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field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a highly skilled individual to join our Backline Support team as a Sr. Technical Support Engineer. This role is crucial as it involves significant collaboration with the Product and Engineering teams to expedite issue resolution and enhance our AI agent, Jerry. You will be actively involved in prompt engineering changes, customizing AI responses, and modifying playbooks using AI development tools like LangSmith. This position will focus heavily on light coding and technical adjustments to meet specific customer needs
What you will be doing:
<ul>
<li>Troubleshoot and resolve complex AI-related issues, ensuring optimal utilization of Jerry's capabilities.</li>
<li>Act as a senior point of escalation for validating AI product-related issues in support.</li>
<li>Develop and refine feedback loops in collaboration with the Product team to continuously enhance AI functionalities.</li>
<li>Create and maintain comprehensive internal documentation and training for support teams, emphasizing best practices and detailed product insights.</li>
<li>Collaborate with Customer Success, Onboarding, and Integration teams to tailor the AI agent for individual client specifications.</li>
<li>Code and implement light fixes and enhancements directly, sit with the Product and Engineering teams.</li>
<li>Champion the Voice of the Customer by relaying organized qualitative and quantitative feedback to engineering, product, and cross-functional teams to refine Jerry.</li>
</ul>
What you should have:
<ul>
<li>A customer-first mindset with strong empathy and exceptional problem-solving capabilities.</li>
<li>At least 1 year of proven experience in software development or support engineering, ideally with AI technologies.</li>
<li>Proficiency in programming languages such as Python, JavaScript, or similar, specifically related to AI and machine learning platforms.</li>
<li>Ability to innovate and streamline processes in a dynamic, unstructured environment.</li>
<li>Strong analytical skills with a data-driven approach to resolving issues.</li>
<li>Experience in prompt engineering and familiarity with AI development tools like LangSmith.</li>
</ul>
What we hope you have:
<ul>
<li>2+ years of experience in technical support for AI or related technologies, with hands-on coding experience.</li>
<li>Demonstrated leadership in process improvement initiatives within a technical support environment.</li>
<li>A track record of substantial contributions to the growth and success of a dynamic, fast-paced company.</li>
<li>Strategic and creative problem-solving abilities.</li>
<li>Bachelor's degree in Computer Science, Engineering, or a related technical field.</li>
<li>Familiarity with Python.</li>
</ul>
Compensation:
<ul>
<li>$70,000/yearly salary.</li>
</ul>
Benefits:
<ul>
<li>Open and transparent culture </li>
<li>Life insurance, long and short-term disability coverage</li>
<li>Paid maternity and paternity leave</li>
<li>Fertility Benefits</li>
<li>Generous vacation time, plus three 4-day summer holiday weekends</li>
<li>Excellent medical, dental, and vision benefits</li>
<li>401k Plan with competitive company matching</li>
<li>Bi-annual swag drops with cool Podium gear and apparel </li>
<li>A stellar HQ (Utah) gym with local professional coaches and classes offered</li>
<li>Onsite HQ (Utah) child care center, subsidized for employees</li>
<li>Additional benefits for fully remote employees</li>
</ul>
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Senior Technical Support Engineer - AI

<h3>Job Description</h3>
Job Description Technical Support Engineer, Integrations, 36233237Overview:
<ul>
<li>Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.</li>
<li>Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.</li>
</ul>
What you will do in this role:
<ul>
<li>Be a Customer Advocate providing support to users/administrators of our platform</li>
<li>Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations</li>
<li>Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.</li>
<li>Gain an understanding ofthe ServiceNow platform and allcore functionality.</li>
<li>Analyze data with aview to isolate the potentialcause of the issue.</li>
<li>Involve others toaccomplish personal and groupgoals.</li>
</ul>
What you will need to be successful in this role:
<ul>
<li>Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)</li>
<li>Understanding of EmailTroubleshooting (e.g. Office 365, Exchange ) </li>
<li>Knowledge on WebServices (SOAP, REST)</li>
<li>Experience Data Extraction Technologies (e.g. JDBC, ODBC)</li>
<li>Hands-on experience exporting/importing data between separate systemS</li>
<li>Working knowledge on Network troubleshooting (e.g. Ping, Telnet)</li>
<li>Hands on experience in anybi-directional, integration between two systems </li>
<li>Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows</li>
<li>Shell)</li>
<li>Experience with relational databases (e.g. MySQL, Oracle)</li>
<li>Experience with the gathering and reading of various log files including tools like Splunk</li>
</ul>
Hiring Manager Notes:Integrations gets a mix of issue types that typically center around there broad topics:
<ol>
<li>Email Configuration and Maintenance (Not just Outlook App)</li>
<li>SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions).</li>
<li>Web Services </li>
<li>Scripting /Rest API</li>
<li>Database issues</li>
</ol>
<ul>
<li>Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.</li>
</ul>
Work Status:
<ul>
<li>Due to potential work with ServiceNow's government partners, candidate must be a U.S. Citizen or Green Card holder.</li>
</ul>
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
<ul>
<li>Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language</li>
</ul>
What backgrounds/skills can we be more flexible with that can be learned on the job?
<ul>
<li>SSO and authentication, Email protocols and servers</li>
</ul>
What will the interview process look like?
<ul>
<li>First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)</li>
<li>Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)</li>
<li>Final Round - Optional</li>
</ul>
Note: This position will also require onsite presence weekly on Tuesday and Thursday at the office.Pay Rate Range:
<ul>
<li>$40-46.33/hr. </li>
</ul>

Technical Support Engineer, Integrations, 36233237

<h3>Job Description</h3>
Job Description
The Advanced Technical Support Engineer Lead is a key member of the Advanced Technical Support team, responsible for providing exceptional customer experience by delivering turn-key solutions to service incidents across Hotwire’s product portfolio. This role involves leading a team of Technical Support Engineers (TSEs), managing inbound requests, and ensuring incidents are resolved efficiently.
Duties / Responsibilities:
<ul>
<li>Lead and mentor a team of Technical Support Engineers, providing guidance and support in addressing customer queries and troubleshooting issues.</li>
<li>Actively participates in the identification of root causes of wide array issues and recommending realistic solutions.</li>
<li>Coordinates training requirements of the Engineers.</li>
<li>Maintain individual and team discipline, cohesiveness, and morale.</li>
<li>Performs other related duties as assigned or requested.</li>
<li>Troubleshoot all incidents and escalate to higher levels as needed.</li>
<li>Monitor the production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Works collaboratively with key stakeholders within Hotwire and vendors to deliver highly reliable network, telephony, and video services.</li>
<li>Coordinate onsite dispatch of Telecommunication technicians to repair services.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain the level and criticality of the problem.</li>
<li>Discover faults and conditions in a proactive manner, diagnose causes, and resolve them expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.</li>
<li>Diagnose problems and resolve them in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Write thorough trouble ticket notes on production incidents and problems.</li>
<li>May write or revise system documentation and procedures.</li>
<li>Other duties as assigned by Supervisor.</li>
</ul>
Minimum Qualifications:
<ul>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li>
<li>Bachelor’s Degree or equivalent from four-year college or technical school. Additional experience or training may substitute for education.</li>
<li>Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.</li>
<li>Minimum of 5 years of experience in a Help Desk or high-volume call center preferred.</li>
<li>Minimum of 5 years of progressively responsible work experience in network and / or server monitoring.</li>
<li>Proven experience in Monitoring Theory / Implementation.</li>
<li>Understanding in current Internet network hardware and software technologies.</li>
<li>Proven experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.</li>
<li>Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.</li>
<li>Advanced computer proficiency in Microsoft Office products including Excel and Word.</li>
<li>Experience troubleshooting large-scale networks.</li>
</ul>
Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans
<ul>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Advanced Technical Support Engineer Lead

<h3>Job Description</h3>
Job Description Technical Support Engineer, UX, 36253128What you get to do in this role:The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.Your responsibilities as a Technical Support Engineer include:
<ul>
<li>Provide guidance on prioritizing and creating efficient workflows to keep up with workload.</li>
<li>Maintain and display excellent queue and case management skills.</li>
<li>Perform Case quality Checks to ensure cases are staying on track.</li>
<li>Learn &amp; Deliver training on the new products.</li>
<li>Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product</li>
<li>Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.</li>
<li>Personal commitment to qualityand customerservice.</li>
<li>Frontend browser debugging experience required.</li>
<li>In addition, the Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.</li>
</ul>
To be successful in this role, we need someone who has:
<ul>
<li>Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.</li>
<li>In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.</li>
<li>Working knowledge of the components in a web applications stack.</li>
<li>Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.</li>
<li>Hands-on experience in JavaScript, HTML, CSS is required.</li>
<li>Proven ability to maintain focus and work effectively with uncompromising attention to detail.</li>
<li>Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.</li>
<li>Excellent time management skills and must be able to work independently to provide workable solutions.</li>
<li>Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.</li>
<li>Ability to work with other teams to resolve cases.</li>
<li>Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.</li>
<li>Identify and help resolve trends with application issues and knowledge gaps within the organization.</li>
</ul>
The following additional skills are preferred but not required:
<ul>
<li>A fundamental understanding of IT service management and ITIL business process</li>
<li>Prior ServiceNow Platform Implementation Experience</li>
<li>Exposure communicating technical issues at various levels of the organization</li>
<li>Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)</li>
<li>Deep understanding of JavaScript</li>
</ul>
What will the interview process look like?
<ul>
<li>First round - 15-20 minute monitoring phone interview (behavioral questions)</li>
<li>Second round - 1 hour technical interview</li>
<li>Third round - 1 hour panel interview with hiring manager, other managers (behavioral questions) on the team and 2 tech leads (technical questions)</li>
<li>Note - Second and third round is contingent on if they pass expectations and fit needs to filling the role </li>
</ul>
Additional Information:
<ul>
<li>This position will also require onsite presence weekly on Wednesday and Thursday at the office.</li>
<li>Due to potential work with our government partners, candidate must be a U.S. Citizen or Green Card holder.</li>
</ul>
Pay Rate Range:
<ul>
<li>$30-35.71/hr. </li>
</ul>

Technical Support Engineer, UX, 36253128

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 - $90,000 p/a 
Options Graduate and Placement Programme
 
Location: New York
Salary: Competitive
 
Working for Options
 
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options future growth and success. 
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
 
Who are we?
 
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
 
Why Options?
 
<ul>
<li> Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.</li>
<li> Continuous career development opportunities: We provide professional skills development and technical training.</li>
<li> The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.</li>
<li> Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.</li>
</ul>
 
The Role
 
The positions will be full-time, paid and based inNew Yorkinitially, although there will be opportunities to work from company offices in Auckland, Belfast,Hong Kong, Singaporeand London for successful candidates.
 
We welcome applications from graduates from a broad range of disciplines including those with technical and engineering backgrounds, as well as science, business, mathematics, marketing and finance. We have a fresh new team expanding globally and we want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
 
At Options we are focused on creating a learning environment that enables you to develop and flourish in all aspects of your work. You own your career, you choose your own path, and we provide the opportunities to make it happen.
 
 
Essential Criteria
 
 Strong research, writing and communication skills. Ability to work in a fast-paced and changeable working environment. Customer service experience (comfortable working with senior management and business owners). Exceptional organisational skills and strong attention to detail. Desire to travel and see the world. Ability to work independently and manage your own projects in a professional manner. Solid competency in the following: Word, PowerPoint and Excel. Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
 
 
Desirable Criteria
 
 Previous start-up, technology or business experience. Degree level qualification or equivalent in related field. A passion for start-ups, innovation and financial technology. Strong interpersonal skills with client facing experience. Project management skills and proven ability to manage own workload.
 
(In the case of applications for technical positions, examples of previous work are encouraged.)
 
 
How to apply
 
 
Please submit a CV and cover letter to the Options Graduate and Placement Programmeon the Options Career Page at<a href="https://www.options-it.com/careers/.On" target="_blank">https://www.options-it.com/careers/.On</a> your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
 
If you have any questions about this position, please contact <a href="mailto:careers@options-it.com" target="_blank">careers@options-it.com</a>.

Graduate / Placement Technical Support Engineer

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
 
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
 
We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. This is a hybrid position based at our US Headquarters, supporting UVeye’s innovative vehicle inspection systems. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
 
Schedule: This is an off-shift role (Wednesday–Sunday). During the initial 4–6 week training period, the schedule will be Monday–Friday, with in-office training to ensure full onboarding. The regular shift will then be Wednesday–Friday in-office, and Saturday–Sunday remote.
 
A day in the life and how you’ll make an impact:
﻿
<ul>
<li>Assist in the installation, configuration, and calibration of UVeye products for clients</li>
<li>Provide on-site technical support during product installations to ensure proper setup and operation</li>
<li>Troubleshoot and resolve customer technical issues related to machine performance and software</li>
<li>Monitor, maintain, and update systems to ensure continuous product functionality</li>
<li>Prepare detailed documentation and reports on installation and calibration activities</li>
<li>Act as a technical point of contact for clients during installation, calibration, and troubleshooting</li>
<li>Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site</li>
<li>Ensure effective incident management by tracking and resolving technical issues promptly</li>
</ul>
<ul>
<li>3+ years of experience in Tier II support, systems administration, or QA engineering</li>
<li>Bachelor’s degree in Computer Science or a related field</li>
<li>Proficiency with Linux, Docker, and Kubernetes</li>
<li>Strong troubleshooting skills across hardware and software domains</li>
<li>Hands-on experience with hardware setup, installation, and calibration</li>
<li>Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)</li>
<li>Team-oriented with a customer-first mindset</li>
<li>Experience with cloud platforms like AWS, Azure, or GCP</li>
<li>Familiarity with networking equipment (switches, routers, firewalls, load balancers)</li>
<li>Comfortable using tools like Zendesk, JIRA, and Confluence</li>
<li>Able to work independently and manage multiple priorities under pressure</li>
<li>Experience working in startup environments</li>
<li>Proficiency in scripting (Bash, Python)</li>
<li>Experience with deployment and automation tools such as Terraform and Helm</li>
</ul>
 
Benefits we offer:
<ul>
<li>Competitive Medical, Dental, Vision.</li>
<li>Company 401k Match.</li>
<li>20 PTO days, Company paid holidays.</li>
<li>Career growth as we scale across the US.</li>
</ul>
 
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits.&nbsp;The annual base salary range for this position is $75,000 - $100,000.
 
Why UVeye:
<ul>
<li>Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.</li>
<li>Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.</li>
<li>Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.</li>
</ul>
 
Check out our<a href="https://www.uveye.com/life-at-uveye/" target="_blank">&nbsp;Life at UVeye</a>&nbsp;page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Technical Customer Support Engineer, Tier 2

<h3>Job Description</h3>
This individual will serve as a key liaison between IT, end-users, and department heads, playing an integral role in user onboarding, technology training, and the ongoing enhancement of our technology stack. You will be responsible for creating and delivering training materials—both live and recorded—and ensuring user adoption of tools such as NetDocuments (experience with iManage is acceptable), BigHand, LexisNexis, DocStyles and Microsoft 365. You will also contribute to the firm’s Security Awareness Training program by assisting with curriculum delivery and ongoing user engagement efforts.
 
Key Responsibilities:
<ul>
<li>User Training &amp; Enablement</li>
<li>Lead onboarding sessions for new hires, ensuring a smooth introduction to the firm’s core applications and technology practices.</li>
<li>Design and deliver training programs, both virtual and in-person, tailored to legal professionals and support staff.</li>
<li>Create weekly/bi-weekly “Tech Tip” content and short tutorial clips to promote ongoing learning and user engagement.</li>
<li>Maintain and update a training library including manuals, quick-start guides, and training videos.</li>
<li>Assist with delivery and content support for the firm’s Security Awareness Training curriculum.</li>
</ul>
 
Application Support &amp; Integration/Optimization:
<ul>
<li>Serve as the go-to subject matter expert for legal technology tools including NetDocuments (or iManage), BigHand, LexisNexis, and advanced Microsoft Office 365 features.</li>
<li>Support and troubleshoot document management workflows and document templates, including style sheets and macros.</li>
<li>Collaborate with the Manager of User Support to identify training opportunities and improve workflows that impact user satisfaction and productivity.</li>
<li>Assist in testing, deployment, and user adoption of new software tools, upgrades, and integrations.</li>
</ul>
 
Cross-Functional Collaboration:
<ul>
<li>Partner with the Director of Technology and User Support Manager to implement and deploy firmwide productivity applications.</li>
<li>Participate in pilot groups and feedback loops for evaluating new tools or enhancements to existing platforms.</li>
<li>Analyze training feedback and system usage metrics to refine the training roadmap and promote high adoption rates.</li>
</ul>
 
Qualifications &amp; Skills Required:
<ul>
<li>5+ years of experience in technology training, IT support, or application specialist role within a professional services or legal environment (Law Firm Preferred).</li>
<li>Experience with a Document Management System (DMS) is required – NetDocuments strongly preferred, iManage acceptable, eDocs a plus.</li>
<li>Advanced knowledge of Microsoft Office 365 (Word, Outlook, Teams, Excel, PowerPoint), including admin-level experience or advanced user functionality.</li>
<li>Proficiency in creating training videos using tools such as Camtasia, Snagit, etc.</li>
<li>Strong written and verbal communication skills, with the ability to present technical concepts in an engaging, user-friendly format that is clear and concise.</li>
</ul>
 
Preferred:
<ul>
<li>Familiarity with legal tools such as BigHand, DocStyle(Compare, Enterprise. Ribbon), LexisNexis, and template/document automation platforms.</li>
<li>Experience supporting Security Awareness Training within a corporate or legal setting.</li>
<li>Experience with enterprises level ticketing systems ConnectWise Manage or similar.</li>
<li>Experience with remote control software such as ConnectWise ScreenConnect / ConnectWise Automate</li>
<li>Professional certifications such as Microsoft Certified Trainer (MCT) welcomed and encouraged (training and certification opportunities available).</li>
<li>Bachelor’s degree in Information Technology, Education, Communications, or related field (relevant experience acceptable).</li>
</ul>

Technical Support Engineer-Document Managment Systems

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
<ul>
<li>Provide Technical Support to customers and partners</li>
<li>Provide configurations, troubleshooting and best practices to customers</li>
<li>Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner</li>
<li>Provide fault isolation and root cause analysis for technical issues</li>
<li>Publish Technical Support Bulletins and other technical documentation in the Knowledge Base</li>
<li>Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.</li>
<li>Provide on-call support 24x7 on an as-needed basis</li>
</ul>
Qualifications 
Your Experience
<ul>
<li>Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues</li>
<li>Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture</li>
<li>Ability to work independently, as well as contribute as a team player.</li>
<li>Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)</li>
<li>Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)</li>
<li>Good understanding of Unix/Linux and Windows operating systems</li>
<li>Knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V</li>
<li>Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices</li>
<li>Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)</li>
<li>Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba&nbsp;</li>
<li>Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper (Netscreen), Fortinet, Crowdstrike, Zscaler etc.)</li>
<li>Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus</li>
<li>Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.</li>
<li>Knowledge of traffic generation tools and scripting languages is a plus</li>
<li>Previous experience supporting Palo Alto Networks Products is a plus&nbsp;</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94,000/yr - $152,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Sr. Technical Support Engineer, VM-Series

<h3>Job Description</h3>
Job DescriptionDescription:
What we’re all about: 
SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue.
 
At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry.
 
About you: 
You’re a problem-solver at heart, energized by the challenge of delivering exceptional technical support and customer care. Tackling complex technical issues motivates you. You know how to dig in, research thoroughly, and find solutions that work. You keep customers in the loop with clear, regular updates, and you make technical changes feel seamless, guiding clients through every step with confidence and care.
 
Day to day you will: 
<ul>
<li>Ensure quality processes and customer satisfaction on all technical support interactions</li>
<li>Lead advanced troubleshooting of escalated and complex technical issues</li>
<li>Mentor and provide guidance to junior support team members</li>
<li>Develop and improve technical support processes and procedures</li>
<li>Educate customers on SHR products and available training resources</li>
<li>Create and maintain technical documentation and training materials</li>
<li>Identify, communicate, and drive resolution of critical technical issues, escalating to appropriate points of contact when necessary</li>
<li>Keep up-to-date with system enhancements, technical updates, and changing processes and procedures</li>
<li>Ensure effective communication and stakeholder engagement activities</li>
<li>Lead cross-departmental collaboration on technical projects and initiatives</li>
<li>Work independently and proactively with confidence to ensure timely resolution to customer technical requests</li>
<li>Proactively identify and implement opportunities for technical improvements</li>
<li>Contribute to product feedback and enhancement requests based on customer interactions</li>
<li>Discern and select most appropriate technical avenue for resolution</li>
</ul>
Requirements:
Your skills and experience include:
Required: 
<ul>
<li>5-7 years of Customer Service and Technical Support experience required, preferably in the Hospitality Industry</li>
<li>Advanced Support/Help Desk or Technical Issue Resolution experience</li>
<li>Proven experience mentoring junior team members or training colleagues</li>
<li>Proven experience with Atlassian JIRA</li>
<li>Customer facing experience through chat, live phone and email</li>
<li>Must be proficient in Microsoft Word, Excel and Outlook and CRM utilization</li>
<li>Experience with technical documentation and process improvement</li>
<li>Willingness to be available for after-hours (possible weekend) technical issue resolutions</li>
</ul>
Preferred:
<ul>
<li>Experience with Salesforce Service Cloud and Intercom</li>
<li>Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus.</li>
<li>Proven ability to identify root causes and resolve complex technical issues</li>
<li>Strong written and verbal communication skills, including the ability to explain technical information to non-technical users</li>
<li>Proven ability to manage and prioritize multiple concurrent technical projects in a fast-paced environment</li>
<li>Demonstrated success in developing strong customer and colleague relationships</li>
<li>Experience mentoring and coaching team members</li>
<li>Process improvement mindset, with ability to develop, enhance, and document technical procedures</li>
</ul>
Applicants must be authorized to work in the U.S. without sponsorship from the employer for this opportunity.
 
What does Access offer you?
We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.
 
If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:
<ul>
<li>22 days paid time off</li>
<li>11 company paid holidays</li>
<li>Medical, dental &amp; vision insurance</li>
<li>401(k) with 5% company match</li>
<li>Short-term and long-term disability insurance</li>
<li>Parental leave for birthing and non-birthing parents</li>
<li>Flexible work environment</li>
</ul>
Compensation: The anticipated base salary for this position is expected to be $80,000 - $95,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.
 
The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.
 
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

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