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job_organization_name

city

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<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: $21.38-$26.22 Per Hour 
This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.
 
DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.
Why work at DFN?
At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -
<ul>
<li>We offer a 200% 401(k) match capping at 9% </li>
<li>100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.</li>
<li>Free 1 Gig high speed fiber internet service if you live within our service territory.</li>
<li>PTO package and 10 paid holidays including two days off for your birthday.</li>
</ul>
 
POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Nets products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.
OUR CUSTOMER COMMITMENTS:
We expect every DFN team member to embody the following values-
<ul>
<li>Customer First: Every action we take is grounded in meeting customer needs.</li>
</ul>
<ul>
<li>100% Local: We live here, work here, and care deeply about the people and communities we serve.</li>
</ul>
<ul>
<li>Enhancing Lives: We recognize that we are enabling lifes most important connections, work, education, health, and family.</li>
</ul>
<ul>
<li>The Best: We push for excellence in service, reliability, and value, every time.</li>
</ul>
 
CORE VALUES:
<ul>
<li>Commitment: You bring energy, loyalty, and perseverance to every interaction.</li>
</ul>
<ul>
<li>Leadership: You communicate clearly and motivate others by example.</li>
</ul>
<ul>
<li>Pride: You take pride in delivering service that goes above expectations.</li>
</ul>
<ul>
<li>Tenacity: You dont stop until the customer is taken care of, completely </li>
</ul>
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Provide resolution of entry level support issues spanning all of DFNs products and services.</li>
</ul>
<ul>
<li>Monitor customer tickets and respond in a timely manner.</li>
</ul>
<ul>
<li>Document and escalate tickets per DFN support procedures.</li>
</ul>
<ul>
<li>Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.</li>
</ul>
<ul>
<li>Manage multiple tasks/priorities simultaneously.</li>
</ul>
<ul>
<li>Assist in day-to-day order entry and processing.</li>
</ul>
<ul>
<li>Assist Broadband Technicians in turn-up and troubleshooting.</li>
</ul>
<ul>
<li>Clean and reset returned equipment for redeployment.</li>
</ul>
<ul>
<li>This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.</li>
</ul>
 
QUALIFICATIONS: 
<ul>
<li>High school diploma and two years of technical support or equivalent work experience required.</li>
</ul>
<ul>
<li>Excellent attendance and punctuality required.</li>
</ul>
<ul>
<li>Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.</li>
</ul>
<ul>
<li>Strong interpersonal skills to build rapport with prospective and existing customers.</li>
</ul>
<ul>
<li>Strong problem solving, diagnostic and technical troubleshooting skills.</li>
</ul>
<ul>
<li>Ability to master new software and applications specific to the industry and position.</li>
</ul>
<ul>
<li>Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.</li>
</ul>
<ul>
<li>Self-motivated, ability to work independently and in a team </li>
</ul>
<ul>
<li>Ability to communicate effectively, both orally and in writing </li>
</ul>
<ul>
<li>Able to meet physical demands with reasonable accommodations if necessary.</li>
</ul>
<ul>
<li>DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We’ll Provide:
<ul>
<li>
Robust benefits package including health insurance, dental, 401K, PTO and holidays
</li>
<li>
Salary range of $55,000-$65,000
</li>
<li>
A set schedule of 845am-5:15pm to help promote work/life balance
</li>
<li>
Support/mentorship from supervisors and other team members
</li>
<li>
Opportunities for continued growth and learning
</li>
</ul>
What You’ll Do:
<ul>
<li>
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
</li>
<li>
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
</li>
<li>
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
</li>
<li>
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
</li>
<li>
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
</li>
<li>
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
</li>
</ul>
Skills You’ll Need:
<ul>
<li>
At least 2 years of technical support experience (SaaS experience preferred)
</li>
<li>Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)</li>
<li>
3-5 years of professional in-office experience with small to medium sized businesses&nbsp;
</li>
<li>
Strong understanding of the technical support role in a call center environment
</li>
<li>
Experienced troubleshooting and problem-solving skills
</li>
<li>
Strong verbal and written communication skills
</li>
<li>Valid license and reliable transportation</li>
</ul>
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: <a href="https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981</a>

<h3>Job Description</h3>
Job DescriptionAbout the Role
We’re seeking a Technical Customer Support Representative to deliver exceptional service to both internal and external B2B customers. This is an entry-level support position ideal for individuals who are passionate about customer service and eager to grow in a technical support environment.
You’ll be the first point of contact for a variety of operational and technical support requests, including desktop issues, application troubleshooting, and user access needs. This role requires strong communication skills, a customer-first mindset, and the ability to multitask across multiple support channels.
Key Responsibilities
<ul>
<li>Provide courteous and professional customer service via phone, email, and ticketing systems</li>
<li>Resolve issues such as password resets, login problems, and transaction failures</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues</li>
<li>Guide customers through equipment requests, relocations, software installations, and access changes</li>
<li>Document all actions and resolutions in the ITSM ticketing system</li>
<li>Collaborate with team members on support projects and escalations</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings</li>
<li>Complete administrative tasks such as timesheets and compliance training</li>
<li>Participate in weekend shifts as scheduled</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Minimum 1 year of customer service experience (call center preferred; 20–30 calls/day)</li>
<li>Strong verbal and written communication skills in English</li>
<li>Comfortable navigating computer systems and multitasking across calls, tickets, and chat</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field</li>
<li>Experience with Salesforce or ServiceNow (ticketing and resolution platforms)</li>
</ul>
Why Join Us?
This is a purpose-driven role where you’ll help customers access opportunities and improve their experience through reliable support. You’ll be part of a team that values integrity, innovation, and social responsibility.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Axios Professional Recruitment&nbsp;is partnered with a manufacturing client in Greenville, MI who is actively looking to hire qualified individuals for a&nbsp;Technical Support Specialist&nbsp;career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.
Technical Support Specialist Benefits:
<ul>
<li>$20-23/hour – Based on Experience</li>
<li>Opportunities for career advancement within the company</li>
<li>Comprehensive training programs to enhance skills</li>
<li>Health and wellness benefits package once hired in</li>
</ul>
Technical Support Specialist Responsibilities:
<ul>
<li>Provide diagnostic resolution to field service issues</li>
<li>Capture service call information and perform follow-up tasks</li>
<li>Respond to inquiries related to service and company website</li>
<li>Assist customers in locating service agents and distributors online</li>
<li>Occasionally perform repairs on appliances in various settings</li>
</ul>
Technical Support Specialist Qualifications:
<ul>
<li>To be considered for the Technical Support Specialist position, applicants should:</li>
<li>Hold a degree in HVAC with an emphasis in Refrigeration (preferred)</li>
<li>Have experience in field service with appliances</li>
<li>Be proficient with database management systems and customer service</li>
<li>Demonstrate strong diagnostic and problem-solving skills</li>
</ul>
Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake. AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency. 
<h3>Company Description</h3>
AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English, with Spanish&nbsp;and/or French&nbsp;a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job DescriptionDescription:
The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. 
Requirements:
Responsibilities and Essential Job Functions:
<ol>
<li>Provide daily support to Conexon clients via phone, email, or chat.</li>
<li>Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.</li>
<li>Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.</li>
<li>Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.</li>
<li>Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.</li>
<li>Perform other duties as assigned to fulfill the objectives of this position.</li>
</ol>
Job Skills and Qualifications:
Required
<ul>
<li>High school diploma or equivalent required</li>
<li>Excellent customer service and problem-solving skills</li>
<li>Detail oriented individual</li>
<li>Strong communication skills and ability to remain calm and professional in all circumstances</li>
<li>Ability to multitask between systems and adapt to change</li>
<li>Must be able to work independently and with a team</li>
<li>Analytical thinker with technical aptitude </li>
</ul>
Preferred
<ul>
<li>Associate Degree or higher</li>
<li>Telecom industry experience a plus</li>
<li>Previous customer service/or technical support experience</li>
</ul>
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.
 
We are currently hiring for the following shift: 
Friday-Monday, 8am-7pm

<h3>Job Description</h3>
Job Description
A technical Support representative is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Tech Support will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).
DUTIES AND RESPONSABILITIES
<ul>
<li>Follow up regularly after closing a sale to ensure client satisfaction or when needed.</li>
<li>Respond promptly to customer technical queries and concerns to find solutions and defuse tension.</li>
<li>Respond quickly to customer problems.</li>
<li>Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.</li>
<li>Demonstrate how to use the equipment and achieve optimal performance of the equipment.</li>
<li>Explain issues with equipment and repairs to customers.</li>
<li>Follow all company's filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.</li>
<li>Build and develop positive relationships with customers.</li>
<li>Present new or additional products and services to existing customers</li>
<li>Send reports on sales activity, accounts status and possible issues.</li>
</ul>
REQUIRED SKILLS AND KNOWLEDGE
<ul>
<li>Proven experience as Technical Service Representative.</li>
<li>Experience in customer service is a plus.</li>
<li>Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.</li>
<li>Great mechanical aptitude and attention to detail.</li>
<li>Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.</li>
<li>Must be able to read blueprints and diagrams.</li>
<li>Ability to work independently without much supervision and effectively manage time.</li>
<li>Ability to multitask.</li>
<li>Teamwork and motivational skills.</li>
<li>Proficient in MS Office; familiarity with Salesforce or similar.</li>
<li>Bachelor's degree and/ or Minimum of 3 years' experience as Technical account representative.</li>
<li>Spanish is a plus</li>
</ul>

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