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<h3>Job Description</h3>
Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based
This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.
What We Offer
<ul>
<li>Remote, work-from-home career</li>
<li>Average first-year earnings of $69K through commissions and bonuses</li>
<li>Increased earning potential in later years through performance and renewals</li>
<li>Residual income opportunities through client renewals</li>
<li>Unionized position with stock options</li>
<li>Comprehensive benefits package including medical, dental, and prescription coverage</li>
<li>Ongoing training and mentorship from experienced managers</li>
<li>High-quality leads provided with no cold calling friends or family</li>
<li>Flexible scheduling within a career-focused structure</li>
<li>Advancement and recognition opportunities with promotion from within</li>
<li>Supportive and collaborative virtual team environment</li>
</ul>
Qualities We Value
<ul>
<li>Willingness to learn and be coached through structured training</li>
<li>Friendly, outgoing, and professional communication style</li>
<li>Genuine desire to help others by providing guidance and solutions</li>
<li>Strong verbal communication and relationship-building skills</li>
<li>Sales or customer service experience is helpful but not required</li>
</ul>
Qualifications
<ul>
<li>Laptop or desktop computer with a working camera</li>
<li>Insurance license required or willingness to obtain one</li>
<li>Basic computer skills</li>
<li>Must reside in North America including the United States or Canada</li>
<li>We do not hire candidates residing outside North America</li>
</ul>
Responsibilities
<ul>
<li>Contact provided leads to schedule virtual meetings with clients</li>
<li>Present benefit programs and assist clients with enrollment</li>
<li>Build and maintain strong client relationships</li>
<li>Work closely with your manager to set goals and achieve them</li>
</ul>

Remote Customer Support Sales Specialist

<h3>Job Description</h3>
Job Description
Job Summary:
We’re looking for a sharp, resourceful, and customer-focused Technical Help Desk Representative to deliver top-tier technical support to our clients. In this role, you will handle incoming support requests across multiple channels, perform expert troubleshooting, manage and resolve service tickets, and provide clear, proactive communication throughout the support lifecycle. Your work will directly impact the quality of service our clients experience and support our team’s reputation for excellence.
Duties and Responsibilities:
<ul>
<li>Monitor case queues and manage incoming tickets, phone calls, and chat inquiries with urgency and professionalism.</li>
<li>Diagnose and resolve application and configuration issues, focusing on root cause analysis and sustainable solutions.</li>
<li>Maintain timely communication with customers, especially during service incidents or outages.</li>
<li>Assist with customer-specific support needs, including refunds, voids, and troubleshooting.</li>
<li>Document and escalate software bugs, unusual behaviors, or recurring issues to internal teams.</li>
<li>Update and maintain customer records in the CRM system with high attention to detail.</li>
<li>Contribute to the internal Knowledge Base by documenting procedures, troubleshooting steps, and support strategies.</li>
<li>Collaborate across teams by providing customer feedback, identifying potential sales leads, and sharing insights for product improvements.</li>
<li>Represent the company with product expertise at trade shows, webinars, training sessions, and customer meetings.</li>
<li>Participate actively in team meetings, ongoing training, and continuous improvement efforts.</li>
<li>Take part in after-hours support rotation as needed.</li>
<li>Perform additional duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>A minimum of 1 - 5 years in Technical Help Desk management is mandatory. </li>
<li>Bachelor of Computer Science (Preferred) </li>
<li>Experience with Revenue Collections and/or Operations (Preferred) </li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Strong verbal and written communication skills </li>
<li>Organized, detail-oriented, and capable of managing multiple tasks independently and as part of a team.</li>
<li>Able to explain technical concepts to both technical and non-technical users</li>
<li>Quick to learn and troubleshoot software applications, particularly in Windows environments, to assist others effectively.</li>
<li>Experience writing and/or reading basic SQL queries</li>
<li>Proficiency with Microsoft 365 tools, including Outlook, Excel, and Word</li>
<li>Organized, detail-oriented, and capable of managing multiple tasks independently </li>
</ul>
 Not required, but additional helpful skillsets or experiences: 
<ul>
<li>Experience with typical operations and procedures for state and local government organizations, including cities, counties, courts, and states </li>
<li>Proficiency using CRM and ticketing systems. </li>
<li>Advanced ability to read and write complex database queries</li>
<li>Knowledge of client-server structures and relationships </li>
</ul>
 Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using a telephone and computer
 Physical Demands:
<ul>
<li>Must be able to remain seated or at a workstation for extended periods while using a computer.</li>
<li>Regular use of computers, phones, and standard office equipment (e.g., printers, scanners).</li>
<li>Occasional movement around the office to collaborate with team members or access equipment.</li>
<li>Frequent verbal communication, both in person and via telephone, to assist customers and coordinate with colleagues.</li>
</ul>
 Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Customer Support Specialist (Remote)

<h3>Job Description</h3>
Job Description
We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our dynamic team. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction by providing prompt, accurate, and empathetic support. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering a seamless customer experience, all from the comfort and convenience of your home office.
 
Responsibilities
 
<ul>
<li>Provide prompt and courteous support through various channels including email, chat, and phone calls.</li>
<li>Diagnose customer issues and provide effective solutions in a timely manner.</li>
<li>Maintain a detailed record of customer interactions and feedback in the support system.</li>
<li>Work collaboratively with team members to identify opportunities for process improvements.</li>
<li>Assist in the development of customer support resources, such as FAQs and knowledge base articles.</li>
<li>Participate in training and onboarding new team members as needed.</li>
<li>Stay updated on product knowledge and industry trends to provide knowledgeable assistance.</li>
</ul>
 
Requirements
 
<ul>
<li>Proven experience in a customer support role or a related field.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving skills with a keen attention to detail.</li>
<li>Ability to work independently in a remote setting and manage time effectively.</li>
<li>Proficiency in customer service software and Microsoft Office Suite.</li>
<li>Empathy and patience when dealing with customer inquiries and complaints.</li>
<li>A proactive attitude towards learning and adapting to new technology and processes.</li>
</ul>

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