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<h3>Job Description</h3>
Job Description
Our Snooze story At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. We have donated over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our waste stream efforts. Plus, Snooze has responsible sourcing practices so you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?
What does your role bring to the table? The Operations Services Specialist (OSS) supports Snooze’s growth and operational excellence by balancing hands-on operational support with cross-functional project coordination across both the Mothership and our restaurants. Reporting to the Director of Operations Services and Special Projects, this role helps ensure smooth rollouts, consistent execution, and clear communication of resources across departments like Community, Sustainability, People, Technology, Culinary, Operations, Purchasing, and Marketing.
The OSS partners closely with Mothership teams, Regional Managers, and Restaurant Managers to deliver accurate, timely information and ensure Snoozers have the tools, training, and support they need to succeed. By driving initiatives, supporting restaurant operations, and fostering collaboration, this role plays a critical part in upholding Snooze’s high Guest Experience standards while championing our compass values: People, Planet, Profit, and Pancakes.
The Position specifics! Taking on the role of Operations Services Specialist isn’t just about bacon and pancakes! The responsibilities of this position include:
Optimize Restaurant Operations
<ul>
<li>Monitor and support the management of daily operational tools, including but not limited to: waitlist management (Yelp), online ordering platforms (olo, DoorDash, GrubHub, and Uber Eats), POS (Toast), Master Walk-Thrus, shift management (Axial), inventory management (R365). Ensure these tools are used effectively to drive efficient, Guest-focused execution.</li>
<li>Review discount and inventory reporting to reduce errors, control costs, and improve accuracy.</li>
<li>Partner with Regional Managers and General Managers during restaurant visits to reinforce Snooze Operating Procedures (SOPs) to ensure thorough and consistent execution of Snooze standards.</li>
</ul>
Support Project Execution
<ul>
<li>Collaborate with Regional Managers, General Managers, Head Chefs, and cross-functional teams to design, execute, and track key projects that enhance operations and Guest experiences.</li>
<li>Provide remote and on-site support for new systems and programs (e.g., Optimus/Maximus projects, Manager in Training (MIT) Program, catering initiatives, training updates).</li>
<li>Keep stakeholders informed through consistent communication, reporting, updates, and participation in project meetings.</li>
</ul>
Enhance Guest Experience &amp; Growth
<ul>
<li>Maintain advanced knowledge of restaurant operating systems and tools to provide feedback on ways to improve usage and efficiency at the restaurant level to Regional Managers and restaurant leadership. </li>
<li>Support catering growth by ensuring locations meet metric standards by providing consistent reporting to restaurant leadership. </li>
<li>Analyze Guest feedback with cross-functional partners to provide suggested service improvements to operational leadership.</li>
</ul>
Support Training &amp; Communication
<ul>
<li>Identify training gaps and collaborate with Team TLC, Regional Managers, and Subject Matter Experts (SMEs) to refine and deliver materials.</li>
<li>Support Snooze U, Regional Manager meetings, and other key training/communication events.</li>
<li>Contribute to weekly leadership communication (@Snooze Newsletter) by verifying and delivering accurate updates.</li>
<li>Serve as a go-to resource ensuring Mothershippers, Regional Managers, and Restaurant Leaders have the support they need to execute effectively.</li>
</ul>
Be a Catalyst for Culture and Change
<ul>
<li>Act as a resource and voice of reason for restaurants, providing guidance with positivity and integrity.</li>
<li>Encourage buy-in for new tools and systems by fostering a fun, collaborative environment where team input is valued.</li>
<li>Support continuous improvement by asking questions, sharing ideas, and helping Snooze innovate. </li>
<li>Other roles and responsibilities may be required to ensure all goals and priorities of the Operations Team are met on a monthly, quarterly and annual basis</li>
</ul>
Is this role the right fit for you?
<ul>
<li>An entrepreneurial spirit!</li>
<li>Demonstrates excellent written and oral communication skills, along with strong organizational and time management abilities</li>
<li>Delivers engaging presentations, including content development and delivery to diverse audiences</li>
<li>Is well-versed in the Snooze brand and story</li>
<li>Understands Snooze systems, processes, doctrines, and programs </li>
<li>Possesses deep functional kitchen and restaurant operations expertise</li>
<li>Quickly masters new technologies and software solutions</li>
<li>Builds strong relationships and communicates effectively with peers and Snoozers</li>
<li>Multi-tasks and prioritizes effectively based on workload demands</li>
<li>Maintains honesty and ethical practices in high-stress situations </li>
<li>Utilizes basic math and data analysis skills to support decision-making</li>
<li>Brings positivity, fun, humor, and dance moves – even in stressful situations (yes, really!)</li>
</ul>
Let’s talk prerequisites! (Education, credentials, and experience) 
<ul>
<li>Must be at least 21 years of age and authorized to work in the United States</li>
<li>Minimum 3 years of experience in restaurant operations, including use of restaurant technology systems and tools (FOH and HOH experience preferred)</li>
<li>Minimum 1 year experience in an entry-level leadership role (e.g., supervisor, in-restaurant trainer, project manager, or advisory group member) within the restaurant industry or a closely related field.&nbsp; </li>
<li>Proficiency with Microsoft tools such as Word, Excel, PowerPoint, Outlook, SharePoint, or comparable systems and tools. </li>
</ul>
Let’s get physical! (additional requirements)
<ul>
<li>Must have the stamina to work 40 hours per week – some weekend days could be required</li>
<li>The travel required for this position is approximately 15%. Must be able to travel for up to 5 days at one time (air, car, bus, train, and weekend travel all required). </li>
<li>Must possess a valid driver license and drive to and from work locations when requested or required (reasonable accommodations available)</li>
<li>Home base is in Denver, CO at the Snooze Mothership (3 days a week required in office)</li>
</ul>
The Nitty Gritty Details Denver area base compensation range: $28-38 per hour based on 40 hours per week
The hourly range shown reflects the low and high end of the Snooze pay scale for this position. Actual pay may fall above or below this range depending on factors such as experience, education, training, location, performance, scope of responsibilities, and required travel. This range is only one part of Snooze’s total compensation package.
 
Snooze is proud to be an Equal Opportunity Employer.

Operations Services Specialist

<h3>Job Description</h3>
Job DescriptionOur Purpose
At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!
Position Purpose
This position is responsible for greeting members over the phone; courteously and professionally while speaking to them about Vibe Credit Union's consumer loan products. Additionally, the Specialist cross-sells services and products, process other financial services, updates and maintains records.
Essential Duties
<ul>
<li>Meets established Sales and Service goals</li>
<li>Has comprehensive knowledge of the Credit Union's products and services and cross sells them to members</li>
<li>Competently interviews members and potential members by phone and educates them about various consumer loan products</li>
<li>Determines membership eligibility for non-members interested in obtaining a loan</li>
<li>Answers member questions and assists members with resolving account disputes; researches and corrects errors</li>
<li>Processes consumer loans from application origination through disbursement, which includes interviewing an applicant, obtaining financial data, completing application, running credit bureau reports, verifying employment, income, and financial obligations</li>
<li>Performs credit counseling including which products fit their needs</li>
<li>Understands regulations and internal policies related to Bank Secrecy Act (BSA) and completes annual training</li>
<li>Other duties may be assigned</li>
</ul>
Education/Experience
<ul>
<li>High School Graduate or Equivalent</li>
<li>Thorough knowledge of member services and products </li>
<li>One to three years of related experience </li>
<li>Sales experience required </li>
</ul>
Skills/Abilities
<ul>
<li>Excellent phone communication skills</li>
<li>Works well under pressure in a busy work environment</li>
<li>Strong customer service skills</li>
<li>Ability to multi-task</li>
<li>Must be able to correspond effectively with members</li>
</ul>
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.
 Job Posted by ApplicantPro

Digital Services Lending Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Overview:
The Digital Services Specialist is responsible for supporting the Bank’s digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. 
 
Primary Accountabilities / Responsibilities:
<ol>
<li>Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. </li>
<li>Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. </li>
<li>Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. </li>
<li>Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services.</li>
<li>Review checks deposited remotely through the Bank’s mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. </li>
<li>Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller.</li>
<li>Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements.</li>
<li>Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. </li>
<li>Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact.</li>
<li>Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. </li>
<li>Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. </li>
<li>For each eOpen account opened, review the associated Driver’s License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi.</li>
<li>Act as back-up for Treasury Services activities related to business customers’ access to digital services. </li>
<li>Create/update procedures as needed.</li>
<li>Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements.</li>
<li>Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines.</li>
<li>Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout.</li>
<li>Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities.</li>
<li>Performs related and unrelated duties as may be required.</li>
</ol>
 
Requirements:
Position Requirements:
The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities. 
Competencies Required:
<ul>
<li>Customer Focus</li>
<li>Results Oriented</li>
<li>Adaptability</li>
<li>Collaboration</li>
<li>Communication</li>
<li>Composure</li>
<li>Innovation</li>
<li>Self-Development</li>
</ul>
Work Environment/Physical Demands/Condition Requirements:
Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 
Equipment Used:
General office equipment: Computer, Telephone, Mobile devices
Compliance:
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 
Information Security:
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:
<ul>
<li>Remaining alert to and reporting malicious or suspected malicious email.</li>
<li>Participating in training opportunities to ensure continued protection of customer data.</li>
<li>Provide feedback where possible to help improve the Bank’s security culture.</li>
</ul>
Responsible for maintaining confidentiality of all sensitive information.
 
 
Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.
Applicants requiring reasonable accommodation in the application process should notify Human Resources. 
Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information 
to confirm that you are authorized to work in the U.S.A.
EOE/AA/D/V
Torrington Savings Bank is a drug free workplace.

Digital Services Specialist

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
Under general supervision of the Practice Manager, the Patient Service Specialist will function as a member of the clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. The patient service specialist must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.
POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled
<ol>
<li>High school diploma or GED required.</li>
<li>One to three years previous admissions or medical office experience using EMR software preferred.</li>
<li>Bilingual (Spanish/English) preferred.</li>
</ol>
POSITION DUTIES AND RESPONSIBILITIES:
<ol>
<li>Work closely with Providers to assist in delivering world class care to patients.</li>
<li>Provide a high level of customer service to all new and existing patients and their families.</li>
<li>Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.</li>
<li>Ensure all patient information is up to date and registered in EMR systems including demographics.</li>
<li>Conduct eligibility checks to ensure insurance and patient information are reflected accurately within EMR systems.</li>
<li>Performs outreach to patient groups for patient care and quality measurement/guidelines.</li>
<li>Assist with patient scheduling for a variety of procedures along with follow-up appointments.</li>
<li>Ensure an accurate collection of payments from each patient including any previous balances or co-pays.</li>
<li>Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations</li>
<li>Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.</li>
<li>Performs other duties as assigned</li>
</ol>

Patient Services Specialist

<h3>Job Description</h3>
Job Description
Member Services Specialist
MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family!
MyPoint is seeking Member Service Specialists (MSS) for National City and Rancho Bernardo branches.
The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs.
The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services.
Excellent benefits and work environment.
Salary Range: $19.34 - $24.13
Visit the MyPoint website for more details: <a href="https://www.mypointcu.com/connect/careers/join-our-team" target="_blank">https://www.mypointcu.com/connect/careers/join-our-team</a>
EOE/M/F/D/V

Member Services Specialist -Rancho Bernardo Branch

<h3>Job Description</h3>
Job DescriptionDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Electronic Services Specialist Department: Electronic Services FLSA Classification: Non-Exempt Reports to: Electronic Services Manager Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package.
<ul>
<li>Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage</li>
<li>Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage </li>
<li>Medical and Dental Plan Premium Waiver Option</li>
<li>401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)</li>
<li>Eligible to Earn Thirty-Five (35+) Paid Days Off a Year</li>
<li>Vacation Cash-Out Program</li>
<li>Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)</li>
<li>Company Pays for Employee Group Basic Life With AD&amp;D Insurance</li>
<li>Company Pays for Employee Long Term Disability Insurance</li>
<li>Company Pays for Employee Long Term Care Insurance</li>
<li>Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Loan Discount</li>
<li>Company Subsidizes 50% for Adult Monthly Bus Pass </li>
<li>Cash Reward Employee Referral Program</li>
<li>Workiversary Cash Reward and Gifts</li>
<li>Internal and External Professional Development Opportunities</li>
<li>And Many More!</li>
</ul>
 
Position Purpose:
This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment , remote deposit capture, account maintenance, audits, and a variety of other back-office functions. 
 
Essential Functions:
<ul>
<li>Performs ACH processing, including exceptions and stop payments.</li>
<li>Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.</li>
<li>Processes credit card payments.</li>
<li>Inputs travel notifications for debit and credit cards.</li>
<li>Monitors overdrawn accounts.</li>
<li>Performs account maintenance on active and closed accounts.</li>
<li>Responds to bill payment inquiries.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Performance Standards:
<ul>
<li>Meet strategic objective for service level (NPS).</li>
<li>Meets established deadlines.</li>
<li>Accurately process requests and transactions.</li>
<li>Work performed in a timely manner.</li>
<li>Member complaints kept to a minimum.</li>
<li>Disputes are resolved within established timeframes.</li>
<li>Reconciling items are resolved within established timeframes.</li>
<li>Follow-up performed in a timely manner.</li>
<li>No compliance issues.</li>
<li>No audit issues.</li>
</ul>
 
Qualifications:
Education/Certification:
High School degree or GED is required.
Required Knowledge:
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Experience Required:
Two years clerical/financial institution/operations &amp; customer service experience.
Skills/Abilities:
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.
 
Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
Language Ability:
Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
 
Working Conditions:
Air-conditioned, smoke-free office setting.
 
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
 
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Card Services Specialist

<h3>Job Description</h3>
Job DescriptionDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Support Services Specialist Department: Support Services FLSA Classification: Non-Exempt Reports to: Support Services Manager Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package.
<ul>
<li>Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage</li>
<li>Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage </li>
<li>Medical and Dental Plan Premium Waiver Option</li>
<li>401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)</li>
<li>Eligible to Earn Thirty-Five (35+) Paid Days Off a Year</li>
<li>Vacation Cash-Out Program</li>
<li>Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)</li>
<li>Company Pays for Employee Group Basic Life With AD&amp;D Insurance</li>
<li>Company Pays for Employee Long Term Disability Insurance</li>
<li>Company Pays for Employee Long Term Care Insurance</li>
<li>Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Loan Discount</li>
<li>Company Subsidizes 50% for Adult Monthly Bus Pass </li>
<li>Cash Reward Employee Referral Program</li>
<li>Workiversary Cash Reward and Gifts</li>
<li>Internal and External Professional Development Opportunities</li>
<li>And Many More!</li>
</ul>
 
Position Purpose:
This position answers member inquiries on the telephone, as well as cross-sells various credit union products and services. The Support Services Specialist would complete transactions related to back-office functions, lending, IRA, check processing, tax levies, backup withholding, verification of deposits, member requests and account maintenance.
 
Essential Functions:
<ul>
<li>Accurately and efficiently process transactions.</li>
<li>Accurately and efficiently navigate through various applications to provide member assistance.</li>
<li>Completes and files regulatory reporting requirements.</li>
<li>Cross-sells products and services to members.</li>
<li>Responsible for privacy and confidentiality of member information. Ensure compliance with all security procedures of the credit union.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Performance Standards:
<ul>
<li>Meet strategic objective for service level (NPS).</li>
<li>Accurately processes requests and transactions.</li>
<li>Phone calls are answered in a professional and courteous manner.</li>
<li>Maintain efficient call statistic production levels.</li>
<li>Strong time management and organizational skills</li>
<li>Able to resolve complex inquiries and issues.</li>
</ul>
 
Qualifications:
Education/Certification:
High school diploma or GED is required.
Required Knowledge:
Basic understanding of MS Office is desired.
Basic knowledge of financial institution applications.
Experience Required:
One to two years clerical/financial institution/operations &amp; customer service experience.
Skills/Abilities:
Good analytical, creative, and problem-solving skills.
Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately and efficiently.
Able to handle stressful situations.
Excellent verbal and written communication skills.
 
Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. 
 
Working Conditions:
Air-conditioned, smoke-free office setting.
 
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
 
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Support Services Specialist

<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>Administers health insurance benefits for our members and</li>
<li>Reps will take calls from providers and members regarding claims, benefits, and eligibility.</li>
<li>50-60 incoming calls daily</li>
<li>Needs call center background experience. Healthcare background is a plus.</li>
</ul>
Shift/Work Environment 
<ul>
<li>Fully onsite, shifts are between 7a-7p, 8 hours shift. Shifts are given during training in the first week.</li>
<li>First three weeks of training is M-F, 9am-3:30pm CT-onsite; 30 hours/week</li>
</ul>
Top Skills Details
customer service, call center, healthcare, insurance, member services
Qualifications
<ul>
<li>1-3 years of call center experience</li>
<li>Healthcare background is a huge plus</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bloomington,MN.
Application Deadline
This position is anticipated to close on Oct 25, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Member Benefits Specialist

<h3>Job Description</h3>
Job DescriptionRedwood Credit Union is looking for a Full Time Member Relationship Specialist, who will be responsible for a variety of member service duties associated with new accounts, loan transactions and documentation and provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales &amp; Service:o&nbsp;Provide excellent service to all Members, volunteers, internal employees, and service providers.o&nbsp;Cross-sell RCU and RCUSG products and services.o&nbsp;Open accounts and match Member needs to RCU and RCUSG products and services.o&nbsp;Determine the appropriate loan product(s) to meet the Member(s) needs.o&nbsp;Obtain information from Member to complete loan application; examine and collect proper loan documents.o&nbsp;Complete loan-funding process and recommend additional products or services to meet Member needs.o Research Member questions, problems, and complaints and respond with accurate information.o&nbsp;Safeguard member information and ensure confidentiality by following established policy and procedures.Transactions:o Perform file maintenance on all types of accounts.o Perform accurate teller transactions and reconcile cash nightly.Teamwork and Other Functions:o&nbsp;Conduct audits of Credit Union documents and files.o&nbsp;Answer phone and efficiently complete phone requests.o&nbsp;Participate in branch, departmental, and company meetings.o&nbsp;Perform branch opening and closing duties. Join us and discover why you'll love working at Redwood Credit Union!&nbsp; ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.&nbsp;As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.&nbsp; &nbsp;Why work for Redwood Credit Union?•&nbsp;&nbsp;&nbsp;29th largest credit union in the U.S. and the largest financial institution based in the North Bay •&nbsp;&nbsp;&nbsp;Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"•&nbsp;&nbsp;&nbsp;Recognized by Newsweek as one of "America's Best Credit Unions 2024"•&nbsp;&nbsp;&nbsp;Recognized by Forbes as one of “America’s Best Small Employers 2023"•&nbsp;&nbsp; Voted Best Places to Work in the North Bay&nbsp;20 years in a row•&nbsp;&nbsp;&nbsp;World-class Employee Engagement scores•&nbsp;&nbsp;&nbsp;Rated Superior in Service by more than 90% of Members, surveyed by SF Gate•&nbsp;&nbsp;&nbsp;Industry leading Net Promoter Scores across the U.S. &nbsp; &nbsp;Minimum Qualifications: Knowledge, Skills and Abilities
<ul>
<li>Knowledge of financial institution products and services, including loans.</li>
<li>Thorough knowledge of personal computers with internet/intranet access and office equipment operation.</li>
<li>Skilled in counting and balancing cash.</li>
<li>Skilled in the operation of office equipment including personal computers with Internet and intranet access.</li>
<li>Ability to communicate effectively both verbally and in writing.</li>
<li>Ability to establish and maintain effective working relationships with a diverse group of people.</li>
<li>Ability to identify errors and make corrections.</li>
<li>Ability to effectively cross-sell products and services using a needs-based sales approach.</li>
<li>Ability and desire to work in a team environment.</li>
<li>Ability to work a rotating schedule which will include working on rotating Saturdays.</li>
</ul>
Licenses and Certifications
<ul>
<li>Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.</li>
</ul>
The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least 18 months experience in retail sales and/or cash handling experience. Compensation: Base starting range $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for a 15% GeographicalDifferential)Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:•&nbsp; Competitive medical, dental, and vision insurance, mental health offerings•&nbsp; Employee performance incentive plan• Salary Advancement– Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:•&nbsp;RCU employees are eligible for a .75% discount off RCU standard collateral auto loans•&nbsp;RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! &nbsp;Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.&nbsp; Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Member Relationship Specialist

<h3>Job Description</h3>
Job DescriptionRedwood Credit Union is looking for a Full Time Member Relationship Specialist, who will be responsible for a variety of member service duties associated with new accounts, loan transactions and documentation and provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales &amp; Service:o&nbsp;Provide excellent service to all Members, volunteers, internal employees, and service providers.o&nbsp;Cross-sell RCU and RCUSG products and services.o&nbsp;Open accounts and match Member needs to RCU and RCUSG products and services.o&nbsp;Determine the appropriate loan product(s) to meet the Member(s) needs.o&nbsp;Obtain information from Member to complete loan application; examine and collect proper loan documents.o&nbsp;Complete loan-funding process and recommend additional products or services to meet Member needs.o Research Member questions, problems, and complaints and respond with accurate information.o&nbsp;Safeguard member information and ensure confidentiality by following established policy and procedures.Transactions:o Perform file maintenance on all types of accounts.o Perform accurate teller transactions and reconcile cash nightly.Teamwork and Other Functions:o&nbsp;Conduct audits of Credit Union documents and files.o&nbsp;Answer phone and efficiently complete phone requests.o&nbsp;Participate in branch, departmental, and company meetings.o&nbsp;Perform branch opening and closing duties. Join us and discover why you'll love working at Redwood Credit Union!&nbsp; ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.&nbsp;As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.&nbsp; &nbsp;Why work for Redwood Credit Union?•&nbsp;&nbsp;&nbsp;29th largest credit union in the U.S. and the largest financial institution based in the North Bay •&nbsp;&nbsp;&nbsp;Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"•&nbsp;&nbsp;&nbsp;Recognized by Newsweek as one of "America's Best Credit Unions 2024"•&nbsp;&nbsp;&nbsp;Recognized by Forbes as one of “America’s Best Small Employers 2023"•&nbsp;&nbsp; Voted Best Places to Work in the North Bay&nbsp;20 years in a row•&nbsp;&nbsp;&nbsp;World-class Employee Engagement scores•&nbsp;&nbsp;&nbsp;Rated Superior in Service by more than 90% of Members, surveyed by SF Gate•&nbsp;&nbsp;&nbsp;Industry leading Net Promoter Scores across the U.S. &nbsp; &nbsp;Minimum Qualifications: Knowledge, Skills and Abilities
<ul>
<li>Knowledge of financial institution products and services, including loans.</li>
<li>Thorough knowledge of personal computers with internet/intranet access and office equipment operation.</li>
<li>Skilled in counting and balancing cash.</li>
<li>Skilled in the operation of office equipment including personal computers with Internet and intranet access.</li>
<li>Ability to communicate effectively both verbally and in writing.</li>
<li>Ability to establish and maintain effective working relationships with a diverse group of people.</li>
<li>Ability to identify errors and make corrections.</li>
<li>Ability to effectively cross-sell products and services using a needs-based sales approach.</li>
<li>Ability and desire to work in a team environment.</li>
<li>Ability to work a rotating schedule which will include working on rotating Saturdays.</li>
</ul>
Licenses and Certifications
<ul>
<li>Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.</li>
</ul>
The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least 18 months experience in retail sales and/or cash handling experience. Compensation: Base starting range $23.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:•&nbsp; Competitive medical, dental, and vision insurance, mental health offerings•&nbsp; Employee performance incentive plan• Salary Advancement– Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:•&nbsp;RCU employees are eligible for a .75% discount off RCU standard collateral auto loans•&nbsp;RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! &nbsp;Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.&nbsp; Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

12,472 Member Services Specialist Jobs