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<h3>Job Description</h3>
Job Description
Job Title: Remote User Support Specialist
Hourly Pay: $21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
 
<ul>
<li>Respond to user questions through chat, email, and ticketing systems in a timely, professional manner</li>
<li>Assist with basic technical issues like password resets, login problems, or feature walkthroughs</li>
<li>Update support logs and document frequently asked questions for reference</li>
<li>Help maintain and improve user-facing help content, including FAQs and tutorials</li>
<li>Share insights and recurring issues with product or engineering teams to improve services</li>
<li>Follow up with users to ensure their issues are fully resolved and they’re satisfied</li>
</ul>
Qualifications:
 
<ul>
<li>
Excellent written communication and interpersonal skills
</li>
<li>
Comfortable using basic digital tools and web-based software
</li>
<li>
Patient, detail-oriented, and able to explain technical steps clearly
</li>
<li>
Organized, dependable, and good at multitasking
</li>
<li>Experience in support, administration, or customer-facing roles is preferred but not required</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
Pay: $21 - $26 per hour
</li>
<li>
Fully remote with flexible scheduling
</li>
<li>
Paid onboarding and training
</li>
<li>
Friendly, helpful support team
</li>
<li>
Clear career growth into senior roles or specialized support functions
</li>
</ul>

User Support Specialist

<h3>Job Description</h3>
Job DescriptionUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Job Type: Full-Time (32-40 hours per week), On-site with occasional remote work
Job Description:
We are seeking an IT Support Specialist to join our team, providing essential technical support and customer service to state employees and internal/external customers. This role will be based in the State Accounting Office (SAO) and will focus on troubleshooting, supporting, and maintaining hardware and software systems to ensure end users have the tools they need to perform their duties effectively.
The IT Support Specialist will work closely with internal teams, external service providers, and the agency’s security office to manage end-user devices, provide IT assistance, and ensure a secure computing environment. This is an in-office position with occasional remote work, and the specialist will work regular business hours, Monday through Thursday, with some flexibility for occasional Fridays.
Primary Duties &amp; Responsibilities:
<ul>
<li>End-User Support: Provide phone and remote technical support for issues such as new equipment setup, hardware/software problems, SSL VPN issues, suspicious emails, network drive access, and network outages not covered by service providers.</li>
<li>Equipment &amp; Service Coordination: Work with management and departments to discuss equipment performance and collaborate with service providers to resolve ongoing issues promptly.</li>
<li>Software and System Maintenance: Coordinate installations, upgrades, and patches for software on PCs and VDIs, ensuring that systems remain up-to-date and secure.</li>
<li>New Service Rollouts: Support new service or service modifications as required by the Georgia Technology Authority (GTA).</li>
<li>Vendor Coordination: Participate in regular conference calls with vendors and agency CSM to ensure consistent service delivery.</li>
<li>Service Requests: Submit ServiceNow requests for onboarding, offboarding, hardware installations, and other IT-related needs.</li>
<li>System Maintenance &amp; Troubleshooting: Work with service providers to maintain and troubleshoot application issues, particularly for AWS VDI Workspaces.</li>
<li>Vulnerability Management: Coordinate the identification and remediation of vulnerabilities on VDIs and end-user devices.</li>
<li>Mobile Device Management: Perform monthly reviews and updates for mobile device management.</li>
<li>Account Management: Manage network accounts using Active Directory and service providers, including weekly and quarterly reviews of end-user access.</li>
<li>Ticket Management: Effectively manage and escalate CRM tickets to the appropriate service provider when needed.</li>
<li>Audio/Visual Equipment Management: Oversee and manage the AV equipment in all conference rooms within the SAO.</li>
<li>Wi-Fi Management: Manage internal and guest Wi-Fi access points through AT&amp;T to ensure secure network access.</li>
<li>Training Development: Develop materials and methods to train others on hardware and software applications.</li>
<li>Customer Service: Deliver outstanding customer service in person, via phone, and email.</li>
<li>Physical Tasks: Perform lifting and bending as needed to move monitors, laptops, and other IT equipment.</li>
<li>Other Duties: Perform additional duties as assigned to meet department needs.</li>
</ul>
Skills and Competencies:
<ul>
<li>Strong critical thinking, problem-solving, and analytical skills.</li>
<li>Attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.</li>
<li>Ability to go above and beyond in meeting customer needs and expectations.</li>
<li>High level of integrity, accountability, and reliability.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Ability to multi-task effectively in a fast-paced environment.</li>
<li>Proficiency with MS Office 365 Suite.</li>
<li>Experience with ConnectWise Connect and Microsoft Teams for remote technical assistance.</li>
</ul>
Entry Qualifications:
<ul>
<li>Education: High School diploma/GED required.</li>
<li>Experience: Six (6) months of education or experience in information security, privacy, system/network administration, application development, or IT support.</li>
<li>Must have the ability to independently provide technical support in an assigned area.</li>
</ul>
Preferred Qualifications:
Preference may be given to applicants who meet the minimum qualifications and possess:
<ul>
<li>Vocational/Technical degree in computer technology or networking from an accredited institution, or one year of experience in the installation and repair of computers and technical equipment.</li>
<li>CompTIA A+ Certification.</li>
<li>Ability to analyze and assess customer requests or complaints, evaluate technical issues, and determine the best course of action.</li>
<li>Ability to communicate effectively, including active listening and maintaining a courteous and professional demeanor.</li>
</ul>
Work Schedule:
<ul>
<li>Work Hours: Monday through Thursday, occasional Friday.</li>
<li>Schedule: 32-40 hours per week, mainly in-office with occasional remote work.</li>
</ul>

IT Support Specialist 2

<h3>Job Description</h3>
Job Description
Job Title: Remote Client Support Specialist
Hourly Pay: $20 - $24/hour
Summary: 
We are seeking a dedicated Client Support Specialist to join our remote team. In this role, you’ll be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a seamless experience. If you're a problem-solver with strong communication skills and a passion for client success, this is a great opportunity to grow your career in customer support.
Key Responsibilities:
 
<ul>
<li>
Respond to client inquiries via phone, email, and live chat
</li>
<li>
Deliver timely and accurate support with a client-first approach
</li>
<li>Troubleshoot technical or service-related issues and guide clients to resolution</li>
<li>
Accurately document client interactions and track ongoing cases
</li>
<li>Assist with account management tasks such as updates, service requests, and order processing</li>
<li>Collaborate with internal teams to resolve complex or escalated client needs</li>
</ul>
Qualifications:
 
<ul>
<li>Strong communication skills with the ability to explain complex issues in a clear, concise manner</li>
<li>
Prior experience in client support, customer service, or help desk roles
</li>
<li>
Proficiency with CRM systems and support platforms
</li>
<li>Self-motivated and organized, capable of working independently in a remote setting</li>
<li>Reliable high-speed internet and a quiet home workspace</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
100% remote work with flexible scheduling
</li>
<li>
Competitive hourly pay: $20 - $24
</li>
<li>
Paid training and ongoing professional development
</li>
<li>
Flexible hours, including evening and weekend options
</li>
<li>
Supportive and team-oriented company culture
</li>
<li>
Opportunities for advancement within the support team
</li>
</ul>

Client Support Specialist

<h3>Job Description</h3>
Job Description
We are seeking an IT Support Technician to join our team! We provide outsourced IT services to small and medium size businesses (onsite and remote). As an employee you will be the face of our company to our clients. You will have the opportunity to work with many different types of businesses and will be an integral part of our team and the clients we serve.
Technical Skills:
Solid experience in troubleshooting, setup windows computers and its peripherals.
Troubleshoot computer hardware and software.
Install and configure software applications.
Adds/moves/changes to user accounts in Active Directory.
Basic printer and Wi-Fi configuration and support.
Good Knowledge of cloud applications, O365 and backup systems.
Good understanding of Firewalls and VOIP.
Provide technical support by identifying issues, researching solutions and resolving matters involving computer systems, software &amp; hardware.
Position Requirements:
<ul>
<li>A minimum of 5+ years’ experience providing end user support</li>
<li>Provide excellent customer service both onsite and remote</li>
<li>Relevant certifications is a plus</li>
<li>Excellent customer service and neat appearance are essential</li>
<li>Good written and verbal communication skills</li>
<li>Able to work independently and with others</li>
<li>Analytical and problem solving abilities</li>
<li>Ability to lift and transport moderately heavy objects, such as computers and peripherals</li>
<li>Candidate must own a reliable car and use it for transportation to client sites</li>
<li>Must be Orange County resident. Job requires on site visits around Orange County and LA County areas.</li>
</ul>
Company DescriptionWe are the premier IT services provider in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service. 
<h3>Company Description</h3>
We are the premier IT services provider in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service.

IT Support Specialist

<h3>Job Description</h3>
Job Description
Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.
Duties/Responsibilities:
<ul>
<li>Identifies, investigates, and resolves users problems with computer software and hardware.</li>
<li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li>
<li>Applies knowledge of computer software, hardware, and procedures to solve problems.</li>
<li>Collaborates with other staff to research and resolve problems.</li>
<li>Maintains knowledge of technology innovations and trends.</li>
<li>Hands on ability to utilize, implement, repair, update various computer software and hardware.</li>
<li>Represent eShow’s products and services with an understanding of how our solutions meet our customers’ needs.</li>
<li>Generate new sales onsite and support sales made online.</li>
<li>Maintain working relationships with existing customers to ensure exceptional service.</li>
<li>Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.</li>
<li>Communicate effectively with customers to assist with their lead retrieval needs.</li>
<li>Fields support calls, chat, email, and/or other communication from users.</li>
<li>Performs other related duties as assigned.</li>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Professional and pleasant email &amp; telephone manner.</li>
<li>Ability to explain technical issues to technical and nontechnical employees and customers.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Proficient with Microsoft Office Suite, Google Suite or related software.</li>
<li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective time management skills and multi-task oriented</li>
<li>Ability to perform within short term deadlines and work in a team environment</li>
<li>Ability to communicate clearly with personnel at all levels of education, inside and outside the organization</li>
<li>Proficient with Google applications</li>
</ul>
Preferred Skills/Certifications/Abilities: 
<ul>
<li>Experience in Sales and/or Event Management in the Tradeshow Industry or a combination</li>
<li>Network+</li>
<li>A+</li>
<li>Any higher or relevant certifications considered</li>
</ul>
Requirements:
<ul>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
<li>Hybrid Remote/Onsite/In Office Position (as needed)</li>
<li>Willingness to work weekends when needed or long hours</li>
<li>Ability to sit and&nbsp;stand for long periods of time</li>
<li>Pull/push equipment used for Onsite</li>
<li>Lift and pull up to 50 pounds</li>
</ul>
Job Perks:
<ul>
<li>Salary with potential annual raises (Bi-weekly pay)</li>
<li>Paid Holidays/10 days PTO</li>
<li>Medical/Dental/Vision Insurance and 401(k)</li>
<li>Paid Travel Opportunities with per diem</li>
<li>Pay: $36,000-$42,000 per year</li>
</ul>
Company DescriptionJoin eShow and Shape the Future of Event Management! At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly. Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning. At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry. Join our team and be part of shaping the future of events! For additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a> 
<h3>Company Description</h3>
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a>

Technical Support Specialist

<h3>Job Description</h3>
Job Description
We are seeking an IT Application Support Specialist to join our team! You will resolve computer-related issues and installation for our clients using our ERP system, OMS. OMS is available on both the cloud and on-premise, and your role is to help maintain and resolve customer issues that arise on both the on-premise and cloud version.
This role involves troubleshooting and installation of our software system on a customer's hardware and server configuration. As new and existing clients purchase and subscribe to our services, your role will be to ensure that customers have the proper configuration and setup needed to go live.
We are a small, close-knit company, and work in a fast paced environment. You will be expected to work cross functionally in other operations of our company, such as sales and software engineering.
Responsibilities:
<ul>
<li>Installation of the on-premise version of OMS ERP, including initial installation, updates, and configuration that is needed to get customers live</li>
<li>Assist customers in converting existing data from their previous software to OMS</li>
<li>Configure our cloud ERP including user onboarding, creation, and maintenance</li>
<li>Maintain and troubleshoot cloud ERP issues</li>
<li>Answer phone calls from our main support line and resolve customer issues during business hours</li>
<li>Resolve issues for clients via phone, in person, or electronically</li>
<li>Track customer issues and resolutions</li>
<li>Occasional local travel to customer onsite for installation and configuration (suspended during COVID-19)</li>
</ul>
Qualifications:
<ul>
<li>Experience in Microsoft SQL Server setup and maintenance</li>
<li>Experience in Networking (e.g. DNS, ports), Windows Domain and Workgroup setup</li>
<li>Previous experience in IT, customer service, or other related fields</li>
<li>(nice to have) Fluency in SQL and Microsoft's Remote Desktop Service</li>
<li>(nice to have) Amazon Web Services (AWS) experience</li>
<li>(nice to have) Knowledge of warehousing, supply chain, e-commerce, and accounting principles</li>
</ul>
Company DescriptionMaster System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees. 
<h3>Company Description</h3>
Master System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees.

IT Application Support Specialist

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Integrated Services Support Specialist&nbsp;(0475E) US-MI-DearbornDescription&nbsp;
At Percepta, we bring first-class service across each market we support. As an Integrated Services Support Specialist in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Integrated Services at a Automotive Company creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across the Company. Our over-the-air (OTA) updates continuously enhance customer experience, making Automotive Company vehicles smarter and more valuable over time. We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide.
The Escalation Support Specialist will play a critical role in ensuring a seamless experience for our retail customers using connected vehicle services. You will troubleshoot and resolve complex technical issues, collaborate effectively with internal teams and external customers, and deliver timely solutions.
During a Typical Day, You’ll
· Escalation Support: Provide expert technical support to retail customers via our Contact Resolution Center (CRC), resolving hardware and software issues within defined SLAs. · Issue Resolution: Diagnose and resolve complex technical problems related to connected vehicle services, collaborating with product and engineering teams as needed. · Proactive Monitoring &amp; Issue Prevention: Leverage connected vehicle data to proactively identify and address potential issues before they impact customers, improving overall quality metrics. · Data Analysis &amp; Reporting: Analyze support data to identify trends, recurring issues, and areas for improvement in our services. Contribute to reporting on key performance indicators (KPIs). · Collaboration &amp; Communication: Effectively communicate with customers, internal teams (engineering, product, etc.), and external partners to resolve issues and provide updates. · Documentation &amp; Knowledge Base: Create and maintain up-to-date documentation, including troubleshooting guides, FAQs, and knowledge base articles. · Process Improvement: Identify opportunities to streamline support processes and reduce manual effort. · Responsible for following up on cases to ensure any update is communicated with customers, &nbsp;Managers, &nbsp;Engineers and dealers to support escalated cases in effort to resolve customers’ concerns. · Identify and communicate software related departmental trends to Team Leads, Managers, &nbsp;Managers and Engineers to bring awareness and work toward possible solutions. · Work with Knowledge Base on creation of articles for internal use for teams across the CRCs in effort to promote real-time solutions. · Escalation Management: Efficiently escalate complex or unresolved issues to appropriate teams via Jira, ServiceNow, Microsoft Teams or Webex ensuring timely resolution and communication to the customer.
What You Bring to the Role
Education · High School Diploma or GED · Postsecondary education program in automotive service or software technology preferred or equivalent work experience
Experience · 3+ years of experience in engineering or technical support, preferably in a customer-facing role. · Experience with help desk software, remote support tools, and CRM systems (e.g., Microsoft Dynamics, Salesforce). · Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. · Experience in a remote work environment is preferred.
What You Can Expect
· Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)
Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
<ul>
<li>
Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
</li>
<li>
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
</li>
<li>
Leave it better – We take ownership and leave every process, person, and place better than we found it.
</li>
<li>
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
</li>
<li>
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
</li>
</ul>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Integrated Services Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
<ul>
<li>
Handle client inquiries via phone, email, and chat with professionalism and care
</li>
<li>
Assist clients with service-related questions, forms, and processes
</li>
<li>
Update client records accurately in the CRM system
</li>
<li>
Work with internal teams to resolve complex or escalated issues
</li>
<li>
Ensure timely follow-ups and provide status updates to clients
</li>
<li>
Maintain a courteous and solution-focused approach in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Prior client support or customer service experience preferred but not required
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Proficient in Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Tech-savvy and quick to learn new systems
</li>
<li>
Detail-oriented, organized, and dependable
</li>
<li>
Reliable internet connection and quiet remote work setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and customer-focused
</li>
<li>
Strong attention to detail
</li>
<li>
Comfortable with technology and multitasking
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour pay rate
</li>
<li>
Full health insurance for full-time employees
</li>
<li>
Company-provided equipment for remote work
</li>
<li>
Supportive team environment and training provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

<h3>Job Description</h3>
Job Description
Overview
We are seeking a motivated and persuasive Sales Support Specialist to join our remote team. This is a commission-only opportunity with unlimited earning potential, ideal for individuals who excel at building rapport, communicating solutions, and driving results over the phone. If you thrive in a fast-paced sales environment and want the flexibility to work from anywhere, we’d love to hear from you.
Responsibilities
<ul>
<li>
Conduct outbound and receive inbound calls to engage with potential and existing customers
</li>
<li>
Provide information about products, services, or licensing options tailored to customer needs
</li>
<li>
Follow up with leads and prospects to guide them through the sales process
</li>
<li>
Accurately record customer interactions and updates in the CRM system
</li>
<li>
Collaborate with internal teams to address customer questions and support sales success
</li>
<li>
Consistently deliver a positive, helpful, and professional impression
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in sales, call center, or phone-based support preferred
</li>
<li>
Excellent verbal communication and active listening skills
</li>
<li>
Comfortable using CRM systems and Google Workspace
</li>
<li>
Reliable internet connection and quiet, distraction-free home office
</li>
<li>
Self-motivated, goal-oriented, and customer-focused
</li>
</ul>
Benefits
<ul>
<li>
100% remote — work from anywhere
</li>
<li>
Commission-based compensation with no earning cap
</li>
<li>
Flexible schedule to fit your lifestyle
</li>
<li>
Comprehensive sales training and ongoing support
</li>
</ul>

Sales Support Specialist

<h3>Job Description</h3>
I am hiring a Customer Service Specialist in Sussex. This role is hybrid (onsite 3 days/week, remote 2). This is a temp to hire role. This pays up to $24 hourly.
 
Hours: 8-4:30 M-F. Hybrid schedule.
 
Job Duties
<ul>
<li>Manage incoming requests through CRM</li>
<li>Provide support for any onsite visitors.</li>
<li>Review order status to ensure accuracy and drive proactive customer outreach</li>
<li>Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM</li>
<li>Identify customers’ needs and provide solutions when handling customer requests.</li>
<li>Communicate with other areas of the company with regards to customer questions and concerns</li>
</ul>

4,781 Remote Customer Support Specialist Jobs