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<h3>Job Description</h3>
Job Description
The Technical Support Representative will work with internal and external customers on technical issues.&nbsp; &nbsp;
What you’ll do:&nbsp;
Primary Responsibilities: &nbsp;
<ul>
<li>
Production of timely and detailed service reports.&nbsp;
</li>
<li>
Appropriately actioning daily reports and providing status updates in a timely manner.&nbsp;
</li>
<li>
Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.&nbsp;
</li>
<li>
Interacting with and providing support to stakeholders across the globe.&nbsp;
</li>
<li>
Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.&nbsp;
</li>
<li>
Providing expedited support for prioritized cases.&nbsp;
</li>
<li>
Generate Return Material Authorizations (RMAs) and track RMAs until back in house.&nbsp;
</li>
<li>
Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary)&nbsp;
</li>
<li>
Performs other duties as assigned.&nbsp;
</li>
</ul>
What you need to know:&nbsp;
Experience/Skills/Education:&nbsp;
Required:&nbsp;
<ul>
<li>
High school diploma or GED required&nbsp;
</li>
<li>
Customer experience focused&nbsp;
</li>
<li>
Detail oriented &nbsp;
</li>
<li>
Excellent oral / written communication&nbsp;
</li>
<li>
Ability to work as a team or independently&nbsp;
</li>
<li>
A data entry or contact center or helpdesk background&nbsp;
</li>
<li>
Occasionally able to lift to 20lbs&nbsp;
</li>
<li>
Basic to Intermediate skills in Excel and Smartsheet applications
</li>
</ul>
Desired:
<ul>
<li>
Works on side projects designed to improve business operations and efficiency &nbsp;
</li>
<li>
Bilingual (Spanish) &nbsp;
</li>
</ul>
(Hourly Pay Rate Range: $20.00- $23.00 hourly)
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits.&nbsp;Come grow and GLOW with us

Technical Support Representative

<h3>Job Description</h3>
Job Description
Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234
Compensation: $65,000 - $70,000 annually Job Type: Full-time Pay Frequency: Annually
 Job Overview: We are seeking a highly motivated and experienced Technical Support Representative (Network &amp; VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our company's VoIP and network solutions.
 About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If you're highly organized, detail-oriented, and goal-driven—you'll fit right in at Vivant.
A Day in the Life as a Technical Support Representative (Network &amp; VoIP):
<ul>
<li>Diagnose and resolve SIP, RTP, and PBX-related voice issues</li>
<li>Manage customer and reseller tickets through our support system</li>
<li>Escalate complex faults to upstream carriers as needed</li>
<li>Deliver timely and accurate solutions to customers</li>
<li>Assist with moves, adds, and changes for customer systems</li>
<li>Document procedures for internal knowledge sharing</li>
<li>Support clients and partners during new VoIP solution deployments</li>
<li>Mentor and coach team members to improve service quality</li>
</ul>
Requirements:
<ul>
<li>At least 2 years of hands-on experience supporting VoIP (SIP and RTP)</li>
<li>Familiarity with protocol analyzers and interpreting results</li>
<li>Solid understanding of network basics and general telecom troubleshooting</li>
<li>Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)</li>
<li>Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)</li>
<li>Bonus if you have experience with:
<ul>
<li>Working in an ISP/MSP or managed VoIP environment</li>
<li>Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)</li>
<li>Completion of SIP School</li>
<li>IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)</li>
</ul>
</li>
</ul>
What We're Looking For:
<ul>
<li>A motivated self-starter with excellent written and spoken English</li>
<li>Customer-focused problem solver and team player</li>
<li>High attention to detail and integrity</li>
<li>Able to work independently and as part of a team</li>
<li>Someone who strives to be “so good they can’t be ignored”</li>
</ul>
 If you're an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you! Join Vivant and take your career to the next level!
 We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.
Alternate Job Titles &amp; Keywords: Alternate Titles:
<ul>
<li>VoIP Support Technician</li>
<li>Network Support Specialist</li>
<li>Telecom Support Engineer</li>
<li>Technical Support Analyst (VoIP)</li>
<li>VoIP and Network Specialist</li>
</ul>
Keywords: VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs

Technical Support Representative (Network & VoIP)

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
<ul>
<li>6 months Customer service experience preferred</li>
<li>Over 18 years of age</li>
<li>Ability to type 25 wpm</li>
<li>High School Graduate or GED</li>
<li>Comfort with desktop computer system</li>
<li>Proven oral &amp; written communication skills</li>
<li>Logical problem-solving skills</li>
<li>Ability to navigate Windows operating systems</li>
<li>Organization and work prioritization skills</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Job Description
Adecco is assisting a local client recruiting for Technical Customer Support Representative opportunities in Houston, TX. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that values innovation, hands-on training, and long-term career growth. If a Technical Customer Support Representative role sounds like something you would be interested in, and you meet the qualifications listed below, apply now! 
Responsibilities for a Technical Customer Support Representative include but are not limited to: 
<ul>
<li>
Provide technical product support and pricing information to customers via phone and email
</li>
<li>
Review customer specifications and prepare accurate quotes using ERP systems
</li>
<li>
Collaborate with internal departments including Sales, Engineering, and Production to ensure customer satisfaction
</li>
<li>
Manage multiple customer projects simultaneously, including order tracking, issue resolution, and post-sale support
</li>
</ul>
Candidates for Technical Customer Support Representative must meet the following requirements to be considered: 
<ul>
<li>
Must have a mechanical, electrical, or manufacturing technical background or understanding
</li>
<li>
Basic Excel skills required; experience with ERP systems such as Epicor is a plus
</li>
<li>
Strong data entry and typing skills (please include WPM on resume or application)
</li>
<li>
Excellent written and verbal communication skills; bilingual Spanish is a plus
</li>
</ul>
What’s in this Technical Customer Support Representative position for you?
<ul>
<li>
Pay: $25.00/hour
</li>
<li>
Shift: Monday–Friday, 8:00 AM–5:00 PM
</li>
<li>
Weekly paycheck
</li>
<li>
Dedicated Onboarding Specialist &amp; Recruiter
</li>
<li>
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
</li>
</ul>
This Technical Customer Support Representative position is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Houston, TX, apply today!
 Pay Details: $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

24,800 technical support representative Jobs