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<h3>Job Description</h3>
Job Description
Life at aptihealth
The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.
What We Offer
<ul>
<li>The opportunity to make life better for millions of people</li>
<li>An environment of positive and super smart colleagues</li>
<li>Turning innovative ideas into real-world results</li>
<li>Encouraging curiosity and collaboration</li>
<li>Priding ourselves in being diverse and inclusive</li>
<li>Fostering a company of trust &amp; accountability</li>
<li>Investment in our team with continuous learning opportunities</li>
</ul>
The Role As Practice Support Specialist, you’ll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You’ll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally. 
This full-time, in-person role is based in our Clifton Park office, Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you’ll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized. 
You’ll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. 
This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly. 
Requirements
<ul>
<li>High School diploma or GED required; Associate degree strongly preferred</li>
<li>1-2 years of experience in a customer service or call center role</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving abilities and a commitment to follow-through and ensure a positive outcome for patients, partners, and team members</li>
<li>Highly organized with strong attention to detail; ability to manage multiple tasks simultaneously</li>
<li>Comfortable navigating multiple software platforms and web-based applications</li>
<li>Reliable internet connection required for remote work</li>
<li>Ability to work in a HIPAA-compliant manner with sensitive and private data, including maintaining a secure and confidential workspace</li>
<li>Empathetic and clear communicator, able to support a wide range of patients and partners</li>
<li>Self-motivated and able to work both independently and collaboratively</li>
<li>Capable of adapting in a small, fast-paced team environment where processes may evolve quickly</li>
<li>Prior experience in a medical or behavioral health setting is a plus</li>
<li>Experience using Zendesk or similar ticketing systems preferred</li>
</ul>
Responsibilities
<ul>
<li>Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff</li>
<li>Triage and escalate urgent issues to the appropriate team; follow up with requester by phone or email once a resolution is available</li>
<li>Provide accurate, clear information about aptihealth’s services and offerings</li>
<li>Manage customer-service tickets, complete related tasks, and follow up to ensure timely resolution and a positive experience for the requester</li>
<li>Collaborate with cross-functional teams, including Clinical, Billing, Care Coordination, and other teams to ensure smooth handoffs and timely resolution of requests</li>
<li>Confirm and update key patient information, including insurance eligibility, contact details, and other demographics to ensure accuracy across systems</li>
<li>Support patients with scheduling, rescheduling, registration, platform access, and other needs that may arise throughout their care journey</li>
<li>Respond to medical record request inquiries, ensuring timely processing in accordance with company policies and regulatory requirements</li>
<li>Accurately document all interactions in accordance with standard operating procedures; including updating relevant chart data and notes</li>
<li>Greet and assist visitors at the front desk during regular office hours (Monday–Friday, 9 a.m.–5 p.m.; light foot traffic)</li>
<li>Manage incoming and outgoing mail, including scanning and faxing to the appropriate internal teams</li>
<li>Manage customer-service tickets, complete related tasks, and follow up to ensure timely resolution and a positive experience for the requester</li>
<li>Handle light office management tasks, including maintaining supplies and keeping the office organized</li>
</ul>
Job Type: Full-time / Hourly (40 hours/week) Location: On-site at 1785 Route 9, Clifton Park, NY 12065 Working Hours: Monday–Friday, 9 a.m.–5 p.m. Pay Rate: $25/hr The final pay-rate may vary based on qualifications and relevant experience.
About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost. 
At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our team, products and community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.
To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our team members or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.
For more information, please contact us at: aptihealth, inc. 1785 Route 9 Clifton Park, NY 12065

Practice Support Specialist (On-site)

<h3>Job Description</h3>
Job Description
About ABC Legal:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina. 
Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal. </li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English </li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 per hour 
Schedule: Full-time, Monday through Friday

Court Support Specialist

<h3>Job Description</h3>
Job Description
Position Summary
The Deskside Support Technician provides first-level technical support for end users in a professional office environment. This position focuses on desk-side troubleshooting, mobile device support, and peripheral equipment maintenance, including printers and scanners. The Technician will serve as the initial point of contact for technology-related issues and will escalate all complex or unresolved matters to the organization's Managed Service Provider (MSP) by defined procedures.
Essential Duties and Responsibilities
<ul>
<li>Provide hands-on desk-side support for desktops, laptops, monitors, docking stations, and other end-user equipment.</li>
<li>Troubleshoot and resolve basic issues with Windows/macOS operating systems, Microsoft 365 applications, and standard productivity tools</li>
<li>Set up and support mobile devices (iOS and Android), including basic configuration, password resets, and email setup.</li>
<li>Provide front-line support for printer and copier issues, including paper jams, toner replacement, and basic troubleshooting.</li>
<li>Assist with workstation deployment, setup, and cable management</li>
<li>Maintain accurate records of service requests, resolutions, and escalations using the designated ticketing system</li>
<li>Follow documented procedures for issue resolution, hardware handling, and escalation protocols</li>
<li>Provide friendly, professional, and timely customer service to internal staff</li>
<li>Support new hire onboarding and offboarding by preparing, retrieving, and organizing technology assets</li>
<li>Coordinate with the MSP for any issues requiring advanced support or remote intervention</li>
</ul>
Required Qualifications
<ul>
<li>Minimum of 2 years of experience in a help desk or technical support role, or equivalent training and demonstrated proficiency.</li>
<li>Working knowledge of Windows 10/11, Microsoft Office, and Microsoft 365 environments</li>
<li>Familiarity with mobile devices and operating systems (iOS and Android)</li>
<li>Basic understanding of printers, scanners, and other peripheral devices</li>
<li>Strong communication skills, both written and verbal</li>
<li>Ability to follow instructions, document work, and adhere to defined processes</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Ability to maintain a professional demeanor and interact effectively with non-technical users</li>
</ul>
Preferred Qualifications
<ul>
<li>CompTIA A+, CompTIA IT Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate, MD-102: Endpoint Administrator or equivalent</li>
<li>Experience with a ticketing system such as Autotask, ConnectWise, Zendesk, Freshservice, or ServiceNow</li>
<li>Exposure to remote support tools (e.g., DattoRMM, N-Able, ConnectWise Automate, etc.)</li>
<li>Basic knowledge of Active Directory (e.g., password resets, account lookups)</li>
<li>Familiarity with hardware asset tracking or inventory systems</li>
</ul>
 
Physical Requirements
<ul>
<li>Ability to lift, carry, and move equipment such as desktop computers, monitors, and printers (up to 30 pounds)</li>
<li>Ability to crouch, kneel, or reach to access equipment under desks or in cabinets</li>
</ul>
Work Environment
This position requires full-time, on-site presence in a professional office setting. The technician may be required to travel between floors or departments and must be able to respond to in-person support requests and scheduled service tasks.
Compensation and Benefits
Compensation will be commensurate with experience. Benefits, if applicable, will be discussed during the interview process

Desktop Support Specialist

<h3>Job Description</h3>
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS &amp; RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION &amp; EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Commission and bonus opportunities</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>IT support: 2 years (Required)</li>
</ul>
Work Location: One central location, but will travel to multiple local sites on a daily basis

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDo you have a gift for numbers? Do people turn to you for help with their finances because it just makes sense to you? Do you find fulfillment from solving tough problems? LCS is seeking detail-oriented, accurate Accounting Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues in our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it's an issue with a balance sheet, a bank reconciliation, the general ledger, or finding misallocated money, our customers will rely on your knowledge and software support to get their problems solved. If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!
 
Responsibilities
<ul>
<li>Assist customers with accounting questions and issues relating to our property management software, Rent Manager.</li>
<li>Conduct remote sessions with customers to resolve software issues as necessary.</li>
<li>Provide guidance and best practices to those utilizing our Rent Manager application.</li>
<li>Provide superior customer service to our end users over the phone and via email.</li>
<li>Document and track status of all issues in a timely fashion within our ticketing software.</li>
<li>Work in conjunction with internal departments to improve processes and customer satisfaction.</li>
</ul>
Preferred Qualifications
<ul>
<li>High School diploma required; associate degree in related field preferred</li>
<li>1-2 years of prior help desk, customer support and/or customer service experience</li>
<li>Bookkeeping experience</li>
<li>Prior experience with accounting concepts</li>
<li>Experience with accounting software</li>
<li>Strong customer service skills</li>
<li>Experience with Microsoft Office applications</li>
<li>Established work ethic</li>
<li>Excellent attendance and personal accountability</li>
<li>Strong verbal and written communication skills</li>
<li>Self-starter and ability to stay motivated independently</li>
<li>Detail-oriented</li>
</ul>
Benefits
<ul>
<li>Health, dental, &amp; vision insurance</li>
<li>Wellness program with rewards for healthy activities</li>
<li>401(K) with employer match</li>
<li>Annual company bonus</li>
<li>10 paid company holidays</li>
<li>Paid time off</li>
<li>Life insurance</li>
<li>Paid medical leave/disability insurance</li>
<li>Paid parental leave</li>
<li>Contemporary office building, wooded campus with nature trail</li>
<li>On-site fitness center</li>
<li>One of Cincinnati’s “Top Places to Work”</li>
<li>Hybrid work schedule available; 50% in the office, 50% remote</li>
</ul>
 
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
LCS is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.
#LI-Hybrid
#L9C1S40
Job Type: Full-time 
Expected hours: 40 per week 
Schedule: 
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Work Location: Hybrid remote in Cincinnati, OH 45249

Accounting Support Specialist

<h3>Job Description</h3>
Job DescriptionPosition Overview: The User Support Specialist delivers user support and training for a federal Data System, managing Tier 1 and Tier 2 help desk services, developing training materials, and coordinating conference support. This role ensures users are equipped to use the system effectively and provides seamless support. Key Responsibilities: 
<ul>
<li>Provide Tier 1 (basic) and Tier 2 (configuration) help desk support, resolving issues within 24 and 72 hours, respectively.</li>
<li>Develop and update user guides, training materials, and FAQs for data input, reporting, and troubleshooting.</li>
<li>Deliver technical training at the annual National Conference, summarizing user feedback for ACL.</li>
<li>Coordinate travel logistics for conference support, ensuring compliance with 31 U.S.C. 1345.</li>
<li>Support transition documentation, capturing roles and processes during handover.</li>
<li>Track action items and support weekly meetings, ensuring timely follow-up.</li>
<li>Maintain high customer service standards, addressing user inquiries promptly.</li>
</ul>
Qualifications: 
<ul>
<li>Bachelors degree in education, information technology, or related field.</li>
<li>3+ years of experience in technical training, help desk support, or customer service.</li>
<li>Strong skills in instructional design, customer support, and content management.</li>
<li>Experience with federal IT systems and user training programs.</li>
<li>Ability to manage multiple priorities and meet tight deadlines.</li>
</ul>
Preferred Certifications: 
<ul>
<li>Certified Technical Trainer (CTT+)</li>
<li>ITIL Foundation</li>
</ul>
 
This is a remote position.

User Support Specialist

<h3>Job Description</h3>
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Electrical Support Specialist for our client in the Electrical and Electronic Products and Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately.
Duration: Full-time
Location: Remote
Salary: $95,000-$105,000/Annually
Role: Electrical Support Specialist
Primary Skills: Engineering
Role Description: The Electrical Support Specialist must have 5+ years of experience. We are looking for a knowledgeable and customer-focused Technical Support Specialist II to deliver high-level system support and technical troubleshooting for our advanced electrical products. 
In this role, you’ll conduct system analysis, support field investigations, and provide expert guidance to both internal teams and external customers, ensuring operational continuity across industries that rely on the Company’s power solutions.
Required Experience and Skills:
- 5+ years of experience providing technical and/or field support for complex products and systems—or an equivalent combination of education and experience.
- 3+ years of installation, maintenance and commissioning experience with UPS (Uninterruptible Power Systems) Systems is mandatory.
- Strong knowledge of product design, remote monitoring, and system integration.
- Advanced expertise in field acceptance testing, data analysis, test reports, and troubleshooting tools.
- Familiarity with relevant standards such as UL, NEC, and IEC.
Note: This is a remote role, but it does require travel to Pittsburgh, PA once or twice a month. So ideally, you must be someone based in a nearby state, preferably from the East Coast for easier commute and flexibility.
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience: Minimum 5+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Veena Grover
Recruiter Phone: 412-525-7995
Benefits:
This is a direct hire position, and the hired applicant will receive our client’s benefits package.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Electrical Support Specialist

<h3>Job Description</h3>
Job Description
Company Mission
The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>
Role and Responsibilities
The objective of the Implementation Specialist is to bring on new business that is choosing to implement creative cost containment strategies in such a way that allows Sales to succeed without having to implement the work they have sold and sets up clients for success.
<ul>
<li>Welcome new clients in the small medium business range (usually 1-1000 employees) to The Difference Card in such a way that you would welcome a guest into your home.</li>
<li>Coordinate: gather internal and external clients together, including brokers, employers, sales consultants, and account managers to implement new business in a manner that exceeds the expectations of our clients.</li>
<li>Create: collateral, documentation to support implementations, project plans and procedures that facilitate the success of your client.</li>
<li>Teach: explain processes and protocols and help clients succeed post-implementation</li>
<li>Facilitate completion and collection of new group paperwork from third parties and submit these for processing. Coordinate next steps and maintain clients apprised of progress.</li>
<li>Prioritize: Use exceptional organizational skills, prioritization and delegation skills to successfully manage up to approximately 30 projects a month and seasonally large volume of new group implementations simultaneously, ranging from 30-50 projects.</li>
<li>Share client feedback with the organizations and make recommendations for improvement.</li>
<li>Protect The organization by managing scope. Successfully Transition clients to Account Manager once all essential tasks are complete. </li>
<li>Help Others: When the team needs help, be willing to complete other duties as assigned</li>
</ul>
Qualifications and Education Requirements
<ul>
<li>Bachelor’s degree or experience otherwise equivalent to a bachelor’s degree</li>
<li>Two to three years of experience working in a client facing role in the benefits industry preferred</li>
<li>Two years’ experience managing and/or coordinating implementations or projects</li>
<li>Experience in employer sponsored benefits, such as health plans or consumer directed healthcare accounts such as Health Reimbursement Arrangements, Flexible Spending Accounts or Dependent Care Accounts preferred</li>
</ul>
Preferred Skills
<ul>
<li>Present a customer facing, can do attitude. Communicate with clients proactively, effectively, and in such a way that increases client satisfaction.</li>
<li>Ability to apply influence with internal and external clients to achieve deliverables and outcomes.</li>
<li>Ability to build and scale processes.</li>
<li>Location: Remote</li>
</ul>
Job Type: Full-time /Exempt
EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Company DescriptionThe Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>. 
<h3>Company Description</h3>
The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>.

Remote Implementation Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
ABOUT US
 
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. 
We serve two primary customer segments:
<ul>
<li>Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.</li>
<li>Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliants embedded finance and white-label solutions.</li>
</ul>
 Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
 
Learn more at <a href="http://www.getpliant.com" target="_blank">www.getpliant.com</a>
 
ABOUT THE ROLE
 
We are currently looking for a Customer Relations Specialist (m/f/d) to join our team.
The working hours 9:00 AM 5:00 PM PT (Pacific Time)
 
WHAT YOULL DO
 
<ul>
<li>Own and drive the end-to-end customer experience strategy across our support operations, with a specific focus on payment-related use cases, complex account issues, and platform adoption.</li>
<li>Act as a senior escalation point for high-value and business-critical cases - especially those involving card processing, credit limits, chargebacks, failed transactions, and compliance-sensitive matters.</li>
<li>Bring a strategic mindset to every touchpoint: analyse operational data, customer feedback, and platform behaviour to proactively identify friction points and design scalable, long-term solutions.</li>
<li>Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiencyleveraging your deep fintech/SaaS support experience and strong understanding of customer behaviour in high-growth environments.</li>
<li>Collaborate closely with Pay-ops, Product, Compliance, Engineering, and RevOps, advocating for the customer in internal system optimisation, especially across payments and backend tooling.</li>
<li>Define and standardise service workflows, owning documentation in Notion, managing support tasks and handoffs in Jira, and optimising ticketing and CRM flows in HubSpot.</li>
<li>Take responsibility for internal knowledge management, contributing to macros, escalation playbooks, and cross-functional service alignment.</li>
<li>Monitor and evaluate performance metrics (e.g. SLA, CSAT, FRT), proposing data-driven enhancements that reflect both business goals and customer expectations.</li>
<li>Support operational readiness for international market expansion, ensuring our processes, communications, and team structure scale effectively across languages, regions, and compliance frameworks.</li>
<li>Champion a customer-first culture, combining empathy and technical insight with commercial awareness and strategic thinking</li>
</ul>
 
WHAT YOULL BRING
 
<ul>
<li>5+ years of hands-on experience in a senior customer service, support, or experience role within a fintech, SaaS, or payments-driven environmentideally B2B.</li>
<li>A strategic mindset paired with operational excellence - you dont just resolve issues, you challenge inefficiencies, improve systems, and push for continuous improvement.</li>
<li>Proven expertise handling complex payment-related queries (e.g. declined transactions, chargebacks, credit approvals, payment integrations) with a calm, analytical, and customer-focused approach.</li>
<li>Strong familiarity with the tools we use - HubSpot and Salesforce (CRM &amp; ticketing), Jira (task and sprint tracking), and Notion (documentation and process hubs). You use them confidently to manage daily work, prioritise escalations, and drive visibility </li>
<li>A deep understanding of SaaS platforms and customer lifecycle touch points, with the ability to identify blockers in adoption, retention, and day-to-day product use.</li>
<li>Experience working cross-functional PayOps with Product, Engineering, Sales, Compliance, or RevOps, and the confidence to speak up for the customer while balancing internal constraints.</li>
<li>Strong analytical and critical thinking skills - you can interpret trends in customer data and support metrics to propose action, not just reports.</li>
<li>A bias for ownership and accountability - you take initiative, thrive in ambiguity, and hold yourself to a high standard of execution.</li>
<li>Bonus: experience contributing to quality assurance frameworks, internal training, or scaling support operations across multiple markets or teams</li>
</ul>
 
WHAT WE OFFER
 
<ul>
<li>Competitive salary and performance-based incentives</li>
<li>An influential role shaping U.S. market growth at an international fintech</li>
<li>Opportunities for professional growth and ownership from day one</li>
<li>A remote-friendly environment with support for work-life flexibility</li>
<li>Health, wellness, and retirement benefits</li>
</ul>
<ul>
<li>Access to a diverse and ambitious team driven by impact, innovation, and transparency</li>
</ul>
 remote work

Customer Relations Specialist - US (m/f/d)

<h3>Job Description</h3>
Job Description
IT Support Specialist 1
***Onsite in Kalispell MT***
We're looking for a detail-oriented, tech-savvy professional to join our team as an IT Support Specialist. In this role, you'll be the first line of defense for all technical issues—providing hands-on and remote support, maintaining hardware, managing user accounts, and ensuring exceptional service for all staff.
What You’ll Do:
<ul>
<li>
Troubleshoot and resolve hardware/software issues
</li>
<li>
Respond to service desk requests and escalate when needed
</li>
<li>
Set up and maintain desktop systems and user accounts
</li>
<li>
Keep accurate documentation and inventory of hardware
</li>
<li>
Support AV setups for meetings and events
</li>
</ul>
What We’re Looking For:
<ul>
<li>
2+ years of IT support experience or a degree in a related field
</li>
<li>
Strong problem-solving and customer service skills
</li>
<li>
Knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
</li>
<li>
Willingness to travel to branch locations and be on-call as needed
</li>
<li>
Certifications like CompTIA A+ or Network+ are a plus (or willingness to earn them)
</li>
</ul>
If you're motivated, adaptable, and ready to be part of a collaborative IT team, we’d love to hear from you!
An Equal Opportunity Employer committed to diversity in the workplace. We celebrate the unique contributions that each team member brings to our organization.
Please reach out for additional info. I have over 100+ roles open daily! Please add me on Linked in.
---No Third Parties---
Michael Sardella| Liberty Personnel Services, Inc.
300 Conshohocken State Rd., Suite 750, West Conshohocken, PA 19428
<a href="http://www.libertyjobs.com" target="_blank">www.libertyjobs.com</a>
#itsupport
#midsenior
#windows
#kalispell
#libertyjobs

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