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<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.</li>
<li>Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser &amp; phone application).</li>
<li>This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.</li>
</ul>
Main Position Details:
Start: 11/03
Pay: $19.00/Hr
Schedule: Monday - Friday 8:00am-6:00pm
Additional Skills &amp; Qualifications
<ul>
<li>High school diploma / GED required</li>
<li>2+ years of customer service experience</li>
<li>2+ years of trouble shooting or technical background</li>
<li>Health insurance experience strongly preferred</li>
<li>Experience walking someone through an insurance benefits portal and how to navigate preferred</li>
</ul>
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Member Technical Support Representative

<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
<ul>
<li>Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship</li>
<li>Network Deployment</li>
<li>Networed AV-over-IP systems</li>
<li>HDMI and HDBaseT signal distribution</li>
<li>Video Walls and signage systems</li>
<li>HDMI testing and troubleshooting equipment</li>
<li>Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others</li>
</ul>
</li>
<li>Work toward pulling information together to deliver a solution to customers</li>
<li>Refer concerns about product or service failure to appropriate personnel for examination</li>
<li>Occasionally travel to client locations providing technical solutions</li>
<li>Occasional trade show attendance, such as CEDIA and InfoComm</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc131552

Technical Support Representative

<h3>Job Description</h3>
Job Description
Join HomePro, a leading provider in home automation and security services with a strong presence in Texas. We are dedicated to delivering top-notch customer experience and innovative solutions in home entertainment and technology. As part of our expansion, we are looking for a passionate Technical Support Agent to join our dynamic team.
Key Responsibilities
<ul>
<li>Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.</li>
<li>Respond to customer inquiries via phone, and email in a timely and courteous manner.</li>
<li>Maintain accurate records of customer interactions and technical issues in our database.</li>
<li>Collaborate with internal teams to identify solutions and escalate complex issues when necessary.</li>
<li>Stay current with new products and technologies to better assist customers.</li>
<li>Conduct remote troubleshooting and follow up to ensure resolution of issues.</li>
<li>Participate in training and development programs to enhance technical knowledge.</li>
</ul>
Skills and Qualifications
<ul>
<li>Strong problem-solving skills and technical acumen.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Previous experience in a technical support role is a plus.</li>
<li>Knowledge of home automation systems and technology preferred.</li>
<li>Ability to work effectively within a team as well as independently.</li>
<li>Customer-focused with a passion for delivering quality service.</li>
</ul>
Educational and Experience Requirements
<ul>
<li>High school diploma or GED required; additional technical certifications are advantageous.</li>
<li>Minimum of 1-year experience in a similar support role is preferred.</li>
<li>Familiarity with CRM software and ticketing systems is beneficial.</li>
</ul>
Benefits and Compensation
<ul>
<li>Competitive salary with opportunities for advancement.</li>
<li>Comprehensive benefits package including medical, dental, and vision coverage.</li>
<li>401(k) plan with company match.</li>
<li>Generous paid time off and company-recognized holidays.</li>
<li>Access to on-site gym facilities and other employee wellness programs.</li>
<li>Discounts on company products and services.</li>
</ul>
Why HomePro?
At HomePro, we strive to create an inclusive environment where employees feel valued and heard. As part of our team, you’ll have the opportunity to work with industry leaders and grow your career in a supportive atmosphere. We are committed to diversity and believe it enriches our company culture and drives innovation.
If you're ready to embark on an exciting career with HomePro, apply today and become part of a company that values expertise, growth, and customer satisfaction.
Company Website: <a href="http://www.HomeProTech.com" target="_blank">www.HomeProTech.com</a>
*HomePro is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.*

<h3>Job Description</h3>
Job Description*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 
Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job Description
At Harvis, Inc. we work to support business owners, their managers and Human Resource 'departments of one' giving them a trusted HR Partner.
Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees.
Our client, UnityLab Corp., located in Dushore, PA is searching for a Technical Support Representative to join their growing team in a full-time position. UnityLab Corp. specializes in manufacturing commercial appliances that work hard for small businesses and organizations. We put all our passion and design expertise into every product that carries our brand and are deeply committed to helping our customers use our products to their fullest potential.
The Technical Support Representative will be responsible for level one customer support for all product lines. This position will:
* Engage with customers through telephone and digital channels to resolve customer issues.
* Present a professional and positive image of the product/service and the company during customer interactions.
* Coordinate escalations, when necessary, with subject matter experts to resolve issues in a timely manner.
* Perform post escalation follow up to all related parties to improve processes and avoid repetitive occurrences.
*This position is a part of our on-site community and applicants must be available for work in the Dushore facility.
* Check us out to learn more about our businesses! <a href="https://buyunitynow.com/" target="_blank">https://buyunitynow.com/</a> and <a href="https://hoffman-ny.com/" target="_blank">https://hoffman-ny.com/</a>
!Apply Today! for immediate consideration.
 
Required Experience:
Experience/Skills:
* High school diploma or GED; degree in relevant field preferred
* Ability to use CRM software
* Prior mechanical experience &amp; service technician experience
* 3-5 years customer service experience; prior technical service experience a plus
* Strong organizational skills
* Excellent verbal and written communication skills

<h3>Job Description</h3>
Job Description
Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work)
Up to $3,000 incentive for joining our company!
Responsibilities:
<ul>
<li>Communicate effectively and empathetically with our agents and clients</li>
<li>Analyze callers’ questions and provide knowledge based resolutions</li>
<li>Ability to work in an above average paced environment</li>
<li>Record keeping skills and attention to detail are a must</li>
</ul>
 We are looking for:
<ul>
<li>Positive, can-do attitude</li>
<li>Excellent communication skills</li>
<li>Strong troubleshooting skills</li>
<li>Job ownership</li>
</ul>
 Benefits:
<ul>
<li>Up to $3,000 incentive for joining our company!</li>
<li>Company paid continuing education</li>
<li>Low-cost medical/dental</li>
<li>Company paid Life Insurance, Long and Short-term disability insurance</li>
<li>401K with generous company match plus profit sharing</li>
<li>2 weeks paid vacation, 1 week sick, plus 3 personal days</li>
</ul>
Why we are different: “Good people doing good work” has always been the key to our company’s success. As a privately held, family-owned company in business for over 58 years, we treat our associates as members of our family. Good, old-fashioned hard work, going above and beyond, and standing out above your peers take precedence over seniority. If you are ready to make a difference, apply today!
Company DescriptionAbout Londen Insurance Group Lincoln Heritage Life Insurance, serves some 1,000,000 policies and is the national leader in the Final Expense Market and we are looking for dedicated, hard-working, customer focused individuals to join our growing team. If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you! 
<h3>Company Description</h3>
About Londen Insurance Group\r\n\r\nLincoln Heritage Life Insurance, serves some 1,000,000 policies and is the national leader in the Final Expense Market and we are looking for dedicated, hard-working, customer focused individuals to join our growing team. If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you!

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description
PURPOSE
A technical Support representative is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Tech Support will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).
DUTIES AND RESPONSABILITIES
<ul>
<li>Follow up regularly after closing a sale to ensure client satisfaction or when needed.</li>
<li>Respond promptly to customer technical queries and concerns to find solutions and defuse tension.</li>
<li>Respond quickly to customer problems.</li>
<li>Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.</li>
<li>Demonstrate how to use the equipment and achieve optimal performance of the equipment.</li>
<li>Explain issues with equipment and repairs to customers.</li>
<li>Follow all company's filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.</li>
<li>Build and develop positive relationships with customers.</li>
<li>Present new or additional products and services to existing customers</li>
<li>Send reports on sales activity, accounts status and possible issues.</li>
</ul>
REQUIRED SKILLS AND KNOWLEDGE
<ul>
<li>Proven experience as Technical Service Representative.</li>
<li>Experience in customer service is a plus.</li>
<li>Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.</li>
<li>Great mechanical aptitude and attention to detail.</li>
<li>Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.</li>
<li>Must be able to read blueprints and diagrams.</li>
<li>Ability to work independently without much supervision and effectively manage time.</li>
<li>Ability to multitask.</li>
<li>Teamwork and motivational skills.</li>
<li>Proficient in MS Office; familiarity with Salesforce or similar.</li>
<li>Bachelor's degree and/ or Minimum of 3 years' experience as Technical account representative.</li>
<li>Spanish is a plus</li>
</ul>

<h3>Job Description</h3>
Overview:
We are seeking an entry-level&nbsp;Customer Support Technical Representative&nbsp;to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
Key Responsibilities:
<ul>
<li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li>
<li>Resolve technical issues such as login problems, password resets, and access requests.</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li>
<li>Document all actions and resolutions in the ITSM ticketing system.</li>
<li>Guide users through equipment requests, relocations, software installations, and programming changes.</li>
<li>Collaborate with team members on support projects and departmental operations.</li>
<li>Escalate complex issues to support tiers or team leads.</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings.</li>
<li>Complete administrative tasks such as timesheets and compliance training.</li>
<li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li>
</ul>
Work Environment:
<ul>
<li>Hybrid schedule (2 days in office weekly).</li>
<li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li>
<li>Call center operates 24/7, including holidays.</li>
</ul>
Required Skills:
<ul>
<li>Minimum 1 year of customer service experience (call center preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling 20–30 calls per day.</li>
<li>Ability to multitask across calls, tickets, and chat platforms.</li>
<li>Basic computer navigation skills.</li>
<li>Entry-level candidates and recent graduates encouraged to apply.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Experience with Salesforce or ServiceNow.</li>
<li>Experience in financial services, credit, or banking.</li>
</ul>
Example Customer Requests:
<ul>
<li>Password resets</li>
<li>Login issues</li>
<li>File expectations</li>
<li>Escalation handling</li>
<li>Transactional downtime</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4&gt;About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
\n\n
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
\n\n
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.</li>
<li>Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser &amp; phone application).</li>
<li>This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.</li>
</ul>
Main Position Details:
Start: 11/03
Pay: $19.00/Hr
Schedule: Monday - Friday 8:00am-8:00pm
Additional Skills &amp; Qualifications
<ul>
<li>High school diploma / GED required</li>
<li>2+ years of customer service experience</li>
<li>2+ years of trouble shooting or technical background</li>
<li>Health insurance experience strongly preferred</li>
<li>Experience walking someone through an insurance benefits portal and how to navigate preferred</li>
</ul>
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Description
Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
Team Collaboration: Assist team members on support projects and departmental operations.
Escalation: Consult with team lead on escalated tickets and follow-ups.
Teamwork: Maintain excellent teamwork on all assigned and scheduled support projects.
Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
Additional Duties: Perform other duties and special projects as assigned by senior tier members or Customer Support Leadership.
Skills
call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries
Top Skills Details
call center,computers/customer service,troubleshooting
Additional Skills &amp; Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
- entry level profile and/or graduate
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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