<h3>Job Description</h3>
Job Description
Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervisor,Food Service
DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Room Service, Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri, Players Reserve
GRADE/FLSA STATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; S16- Exempt
BADGE TYPE/COLOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Key - Blue
REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assistant Restaurant Manager, F&amp;B
SUPERVISES:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food &amp; Beverage Cashier, Food &amp; Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food &amp; Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host (The positions listed include all Food &amp; Beverage outlets. Actual positions will vary by outlet)
JOB SUMMARY:
Manage the day-to-day operations of restaurants and room service.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ø&nbsp; Ensure food and beverage products meet standards and make appropriate changes when necessary
Ø&nbsp; Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
Ø&nbsp; Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
Ø&nbsp; Address service breakdowns and follow up to ensure guest satisfaction
Ø&nbsp; Resolve all guest complaints and relay to the manager
Ø&nbsp; Ensure that adequate supply levels are maintained
Ø&nbsp; Assist with department reporting and data analysis as required
Ø&nbsp; Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet
Ø&nbsp; Responsible for the development and maintenance of department procedures and guidelines
Ø&nbsp; Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
Ø&nbsp; Prepare schedules and station breakdowns
Ø&nbsp; Conduct pre-shift meetings to communicate important information
Ø&nbsp; Conduct end-of-shift banking functions
Ø&nbsp; Assist cashiers with voids and overrides
Ø&nbsp; Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
Ø&nbsp; Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
Ø&nbsp; Build relationships with guests
Ø&nbsp; Prepare prep lists
Ø&nbsp; Serve as a communication liaison to subordinates and the Restaurant Manager
Ø&nbsp; Responsible for the timely delivery of comp requests from VIP services and other casino departments
Ø&nbsp; Responsible for the complete set-up and operation of each scheduled shift
Ø&nbsp; Complete end-of-shift logs in a timely and accurate manner
Ø&nbsp; Enforce appearance standards
Ø&nbsp; Delight our guests with outstanding service
Ø&nbsp; Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Ø&nbsp; Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
Ø&nbsp; Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
Ø&nbsp; Ensure service recovery activities
Ø&nbsp; Responsible for, or actively participates in, the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Ø&nbsp; Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
Ø&nbsp; Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Ø&nbsp; Ensure timely and accurate performance appraisals and accurate work history entries
Ø&nbsp; Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
Ø&nbsp; Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
Ø&nbsp; Conduct a physical inventory of barware and requisition replacement items as needed
Ø&nbsp; Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Ø&nbsp; Monitor asset control of liquor bottles, draft, and bottled beer and wine
Ø&nbsp; Other duties as assigned
Ø&nbsp; Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Ø&nbsp; Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Ø&nbsp; Selu Restaurant/The Pools:
Ø&nbsp; Supervision of all pool activities to include staffing, scheduling, ordering, &amp; events
Ø&nbsp; Meet &amp; greet pool guests to offer a high level of professional service
Ø&nbsp; Plan and execute pool &amp; beverage events
Ø&nbsp; Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Ø&nbsp; Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Ø&nbsp; Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages
MINIMUM QUALIFICATIONS:
Ø&nbsp; A high school diploma or GED is required
Ø&nbsp; An associate's degree from an accredited educational institution or related field is preferred
Ø&nbsp; Trade certifications or training are preferred
Ø&nbsp; Two years of supervisory experience in a hospitality environment are required
Ø&nbsp; Three years of experience in food service are required
Ø&nbsp; RASP certification required*
Ø&nbsp; ServSafe certification required**
*Can be completed within 30 days of the date of hire
**Can be completed within 90 days of the date of hire
Ø&nbsp; Must demonstrate the following essential knowledge and skills:
Ø&nbsp; Knowledge of food preparation and presentation
Ø&nbsp; Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Ø&nbsp; Excellent interpersonal skills
Ø&nbsp; Documented excellent leadership/motivational skills
Ø&nbsp; Knowledge of sanitation standards and procedures
Ø&nbsp; Able to attend to multiple priorities simultaneously
Ø&nbsp; Problem-solving abilities
Ø&nbsp; Willing to learn and be adaptable
Ø&nbsp; Attention to detail/observant
Ø&nbsp; Documented teamwork behaviors and attitudes
Ø&nbsp; Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
Ø&nbsp; Must be able to be on feet for an 8-hour shift
Ø&nbsp; Must be able to lift 50 pounds
Ø&nbsp; Must be able to stoop, bend, reach, kneel, twist, and grasp items
Ø&nbsp; Must be able to maneuver and tap a keg weighing 165 pounds
Ø&nbsp; Must be able to respond to visual and aural cues
Ø&nbsp; Must be able to read, write, speak, and understand English
Ø&nbsp; Must be able to operate in mentally and physically stressful situations
Ø&nbsp; Must be able to walk, stand, or crouch on narrow and/or slippery surfaces
Ø&nbsp; Manual dexterity and coordination to operate office equipment, including 10-key adding machines, computers, fax machines, and photocopiers
Ø&nbsp; Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Ø&nbsp; Must be able to work outside with temperatures that may reach and/or exceed 95 degrees
Ø&nbsp; Must be able to work a flexible schedule, including weekends, evenings, and holidays
Company DescriptionThank you for your interest in the Front Desk Clerk position. In order to be considered for this position, you must apply at <a href="http://www.harrahscherokeejobs.com" target="_blank">www.harrahscherokeejobs.com</a> If you have any questions, please feel free to contact me at <a href="mailto:dhickman@harrahs.com" target="_blank">dhickman@harrahs.com</a>. Thank you! 
<h3>Company Description</h3>
Thank you for your interest in the Front Desk Clerk position. In order to be considered for this position, you must apply at <a href="http://www.harrahscherokeejobs.com" target="_blank">www.harrahscherokeejobs.com</a>\r\n\r\nIf you have any questions, please feel free to contact me at <a href="mailto:dhickman@harrahs.com" target="_blank">dhickman@harrahs.com</a>.\r\n\r\nThank you!

Supervisor, Food Services

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent is responsible, in the absence of a Security Supervisor, for managing Security activities to ensure the safety and Security of gaming and entertainment guests and Team Members, as well as the safeguarding of all property; ensures that all potential Security violations are investigated, while providing exceptional customer service.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

<ul>
<li>Assists the Shift Manager with the overall Security of the Casino and the coordinating of Security efforts to safeguard company assets, employees, and patrons of Casino in accordance to the Internal Control Submissions and the rules of Virginia Lottery during assigned shift. </li>
<li>Responsible for assigned Security posts. Guards transfer of money, chips, and jackpots. Performs hopper fills, table fills and table credits. </li>
<li>Train, evaluate, and recommend disciplinary action for Officers. </li>
<li>Patrol premises to discourage inappropriate behavior and take action when necessary. </li>
<li>Writes investigative and incident reports. </li>
<li>Responsible for addressing any individual not wearing a Gaming Badge found in non-public areas or any person found in areas not authorized to be in. </li>
<li>The Dual Rate Supervisor will assume partial responsibility of Security operations during the absence of the Security Supervisor. </li>
<li>Perform other duties as assigned and adheres to all Virginia Lottery Regulations.</li>
</ul>

NON-ESSENTIAL JOB FUNCTIONS

<ul>
<li>Attend seminars/training when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. Two years’ progressive experience in Security operations and supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. </li>
<li>Must successfully pass background check. </li>
<li>Must successfully pass drug screening.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.</li>
</ul>
<ul>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
<li>Prior experience opening new properties/outlets strongly preferred.</li>
</ul>

KNOWLEDGE OF:
<ul>
<li>Knowledge of computer applications to compose clear, concise, and accurate reports.</li>
<li>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Basic knowledge of county and state ordinances.</li>
<li>Electronic, video, and alarm functions.</li>
<li>CPR training.</li>
<li>Investigative procedures.</li>
<li>Extreme confidentiality.</li>
</ul>
ABILITY TO:
<ul>
<li>Available to work different types of events with varying time schedules, on varying days as needed.</li>
<li>Read and comprehend all necessary documentation, training materials and policy information.</li>
<li>Assist sick or injured guests and or Team Members.</li>
<li>Communicate courteously, effectively, and professionally with guests and all levels of Team Members.</li>
<li>Use tools and equipment such as, radios, computers, and other tools specific to the position.</li>
<li>Stand for extended periods of time.</li>
<li>Communicate clearly, in English, with guests in a professional manner.</li>
<li>Work within Hard Rock Casino established policies/guidelines.</li>
</ul>

DUAL RATE SUPERVISOR - SECURITY

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Responsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.
Essential Functions
<ul>
<li>Manages all aspects of daily operations of all Food and Beverage outlets.</li>
<li>Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.</li>
<li>Ensures a complete knowledge by the whole team of F&amp;B service techniques, all menus, drinks lists and specialties.</li>
<li>Maintains effective communication within the team and attends meetings and training sessions when required.</li>
<li>Ensures that F&amp;B operations are in compliance with Chinook Winds policies and procedures.</li>
<li>Complies and balances cash receipts at the end of the day and/or shift.</li>
<li>Resolves guest complaints regarding food service.</li>
<li>Assigns duties, responsibilities, and workstations to employees in accordance with work requirements.</li>
<li>Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary.</li>
<li>Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.</li>
<li>Completes month-end inventories, as well as maintains par levels for liquor, beer and wines.</li>
<li>Ensures completion of bi-weekly liquor orders and twice weekly wine and beer orders.</li>
<li>Participates in the development and execution of the restaurants cost control and reporting requirements.</li>
<li>Monitors food and beverage presentation to assure department standards are achieved.</li>
<li>Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations</li>
<li>Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.</li>
<li>Develops and maintains a teamwork environment.</li>
<li>Trains employees in designated areas and monitors progress.</li>
<li>Completes, monitors, and develops staff through evaluation and development plans.</li>
<li>Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.</li>
<li>Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.</li>
<li>Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.</li>
<li>Serves as back up to F&amp;B Manager.</li>
<li>Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.</li>
<li>Identifies &amp; reports any irregular, unsafe or hazardous conditions.</li>
<li>Provides input or recommendations for improvements and changes in program processes or services</li>
<li>All other duties as assigned.</li>
</ul>
Requirements:
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Customer Orientated- Ability to take care of the guests’ needs while following company procedures.
Team Building- Ability to convince a group of people to work toward a goal.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Communication Skills- Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures.
Education
High School Diploma or GED.
Experience
Two years of experience in Banquets, Catering, Food and Beverage or Retail Sales.
Two years of supervisory experience in Banquets, Catering, Food and Beverage or Retail Sales.
Computer Skills
Microsoft Office intermediate level including Word, Excel, and Outlook.
Point of Sales (POS) systems.
Certificates &amp; Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit by the start date and obtain OLCC Permit within 45 days of the start date.
Must have a Food Handlers Card within 30 days of start date.
Must obtain VIP (Visually Intoxicated Person) Permit within 45 days of employment.
Other Requirements
Knowledge of F&amp;B service techniques, menus, and drink lists.
Knowledge of developing and evaluating programs, promotions, and cost controls.
Physical Demands
<ul>
<li>Stand Constantly</li>
<li>Walk Constantly</li>
<li>Sit Occasionally</li>
<li>Handling/Fingering Constantly</li>
<li>Reach Outward Constantly</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb Occasionally</li>
<li>Crawl Not Applicable</li>
<li>Squat or Kneel Occasionally</li>
<li>Bend Frequently</li>
</ul>
Lift/Carry
<ul>
<li>10 lbs or less Frequently</li>
<li>11-20 lbs Occasionally</li>
<li>21-50 lbs Occasionally</li>
<li>51-100 lbs Occasionally</li>
</ul>
Push/Pull
<ul>
<li>12 lbs or less Frequently</li>
<li>13-25 lbs Occasionally</li>
<li>26-40 lbs Occasionally</li>
<li>41-100 lbs Occasionally</li>
</ul>
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

F&B Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Must be 21
Summary:
Cage Cashiers are responsible for cash handling in the cage, and must be able to adhere to and follow Nevada State Gaming Control and in-house casino policies and procedures.
<ol>
<li>Count in and balance cash drawer, using cage count sheet</li>
<li>Complete sales transactions for cigarettes and other items</li>
<li>Cash out Casino tickets for guests</li>
<li>Add Free Play to Player’s Cards as needed</li>
<li>Sign up and issue guests Player’s Cards</li>
<li>Achieve company objectives in customer service by ensuring that all guests feel welcome and are given responsive, friendly, and courteous service at all times</li>
<li>Cash Sports Book tickets if the Sports Book is closed</li>
<li>Pay out all jackpots to the manager on duty</li>
<li>Conducts an inventory of all cash and its equivalents</li>
<li>Answers incoming calls and transfer calls as needed</li>
<li>Be knowledgeable of and able to explain/promote all Casino and Marketing events</li>
</ol>
Requirements:
Qualifications:
Education/Experience:
 High School Diploma or GED equivalent preferred
 Previous cashier experience in a casino environment preferred
Language Ability:
 Must be able to communicate effectively in verbal and written English language

Math Ability:
 Excellent math skills; ability to calculate money accurately
Certificates and Licenses:
 Gaming Registration Card
Physical Requirements:
 Ability to stand for extended periods of time
 Reaching, bending, stretching, lifting up to 50lbs
 Ability to work in a noisy, smoky casino environment
 Ability to work in a small, confined, office-type setting
Knowledge/Skills:
 Excellent organizational abilities
 Ability to handle cash, calculate accurately, analyze, and account for cash and coin
 Excellent Customer Service skills

Cage Cashier, Part-time day/swing

<h3>Job Description</h3>
Job DescriptionDescription:
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: Initial hiring range of $70,761 - $77,837 DOE, with potential up to $101,896 through annual performance/merit increases.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
 
PURPOSE
The Promotions Supervisor is responsible for assisting the Promotions Manager in the development, planning, and operations of promotions and events. Under the direction of the Promotions Manager, this person will supervise the coordination and implementation of on-floor activities including on-site and off-site special events, giveaways, contests, tournaments, and other programs designed to develop and support new and existing slot and table games players.
 
SUPERVISORY SCOPE
<ul>
<li>Promotions and Events Coordinator(s)</li>
</ul>
ESSENTIAL DUTIES / RESPONSIBILITIES
<ul>
<li>Supervises the execution of promotions and events to the standard of the Snoqualmie Casino &amp; Hotel brand promise of providing an exceptional entertainment experience to our guests.</li>
<li>Works with the Promotions Manager to supervise the promotions and events team including scheduling and coordination of assignments, and coaching and training as needed to ensure competent guest service and technical performance.</li>
<li>Create an atmosphere of excitement with both our guests and other team members during promotions and events.</li>
<li>Resolves guest conflicts in the absence of the Promotions Manager by troubleshooting issues that may occur during a promotion or event.</li>
<li>Ensure that staff is following the policies and procedures of both the department and the company, including the company handbooks, departmental policies, and processes.</li>
<li>Assist the Promotions Manager by ensuring that deadlines are met for departmental communications and promotional execution.</li>
<li>Responsible for management and tracking of promotional inventory.</li>
<li>Provides guidance and supervision throughout events to Promotions and Event Coordinators and other event staff as assigned by the Promotions Manager.</li>
<li>Ensure that promotions, events, guest services, and entertainment responsibilities of Promotions and Event Coordinators are met.</li>
<li>Maintain appropriate staffing levels to ensure the success of events and promotions.</li>
<li>Other Duties as assigned.</li>
</ul>
Requirements:
Education and Experience:
<ul>
<li>High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).</li>
<li>Minimum of one (1) year supervisory experience.</li>
<li>Minimum of one (1) year of experience working in a casino gaming or hospitality environment, preferably tribal gaming.</li>
<li>Minimum of a two (2) year college degree in Business, Marketing or related field;</li>
<li>Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.</li>
</ul>
Skills and Abilities:
<ul>
<li>Proven communication skills, including strong interpersonal communication skills.</li>
<li>Professional and engaging public speaking skills, including emceeing and hosting.</li>
<li>Knowledge and proficiency in CMP, Microsoft Office Suite applications.</li>
<li>Must be able to work a variety of schedules, which include long hours, evenings, weekends and holidays.</li>
<li>Ability to perform a variety of duties with extreme care, diligence and attention to detail.</li>
<li>Ability to multi-task while maintaining sound judgment and superior decision-making.</li>
<li>Maintains confidentiality of all privileged information.</li>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Four (4) year college degree in Business, Marketing or related field.</li>
<li>Minimum of two (2) years of experience working in Events, Promotions or Marketing.</li>
</ul>
Snoqualmie Casino &amp; Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Promotions Supervisor

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent is responsible for coordinating and supervising Surveillance operations on their shift in the absence of a Surveillance Supervisor or Surveillance Shift Manager by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>In the absence of the Surveillance Shift Manager or Shift Supervisor, a Dual Rate Surveillance Supervisor performs all responsibilities and job duties of the Surveillance Shift Supervisor on an assigned shift.</li>
<li>Ensure compliance with the Indiana Gaming Commission and the proper notification of all applicable incident.</li>
<li>Safeguard company assets </li>
<li>Ensures Incident reports, logs, and video files are accurate and properly maintained. </li>
<li>Report all observations and recordings of irregular activities to the Supervisor and/or Shift Manager.</li>
<li>Must have the ability to demonstrate competencies knowledge of operations policies and procedures.</li>
<li>Observe closed circuit TV monitors.</li>
<li>Responsible for all Surveillance policies as they apply to the accounting and internal control procedures. </li>
<li>Ensure compliance with the Indiana Gaming Commission.</li>
<li>Make entries on the Daily Shift Report and writes Surveillance Reports as necessary.</li>
<li>Enforce rules of the Surveillance Department.</li>
<li>Perform all other duties as assigned.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Must have a high school diploma or equivalent. Minimum two (2) years of surveillance experience preferred. 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. </li>
<li>Must successfully pass background check.</li>
<li>Knowledge of camera equipment and those methods of operations and recording required.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Vision must be correctable to 20/20.</li>
<li>Most possess good basic arithmetic and writing skills.</li>
<li>Must be computer literate, able to sit for long periods of time and have excellent visual acuity.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
<li>Prior experience in the Gaming industry required. </li>
<li>Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Knowledge of a 24-hour, 7 days a week gaming operation.</li>
</ul>
ABILITY TO:
<ul>
<li>Define problems, collect data, establish facts, and draw valid conclusions.</li>
<li>Multi-task and make sound decisions quickly.</li>
<li>Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a Surveillance assessment test, training in surveillance operations and equipment, casino operations.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Interpret and explain policies and procedures. </li>
<li>Observe and direct actions of subordinates/trainees when required.</li>
<li>Stand 5% of shift, walk 5% of shift, and sit 90% of shift.</li>
<li>Surveillance Team Members are not allowed to transfer to other departments within the Casino.</li>
</ul>

DUAL RATE: SUPERVISOR OBSERVER - SURVEILLANCE

<h3>Job Description</h3>
Job Description
SUMMARY: Under the direction of the GSC and Assistant GSC Manager, this position is responsible for the overseeing the casino cage and vault. The individual will be accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as pertains to the gaming operation. The individual will have a strong working knowledge of all areas of Cash Operations, excluding the drop &amp; count.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned): 1. Knowledgeable of and ensure compliance with all departmental procedures, Title 31, and tax requirements. 2. Receive, reconcile and manage a cashier draw as assigned. 3. Issue banks to and balance Cage Cashiers. 4. Perform even exchanges and ensure the safe and efficient operation of the Vault. 5. Ensures adequate inventories of all operational supplies. 6. Verifying documents 7. Safekeeping money responsibilities 8. Responsible for communicating shift activities to the GSC Manager. 9. Ensure all daily financial paperwork is brought to audit. 10. Interacts with other departments to ensure efficiency and guest satisfaction.
SUPERVISORY RESPONSIBILITIES Provide guidance to GSC Cashiers working their respective shift.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE High School Diploma or GED Must be able to obtain and maintain and Iowa Gaming License Two years’ experience in high cash handling experience preferred
SKILLS Must be able to effectively communicate in English. Proficient with computers and 10 key. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Will use a bill counter, casino kiosk, 10-key, multi-line phone.

Guest Service Supervisor

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all property; ensures that all potential security violations are investigated, and corrective actions are taken while providing exceptional customer service.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Assists the shift manager with the overall security of the casino and the coordinating of security efforts to safeguard company assets, employees, and patrons of Casino in accordance to the Internal Control Submissions and the rules of the Indiana Gaming Commission during assigned shift. </li>
<li>Responsible for assigned security posts. Guards transfer of money, chips, and jackpots. Performs hopper fills, table fills and table credits. </li>
<li>Train, evaluate, and recommend disciplinary action for officers. </li>
<li>Patrol premises to discourage inappropriate behavior and take action when necessary. </li>
<li>Writes investigative and incident reports. </li>
<li>Responsible for addressing any individual not wearing a Commission Badge found in non-public areas or any person found in areas 'not authorized to be in. </li>
<li>The Supervisor will assume overall responsibility of security operations during the absence of the Security Shift Manager. </li>
<li>Provides escorts for and has access to sensitive keys as described in approved Internal Controls. Assists with inventory of sensitives keys. This position has no authority to have sensitive keys duplicated.</li>
<li>Perform other duties as assigned and adheres to all Indiana Gaming Regulations.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. Two years’ progressive experience in security operations and supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. </li>
<li>Must successfully pass background check. </li>
<li>Must successfully pass drug screening.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Knowledge of computer applications to compose clear, concise, and accurate reports.</li>
<li>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Basic knowledge of county and state ordinances.</li>
<li>Electronic, video, and alarm functions.</li>
<li>CPR training.</li>
<li>Investigative procedures.</li>
<li>Extreme confidentiality.</li>
</ul>
ABILITY TO:
<ul>
<li>Available to work different types of events with varying time schedules, on varying days as needed.</li>
<li>Read and comprehend all necessary documentation, training materials and policy information.</li>
<li>Assist sick or injured guests and or team members.</li>
<li>Communicate courteously, effectively, and professionally with guests and all levels of team members.</li>
<li>Use tools and equipment such as, radios, computers, and other tools specific to the position.</li>
<li>Stand for extended periods of time.</li>
<li>Communicate clearly, in English, with guests in a professional manner.</li>
<li>Work within Hard Rock Casino Northern Indiana established policies/guidelines.</li>
</ul>

SUPERVISOR - SECURITY

<h3>Job Description</h3>
Job Description
Direct Security personnel on a shift by a shift basis. Responsible for the overall safety and security of company assets and personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ol>
<li>Safeguards assets of the company.</li>
<li>Implements security department policies and procedures as directed by the Safety and Security Manager.</li>
<li>Supervises all personnel assigned to the Safety/Security Department for the protection of guests, employees and property on a shift basis.</li>
<li>Plans and schedules security activities for a shift.</li>
<li>Conducts follow-up investigations on reported incidents as directed.</li>
<li>Ensures all reportable incidents are completely documented, entered in the database, and accounted for.</li>
<li>Investigate employee fraud against the property and customers as directed.</li>
<li>Investigate accident reports as directed.</li>
<li>Any reasonable request made by Management.</li>
<li>Ensure department uniform, appearance and grooming standards are followed and maintained.</li>
<li>Meet attendance guidelines of the job and adhere to regulatory, department and company policies.</li>
<li>Keep work areas clean and free of safety hazards, debris and litter.</li>
<li>Perform all job functions in a safe and responsible manner.</li>
</ol>
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Must be at least 21 years of age.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Must possess strong interpersonal and communication skills. Must be physically able to stand and walk for long periods of time regardless of weather conditions. Must have broad knowledge of casino rules, regulations and procedures, with strong organizational, communication and leadership skills. 
CERTIFICATES, LICENSES, REGISTRATIONS
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.

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