field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 
Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

Technical Support Representative

<h3>Job Description</h3>
Job Description
Looking for meaningful work where you can make a difference in global innovation? Engineer a better future with Aerotech, a global leader in precision motion and automation. Our customers create some of the most innovative products on the planet, from life-saving medical devices to tools for deep space exploration. Our precision motion and automation systems make it all possible.&nbsp;
Build a lasting, satisfying career at Aerotech, where we foster growth, empower employees and promote from within. You'll find unparalleled opportunities and a company that values your voice. We also provide an extensive total rewards compensation system, including:
<ul>
<li>Bonus payments every 6 months</li>
<li>Rich health plans</li>
<li>Retirement planning with our 100% company-paid Employee Stock Ownership Trust</li>
</ul>
If you’re mechanically inclined or technically savvy with a passion for cutting-edge technology, we want to hear from you. Position Summary: The Inside Sales Engineer will proactively prospect with existing customers to offer spare and replacement parts, and value-added services in addition to processing incoming quotation requests.&nbsp; Some post-sales customer support will be required.
The focus of this position is developing a comprehensive understanding of Aerotech’s products and command of our ERP, CRM, and enterprise systems.&nbsp; Role requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them.&nbsp; A well-suited candidate can react and adjust quickly to changing conditions and determine practical solutions for dealing with customer and internal related challenges.
What will your day look like? At Aerotech, you will:
<ul>
<li>Proactively prospect spare and replacement parts, and value-added services by reviewing past customer lists and buying history; contact prospects via phone, email, social media</li>
<li>Utilize CRM to maintain records and prospecting workflows</li>
<li>Own assigned customer requests, including full responsibility from start to finish on a given engagement; respond to active inquiries in a timely manner and see through to resolution</li>
<li>Develop a working knowledge of Aerotech’s products and inter-compatibility</li>
<li>Examine product design drawings and BOMs to identify subcomponents of an assembly</li>
<li>Calculate proper pricing of parts and services based on manufacturing costs, price lists, and previous sales</li>
<li>Prepare high value parts and services quotations with clear scope of work utilizing application and system level documentation</li>
<li>Promote remaining inventory of products nearing obsolescence to existing customers</li>
<li>Monitor quotation pipeline and drive open opportunities to orders</li>
<li>Interface with interdepartmental teams, including Engineering, Sales, Quality, Planning and Purchasing</li>
</ul>
Additional duties:&nbsp;
<ul>
<li>Provide technical support and guidance to Aerotech subsidiaries</li>
<li>May prepare analysis and information for inclusion in reports</li>
<li>As assigned</li>
</ul>
Knowledge, skills, and abilities:&nbsp;
<ul>
<li>Strong selling skills and abilities; from prospecting to closing sales</li>
<li>Technical understanding of motion control products and customer applications</li>
<li>Ability to effectively read Bill of Materials, engineering drawings, control plans, test procedures, and component inventory and allocation levels.</li>
<li>Skilled at effective communication with customers, management, and colleagues</li>
<li>Critical thinking and complex problem solving skills</li>
<li>Knowledgeable in writing reports, business correspondence, and suggestions to procedure manuals</li>
<li>Good organization skills and strong attention to details and accuracy</li>
<li>Well-developed interpersonal skills; able to build relationships quickly</li>
</ul>
Minimum Qualifications:&nbsp;
<ul>
<li>Bachelor of Science degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or related field, from an accredited college or university</li>
<li>Zero to three years of related professional experience or training; additional experience preferred</li>
<li>Equivalent combination of education and experience may be considered</li>
<li>Ability to travel occasionally, short-term, domestically</li>
</ul>
Benefits:
Aerotech has been advancing industries with our precision motion technology for more than 50 years. Our employees are our future, and we continue to grow by investing in our employees through continuous paid on-the-job training in a clean and climate-controlled environment, while providing the following exceptional benefits and more!
<ul>
<li>Competitive compensation</li>
<li>Bi-annual bonus</li>
<li>Annual raise eligibility</li>
<li>UPMC Health Insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life insurance&nbsp;</li>
<li>Retirement Plan</li>
<li>Employee Stock Ownership Trust</li>
<li>401k</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Referral program</li>
<li>Professional development assistance</li>
<li>Tuition reimbursement</li>
</ul>
Must be authorized to work in the US currently and in the future without employer sponsorship.
As an Equal Employment Opportunity/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.&nbsp;
The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company.&nbsp; The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.
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3wSWSEVJ7K

Inside Sales Engineer - Global Technical Support

<h3>Job Description</h3>
Job Description
<ul>
<li>
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality &amp; Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Dublin, CA.
What’s the role? 
The Global Technical Support Engineer II acts as a Subject Matter Expert on Zeiss Surgical or Perimetry Products. Services as the primary escalation point on advance service support requests. Working closely with Field Service Engineers, the Technical Support Engineer II will lead advanced troubleshooting efforts, provide support action plans and/ or customer facing real time remote troubleshooting to resolve product problems.
Sound Interesting? 
Here’s what you’ll do: 
Additional Responsibilities:
<ul>
<li>Act as our service representative in the respective development projects.</li>
<li>Point of contact for all technical questions and integration solutions from Field Service Engineers, Affiliates and Distributors, primarily via telephone and ticketing system, and in case of escalations on-site at domestic and international customer locations.</li>
<li>Lead troubleshooting of digital workflows together with the device experts working as a team</li>
<li>Assist in escalation issues/calls</li>
<li>Partners with global support/engineering departments on solving technical issues and customer problems in the area of responsibility</li>
<li>Remain current with technical expertise</li>
<li>Participate in Technical reviews or Quality improvement projects</li>
<li>Provide feedback on field problems to the Quality and Engineering departments</li>
<li>Act as service representative in the respective development projects</li>
<li>Support Global Service organization in implementation of projects in exceptional cases on special request</li>
</ul>
</li>
</ul>
Do you qualify? 
<ul>
<li>BA/BS in Engineering preferred</li>
<li>&nbsp;Minimum of three (3) years’ experience as a Technical Support Engineer preferably within the medical device industry&nbsp;</li>
<li>Two (2) years’ experience in Microsoft Azure support preferred.</li>
<li>Strong understanding of Azure Cloud eco-system. Such as knowledge of Microsoft Azure services (especially Application Insights, Azure Monitor &amp; Azure Policies), monitoring, logging, alerting and other aspects of application operation.</li>
<li>Good knowledge of networking components and technology (TCP/IP, network security/firewall, packet filters, routing, proxy, VPN)</li>
<li>High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities &nbsp;</li>
<li>Knowledge of ITIL, DICOM and HL7 is a plus</li>
<li>Knowledge of Windows scripting or PowerShell</li>
<li>Solid Experience with electronics, electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems</li>
<li>IT support experiences: handling databases (InterBase, MySQL), networks</li>
<li>Experience with ISO 9003 standards, cGMP, and medical device governing body regulations preferred</li>
<li>Experience with remote support systems</li>
<li>Excellent communication and interpersonal skills&nbsp;</li>
<li>Experience in collaborating in international project teams as well as a readiness to travel internationally</li>
<li>Experience in conducting training courses</li>
<li>Must have a confident manner and good social and methodological skills</li>
</ul>
<ul>
<li>
We have amazing benefits to support you as an employee at ZEISS!
<ul>
<li>Medical</li>
<li>Vision</li>
<li>Dental</li>
<li>401k Matching</li>
<li>Employee Assistance Programs</li>
<li>Vacation and sick pay&nbsp;</li>
<li>The list goes on!&nbsp;</li>
</ul>
The annual pay range for this position is $38 - $48 per hour.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, &amp;
complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions.
ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
</li>
</ul>
Company DescriptionHow many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality &amp; Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 
<h3>Company Description</h3>
How many companies can say they’ve been in business for over 177 years?!\r\n\r\nHere at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality &amp; Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Global Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: $90k-$110K 
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities:
<ul>
<li>Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.</li>
<li>Conduct problem analysis and identify issues of varying complexity.</li>
<li>Effectively manage escalations and critical customer situations.</li>
<li>Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.</li>
<li>Deliver Root Cause Analysis (RCA) reports for each technical support case.</li>
<li>Capable of replacing various components within an EVSE station.</li>
</ul>
Desired Characteristics:
<ul>
<li>Proficiency in reading block/wiring diagrams.</li>
<li>Self-motivated and proactive.</li>
<li>Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.</li>
<li>Experience in updating firmware for Linux kernel devices.</li>
<li>Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1+ years of experience in technical support or troubleshooting.</li>
<li>Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.</li>
<li>Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.</li>
<li>Ability to handle and resolve field-related issues to minimize downtime.</li>
<li>Strong communication skills, capable of conveying complex concepts clearly and concisely.</li>
<li>Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.</li>
<li>Willingness to travel domestically up to 10%.</li>
</ul>
Education Requirements:
<ul>
<li>Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience</li>
</ul>
Other Requirements:
<ul>
<li>Ability to lift up to 50 pounds.</li>
</ul>
Benefits:
<ul>
<li>401(k) matching</li>
<li>FSA accounts</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
</ul>
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Engineer/Technical Support Engineer

<h3>Job Description</h3>
Job Description Technical Support Engineer – Service Management, 36324144Position Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.Hiring Manager Notes:From the JD, what are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?
<ul>
<li>Deep understanding of Java, JavaScript</li>
<li>Experience with relational databases such as MySQL</li>
<li>English level B2 or above as we will be supporting customers primarily in English</li>
<li>This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.</li>
</ul>
Interview Process:
<ul>
<li>First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)</li>
<li>Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)</li>
<li>Important Note - Onsite Requirement: </li>
</ul>
This position requires a hybrid schedule to sit onsite 2-3 days of the week. To be successful in this role you must have orequal to experience with:
<ul>
<li>Demonstrated ability to troubleshoot difficult technical issues</li>
<li>Must have solid object-oriented programming skills in Javascript</li>
<li>Experience working with dynamic HTML components such as CSS and XHTML</li>
<li>Angular experience preferred</li>
<li>Working knowledge of the components in a web applications stack</li>
<li>Experience with relational databases such as MySQL</li>
<li>Linux and/or UNIX experience</li>
<li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li>
<li>Strong personal commitment to quality and customer service</li>
<li>Ability to work with high-value customer administrators and developers</li>
</ul>
Desired Skills:
<ul>
<li>Deep understanding of Java, JavaScript</li>
<li>Working knowledge of ServiceNow Platform</li>
<li>A fundamental understanding of IT service management and the ITIL business process</li>
</ul>
Pay Rate Range:
<ul>
<li>$40-46.33/hr. </li>
</ul>

Technical Support Engineer Service Management, 36324144

<h3>Job Description</h3>
Job Description Technical Support Engineer - Platform Technologies, 36325044Position Overview:We are seeking a motivated Technical Support Engineer to join our Customer Support team in location, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience.
<ul>
<li>Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.</li>
<li>Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.</li>
<li>Escalating to internal or external support resources and Subject Matter Experts when necessary.</li>
<li>Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.</li>
<li>Perform initial triage of customer cases with documented solutions and/or workarounds.</li>
<li>Manage 5-7 cases daily.</li>
</ul>
To be successful in this role, you will need:
<ul>
<li>Technical background and ability to learn and absorb technology quickly.</li>
<li>Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.</li>
<li>The ability to communicate effectively with people at all levels.</li>
<li>The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.</li>
<li>The ability to work as part of a team and on their own initiative.</li>
</ul>
From the JD, what are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?
<ul>
<li>Technical background and ability to learn and absorb technology quickly.</li>
<li>Great written and verbal communication skill.</li>
<li>Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.</li>
<li>The ability to communicate effectively with people at all levels.</li>
<li>The ability to have difficult conversations with customers.</li>
<li>The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.</li>
<li>Basic understanding of ITIL Skills and business processes.</li>
<li>2 - 4 years working within an IT environment</li>
<li>The ability to work as part of a team and on their own initiative.</li>
</ul>
Note: This position requires to be onsite two days a week. Weds/Thurs are currently prominent but may change. Shift will be 8am - 5pm EST.Screening Questions (must be present in resume):
<ol>
<li>How many years of experience with customer facing support?</li>
<li>What kind of technical issues have you dealt with in the past? (please explain in detail)</li>
<li>Provide me with an example of how you would handle an escalation or a frustrated customer?</li>
</ol>
Pay Rate Range:
<ul>
<li>$30-35.71/hr. </li>
</ul>

Technical Support Engineer - Platform Technologies, 36325044

<h3>Job Description</h3>
Job Description Technical Support Engineer – Platform Technologies, 36319972What you get to do in this role:The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. Hiring Manager Notes:Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
<ul>
<li>Knowledge on Database, Object Oriented languages (java, javascript preferred) is must and having ServiceNow knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.</li>
<li>What backgrounds/skills can we be more flexible with that can be learned on the job?</li>
<li>ServiceNow, Linux knowledge is optional and can be learned on the job.</li>
<li>Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.</li>
</ul>
What will the interview process look like?
<ul>
<li>First round – 30 minute initial manager/recruiter screening</li>
<li>Second round - 45 to 60 minute panel interview with 3-4 senior engineers (technical questions)</li>
<li>Final round - 45 to 60 miniute panel interview with 2-4 managers (behavioral and some technical questions)</li>
</ul>
In order to be successful in this role, we need someone who has:
<ul>
<li>Demonstrated ability to troubleshoot difficult technical issues</li>
<li>Working knowledge of the components in a web applications stack</li>
<li>Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)</li>
<li>Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)</li>
<li>Experience with relational databases (e.g. MySQL, Oracle)</li>
<li>Experience administering: Linux/Unix OR Microsoft Server</li>
<li>Excellent verbal and written communication skills</li>
<li>Works well in a team environment</li>
<li>Strong personal commitment to quality and customer service</li>
<li>Ability to understand and communicate complex technical systems</li>
<li>Proven ability to maintain a professional demeanor when handling complex user issues</li>
</ul>
Desired Skills
<ul>
<li>A fundamental understanding of ITSM, ITIL, or CMDB</li>
<li>Deep understanding of JavaScript.</li>
<li>Advanced MySQL or Oracle experience</li>
<li>Experience diagnosing performance degradation</li>
<li>Understanding of remote administration via SSH, SNMP, WMI, Powershell.</li>
<li>The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.</li>
</ul>
Pay Rate Range:
<ul>
<li>$30-35.71/hr. </li>
</ul>

Technical Support Engineer Platform Technologies, 36319972

<h3>Job Description</h3>
Job Description
Job description:
About Blue-White Industries Blue-White is a leading manufacturer of innovative chemical feed pumps and flow metering solutions, proudly serving a variety of industries including water treatment, agriculture, and manufacturing. For over 65 years, we’ve built a reputation for quality, reliability, and a strong commitment to customer satisfaction. At Blue-White, we foster a collaborative and supportive work environment where every team member plays a key role in our success.
Job Summary
The Product Support Engineer is responsible for providing technical assistance and product expertise to internal teams, customers, and distributors in a timely, efficient, professional manner. This role supports product installation, troubleshooting, maintenance, and training for a range of manufactured equipment. The ideal candidate is a problem-solver with excellent communication skills and a strong understanding of precision fluid handling or process equipment. Must fit into company core values. Knowledge of or experience with ISO standards a plus.&nbsp;THIS IS NOT AN IT POSITION.
Essential Job Functions
The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.
<ul>
<li>Provide prompt and professional technical support to customers via phone, email, or in person.</li>
<li>Troubleshoot product issues and recommend corrective actions.</li>
<li>Assist with product installation, configuration, and operation guidance.</li>
<li>Document and report product defects, recurring issues, and customer feedback to engineering and quality teams.</li>
<li>Collaborate with Engineering, Manufacturing, and Warranty departments to resolve product issues.</li>
<li>Support training efforts for internal staff, customers, and distributors, including creating technical documentation or presentations.</li>
<li>Maintain a working knowledge of all company products and applications.</li>
</ul>
· Ensure service and support records are accurately maintained in the system.
· Participate in product improvement discussions and feedback loops with design and production teams.
· May occasionally travel to customer sites for hands-on troubleshooting or training.
<ul>
<li>Comply with all Company policies</li>
</ul>
Minimum Experience/Training/Education
· Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or in another closely related technical field.
· 2+ years of experience in a technical support, field service, or engineering role within a manufacturing or industrial environment.
· Strong understanding of mechanical and/or electrical systems.
· Excellent analytical and problem-solving skills.
· Clear and professional verbal and written communication skills.
· Proficiency with MS Office; experience with ERP/CRM systems is a plus.
· Ability to read and interpret technical drawings and schematics.
· Comfortable working in both office and shop floor environments.
Preferred Additional Experience/Training/Education
· Experience working with fluid handling, chemical feed systems, instrumentation, or industrial automation equipment.
· Knowledge of Lean Manufacturing or Six Sigma principles.
Knowledge/Skills/Abilities
· Mechanical, Fluid Mechanics knowledge
· Exceptional analytical and problem-solving skills
· Strong interpersonal skills, with the ability to quickly build relationships with sales representatives and customers
· Independent thinker and self-motivated, with creative and innovative mindset
· Exceptional customer service, communication, and presentation skills, with patience and self-control, active listening, positive attitude, and accountability
<ul>
<li>Able to interact closely with Sales Representatives to enhance sales and customer satisfaction</li>
<li>Advanced computer skills working with Microsoft Office</li>
<li>Ability to organize and maintain detailed quality records/documentation</li>
<li>Requires minimal supervision</li>
</ul>
Special Requirements
May be required to work weekends as business necessitates; schedules will be determined by the department supervisor/management with at least 48 hours in advance notice.
Company Culture
Blue-White Industries is committed to a respectful and purposeful work environment; to clearly understand and follow the company’s core values; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence.
Equal Opportunity Employer Statement
Blue-White Industries is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status under California and federal law.
At-Will Employment Statement
Employment with Blue-White Industries is at-will and may be terminated by either party at any time, with or without cause or notice
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li>
</ul>
People with a criminal record are encouraged to apply
Experience:
<ul>
<li>Technical support: 2 years (Required)</li>
</ul>
Ability to Commute:
<ul>
<li>Huntington Beach, CA 92649 (Required)</li>
</ul>
Ability to Relocate:
<ul>
<li>Huntington Beach, CA 92649: Relocate before starting work (Preferred)</li>
</ul>
Work Location: In person
Company DescriptionCompany Culture Blue-White Industries is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence. 
<h3>Company Description</h3>
Company Culture\r\nBlue-White Industries is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence.

Product Support Engineer - Technical Customer Service (Manufacturing)

<h3>Job Description</h3>
Job Description
Are you looking for an exciting career in the semiconductor industry?&nbsp;Semiconductors are the key evolving components in industry today. HORIBA has kept its sights keenly focused on this micro world and provides rewarding careers in Sales and Marketing, Research and Development, Production, and Operations.&nbsp;
The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&amp;D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&amp;D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.
Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture and vision for our future, visit&nbsp;Our Futurepage.
Our North American Semiconductor group is searching for an experienced Technical Sales Engineer to join our team in Austin, TX.
In this exciting role, you will:
<ol>
<li>Examine and analyze customers’ needs; review requirements, recommend appropriate solutions and provide proposals for products and services based upon a thorough understanding of system level requirements.</li>
<li>Perform field promotional work to sell and develop new business. Build relationships with key decision makers and influencers.</li>
<li>Demonstrate products/services and provide assistance in the best application of the product.</li>
<li>Coordinate company technical services with Product Category leaders, applications and service support resources</li>
<li>Coordinate delivery and expedite requirements in collaboration with Inside Sales Department.</li>
<li>Prepare price quotations, terms of sales, delivery dates in compliance with company guidelines and subject to company approval.</li>
</ol>
You will bring the following skills and knowledge:
<ol>
<li>Technical knowledge in a sales environment, including experience working in the Semiconductor industry with end users responsible for ALD, PEALD, Diffusion and Epi processes.</li>
<li>Working knowledge of sales, marketing, distribution, and product line management, as may be typically acquired through a technical bachelor’s degree or equivalent experience.</li>
<li>Exceptional problem-solving and analytical skills; strong interpersonal, verbal and written communication skills; good computer skills.</li>
<li>Incumbent typically has a minimum of two years of similar sales experience and four years’ experience in business-to-business semiconductor manufacturing engagement.</li>
</ol>
Compensation Package:
HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
If you are an individual with a disability and need an accommodation during the application/hiring process, please email&nbsp;semiconductorjobs.us(at)horiba.com&nbsp;or call (800) 446-7422 for assistance. HORIBA will provide reasonable accommodation, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.
Company DescriptionThe HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&amp;D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&amp;D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative ad entrepreneurial self-starters. To learn more about our unique culture, visit our culture page at <a href="https://www.horiba.com/en_en/company/about-horiba/culture/" target="_blank">https://www.horiba.com/en_en/company/about-horiba/culture/</a> 
<h3>Company Description</h3>
The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&amp;D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&amp;D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.\r\n\r\nInspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative ad entrepreneurial self-starters. To learn more about our unique culture, visit our culture page at <a href="https://www.horiba.com/en_en/company/about-horiba/culture/" target="_blank">https://www.horiba.com/en_en/company/about-horiba/culture/</a>

Technical Sales Engineer

<h3>Job Description</h3>
Job DescriptionTube Form Solutions, LLC a SOCO Machinery / VLB Group / HSG Laser distributor, is seeking a Technical Sales Engineer to sell Tube Benders, End Forming equipment, and Tool products and Accessories.&nbsp; &nbsp; Based in the northern Indiana area the Sales Engineer will be responsible for a territory that consists of both customers and non-customers. The Sales Engineer will be a direct point of contact for those clients in the territory, assisting in product and application inquiries, expediting and closing the sales process, and following through on customer needs and requests. &nbsp; SCOPE AND RESPONSIBILITIES 
<ul>
<li>Prospect, develop, and close orders to both new and existing customers ranging from small job shops to large corporations</li>
<li>Utilize, manage, actively maintain, and grow customer/prospect database within the company’s Salesforce system</li>
<li>Prepare and effectively deliver presentations and proposals that outline the technical features, CNC control, and all options pertaining to equipment, tooling, and accessories</li>
<li>Prepare and ensure timely execution of order forecasting and required reporting</li>
<li>Provide the necessary sales follow-up and support as required to ensure customer satisfaction</li>
<li>Prepare and execute persuasive and effective business communications</li>
<li>Ensure that monthly gross profit and market share quotas are achieved</li>
</ul>
&nbsp; REQUIREMENTS 
<ul>
<li>Minimum of 2 years in a capital goods or technical product sales position or the equivalent in experience and formal education/training</li>
<li>Creative, dynamic problem-solver with the ability to communicate with people at all levels.</li>
<li>Ability to thrive in a results-oriented environment, ensuring sales, profit, and market share goals are achieved</li>
<li>Highly competitive with a strong desire to win</li>
<li>Excellent written and verbal skills at a technical and professional level</li>
<li>Excellent time management and multi-tasking skills with the ability to prioritize multiple tasks</li>
<li>Keen intelligence with strong negotiating skills</li>
<li>Strong technical aptitude in mechanical equipment, including general ability to read blueprint drawings, understand part geometry, and interpret part tolerances.</li>
<li>Ability to drive with an unrestricted driver's license, allowing for auto travel to and from territory and partners as needed</li>
<li>Hands-on mechanical and computer skills</li>
<li>History in the industry</li>
</ul>
&nbsp; REWARDS 
<ul>
<li>Competitive base salary with commission&nbsp;</li>
<li>Paid vacation and sick time</li>
<li>Cell phone reimbursement</li>
<li>Health Insurance&nbsp;</li>
<li>401(k)</li>
</ul>
&nbsp; If you enjoy working for an innovative leader who is expanding their business, this Sales Engineer opportunity may be for you.&nbsp;

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