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<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location’s layout to ensure maximum parking capacity.
<ul>
<li>Participate in programs to improve client and guest satisfaction.</li>
<li>Ensure guests are receiving timely and exception service by:
<ul>
<li>Courteously assisting guests by answering any questions they may have; </li>
<li>Assisting guests in and out of their vehicle; </li>
<li>Driving, parking and retrieving guest vehicles in a safe and professional manner; and</li>
<li>Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area. </li>
</ul>
</li>
<li>Create a staffing schedule according to the anticipated daily vehicle volume.</li>
<li>Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.</li>
<li>Prepare and process daily paperwork according to audit compliance standards.</li>
<li>Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations. </li>
<li>Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.</li>
<li>Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. </li>
<li>Review damage claims. </li>
<li>Assist with hiring, training, and coaching an excellent valet team.</li>
<li>Substitute for any position, if necessary.</li>
<li>Complete other duties as needed.</li>
</ul>
 
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Education/Experience Required: High School Graduate. A minimum of six months of valet experience preferred. 

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Guest Service: Have a strong guest orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
Salary Range: $18.00 - $23.00 per hour (+ tips*)
(Please note that the salary range referenced in this job posting is inclusive of both the hourly rate and estimated tips earned per hour*).

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

Assistant Manager, Valet Operations

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location’s layout to ensure maximum parking capacity.
<ul>
<li>Participate in programs to improve client and guest satisfaction.</li>
<li>Ensure guests are receiving timely and exception service by:
<ul>
<li>Courteously assisting guests by answering any questions they may have; </li>
<li>Assisting guests in and out of their vehicle; </li>
<li>Driving, parking and retrieving guest vehicles in a safe and professional manner; and</li>
<li>Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area. </li>
</ul>
</li>
<li>Create a staffing schedule according to the anticipated daily vehicle volume.</li>
<li>Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.</li>
<li>Prepare and process daily paperwork according to audit compliance standards.</li>
<li>Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations. </li>
<li>Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.</li>
<li>Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. </li>
<li>Review damage claims. </li>
<li>Assist with hiring, training, and coaching an excellent valet team.</li>
<li>Substitute for any position, if necessary.</li>
<li>Complete other duties as needed.</li>
</ul>
 
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Education/Experience Required: High School Graduate. A minimum of six months of valet experience preferred. 

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Guest Service: Have a strong guest orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Job Description
Contract Duration: 6 months, with potential to extend
About Us:
CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, Instagram, TikTok, and 150+ other platforms worldwide—paying out nearly $1 billion in earnings directly to independent artists
We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience.
You'll be a strategic thought partner to the Director of CX as we redesign our customer experience and supporting infrastructure. Your early priorities will include cleaning up and streamlining our Zendesk instance, ensuring our automations, triggers, integrations, and content are lean, consistent, and aligned with our evolving CX strategy. Experience with Zendesk AI features and automation tools is a major plus, as we're currently implementing and expanding this functionality. 
This hybrid role will be based in our New York City office location.
What You Do:
Zendesk Systems Management &amp; Optimization
<ul>
<li>Audit, maintain, and streamline Zendesk configuration — including triggers, automations, macros, views, and workflows</li>
<li>Support implementation and optimization of Zendesk AI tools, including AI-powered routing, macros, and bots</li>
<li>Clean up and reorganize content, including help center articles, macros, and ticket fields, for accuracy, consistency, and usability Ensure API connections and integrations (e.g., CRM, product, data, or messaging tools) are functional, optimized, and well-documented</li>
<li>Identify and implement opportunities to improve efficiency, data quality, and agent experience within Zendesk</li>
</ul>
CX Operations &amp; Process Improvement
<ul>
<li>Partner with the Director of CX to redesign CX systems, processes, and tooling that support scalability and a best-in-class artist experience Develop and maintain operational documentation for systems, workflows, and key processes</li>
<li>Define and track CX metrics and reporting, partnering with analytics or product teams as needed Collaborate cross-functionally with Product, Engineering, and Marketing to ensure customer feedback and data flow seamlessly through system</li>
</ul>
Strategic Partnership &amp; Thought Leadership
<ul>
<li>Serve as a thought partner in shaping the future of CX operations, systems, and organizational design</li>
<li>Provide insights and recommendations on tools, integrations, and best practices — especially around AI-driven CX optimization</li>
<li>Stay informed about industry trends and CX best practices within digital music and tech-enabled service environments</li>
</ul>
 Who You Are:
<ul>
<li>5+ years in CX Operations, Support Operations, or related roles, with a strong background in Zendesk administration and optimization</li>
<li>Deep expertise in triggers, automations, and workflows within Zendesk</li>
<li>Experience managing API connections and integrations between Zendesk and other business systems</li>
<li>Highly organized, detail-oriented, and comfortable with complex systems and data</li>
<li>Strong communication and documentation skills — able to translate technical configurations into clear, actionable insights</li>
<li>Strategic thinker who enjoys collaborating on long-term CX design while rolling up your sleeves for hands-on system work</li>
<li>Bonus: experience with knowledge management, customer journey mapping, or CX analytics</li>
</ul>
CD Baby provides base salary ranges for all positions located in the United States at the time of posting. The pay rate for this contract position is $80 - $100/hr. As a candidate for this position, your pay rate will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. 
Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

CX Operations Manager (Contract)

<h3>Job Description</h3>
Job Description
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. 
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Senior Market Operations Managerwho embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Sr. Market Operations Manager in our East Region will report to the Senior Director of Field Operations, this role will be primarily responsible for the Day-to-day oversight of all the&nbsp;in our East Region overseeing 4 Marketing Operation Managers in your region. You will help guide your direct managers to ensure that customer expectations and business operations goals are met to the highest standards and achieve revenue targets. You will also need to help resolve customer issues and incident reports as well as prepare monthly, quarterly, and annual reports of the organization's operations and finances. Candidate can sit in either our Eastern or Central standard Time 

Key Responsibilities:
<ul>
<li>People-related matters such as hiring, development, assessment, and terminations.</li>
<li>Identify underperforming assets and create a plan to address deficiencies and bring the property back up to performing levels</li>
<li>Oversee the financial performance and key operating metrics</li>
<li>Support of company-wide rollouts</li>
<li>Annual operating budgeting preparation</li>
<li>Foster strong relationships with varying internal groups </li>
<li>Knowledge about surrounding markets and work towards ways to beat the market.</li>
<li>Embrace innovations, seek out new ideas, and share them within the region and the company. </li>
<li>You will be successful in this role if you have:
<ul>
<li>Passion for Customer Service</li>
<li>Desire to develop people to have them reach their full potential</li>
<li>Strong personal values and want to work for a values-based company</li>
<li>Enjoy a rapidly changing and high growth environment</li>
<li>Want to be held to a high standard and pushed towards excellence</li>
</ul>
</li>
</ul>
Requirements:
<ul>
<li>Minimum of High School Diploma/GED; 2–4-year degree in a technical field from accredited college or university preferred. </li>
<li>Must have 5+ years of industry (alarm security) and project management experience.</li>
<li>Must have good written and verbal communication skills, energetic, self-motivated, dependable to work under little or no supervision and demonstrate job stability and eagerness to learn.</li>
<li>Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressure. </li>
<li>Physical requirements:
<ul>
<li>May include climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.</li>
</ul>
</li>
</ul>
Benefits:
<ul>
<li>Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
<ul>
<li>Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off &amp; Paid Holidays, HSA/FSA, Life &amp; AD&amp;D Insurance, Disability Coverage, Maternity/Parental Leave, Mental &amp; Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment &amp; Monitoring, Employee Referral Program, and Continuing Education</li>
</ul>
</li>
<li>To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.</li>
</ul>
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly &nbsp;

Sr. Market Operations Manager

<h3>Job Description</h3>
Job DescriptionCOMPANY OVERVIEW:Who We AreManaging properties is a huge undertaking. At ANNCO, our goal is to make it easier. With over 30 years of providing exceptional landscape maintenance and enhancement services, you can rest assured we will not only meet but exceed your expectations every time. We care about every one of our clients and their properties, and we make sure that our crews are trained and ready to handle the full spectrum of landscape services.&nbsp;Annco is one of the largest landscape maintenance companies in south Florida and whether it’s lawn care and horticultural services or hurricane and emergency preparedness, Annco is ready when you are. Backed by the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner you trust along with the vast resources of a national organization. Tell us what you need, and we will get it from there; it’s that easy.Our MissionOur mission is to focus on the highest safety and quality standards while delivering the best in landscape care and management to our clients.&nbsp;Our Values
<ul>
<li>Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.</li>
<li>Integrity –To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.</li>
<li>Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.</li>
</ul>
&nbsp;COMPENSATION &amp; BENEFITS
<ul>
<li>Competitive Salary</li>
<li>Company Vehicle, Cell Phone &amp; Laptop</li>
<li>Comprehensive Benefits (Medical, Dental, Vision)</li>
<li>Life Insurance</li>
<li>Voluntary LTD</li>
<li>401k (Match)</li>
<li>PTO</li>
<li>Paid Holidays</li>
<li>Paid Training &amp; Development</li>
</ul>
POSITION SUMMARY:&nbsp;The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.&nbsp; &nbsp;ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:&nbsp;
<ul>
<li>Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.</li>
<li>To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.</li>
<li>Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.</li>
<li>Perform inspections of equipment and vehicles to see that all is being maintained properly.</li>
<li>Ensure client requests are responded to in a timely manner.&nbsp; Manage operational issues and quickly implement alternative and creative solutions.&nbsp; Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.</li>
<li>Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.</li>
<li>Manage and lead several teams.&nbsp; Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance.&nbsp;&nbsp; Oversee and implement performance improvement processes when needed.</li>
<li>Train employees on all aspects of job (safety, quality, efficiency, equipment).</li>
<li>Work closely with the Branch Manager to lead the branch and meet monthly budgets.</li>
</ul>
KPI’S:
<ul>
<li>Quality Control Audits, 90% or better.</li>
<li>Safety Inspections, 100% complete, 90% passing or better.</li>
<li>Contract Renewal 95% or better.</li>
<li>Quality jobs completed on time within the budgeted hours.</li>
<li>Customer Surveys demonstrate favorable remarks.</li>
<li>Equipment Inspections show that maintenance program is followed.</li>
<li>Crews working safely and efficiently in accordance with Company standard.</li>
<li>Crew leaders working at a high level with an emphasis on accountability.</li>
<li>Critical field best practices are understood by all team members and followed on a consistent basis.</li>
<li>Employees are being developed in accordance with the appropriate HR processes.</li>
<li>Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.</li>
</ul>
&nbsp;EDUCATION &amp; EXPERIENCE QUALIFICATIONS:
<ul>
<li>Minimum of a high school diploma or GED.&nbsp; Bachelor’s degree in business or a related field preferred.</li>
<li>2 – 5 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others.&nbsp; General knowledge of irrigation systems &amp; turf management programs.</li>
<li>Experience in Aspire Landscape Operating System preferred.</li>
</ul>
SKILLS &amp; ABILITIES QUALIFICATIONS:&nbsp;
<ul>
<li>Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.</li>
<li>Exceptional problem-solving skills.</li>
<li>Ability to work independently with a high level of accountability and responsibility for all activities of self and team.</li>
<li>Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.</li>
<li>Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.</li>
<li>Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel.&nbsp; Experience.</li>
<li>Travel required between client work sites, as well as other operational sites.&nbsp; Occasional travel to facilitate training may also be required.</li>
<li>Valid driver’s license with a reasonably clean record.</li>
</ul>
&nbsp;PHYSICAL REQUIREMENTS:Key:Rarely = less than 10%Occasionally = up to 33%Frequently = up to 66%Continuously = 67% to 100%&nbsp;Rarely:&nbsp;Crawling, climbing poles, color vision, climbing ladders, balancing, lifting up to 50lbs.Occasionally:&nbsp;Sitting, stooping, kneeling, squatting, body twisting, climbing on/off truck, gripping lifting over 10lbs to 50lbs, reaching, range of motion, depth perception, lifting, carrying, pushing, pulling, climbing stairs, lifting up to 10 lbs.Frequently:&nbsp;Standing, walking, sense of touch, manual dexterity, reading.Continuously:&nbsp;Speaking clearly, seeing distant, seeing, hearing – speech range.

Operations Manager (Field Supervisor)

<h3>Job Description</h3>
Job Description
Overview
Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
This position will Directly oversees the staff of approximately 50-60 employees which include Supervisors, Baggage Handlers, Drivers, Ambassadors and Check-in Agents/Skycaps, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.
<ul>
<li>Oversee the staff, consisting of Supervisors, Baggage Handlers, and Skycaps</li>
<li>Maintain records on company technology and required airline materials</li>
<li>Monitor, observe, coach and document the day-to-day activities of the operation and employees</li>
<li>Ensure corporate and area management are informed of any deficiencies </li>
<li>Effectively communicate with the client and guests to ensure consistent and satisfactory service levels</li>
<li>Respond to clients as well as corporate inquiries timely and effectively</li>
<li>Schedule and staff a busy 365 day a year operation </li>
<li>Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues</li>
<li>Monitor and manage payroll to ensure accuracy </li>
<li>Facilitate and provide proactive customer/guest service </li>
<li>Create a team-oriented environment with positive employee morale</li>
<li>Identify and correct problems pertaining to productivity, standards and efficiency</li>
<li>Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits</li>
<li>Understand where applicable union contracts and develop effective working relationship with local labor unions</li>
<li>Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management</li>
<li>This position is located at the TPA Airport Rental Car Center - transporting checked baggage from the Rental Car Center to the TPA airport for screening and following the outlined security processes</li>
<li>Sorting and prioritizing baggage based of flight departures is essential </li>
</ul>
 
Qualifications
<ul>
<li>At least two (2) years managerial experience </li>
<li>Experience in airline/hospitality, restaurant, tourism, retail, or armed forces </li>
<li>Excellent oral and written communication skills </li>
<li>Communicate effectively with employees and clients to ensure fulfillment of performance requirements </li>
<li>Maintain positive relationship with client representatives </li>
<li>Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system</li>
<li>Front-line management experience along with recruiting and staffing responsibilities </li>
<li>Must be able to handle multiple priorities simultaneously </li>
<li>Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training </li>
</ul>
Benefits:
● 401 K matching ● Medical Insurance ● Dental Insurance ● Vision Insurance ● Life Insurance ● Paid Time Off/Sick Days
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

Facility Manager, Airport Operations

<h3>Job Description</h3>
Job Description
 
Job Summary:
The Senior Internal Operations Manager (SIOM) is an integral part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, managing CE’s vehicle fleet, instituting electronic payroll for transitional employees, recruiting client employees into a pool of driver candidates, and the ordering/tracking of all necessary equipment and supplies. In addition, this team is responsible for the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE. The SIOM position oversees their own workload while supervising multiple office staff ensuring that all processes are being completed efficiently for the success of the department’s programmatic and operational initiatives. As a key member of the Internal Operations management team, the SIOM participates in the development and implementation of effective team procedures and must foster strong cross-departmental alliances.
Responsibilities include:
Operations &amp; Programmatic Management
<ul>
<li>Represent CE at other department meetings, providing an overview of the client experience within different ESE’s, the department’s internal policies and procedures, and addressing relevant questions/concerns.</li>
<li>Ensure team’s procedures are effective in supporting ESE objectives and needs.</li>
<li>Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.</li>
<li>Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects.</li>
<li>Work with ESE leadership to develop and implement programmatic initiatives to respective workforce(s).</li>
<li>Play respective role in the referral and onboarding of the entire CE client workforce, the management of the CE vehicle fleet, roll out of electronic timekeeping and other initiatives.</li>
</ul>
Team Management
<ul>
<li>Manage five direct reports by providing continued support and oversight of their respective job duties and guidance on professional development through regular feedback and identification of continued growth opportunities.</li>
<li>Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff.</li>
</ul>
Operations &amp; Programmatic Management
<ul>
<li>Ensure team’s procedures are effective in supporting ESE objectives and needs.</li>
<li>Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.</li>
<li>Play respective role in the referral and onboarding of the entire CE client workforce. </li>
<li>Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects.</li>
</ul>
General Duties
<ul>
<li>Adhere to all Chrysalis policies and procedures.</li>
<li>Support the Chrysalis Mission, Vision, and Values. </li>
<li>Other duties as assigned.</li>
</ul>

Job Skills &amp; Qualifications:
<ul>
<li>Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.</li>
<li>1+ years of management experience. </li>
<li>Employment Social Enterprise leadership experience, a plus.</li>
<li>2+ years in program delivery and/or customer service experience.</li>
<li>Excellent interpersonal skills, including the ability to coach/mentor staff and clients. </li>
<li>Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.</li>
<li>Advanced written and verbal communication, organization, and time management skills.</li>
<li>Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.</li>
<li>Understanding of and ability to use software applications such as Microsoft Suite and Google Suite. Previous experience with case management software a plus.</li>
<li>Thrive in high paced, demanding environment.</li>
<li>Ability and willingness to work occasional evenings and weekends. </li>
</ul>
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
 
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

Senior Internal Operations Manager

<h3>Job Description</h3>
Job Description
Overview
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. 
 
Responsibilities
This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.
<ul>
<li>
Directly oversee the staff of approximately 20-40 employees which include Wheelchair Agents, Supervisors, Curbside Supervisors and Curbside Concierge Check-in Agents/Skycaps
</li>
<li>Maintain records on company technology and required airline materials</li>
<li>Monitor, observe, coach and document the day-to-day activities of the operation and employees</li>
<li>Ensure corporate and area management are informed of any deficiencies </li>
<li>Effectively communicate with the client and guests to ensure consistent and satisfactory service levels</li>
<li>Respond to clients as well as corporate inquiries timely and effectively</li>
<li>Schedule and staff a busy 365 day a year operation </li>
<li>Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues</li>
<li>Monitor and manage payroll to ensure accuracy </li>
<li>Facilitate and provide proactive customer/guest service </li>
<li>Create a team-oriented environment with positive employee morale</li>
<li>Identify and correct problems pertaining to productivity, standards and efficiency</li>
<li>Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits</li>
<li>Understand where applicable union contracts and develop effective working relationship with local labor unions</li>
<li>Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management</li>
</ul>
 
Qualifications
<ul>
<li>At least two (2) years managerial experience </li>
<li>Experience in airline/hospitality, restaurant, tourism, retail, or armed forces </li>
<li>Excellent oral and written communication skills </li>
<li>Communicate effectively with employees and clients to ensure fulfillment of performance requirements </li>
<li>Maintain positive relationship with client representatives </li>
<li>Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system</li>
<li>Front-line management experience along with recruiting and staffing responsibilities </li>
<li>Must be able to handle multiple priorities simultaneously </li>
<li>Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training</li>
</ul>
Benefits: ● 401 K matching ● Medical Insurance ● Dental Insurance ● Vision Insurance ● Life Insurance ● Paid Time Off/ Sick Days
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

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