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<h3>Job Description</h3>
Job Description
 Department: Client Services
Reports To: Vice President, Customer Operations
Location: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule.
Benefits:
<ul>
<li>Medical, Dental and Vision insurance</li>
<li>4 weeks paid time off (PTO)</li>
<li>9 paid Holidays</li>
<li>401k (with match)- Basic Life - Long Term Disability (LTD)</li>
</ul>
Client Services Manager Job Summary:
The Manager of Client Services is responsible for leading, developing, and empowering the Client Service team by ensuring they receive proper training, resources, and support to perform their day-to-day responsibilities. This role is dedicated to maintaining a high standard of customer service, ensuring that all clients receive timely and professional support.
As the primary point of contact for client escalations, the manager will take a proactive approach to issue resolution while upholding Selerix standards. They will also modify processes as needed to meet evolving customer needs, fostering a customer-centric culture within the department. This position requires strong leadership, problem solving skills, and a commitment to continuous improvement to enhance both team performance and client satisfaction.
Client Services Manager Key Responsibilities:
<ul>
<li>Effectively manages employees handling various stages of the Selerix end-to-end solution.</li>
<li>Ensures successful implementation of benefits enrollment, payroll integration and carrier transmission.</li>
<li>Ensures requirements gathering for Selerix benefit administration platform is conducted timely and accurately.</li>
<li>Ensures that the relationship between the Client and the Client Advocate Team is intact.</li>
<li>Ensures timelines are met prior to giving the client the go-live status.</li>
<li>May communicate directly with clients about new features and functionality.</li>
<li>Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.</li>
<li>May aid in the negotiation of additional product offerings.</li>
<li>Prioritize tasks for Client Services team.</li>
<li>Conducts and participates in staff meetings, conference calls, and other meetings, as needed.</li>
<li>Performs other duties as required.</li>
</ul>
Client Services Manager Qualifications:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Management or related field.</li>
<li>5+ years’ experience in management; health benefits knowledge required; software, technical programs experience; JavaScript experience a plus.</li>
<li>Strong written and verbal communication skills.</li>
<li>Advanced Microsoft Office Skills.</li>
<li>Proven organizational and time management skills.</li>
<li>Proven ability to prioritize.</li>
<li>Strong consultative skills.</li>
<li>Must be eligible for US employment.</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Services Manager

<h3>Job Description</h3>
Job Description
Salary: $60000 / year
What makes FLIK click
 What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. 
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. 
Key Responsibilities:
<ul>
<li>Effectively manage day-to-day site operations of 1 conference center with a staff of 3 Conference Coordinators </li>
<li>Keep open communication with Area Manager and Contract Manager, ask questions, and escalate issues with staff or at the site</li>
<li>Manage and assign daily duties of Connections staff (i.e. event setups/teardowns, room flips, customer check-in, etc.)</li>
<li>Act as lead contact and support for executive level meetings/events</li>
<li>Act as primary Connections support assisting in the planning and logistical coordination for all high level, large scale events </li>
<li>Review monthly operational metrics, actively identify and share opportunities to increase utilization, raise customer service scores, lower cancellation rates and unfilled requests </li>
<li>Build Connections business and increase space utilization by understanding local lines of business drivers and needs; build relationships with key partners in market</li>
<li>Establish and maintain close working relationships with Connections WF client and vendors (i.e. security, facilities housekeeping, caterers, etc.) </li>
<li>Actively identify and share opportunities to reduce overall expenses of the operation </li>
<li>Deliver a consistent, outstanding customer service experience at all times </li>
<li>Oversee and audit reservation requests and process in reservation systems</li>
<li>Oversee and audit all emails in the location-specific folders in shared Connections mailbox </li>
<li>Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations, in addition to their specific site </li>
<li>Adjudicates reservation conflicts (e.g. two groups arrive for same space on the same day) and resolve to find alternate space as needed; modify reservations as needed and/or requested </li>
<li>Greet, smile and provides directional assistance to all guest/facilitators as needed as well as provide site tours </li>
<li>Oversee room setups; assuring room configurations are correct, ready 30 minutes prior to event start </li>
<li>Knowledgeable to provide technical support for in-room AV equipment (i.e. laptop connection, digital display, video/audio conference etc.) </li>
<li>Maintain staff by recruiting, selecting, orienting and training employees and developing and making sure employees that report to you meet performance expectations</li>
<li>Supervise and support Connections Project Coordinators in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention</li>
<li>Monitor employee productivity and provide constructive feedback and coaching</li>
<li>Host weekly team meetings with all staff as well as bi-weekly one on ones with each direct report</li>
<li>Organize the workflow and ensure that employees understand their job duties and delegated tasks </li>
<li>Ensure that work environment is safe, secure and healthy</li>
</ul>
Minimum Qualifications:
<ul>
<li>Outstanding customer service skills</li>
<li>Superior verbal and written communication skills, especially customer friendly communications</li>
<li>Must be comfortable speaking in front of an audience</li>
<li>High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)</li>
<li>Ability to manage teams, work independently, prioritize effectively and make decisions </li>
<li>Ability to adapt quickly to change and maintain a flexible approach when providing customer support</li>
<li>Able to work a flexible schedule to include evening and weekend hours</li>
</ul>
Preferred Skills:
<ul>
<li>2+ years supervisory experience (managing teams) </li>
<li>Ability to navigate virtual meeting platforms i.e. Zoom and MS Teams</li>
<li>Catering or other food service-related experience </li>
<li>Communications, Event Planning or Hospitality background</li>
</ul>
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1419979
Flik Hospitality Group&nbsp;
JEANNE M LANE&nbsp;
[[req_classification]]&nbsp;

CONFERENCE SERVICES MANAGER

<h3>Job Description</h3>
Job Description
Nursing Services Manager – Lead with Purpose at KVC Missouri
Location: Columbia, MO
Are you ready to take the next step in your nursing career? KVC Missouri’s Residential Treatment Center is seeking a Nursing Services Manager to lead our nursing team and oversee the medical care of the children we serve. This is more than just a leadership role—it’s an opportunity to make a lasting impact on children and families in need while advancing your career in a supportive, mission-driven environment.
About the Role
As the Nursing Services Manager, you will supervise and guide the nursing team, ensuring the highest standard of care for the immediate, routine, and emergency medical needs of our clients. Your leadership will directly contribute to the success of our trauma-informed, therapeutic environment, helping children heal and thrive.
Who You Are
You are a compassionate leader with a passion for nursing and a strong commitment to quality care. You thrive in fast-paced, multidisciplinary environments and are skilled at mentoring and developing nursing teams.
Qualifications and Experience
<ul>
<li>
Education: Degree in Nursing
</li>
<li>
Licensure: LPN in Missouri required (RN preferred)
</li>
<li>
Experience: Three to five years of relevant experience preferred, ideally in residential treatment, mental health, or trauma-informed care
</li>
</ul>
Leadership and Key Skills
<ul>
<li>
Experience leading teams in healthcare settings
</li>
<li>
Strong communication, organization, and crisis management skills
</li>
<li>
Ability to train, supervise, and support nursing staff
</li>
<li>
Proficiency in documentation, Microsoft Office applications, and electronic medical records
</li>
<li>
Independent decision-making and ability to manage confidential information
</li>
<li>
Valid driver’s license and ability to meet agency insurance requirements
</li>
</ul>
Why This Role?
<ul>
<li>
Lead a team making a real difference in children’s lives
</li>
<li>
Shape and enhance nursing practices in a trauma-informed environment
</li>
<li>
Collaborate with a multidisciplinary team dedicated to child welfare
</li>
<li>
Grow within a mission-driven nonprofit that invests in its employees
</li>
</ul>
 
Benefits:
<ul>
<li>Paid Time Off</li>
</ul>
Enjoy a generous amount of leave to support your work-life balance.
<ul>
<li>Paid Parental Leave</li>
</ul>
Receive financial support during parental leave to help you spend quality time with your new family member.
<ul>
<li>Health, Dental, Vision &amp; Life Insurance</li>
</ul>
Comprehensive insurance coverage to keep you and your family healthy and protected.
<ul>
<li>403(b) with Company Match</li>
</ul>
Retirement savings plan with company contributions to help you plan for your future.
<ul>
<li>Tuition Reimbursement</li>
</ul>
Financial assistance for continuing education and professional development.
<ul>
<li>Professional Licensure and Certification Reimbursement</li>
</ul>
Support for obtaining and renewing professional licenses and certifications.
<ul>
<li>Employee Assistance Program</li>
</ul>
Confidential support for personal and professional challenges, including counseling and resources.
<ul>
<li>Wellness Benefits</li>
</ul>
Access to health screenings and mental health support to promote overall well-being.
Why KVC?
KVC is a nonprofit child placing and behavioral health agency with a long legacy of compassionately serving children and families. We are committed to providing our employees with a supportive and rewarding work environment. We also believe in the importance of work-life balance, and we offer a variety of programs and resources to help our employees achieve it (Wellbeing Committee, DEI+B Committee, Talent Development Programs, etc.).
At KVC Health Systems, our employees are our greatest asset. Based on the voice of our employees, KVC debuted with a 82 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. We are committed to providing a positive, supportive work environment where you can do your best work and love coming to work every day.

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