field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Work Where it Matters
 
LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.
 
As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
Here’s why we want you to consider LDRM:
<ul>
<li>You get your nights and weekends free</li>
<li>We LOVE to promote from within</li>
<li>Tuition reimbursement program</li>
<li>401(k), health, dental and vision plans, and more</li>
<li>An Employee Assistance Plan that’s ready when you need it</li>
<li>Paid time off and paid holidays</li>
</ul>
You must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire in order to be considered.
 
Job Summary
 
The Site Support Specialist provides a wide range of administrative support to our management team, new and existing employees, and the Senior Site Support Specialist with tasks ranging from simple to complex. This is an onsite, hourly role under the Service Contract Act which requires the successful candidate to obtain and maintain a SECRET-level federal security clearance after passing an in-depth criminal and credit background check.
 
What you will do as a Site Support Specialist:
<ul>
<li>Manage individual workflow effectively while improving processes related to your role</li>
<li>Meet multiple deadlines with ease</li>
<li>Assist with new hire badging</li>
<li>Scheduling meetings</li>
<li>Complete other duties as assigned. As this is a new role the more robust list of duties are still being compiled</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>Ability to obtain and maintain a U.S. government SECRET clearance</li>
<li>U.S. citizenship</li>
<li>Have advanced computer skills with a proficient or better knowledge of Microsoft Office</li>
<li>High school diploma</li>
<li>Four years of business administration experience</li>
<li>Exhibit a high level of attention to detail</li>
<li>Demonstrate exceptional organizational skills</li>
<li>Have a strong written and verbal command of the English language</li>
<li>Show excellent interpersonal and communication skills</li>
<li>Demonstrate a professional work ethic, with an emphasis on quality and customer satisfaction</li>
<li>Ability to work both independently and collaboratively</li>
<li>Pass a computer based skills test with a minimum score of 80%</li>
</ul>
You must live within 90 miles of Portsmouth, NH.
 
Physical Requirements:
 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.
Work Environment:
 
You will primarily work in an office environment but may be required to work in other work environments as well.
 
At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Site Support Specialist - DAYS

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!
 
Position Responsibilities:
 
· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
· Maintain up-to-date documentation of clients' IT systems and infrastructure.
· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
 
Qualifications
• Server Operating Systems:
o Installation, configuration, and troubleshooting
o Configure file, print, and remote access services
o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
o Hyper-V and VMware
o SAN Architecture
o Internal/External DNS
o Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
o VoIP
o Layer 2/3 Switches
o Routers
o Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
o Understanding of the relationship between switches, patch panels, and connecting nodes to a network
o Understanding of High Availability / Load Balancing solutions
 
Requirements:
Credentials and Experience:
 
• Minimum 4 years’ experience in the following:
o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
o Cisco Switching/VLAN/Routing/Firewalling Support
o Server Hardware Technologies (CPU/RAID/SCSI) Support
o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
 
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
 
Work from Home Requirements -
<ul>
<li>Travel: While this is a remote position, travel to client locations for support will be required.</li>
<li>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended</li>
</ul>
Work from a dedicated space lacking ongoing interruptions to protect client information

Senior IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Soleo Health is seeking a Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! 
 
Home infusion therapy experience required. 
Soleo Health Perks:
<ul>
<li>Competitive Wages </li>
<li>Flexible schedules </li>
<li>401(k) with a match</li>
<li>Referral Bonus </li>
<li>Annual Merit Based Increases</li>
<li>No Weekends or Holidays! </li>
<li>Affordable Medical, Dental, and Vision Insurance Plans</li>
<li>Company Paid Disability and Basic Life Insurance</li>
<li>HSA and FSA (including dependent care) options</li>
<li>Paid Time Off! </li>
<li>Education Assistant Program</li>
</ul>
 
The Position:
The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include:
<ul>
<li>Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner</li>
<li>Researches assigned correspondence; takes necessary action to resolve requests</li>
<li>Routinely reviews and works correspondence folder requests in a timely manner</li>
<li>Makes routine collection calls on outstanding claims</li>
<li>Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly</li>
<li>Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified</li>
<li>Researches refund requests received by payers and statuses refund according to findings</li>
<li>Documents detailed notes in a clear and concise fashion in Company software system</li>
<li>Identifies issues/trends and escalates to Manager when assistance is needed</li>
<li>Provides exceptional Customer Service to internal and external customers</li>
<li>Ensures compliance with federal, state, and local governments, third party contracts, and company policies</li>
<li>Must be able to communicate well with branch, management, patients and insurance carriers</li>
<li>Ability to perform account analysis when needed</li>
<li>Answering phones/taking patient calls regarding balance questions</li>
<li>Using portals and other electronic tools</li>
<li>Ensure claims are on file after initial submission</li>
<li>Identifies, escalates, and prepares potential payor projects to management and company Liaisons</li>
<li>Write detailed appeals with supporting documentation</li>
<li>Keep abreast of payor follow up/appeal deadlines</li>
<li>Submits secondary claims</li>
</ul>
 
Schedule:
<ul>
<li> M-F 830am-5pm, Pacific time Zone preferred</li>
</ul>
Requirements:
 
<ul>
<li>Previous Home Infusion and Specialty Pharmacy experience required</li>
<li>1-3 years or more of strong collections experience</li>
<li>High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred</li>
<li>Knowledge of HCPC coding and medical terminology</li>
<li>CPR+ systems experience preferred</li>
<li>Excellent math and writing skills</li>
<li>Excellent interpersonal, communication and organizational skills </li>
<li>Ability to prioritize, problem solve and multitask </li>
<li>Word, Excel and Outlook experience </li>
</ul>
 
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 
 
Soleo’s Core Values:
<ul>
<li>Improve patients’ lives every day</li>
<li>Be passionate in everything you do</li>
<li>Encourage unlimited ideas and creative thinking</li>
<li>Make decisions as if you own the company</li>
<li>Do the right thing</li>
<li>Have fun!</li>
</ul>
 
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. 
 
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keyword: accounts receivable, collection, specialty pharmacy, now hiring, hiring immediately
Keywords:

Accounts Receivable Collection Specialist-Remote-Frisco,TX

<h3>Job Description</h3>
Job Description
Technology Support Specialist
Position Open Until Filled Non-Union, Exempt, Full-Time Grade 8, $65,145 - $79,768 DOE Location:Kalispell, MT&nbsp;
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment
POSITION SUMMARYAssigned to the Technology Support Services work center, the Technology Support Specialist helps information system users overcome the challenges associated with using technology to perform work activities.&nbsp;The high-level objective of this position is to continually improve the technology related knowledge, skills, and abilities of FEC workforce. Will also assist with the routine activities of the Technology Support Services team and have a focus on the configuration, maintenance, and support of various line of business applications. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS
<ol>
<li>Serve as the technology support liaison to business units. This is the core function of the position and includes all efforts associated with developing and maintaining a technologically competent workforce.&nbsp;Includes, but not limited to the following tasks: &nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Continually assess the support needs of technology users and develop strategies to address those needs.</li>
<li>Facilitate technology training sessions either in a group setting or one on one basis.</li>
<li>Maintain advanced proficiency and knowledge of the technology deployed in the enterprise that presents the greatest challenge to the users.</li>
<li>Develop and maintain job aids.&nbsp;</li>
<li>Provide over the shoulder support and coaching where necessary to boost confidence with technology.</li>
<li>Identify solutions to work around known issues.</li>
<li>Disseminate information and technology use tips.</li>
<li>Maintain a broad knowledge of technology capabilities.</li>
</ol>
</li>
</ol>
<ol>
<li>Use standard operating procedures to assist with routine technology support activities including but not limited to the following:&nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Hardware and software inventory management.</li>
<li>Maintenance, administration, daily monitoring, and troubleshooting of information systems and server infrastructure.</li>
<li>Advanced phone system configuration and maintenance, such as PBX configuration, provisioning telephones on the IP network and maintaining cordless headsets.</li>
<li>Granting access to information and information system functionality.</li>
<li>Proactive analysis such as reviewing system logs for events that might degrade system performance.</li>
<li>Coordinate/deploy information system upgrades.</li>
<li>Transfer of knowledge and associated documentation to appropriate parties.</li>
<li>Document, and track, case histories, issues, and actionable steps taken to resolve issues.</li>
<li>Create and improve documentation of support procedures along with the maintenance of Technology Configuration Datasheets.</li>
<li>Assist in the set-up and support of new and existing information systems.</li>
<li>Execute and verify the completion of backup and recovery routines.</li>
</ol>
</li>
</ol>
<ol>
<li>When possible, perform tasks with minimal disruption to the daily needs of FEC.</li>
<li>Serve as a member of the IT On-call team.</li>
<li>Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC.&nbsp;Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.</li>
<li>Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.</li>
<li>In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.</li>
<li>Become familiar with and keep current with FEC objectives and applicable policies. &nbsp;</li>
<li>Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.</li>
</ol>
MINIMUM POSITION QUALIFICATIONS Education: Bachelor’s degree in computer science or related field of study preferred. &nbsp; Job Related Experience: 1 to 4 years of related experience required. Supervision: No Experience Supervising Required. Computer Skills: &nbsp; &nbsp; &nbsp;Hands-on experience with:
<ol>
<li>Secure network switching and routing, cabling, and network management</li>
<li>Microsoft Active Directory</li>
<li>Microsoft OS and server technologies</li>
<li>Server virtualization technology</li>
<li>Storage Area Networks</li>
<li>Remote Desktop Services and Virtual Desktop Infrastructure</li>
<li>Firewalls, routers switches and gateway devices</li>
<li>Multi-line phone systems</li>
</ol>
&nbsp; &nbsp; &nbsp;Detailed knowledge of:
<ol>
<li>TCP/IP networking including IP Classes, subnets, multicast, NAT</li>
<li>Backup and disaster recovery methodologies</li>
<li>Patch management processes</li>
<li>Wireless protocols and services</li>
<li>Must have the ability to provide well written technical procedures, user guides and internal communications</li>
<li>Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users required</li>
</ol>
Certificates &amp; Licenses: CompTIA Network+ and CompTIA A+ certification preferred. Other Qualifications: 
<ul>
<li>Able to work 40 hours per week with additional time as needed.</li>
<li>Present a professional appearance at all times.</li>
<li>Valid Montana Driver’s License and be insurable to drive FEC vehicles.</li>
<li>Be a team player with effective verbal and written skills.</li>
<li>Able to travel occasionally out-of-area and/or overnight.</li>
<li>Assume responsibility without direct supervision, display initiative and exercise good judgment.</li>
<li>Legible handwriting.</li>
<li>Be organized, accurate and exercise strong attention to detail.</li>
<li>Possess proven ability to maintain confidentiality.</li>
<li>Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.</li>
<li>Exhibit excellent member relations and customer service skills.</li>
<li>Read and understand technical information and communicate that information to coworkers to ensure comprehension.&nbsp;</li>
<li>Able to effectively prioritize tasks in a high-pressure environment.</li>
<li>Able to respond to maintenance issues or other needs at any time, including nights and weekends.</li>
</ul>
PHYSICAL DEMANDS (Based on an 8 hour work day)Stand F (Frequently) Walk F (Frequently) Sit F (Frequently) Handling / Grasping F (Frequently)Reach Outward F (Frequently) Keyboarding &nbsp;F (Frequently) &nbsp;Speaking &nbsp;F (Frequently) &nbsp;Vision &nbsp;F (Frequently) &nbsp;Hearing &nbsp;F (Frequently) &nbsp;Reach Above Shoulder R (Rarely) Foot or Leg Controls &nbsp;N (Not Applicable) &nbsp;Climb N (Not Applicable)Crawl R (Rarely)Squat or Kneel R (Rarely)Bend R (Rarely)DriveR (Rarely)Lift/Carry10 lbs. or less O (Occasionally) 11-25 lbs. R (Rarely) 26-50 lbs. R (Rarely)51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) &nbsp; Push/Pull10 lbs. or less R (Rarely)11-25 lbs.N (Not Applicable) 26-50 lbs. N (Not Applicable) 51-100 lbs. N (Not Applicable)
N (Not Applicable)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Activity is not applicable to this position R (Rarely)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 5% of the time (0 - 2 hrs./day) O (Occasionally)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day) F (Frequently)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day) C (Constantly)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity more than 66% of the time (8+ hrs./day) WORK ENVIRONMENT Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain. 
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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Technology Support Specialist

<h3>Job Description</h3>
Job Description
 
At Just Right Reader our mission is to make reading fun and for students to learn to read with engaging decodables that are representative of students in America's Schools. When students want to read and feel successful, their achievement rises! Join us in changing reading outcomes!
Just Right Reader is a strong fit for individuals who are passionate about learning, teaching, and who thrive in cross-disciplinary teams of educators, sales professionals, developers, designers, and individuals who love our product.
The opportunity:
We're hiring for our Sales Operations team to support our growing revenue organization. We're looking for someone who is detail-oriented, process-driven, and comfortable working cross-functionally across sales, customer success, and operations.
Whether you have a school district admin background or 3+ years in sales operations or enablement, we want someone who understands how to help a team close deals faster and more effectively.
What you'll do:
<ul>
<li>Serve as a key point of support during the pre- and post-sale process (quoting, paperwork, purchase orders, etc.)</li>
<li>Coordinate with sales reps to ensure deals are correctly scoped and move through our systems smoothly</li>
<li>Enter and manage sales orders in NetSuite (ERP) and HubSpot (CRM), ensuring accuracy and timely processing</li>
<li>Help build internal workflows and resources that streamline quoting, contracts, and district onboarding</li>
<li>Partner closely with our Sales Ops team to anticipate friction points and solve problems before they arise</li>
<li>Support the development of our new "Deal Desk" model – a support team that helps sales close more effectively</li>
<li>Track and report key operational metrics to improve deal velocity and team efficiency</li>
</ul>
What we're looking for:
<ul>
<li>3+ years of experience in sales operations, sales enablement, or school district administration</li>
<li>High attention to detail, organization, and comfort managing complex internal processes</li>
<li>A strong communicator who knows how to ask the right questions to get the full picture</li>
<li>Tech-savviness with some experience working in CRM/ERP tools like HubSpot or NetSuite (a plus, but not required)</li>
<li>Prior work with K-12 school districts and an understanding of how purchasing and contracting typically work (a plus, but not required)</li>
</ul>
Why join us:
<ul>
<li>Opportunity to make a meaningful impact in children's literacy!</li>
<li>Work with a passionate, driven team committed to innovation in education!</li>
<li>100% remote workplace - with access to an office in Dallas, TX!</li>
<li>Company expense card with home office stipend for set up!</li>
<li>Up to 12 weeks of parental leave!</li>
<li>Urbansitter Membership + $500 childcare credit per year!</li>
</ul>
Just Right Reader is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Operations & Support Specialist

<h3>Job Description</h3>
Job Description
Company Overview 
Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.
What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.
If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.
Hosting and Support Specialist
Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.
Essential Duties &amp; Responsibilities
<ul>
<li>Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.</li>
<li>Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. </li>
<li>Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.</li>
<li>Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. </li>
<li>Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.</li>
</ul>
Education &amp; Experience
<ul>
<li>Prior experience with website content management systems, a plus but not required.</li>
<li>A keen eye for detail, ensuring every project reflects our commitment to excellence.</li>
<li>A genuine eagerness to learn and expand one's skill set.</li>
<li>Exceptional time management abilities, juggling tasks and prioritizing effectively.</li>
<li>A natural inclination towards customer service, always putting our client's needs first.</li>
<li>The ability to adapt and grow within a dynamic and fast-paced environment.</li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
#LI-Remote

Hosting and Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Summary /Overview
In a hybrid work environment with 2 days in-office, the Customer Relations Specialist works with the Customer Service team to investigate and resolve issues affecting enrollment of customers in the Access Health CT Exchange system. S/he is responsible for resolving escalated inquiries in which investigation is necessary. Resolutions are based on policy, regulations, and procedures affecting enrollment of customers in the Access Health CT Exchange system. This position has no supervisory responsibilities and reports to a Customer Service Supervisor.
Essential Duties and Responsibilities
<ul>
<li>Serve as first level representative in handling escalated account inquiries that arise directly from the customer or from high profile vendors and stakeholders such as the Governor’s Office, CT Insurance Department (CID), DSS Hearings, Conduent Appeals Department, Public Affairs, Legal Department, and Department Heads&nbsp;</li>
<li>Utilize trained and researched knowledge of the Affordable Care Act (ACA) to resolve issues of a sensitive nature efficiently and accurately&nbsp;</li>
<li>Resolve service problems through clarification of the customer’s complaint, determination of the cause of the problem, selection of the best solution to the problem, explanation to the customer of how the problem will be resolved, expedite correction or adjustment; follow-up to ensure resolution.</li>
<li>Research employer appeals received from the federal exchange and consumer exemptions</li>
<li>Resolve inquiries via phone, email, mail, or social media</li>
<li>Utilize Worker Portal/Admin Tool and utility tool to resolve escalated issues</li>
<li>Log all customer calls according to established procedures and notate all action taken in the Customer Relationship Management (CRM) system</li>
<li>Access other sources for input in resolving an issue. Other sources include but are not limited to, insurance carriers, legal department, or department heads</li>
<li>Act independently in determining appropriate course of action to resolve issues, inquiries, or requests within established timeframes</li>
<li>Verify and investigate general inquires</li>
<li>Serve as point-of-contact to high profile stakeholders throughout resolution process.&nbsp;</li>
<li>Maintain confidentiality of all customer information according to the State of CT’s Ethics policy, AHCT’s Non-Disclosure agreement and AHCT’s Privacy and Security Policy. (ex: Personally Identifiable Information (PII), Protected Health Information (PHI) and Federal Tax Information (FTI))</li>
<li>Act as a Subject Matter Expert (SME) on customer issues resolution&nbsp;</li>
<li>Coordinate with other team members and/or departments to resolve issues promptly</li>
<li>Support operational readiness via system testing support</li>
<li>Attends all team training sessions</li>
<li>Other duties as required which may include the following:</li>
<li>Attendance at weekly meetings with the carriers, working directly with the carrier to correct issues that cannot be resolved within AHCT’s application system.&nbsp;</li>
<li>Attend Connecticut Insurance Department (CID) meetings and other outside meetings, as necessary</li>
</ul>
During Open Enrollment:
<ul>
<li>Educate consumers in the field on the opportunities available to obtain healthcare insurance under the Affordable Care Act</li>
<li>Oversee consumer enrollment process and guiding new store team members through the online process to apply for, reapply for, or change health care insurance coverage using the Access Health CT website</li>
<li>Provide daily statistics to the Field Enrollment Manager</li>
<li>Provide detailed information for issues recurring frequently and offer suggestions for resolution where applicable</li>
<li>Assist durational enrollment specialists when needed during particularly busy times</li>
</ul>
 
Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp;
<ul>
<li>BS/BA in a related topic or equivalent experience.</li>
<li>Bilingual skills a plus</li>
<li>2-3 years of experience in customer service including systems and processes within the health insurance industry preferred</li>
<li>Ability to understand, use and explain complex systems</li>
<li>Thorough understanding of the process and healthcare insurance benefits of the Affordable Care Act and updates on current regulations, as well as the ability to communicate that information</li>
<li>Must achieve a passing score of 80 on online certification exam within the first 2 weeks of hire</li>
<li>Ability to work in a rapidly changing environment</li>
<li>Competent in Microsoft Office system&nbsp;</li>
<li>Excellent communication, interpersonal, negotiation and organizational skills</li>
<li>Strong ability to evaluate complex problems and draw conclusions</li>
<li>Demonstrated strength in developing, documenting, maintaining, and explaining procedures/processes and/or solving problems</li>
</ul>
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, and utilize a phone or other electronic communication devices. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus.
 
Work Environment: this is an in-office role on Tuesdays and Wednesdays and 3 days remote. In office, the noise level in the work environment is usually moderate. Requires fast-paced deadlines and has a high stress at times. Travel within CT to enrollment locations may be required during the Open Enrollment period. No travel otherwise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
PIb5e785eacb39-25405-38177785

Customer Relations Specialist

<h3>Job Description</h3>
Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
 
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
 
 
Proposed Schedule: 40 hours per week. Monday-Friday, 7am-3:30pm
 
Note: This position is remote but candidates must live within driving distance of Queensbury, NY.
 
Position Summary
The Coding Specialist is responsible for all phases of coding and charge entry for health center services. This position acts as a support call center for all coding and charge entry questions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Essential Duties and Responsibilities:
<ul>
<li>Review health center, nursing home and hospital encounters and completes for accurate coding and charge entry</li>
<li>Review all encounters for accurate coding and enters charges in Athena, including CPT, E/M, and ICD-10 coding</li>
<li>Collaborates with all Network centers and employees as needed to accurately complete encounters and review patient charges </li>
<li>Responsible for Hold Buckets on a daily/weekly basis as assigned by supervisor</li>
<li>Demonstrates a good working knowledge of CPT, ICD10, HCPCS code books as well as remaining current on CPT, ICD10 and regulatory changes</li>
<li>Identifies areas of training and/or improvements for efficiency, productivity, and patient satisfaction </li>
<li>Complete Provider Coding Orientation</li>
<li>Complete audits as assigned i.e., provider, coding vendor, HHHN coder</li>
<li>Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.</li>
<li>Perform additional duties and special projects as assigned</li>
</ul>
Qualifications:
The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>At least three years’ experience in coding, medical terminology, or equivalent combination of education and experience</li>
<li>CPC Required</li>
<li>Strong customer service skills</li>
<li>Strong organizational skills</li>
<li>Ability to work with a variety of groups (managers, patients, insurance reps, other departments)</li>
<li>Ability to interact in a professional and efficient manner</li>
<li>Excellent computer skills, proficient in Excel and Word, Athena a plus</li>
</ul>
 The pay rate for this position is $25.00/hour.

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