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<h3>Job Description</h3>
Job Description
Technical Support Specialist - Residential
Visionary Broadband seeks a qualified individual to fulfill the role of&nbsp;Technical Support Specialist - Residential.&nbsp;This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region.&nbsp; Please note: This is not a remote position, we are only considering candidates who currently reside in areas where Visionary Broadband has an office.
Job Overview:
As a Technical Support Specialist – Residential, you will provide support for our residential customers via a call queue. Key duties include answering calls, creating and managing support tickets, troubleshooting technical issues, escalating cases as needed, and creating repair jobs to dispatch out field technicians.&nbsp;
A successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem. &nbsp; Schedule:&nbsp; This position has four 10hr shifts. We are looking for someone to fill a closing shift, Saturday - Tuesday 11AM-10PM.&nbsp;
Qualifications:
<ul>
<li>Proficiency working on windows-based computer. As well as internet-based applications such as email apps and Browsers.</li>
<li>Basic understanding of networking and networking equipment.</li>
<li>Showing attention to detail and documentation.</li>
<li>Customer service skills, and working with customers over the phone as well as in person.</li>
<li>Patience and a willingness to learn, this is a must.</li>
<li>Ability to work in multiple systems at the same time.</li>
</ul>
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. Or any other status protected by applicable Federal, State or local law.&nbsp;
Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans.&nbsp;
 
 Saturday - Tuesday 11AM-10PM. 
Compensation details: 19.23-20.5 Yearly Salary
 
PI20b5226ff283-25405-38503362

Technical Support Specialist - Residential

<h3>Job Description</h3>
Job Description
As an IT support engineer you will provide support, advice, and practical assistance to clients, partners, and colleagues via the help desk ticketing portal, telephone system, and remote software tools. You are the first point of contact for all technical and operational inquiries, you diagnose problems and identify appropriate solutions, taking into account the applied service levels. The successful candidate will:
· Ensure a daily follow-up on open requests and provide accurate feedback to the client.
· Follow standard procedures for proper internal escalations on unresolved cases.
· Document recurring problems by means of notes and technical articles through the knowledge base.
· Ensure the proper functioning of the ASP platform and react proactively on anomalies detected by the automated monitoring system.
This position is based in North Richland Hills, Texas and reports directly to the Managing Members.
Profile
<ul>
<li>Higher educated in IT or equivalent through experience</li>
<li>Knowledge of Automobile or Truck Dealerships and/or dealership management system software is a plus</li>
<li>Knowledge of any CRM software is a plus</li>
<li>Strong customer focus with a desire to deliver a high-quality service</li>
<li>Self-motivated and highly professional with the ability to take ownership and responsibility</li>
<li>Ability to multi-task, work under pressure, and meet tight deadlines</li>
<li>Able to think critically and manage priorities</li>
<li>Team player but able to work autonomously</li>
<li>Polite with good communication skills, both written and verbal</li>
<li>Willing to perform on-call duties in a rotation mode</li>
</ul>
Technical Skills
<ul>
<li>Experience and good knowledge of basic web skills: HTML, CSS, JavaScript</li>
<li>Strong knowledge in Microsoft SQL: Selects, Joins, Stored Procedures, Views</li>
<li>Good knowledge of networking principles: TCP/IP, DNS, SMTP</li>
<li>Experience with Windows desktop/server environments: legacy &amp; modern browsers (IE, Chrome, Edge), file management &amp; transfer services (NTFS, Shares, FTP/FTPS), server components (IIS Web Server)</li>
<li>Familiar with web service technologies: HTTP/HTTPS, SOAP/REST APIs, XML/JSON</li>
</ul>
Offer
We offer you:
<ul>
<li>A full-time interesting job in a fast-growing international company</li>
<li>The opportunity of learning in a stimulating environment with great career opportunities</li>
<li>Competitive salary and benefits based on your experience</li>
<li>Paid vacation &amp; national holidays</li>
<li>Retirement &amp; insurance options</li>
</ul>
Company DescriptionArcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success. 
<h3>Company Description</h3>
Arcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.

Help Desk Software Support Specialist

<h3>Job Description</h3>
Job Description
Job Summary
ACN Contact Center Support Specialists provide ACN Independent Business Owners (IBOs) with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with ACN's policies, procedures, quality standards, and applicable local, state, and federal regulations.
<ul>
<li>Schedule: Monday-Friday 2:00-11:00 pm</li>
</ul>
Job Duties
<ul>
<li>Call Handling: Answer an average of twenty-five incoming calls from IBOs per day.</li>
<li>Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals- average of 10 incoming chats per day.</li>
<li>Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.</li>
<li>Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role.</li>
<li>Product Knowledge: Maintain current knowledge of ACN products and services, offering technical assistance when needed.</li>
<li>Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures.</li>
<li>Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans.</li>
<li>Technical Assistance: Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge.</li>
<li>Documentation: Accurately complete all necessary forms and documentation.</li>
<li>Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively.</li>
<li>Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support.</li>
<li>Additional Duties: Perform other duties as required.</li>
</ul>
Required Skills and Abilities
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Bi-lingual in Spanish required.</li>
<li>Strong problem-solving and critical thinking abilities.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Patience and empathy when dealing with difficult situations.</li>
<li>Strong organizational skills and attention to detail.</li>
</ul>
Working Environment
<ul>
<li>Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.</li>
<li>Schedule: Monday-Friday 2:00-11:00 pm</li>
<li>The position may require occasional travel for continuing education, training or support.</li>
</ul>
Physical Requirements:
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
<ul>
<li>To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. </li>
<li>The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer. </li>
<li>Required to stand periodically; walk, hear, listen, talk, and visually see. </li>
<li>Use hands to finger, handle, or feel; the ability to reach with hands and arm. </li>
<li>The ability to lift up to 15 pounds at times. </li>
</ul>
Security Training Requirement: Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.
Federal and State Disclaimer
ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Bilingual Contact Center Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are seeking a motivated and persuasive Sales Support Specialist to join our remote team. This is a commission-only opportunity with unlimited earning potential, ideal for individuals who excel at building rapport, communicating solutions, and driving results over the phone. If you thrive in a fast-paced sales environment and want the flexibility to work from anywhere, we’d love to hear from you.
Responsibilities
<ul>
<li>
Conduct outbound and receive inbound calls to engage with potential and existing customers
</li>
<li>
Provide information about products, services, or licensing options tailored to customer needs
</li>
<li>
Follow up with leads and prospects to guide them through the sales process
</li>
<li>
Accurately record customer interactions and updates in the CRM system
</li>
<li>
Collaborate with internal teams to address customer questions and support sales success
</li>
<li>
Consistently deliver a positive, helpful, and professional impression
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in sales, call center, or phone-based support preferred
</li>
<li>
Excellent verbal communication and active listening skills
</li>
<li>
Comfortable using CRM systems and Google Workspace
</li>
<li>
Reliable internet connection and quiet, distraction-free home office
</li>
<li>
Self-motivated, goal-oriented, and customer-focused
</li>
</ul>
Benefits
<ul>
<li>
100% remote — work from anywhere
</li>
<li>
Commission-based compensation with no earning cap
</li>
<li>
Flexible schedule to fit your lifestyle
</li>
<li>
Comprehensive sales training and ongoing support
</li>
</ul>

Sales Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
<ul>
<li>
Handle client inquiries via phone, email, and chat with professionalism and care
</li>
<li>
Assist clients with service-related questions, forms, and processes
</li>
<li>
Update client records accurately in the CRM system
</li>
<li>
Work with internal teams to resolve complex or escalated issues
</li>
<li>
Ensure timely follow-ups and provide status updates to clients
</li>
<li>
Maintain a courteous and solution-focused approach in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Prior client support or customer service experience preferred but not required
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Proficient in Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Tech-savvy and quick to learn new systems
</li>
<li>
Detail-oriented, organized, and dependable
</li>
<li>
Reliable internet connection and quiet remote work setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and customer-focused
</li>
<li>
Strong attention to detail
</li>
<li>
Comfortable with technology and multitasking
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour pay rate
</li>
<li>
Full health insurance for full-time employees
</li>
<li>
Company-provided equipment for remote work
</li>
<li>
Supportive team environment and training provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Client Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Remote User Support Specialist
Hourly Pay: $21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
 
<ul>
<li>Respond to user questions through chat, email, and ticketing systems in a timely, professional manner</li>
<li>Assist with basic technical issues like password resets, login problems, or feature walkthroughs</li>
<li>Update support logs and document frequently asked questions for reference</li>
<li>Help maintain and improve user-facing help content, including FAQs and tutorials</li>
<li>Share insights and recurring issues with product or engineering teams to improve services</li>
<li>Follow up with users to ensure their issues are fully resolved and they’re satisfied</li>
</ul>
Qualifications:
 
<ul>
<li>
Excellent written communication and interpersonal skills
</li>
<li>
Comfortable using basic digital tools and web-based software
</li>
<li>
Patient, detail-oriented, and able to explain technical steps clearly
</li>
<li>
Organized, dependable, and good at multitasking
</li>
<li>Experience in support, administration, or customer-facing roles is preferred but not required</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
Pay: $21 - $26 per hour
</li>
<li>
Fully remote with flexible scheduling
</li>
<li>
Paid onboarding and training
</li>
<li>
Friendly, helpful support team
</li>
<li>
Clear career growth into senior roles or specialized support functions
</li>
</ul>

User Support Specialist

<h3>Job Description</h3>
Job DescriptionUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Job Type: Full-Time (32-40 hours per week), On-site with occasional remote work
Job Description:
We are seeking an IT Support Specialist to join our team, providing essential technical support and customer service to state employees and internal/external customers. This role will be based in the State Accounting Office (SAO) and will focus on troubleshooting, supporting, and maintaining hardware and software systems to ensure end users have the tools they need to perform their duties effectively.
The IT Support Specialist will work closely with internal teams, external service providers, and the agency’s security office to manage end-user devices, provide IT assistance, and ensure a secure computing environment. This is an in-office position with occasional remote work, and the specialist will work regular business hours, Monday through Thursday, with some flexibility for occasional Fridays.
Primary Duties &amp; Responsibilities:
<ul>
<li>End-User Support: Provide phone and remote technical support for issues such as new equipment setup, hardware/software problems, SSL VPN issues, suspicious emails, network drive access, and network outages not covered by service providers.</li>
<li>Equipment &amp; Service Coordination: Work with management and departments to discuss equipment performance and collaborate with service providers to resolve ongoing issues promptly.</li>
<li>Software and System Maintenance: Coordinate installations, upgrades, and patches for software on PCs and VDIs, ensuring that systems remain up-to-date and secure.</li>
<li>New Service Rollouts: Support new service or service modifications as required by the Georgia Technology Authority (GTA).</li>
<li>Vendor Coordination: Participate in regular conference calls with vendors and agency CSM to ensure consistent service delivery.</li>
<li>Service Requests: Submit ServiceNow requests for onboarding, offboarding, hardware installations, and other IT-related needs.</li>
<li>System Maintenance &amp; Troubleshooting: Work with service providers to maintain and troubleshoot application issues, particularly for AWS VDI Workspaces.</li>
<li>Vulnerability Management: Coordinate the identification and remediation of vulnerabilities on VDIs and end-user devices.</li>
<li>Mobile Device Management: Perform monthly reviews and updates for mobile device management.</li>
<li>Account Management: Manage network accounts using Active Directory and service providers, including weekly and quarterly reviews of end-user access.</li>
<li>Ticket Management: Effectively manage and escalate CRM tickets to the appropriate service provider when needed.</li>
<li>Audio/Visual Equipment Management: Oversee and manage the AV equipment in all conference rooms within the SAO.</li>
<li>Wi-Fi Management: Manage internal and guest Wi-Fi access points through AT&amp;T to ensure secure network access.</li>
<li>Training Development: Develop materials and methods to train others on hardware and software applications.</li>
<li>Customer Service: Deliver outstanding customer service in person, via phone, and email.</li>
<li>Physical Tasks: Perform lifting and bending as needed to move monitors, laptops, and other IT equipment.</li>
<li>Other Duties: Perform additional duties as assigned to meet department needs.</li>
</ul>
Skills and Competencies:
<ul>
<li>Strong critical thinking, problem-solving, and analytical skills.</li>
<li>Attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.</li>
<li>Ability to go above and beyond in meeting customer needs and expectations.</li>
<li>High level of integrity, accountability, and reliability.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Ability to multi-task effectively in a fast-paced environment.</li>
<li>Proficiency with MS Office 365 Suite.</li>
<li>Experience with ConnectWise Connect and Microsoft Teams for remote technical assistance.</li>
</ul>
Entry Qualifications:
<ul>
<li>Education: High School diploma/GED required.</li>
<li>Experience: Six (6) months of education or experience in information security, privacy, system/network administration, application development, or IT support.</li>
<li>Must have the ability to independently provide technical support in an assigned area.</li>
</ul>
Preferred Qualifications:
Preference may be given to applicants who meet the minimum qualifications and possess:
<ul>
<li>Vocational/Technical degree in computer technology or networking from an accredited institution, or one year of experience in the installation and repair of computers and technical equipment.</li>
<li>CompTIA A+ Certification.</li>
<li>Ability to analyze and assess customer requests or complaints, evaluate technical issues, and determine the best course of action.</li>
<li>Ability to communicate effectively, including active listening and maintaining a courteous and professional demeanor.</li>
</ul>
Work Schedule:
<ul>
<li>Work Hours: Monday through Thursday, occasional Friday.</li>
<li>Schedule: 32-40 hours per week, mainly in-office with occasional remote work.</li>
</ul>

IT Support Specialist 2

<h3>Job Description</h3>
Job Description
Job Title: Remote Client Support Specialist
Hourly Pay: $20 - $24/hour
Summary: 
We are seeking a dedicated Client Support Specialist to join our remote team. In this role, you’ll be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a seamless experience. If you're a problem-solver with strong communication skills and a passion for client success, this is a great opportunity to grow your career in customer support.
Key Responsibilities:
 
<ul>
<li>
Respond to client inquiries via phone, email, and live chat
</li>
<li>
Deliver timely and accurate support with a client-first approach
</li>
<li>Troubleshoot technical or service-related issues and guide clients to resolution</li>
<li>
Accurately document client interactions and track ongoing cases
</li>
<li>Assist with account management tasks such as updates, service requests, and order processing</li>
<li>Collaborate with internal teams to resolve complex or escalated client needs</li>
</ul>
Qualifications:
 
<ul>
<li>Strong communication skills with the ability to explain complex issues in a clear, concise manner</li>
<li>
Prior experience in client support, customer service, or help desk roles
</li>
<li>
Proficiency with CRM systems and support platforms
</li>
<li>Self-motivated and organized, capable of working independently in a remote setting</li>
<li>Reliable high-speed internet and a quiet home workspace</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
100% remote work with flexible scheduling
</li>
<li>
Competitive hourly pay: $20 - $24
</li>
<li>
Paid training and ongoing professional development
</li>
<li>
Flexible hours, including evening and weekend options
</li>
<li>
Supportive and team-oriented company culture
</li>
<li>
Opportunities for advancement within the support team
</li>
</ul>

4,593 Remote Customer Support Specialist Jobs