECA).</li>
<li>Knowledge of the characteristics of materials (mechanical properties, etc.).</li>
<li>Knowledge of the methods of manufacturing, assembly, and development of mechanical systems.</li>
</ul>
Key Competencies:
<ul>
<li>Flexible, enthusiastic, and self-motivated.</li>
<li>Continuous improvement mindset and ability to drive change.</li>
<li>Quick learner with strong analytical skills.</li>
<li>Ability to build strong relationships with peers and partners.</li>
<li>Strong organizational and management skills.</li>
<li>Open to new ideas and capable of driving innovation.</li>
<li>Positive negotiation skills.</li>
<li>Ability to manage multiple priorities.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's or Master's degree in Mechanical Engineering.</li>
<li>2-4 years of purchasing-related experience or demonstrated knowledge, skills, and abilities.</li>
<li>Experience in a machine shop environment.</li>
</ul>
What They Offer:
<ul>
<li>Salary: $100,000 - $120,000.</li>
<li>Excellent benefits package.</li>
<li>Continuous training and development opportunities.</li>
<li>Equal opportunity employer.</li>
</ul>
Join their team and contribute to the success of a global leader in aeronautical tooling!

<h3>Job Description</h3>
Job DescriptionDescription:
OVERVIEW:
Reports to the Technical Services Associate Director, Commercial Operations. The Technical Support Engineer based out of RxSight facility in Aliso Viejo, California and will be primarily responsible for working in collaboration with R&amp;D developing required Technical Support documentation, training programs and supporting field-based staff (Clinical &amp; Field Services) in technical problem resolution with RxSight devices. Additionally, this position will be responsible for Customer calls relating to problem resolution including phone support and when required on-site support relating to RxSight Equipment. 
This position will be responsible for supporting troubleshooting technical issues in the field as they arise. The position will also have an essential job responsibility for the timely review and management of Field Service Report monitoring for accuracy, including review of all calls within the Service Management database to ensure proper reliability trending as well as complaint resolution as a result of said customer calls relating to technical issues with RxSight equipment. 
 
 
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 This individual will function as a technical expert of the RxSight equipment and will be well versed in both the technical attributes of the technology as well as the System software and application of the equipment. 
<ul>
<li>Support Field Service operations: </li>
<li>Travel to Customer sites to support Field Service activities in and outside the US</li>
<li>Call management for all issues observed at clinical sites. </li>
<li>Timely reporting of complaints and events as they relate to Systems. </li>
<li>Assist in direct and indirect training of all RxSight Field Service Engineers </li>
<li>Highest level of troubleshooting relating to RxSight equipment. </li>
<li>Draft, release, and the administration of Service Bulleting’s and Service Flashes</li>
<li>Assist in reviewing, updating and releasing technical services work instructions, operating procedures and service manuals. </li>
<li>Ensure device configuration for all in-house equipment is within configuration control to ensure consistency with regards to installed equipment configuration, i.e. current release. </li>
<li>Maintain the highest level of direct customer satisfaction with the highest professionalism possible while managing customer situations and/or concerns. </li>
</ul>
 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Experience with handling and integrating optics, electromechanical devices. </li>
<li>Experience developing and executing FDA approved process and equipment validations.</li>
<li>Familiar with documentation requirements and procedures for an FDA regulated Company.</li>
<li>An ability to write clear, concise and user-friendly documentation to help field service engineers understand complex information, processes, or systems.</li>
<li>A demonstrable track record of success in achieving and maintaining high quality documentation for use in a Field environment. </li>
<li>Effective analytical and problem-solving skills with the ability to apply creative solutions to challenges.</li>
<li>Excellent communication skills in both oral and written formats, as well as excellent listening and problem-solving skills.</li>
<li>The ability to interface effectively with all levels and functions within the organization.</li>
<li>Proven ability to manage Customer Support/Service situations and excellent follow up skills. </li>
</ul>
 
SUPERVISORY RESPONSIBILITIES:
Position may be assisting in training other staff; therefore, role model behavior must be displayed with regards to procedure adherence as well as documentation accuracy. 
At the discretion of management this position could be asked to supervise projects, processes and people when needed. 
 
EDUCATION, EXPERIENCE, and TRAINING:
<ul>
<li>AS in an Engineering discipline or a minimum of 3-5 years’ direct experience in optical, mechanical or electronic medical device systems.</li>
<li>Training to be completed per the training plan for this position as maintained in the document control system.</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
N/A
 
COMPUTER SKILLS:
<ul>
<li>General understanding of Business Systems software is highly desirable, with knowledge of Field Support software and automation tools. </li>
<li>General use of Microsoft Office products with a heavy emphasis on Excel use, including Pivot Tables, Macro’s, etc.</li>
<li>Adobe InDesign with an emphasis on interactive PDFs and manuals. </li>
</ul>

<h3>Job Description</h3>
Job DescriptionHYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST! About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.&nbsp; Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.&nbsp; Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.&nbsp; Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed&nbsp;IT support for our clients.
Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
<ul>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
</ul>
</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:
<ul>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
</li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
<li>Willingness to travel if needed to clients in the Greater Boston area</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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<h3>Job Description</h3>
Job Description
Express Employment Professionals is currently working with a local company that offers a rewarding compensation and a competitive benefit structure. My client is located near Florence, KY &nbsp;and has a need for an experienced Technical Support Engineer &nbsp;My client is looking for someone due to Growth!
If selected, you will receive the following benefits:
<ul>
<li>Competitive Hourly Wage</li>
<li>Upward Mobility</li>
<li>Overtime Hours available</li>
<li>401K, Medical, Dental, Vision, paid vacation days</li>
</ul>
​Below is an overview for this opportunity:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Diagnosing and resolving hardware, software, and network issues.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assisting clients with technical queries and providing solutions via email, phone, or remote desktop.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicating customer feedback and product improvement suggestions to the development team.
They are focused on finding the right person for the position.
If you are interested, please apply with your resume
Thanks,
Express Team
Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 900 franchise locations that provide a full range of employment solutions that include direct hire, full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, Skilled Trades &amp; Office Services. 
<h3>Company Description</h3>
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 900 franchise locations that provide a full range of employment solutions that include direct hire, full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, Skilled Trades &amp; Office Services.

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