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<h3>Job Description</h3>
Job Description
Technical Support Engineer II opportunity with a leading Data Center operations team in Henderson, NV. This is a 4-month, fully onsite contract role. Job Title: Technical Support Engineer II Duration: 4 Months Location: Henderson, NV (Fully Onsite) Pay Rate: $35 to $40/hr W2 Schedule: Monday – Friday, Normal Pacific Time Business Hours Client: Fortune 10 company Project Overview: The team’s mission is to reduce or minimize damage to Data Center hardware by inspecting, testing, and repairing critical components to maintain the reliability of cutting-edge infrastructure in the data center environment. Position Summary: This quality assurance role focuses on monitoring and minimizing damage to data center hardware. The engineer will support on-site leadership in managing and auditing processes related to the handling and repair of damaged parts. Key Responsibilities: Conduct inspections and spot checks across staging areas for proper handling, packaging, and storage. Execute the damaged parts process including verification and quarantine procedures. Identify and escalate hardware damage issues. Support field campaigns and failure investigations (Excursion Support). Top Daily Tasks: Perform DIMM testing and Post Package Repair (PPR). Conduct special inspections and repairs of critical parts. Execute Printed Circuit Board Assembly (PCBA) quick testing (~100 boards/week). Verify damage for up to 100 parts per week. Perform part repairs: Clean thermal paste from CPUs. Straighten bent connectors. Replace missing components (CPU carriers, dust covers, etc.). Audit handling, ESD, and packing processes at data center touchpoints. Mandatory Qualifications: Education: Bachelor’s Degree or equivalent experience in a technical field. 3+ years of experience in a technical role. General knowledge of data center hardware components (e.g., motherboards, DIMMs, hard drives, network cards, optics). Ability to perform first-level failure analysis (FA) on electronic parts. Familiarity with mechanical defects in electronic components. Ability to sit for extended periods performing detailed inspections. Experience using inspection tools (stereo microscopes, ring lights). Proficiency with PC-based data entry and reporting. Ability to write process instructions/SOPs. Strong interpersonal and influencing skills. Ability to lift and handle medium to heavy materials. Preferred Qualifications: Quality assurance experience in the electronics industry. Background in troubleshooting and repairing server, storage, and networking equipment. Proficiency in spreadsheets and database tools. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #LI-UK2

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth.
Key Responsibilities:
<ul>
<li>Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space</li>
<li>Translate customer needs into scalable, cost-effective solutions</li>
<li>Act as a key technical liaison, building trust and credibility with strategic clients</li>
<li>Deliver on-site demos, technical workshops, and proof-of-concepts (POCs)</li>
<li>Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction</li>
<li>Build and mentor a small technical team, providing coaching, onboarding, and performance development</li>
<li>Maintain consistency and quality across technical solution delivery processes</li>
</ul>
Qualifications:
<ul>
<li>3+ years of technical experience in automation, robotics, machine vision, or a related field</li>
<li>Strong problem-solving and solution-design skills</li>
<li>Excellent communication and presentation skills</li>
<li>Comfortable working cross-functionally with technical and non-technical teams</li>
<li>Experience with industrial systems, controls, or integration is a plus</li>
<li>Leadership or mentoring experience preferred</li>
</ul>
Why Youll Love This Opportunity:
<ul>
<li>Work with innovative technology in a high-growth industry</li>
<li>Join a mission-driven team that values collaboration and impact</li>
<li>Opportunity to influence product development through real-world feedback</li>
<li>Be part of a company that supports professional growth and development</li>
</ul>

<h3>Job Description</h3>
Job Description
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
Why would you love this job?
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.
What you'll do:
<ul>
<li>Work with customers to troubleshoot and resolve complex software issues:</li>
<ul>
<li>Reproduce issues, replicating customer environments as needed.</li>
<li>Document issues and contribute to our internal team documentation.</li>
<li>Provide Root Cause Analysis</li>
</ul>
<li>Collaborate with Engineering as needed to provide solutions.</li>
<li>Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.</li>
<li>Provide technical expertise during testing, deployment, and upgrading of Redis software.</li>
<li>Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.</li>
<li>Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.</li>
<li>Participate in new product development, customer training, and other support-related activities.</li>
</ul>
What will you need to have?
<ul>
<li>At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company</li>
<li>At least four years of experience troubleshooting real-time production systems</li>
<li>At least two years of hands-on experience with cloud infrastructure.</li>
<li>Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)</li>
<li>Expert working knowledge in Linux/Unix and networking (TCP/IP)</li>
<li>Professional experience working with networking tools like wireshark, tcpdump, etc.</li>
<li>Experience in analyzing and debugging production issues at scale.</li>
<li>Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).</li>
<li>Working knowledge of Cloud-based and On-premises environments</li>
<li>Proficiency in communication and presentation, both written and verbal (in English)</li>
<li>Strong technical background with excellent problem-solving and multi-tasking skills</li>
<li>High availability and commitment to customers at any time</li>
</ul>
The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.
#LI-Remote #LI-WK1 #LI-DNI
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to <a href="mailto:recruiting@redis.com" target="_blank">recruiting@redis.com</a>. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

<h3>Job Description</h3>
Job DescriptionJob Description
Support law enforcement agencies by delivering exceptional service and technical expertise for Fusus products and services. As a Technical Support Specialist, you’ll be the go-to resource for resolving complex issues and ensuring a seamless customer experience.
Key Responsibilities
<ul>
<li>Serve as a trusted advisor to law enforcement clients, ensuring a high-quality experience with Fusus solutions.</li>
<li>Develop deep expertise in the Fusus platform, including applications, APIs, and product roadmap.</li>
<li>Collaborate with internal teams to triage and prioritize customer requests and feature enhancements.</li>
<li>Conduct consultative solution audits, including network analysis, device discovery, and documentation.</li>
<li>Provide Tier 2 support via email, phone, and chat for complex technical issues.</li>
<li>Diagnose, troubleshoot, and resolve device and system issues directly with customers.</li>
<li>Follow up to confirm full system functionality after troubleshooting.</li>
<li>Mentor Tier 1 support staff by assisting with questions, troubleshooting, and training.</li>
<li>Maintain detailed logs of customer interactions and resolutions.</li>
<li>Create and maintain knowledge base articles.</li>
<li>Identify and report bugs and trends to relevant teams.</li>
<li>Participate in an on-call rotation for critical escalations and outages.</li>
<li>Assess issue urgency and prioritize support based on client impact.</li>
<li>Continuously improve technical and analytical skills through proactive learning.</li>
</ul>
Required Skills
<ul>
<li>Technical Support</li>
<li>Customer Service</li>
<li>Troubleshooting</li>
<li>Networking (Routing &amp; Switching)</li>
<li>Single Sign-On (SSO)</li>
<li>Video Systems</li>
</ul>
Preferred Skills
<ul>
<li>Database Management</li>
<li>Video Technology</li>
<li>SSO Integration</li>
</ul>
Performance Metrics
<ul>
<li>Volume-based and response-time KPIs</li>
<li>Call and ticket resolution efficiency</li>
<li>Customer satisfaction surveys</li>
</ul>
Communication Channels
<ul>
<li>Support provided via Chat, Email, and Phone</li>
</ul>
Experience Level
<ul>
<li>Entry Level</li>
</ul>
#westpriority25
Pay and Benefits
The pay range for this position is $35.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norcross,GA.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
This is a W2 position with no sponsorship available - This is a hybrid position with 4 days on-site and 1 day remote
As an SAP Junior Technical Support Engineer, you’ll play a key role in configuring, maintaining, and enhancing HR systems—primarily within the SAP ECC platform. You’ll collaborate with HR, IT, and Finance teams to streamline workflows, improve data integrity, and support modernization efforts.
Key Responsibilities
<ul>
<li>
Configure and optimize SAP ECC HR modules to reduce manual processes
</li>
<li>
Implement workflow-driven solutions and position-based access controls
</li>
<li>
Conduct system testing (unit, integration, UAT) and support production rollouts
</li>
<li>
Monitor data accuracy and develop reports using SAP tools, Excel, and Power BI
</li>
<li>
Maintain technical documentation and support HR users
</li>
<li>
Align system functionality with business needs and compliance standards
</li>
<li>
Support IT security and change management policies (NIST 800-53, FISMA, SC InfoSec)
</li>
</ul>
✅ Required Skills
<ul>
<li>
Hands-on experience with SAP ECC HR modules
</li>
<li>
Strong data validation and troubleshooting capabilities
</li>
<li>
Advanced reporting skills (SAP tools, Excel, Power BI)
</li>
<li>
Familiarity with HIPAA, FLSA, and regulatory frameworks
</li>
<li>
Proficient in Microsoft Office and collaboration tools (SharePoint, Teams)
</li>
<li>
Experience with role-based access control (RBAC)
</li>
</ul>
➕ Preferred Skills
<ul>
<li>
Knowledge of NIST 800-53, FISMA, SC InfoSec policies
</li>
<li>
Strong written and verbal communication
</li>
<li>
Experience with IT development and implementation projects
</li>
<li>
Technical documentation expertise
</li>
</ul>
Company DescriptionResiliEnt Business Solutions LLC is a women-owned IT staffing and consulting firm delivering innovative technology solutions to government and commercial clients. Founded in 2004, we have over two decades of experience supporting complex IT initiatives while fostering long-term partnerships with clients and consultants alike. We pride ourselves on making our clients’ vision a reality while providing a collaborative and professional work environment for our team members. 
<h3>Company Description</h3>
ResiliEnt Business Solutions LLC is a women-owned IT staffing and consulting firm delivering innovative technology solutions to government and commercial clients. Founded in 2004, we have over two decades of experience supporting complex IT initiatives while fostering long-term partnerships with clients and consultants alike. We pride ourselves on making our clients’ vision a reality while providing a collaborative and professional work environment for our team members.

SAP Junior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting. Responsibilities: • Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems. • Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint. • Deploy and resolve issues related to firewalls, VPNs, and wireless network setups. • Address escalated technical issues across diverse IT environments and technologies. • Collaborate with senior engineers to make informed decisions on system architecture and design. • Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows. • Drive successful delivery of client-facing projects and contribute to continuous process optimization.• Minimum of 4 years of experience in IT with a focus on infrastructure, cloud, and networking technologies. • Strong expertise in Microsoft 365, Windows Server, Active Directory, and virtualization platforms like VMware or Hyper-V. • Proven ability to configure networks and troubleshoot IT systems effectively. • Prior experience delivering complex projects independently with minimal supervision. • Relevant certifications such as Microsoft, VMware, or Cisco are highly desirable. • Excellent problem-solving and documentation skills. • Familiarity with firewall deployment and VPN technologies.

<h3>Job Description</h3>
Job DescriptionSalary: Competitive 
Onsite Technical Support Engineer
 Location: San Francisco 94105 Salary: Competitive
 Who are we?
 Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
 
Why Options?
 Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia. Continuous career development opportunities: We provide professional skills development and technical training. The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking. Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
 
TheRole
 
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the clients technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Geneva, Switzerland.
 
Typical Job duties would include: 
 
<ul>
<li> On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.</li>
<li> System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.</li>
<li> Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.</li>
<li> Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.</li>
<li> Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.</li>
<li> System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.</li>
<li> Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.</li>
</ul>
 
Were looking for someone who has technical proficiency in:
 
<ul>
<li> Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).</li>
<li> Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, DeviceDeployment. AV troubleshooting.</li>
<li> Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.</li>
<li> Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.</li>
<li> Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.</li>
<li> Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.</li>
<li> Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required. </li>
</ul>
 
Were also looking for candidates with: 
 
<ul>
<li>Strong research, writing and communication skills.</li>
<li>Exceptionalorganisational skills and strong attention to detail.</li>
<li>Desire to travel and see the world.</li>
<li>Ability to work independently and manage your own projects in a professional manner.</li>
<li>A passion for innovation and the financial technology sector.</li>
<li>Projectmanagement skills and proven ability to manage own workload.</li>
</ul>
 
Certifications:
 CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
 Apply Now!
 If youre a driven Technical Support Engineer ready to take on an exciting role in financial technology, please submit your resume and cover letter.We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
 
If you have any questions about this position, please contact <a href="mailto:careers@options-it.com" target="_blank">careers@options-it.com</a>

On-Site Technical Support Engineer

<h3>Job Description</h3>
Job Description
About the Role: We’re looking for a driven L2 Support Specialist to join our Customer Support team and make an immediate impact. In this role, you’ll bridge technical troubleshooting and customer advocacy — diving deep into complex challenges, solving problems fast, and helping customers get the most value out of CloudZero’s platform.
You’ll act as the escalation point for L1 support, diagnosing, troubleshooting, and resolving advanced issues while working side-by-side with engineering and product teams to identify and fix defects, improve the product, and shape the customer experience. Beyond problem-solving, you’ll help scale our support function by building out knowledge bases and external documentation that empower customers and teammates alike.
This is a chance to bring your technical expertise, communication skills, and passion for collaboration to a fast-paced startup environment where your work will directly influence customer success and product growth.
What You’ll Do:
Customer Support &amp; Escalation Handling
<ul>
<li>
Take ownership of escalated tickets from L1 support.
</li>
<li>
Provide timely updates and resolutions to customers while maintaining high CSAT and responsiveness standards.
</li>
</ul>
Technical Troubleshooting
<ul>
<li>
Investigate and resolve complex technical issues involving APIs, integrations, data pipelines, and cloud environments (AWS, Azure, GCP).
</li>
<li>
Reproduce customer issues, identify root causes, and suggest or implement solutions.
</li>
</ul>
Collaboration &amp; Escalation
<ul>
<li>
Partner with engineering teams to triage bugs and escalate product issues.
</li>
<li>
Serve as a liaison between customers and internal teams, ensuring issues are understood, prioritized, and resolved.
</li>
</ul>
Knowledge Sharing
<ul>
<li>
Create detailed internal runbooks, troubleshooting guides, and FAQs.
</li>
<li>
Mentor L1 team members to improve overall support effectiveness.
</li>
</ul>
What You Bring
<ul>
<li>
3+ years in a technical support, systems engineering, or DevOps-related role.
</li>
<li>
Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus).
</li>
<li>
Proficiency with APIs, log analysis, and troubleshooting SaaS applications.
</li>
<li>
Excellent written and verbal communication skills with a customer-first mindset.
</li>
<li>
Experience using ticketing systems (DevRev, Jira, Zendesk or similar).
</li>
<li>
Familiarity with FinOps, cloud cost management, or SaaS financial tools is preferred but not required.
</li>
<li>
Background working in a fast-paced SaaS or startup environment preferred but not required.
</li>
</ul>
Please note: CloudZero is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for current or future sponsorship.
Compensation Range: $90K - $120K

Technical Customer Support Engineer

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software)&nbsp;
Reports to: Technical Support Supervisor
Classification:&nbsp;Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. &nbsp;The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements.&nbsp;</li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures.&nbsp;</li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. &nbsp;Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. &nbsp;Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. &nbsp; Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.&nbsp;
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. &nbsp;All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. &nbsp;To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. &nbsp;Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. &nbsp;The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.&nbsp;
 
PIb6e1b27fbe34-25405-38723509

Technical Support Engineer (Software)

<h3>Job Description</h3>
Job DescriptionSalary: $50,000 - $60,000 
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture. 
About the Position:
As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to be able to work without interruption. This includes actively resolving escalated end user help requests within established Service Level Agreements. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level.As a Client Site Engineer, you will be visiting clients onsite every day and will be one of the main points of contact for any IT needs. 
 
Responsibilities:
<ul>
<li>Primary contact for customers for any technical issues</li>
<li>Responsible for monitoring the infrastructure and customer devices</li>
<li>Communicate any technical issues to the customer</li>
<li>Provide technical assistance and support for incoming queries related to computer systems, software, and hardware</li>
<li>Walk customers through the problem-solving process and train them on computer usage</li>
<li>Install, modify, and repair computer hardware and software</li>
<li>Run diagnostic programs to resolve problems</li>
<li>Provide first call resolution to the customer</li>
<li>Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action</li>
<li>Enforce request handling and escalation policies and procedures</li>
<li>Monitor incident trends and anticipate potential problems for proactive resolution</li>
</ul>
 Requirements:
<ul>
<li> 2 or more years of experience troubleshooting and working with the following systems:</li>
<li>Desktop systems up to Windows 11</li>
<li>Microsoft Exchange Server or Online Exchange</li>
<li>Microsoft SQL</li>
<li>Server systems up to Server 2019</li>
<li>At least two years of experience working as a help desk or service desk engineer</li>
<li>Proficiency in troubleshooting complex systems</li>
<li>Excellent communication skills, both written and verbal</li>
<li>2 or more years of experience with network design, architecture and implementation</li>
<li>Extensive application support experience</li>
<li>Working knowledge of a range of diagnostic utilities</li>
<li>Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes</li>
<li>Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills</li>
<li>Strong documentation skills</li>
<li>Ability to conduct research into a wide range of computing issues is required</li>
<li>Ability to present ideas in a user-friendly, business-friendly manner Ability to manage and prioritize inbound ticket requests submitted in person, via email, or by phone Utilizes a client-centric and problem-solving approach with each user</li>
<li>Associates degree or higher</li>
</ul>
 
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
 
At GadellNet, we live and celebrate our three core values:
<ul>
<li>Make an Impact</li>
<li>100% Responsibility 0% Excuses</li>
<li>Grow or Die</li>
</ul>
 
Benefits:
GadellNet also offers the following benefits:
<ul>
<li>Health, vision, and dental insurance.</li>
<li>Paid time off, including parental leave and volunteer time.</li>
<li>Flexible work environment.</li>
<li>Access to mental health services.</li>
<li>Employee matching donation program.</li>
<li>401k and employer matching.</li>
</ul>
 
 
#IND

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