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city

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<h3>Job Description</h3>
Job DescriptionSalary: $90k-$110K 
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities:
<ul>
<li>Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.</li>
<li>Conduct problem analysis and identify issues of varying complexity.</li>
<li>Effectively manage escalations and critical customer situations.</li>
<li>Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.</li>
<li>Deliver Root Cause Analysis (RCA) reports for each technical support case.</li>
<li>Capable of replacing various components within an EVSE station.</li>
</ul>
Desired Characteristics:
<ul>
<li>Proficiency in reading block/wiring diagrams.</li>
<li>Self-motivated and proactive.</li>
<li>Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.</li>
<li>Experience in updating firmware for Linux kernel devices.</li>
<li>Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1+ years of experience in technical support or troubleshooting.</li>
<li>Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.</li>
<li>Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.</li>
<li>Ability to handle and resolve field-related issues to minimize downtime.</li>
<li>Strong communication skills, capable of conveying complex concepts clearly and concisely.</li>
<li>Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.</li>
<li>Willingness to travel domestically up to 10%.</li>
</ul>
Education Requirements:
<ul>
<li>Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience</li>
</ul>
Other Requirements:
<ul>
<li>Ability to lift up to 50 pounds.</li>
</ul>
Benefits:
<ul>
<li>401(k) matching</li>
<li>FSA accounts</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
</ul>
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Engineer/Technical Support Engineer

<h3>Job Description</h3>
Job Description
Hi, We Are Novarad
Novarad's solutions help healthcare executives, clinicians and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers’ needs, Novarad brings people and technology together in ways no one else can. We’re driven by innovation that truly transforms healthcare - for the provider and their patient.
We are seeking a highly motivated and experienced Technical Account Manager - Spanish speaking to join our team. The ideal candidate will be responsible for managing technical relationships with key clients and ensuring customer satisfaction in fluent Spanish and English. In this role, you will work closely with clients, Support engineers, and cross-functional teams to deliver technical solutions and support. This is an onsite position at our corporate offices in Provo, UT.
Your Benefits (We know you're always scrolling to the bottom for these, so here you go!)
<ul>
<li>Competitive salary with generous PTO (Vacation, Sick and Holiday)</li>
<li>Health, dental, vision, life, and disability insurances</li>
<li>HSA with dollar-for-dollar match</li>
<li>401k with dollar-for-dollar match</li>
<li>Wellness program</li>
<li>Sundance corporate passes and more!</li>
</ul>
What You'll Do
<ul>
<li>Communicate with Novarad customers in either fluent Spanish or English.</li>
<li>Advise on system configurations that adhere to best practice standards while meeting customer needs.</li>
<li>Work closely with customers to understand their workflow technical requirements and develop solutions to meet those needs.</li>
<li>Collaborate with cross-functional teams to ensure understanding of workflow and provide technical solutions and support to clients.</li>
<li>Coordinate the resolution of technical issues in a timely manner.</li>
<li>Develop and maintain strong relationships with key stakeholders and decision-makers within assigned accounts.</li>
<li>Provide regular status updates to clients and internal stakeholders.</li>
<li>Act as the primary technical point of contact for key customers, building strong relationships and ensuring customer satisfaction.</li>
<li>Proactively identify and coordinate the resolution of technical issues, ensuring minimal disruption to the customer.</li>
<li>Prepare and deliver technical presentations, demonstrations, and training sessions for customers.</li>
<li>Keep up-to-date with industry trends and new technologies to provide value-added services to clients</li>
<li>Collect and analyze customer feedback, making recommendations for product improvements.</li>
<li>Maintain a deep technical knowledge of the company's product offerings and understanding of how they meet client needs.</li>
</ul>
Who We're Looking For
<ul>
<li>Required Qualifications
<ul>
<li>Native level Spanish proficiency</li>
<li>Bachelor's degree or equivalent experience in Computer Science, Engineering, or related field</li>
<li>5+ years of experience in Technical Account Management role, Healthcare IT, or related field</li>
<li>Excellent communication and interpersonal skills</li>
<li>Experience with healthcare account management and customer retention.</li>
<li>Strong leadership skills with the ability to manage and motivate a team.</li>
<li>Ability to manage multiple priorities and meet tight deadlines within the fast-paced healthcare industry.</li>
<li>Ability to understand and analyze complex technical issues and provide solutions.</li>
</ul>
</li>
<li>Bonus Qualifications
<ul>
<li>Strong technical knowledge of PACS Administration, and Health</li>
<li>Leadership experience</li>
</ul>
</li>
</ul>
What to Expect
<ul>
<li>40 hours/week</li>
<li>Ability to travel up to 25% as needed.</li>
<li>Work onsite at the Provo, Utah location</li>
<li>Occasional weekend, early morning, or nighttime hours may be required</li>
</ul>
Novarad is an equal opportunity employer. Our recruits come from all walks of life; our customers come from all walks of life; and so do we. Novarad celebrates an inclusive and diverse workforce. This makes our team stronger by sharing our differences and experiences in open and creative conversation. Come share your differences with us.
Company DescriptionNovarad, a leader in healthcare IT and imaging solutions is home to a rich culture of innovation, evident in our constantly evolving product lines, currently AI and AR focused. Our products and solutions transform healthcare -- for providers and their patients. If you want to work for a company that really makes a difference, this is the place. 
<h3>Company Description</h3>
Novarad, a leader in healthcare IT and imaging solutions is home to a rich culture of innovation, evident in our constantly evolving product lines, currently AI and AR focused. Our products and solutions transform healthcare -- for providers and their patients. If you want to work for a company that really makes a difference, this is the place.

Technical Support Engineer - Spanish Speaking

<h3>Job Description</h3>
Job Description
Technical Support Engineer 
Volvo Trucks | Greensboro, NC (On-site)
$90,000–$100,000 DOE - Medical, Dental, Vision, 401k, PTO
Support smarter. Solve deeper. Drive product excellence. Join a team that tackles some of the toughest technical challenges in the heavy truck industry. As a Technical Support Engineer embedded with Volvo Trucks in Greensboro, NC, you’ll be the go-to expert for resolving product issues affecting Class 8 powertrain, chassis, and electronic systems—directly supporting dealers, service teams, and field stakeholders across North America.
What You’ll Do:
<ul>
<li>
Diagnose complex product issues using advanced data acquisition and analysis tools
</li>
<li>
Provide expert support to dealers and markets for Volvo and Mack trucks
</li>
<li>
Conduct root cause analysis (RCA) and implement containment actions
</li>
<li>
Deliver technical solutions aligned with NA workshop repair practices
</li>
<li>
Travel as needed to support market-critical customer concerns
</li>
<li>
Collaborate across engineering, quality, and service support functions
</li>
</ul>
What You Bring:
<ul>
<li>
8+ years of relevant experience in technical support or heavy vehicle systems
</li>
<li>
Expertise in powertrain, chassis, and vehicle electronics
</li>
<li>
Deep knowledge of Volvo and Mack diagnostic platforms and service tools
</li>
<li>
Strong foundation in mechanical/electrical systems engineering
</li>
<li>
Proficiency in CANalyzer, Tech Tool, JPRO, and similar diagnostic tools
</li>
<li>
Bachelor’s degree in Mechanical or Electrical Engineering (or equivalent experience)
</li>
<li>
Ability to communicate clearly with field teams and translate data into action
</li>
</ul>
Why Netgroup? We’re a consultant-first engineering firm built for long-term partnerships—not short-term gigs. You’ll be part of a hand-picked team, embedded with a global OEM, with real opportunities to grow and make meaningful impact.
Location: On-site at Volvo Trucks, Greensboro NC – No remote option
#TechnicalSupportEngineer #VolvoTrucks #TruckDiagnostics #CANalyzer #DataAnalysis #NetgroupEngineering #GreensboroJobs #HeavyVehicleEngineering
Company DescriptionNetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers. Our employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package. We are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers. Our customers are primarily within the automotive and energy sectors. For more information on NetGroup please visit our website at: <a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a> 
<h3>Company Description</h3>
NetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.\r\n\r\nOur employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.\r\n\r\nWe are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.\r\n\r\nOur customers are primarily within the automotive and energy sectors.\r\n\r\nFor more information on NetGroup please visit our website at:\r\n\r\n<a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a>

Heavy Vehicle - Technical Support Engineer

<h3>Job Description</h3>
Job Description Technical Support Engineer – UX, 36324969What you get to do in this role:We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.Hiring Manager Notes:What are the top skill sets needed to be successful in this role?
<ul>
<li>Java, JavaScript</li>
<li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li>
<li>Strong personal commitment to quality and customer service</li>
</ul>
What will the interview process look like?
<ul>
<li>First round - 1 hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)</li>
<li>Final round - 1 hour panel interview with 2-3 engineers (technical questions)</li>
</ul>
Note: This position requires an onsite presence weekly on Wednesday and ThursdaySkills:
<ul>
<li>To be successful in this role, we need someone who has:</li>
<li>Highly experienced in their ability to troubleshoot difficult technical issues with ease</li>
<li>Strong object-oriented programming skills in Java/JavaScript</li>
<li>Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML</li>
<li>Working knowledge of the components in a web applications stack</li>
<li>Experience with relational databases such as MySQL</li>
<li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li>
<li>Strong personal commitment to quality and customer service</li>
<li>Ability to work with high-value customer administrators and developers</li>
<li>Understanding of basic networking and system administration.</li>
<li>We value a work-life balance while also collaborating through consistent presence in the office</li>
</ul>
Nice to Haves:
<ul>
<li>Working knowledge of ServiceNow Platform</li>
<li>Fundamental understanding of Linux and/or UNIX knowledge</li>
<li>A fundamental understanding of IT service management and the ITIL business process</li>
<li>Web Services (consuming or providing) (SOAP, REST)</li>
<li>Data Extraction Technologies (e.g. JDBC, ODBC)</li>
<li>Any bi-directional, automated integration between two systems</li>
<li>Understanding of remote administration via SSH, SNMP, WMI, PowerShell.</li>
<li>Strong Familiarity with Eclipse IDE</li>
<li>A fundamental understanding of ITSM, ITIL, and/or CMDB</li>
<li>Strong Experience with relational databases (e.g. MySQL, Oracle)</li>
</ul>
Pay Rate Range:
<ul>
<li>$30-35.71/hr. </li>
</ul>

Technical Support Engineer UX, 36324969

<h3>Job Description</h3>
Job Description Technical Support Engineer – UX, 36322606What you get to do in this role:We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.Hiring Manager Notes:What are the top skill sets needed to be successful in this role?
<ul>
<li>Java, JavaScript</li>
<li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li>
<li>Strong personal commitment to quality and customer service</li>
</ul>
What will the interview process look like?
<ul>
<li>First round - 1 hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)</li>
<li>Final round - 1 hour panel interview with 2-3 engineers (technical questions)</li>
</ul>
Note: This position requires an onsite presence weekly on Wednesday and ThursdaySkills:
<ul>
<li>Highly experienced in their ability to troubleshoot difficult technical issues with ease</li>
<li>Strong object-oriented programming skills in Java/JavaScript</li>
<li>Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML</li>
<li>Working knowledge of the components in a web applications stack</li>
<li>Experience with relational databases such as MySQL</li>
<li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li>
<li>Strong personal commitment to quality and customer service</li>
<li>Ability to work with high-value customer administrators and developers</li>
<li>Understanding of basic networking and system administration.</li>
<li>We value a work-life balance while also collaborating through consistent presence in the office</li>
<li>Nice to Haves:</li>
<li>Working knowledge of ServiceNow Platform</li>
<li>Fundamental understanding of Linux and/or UNIX knowledge</li>
<li>A fundamental understanding of IT service management and the ITIL business process</li>
<li>Web Services (consuming or providing) (SOAP, REST)</li>
<li>Data Extraction Technologies (e.g. JDBC, ODBC)</li>
<li>Any bi-directional, automated integration between two systems</li>
<li>Understanding of remote administration via SSH, SNMP, WMI, PowerShell.</li>
<li>Strong Familiarity with Eclipse IDE</li>
<li>A fundamental understanding of ITSM, ITIL, and/or CMDB</li>
<li>Strong Experience with relational databases (e.g. MySQL, Oracle)</li>
</ul>
Pay Rate Range:
<ul>
<li>$40-46.02/hr. </li>
</ul>

Technical Support Engineer UX, 36322606

<h3>Job Description</h3>
Job DescriptionSalary: $50,000 - $60,000 
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture. 
About the Position:
As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to be able to work without interruption. This includes actively resolving escalated end user help requests within established Service Level Agreements. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level.As a Client Site Engineer, you will be visiting clients onsite every day and will be one of the main points of contact for any IT needs. 
 
Responsibilities:
<ul>
<li>Primary contact for customers for any technical issues</li>
<li>Responsible for monitoring the infrastructure and customer devices</li>
<li>Communicate any technical issues to the customer</li>
<li>Provide technical assistance and support for incoming queries related to computer systems, software, and hardware</li>
<li>Walk customers through the problem-solving process and train them on computer usage</li>
<li>Install, modify, and repair computer hardware and software</li>
<li>Run diagnostic programs to resolve problems</li>
<li>Provide first call resolution to the customer</li>
<li>Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action</li>
<li>Enforce request handling and escalation policies and procedures</li>
<li>Monitor incident trends and anticipate potential problems for proactive resolution</li>
</ul>
 Requirements:
<ul>
<li> 2 or more years of experience troubleshooting and working with the following systems:</li>
<li>Desktop systems up to Windows 11</li>
<li>Microsoft Exchange Server or Online Exchange</li>
<li>Microsoft SQL</li>
<li>Server systems up to Server 2019</li>
<li>At least two years of experience working as a help desk or service desk engineer</li>
<li>Proficiency in troubleshooting complex systems</li>
<li>Excellent communication skills, both written and verbal</li>
<li>2 or more years of experience with network design, architecture and implementation</li>
<li>Extensive application support experience</li>
<li>Working knowledge of a range of diagnostic utilities</li>
<li>Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes</li>
<li>Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills</li>
<li>Strong documentation skills</li>
<li>Ability to conduct research into a wide range of computing issues is required</li>
<li>Ability to present ideas in a user-friendly, business-friendly manner Ability to manage and prioritize inbound ticket requests submitted in person, via email, or by phone Utilizes a client-centric and problem-solving approach with each user</li>
<li>Associates degree or higher</li>
</ul>
 
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
 
At GadellNet, we live and celebrate our three core values:
<ul>
<li>Make an Impact</li>
<li>100% Responsibility 0% Excuses</li>
<li>Grow or Die</li>
</ul>
 
Benefits:
GadellNet also offers the following benefits:
<ul>
<li>Health, vision, and dental insurance.</li>
<li>Paid time off, including parental leave and volunteer time.</li>
<li>Flexible work environment.</li>
<li>Access to mental health services.</li>
<li>Employee matching donation program.</li>
<li>401k and employer matching.</li>
</ul>
 
 
#IND

Technical Support Engineer (Client Site Engineer)

<h3>Job Description</h3>
Job Description
About TransLution™ Software
TransLution™ Software is a provider of configurable shop floor automation solutions designed to enhance operational efficiency in manufacturing and warehouse environments. Our established platform integrateswith enterprise resource planning (ERP) systems, delivering real-time data, improved operational visibility, and practical workflow automation tailored to diverse business needs.
Position Overview
We are seeking a skilled Technical Support Engineer to provide ongoing technical support and enhancement services for TransLution's manufacturing automation solutions across North America. This role combines technical problem-solving with client relationship management, serving as the primary technical contact for clients after initial implementation. The ideal candidate will have strong SQL skills, general ERP knowledge, and the ability to troubleshoot complex technical issues while maintaining excellent client relationships.
Primary Responsibilities
Technical Support &amp; Maintenance
<ul>
<li>Provide ongoing technical support to clients for TransLution™ solutions post-implementation</li>
<li>Troubleshoot system issues, perform fault-finding, and resolve technical problems</li>
<li>Monitor system performance and proactively address potential issues</li>
<li>Maintain and update existing configured solutions based on client needs</li>
</ul>
Solution Enhancement &amp; Modification
<ul>
<li>Implement minor modifications and enhancements to existing configured solutions</li>
<li>Develop SQL queries, reports, and database modifications for client-specific requirements</li>
<li>Extend functionality of existing solutions within established parameters</li>
<li>Test and validate changes before deployment to client environments</li>
</ul>
Implementation Support
<ul>
<li>Provide remote technical backup during go-live activities</li>
<li>Assist Senior Implementation Consultants with technical aspects of project delivery</li>
<li>Support User Acceptance Testing (UAT) and technical validation processes</li>
<li>Provide on-site support when complex technical issues require hands-on resolution</li>
</ul>
Client Relationship Management
<ul>
<li>Serve as primary technical point of contact for assigned clients post-implementation</li>
<li>Manage client expectations regarding technical capabilities and timelines</li>
<li>Document client requests and coordinate with internal teams as needed</li>
<li>Provide technical training and guidance to client users</li>
</ul>
Requirements
Required Qualifications
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience)</li>
<li>3-5 years of experience in technical support, software development, or ERP systems</li>
<li>Advanced Microsoft SQL skills including complex queries, stored procedures, and database troubleshooting</li>
<li>Solid understanding of ERP systems and manufacturing processes (work orders, inventory, production workflows)</li>
<li>Experience with SQL Server-based ERP systems (e.g., Microsoft Dynamics 365/Business Central, SYSPRO, Sage, Epicor, Acumatica)</li>
<li>Strong analytical and problem-solving abilities with attention to detail</li>
<li>Excellent communication skills with ability to explain technical concepts to non-technical users</li>
<li>Customer service orientation with experience managing client relationships</li>
<li>Ability to work independently and manage multiple client requests simultaneously</li>
<li>Willingness to travel occasionally (10-20%) for on-site support</li>
</ul>
Preferred Qualifications
<ul>
<li>Manufacturing or industrial background with shop floor experience</li>
<li>Experience with system integrations and API connections</li>
<li>Previous technical support or customer success role experience</li>
<li>Familiarity with manufacturing automation, MES systems, or warehouse management solutions</li>
<li>Database administration or development experience</li>
<li>Technical certifications related to SQL Server or ERP systems</li>
</ul>
What We Offer
<ul>
<li>Opportunity to develop expertise in proven manufacturing automation technology</li>
<li>Direct client interaction with long-term relationship building</li>
<li>Balanced work environment with primarily remote support and occasional travel</li>
<li>Professional growth within an established technology company</li>
<li>Collaborative team environment with experienced technical specialists</li>
</ul>
Benefits
<ul>
<li>Attractive salary with performance-based rewards</li>
<li>Extensive benefits package</li>
<li>Paid Time Off (Vacation, Sick Leave &amp; Holidays)</li>
<li>Opportunities for professional growth</li>
<li>Contribute directly to client success</li>
</ul>

Technical Support Engineer - North America

<h3>Job Description</h3>
Job Description
Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.
 
Responsibilities:
• Provide first-level technical support to resolve system and user issues promptly and effectively.
• Collaborate with senior engineers and team members to address and resolve complex technical problems.
• Analyze and identify recurring technical issues, contributing to the development of long-term solutions.
• Maintain accurate documentation of support requests and resolutions within the ticketing system.
• Participate in on-call rotations, which may include evening and weekend shifts.
• Stay up-to-date with required technical training and certifications to enhance skill sets.
• Configure and troubleshoot printer setups for both remote and on-premise environments.
• Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.
• Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.
• Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.
• Familiarity with Active Directory (On-Prem and Azure O365) and Group Policy. • Experience with Exchange and Office 365 applications. • Basic understanding of Windows desktop and server operating systems. • Knowledge of VPN configurations and cloud hosting principles. • Proficiency in working with Remote Monitoring and Management (RMM) tools. • Ability to troubleshoot and configure printer setups in diverse environments. • Foundational networking knowledge, including VoIP, ACLs, and security compliance. • Competence in using the Windows Command Line interface for troubleshooting tasks.

Technical Engineer

<h3>Job Description</h3>
Job Description
The Advanced Technical Support Engineer Lead is a key member of the Advanced Technical Support team, responsible for providing exceptional customer experience by delivering turn-key solutions to service incidents across Hotwire’s product portfolio. This role involves leading a team of Technical Support Engineers (TSEs), managing inbound requests, and ensuring incidents are resolved efficiently.
Duties / Responsibilities:
<ul>
<li>Lead and mentor a team of Technical Support Engineers, providing guidance and support in addressing customer queries and troubleshooting issues.</li>
<li>Actively participates in the identification of root causes of wide array issues and recommending realistic solutions.</li>
<li>Coordinates training requirements of the Engineers.</li>
<li>Maintain individual and team discipline, cohesiveness, and morale.</li>
<li>Performs other related duties as assigned or requested.</li>
<li>Troubleshoot all incidents and escalate to higher levels as needed.</li>
<li>Monitor the production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Works collaboratively with key stakeholders within Hotwire and vendors to deliver highly reliable network, telephony, and video services.</li>
<li>Coordinate onsite dispatch of Telecommunication technicians to repair services.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain the level and criticality of the problem.</li>
<li>Discover faults and conditions in a proactive manner, diagnose causes, and resolve them expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.</li>
<li>Diagnose problems and resolve them in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Write thorough trouble ticket notes on production incidents and problems.</li>
<li>May write or revise system documentation and procedures.</li>
<li>Other duties as assigned by Supervisor.</li>
</ul>
Minimum Qualifications:
<ul>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li>
<li>Bachelor’s Degree or equivalent from four-year college or technical school. Additional experience or training may substitute for education.</li>
<li>Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.</li>
<li>Minimum of 5 years of experience in a Help Desk or high-volume call center preferred.</li>
<li>Minimum of 5 years of progressively responsible work experience in network and / or server monitoring.</li>
<li>Proven experience in Monitoring Theory / Implementation.</li>
<li>Understanding in current Internet network hardware and software technologies.</li>
<li>Proven experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.</li>
<li>Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.</li>
<li>Advanced computer proficiency in Microsoft Office products including Excel and Word.</li>
<li>Experience troubleshooting large-scale networks.</li>
</ul>
Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans
<ul>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Advanced Technical Support Engineer Lead

<h3>Job Description</h3>
Job DescriptionSalary: Competitive 
On-Site Technical Support Engineer
 
Location: Salt Lake City, Utah
Salary:Competitive
 
Join our team of expert engineers in the OptionsSupportTeam!
 
Working for Options
 
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options future growth and success.
 
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
 
Who are we?
 
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
 
Why Options?
 
<ul>
<li>Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.</li>
<li>Continuous career development opportunities: We provide professional skills development and technical training.</li>
<li>The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.</li>
<li>Industry Leaders:We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.</li>
</ul>
 
TheRole
 
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the clients technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Utah.
 
Were looking for someone who has technical proficiency in:
 
<ul>
<li>Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).</li>
<li>Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, DeviceDeployment. AV troubleshooting.</li>
<li>Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.</li>
</ul>
<ul>
<li>Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.</li>
<li>Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.</li>
<li>Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.</li>
<li>Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.</li>
</ul>
 
Typical Job duties would include:
 
<ul>
<li>On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.</li>
<li>System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.</li>
<li>Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.</li>
<li>Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.</li>
<li>Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.</li>
<li>System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.</li>
<li>Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.</li>
</ul>
 
Were also looking for candidates with: 
 
<ul>
<li>Strong research, writing and communication skills.</li>
<li>Exceptionalorganisational skills and strong attention to detail.</li>
<li>Desire to travel and see the world.</li>
<li>Ability to work independently and manage your own projects in a professional manner.</li>
<li>A passion for innovation and the financial technology sector.</li>
<li>Projectmanagement skills and proven ability to manage own workload.</li>
</ul>
 
How toapply
 
Please submit a CV and cover letter to the Onsite Technical Support Engineeron the Options Careers Page at<a href="https://www.options-it.com/careers/" target="_blank">https://www.options-it.com/careers/</a>.
 On your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
 
If you have any questions about this position, please <a href="mailto:contactcareers@options-it.com" target="_blank">contactcareers@options-it.com</a>.

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