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<h3>Job Description</h3>
Job Description
We are currently searching for a highly motivated, detail-oriented individual to join our team as a Computer Technology Support Intern. As an Intern in our Department of Technology, you will be given real-world experience and challenging opportunities to develop and expand skills needed in computer repair, support, computer science, or related fields. The position will work 15-20 hours per week.
 
Responsibilities:
<ul>
<li>Setting up Windows PC hardware and software.</li>
<li>Summer servicing of projectors, digital cameras, scanners, printers and network copiers.</li>
<li>Unboxing new computer hardware (iPads, Chromebooks, Desktop/Laptop computers).</li>
<li>Applying inventory tags on new equipment.</li>
<li>Moving and deploying equipment across the school campus.</li>
<li>Assisting other technology staff as necessary.</li>
</ul>
 
<ul>
<li>Currently enrolled as a college student pursuing a degree.</li>
<li>Ability to lift 25 pounds independently and up to 50 pounds with assistance.</li>
<li>Lots of energy, a sense of humor, and a desire to learn and grow.</li>
<li>A self-starter who is accountable and able to effectively work in an office environment.</li>
<li>Candidates should be willing and able to work independently and as part of a team.</li>
</ul>
 
PI17df4b8d1bb8-25405-37419868

Computer Technology Support Intern

<h3>Job Description</h3>
Job Description
We are looking for a qualified Computer Technician to install, maintain and repair computers, Windows environment servers and networks and work seamlessly with existing department team. Windows Server environment experience and Watchguard is a MUST have, including initial configuration and deployment, maintenance and troubleshooting. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. As a computer technician, you must be well-versed in computer systems, servers and network functions. The ideal candidate will be able to work diligently and accurately and will possess great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high-quality networks, servers and computer systems.
Responsibilities:
<ul>
<li>Windows Server environment configuration, maintenance and troubleshooting</li>
<li>Set up hardware and install and configure software and drivers</li>
<li>Maintain and repair technological equipment (e.g. routers) or peripheral devices</li>
<li>Install well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.)</li>
<li>Manage security options and software in computers and networks to maintain privacy and protection from attacks</li>
<li>Perform regular upgrades to ensure systems remain updated</li>
<li>Troubleshoot system failures or bugs and provide solutions to restore functionality</li>
<li>Arrange maintenance sessions to discover and mend inefficiencies</li>
<li>Keep records of repairs and fixes for future reference</li>
<li>Offer timely technical support and teach users how to utilize computers correctly</li>
<li>Perform work at client locations and in-house Windows Server environment configuration, maintenance and troubleshooting</li>
<li>Manage all aspects of the networking platform</li>
<li>Troubleshoot network &amp; system issues</li>
<li>Monitor active network and server infrastructure</li>
<li>Perform routine preventative maintenance on equipment</li>
<li>Administer network security measures to prevent system interruptions or breaches</li>
<li>Execute sensitive data backup and restoration procedures</li>
<li>Document all technical procedures and user guides</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience as a computer technician or network or systems administrator</li>
<li>Knowledge of TCP/IP and data protocols</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Windows Server environment configuration, maintenance and troubleshooting</li>
<li>Staff and project management abilities</li>
<li>Experience with LAN/WAN networks with additional database experience in Access, Alpha Anywhere, and SQL a major plus</li>
<li>Thorough knowledge of and passion for computer systems and IT components</li>
<li>Good knowledge of internet security and data privacy principles</li>
<li>Excellent communication and troubleshooting skills</li>
<li>Professional, neat appearance and reliable transportation required</li>
<li>Exceptional organizing and time-management skills</li>
<li>BS/BA in Computer Science, or relevant field preferred</li>
<li>Upload COVER LETTER with salary requirement and RESUME when you apply.&nbsp; MUST HAVE SERVER AND WATCHGUARD KNOWLEDGE&nbsp;to be considered for this position.</li>
</ul>

Computer Network, Server and Watchguard Specialist

<h3>Job Description</h3>
Job Description
Solvere Technical Group is seeking a current and proficient Baseline 7 or 9 Navy Aegis Computer Network Technician (ACNT) to train fleet sailors at Aegis Training and Readiness Center in Dahlgren VA. Prospective employee must have seven (7) years of experience with the Baseline 7 or 9 Aegis Computer Network /Aegis Weapons System as either a maintenance technician or operator with responsibility for teaching the applicable system or function task to others in an apprentice level training environment. Of the seven years, one (1) year experience as an instructor in a Navy Training Environment, to include curriculum maintenance, writing learning objectives, preparing test items, evaluating instructional materials and the results of instruction and counseling students on academic learning problems.
Job Responsibilities: 
<ol>
<li>Develops, organizes, and conducts class room training and labs for Fleet ACNT’s on Baseline 7 or 9 Aegis supporting maintenance and operation of Aegis computer network. </li>
<li>Develops, tests, maintains, and delivers training programs and related materials in support of CSCS training objectives. </li>
<li>Teaches approved course content and objectives. </li>
<li>Conducts training sessions and develops criteria for evaluating the effectiveness of training activities. </li>
<li>Maintains records of training activities, participant progress, and program effectiveness. </li>
<li>Supports updates of course curriculum on a regular basis to ensure timeliness and relevance. </li>
<li>Maintains current knowledge of relevant technologies as assigned. </li>
<li>Participates in special projects as required.</li>
</ol>
Education
Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience.
Qualifications
Seven (7) years of experience with the required system as either a maintenance technician supervisor or operator supervisor with responsibility for teaching the applicable system or function task to others in a journeyman level training environment. Of the seven years, one (1) year of experience as an instructor in a Navy Training Environment, to include curriculum maintenance, writing learning objectives, preparing test items, evaluating instructional materials and the results of instruction and counseling students on academic learning problems.
Past experience as trainer/instructor (NEC 0805A or 9502) in support of SCSTC/ATRC/TACTRAGRU is a significant plus. Shift work may be required. Must be able to support training with extended periods on your feet while instructing. 
Additional qualifications: MSS qualified and NEC 1318/V36A (ACNT BL 7.2A) or NEC 1339/V44A (ACNT BL 7.2B) or NEC 1345/V50, NEC 1386/V69A (ACNT BL 9) or NEC 1325/V39A (CEC AN/USG-2 CETPS Technician).
BENEFITS
Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company’s 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.
About the Company Visit: <a href="http://www.solveretechnical.com" target="_blank">www.solveretechnical.com</a>
Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Computer Network Technician (ACNT) Trainer

<h3>Job Description</h3>
Job Description
Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit <a href="http://www.senecanationgroup.com" target="_blank">www.senecanationgroup.com</a> and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Western Door Federal is seeking a Computer User Support Specialist to support our contract at Brooke Army Medical Center (BAMC), located at Fort San Houston, in San Antonio, TX. The objective of this work is to provide on-site support with working knowledge of the current desktop Microsoft Operating System and other software being utilized at the Defense Health Agency (DHA) or Government offices, and to provide day-to-day management and support of the BAMC desktop computing environment.
Responsibilities include, but are not limited to:
<ul>
<li>Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government.</li>
<li>Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.</li>
<li>Install, configure, and troubleshoot common Network Protocols at BAMC, including, but not limited to, TCP/IP and wireless protocols.</li>
<li>Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.</li>
<li>Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.</li>
<li>Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.</li>
<li>Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.</li>
<li>Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies.</li>
<li>Copy all stored data and files to the new equipment and verify that all data and files are present.</li>
<li>Configure and connect any peripherals originally connected to the old equipment and verify that they are functional.</li>
<li>If necessary, wipe data and files from the old equipment. The Government will furnish the software necessary to perform this task.</li>
<li>Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division.</li>
<li>Upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).</li>
<li>Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts.</li>
<li>Enter and update all information and solutions relevant to service requests and tasking using EMTS and participate in the flow of information by documenting more complex solutions or verbally apprising the IM leadership of less complex solutions.</li>
<li>Follow DHA policy for purging data on equipment such as hard drives and other storage media.</li>
<li>Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing.</li>
<li>Provide computer systems security support functions.</li>
<li>Setup and maintain Active Directory account restrictions and user rights.</li>
<li>Ensure password controls and procedures are followed.</li>
<li>Create user accounts, allocate drive space, and establish drive connections.</li>
<li>Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.</li>
</ul>
Basic Qualifications:
<ul>
<li>Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.</li>
<li>Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.</li>
<li>At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.</li>
<li>Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.</li>
<li>Experienced in workstation maintenance and support.</li>
<li>Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.</li>
<li>Familiar with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices.</li>
<li>Ability to demonstrate high standards of customer support and produce high customer satisfaction.</li>
<li>Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.</li>
</ul>

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Computer User Support Specialist

<h3>Job Description</h3>
Job Description
Company Overview
Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience. 
We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance. 
Join us in transforming property technology into one seamless, connected experience! 
Job Summary
Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. 
This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support.
Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.  
Essential Job Functions and Responsibilities 
<ul>
<li>Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed.</li>
<li>Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer’s voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be “assigned” a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.) </li>
<li>Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment.</li>
<li>Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. </li>
<li>Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members.</li>
<li>Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards. </li>
<li>Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements. </li>
<li>Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours.</li>
<li>Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.).</li>
<li>Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider. </li>
<li>Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same.</li>
<li>Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.</li>
<li>Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance</li>
<li>Other miscellaneous duties as assigned by management. </li>
</ul>
Required Qualifications 
<ul>
<li>Bachelor’s degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience.</li>
<li>10+ years of experience in networking with preferred experience in Ruckus, Aruba and Meraki </li>
<li>Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level </li>
<li>Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc.</li>
<li>Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution. </li>
<li>Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership.</li>
<li>Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.</li>
<li>Ability to consistently assume responsibility and ownership for work performed.</li>
<li>Ability to provide technical support for co-workers, customers, and other vendors.</li>
<li>Must be able to work independently and in a fast-paced environment.</li>
<li>Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.</li>
<li>Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.</li>
<li>Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment.</li>
<li>Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management. </li>
<li>Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. </li>
<li>Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.</li>
<li>Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.</li>
<li>Ability to travel up to 10% based on customer needs.</li>
</ul>
Preferred Qualifications 
<ul>
<li>Strong preference to have knowledge of the hospitality, multifamily, and call center industry.</li>
</ul>
Workplace Benefits We Offer 
In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: 
<ul>
<li>Medical and Prescription options, Dental, Orthodontics and Vision Plans</li>
<li>Rich HSA company-funded options and Flexible Spending accounts</li>
<li>100% Company paid premiums for Short Term Disability </li>
<li>Life and Accidental Death and Dismemberment insurance Plan options</li>
<li>Supplemental Insurance Plan options</li>
<li>401(k) Profit-Sharing Retirement plan </li>
<li>Flexible Paid Time Off after 60 days of employment </li>
<li>Paid Holidays, per Employee Handbook</li>
<li>Workplace culture supportive of diversity and inclusion</li>
</ul>
Equal Opportunity Statement
Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Network Support Lead Engineer

<h3>Job Description</h3>
Job Description
DNI is seeking a Computer User Support Specialist to support The Air Force Research Laboratory (AFRL) RX Directorate. The CUSS will provide technical assistance and support for end-users at Wright-Patterson Air Force Base. The ideal candidate will have a strong understanding of IT support practices, troubleshooting procedures, and a proactive attitude towards solving problems. You will play a key role in supporting the AFRL mission by ensuring the reliability and performance of computer systems across the directorate.
Key Responsibilities:
<ul>
<li>Provide Tier I and Tier II IT support to AFRL/RX personnel, including hardware, software, and network troubleshooting.</li>
<li>Configure, install, maintain, and upgrade computer systems, peripherals, and software.</li>
<li>Support end-users with technical assistance in person, over the phone, or via remote access tools.</li>
<li>Document incidents, service requests, and resolutions in the ticketing system (e.g., Remedy, ServiceNow).</li>
<li>Ensure systems and user accounts comply with DoD cybersecurity policies and procedures.</li>
<li>Assist with inventory tracking, equipment lifecycle management, and system imaging.</li>
<li>Coordinate with higher-level IT teams for escalated issues and system upgrades.</li>
<li>Support secure system configurations, apply patches, and perform regular updates.</li>
<li>Participate in cybersecurity compliance efforts, including STIG implementation and vulnerability remediation.</li>
</ul>
Requirements
<ul>
<li>Minimum of 3 years of experience in IT support or a related role.</li>
<li>Active CompTIA Security+ certification (or equivalent DoD 8570 IAT Level II certification).</li>
<li>Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and basic networking concepts.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to manage multiple priorities and work independently in a fast-paced environment.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience supporting government or military IT environments.</li>
<li>Familiarity with DoD cybersecurity practices and system accreditation processes.</li>
<li>Experience with remote desktop tools, system imaging (SCCM), and ticketing systems.</li>
</ul>
Benefits
Benefits Include:
<ul>
<li>Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental</li>
<li>Matching 401K</li>
<li>Short- and Long-Term Disability</li>
<li>Pet Insurance</li>
<li>Professional Development/Education Reimbursement</li>
<li>Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas</li>
</ul>
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Computer User Support Analyst - 505752

<h3>Job Description</h3>
Job Description
Job Description: SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service. Day to Day Tasks: Candidate should have 3 to 5 years' experience and working knowledge of the following: - Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues. - Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments. - Maintain and support enterprise communication systems including: - Alcatel-Lucent VOIP and OmniVista 8770 - OpenTouch Voicemail - Redbox voice recording (VOIP, radio, analog) - Microsoft Teams Voice (deployment and management) - Manage and deploy devices using KACE and JAMF endpoint management platforms. - Process and resolve service tickets using TeamDynamix. - Provide support for LogMeIn Rescue remote access tools. - Troubleshoot and support AV systems including Crestron and assist with basic audio production. - Manage campus printing solutions through PaperCut. - Maintain IT equipment inventory, service records, and system/network access control for supported environments. - Collaborate with vendors and technical support teams for issue resolution. - Assist in supervising student workers within the service desk function. - Deliver executive-level white glove IT support as needed. Required Qualifications: - Proven experience in desktop engineering, technical support, or IT operations—preferably in a higher education or enterprise environment. - Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software. - Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue - Familiarity with Crestron systems and campus AV environments. - Excellent communication, documentation, and customer service skills. - Ability to work independently while also collaborating effectively with diverse campus constituents. - Must live within 15–20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability. - White glove executive support experience is a strong plus. - Occasional evening and weekend hours required
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

Computer Support Specialist #18092

<h3>Job Description</h3>
Job Description
Location: Elizabeth City, NC
Project: USCG ALC ISD
Clearance: United States Department of Defense Active Secret Clearance
Full Time, Salary: Competitive
Shift: 1st
Position Start: March 2025 (Pending Contract Award)
About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields.&nbsp; As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.
Benefits MILVETS offers an excellent benefits package including Health Insurance, FSA, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off, Paid Federal Holidays, Sick Leave, Military Leave.
Position Summary: MILVETS Systems Technology, Inc. is currently seeking a full-time Network and Computer Systems Administrator, Journeyman.&nbsp; Minimum of two (2) years’ experience in a related field.
Responsibilities:
<ul>
<li>Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. </li>
<li>Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. </li>
<li>May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. </li>
<li>May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. </li>
<li>May supervise computer user support specialists and computer network support specialists. May administer network security measures. </li>
<li>Performs a variety of network engineering tasks which are broad in nature and are concerned with the design and implementation of integrated networks, including personal, hardware, software and support facilities and/or equipment. </li>
<li>Installs; configures and maintains software in a client/server networked environment. Installs local area networks (LANs) as well as wide area networks (WANs.) </li>
<li>Selects, orders and installs equipment at Customer field sites. This activity includes the installation of infrastructure and equipment, operating systems and user software, as well as maintenance and exercise support. Installs infrastructures including routers, hubs, and interconnections. </li>
<li>Assists in providing technical documentation to support installation activities. </li>
<li>Assists with Customer on-site surveys. </li>
<li>Participates in the preparation of drawings and reports documenting and recording on-site activities.</li>
<li>Interfaces with customers, end users and team members for site activities as directed. </li>
<li>Performs systems checkout/test and introductory training as required. </li>
<li>Perform trips to customer sites for installations, surveys, and audits. </li>
<li>A working knowledge is desirable in various software systems and architectures, communications protocols: and network hardware devices.</li>
</ul>
Experience: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum of two (2) years’ experience in a related field.
Qualifications:&nbsp; Bachelor’s or associate degree in related field or at minimum Information Technology (IT) Certification
Certifications:&nbsp;&nbsp;Requires DoD Approved 8570 Baseline Certification IAT Level II.&nbsp; (Eg. CompTIA&nbsp; &nbsp; &nbsp; &nbsp; Sec+)
Clearance:&nbsp;&nbsp;&nbsp;&nbsp; Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.
Equal Employment Opportunity: Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
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Network and Computer Systems Administrator, Journeyman - (Secret Clearance)

<h3>Job Description</h3>
Job Description
Responsibilities
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
<ul>
<li>Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.</li>
<li>Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.</li>
<li>Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.</li>
<li>Prepares or ensures that appropriate documentation exists, including operational instructions.</li>
<li>Writes or modifies basic scripts to resolve performance problems and automate administration tasks.</li>
<li>Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.</li>
</ul>
Qualifications
Bachelor's with 5 - 8 years (or commensurate experience) &nbsp;
Required Skills and Experience
<ul>
<li>Clearance Required: &nbsp;Ability to obtain and maintain a Public Trust clearance</li>
</ul>
Company DescriptionIT Professional Services Firm focused on Information Communications Technologies - <a href="http://www.quadtec.com" target="_blank">www.quadtec.com</a> 
<h3>Company Description</h3>
IT Professional Services Firm focused on Information Communications Technologies - <a href="http://www.quadtec.com" target="_blank">www.quadtec.com</a>

Computer Systems Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Description and Job Duties:
<ul>
<li>Utilize government-provided software programs to ensure compatibilities between different operating systems and domains, file access methods, installed programs, and retrieval of information data.</li>
<li>Analyze and rectify automation issues and distribute software using “SCCM” (Service Center Configuration Manager) remote, BOMGAR, Tanium, and/or other similar government provided monitoring, and analysis tools.</li>
<li>Obtain required documentation for requirements packages for new and renewal requirements.</li>
<li>Assist supported customers with the functional software and hardware applications as necessary.</li>
<li>Install voice and data communications lines and equipment consisting of cabling systems, associated end connections (jacks), Customer Service Units (CSU), Direct Service Units (DSU), fiber optic devices, patch panels and other pieces of sophisticated electronic gear necessary for the installation and maintenance of state-of-the-art voice and data networks.</li>
<li>Assist end users with system problems involving voice, data communications and telecommunications.</li>
<li>Assist end users with moves, adds, and changes during reorganizing or restructuring office operations.</li>
<li>Coordinate with installation telecommunications representatives as necessary, and in accordance with government processes and procedures.</li>
<li>Maintain an accurate soft copy of on-hand and issued inventoried equipment and users by organization, name, telephone number, and location.</li>
<li>Check daily help desk system for prioritized issues and resolve open service call tickets in order of priority.</li>
<li>Update status consistently and close service call tickets when completed.</li>
<li>Provide video-teleconferencing (VTC) setup, support and training, user guides, or customer information handouts.</li>
<li>Work with commercial vendors to support VTC requirements.</li>
<li>Facilitate the interoperability of unique applications with other applications, administration of operating systems software; windows-based enterprise and standard editions, database administration, Active Directory administrative functions, control and access of data storage, space allocation.</li>
<li>Assist in administering local area network (LAN) and wide area network (WAN) for customer organizations and/or authorized users (as required).</li>
<li>Analyze, diagnose basic computer configuration and hardware problems to resolve quickly and efficiently.</li>
<li>Provide customer support, assistance, training, and orientation user guides, or customer information handouts.</li>
<li>Prioritize workload to ensure the most critical issues are resolved first while troubleshooting and resolving issues in a timely manner.</li>
<li>Install, configure, troubleshoot, and maintain hardware and software. hard drives, processors, NIC cards, monitors, switches, servers, firewalls, and access points.</li>
<li>Collaborate with coworkers in the process of technical issue resolution.</li>
<li>Assess performance of workstations and implement maintenance and procedures to maximize performance.</li>
<li>Maintain software list, licensing information, and installed locations.</li>
<li>Prepare all software documentation for procurement preparation. </li>
</ul>
Requirements:
Required Skills:
Must have any of the following IAT Level II certifications or higher:
<ul>
<li>CCNA Security, or Cisco Certified Network Associate certification</li>
<li>CySA+, or Cybersecurity Analyst Plus certification</li>
<li>GICSP, or Global Industrial Cybersecurity Professional</li>
<li>GSEC, or Global Information Security Essentials Certification</li>
<li>Security+ CE, or Security Plus Continuing Education</li>
<li>Experience with Microsoft Operating Systems (Enterprise, Windows 10, etc.), Active Directory, and Microsoft Office Suite products</li>
<li>Knowledge of US Army computer systems and policies (preferred)</li>
</ul>

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