field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionSalary: $50,000 - $65,000 
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture. 
About the Position:
 
The goal of a Technical Support Engineer (Branch Engineer) is to be the face of the company while providing high-level technical support and customer satisfaction while on-site with our clients. Extraordinary communication, quick resolutions, and the ability to give clients confidence in our solutions are keys to driving our industry leading client satisfaction. Your primary focus will be troubleshooting and resolving issues or requests at client sites that cannot be fixed remotely. This includes travelling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your secondary focus will be assisting the Service Desk with standard tier one types of issues/requests.
 
Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will include 40% onsite remediation, 40% remote remediation, 10% project assistance, and 10% admin documentation.
 
Primary Responsibilities:
<ul>
<li>May require full time placement at an assigned client site.</li>
<li>Assist on-boarding team with data collection and documentation for newly onboarded clients.</li>
<li>Responsible for creating and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.</li>
<li>Install/configure/troubleshoot various devices and systems, including PCs, Macs, peripherals, network printers, mobile devices, UPS units, Windows servers, networking equipment, and third-party software. Experience extends to both Windows and Mac operating systems, as well as Exchange and the Microsoft 365 environment, which encompasses Intune and Azure.</li>
<li>Support 3rdparty vendors for installations ofnewISP connections,VOIP phones, network printers, etc.</li>
<li>Warrantyclaims for OEMmanufacturers (Lenovo, Dell, HP, Meraki, Apple, Ubiquiti).</li>
<li>Low Voltage work: Cat6e cabling installations and troubleshooting, mounting TVs, network, server, UPS and misc. AV equipment.</li>
<li>Communicate technical resolutionsto non-technical clients and members of our account management team.</li>
<li>Train new and existing branch engineers on different skillsets when applicable</li>
</ul>
 
Job Requirements:
 
<ul>
<li>Occasional physical requirement to twist, stretch, and lift over 50 lbs.</li>
<li>Reliable transportation and valid drivers license.</li>
<li>After-Hourswork will be required for critical outages, projects, and on-call rotation.</li>
</ul>
 
Qualifications:
 
<ul>
<li>2+years of experienceORapplicable certification with the followingtechnologies:</li>
<li>Desktop &amp; Laptop (PC, MAC is a PLUS)ORA+Certification, Apple - ACSP</li>
<li>Tabletsand Mobile Devices Microsoft, Apple, Android</li>
<li>Active Directory and Azure AD (Add/Removing Users, Modifying Permissions)</li>
<li>Microsoft Windows Server Operating systems Server 2019 and olderorMCSA Certification</li>
<li>Troubleshooting File, Print, Active Directory, application servers</li>
<li>1-2years of experienceworkingwith the following technologies:</li>
<li>UPS Devices Installing and configuring desktop and larger server roomdevices</li>
<li>Networkinghardware physicalinstallation,and hardware troubleshooting (firewalls,switches,wirelessaccesspoints)ORone of Network + , CCNAor Meraki ECMS1/ECMS2 certifications</li>
<li>Troubleshooting Online Exchange (Office 365) and Microsoft Exchange mailboxes, and licenses</li>
<li>Small Mediumlowvoltage cabling installations (Cat 5e/ Cat6), experience with cabling tools (tone and probe, crimping, and punch down) </li>
<li>Proficiency in troubleshooting complex systemsand understandingnetworkinfrastructures.</li>
<li>Extensive application support experience with:</li>
<li>Microsoft Office 365/ Microsoft Office</li>
<li>Microsoft Teams</li>
<li>Workstation Imaging Software</li>
<li>Antivirus</li>
<li>Workstation Encryption (Bit Locker)</li>
<li>Backup/Recovery Software</li>
<li>MDM software(Microsoft Intune)</li>
<li>Knowledge of desktop/laptop hardware diagnostic utilities, and ability to research a wide range ofissues.</li>
<li>Excellent communication skills, both written and verbal.This includesstrong interpersonal skills, with a focus on rapport building, listening and questioning skills.</li>
</ul>
 
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
 
At GadellNet, we live and celebrate our three core values:
<ul>
<li>Make an Impact</li>
<li>100% Responsibility 0% Excuses</li>
<li>Grow or Die</li>
</ul>
 
Benefits: 
<ul>
<li>GadellNet also offers the following benefits:</li>
<li>Health, vision, and dental insurance.</li>
<li>Paid time off, including parental leave and volunteer time.</li>
<li>Flexible work environment.</li>
<li>Access to mental health services.</li>
<li>Employee matching donation program.</li>
<li>401k and employer matching.</li>
</ul>
 
#IND

Technical Support Engineer (Branch Engineer)

<h3>Job Description</h3>
Job DescriptionAbout Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.
We value elegance, ownership, integrity, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
We're looking for a Technical Support Engineer to provide critical assistance to our clients and hosts. You'll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, onsite position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
<ul>
<li>Location: Los Angeles, CA (in‑office, 5 days/week) – easily accessible 10/405 freeways; free on‑site parking or pre‑tax commuter benefits available.</li>
</ul>
Vast.ai users or hosts strongly preferred.
Key Responsibilities
<ul>
<li>Provide technical support to customers and hosts via email, chat, and phone</li>
<li>Troubleshoot and resolve issues related to our GPU rental platform</li>
<li>Maintain and update support documentation</li>
</ul>
You Are
<ul>
<li>A self-starter comfortable working in a fast-paced, dynamic environment</li>
<li>Adaptable and willing to work flexible hours, including weekends</li>
<li>Detail-oriented with strong organizational skills</li>
<li>Passionate about AI and its potential to transform industries</li>
</ul>
To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.
Must-haves
<ul>
<li>Linux sysadmin or DevOps experience</li>
<li>Proficiency with Docker and GPU drivers (NVIDIA CUDA)</li>
<li>Hands-on with AI frameworks (TensorFlow, PyTorch)</li>
<li>Strong English written/verbal communication</li>
</ul>
Nice-to-haves
<ul>
<li>Familiarity with VMs</li>
<li>Prior experience in cloud-native support roles</li>
<li>Knowledge of Vast.ai platform (preferred)</li>
</ul>
Annual Salary Range
$90,000 - $120,000 USD + equity 
Benefits
<ul>
<li>Health, dental, vision and life insurance coverage</li>
<li>Matching 401K</li>
<li>Vacation and sick leave</li>
<li>Opportunity to grow into other technical or management roles</li>
<li>Fast growing, ambitious startup environment</li>
</ul>

Technical Support Engineer (SysOps)

<h3>Job Description</h3>
Job Description
100% remote
Interview Process: 1 round - virtual
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Role is 100% remote
Candidate location: No SC residency required. Open to nationwide candidates. Candidate must work EST time zone hours.
New position to provide backfill support PeopleSoft HR during the transition to a new HR/FIN ERP system. 
Programming:
Serves as analyst on moderately complex critical or auxiliary systems. Designs, codes, tests, documents, implements, and troubleshoots moderately complex programs, program modifications, or applications based on specifications or contract with the customer. Ensures that all work is timely, accurate, and in compliance with departmental or project standards.
Application Analysis:
Leads the analysis of business requirements and designs technical solutions to implement changes. Communicates with users to gather information, coordinates the testing and migration of moderately complex applications to production, and provides related customer training for those applications. Learns the business rules, technical design, and production requirements of complex subsystems. Modifies, tests, and implements programs in the subsystem at the lead analyst's direction.
Communication:
Provides resource estimates and progress reports to manager as well as to the customer.
6+ months Higher Education experience
5+ years PeopleSoft technical/functional experience
<ul>
<li>PeopleTools: App Designer - PeopleCode, Application Engine; SQR; Data Mover; Security setup (PeopleSoft Test Framework a plus)</li>
<li>Oracle SQL</li>
<li>PeopleSoft reporting tools – Query, BI Publisher</li>
<li>PeopleSoft HR experience with HR, Payroll, Talent Acquisition, Employee Self Service</li>
</ul>
Bachelor's degree in a field of study related to computing, mathematics, or business.
5+ years of experience with the PeopleSoft HR suite of applications and the PeopleTools suite of tools.
Extensive background working as a PeopleSoft programmer or developer.
Preferred Skills
Past working experience at Clemson University

PeopleSoft Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $40,000 - $55,000 DOE 
We are looking for top notch techs to expand our growing team in providing high-quality IT support to our Clients. As part of the Stringfellow Service Delivery Team, you will interact with our Clients daily, resolving issues that may include workstation support and setups, printers, mobile devices, password resets, Office 365 and other cloud applications.
If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in cloud application deployment projects and get hands on experience with the latest and greatest technologies.
Responsibilities:
<ul>
<li>Communicate and provide remote login support for clients via inbound/outbound calls, email, and help desk tickets.</li>
<li> Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions.</li>
<li> Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications.</li>
<li> Maintain a professional attitude and provide superior client service in all circumstances</li>
<li> Configuration and troubleshooting of desktops, laptops, and mobile devices.</li>
</ul>
Ideally you will also have:
<ul>
<li>Proven experience in the implementation and support of enterprise systems, applications, and related products</li>
<li> Working experience supporting all current Microsoft Server Operating Systems (Windows, Windows Server) </li>
<li> Working knowledge of Office 365 configuration and support</li>
<li> Ability to configure, support &amp; troubleshoot connection settings for Microsoft Outlook users in a cloud environment</li>
<li> Ability to communicate ideas in both technical and user-friendly language</li>
<li> Ability to prioritize and execute tasks in a high-pressure environment</li>
</ul>
Requirements:
<ul>
<li> 1-2 years of experience in a support role in the technology industry</li>
<li> Exceptional communication skills</li>
<li> Microsoft certifications are a plus </li>
<li> ITIL and Networking certifications a plus</li>
<li>Hybrid Work Environment - Brentwood/Nashville, TN Office</li>
</ul>
Benefits:
<ul>
<li>Competitive salary based on experience</li>
<li> Company paid health insurance and disability insurance</li>
<li> Paid vacation and sick leave </li>
<li> Certification and Training Reimbursement</li>
<li> Retirement plan with company match</li>
</ul>
To learn more about Stringfellow Technology Group, check out the links below:
<a href="https://www.Stringfellow.com" target="_blank">https://www.Stringfellow.com</a>

Level 1 Technical Support Engineer

<h3>Job Description</h3>
Job Description
Bacheler Technologies is currently looking for a Level 2 Technical Support Engineer to join our team in Montgomery Alabama! You will design and develop solutions to complex application problems or network concerns.
Responsibilities:
<ul>
<li>Oversee the installation of operating systems, network systems, software, and hardware</li>
<li>Monitor system operations to detect potential problems</li>
<li>Implement network systems to support communication between all departments</li>
<li>Provide technical direction and guidance to team members</li>
<li>Provide quality assurance review of new and existing software products</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in computer engineering, architecture, or other related fields</li>
<li>Fundamental knowledge of networking, hardware, and software</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
<li>Great written &amp; verbal communication skills</li>
</ul>
Company DescriptionBacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as: • Network Management • System Management • Threat Management • Backup Strategy • Budgeting Network Services 
<h3>Company Description</h3>
Bacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as:\r\n• Network Management\r\n• System Management\r\n• Threat Management\r\n• Backup Strategy\r\n• Budgeting Network Services

Level 2 Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client offices in New York City. The Technical Support Engineer, Field will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch. Primary Responsibilities
<ul>
<li>Primary responsibilities are descriptive and not restrictive in nature</li>
<li>Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively</li>
<li>Provides one-on-one end-user problem resolution for client (PC) software and connectivity</li>
<li>Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely</li>
<li>Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems</li>
<li>Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements</li>
<li>Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed</li>
<li>Acts as remote hands for engineering staff onsite as needed</li>
<li>Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles</li>
<li>Provides assistance to Tier 2-3 staff with problem research and documentation</li>
</ul>
 Have the Ability to: Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times. Knowledge of: Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities.&nbsp; Experience: 
<ul>
<li>2+ years providing end-user support for current PC desktop and application software</li>
<li>2+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment</li>
<li>2+ years providing support for an enterprise level userbase in either the legal or financial services industry</li>
</ul>
Special Requirements:
<ul>
<li>Must be able to sit for prolonged periods of time in front of a computer</li>
<li>Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking</li>
<li>Must have excellent written and oral communication skills&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
</ul>
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qLxyh7G25r

Technical Support Engineer, Field

<h3>Job Description</h3>
Job Description
Advanced Technical Support Engineers are part of the Advanced Technical Support team and help provide exceptional customer experiences by providing turn-key solutions to service incidents across Hotwire’s product portfolio. TSEs field a wide variety of inbound requests from various sources. While owning the incidents from identification through resolution, the TSEs will utilize their technical, critical thinking, and communication skills to restore services, build customer relationships, and keep an eye on how to improve processes along the way. To be successful in this role, a candidate must have a strong customer focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
RESPONSIBILITIES:
<ul>
<li>Provide exceptional technical support to our customers, addressing their queries and troubleshooting issues promptly and professionally.</li>
<li>Troubleshoot all incidents and escalate to higher levels as needed.</li>
<li>Monitor production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Coordinate onsite dispatch of Telecommunication technicians to repair services</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain the level and criticality of the problem.</li>
<li>Discover faults and conditions in a proactive manner and diagnose causes where appropriate and resolve expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.</li>
<li>Diagnose problems and resolve them in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Write thorough trouble ticket notes on production incidents and problems.</li>
<li>May write or revise system documentation and procedures.</li>
<li>May be required to travel (10% for training and other functions)</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li>
<li>Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.</li>
<li>Minimum of 4 years of experience in a Help Desk or high-volume call center preferred</li>
<li>Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques</li>
<li>Minimum of 4 years of progressively responsible work experience in network and / or server monitoring.</li>
<li>Experience in Monitoring Theory / Implementation</li>
<li>Experience in current Internet network hardware and software technologies</li>
<li>Experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.</li>
<li>Bachelor’s Degree or equivalent from four-year college or technical school. Additional experience or training may substitute for education.</li>
<li>Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.</li>
<li>Advanced computer proficiency in Microsoft Office products including Excel and Word.</li>
<li>Experience troubleshooting large-scale networks.</li>
<li>Strong knowledge of LAN/WAN and network protocols</li>
<li>Must be able to participate in video conferences professionally. This includes a quiet environment and an adequate internet connection.</li>
<li>Willing and able to work a flexible schedule that may include extended hours, travel, overnight and out-of-town stay, day/night shifts.</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Experience with ticketing system. (Jira/’service now’)</li>
<li>Knowledge of ITIL is preferred</li>
</ul>
BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 #LI-MC1

Advanced Technical Support Engineer

<h3>Job Description</h3>
Job Description
Job title
Technical Support Engineer II
Job type
Exempt 
Employee type
Full-time 
Team
IT 
Reports to
Director of Information Technology 
Location
Remote 
Duties and Responsibilities
Our support engineers work remotely and are highly skilled in fixing technical problems, including but not limited to networking and connectivity, M365 and On Prem account setup and administration, software and systems issue troubleshooting and resolutions. With a service first approach and mindset you’ll ease any doubts our users may have about products or services by providing consistent communication.   
  
The technical support engineer provides enterprise-level support to customers/users. An ideal technical support engineer’s resume should highlight their ability to conduct research, diagnose, troubleshoot, and resolve IT issues with client satisfaction in mind.  
Key Responsibilities: 
<ul>
<li>Install and configure computer applications. </li>
<li>Monitor and maintain computer networks. </li>
<li>Configure operating systems. </li>
<li>Resolve issues related to networking and connectivity.   </li>
<li>Prioritize and manage the workflow via a ticketing system. </li>
<li>Diagnose, troubleshoot, and resolve issues using customer input. </li>
<li>Configure computer systems that meet specific requirements. </li>
<li>Learn and work with emerging technologies. </li>
<li>Act as the first point of contact for clients with issues concerning their computer systems and equipment. </li>
<li>Keep track of system issues and adhere to the agreed timeline until an issue is resolved. </li>
<li>Interact with clients via phone, email or chats and provide concise written/verbal instructions. </li>
<li>Maintain procedural documents, inventory and reports. </li>
</ul>
<ul>
<li>Follow standard procedures to resolve issues by connecting them to relevant internal departments. </li>
<li>Provide prompt, accurate feedback to customers/users. </li>
<li>Ensure proper documentation of all issues. </li>
<li>Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.   </li>
<li>Train and Onboard users on how to use Angeion systems. </li>
<li>Monitor daily performance of technical systems.   </li>
<li>Help users deploy new software or hardware systems. </li>
</ul>
Requirements 
The essential qualifications include, but are not limited to the following 
Education and Experience:  
<ul>
<li>Operating systems including Windows and Linux. </li>
<li>Bachelor’s degree in at least one of the following: computer science, software engineer, information technology, or other related discipline. 1-3 years applicable experience preferred.  </li>
<li>Computer systems, networks, and mobile devices. </li>
<li>LAN/WAN/VPN/WiFi </li>
<li>Command line administration such as Power Shell. </li>
<li>Help desk software such as Zendesk. </li>
</ul>
<ul>
<li>Microsoft Office 365 </li>
<li>Microsoft Windows Active Directory and Domain Administration. </li>
<li>AWS Services </li>
<li>Azure Entra, Intune and Azure AD a plus</li>
</ul>
Traveling
Travel is not required for this position 
Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Sitting for extended periods is common. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 
This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time. You must be able to handle multiple tasks and diverse work problems daily. You must be able to handle stressful situations and interact with various types of customers, while also prioritizing your workload. 
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 
Reviewed with employee by:
Signature:
Name (print):
Title:
Date:
Employee acknowledgment
Signature:
Name (print):
Title:
Technical Support Engineer 
Date:
Angeion Group is an EOE/Veterans/Disabled/LGBT employer, promotes a drug free workplace, and complies with all state, federal, and local regulations as applicable.

Technical Support Engineer II

<h3>Job Description</h3>
Job DescriptionDescription:
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota 
 
Position: Technical Support Service Engineer 
Department: Engineered Services Department
 
Primary Objective of Position:
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions. 
 
Major Areas of Accountability:
<ul>
<li>Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary</li>
<li>Resolves service requests and promotes strong customer relationships. </li>
<li>Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.</li>
<li>Creates and processes warranty claims.</li>
<li>Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.</li>
<li>Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.</li>
<li>Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).</li>
<li>Demonstrated sense of urgency to affect timely response and resolution to customer requests.</li>
<li>Strong interpersonal skills, and ability to connect with internal and external customers.</li>
<li>Effective communication (written and verbal) with internal and external customers.</li>
<li>Demonstrated ability to effectively deal with difficult internal and external customers.</li>
<li>Demonstrated project management skills, including direction of technical and non-technical staff, and customers.</li>
<li>Ability to make recommendations regarding job methods.</li>
<li>Ability to prioritize workload and shift work activities; to meet business needs and department goals.</li>
<li>Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.</li>
</ul>
Physical Requirements:
<ul>
<li>Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.</li>
<li>Ability and willingness to wear fall protection equipment.</li>
<li>Physical ability to travel via public, commercial or personal transportation.</li>
<li>Must possess an insurable driver’s license and a valid Passport.</li>
</ul>
Salary:
 $65,000 to $80,000
 
Company cannot provide sponsorship for this position
Please, no agencies
Requirements:

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