<h3>Job Description</h3>
Job Description
Schedule: Monday through Friday 4PM - Midnight
Anticipate the needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Greet guests in a friendly and courteous manner.</li>
<li>Assist front office manager with training new team members.</li>
<li>Ensure customer needs are met: provide directions, suggest and make reservations for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.</li>
<li>Coordinate special events or special projects as assigned.</li>
<li>Provide information on the geographical area. Suggest site-seeing locations and arrange tours.</li>
<li>Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.</li>
<li>Respect all residents’ privacy, information, perspective, priorities, times, and resources.</li>
<li>Establish relationships with local merchants and service providers.</li>
<li>Maintain a warm and friendly demeanor at all times.</li>
<li>Communicate with residents and guests concerns to management promptly.</li>
<li>Arrange for move-ins and move-outs once Management has approved.</li>
<li>Receive all lost and found items; keep a log of lost and found items.</li>
<li>Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.</li>
<li>Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.</li>
<li>Prepare weekly activity reports as required and submit to management.</li>
<li>Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.</li>
<li>Monitor fire alarm panel</li>
<li>Deliver packages to residents</li>
<li>Maintain communication with security personnel</li>
</ul>
Competencies:
<ul>
<li>Communication Proficiency.</li>
<li>Customer/Client Focus.</li>
<li>Discretion.</li>
<li>Initiative.</li>
<li>Leadership.</li>
<li>Team member leads by example, consistently conveying a positive attitude, passion, excellent grooming standards and pride in your work.</li>
<li>Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.</li>
</ul>
Supervisory Responsibility
This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department.
Work Environment
This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 30 pounds and must occasionally lift or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This position is full time and regularly requires evening shift. The current expected hours are Monday through Friday from 4:00 pm to 12:00 am.
Required Education and Experience
<ul>
<li>High School Diploma. AA or BA strongly preferred.</li>
<li>Minimum 2 years experience working in the hospitality industry in similar role.</li>
<li>Knowledgeable with computers software programs commonly used in the industry.</li>
<li>Must have excellent communication skills; verbal and written to convey information and ideas clearly.</li>
<li>Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.</li>
</ul>
 Position Supervision
Employee reports to the Property Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
THE COMPANY
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.
At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!
 
WHAT WE OFFER
<ul>
<li>Competitive wages, training, and growth opportunities.</li>
<li>Early access to paycheck (pay on demand).</li>
<li>Health, Dental, Vision, and Life Insurance.</li>
<li>Paid Vacation, Holidays, and Sick Leave.</li>
<li>401K with company match.</li>
<li>Free meals at work.</li>
<li>Employee Assistance Program.</li>
<li>Generous Employee Referral Program and more.</li>
</ul>
POSITION SUMMARY
The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
 
KEY RESPONSIBILITIES
<ul>
<li>Answer a multi-line telephone, directing calls and inquiries as needed.</li>
<li>Greet all families, residents, guests, and vendors with a smile.</li>
<li>Maintain outside visitor logs and monitor access to the community.</li>
<li>Assist residents with scheduling transportation, activities, or appointments.</li>
<li>Support management with administrative tasks, such as data entry, scheduling, or light clerical work.</li>
<li>Order office supplies.</li>
<li>Address resident concerns or questions and escalate issues to management when necessary.</li>
<li>Complete work order requests.</li>
</ul>
Requirements:
CANDIDATE QUALIFICATIONS
Education:
<ul>
<li>High School Diploma or equivalent.</li>
</ul>
Experience, Competencies, and Skills:
<ul>
<li>At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.</li>
<li>Working knowledge of various computer systems, including Word, Excel, and Outlook.</li>
<li>Patience and willingness to assist our residents, visitors, and team members.</li>
<li>Friendly, assertive, professional, outgoing, multitasked, and organized. </li>
<li>Excellent communication skills.</li>
<li>Availability to work flexible shifts, including weekends and holidays.</li>
<li>Ability to maintain confidentiality and adhere to ethical standards.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff. 
 
The essential duties and responsibilities described below are representative of those an employee encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position. 
<ol>
<li>Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.</li>
<li>Responsible for assisting residents, family members, and quests with general requests. </li>
<li>Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for a tour. </li>
<li>Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner. </li>
<li>Display knowledge of the services and programs and other pertinent information regarding the property. </li>
<li>Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. </li>
<li>Process incoming mail, Sort, but not open, property mail and distribute mail to appropriate mailboxes or offices. </li>
<li>Maintain reception area in a neat and orderly fashion. Ensure that the lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available. </li>
<li>Perform clerical duties for property staff as directed by supervisor. </li>
<li>Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.</li>
<li>Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.</li>
<li>Communicate any observed or suspected resident change of condition to a supervisor immediately. </li>
<li>Maintain a safe and secure environment for all staff, residents, and quests, following established safety standards. </li>
<li>Encourage teamwork through cooperative interactions with co-workers and other departments. </li>
<li>Support a positive and professional image through actions and dress. </li>
<li>Performs other duties consistent with the position as assigned by the Business Office Director or Executive Director. </li>
</ol>

<h3>Job Description</h3>
Job Description
Will Rogers had it figured out when he said, “You never get a second chance to make a first impression”. Our concierges are personable and friendly individuals who play a large role in creating a meaningful first impression of the community by greeting residents and visitors both in person and over the phone.
Join our team at one of our senior living communities offering independent living, assisted living, or memory care, where we put Residents First while being team-focused and quality-centered. We put Residents First, and our team members matter! At Sagora, we invest in and empower our team members to move upward within the company and in their careers. Based on team member surveys, we are certified as a Great Place to Work! Apply now to join our dedicated team that cares, just like you!
Our Core Values areCommitment, Empowerment, Communication, Excellence, and Teamwork! 
Did you know that our name Sagora comes from the combination of two words – Sage, which means wisdom or wise person, and Agora, which means a gathering place. Our communities are a gathering place of wisdom!
Benefits: 
<ul>
<li>Company-paid telemedicine service for all full-time benefit-eligible team members</li>
<li>On-Demand Pay – request a pay advance!</li>
<li>Discount and rewards program – use for electronics, food, car buying, travel, fitness, and more!</li>
<li>Health/ Dental/ Vision/ Disability/ Life Insurance</li>
<li>Flex Spending Account</li>
<li>Dependent Care Flex Plan</li>
<li>Health Savings Account</li>
<li>401(k) Retirement Savings Plan with company matching!</li>
<li>Paid time off and Holiday pay</li>
<li>Team Member Assistance Program – counseling services at the other end of the phone!</li>
<li>Discounted Meal Tickets</li>
<li>Referral Bonus Program – earn money for referring your friends!</li>
<li>Tuition Assistance (for programs directly related to team member's position)</li>
<li>Lasting relationships with our residents who have so much wisdom to share!</li>
</ul>
Position Details:
Community Name: Adante Assisted Living 
Address: 2739 Cembalo Blvd. San Antonio, Tx 78230
Phone number: 210-493-0103
Status (FT/PT/PRN): Full-Time
Shift(s): Sunday 6 am - 2 pm, Monday - Thursday 2 pm - 10 pm
What does a Concierge at Sagora do?
<ul>
<li>Oversee front desk and greet guests</li>
<li>Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image</li>
<li>Direct calls and take messages as appropriate</li>
<li>Keep lobby area clean and presentable daily</li>
<li>Assist all associates as needed at the front desk</li>
<li>Make rounds around community as necessary for security procedures</li>
<li>Provide basic and accurate information in-person and via phone/email</li>
<li>Respond to emergency boards as needed</li>
</ul>
What do you need to be a Concierge?
<ul>
<li>High school diploma/GED preferred</li>
<li>6 months related experience preferred</li>
<li>Multitasking and time-management skills</li>
<li>Excellent customer service and organizational skills</li>
<li>Competency in Microsoft applications including Word, Excel, and Outlook.</li>
<li>Maintain integrity and confidentiality</li>
<li>Excellent verbal and written communication skills and able to communicate effectively with residents, families, and other team members.</li>
</ul>
Sagora does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Sagora is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

<h3>Job Description</h3>
Job Description
CONCIERGE: The Concierge is a key member of the front office team and serves as the primary point of contact for guest services and personalized experiences. This position plays a critical role in enhancing the guest experience by offering accurate information, proactive service, and thoughtful recommendations. The ideal candidate is a knowledgeable, well-connected, and service-driven professional who consistently delivers the highest level of hospitality. Must have strong familiarity with local happenings, restaurants, etc.&nbsp;
As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor.
WAGE RANGE: $23.00 - $26.00 hourly
SCHEDULE: Must be able to work flexible schedule, weekends and holidays, based on business demands.
WORKING RELATIONSHIPS: Reports: Front Office Management Team and Director of Rooms. Interacts: Internal and External Guests
OVERALL OPERATIONAL RESPONSIBILITIES
<ul>
<li>Adhere to all policies and procedures outlined in PHM’s Employee Handbook, including punctuality, attendance, and professional conduct.</li>
<li>Greet all guests and associates promptly and professionally, creating a welcoming atmosphere.</li>
<li>Uphold brand standards, demonstrate expected service behaviors, and hallmarks.</li>
<li>Follow emergency and safety protocols to maintain a secure environment for guests, staff, and visitors.</li>
<li>Promote hotel services and facilities by anticipating and responding to guest needs.</li>
<li>Handle guest check-ins/check-outs efficiently and accurately, following hotel cash and credit policies.</li>
<li>Manage room assignments and accommodate special requests whenever possible.</li>
<li>Handle room reservations, including modifications and cancellations, per procedures.</li>
<li>Welcome and assist guests with reservations, transportation arrangements, directions, dining recommendations, and general inquiries.</li>
<li>Manage guest requests professionally, ensuring prompt follow-up and resolution.</li>
<li>Coordinate with internal departments (e.g., housekeeping, bell staff, valet, front desk) to fulfill guest needs seamlessly.</li>
<li>Maintain up-to-date knowledge of hotel amenities, local attractions, dining, entertainment, cultural events, and transportation options.</li>
<li>Handle complex or last-minute guest requests with poise, creativity, and resourcefulness.</li>
<li>Escort guests to rooms or other hotel areas as needed and assist with luggage handling and storage.</li>
<li>Respond promptly to phone calls, radio communications, emails, and in-person requests.</li>
<li>Deliver packages, newspapers, group amenities, and other requested items in a timely manner.</li>
<li>Maintain a clean and organized hotel entrance and concierge desk area, report safety concerns to Maintenance.</li>
<li>Keep an accurate concierge log documenting guest interactions and service follow-ups.</li>
<li>Assist with VIP and special guest arrangements as directed.</li>
<li>Anticipate guest concerns and resolve complaints proactively and courteously.</li>
<li>Support inquiries related to hotel services, in-house events, directions, check cashing, and safety deposit boxes.</li>
<li>Let me know if you'd like to tailor this for a specific role (e.g., Concierge, Guest Services Agent, Bell Attendant), or need formatting for HR or training use.</li>
<li>Perform other duties as directed.</li>
</ul>
Interpersonal Relationships
<ul>
<li>Foster strong relationships with guests, creating a welcoming and personalized experience.</li>
<li>Communicate effectively with hotel staff and external service providers to coordinate guest services.</li>
<li>Maintain professional, courteous, and respectful interactions with all guests, colleagues, and vendors.</li>
<li>Uphold the hotel’s standards of etiquette, confidentiality, and guest privacy at all times.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>In-depth knowledge of the local area, including attractions, restaurants, transportation, and cultural events.</li>
<li>Strong organizational and multitasking skills; able to prioritize under pressure.</li>
<li>Exceptional verbal and written communication skills.</li>
<li>Ability to remain calm and professional in high-pressure or fast-paced situations.</li>
<li>Proficiency in reservation software, Microsoft Office, and/or property management systems.</li>
<li>High level of discretion, integrity, and attention to detail.</li>
</ul>
Preferred Qualifications
<ul>
<li>Previous experience as a Concierge or in a guest-facing role in a luxury or 4-star hotel environment.</li>
<li>Multilingual abilities strongly preferred.</li>
<li>Membership or affiliation with Les Clefs d'Or is a plus.</li>
<li>Familiarity with concierge or guest service platforms such as OpenTable, or similar systems.</li>
<li>High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality management or related field preferred.</li>
</ul>
Disclaimer: This job description is intended to convey essential job responsibilities and qualifications and is not an exhaustive list of all duties, responsibilities, and skills required.
Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!&nbsp; As part of the IHG brand, we pursue excellence in everything we do! 
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an outgoing and knowledgeable Concierge to join our family! The Concierge is the first point of contact for hotel guests and is primarily responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The Concierge &nbsp;is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.&nbsp; 
If this position and&nbsp;InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you! 
Learn more about our company at <a href="http://www.phmhotels.com" target="_blank">www.phmhotels.com</a>.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Descriptions:
The Alamo Drafthouse Concierge is a hospitality guru who is Guest focused, flexible, and knowledgeable about every part of the venue, the Alamo Drafthouse and its related companies. The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our goals, vision and mission at all times. The concierge ensures every guest has an awesome experience by attending to their needs in a timely and helpful manner starting from when they enter the door to when they exit the venue. Other job functions include: Guiding Guests through the venue’s ticketing and seating process, answering any questions about the Alamo Drafthouse and its related companies, being generally hospitable and making every guest feel welcome. Our Concierges possess deep movie knowledge and share the excitement of our specialty programming with our Guests.
REPORTS TO: Manager
LOCATION: To be determined.
SALARY / GRADE LEVEL: Hourly / Non-Exempt
 
Duties/Responsibilities:
· Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back.
· Maintains a cheerful, courteous disposition with neat, clean and professional attire.
· Holds a passion for the cinematic experience.
· Keeps up to speed on current and upcoming movies and all Alamo Drafthouse special events.
· Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
· Greets Guests upon entering and departing the venue.
· Answers phone and responds to questions and/or directs calls to the appropriate place.
· Communicates Guest questions and/or concerns to Managers when appropriate.
· Keeps lobby clean and free of clutter.
· Maintains the cleanliness and organization of the Ticket Counter.
· Checks for restocking of necessary supplies. Brings all areas up to standard.
· Processes admission tickets to Guests.
· Ensures all financial transactions are correct.
· Operates credit card, gift card, and cash transactions properly.
· Accurately calculates change due to the Guest and returns appropriate amount in a timely matter.
· Maintains the security of a cash drawer and checks it in and out accurately every shift.
· Provides assistance to Guests’ special needs, such as helping those with disabilities.
· Directs Guests to restrooms, theaters, bars, ATM and other points of interest.
· Manages informational kiosk and display of event signs and posters.
· Keeps Managers fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.
· Performs shift change and/or opening or closing duties.
· Adheres to all company safety and sanitation policies and procedures.
· Assists other Team Members as needed or when business needs dictate.
· Performs a “Tech Check” of features weekly to ensure quality and to gain talking points for Guest interactions.
 
Qualities:
· Ability to operate POS.
· Ability to make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
· Stands/walks 100% of shift.
· Reaches, bends, stoops, and wipes frequently.
· Ability to read and write English.
· Ability to verbalize and clearly respond to Guests.
 
WORKING CONDITIONS: Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50 lbs.
 
HAZARDS: Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.
Requirements:

<h3>Job Description</h3>
Job Description
About LakeHouse Senior Living: 
LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents.
Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.
Responsibilities:
<ul>
<li>Carries out telephone answering and reception duties as required.</li>
<li>Takes complete messages with pertinent information and communicates messages to the intended recipient.</li>
<li>Greets residents and visitors. Answers inquiries and gives directions.</li>
<li>Collates brochures for the marketing department.</li>
<li>Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.</li>
<li>Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.</li>
<li>Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.</li>
<li>Maintains and keeps desk and entry area neat and organized.</li>
<li>Organizes, distributes mail to residents, Executive Director and Department Coordinators.</li>
<li>Maintains resident forms for miscellaneous credits.</li>
<li>Maintains adherence to all company personnel policies and established operating policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or general education degree (GED) preferred.</li>
<li>One to three years customer service experience and/or training; or equivalent combination of education and experience.</li>
</ul>
Benefits:
In addition to a rewarding career and competitive salary, LakeHouse offers a comprehensive benefits package. 
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. 
Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. 
EOE D/V

<h3>Job Description</h3>
Job DescriptionMultilingual applicants strongly encouraged to apply!
 
Job Title: Emerald Grande Concierge
Reports To: Director of Restaurants
Summary: The Emerald Grande is tasked with ensuring that our guests have an unforgettable experience, and that their every need is met. The main function of the Concierge is to welcome guests to the hotel; help them with any and all of their needs; make them feel at home; make reservations; and assist in selling services &amp; amenities throughout the hotel. The Concierge will help curate a unique guest experience by helping with recommendations for dining, activities, and any other destination questions. The Concierge is also directly responsible for meeting any other guest needs during their stay; and the collection of monies for services rendered. The concierge must maintain a courteous attitude and welcome all service questions and requests.
Essential Duties and Responsibilities 
<ul>
<li>Approach all encounters with guests and employees in a friendly, service-oriented manner</li>
</ul>
<ul>
<li>Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements</li>
<li>Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel</li>
<li>Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations</li>
<li>Arrange events, excursions, transportation etc. upon request from hotel residents</li>
<li>Answer the phone and make reservations, take, and distribute messages or mail and redirect calls</li>
<li>Respond to complaints and find the appropriate solution</li>
<li>Directs guests to daily functions within the hotel </li>
<li>Answer and direct all incoming calls </li>
<li>Log all guest requests and confirm completion. Collect payment for special services as needed</li>
<li>Assist the creation and distribution of amenities to guests</li>
<li>Stock and clean workspace for next shift</li>
<li>Other duties as assigned</li>
</ul>

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Education and Experience Requirements
<ul>
<li>High School diploma or equivalent required</li>
<li>Minimum 1 year customer service experience preferred</li>
</ul>
Knowledge, Skill, and Ability Requirements Knowledge
<ul>
<li>Ability to multitask and manage time efficiently</li>
<li>Must be comfortable speaking one-on-one or with small groups, promoting all that the Emerald Grande and HarborWalk Village have to offer</li>
<li>Exceptional customer service and interpersonal skills</li>
<li>Exceptional computer skills</li>
<li>Ability to handle multiple guests and operational demands with a high degree of professionalism </li>
<li>Ability to work a flexible schedule including weekends, and holidays </li>
</ul>
Key Competencies
Key Competencies include strong work ethic, negotiating and closing, attention to detail, relationship builder, multi-tasker, problem analysis and solving, excellent communicator, confidentiality, and integrity. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable. 
Language Skills 
Must be able to speak, read, write, and comprehend the English language. Multilingual skills a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to make change.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
Other Qualifications 
Open and operational seven days a week. Employees are required to be available as business demands.
License Requirements 
Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years. 
Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy. 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift 5-15 pounds regularly, and over 15 pounds with assistance, upon occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
The physical environment requires the employee to work inside in a climate-controlled shop, and occasionally outside on the various guest decks in heat/cold, wet/humid, and dry/arid conditions.

<h3>Job Description</h3>
Job DescriptionDescription:
The Lafayette is seeking a Concierge to join their team! 
Shift details:
Concierge
Monday- Friday; Every other weekend required (Part time and PRN)
PURPOSE
Concierge
The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere. 
PRINCIPLE DUTIES AND RESPONSIBILITIES
Concierge
CUSTOMER EXPERIENCE
<ul>
<li>Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest </li>
<li>Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal </li>
<li>Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process </li>
<li>Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification </li>
<li>Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient </li>
<li>Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate </li>
<li>Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other </li>
<li>Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) </li>
<li>Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) </li>
</ul>
#86pgm
 
 
Requirements:
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Concierge
<ul>
<li>Education: High School Diploma/ GED required </li>
<li>Proven customer service experience and skills </li>
<li>Knowledge and experience in the Senior Living Industry preferred </li>
<li>Microsoft Office required</li>
</ul>

<h3>Job Description</h3>
Job Description
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.
Primary Responsibilities:
· Provides a friendly greeting in the lobby area upon anyone entering.
· Checks-in and checks-out owners and guests in our property management system, Opera.
· Handles all requests and issues professionally, dispatching other departments to assist accordingly.
· Provides pre-arrival assistance to owners and guests with their itineraries. Uses Alice program to build itineraries.
· Maintains a high level of knowledge regarding local activities, attractions, and directions.
· Follows all company guidelines and is an ambassador for the brand.
Skills/Experience:
· Minimum six months related experience and/or training; or equivalent combination of education and experience.
· Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization.
· To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
· To be available to work evenings, weekends and holidays.
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Be a leader in customer service and build a program that ensures our owners and guests receive value and feel appreciated.
Conduct self in a professional manner. 
Opera Cloud operating system. Knowledge in this program is a plus but not required.
Maintain extraordinary attention to detail and excellent time managament skills. Requirement for acceptable job performance. 
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales &amp; marketing. Our values define who we are.
<ul>
<li>Be Authentic</li>
<li>Practice Humility</li>
<li>Cultivate Teamwork</li>
<li>Value Time</li>
<li>Be Trustworthy</li>
</ul>
Benefits:
<ul>
<li>Company 401K 100% match up to 4%</li>
<li>Florida Blue Health Insurance</li>
<li>Aetna &amp; Delta Dental</li>
<li>Employee Assistance Program</li>
<li>Company Paid Life Insurance, STD insurance, and LTD insurance</li>
<li>Employee Discount Program</li>
<li>Family Life Insurance</li>
<li>HSA and FSA program</li>
</ul>

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