field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionLocation: NY Module: Onsite Contract: W2 only Network Support Analyst A. Work Content Summary The Tier 2 Network Support Analyst must have extensive knowledge of network transmission principles, customer applications and solid troubleshooting techniques. Proposed resources should have specialties, and/or vendor certifications in various technologies. Some of the basic requirements of analysts at this level include but are not limited to working knowledge of TCP/IP, SNMP, MPLS Routing protocols to include OSPF &amp; BGP, as well as VPLS and VRF. These individuals must also have strong communication skills, both oral and written. Analysts with this skill set will provide OAG IT network advanced troubleshooting skills and the ability to rapidly identify and address issues. The Tier 2 Network Support Analyst must have an advanced skill set to diagnose problems in an environment with multiple layers of technology. The Tier 2 Network Support Analyst is also responsible for assisting with disaster recovery of the network components of the infrastructure if needed. The Tier 2 Network Support Analyst assists with trouble and request tickets received from the IT Service Center. The Tier 2 Network Support Analyst is accountable for customer satisfaction and resolving tickets in a timely fashion. The Tier 2 Network Support Analyst may be required to work off hours in addition to normal business hours. This may include weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency. B. Major Responsibilities/Results/Outputs Gathers and maintains detailed knowledge of the customer's organization and operations. Utilizes this information to determine customer's data communications needs. Develops and maintains comprehensive inventory of network equipment and services. Works with various testing equipment and software in the repair and maintenance of OAG IT Network equipment. Testing, diagnosing, analyzing, and identifying troubles in the network. Monitors various network environments utilizing existing and new OAG IT monitoring systems, to include Paessler PRTG, Cisco Prime, QoS BitB network visualization/mapping, Plixer Scrutinizer Flow analyzer, Cacti performance graphing, Splunk and others. Keeps detailed records of work activity. Interprets OAG IT network practices, diagrams, specifications, drawings, and service orders. Carries out all other tasks necessary in the support of management of the network and performance of duties related to the operation of the network, including but not limited to provisioning, change management and problem resolution as determined by OAG IT. Dispatch to OAG locations for the installation, replacement or repair of equipment as required. Assist in the evaluation and response to cybersecurity incidents. C. Workforce Management Limited travel and overnight stays may be required. Typically reports to an OAG Information Technology Specialist 4. D. Education and Work Experience BS/BA in a related technical or business field and 3 years work related experience, or a minimum of 5 years work related experience required. 1. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Cisco network devices. 2. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting dedicated WAN networks using MPLS/VPLS/VPN connections. 3. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Palo Alto firewalls. 4. Three (3) years of experience, obtained within the past 5 years, troubleshooting general network issues and assisting end users with network related requests with tools such as Wireshark and tcpdump. 5. Three (3) years of experience, obtained within the past 5 years, with managing and monitoring network security tools (IDS/IPS, Snort, Splunk, etc.) and practices (CVE mitigation, incident response, log analysis, etc.) 6. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting VPN tunnels, both site-to-site and client based. 7. Two (2) years of experience, obtained within the past 3 years, supporting communication services such VOIP phones/infrastructure, Unified Communications as a Service (UCaaS) videoconferencing, audiovisual connectivity, etc. 8. Two (2) years of experience, obtained within the past 3 years, with an enterprise network monitoring tool such as PRTG, cacti, Scrutinizer, etc. 9. Two (2) years of experience, obtained within the past 5 years, with an enterprise network mapping/visualization tool such as NetBrain, BitB, etc. 10. One (1) year experience, obtained within the past 3 years, with configuration of cloud networks in Oracle Cloud Infrastructure (OCI), Azure, AWS, etc. and direct connectivity via solutions such as Microsoft Express Route, Oracle FastConnect, etc. 11. One (1) year experience, obtained within the past 3 years, with SDWAN design and configuration with Palo Alto solution. 12. One (1) year of experience, obtained within the past 3 years, implementing and supporting Cisco Meraki devices. E. Certification 1. CCNA or CCNP Certification desired 2. PCNSA or PCNSE Certification desired Network Engineer/SME A. Work Content Summary Responsible for supporting the planning, development, implementation, and maintenance of network software and equipment to the OAG IT Network and communications infrastructure. Provides recommendations to technical personnel and IT Leadership. Works closely with OAG network staff to help support the needs of the business. The Network Engineer may be required to workday, evening or night shifts and weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency. B. Major Responsibilities/Results/Outputs Technical and Project Management Support o Manages the objectives necessary to accomplish the assigned work. o Develops business models, systems and technological architecture and tactical information systems plan. o Carries out all other tasks necessary to support management of the network and performance of duties related to the operation of the network, including but not limited to design, configuration, change management and problem resolution. o Analyzes requests for network engineering work and provides recommendations. o Identifies skill and knowledge requirements for each feature project and develop. Network Architecture: o Reviews, recommends improvements and assists in optimizing existing network architecture on a regular basis. o Assists in planning and design of any new on-premises network infrastructure as required by new projects or identified efficiencies. o Assists in planning and design of cloud networks and any required hybrid connectivity. o Regularly reviews network architecture for security gaps and areas of improvement. o Incorporates network security best practices (Zero Trust Architecture/Networking, microsegmentation, encryption, etc.) into all network design and planning. Network Maintenance Planning: o Develops and maintains maps, drawings, and/or diagrams of customer's network to anticipate, analyze and resolve potential problems in the areas of reliability and service provisioning. o Works to improve maintenance processes and to reduce customer affecting network incidents. o Consults with appropriate operations groups and provides status updates to ensure standardization of maintenance processes. o Assists in the development of requirements for enhancement or replacement of existing networking systems. Network Management: o Coordinate and implement software code upgrades in all network equipment during appropriate maintenance window following change management processes. o Coordinate and implement the installation of new equipment and products in the network following change management processes. o Coordinate and implement the removal of network equipment being displaced or replaced following change management processes. o Assist in the evaluation and response to cybersecurity incidents. Standards &amp; Documentation: o Develops and authors standards of network services that define all aspects of the product. o Documents the standard hardware and software configurations of each product and service. o Develops and authors standard operating procedures of all network products &amp; services for other network staff. C. Supervisory and Administrative Responsibilities Works closely with the OAG IT network team to meet the group's objectives. Typically reports to an OAG Infrastructure Manager D. Education and Work Experience BS in Engineering, Computer Science, Telecommunications or Operations Research and 5 years of experience required, or 10 years relevant work experience in a multisite data center environment required. 1. Experience in network systems engineering, network design, and management and operations required. 2. Experience with Cisco and Palo Alto firewalls, with a focus on security, efficiency, and intrusion prevention/detection. 3. Broad knowledge of Palo Alto specific implementations of SDWAN and associated services. 4. Broad knowledge of UCaas/Contact Center implementation Telco integration, resiliency, migration and support. 5. Detailed knowledge of TCIP/IP network addressing including both IPv4 and IPv6 implementations. 6. Expert knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP, SNMP, Layer 2, 802.1Q, Layer 3, routing protocols to include OSPF &amp; BGP, as well as MPLS, VPLS, and VRF. 7. Experience with troubleshooting complex and detailed network challenges including Asymmetric routing, out of order packets, unicast and multicast issues, Latency, spanning tree, retransmission, and fragmentation issues. 8. Experience with troubleshooting and design of complex switching environments and technologies such as the Cisco Nexus switch line. 9. Experience with troubleshooting and design of detailed layer 2 and layer 3 network environments that include VLANs, trunk and access ports, Port Channels, EtherChannel, VPCs, VTP, CDP, LLDP, MTU, SPAN, port mirroring, etc. 10. Experience with troubleshooting tools such as Sniffer, Wireshark, Ethereal and other networking tools, and the ability to follow packet and data flows throughout the capture. 11. Ability to design, implement and troubleshoot advanced routing environments and concepts including, but not limited to, OSPF, EIGRP, route leaking, policy-based routing, route tagging, distance vector. 12. Ability to design, implement and troubleshoot device security protocols such as TACACS and RADIUS and their inclusion in an AAA based device security environment. This should include privileged modes and read-only access. E. Certification 1. CCIE Certification desired 2. JNCIP Certification desired

Network Support Analyst & Network Engineer/SME

<h3>Job Description</h3>
Job Description
GERMANY
ABOUT THE OPPORTUNITY:
Comtech Systems, Inc (CSI) is looking for Network Engineer Support candidates who will be responsible for management of the computer network. Candidates will be expected to work with a spirit of cooperation and must exhibit a tenacious work ethic while possessing the drive and critical thinking to excel in potentially tumultuous conditions.
<ul>
<li>Prefer candidates with a valid US passport. </li>
<li>Must have an active, current Secret Clearance.</li>
</ul>
ABOUT THE COMPANY:
At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce, and market innovative products, systems, and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world. 
Comtech Systems, Inc (CSI). is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. To help our customers combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces, and markets innovative products, systems, and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space &amp; Component Technology, Mobile Datacom, and Cyber Security Solutions. 
PRIMARY DUTIES:
All candidates will perform the following duties: 
<ul>
<li>Be familiar of the feature sets and capability enhancements installed on the core routers required to complete circuit connectivity and critical to maintenance of the theater network. </li>
<li>Provide knowledge and understanding of existing circuit routing and voice capabilities in theater that are required to ensure that not only Voice over the SIPR (VOSIP), but all service connectivity is maintained.</li>
<li>Provide other key facets of on-site technical support include conducting systems testing (e.g. Noise Figure Measurements, Phase Noise), technical guidance, network setup with routers, switches, and IP accelerators, VoIP, VoIP switched infrastructure, Call Manager configuration, system troubleshooting, establishing efficient procedures to resolve trouble tickets, and coordinating the deployment of software release and equipment training.</li>
<li>Provide knowledge to installation, operation, troubleshooting, and maintenance of the RF/satellite, IP network, and fiber distribution systems. functions that include designing, installing, configuring, maintaining, troubleshooting, and diagnosing of network infrastructure and its application components for CJTF, ARCENT, and collation partner networks. </li>
<li>Provide knowledge of the functions involving administration and maintenance of following sample hardware list.
<ol>
<li>ASR, Nexus, 7200s, 3900s, 3800s, 6500s, 4500s, 3700s, 3500s, ASAs, and Netscreens. </li>
</ol>
</li>
<li>Provide knowledge but not limited to services, systems and applications:
<ol>
<li>O&amp;M of GEM-X servers</li>
<li>Administration of ACS/TACACS servers, user accounts, and administrator accounts at RNOSC-A level and below</li>
<li>CiscoWorks Network Configuration Management (CWNCW) administration</li>
<li>IP management, validation, and identification and resolution of IP conflicts</li>
<li>Creation of network health reports for Tier 1, 1.2, and 1.3 devices</li>
<li>Administration of Tier 1.2/1.3 devices</li>
<li>O&amp;M of Route Explorer</li>
<li>Application of CCNP level skills with CCIE knowledge (BGP, EIGRP, OSPF, and DMVPN/NHRP)</li>
<li>TACLANE</li>
<li>TACACS/ACS</li>
<li>CWNCM</li>
<li>Route Explorer/Packet Design</li>
<li>Cisco IOS </li>
<li>NETQoS </li>
</ol>
</li>
<li>Provide the experience in writing technical documentation and doing amendments.</li>
</ul>
SKILLS REQUIRED:
All candidates will have the following minimum skills: 
<ul>
<li>Four (4) years of progressively complex experience in computer simulation, client-server architectures, advanced networking techniques and protocols, data bases (flat-file, relational, and object-oriented), high-order programming languages, and operating systems (e.g., UNIX/ULTRIX, HP-UX, SUN-OS, VAX/VMS, Harris VOS). </li>
<li>Minimum of two (2) years of experience in design and development of advanced networking techniques and protocols, data base management systems, and programming in high order languages (e.g., C, C++, ADA, FORTRAN).</li>
<li>Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork. </li>
<li>Work well independently or as a member of a team environment </li>
<li>Detail-oriented, with strong analytical skills. </li>
</ul>
EDUCATION/EXPERIENCE REQUIREMENTS:
Preferred Bachelor’s degree in Engineering, OR an Associate’s degree plus 7 years of recent specialized experience, OR eleven (11) total years of recent specialized experience. 
<ul>
<li>Must be proficient with Microsoft Office. </li>
<li>Experience in maintaining certifications related to the requirement of the position. </li>
</ul>
CERTIFICATION REQUIREMENTS:
All candidates will have the following required certification(s):
<ul>
<li>CompTIA Network+</li>
<li>CompTIA Security+</li>
</ul>
Comtech offers a competitive salary, comprehensive benefits, and flexible paid time off options, for eligible employees: 
<ul>
<li>Medical, Dental and Vision </li>
<li>LTD, Supplemental Life insurance and AD&amp;D </li>
<li>Comprehensive 401k plan </li>
<li>Vacation accrual of 10 days annually </li>
<li>Bereavement, Military, and Jury Duty Leave</li>
</ul>
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

OCONUS Network Engineer Support-Germany

<h3>Job Description</h3>
Job Description&nbsp;&nbsp;Field Technician - IT/Computer Network/Equipment installations&nbsp;Part-Time or Full-time position&nbsp;NYC-based, IT consulting company operating in the fashion industry and several other sectors, seeking candidate for a position as Field Technician for installation of computer networks, equipment and infrastructure, computer servers and AV equipment.&nbsp;Possibility to grow in the area of network management and AV/Digital Signage. Evade Solutions will support such individual in achieving network certifications line CCNA or others. &nbsp;Required Skills:
<ul>
<li>Fast learning individual with good communication skills and ability to work independently and in team.</li>
<li>Experience with computer network configurations and good skills for network infrastructure installation (patch panels and network cable terminations, equipment rack mounting).</li>
<li>Experience in a Microsoft operating system environment and Microsoft Office programs (Word, Excel, Outlook…).</li>
<li>Experience with configuration of network firewalls, routers, servers, virtual environments, Voip, is a plus like any network related certifications.</li>
</ul>
&nbsp;Location: Mid-town Manhattan, NY&nbsp;Evade Solutions Inc.800 Second Avenue, Site 809New York, NY 10017

Field Technician IT Computer Network Equipment installations

<h3>Job Description</h3>
Job Description
Job Title: Computer Help Desk Technician
Reports to: On-Site IT Program Manager 
Summary/Objective: 
The Computer Help Desk Technician provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role. 
Responsibilities: 
This individual will provide first-level end-user technical support, resolving issues efficiently and effectively. They will install, configure, and troubleshoot a variety of computer hardware and software, maintain printers and telephones, establish network connectivity, and manage IT inventory assignments. A successful candidate will have a proven track record of providing excellent customer service and strong technical skills.
Equipment/Systems:
This position requires frequent use of computers, printers, and various software applications. Experience with MS Office products, ticketing systems, and IT asset management software is essential.
Competencies: The Help Desk Technician role requires attention to detail, accuracy, excellent listening skills, and effective communication. Technical proficiency in computer hardware, software, and networking is also required. The ability to multi-task, prioritize, and work independently is critical.
 Work Environment &amp; Physical Demands:
This job operates primarily in an office setting. This role routinely uses standard office equipment such as computers, phones, and printers. Duties may require lifting of computer equipment, using ladders, walking large office buildings, and loading/unloading of boxes, containers, or trucks.
Position Type and Expected Hours of Work:
This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program.
Travel: Primarily local travel for user support
Requirements
Required Education and Experience:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Security+ or equivalent DoD 8140 certification.</li>
<li>5+ years of experience in computer support or IT customer service.</li>
<li>Experience with computer hardware, software, and printer maintenance.</li>
</ul>
Preferred Education and Experience:
<ul>
<li>Experience with government IT asset management (ITAM) systems.</li>
<li>A+ Certification or other relevant technical certifications.</li>
<li>Experience supporting government customers.</li>
</ul>
Work Authorization/Security Clearance:
<ul>
<li>Requires active Secret clearance from the U.S. Government depending on position</li>
</ul>

Computer User Support Specialist - 304680

<h3>Job Description</h3>
Job Description
THE POSITION
 
The Computer Support Specialist reports directly to the Director of Administration and is a member of the Administration Department. This position works as a supportive role for the District's computer users to ensure the proper functioning and continual improvement of the computer network, software, hardware, website, and provides technical assistance in the use of computer applications. Standard hours are 8 a.m. to 5 p.m., Monday through Friday, with the exception of modified work weeks to allow working Board Meetings which typically occur twice a month at 6:30 p.m.
 
EXAMPLE OF DUTIES
 
The District has approximately 80 computers spread over 29 locations in Simi Valley and Oak Park. Recent efforts have focused on upgrading computers, moving old phone lines to internet phones and updating WiFi hardware. Duties of the position may change. Examples include but are not limited to:
 
<ul>
<li>Monitoring District's networks</li>
<li>Overseeing all WiFi networks</li>
<li>Ensure proper functioning of desktop computers, laptops, phones, printers, scanners, etc.</li>
<li>Maintain and upgrade District's website (rsrpd.org)</li>
<li>Become the resident expert on Microsoft 365 including Exchange, SharePoint and OneDrive</li>
<li>Distribute and install computer hardware and software</li>
<li>Serve as main contact person, providing day-to-day technical assistance to</li>
</ul>
 troubleshoot and resolve software and hardware issues
<ul>
<li>Train staff on new technology and software operations and/or organize</li>
</ul>
 training utilizing outside resources as needed
<ul>
<li>Attend bimonthly meetings to assist with hosting Zoom, displaying presentations, overseeing video streaming and controlling the P.A system.</li>
<li>Some meetings are after hours and on rare occasion, weekends</li>
<li>Stay informed of the latest advances in computer related advances and identify technology needs and develop recommendations</li>
<li>Order computer supplies and equipment and maintain an inventory</li>
<li>Assist in the recommendation of I.T. related budget items and projects</li>
</ul>
 
EMPLOYMENT STANDARDS
 
Education: Graduation with Associate's Degree from a two-year college or technical school with area of emphasis in Computer Science, or equivalent on the job experience. 
 
Experience: The candidate should have knowledge of and experience in supporting: Microsoft Windows 11, Microsoft 365, Exchange Mail Server, SharePoint and OneDrive. Be able to troubleshoot and block email spam. 
 
Abilities: Ability to work with current computer technology, troubleshoot and make repairs, demonstrate good communication and service-oriented skills, work with minimum supervision, adapt to new situations and challenges, work on simultaneous projects and meet deadlines, accept other responsibilities as assigned. 
 
Driver's License: Possess a valid California driver's license and demonstrate a good driving record.
 
PHYSICAL REOUIREMENTS
 
It is expected that this position will be sitting 70% of the time or more and require daily climbing of stairs, bending, kneeling or squatting and reaching overhead and it is expected that lifting will be limited to items that weigh 50 pounds or less.
 Job Posted by ApplicantPro

Full-time Computer Support Specialist

<h3>Job Description</h3>
Job Description
Be the hero, the knight in shining armor!
As a member of our top-flight Canopy℠ team, you will be a go-to for products and applications clients rely on every day.&nbsp; The team handles support requests, monitors network components, configures workstations and users, automates service delivery, reports on system health, and resolves issues.&nbsp;
As a Canopy Technician,&nbsp;you will:
<ul>
<li>Resolve client issues efficiently and quickly</li>
<li>Interact with clients over the phone and in person</li>
<li>Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools</li>
<li>Be exposed to a variety of technical issues</li>
<li>Become the go-to person for specific products and technologies</li>
<li>In some cases, be embedded at one or more client sites</li>
</ul>
This position:
<ul>
<li>Salary range: $50,000 to $65,000</li>
<li>Full-time</li>
<li>Some positions hybrid work-from-home eligible after training period</li>
<li>Evaluated based on client satisfaction, efficiency of work, and level of effort</li>
</ul>
Strongest candidates:
<ul>
<li>Have excellent customer service instincts and are great communicators</li>
<li>Have strong knowledge of Windows/PC applications and hardware</li>
<li>Have a general knowledge of network infrastructure and TCP/IP</li>
<li>Have at least one year of full-time IT work experience, or a related degree or certification</li>
<li>Are Vermont residents</li>
<li>Have a valid drivers' license and good driving record</li>
</ul>
NPI cares about its staff, and offers:
<ul>
<li>Pet-friendly environment</li>
<li>401k with employer match</li>
<li>Profit-sharing</li>
<li>Health insurance, including family coverage</li>
<li>100% employer-paid Dental, Vision, Disability, and Life Insurance</li>
<li>Flex Spending and Dependent Care Assistance Accounts</li>
<li>Paid holidays and generous time off</li>
<li>Open-book management</li>
<li>Participation in non-profit project donations</li>
<li>Company events and positive, engaged, supportive culture</li>
<li>Ethical employer</li>
</ul>
Sound interesting?&nbsp; Apply online today!
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OMyxwpL3eB

Canopy IT Computer Support Technician

<h3>Job Description</h3>
Job DescriptionCompany Overview NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Job Summary The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Responsibilities 
<ul>
<li>Onsite computer solutions for Windows-based PCs and Apple computers</li>
<li>Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers</li>
<li>Network installation and maintenance (wired, wireless, LAN, WAN)</li>
<li>Data recovery and loss prevention</li>
<li>Virus protection and Spyware/Adware removal</li>
<li>Computer security enhancement</li>
<li>PC Hardware and software fault isolation and repair</li>
<li>System repair and upgrades</li>
<li>Software upgrade and installation</li>
<li>One-on-one training</li>
</ul>
 Qualifications 
<ul>
<li>2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments</li>
<li>Strong knowledge of PC troubleshooting and repair, both hardware and software/OS</li>
<li>Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)</li>
<li>Proficiency with peer-to-peer and client/server network configurations and troubleshooting</li>
<li>Professional, high-energy, customer-oriented work ethic</li>
<li>Valid drivers license and a clean driving record</li>
<li>Must be willing to submit to mandatory background check</li>
</ul>
 Benefits/Perks 
<ul>
<li>Great culture</li>
<li>Access to fully branded Nerd Van</li>
<li>Opportunity to be a part of a growing brand!</li>
</ul>

Computer Technician (IT Support Engineer)

<h3>Job Description</h3>
Job DescriptionDescription:
Powder River is seeking a Senior Computer User Support Specialist in the Philadelphia, PA area to help support our customer base. A successful candidate will provide end-user support for PC and server applications as well as end user hardware. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support responsibilities include software installation and configurations. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. 
 
Requirements: 
<ul>
<li>Contribute to schedule development as requested </li>
<li>Contribute to metric collection as requested </li>
<li>Contribute to process development within the functional area and where the functional area connects to other operational processes </li>
</ul>
Qualifications: 
<ul>
<li>Strong collaboration and teaming skills </li>
<li>High school education and 2+ years of IT technical support experience </li>
</ul>
Nice to have skills:
<ul>
<li>DoD IT Helpdesk experience </li>
<li>VIP support experience </li>
<li>Cisco Video Teleconference (VTC) experience </li>
<li>Microsoft Office 365 apps experience </li>
<li>ServiceNow ticketing experience </li>
<li>Practical knowledge of Agile and ITIL frameworks </li>
</ul>
Non-Negotiable Requirements:
<ul>
<li>Interim Secret clearance to start; active Secret clearance preferred </li>
<li>Current DoD 8570 IAT I (e.g. A+ certification or higher) required to start </li>
<li>Demonstrated technical skills </li>
</ul>
Technical Environment: Microsoft products (Outlook, Teams, Word, etc.), ServiceNow, Video Teleconferencing (VTC) systems, networked printers and computers, CAC readers 
Requirements:

Senior Computer User Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Computer User Support Specialist, Journeyman
Location: Kirtland AFB, NM
Clearance: TS with SSBI and eligible for SCI
The Journeyman-Level Computer User Support Specialist supports the IT Customer Service Desk, providing technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM. 
Responsibilities: 
Information Systems Operations/Maintenance: 
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following:
<ul>
<li>Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems</li>
<li>Provide basic troubleshooting for network switch, router and firewall</li>
<li>Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government</li>
<li>Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc.</li>
<li>Install, maintain, and operate classified and unclassified electronic messaging services</li>
<li>Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems</li>
<li>The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government</li>
<li>Clients to be supported: Windows 10, 11, and any future clients as they evolve</li>
<li>Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve</li>
</ul>
Video Teleconferencing Services: Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system. Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations.
IT Customer Service Desk Operations: Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed. Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock. Perform early maintenance one day per week starting at approximately 0600.
Required Skills and Capabilities: Knowledge of ADPE asset management processes; knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach. Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC.
Educational and / or Experience Requirements: Minimum HS diploma, SEC+CE, Microsoft Certification
About Inalab Consulting, Inc. Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing "Cost-effective Solutions" to our customers.
Working at Inalab Consulting, Inc. Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions
With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
• Minimum of two (2) weeks annual paid time off. • A comprehensive, company-paid medical, dental, and vision plan and life insurance. • 401K plan with a vesting schedule for company added contributions.
Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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