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<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job Description
Join our award-winning A-Team! 
Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. 
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business.
Affinitiv is seeking a Technical Support Representative to add to our Customer Success Team. Ideal candidates should have 2 years' experience in customer service with a technical background. This position requires someone that does well supporting end users on (web based) software programs, is personable and professional on the phone, has great patience, and is very savvy with software. They must have experience in providing customer support over the phone and via e-mail.
Position Responsibilities:
<ul>
<li>Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service</li>
<li>Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies</li>
<li>Recognize and escalate difficult technical/business issues within the organization</li>
<li>Work with support and/or product development personnel to troubleshoot and work around product issues</li>
<li>Prioritize and organize customer ticket workload</li>
<li>Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system</li>
<li>Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets</li>
</ul>
Position Requirements:
<ul>
<li>2+ years of high-level technical support in a Windows environment</li>
<li>2+ years technical experience with computer software, including the installation and configuration of Windows programs</li>
<li>Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred</li>
<li>Knowledge of Windows Server operating system architecture and security</li>
<li>Experience working with Zendesk preferred.</li>
<li>Knowledge of the car dealership industry</li>
<li>Excellent Customer Support and Technical skills</li>
<li>Excellent troubleshooting skills</li>
<li>Ability to communicate clearly both verbally and in writing</li>
<li>Must be well-organized and detail-oriented</li>
<li>Excellent people skills and the ability to work with a wide range of people</li>
</ul>
Ability to maintain composure and function well under pressure
Work from Here 
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends. 
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Technical Support &amp; Sales Representative
Aegis Security Solutions is seeking a professional Technical Support/Sales Representative. The primary function of this position is to handle and resolve calls from both customers and field technicians with operation and programming challenges. Upload and download changes requested by customers and technicians. Introduce and explain our smart home products to existing and new clients in person and over the phone.
Our technical support reps assist customers and technicians with technical questions, schedule service calls, and call dispatchers regarding service calls.
Job Details
<ul>
<li>Provide technical and customer support via telephone for inbound calls.</li>
<li>Troubleshoot varying degrees of technical support issues and walk customers through solutions over the phone.</li>
<li>Develop an extensive knowledge of security systems, smart home products, product lines and installation processes</li>
<li>Introduce and explain our smart home products to existing and new clients in person and over the phone.</li>
<li>Provide IT support to maintain computer based systems in the office and at customer sites.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
<ul>
<li>Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.</li>
<li>Knowledge of company functions is essential to this position.</li>
</ul>
Skills
<ul>
<li>Excellent time management, planning and forward-thinking skills.</li>
<li>Self-motivated and a professional attitude.</li>
<li>Excellent communication, listening, and telephone skills.</li>
<li>Excellent teambuilding, customer service, and interpersonal skills.</li>
<li>Must possess good decision making, problem analysis, and negotiating skills.</li>
<li>Must be very organized and detail oriented.</li>
<li>Technical alarm programming, maintenance and installation skills helpful.</li>
<li>Knowledge of computer hardware, networking and common IT management softwares.</li>
<li>Occasional need for creativity, mentoring, and training skills.</li>
<li>Continuous use of discretion is necessary.</li>
<li>Typing of 30 wpm.</li>
</ul>
Abilities
<ul>
<li>Ability to perform clerical duties.</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Ability to write routine reports and correspondence.</li>
<li>Ability to speak effectively before groups of customers or employees of organization.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations.</li>
<li>Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.</li>
<li>Ability to concentrate on a task over a period of time without being distracted.</li>
<li>Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
</ul>

Technical Support & Sales Representative

<h3>Job Description</h3>
Job Description
Axios Professional Recruitment&nbsp;is partnered with a manufacturing client in Greenville, MI who is actively looking to hire qualified individuals for a&nbsp;Technical Support Specialist&nbsp;career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.
Technical Support Specialist Benefits:
<ul>
<li>$20-23/hour – Based on Experience</li>
<li>Opportunities for career advancement within the company</li>
<li>Comprehensive training programs to enhance skills</li>
<li>Health and wellness benefits package once hired in</li>
</ul>
Technical Support Specialist Responsibilities:
<ul>
<li>Provide diagnostic resolution to field service issues</li>
<li>Capture service call information and perform follow-up tasks</li>
<li>Respond to inquiries related to service and company website</li>
<li>Assist customers in locating service agents and distributors online</li>
<li>Occasionally perform repairs on appliances in various settings</li>
</ul>
Technical Support Specialist Qualifications:
<ul>
<li>To be considered for the Technical Support Specialist position, applicants should:</li>
<li>Hold a degree in HVAC with an emphasis in Refrigeration (preferred)</li>
<li>Have experience in field service with appliances</li>
<li>Be proficient with database management systems and customer service</li>
<li>Demonstrate strong diagnostic and problem-solving skills</li>
</ul>
Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake. AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency. 
<h3>Company Description</h3>
AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play.
 JOIN THE HOME TEAM
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 WHAT WERE OFFERING The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations.</li>
</ul>
 WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Valid TN drivers license and satisfactory driving record.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
<li>High level of integrity and professional values.</li>
</ul>
 
WHO WE ARE United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
 
UNITED COMMUNICATION'S CORE VALUES: We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
<ul>
<li>Safety we assure the safety of everything we do.</li>
<li>Service we are responsive, informed, and easy to do business with.</li>
<li>United we communicate and collaborate.</li>
<li>Integrity we keep our promises and do the right thing even when no one is watching.</li>
<li>Driven we serve to win customers.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionTechnical Support SpecialistAbout the Role
Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions.
Required Qualifications
<ul>
<li>3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows OS, mobile devices, and cloud-based tools</li>
<li>Strong analytical and troubleshooting abilities</li>
<li>Skilled in Microsoft Office</li>
</ul>
&nbsp;Preferred Qualifications
<ul>
<li>Fluency in multiple languages</li>
<li>Passion for helping people and solving problems</li>
<li>Self-driven and able to work independently</li>
<li>Experience in firearms environments</li>
<li>Ability to explain technical concepts to clients with varying IT knowledge</li>
</ul>
&nbsp;Nice-to-Have Skills
<ul>
<li>Familiarity with Law Enforcement </li>
<li>Networking knowledge</li>
<li>Excellent customer service</li>
<li>Tech-savvy and adaptable</li>
</ul>
Job Responsibilities
<ul>
<li>Troubleshoot and resolve technical issues across various products and platforms</li>
<li>Build and maintain subject matter expertise on company offerings</li>
<li>Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat)</li>
<li>Report bugs and trends to stakeholders for continuous improvement</li>
<li>Deliver empathetic, accurate, and timely support</li>
</ul>
Performance Metrics
<ul>
<li>Service levels: response time, documentation, attention to detail</li>
<li>Call auditing: quality, empathy, accuracy</li>
<li>Productivity: number of calls/cases, call duration, CSAT, QA scores</li>
</ul>
Pay and Benefits
The pay range for this position is $55000.00 - $60000.00/yr.
Excellent medical, dental, and 401K benefits
Workplace Type
This is a hybrid position in Peachtree Corners,GA.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
REMOTE In DFW
Why Sonic?
 Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. 
Your Impact/Duties:
<ul>
<li>Provide customer support and technical issue resolution via phone, email or SMS</li>
<li>Configuration of customer equipment and/or software to connect to the internet</li>
<li>Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues</li>
<li>Collaborates with other employees to research and resolve issues</li>
<li>Resolves tickets generated by staff with technical requests/problems to maintain productivity</li>
<li>Provide industry leading customer care to all!</li>
</ul>
Must Haves:
<ul>
<li>Ability to think logically and problem solve</li>
<li>Friendly, can do attitude</li>
<li>Eagerness to learn</li>
<li>Strong sense of urgency, self-motivated, and able to handle a fast-paced environment</li>
<li>Effective verbal and written communication skills</li>
<li>An interest in computers and the Internet</li>
<li>Personal integrity and strong work ethic</li>
<li>Ability to manage competing priorities and keep accurate notes/data entry </li>
<li>Excellent customer service skills, desire to help and make a positive experience for customers</li>
<li>Bilingual in Spanish is highly preferred </li>
</ul>
Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
<ul>
<li>Medical + Dental + Vision benefits</li>
<li>401k and Profit Sharing</li>
<li>Remote opportunity</li>
<li>Paid Time Off</li>
<li>Education opportunities</li>
<li>Stipend for high-speed internet access</li>
<li>Paid Comprehensive Training</li>
<li>Growth Opportunities </li>
<li>Company Paid Pregnancy/Bonding Leave</li>
</ul>
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

<h3>Job Description</h3>
Job DescriptionSalary: $20/hr 
Technical Support Representative
Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.
About the Job
As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.
The initial training schedule will be Monday to Friday 11am- 7pm for the first 6-8 weeks and will transition to a 2pm -10pm shift and will include weekends.
This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. 
General Responsibilities
This position will be responsible for providing technical assistance to customers and clients by resolving basic technical issues and providing troubleshooting support. Success in this role requires a tech-savvy and customer-focused individual with strong interpersonal and communication skills, the capacity for independent judgment and discretion, as well as exceptional critical thinking and problem-solving abilities.
Primary Responsibilities
<ul>
<li>Troubleshoot and resolve basic technical issues related to computer systems, software applications and networks.</li>
<li>Offer exceptional technical assistance to customers via phone, email and chat, ensuring a high level of customer satisfaction.</li>
<li>Use exceptional communication and interpersonal skills to guide customers and clients through step-by-step solutions, using remote access tools when applicable.</li>
<li>Utilize critical thinking skills to troubleshoot and resolve issues efficiently, ensuring a customer-friendly experience.</li>
<li>Escalate complex issues to higher-level support or relevant departments as necessary.</li>
<li>Maintain and follow up on open tickets to ensure timely resolution and customer satisfaction.</li>
<li>Accurately document all interactions and technical solutions in the companys ticketing system.</li>
<li>Document common issues and solutions to contribute to internal databases.</li>
<li>Stay informed about product updates and system changes, sharing relevant information with cross functional teams to enhance overall support and prevent information silos.</li>
<li>Work closely with other technical support team members to share insights and improve the technical support process.</li>
<li>Collaborate with cross-functional teams to address customer and client needs</li>
</ul>
Minimum Qualifications and Requirements
<ul>
<li>6+ months of technical support-based experience</li>
<li>Exceptional written and verbal communication skills</li>
<li>Strong typing skills</li>
<li>Excellent critical thinking and problem-solving abilities</li>
<li>Applicants must be comfortable with working around adult content</li>
</ul>
VS Media provides a variety of health and wellbeing benefit programs including:
<ul>
<li>Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution</li>
<li>401K with company match</li>
<li>Generous, employer funded life insurance with additional, elective options for increased coverage</li>
<li>Voluntary accident insurance</li>
<li>Long-term disability subject to eligibility</li>
<li>Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)</li>
<li>10 paid company holidays per year</li>
<li>Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program</li>
<li>Two paid Office Closures per year</li>
</ul>
 
We will consider qualified applicants with a criminal background.
 
Principals ONLY!
 
CCPA Notice at Collection for California Employees and Applicants
Effective Date: January 1, 2023
Drafted and Updated: October 27, 2022

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
<ul>
<li>Identifying information, such as your full name, gender, date of birth, and signature.</li>
<li>Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.</li>
<li>Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.</li>
<li>Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).</li>
<li>National identifiers, such as SSN, passport and visa information, and immigration status and documentation.</li>
<li>Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.</li>
<li>Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.</li>
<li>Financial information, such as banking details, tax information, payroll information, and withholdings.</li>
<li>Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.</li>
<li>Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.</li>
<li>Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.</li>
<li>Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.</li>
</ul>

The Company collects Personal Information to use or disclose as appropriate to:
<ul>
<li>Comply with all applicable laws and regulations.</li>
<li>Recruit and evaluate job applicants and candidates for employment.</li>
<li>Conduct background checks.</li>
<li>Manage your employment relationship with us, including for:
<ul>
<li>onboarding processes;</li>
<li>timekeeping, payroll, and expense report administration;</li>
<li>employee benefits administration;</li>
<li>employee training and development requirements;</li>
<li>the creation, maintenance, and security of your online employee accounts;</li>
<li>reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;</li>
<li>workers' compensation claims management;</li>
<li>employee job performance, including goals and performance reviews, promotions, discipline, and termination; and other human resources purposes.</li>
</ul>
</li>
</ul>
<ul>
<li>Manage and monitor employee access to company facilities, equipment, and systems.</li>
<li>Conduct internal audits and workplace investigations.</li>
<li>Investigate and enforce compliance with and potential breaches of Company policies and procedures.</li>
<li>Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.</li>
<li>Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.</li>
<li>Perform workforce analytics, data analytics, and benchmarking.</li>
<li>Administer and maintain the Company's operations, including for safety purposes.</li>
<li>For client marketing purposes.</li>
<li>Exercise or defend the legal rights of the Company and its employees, affiliates and agents.</li>
</ul>
 
To view our applicant/employee privacy notice visit<a href="https://www.vsmedia.com/live-cams-pp-employees.php" target="_blank">https://www.vsmedia.com/live-cams-pp-employees.php</a>

If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please <a href="mailto:contacthr@vsmedia.comor" target="_blank">contacthr@vsmedia.comor</a> at 1-800-685-9236.

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