<h3>Job Description</h3>
Job Description
HIRING IMMEDIATETLY Location:&nbsp;Holy Sepulchre Cemetery &amp; Funeral Center -&nbsp;Hayward, CA
Opportunity for Promotions!
A Funeral Assistant&nbsp;provides support to the Family Service Directors (Funeral Directors) before, during, and after Funeral Services. This includes ensuring the highest standards for family service by greeting arriving families, being attentive to family needs during the service, and being watchful for the safety of families. As our&nbsp;Funeral Assistant, you will&nbsp;maintain the service environment, set-up services and supplies, place signage to direct families, maintain cleanliness in gathering and other family facing areas, and other items as directed by the Family Service Director.
Funeral Assistants are part time and work varied shifts.&nbsp; Benefits
<ul>
<li>Hourly: $17.50</li>
<li>Flexible weekly work schedule&nbsp;</li>
</ul>
Requirements
<ul>
<li>High school diploma or GED required</li>
<li>1-2 years customer service including direct contact with the public</li>
</ul>
Qualifications
<ul>
<li>Must be at least&nbsp;25&nbsp;years of age (Insurance purposes)</li>
<li>Must possess a valid California Driver’s License and proof of insurance</li>
<li>Knowledge of modern office methods and technologies</li>
<li>Good oral and written communication and interpersonal skills</li>
<li>Comfortable viewing deceased persons</li>
<li>Able to work a flexible schedule</li>
<li>Evening and some weekend work required</li>
<li>Bilingual a plus</li>
</ul>
Physical Requirements
<ul>
<li>Physical agility is required: sitting, standing, walking, bending legs and spine</li>
<li>Ability to regularly lift or move up to 50 pounds</li>
</ul>
 Get to know us…
Catholic Funeral &amp; Cemetery Services&nbsp;(CFCS)&nbsp;partners with Catholic Dioceses across the U.S. in the operation of their cemeteries. We are founded in faith and provide a vibrant community for employees and families we serve. We’ve been doing this for 20+ years and have developed tools to help each person grow in their role, in the industry, and in service to families.
 The work we do is founded in our Core Values–Share the Journey, Serve with Care, and Make It Happen&nbsp;<a href="http://www.cfcsmission.org" target="_blank">www.cfcsmission.org</a> <a href="https://www.ncregister.com/blog/finding-solace-in-a-cemetery" target="_blank">https://www.ncregister.com/blog/finding-solace-in-a-cemetery</a> Hayward Funeral Home, Cremation &amp; Cemetery Services | California Cremation Costs
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7lsFC2ePv9

Customer Service

<h3>Job Description</h3>
Job Description
We are immediately hiring for Full Time Bilingual Customer Service Representatives to join our team of incredible people!
Directors' Choice is the premier provider of answering services to the North American funeral industry.
Our Customer Service Representatives are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy!
Our Customer Service Representatives (CSR) are often times the first contact our callers have when reaching out for assistance. Our goal is to have each CSR model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with the internal key contacts and external callers/clients.
This is an in Office position
Compensation: $19.00 an hour 
Shifts Available: 
<ul>
<li>Full Time </li>
<li>Sunday-Monday: 6am-3pm, Tuesday/Wednesday: Off, Thursday-Friday: 1pm-10pm, Saturday: 10am-7pm</li>
<li>Must be able to work a Saturday or Sunday each week</li>
</ul>
The Essential Duties of our Representatives are:
<ul>
<li>Obtain customer information by answering telephone calls, interviewing callers and verifying information.</li>
<li>Document all necessary and needed information.</li>
<li>Follow all required processes and procedures.</li>
<li>Attend and successfully complete required Call Center training.</li>
</ul>
The Skills and Qualifications we look for are: 
<ul>
<li>Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.</li>
<li>Use professional phone voice communicating customer care and concern.</li>
<li>Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.</li>
<li>Demonstrated accurate and fast typing skills.</li>
<li>Use PC/computer skills in the Microsoft Windows environment.</li>
<li>Ability to work a flexible schedule including nights, weekends and holidays.</li>
<li>Minimum of a High School Diploma or GED and be 18 years of age.</li>
<li>Must be fluent in Spanish and English </li>
</ul>
Our Benefits for Full Time Employees Include:
<ul>
<li>Employee Stock Ownership</li>
<li>Full Medical, Dental, Vision benefits</li>
<li>Paid Vacations (up to 4 weeks per year over time)</li>
<li>Traditional 401K and Roth 401K options with company matching</li>
<li>Free Life Insurance policy</li>
<li>Legal Assistance, and more!</li>
</ul>
Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - apply today! 
 Job Posted by ApplicantPro

Full Time Customer Service Representative

<h3>Job Description</h3>
Job DescriptionSalary: $20.00/hr 
Part-Time Service Director O'Connor Mortuary-Laguna Hills, CA Part-time
 
Location: Laguna Hills, CA 
 
Reports to: Operations Manager 
 
Supervises: N/A
 
Purpose: The primary representative of OConnor Mortuary who oversees, organizes and accomplishes the service expectations of the family while working within defined policies and parameters of OConnor Mortuary, the clergy or church and State law governing funeral service direction standards.
 
Compensation: Hourly salary with overtime. This position is part time 10-15hours per week (not guaranteed), subject to funeral and ceremony scheduling.
 
Experience:
 
<ul>
<li>Prior mortuary and cemetery experience, but not mandatory</li>
<li>Basic computer skills for computerized Customer Relationship Management database</li>
</ul>
 
Job Description:Service directors are responsible for leading, managing and delivering flawless service and assistance to the grieving families we serve. Service events include but not limited too, funerals with a body and casket present, memorials where an urn and cremated remains may or may not be present, visitation services and receptions. Events are held at O'Connor chapel/facilities or any outside venue like a church. Two positions exist within this job description. Lead Service Director and Co-Service director. Lead Service Director is ultimately responsible for ensuring all aspects are carried out per instructions and family needs. Working directly with the family, Clergy, Church staff if needed, guests etc. Co Director role is to support and assist the lead director as needed.
 
Duties:GM/OM will assign Service Directors to specific families/events. Directors will meet with the Arranger who met with the family originally too design and create a healing and meaningful event unique to this family. Arrangers will huddle with Directors to communicate the event details, family needs, any special requests etc. A written "Service instruction form " is created by the arranger so the director has the details in writing for the day of the event.Service directors will drive fleet vehicles like hearse or van, bring all service equipment needed and arrive early to set up the event prior to the families arrival. Director will greet the family and coverthe details of the event, greet guests, coordinate with clergy and bereavement teams too make sure all are on the same page to ensure a flawless service or event..
 
Training:Training consist of on the job shadow training. You shadow the Lead Director or veteran director to observe, listen and absorb the experience in real time. After this process the trainee then takes the lead role as the trainer shadows them to assist as needed and continuethe training process as the trainee puts into practice what they have learned. Once the trainee is ready they are then observed by the GM, COO or Lead Service director to insure proper training and are signed off as trained or continue the training process as needed.
 
Desired qualities on which the Director will be evaluated include:
 
Appearance/grooming - Please view our dress code requirements here.
 
Compassion/Empathy
 
Initiative/Proactivity
 
Verbal Skills
 
Flexible
 
Adaptability
 
Performance: Director will be evaluated on performance of the duties identified above, per the accompanying Funeral Director Manual Checklist. Initial goals for competencies required to begin leading services will be laid out and progress monitored.
 
As proficiency is attained on short and medium term goals, additional core competency goals will be added. All goals whether short or long term will be given attainment or completion dates. If specific tasks related to the competency standards are not met, dates will be renegotiated. As time passes management will determine if sufficient progress is being made to warrant continuation of the employment relationship, salary rate considerations, or promotion.
 
The company is an equal-opportunity employer and provides employee benefits package. New employees are evaluated every Quarter during their first year, and annually thereafter. Management prefers to promote from within, so every employee is encouraged to discuss advancement and career goals with his/her supervisor. This position is at will, meaning neither continued employment nor tenure is guaranteed.
 
Job Type: Part-time
 
Local candidates only:
 
<ul>
<li>Laguna Hills, CA 92653</li>
</ul>
 
Required education:
 
<ul>
<li>High school or equivalent</li>
</ul>

Service Director Part-Time

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION

Position: Customer Service Representative
Department: Catholic Cemeteries
Reports To: Office Manager and/or Superintendent
Classification: Non-Exempt
General Description
Catholic Cemeteries of the Archdiocese of Newark operates 11 Catholic cemeteries in 5 counties and is the recipient of several prestigious awards. Over 1 million are interred in our cemeteries.
The Customer Service Representative is responsible to perform assigned duties and functions for the cemetery office, assist our Catholic families, the public, funeral directors and vendors with their needs as they relate to Catholic Cemeteries’ office. Performs assigned duties and functions for the Cemetery consistent with the Mission, Vision and Values of the Catholic Church. 
The Customer Service Representative shall be open to work at any of Catholic Cemeteries locations in northern New Jersey region as needed.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
<ul>
<li>Answer telephones and direct call to appropriate level, or respond to call inquiries when possible</li>
<li>Assist our Catholic families with the step by step process for interment</li>
<li>Process and follow-up of incoming funeral orders from funeral directors in adherence to existing policy and procedures</li>
<li>Scan and process interments into prescribed cemetery Enterprise computer software system</li>
<li>Process monument paperwork, i.e., permits, size, location</li>
<li>Process memorialization paperwork, i.e. lettering, emblems and floral and import photos</li>
<li>Provide superintendent with requested reporting regarding any and all cemetery tracking data and information</li>
<li>Maintain office filing, create Mass Remembrance booklet, create candle labels, create all work orders, etc.</li>
<li>Process work orders as it relates to gravesites/crypts and general property</li>
<li>Process yearly vendor permits and insurance coverage’s for same</li>
<li>Provide excellent customer service to our Catholic families as it pertains to inquiring about grave/crypt locations or problems, direction to site, genealogy, emails, etc. </li>
<li>Process daily bank deposits through mechanized recording system and banking website.</li>
<li>Input data for record keeping of all interments/entombments</li>
<li>Assist the Superintendent with the processing of invoices and accounts payable</li>
<li>Assist in month-end close activities and reconciliations as needed</li>
<li>Other duties as assigned</li>
</ul>
Qualifications/Skills
<ul>
<li>Superior communication skills with sensitivity to the needs of our Catholic families.</li>
<li>Strong attention to detail</li>
<li>The ability to work in a fast-paced environment and multitask</li>
<li>Solid background in computer skills a must. i.e. Word, Excel and Microsoft Office</li>
</ul>
Education and/or Experience (Preferred)
<ul>
<li>College degree or 5 years of equivalent experience required</li>
<li>Strong computer skills with competency in Microsoft Excel and Word</li>
<li>Office 365 knowledge a plus</li>
</ul>
 
Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job in a normal office environment. Extended periods of sitting and computer work. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Rev. 01/2025
 
 Monday – Friday, 8:30 am – 4:00 pm, every-other Sat. OT/as needed 35 hours weekly

Customer Service Representative

<h3>Job Description</h3>
Job Description
Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let’s talk!!
We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST&nbsp;who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- within our Operations Division -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.
Job Responsibilities
<ul>
<li>Maintain customer profiles</li>
<li>Establish and maintain a positive working relationships to promote a quality service image</li>
<li>Organize and work with detailed records</li>
<li>Handle inbound phone calls &amp; email correspondence from customers, employers, insurance companies, employing agencies &amp; record details of these interactions.</li>
<li>Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels</li>
</ul>
Qualifications
<ul>
<li>Ability to gather accurate information</li>
<li>Effective problem resolution and critical thinking skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software</li>
<li>Strong organizational skills</li>
<li>Dependability, integrity and compassion are a must</li>
</ul>
About Funeral Directors Life
Funeral Directors Life,&nbsp;a subsidiary of Directors Investment Group (DIG),&nbsp;offers an award-winning workplace that is truly one-of-a-kind. 
Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.
DIG&nbsp;has been recognized with numerous workplace awards, including the prestigious&nbsp;FORTUNE&nbsp;magazine “Best Small &amp; Medium Workplaces” List, the “Best Workplaces in Finance &amp; Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by&nbsp;Texas Monthly.
Based in Abilene, TX,&nbsp;DIG&nbsp;offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes&nbsp;DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
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Customer Service (Ops Support) Specialist

<h3>Job Description</h3>
Job Description
JOB RESPONSIBILITIES
Lead Generation 
<ul>
<li>Holds self-accountable for prospecting a minimum of 1-2 hours each day</li>
<li>Obtains referrals from families served by the location</li>
<li>Networks and builds community and civic relationships</li>
<li>Explains and presents presentations to families served and referred families</li>
<li>Maintains and tracks activity levels to ensure productivity</li>
</ul>
Build Relationships with Families
<ul>
<li>Responds to client inquiries in a timely, respectful, sensitive and professional manner</li>
<li>Connects with families through listening, honest communication and genuine concern</li>
<li>Develops an understanding of each family’s unique needs and offers solutions that provide value to them</li>
<li>Stays in touch with families to ensure satisfaction</li>
<li>Prepares for all appointments and performs all procedures with professionalism and attention to detail</li>
<li>Follows through on all customer problems and requests</li>
<li>Builds trust-based relationships to earn the right to ask for referrals</li>
<li>Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning</li>
</ul>
Teamwork 
<ul>
<li>Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future</li>
<li>Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service</li>
<li>Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales</li>
<li>Shares family concerns with rest of the SCI team</li>
</ul>
MINIMUM REQUIREMENTS
Education 
<ul>
<li>High school diploma or equivalent</li>
<li>1-2 years of college or an equivalent of education and experience</li>
</ul>
Experience
<ul>
<li>1-2 years of customer service or sales industry experience preferred</li>
</ul>
Licenses
<ul>
<li>Current state/province issued driver’s license with an acceptable driving record</li>
<li>Insurance license if required by state/province law and as prescribed by each state board</li>
<li>A current Funeral Practitioners license for the State of Maine or New Hampshire</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Must be able to pass the Company’s internal presentation certification within thirty days of hire</li>
<li>Ability to work a number of evenings and or weekends every month</li>
<li>Ability to drive frequently</li>
<li>Ability to obtain and maintain an insurance license if required by state/province</li>
<li>Flexible hours but, at times must have the ability to work up to 12 hours in a day</li>
<li>Ability to treat others with empathy and respect</li>
<li>Knowledge of computers and some software</li>
<li>Customer service skills</li>
</ul>
Work CONDITIONS 
Work Environment
<ul>
<li>Work indoors during all seasons and weather conditions</li>
<li>Local and/or multiple location traveling required</li>
<li>Comply with Corporate dress code policy</li>
</ul>
Work Postures
<ul>
<li>Sitting continuously for many hours per day, up to 6 hours per day</li>
<li>May climb stairs to access buildings</li>
</ul>
Physical Demands
<ul>
<li>Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage</li>
</ul>
Work Hours
<ul>
<li>Working beyond “standard” hours as the need arises</li>
</ul>
#SCI
Company DescriptionWho we are. What we do. We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life. SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at <a href="http://www.sci-corp.com" target="_blank">www.sci-corp.com</a>. CI” refers to Service Corporation International and its affiliates. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. 
<h3>Company Description</h3>
Who we are. What we do.\r\n\r\nWe’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.\r\n\r\nWe operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.\r\n\r\nSCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at <a href="http://www.sci-corp.com" target="_blank">www.sci-corp.com</a>.\r\n\r\nCI” refers to Service Corporation International and its affiliates.\r\n\r\nSCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.\r\n\r\nOn request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Family Service Specialist

<h3>Job Description</h3>
Job Description
JOB RESPONSIBILITIES&nbsp; 
<ul>
<li>Meets regularly with Funeral Director(s) to ensure customer needs are met</li>
<li>Frequently communicates with families to coordinate activities&nbsp;&nbsp;</li>
<li>Takes first calls and dispatches removal teams</li>
<li>Collects vital information, files death certificates and insurance claims</li>
<li>Schedules appointments for Funeral Directors</li>
<li>Designs and prints memorials; creates, scans, and corrects arrangement documents</li>
<li>Orders merchandise, flowers, urns</li>
<li>Schedules services including coordinating with churches, cemeteries and staff</li>
<li>Assists with setting up funeral/visitation areas and take down</li>
<li>Assists during funeral services and events</li>
<li>May be required to ensure company vehicles are clean and fueled, prior to and after services</li>
<li>Adheres to all Company and Regulatory requirements</li>
<li>Performs other administrative duties for the location when time permits</li>
</ul>
MINIMUM Requirements 
Education 
<ul>
<li>High School diploma or equivalent</li>
</ul>
Certification/License
<ul>
<li>Good driving record and valid driver’s license</li>
</ul>
Experience
<ul>
<li>2 years of experience in an office clerical or customer service capacity required&nbsp;</li>
<li>Experience working in a customer-focused and fast-paced professional environment required</li>
<li>Funeral industry experience preferred but not required</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Strong knowledge of computers and software</li>
<li>Above average communication skills</li>
<li>High level of compassion and integrity</li>
<li>Problem solving skills</li>
<li>Ability to multi task and set priorities</li>
<li>Ability to maintain confidentiality</li>
<li>Ability to work beyond standard business hours including weekends</li>
<li>Detail oriented</li>
<li>Professional team player</li>
<li>Pro-actively seeks out tasks</li>
<li>Motivated, enthusiastic work ethic</li>
</ul>
Work CONDITIONS 
When considering the work hours associated with this job, the following factors may apply:
Work Environment
<ul>
<li>Mostly works indoors during all seasons and weather conditions</li>
<li>Occasional work outdoors</li>
<li>Limited amount of local and/or multiple location traveling required</li>
<li>Professional dress is required when in contact with families&nbsp;</li>
</ul>
Work Postures
<ul>
<li>Sitting continuously for many hours per day, up to 6 hours per day</li>
<li>Occasional periods of time standing, up to 3 hours per day</li>
<li>Climbing stairs to access buildings</li>
</ul>
Physical Demands
<ul>
<li>Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage</li>
<li>Ability to lift up to 20 pounds</li>
</ul>
Work Hours
<ul>
<li>Working beyond “standard” business hours as the need arises</li>
</ul>
Compensation:
Salary: $18.81
Benefits: Part-time associates working an average 20 hours a week may be eligible for 401(k).&nbsp;
Company DescriptionWho we are. What we do. We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life. SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at <a href="http://www.sci-corp.com" target="_blank">www.sci-corp.com</a>. CI” refers to Service Corporation International and its affiliates. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. 
<h3>Company Description</h3>
Who we are. What we do.\r\n\r\nWe’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.\r\n\r\nWe operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.\r\n\r\nSCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at <a href="http://www.sci-corp.com" target="_blank">www.sci-corp.com</a>.\r\n\r\nCI” refers to Service Corporation International and its affiliates.\r\n\r\nSCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.\r\n\r\nOn request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Service Support Specialist

<h3>Job Description</h3>
Job Description
Job Summary:
Since 1929, Cedar Memorial has attracted exceptional sales professionals that are service-minded, self-motivated, and performance-driven. Cedar Memorial is now accepting applications for a full-time Family Service Counselor to join our sales team! This is a rare opportunity for a rewarding career.
You will join an organization of Associates dedicated to providing care, compassion, and quality at every turn. So, if you have an entrepreneurial spirit and are looking for a rewarding career, our training program will equip you to be a knowledgeable, productive, and successful professional.
 
Duties/Responsibilities:
<ul>
<li>Secure and schedule appointments with families seeking pre-planning opportunities and assist in finalizing pre-funding for funeral, cremation, and cemetery arrangements.</li>
<li>Effectively conducts appointments and presentations about both funeral and cemetery service and merchandise selections. Those we are honored to serve are provided thorough and accurate education about the many options available, including related prices and payment options.</li>
<li>As scheduled, serves as the first resource for all calls and walk-in inquiries. Provides appropriate outreach to inquiries in a manner that exceeds customer expectations.</li>
<li>Compassionately assists family members of the deceased to complete the authorization for interment promptly and accurately.</li>
<li>Offers cemetery interment rights, memorial markers, space reservations, and other related cemetery selections. Inquires regularly with all assigned families for customer satisfaction and the identification of further opportunities to assist. Regularly assists with the design and sale of bronze memorial markers.</li>
<li>Provide empathetic cemetery services to bereaved family members and friends of the deceased and future follow-up to establish positive rapport.</li>
</ul>
 
 
<ul>
<li>Associate's degree preferred; High School or GED required.</li>
<li>Two or more years of previously successful full-time sales or customer service experience is required.</li>
<li>Valid Iowa Driver's License and a safe driving record. Must maintain a safe driving record in accordance with Cedar Memorial's insurance policy.</li>
<li>Before any sales activities, a Family Service Counselor must obtain a pre-need sales agent license issued by the Iowa Insurance Division. Sales activities include but are not limited to advertising, selling, promoting, or offering to furnish pre-need or pre-paid cemetery/funeral merchandise or services (as further outlined in Iowa code 523A, 523I, and Iowa Administrative Rules 191.100).</li>
<li>Within 24 months following the issuance of the pre-need sales agent licensed by the Iowa Insurance Division, a Family Service Counselor shall begin the process of receiving CPC certification from the National Funeral Directors Association.</li>
</ul>
Compensation: For the first six months of training, fixed pay is offered. After six months, the position is paid 100% commission, with unlimited earning potential.
 
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274 Funeral service directors Jobs