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<h3>Job Description</h3>
Job Description
About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software's goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role...
The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
<ul>
<li>Responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments</li>
<li>Communicate professionally and effectively in client interactions </li>
<li>Provide technical assistance and guidance in all aspects of the software </li>
<li>Ask probing questions to obtain an accurate understanding of client's needs </li>
<li>Research and provide possible solutions by using analytical, problem-solving, and organizational skills </li>
<li>Troubleshoot and escalate all potential issues appropriately </li>
<li>Accurately document all internal and external communications in a timely manner </li>
<li>Review open cases daily and complete follow-up weekly </li>
<li>Conduct peer reviews and peer audits as needed </li>
<li>Provide backup reception duties for phone, email, appointments, and chats as needed </li>
<li>Follow all departmental processes and procedures </li>
<li>Perform additional office, documentation, customer service, and special project tasks as required</li>
</ul>
Our ideal candidate will have: 
<ul>
<li>At least 1 year of customer service experience</li>
<li>Strong interpersonal, relationship building and active listening skills </li>
<li>Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service</li>
<li>Flexible, detail-oriented, self-starter that is a highly motivated quick learner</li>
<li>Must possess exceptional communication, analytical, problem-solving, and organizational skills </li>
<li>Ability to handle complex/stressful situations with a high level of professionalism </li>
<li>Strong team orientation with a focus on collaboration </li>
<li>Bachelor's Degree preferred OR equivalent work experience </li>
<li>Experience using HubSpot, Slack, SharePoint, and DevOps</li>
<li>Excellent verbal and written communication skills in both English and Spanish </li>
<li>Familiarity with client ticketing systems, VOIP, appointment, video, and chat software </li>
<li>Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools </li>
<li>Technical writing experience </li>
<li>Knowledge of Head Start/Early Head Start </li>
<li>Experience using ChildPlus Software</li>
</ul>
Why ChildPlus?
<ul>
<li>Excellent comprehensive benefits packages including: medical, dental, &amp; vision plans</li>
<li>HSA option with employer contributions</li>
<li>Vacation time, holidays, sick days, volunteer &amp; personal days</li>
<li>401K Plan with employer match and immediate vesting</li>
<li>Employee Stock Purchase Plan</li>
<li>Employee Discount Program</li>
<li>Medical, Dependent Care, and Transportation FSA Plans</li>
<li>Company paid Short and Long-Term disability and Life Insurance</li>
<li>Tuition Reimbursement and continued Professional Development</li>
<li>Fast paced, high energy workplace environment in prime downtown location</li>
<li>Regular company provided meals</li>
</ul>
Location
This position is based in our Atlanta, GA office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Atlanta, GA office a few days a week.

Customer Support Specialist

<h3>Job Description</h3>
Job Description
Do you have a passion for travel and helping others? Join our team as a Remote Travel Support Specialist, where youll help clients plan amazing vacations, provide world-class service, and enjoy the freedom of working from anywhere.
This is a perfect opportunity for someone who values flexibility, independence, and the chance to build a fulfilling remote career in the travel industry. No prior experience is required, full training and ongoing support are provided.
Key Responsibilities
<ul>
<li>
Assist clients with booking flights, hotels, cruises, and vacation packages.
</li>
<li>
Communicate with travelers via email, phone, and chat to answer questions and provide updates.
</li>
<li>
Research destinations, promotions, and travel options that best suit client needs.
</li>
<li>
Create personalized itineraries and present travel proposals professionally.
</li>
<li>
Resolve booking issues and provide solutions quickly and efficiently.
</li>
<li>
Maintain accurate client records and ensure exceptional service throughout the travel journey.
</li>
<li>
Participate in optional team trainings and stay updated on travel industry trends.
</li>
</ul>
 Qualifications
<ul>
<li>
Strong communication and interpersonal skills.
</li>
<li>
Passion for travel and helping others.
</li>
<li>
Organized, detail-oriented, and self-motivated.
</li>
<li>
Comfortable using computers, email, and online booking platforms.
</li>
<li>
Experience in travel, hospitality, sales, or customer service is helpful but not required.
</li>
</ul>
 Technical Requirements
<ul>
<li>
Laptop or desktop computer.
</li>
<li>
Reliable high-speed internet connection.
</li>
<li>
Smartphone for communication and updates.
</li>
<li>
Quiet, dedicated workspace.
</li>
</ul>
 Benefits
<ul>
<li>
100% remote; work from anywhere.
</li>
<li>
Flexible schedule and unlimited earning potential.
</li>
<li>
Exclusive travel discounts and perks.
</li>
<li>
Professional training and mentorship provided.
</li>
<li>
Supportive community of experienced travel professionals.
</li>
</ul>

Remote Travel Support Specialist

<h3>Job Description</h3>
Job Description
This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.&nbsp; The position offers virtual office (remote).&nbsp;&nbsp; Principal Duties and Responsibilities:
<ul>
<li>Minimum of 10+ years Telecom operations experience in customer service</li>
<li>Candidate should be self-managed and driven</li>
<li>Responsible for the operational daily management of telecommunications including;
<ul>
<li>Customer inventory</li>
<li>Order management</li>
<li>Contract management and administration</li>
<li>Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution</li>
<li>Escalations</li>
<li>Billing issues</li>
</ul>
</li>
<li>Project coordination of customer moves, adds, change, and disconnect orders </li>
<li>Voice and data migrations</li>
<li>Ability to maintain positive customer and internal relationships</li>
<li>Must have superior skills in communication and issue resolution </li>
<li>Candidate must possess a high understanding of Telecom contracts </li>
<li>Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex. </li>
<li>Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies</li>
<li>Ability to understand, analyze and explain Telco USOCs on CSRs </li>
<li>You must be able to review telecom order packages, submit to carrier, then manage project through installation</li>
<li>Implement projects to local and IXC Telcos including AT&amp;T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies </li>
<li>Build inventory records utilizing CSRs </li>
</ul>
Review of Daily Responsibilities:
Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.&nbsp;
Review of Qualifications:
<ul>
<li>10+ years of high-level experience in a related field operations within a telecommunications company</li>
<li>Must have excellent customer service skills and interpersonal skills</li>
<li>Must have advanced level skills in MS Office with a focus on Excel</li>
<li>Ability to work under pressure and to multi-task</li>
<li>Proactive, self-motivated, and determined attitude</li>
<li>Customer focused with an eagerness to engage when issues are encountered</li>
</ul>

Telecommunication Customer Support Specialist

<h3>Job Description</h3>
Job Description
Qualifications
<ul>
<li>This is a part-time, remote (work from your home office) position. Compensation is $10 per hour or current state minimum wage, whichever is higher.</li>
<li>Must be comfortable in Photoshop and Acrobat.</li>
<li>Basic knowledge of HTML and CSS.</li>
<li>Must have the desire to "go the extra mile" to please the client and be willing to provide outstanding support services to our schools in updating the graphic titles and photos on their websites.</li>
<li>Must be able to meet specific deadlines and resolve problems and questions.</li>
<li>Cooperate with team members to provide support.</li>
<li>Work a minimum of four hours per day (weekdays). In addition to that time, you may also work evenings and/or weekends if so desired.</li>
</ul>
Job Description
<ul>
<li>Modify existing website graphics as per update.</li>
<li>Create new graphics as per client instructions.</li>
<li>Complete updates accurately according to client instruction, School Webmasters style guide, and best website practices.</li>
<li>Coordinate with clients as needed to complete updates.</li>
<li>Assists with other projects as required.</li>
<li>Check and respond to email on a daily basis. Participate in ongoing training and development.</li>
</ul>
Our job application can be found at: <a href="https://www.schoolwebmasters.com/Application_for_Employment" target="_blank">https://www.schoolwebmasters.com/Application_for_Employment</a>
For information about our positions, visit our employment page: <a href="https://www.schoolwebmasters.com/Employment" target="_blank">https://www.schoolwebmasters.com/Employment</a>
Company DescriptionWe build and manage websites for schools throughout the U.S. Our business model utilizes work-from-home Moms and Dads who bring skill sets like graphic design, copywriting, UI, project management, and programming to our clients. We also manage all updates and website postings for our clients, so we value our content and graphic updaters who enjoy working with computers and who have a good grasp of grammar and punctuation. Our goal, as a company, is to provide exceptional service to our clients while also providing revenue-generating opportunities to contractors who want to keep their family/work priorities in balance. Our work-from-home opportunities do just that! This mother-daughter-founded company has been serving schools, organizations, and small businesses since 2003 and we now have 50+ talented and dedicated employees and contractors serving over 500 schools, educational organizations, and teachers. 
<h3>Company Description</h3>
We build and manage websites for schools throughout the U.S. Our business model utilizes work-from-home Moms and Dads who bring skill sets like graphic design, copywriting, UI, project management, and programming to our clients. We also manage all updates and website postings for our clients, so we value our content and graphic updaters who enjoy working with computers and who have a good grasp of grammar and punctuation.\r\n\r\nOur goal, as a company, is to provide exceptional service to our clients while also providing revenue-generating opportunities to contractors who want to keep their family/work priorities in balance. Our work-from-home opportunities do just that! This mother-daughter-founded company has been serving schools, organizations, and small businesses since 2003 and we now have 50+ talented and dedicated employees and contractors serving over 500 schools, educational organizations, and teachers.

Customer Support Specialist-Graphic Updater

<h3>Job Description</h3>
Job Description
Funnel Leasing Inc., is hiring for a Customer Support Specialist Tier 1. As a Customer Support Specialist Tier 1, you will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions and integrations professionally and courteously. Candidates for this position must be organized, detail-oriented, and self-motivated, with excellent listening and communication skills. Candidates must be able to analyze issues and translate their software knowledge into actionable directions customers can follow.  
This particular role is a hybrid, non-exempt position with an hourly pay range of $20.00–$25.00 (equivalent to $41,600–$52,000 annually). Support Specialists are expected to work onsite most days at our Tampa headquarters in Odessa, Florida, or from a designated office space in Dallas, TX, with occasional remote work flexibility. We are currently prioritizing candidates based in the Tampa or Dallas areas.
Why Funnel?
We are a U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!
Who is Funnel Leasing?
Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.
The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following:
<ul>
<li>Interact with customers and end users to provide support via phone, email, and chat and answer user inquiries</li>
<li>Document customer interaction, troubleshooting, and results clearly and concisely.  </li>
<li>Engages in the application of system analysis of software for best practices per technical documentation and provides solutions based on a diagnosis of the problem.  </li>
<li>Analyze, test, and modify Funnel software and integration based on their unique design and implementation of each customer </li>
<li>Identify and escalate trending issues and potential software defects to Leadership and Development.   </li>
<li>Ability to draw conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions  </li>
<li>Meet posted metrics for performance, including but not limited to case volume, CSAT, response, and SLA.  </li>
<li>Contribute to knowledge methodology: Knowledge Centered Services (KCS) by creating articles and/or reviewing existing articles for accuracy.</li>
<li>Must be willing to work off hour shifts including but not limited to weekends, evenings, overnight, and occasional holidays. Shifts may be rotational with other team members.</li>
</ul>
<ul>
<li>Create a culture of continuous improvement and learning for individual professional development</li>
<li>Foster collaboration within team and across the company</li>
<li>Performs other duties as assigned and modified at manager's discretion</li>
<li>Travel up to5%</li>
</ul>
Education, Work Experience, Knowledge, and Certifications 
<ul>
<li>Multifamily Industry Experience</li>
<li>Relevant Bachelor’s degree or equivalent, related experience.</li>
<li>1-3 years of experience in SaaS software customer support</li>
<li>Strong verbal and written communication skills</li>
<li>Experience with ticket management systems such as Salesforce Service Cloud and Jira</li>
<li>Experience or in-depth knowledge of the real estate / multifamily industry is a plus</li>
<li>Experience in ITIL, Knowledge Centered Support (KCS), HDI or other support frameworks is a plus.</li>
<li>The ability to receive and offer constructive feedback and work to maintain our company values and collaborative culture. Our team is mostly remote, so we work hard to stay connected &amp; you need to be a strong team player.</li>
<li>Ability to successfully follow defined processes and procedures  </li>
<li>Strong customer service skills with the drive to provide the best customer experience with each interaction.  </li>
<li>Organized, detail-oriented, and self-motivated , with the ability to work under pressure and attain pre-defined deadlines  </li>
<li>The ability to effectively communicate through phone, chat , and email is required . </li>
<li>Ability to work on multiple issues simultaneously in a fast-paced environment </li>
<li>Ability to work within a team environment and independently while maintaining a high level of efficiency.  </li>
<li>Proven ability to effectively diagnose and resolve customer issues, demonstrating a strong troubleshooting skillset in a customer support environment.</li>
<li>Ability to manage time effectively   </li>
</ul>
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. 
Equal Employment Opportunity
Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.
Americans with Disabilities Act
Employee must be able to perform all essential job functions, with or without reasonable accommodation.
Job Responsibilities
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization.
Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration.
Benefits
Employees may be eligible for various benefits. Generally, we provide employee access to:
<ul>
<li>Health insurance</li>
<li>Dental and Vision insurance</li>
<li>Company paid Life/AD&amp;D</li>
<li>Long-term Disability insurance</li>
<li>Short-term Disability insurance</li>
<li>Term Life insurance</li>
<li>Flexible Spending Account (FSA)</li>
<li>Health Savings Account (HSA)</li>
<li>Retirement Plan - 2% company match</li>
<li>EAP</li>
</ul>
In addition to these benefits, we also offer 
<ul>
<li>Uncapped Discretionary Time off</li>
<li>Sick Leave</li>
<li>13 paid holidays</li>
<li>One time remote work stipend</li>
<li>Employee recognition program</li>
<li>Employee-led Groups (ELG’s)</li>
</ul>

Customer Support Specialist Tier 1

<h3>Job Description</h3>
Job DescriptionDescription:
The Company:
Headquartered in Louisville, Kentucky, 3DR Labs, is the largest 3D medical image post-processing lab in the U.S., provides 24/7/365 access to more than 200 expert radiologic technologists and to state-of-the-art imaging software. Founded in 2005, 3DR Labs provides services to over a thousand hospital imaging departments, stand-alone imaging centers, and radiology practices. Turnaround times for CT and MRI exams are guaranteed within hours or even minutes. 3DR Labs also offers Imaging Excellence Advisory Services where our expert imaging advisors provide creative, practical, and sustainable solutions for your most difficult department challenges. With 3DR Labs, hospital imaging leaders have access to a high level of expertise and experience a truly collaborative relationship.
 
Visit us online at <a href="https://3drlabs.com" target="_blank">https://3drlabs.com</a> to learn more about us.
 
We are actively searching for a Customer Support Specialist for our Weekend day 7:00a-7:00p Fri/Sat/Sun shift!!
 
This is a REMOTE/VIRTUAL role and is open to candidates from the following states where we already have established operations: AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MO, MS, NE, OH, OK, OR, PA, SC, SD, TN, TX, UT, WA, WI, WV.
 
Job Summary:
The Customer Support Specialist is primarily responsible for creating continuity between 3DR Labs’ customers and the floor techs completing the post-processing of cases. Our customers are hospitals that send us images for evaluation and processing. Similar to a call center/contact center role, responsibilities include order entry, customer follow-up, order delivery notification, and communication with the technical staff regarding customer calls. Customer Support Specialist has a strong commitment to exceptional customer service and continuously works to streamline processes within the department. The Customer Support Specialist works directly with other departments to support 3DR’s goal of excellent patient care.
 
Requirements:
 
<ul>
<li>Dedication to profoundly impacting patient care.</li>
<li>Communicate with customers via telephone, fax, or e-mail with high professionalism. Provide outstanding, world-class customer service to our supported customers.</li>
<li>Create positive patient outcomes by correctly entering orders, including review of patient history, image count, and setting correct protocols.</li>
<li>Notify customers upon case completion.</li>
<li>Ensure that appropriate actions are taken to resolve customer problems and concerns.</li>
<li>Use expertise and show initiative to answer inquiries, resolve problems or forward to the appropriate staff.</li>
<li>Maximize efficiency for how orders move through the process by ensuring the first patient in is the first patient out (we train you to use the one-piece-flow methodology). </li>
<li>Independently complete job duties with minimal errors.</li>
<li>Champion of teamwork. </li>
<li>All other duties as assigned.</li>
</ul>
 
Qualifications: 
<ul>
<li>Excellent organizational, analytical, and problem-solving skills. </li>
<li>Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a high-volume department. </li>
<li>Excellent interpersonal and communication skills. Demonstrated professional demeanor speaking with colleagues, peers, and team members at every level of the organization. </li>
<li>Service-oriented and able to resolve customer grievances. </li>
<li>Ability to be self-motivated and work independently in a remote work environment, as well as in a team environment. We use specific metrics that will demonstrate how you are spending your time in a remote setting. </li>
<li>Flexibility to adapt to changing situations and the ability to prioritize tasks according to objectives. </li>
<li>This position may involve working non-traditional hours including evenings and weekends and occasional holidays to ensure continuation of operations. </li>
</ul>
 
Desired Education and Experience:
<ul>
<li>High school diploma or equivalent. </li>
<li>Knowledge of medical terminology preferred. </li>
<li>Customer service/call center work experience preferred. </li>
<li>Basic use of office equipment (phone, computer, fax) required. </li>
<li>Microsoft Office and computer navigation skills required. </li>
</ul>
 
Physical Requirements:
<ul>
<li>Prolonged periods sitting at a desk and working on a computer. </li>
<li>Ability to maintain considerable concentration with frequent time pressures and occasional interruptions. </li>
<li>Ability to maintain visual attention for considerable lengths of time. </li>
</ul>
 
EEO
 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment.

<h3>Job Description</h3>
Job Description
We're Changing the Rentals Industry
We're a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.
We're a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
We're looking for a customer-focused, tech-savvy professional to join our growing Apartment IQ Support Team. As a Customer Support Specialist, you'll be the go-to expert for customers after they're onboarded—helping them navigate the platform, resolve issues, and get the most value out of Apartment IQ.
You'll work collaboratively with our implementation, success, sales, and product teams to ensure customers have a seamless experience from setup to long-term success. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering outstanding service.
Responsibilities:
<ul>
<li>Provide timely, high-quality support to customers via email, chat, and virtual meetings</li>
<li>Troubleshoot user issues, data discrepancies, and technical challenges with accuracy and empathy</li>
<li>Partner with the implementation team to ensure a smooth transition from onboarding to support</li>
<li>Collaborate cross-functionally with product and engineering teams to identify, escalate, and resolve complex issues</li>
<li>Maintain up-to-date, detailed records of customer interactions, questions, and resolutions in Salesforce</li>
<li>Develop a deep understanding of Apartment IQ's features and data to confidently assist users</li>
<li>Proactively identify recurring issues or improvement opportunities and share feedback with internal teams</li>
<li>Contribute to documentation and help center content to empower customers with self-service resources</li>
<li>Manage multiple support cases and priorities in a fast-paced environment while maintaining a high level of accuracy and professionalism</li>
</ul>
Qualifications:
<ul>
<li>2–3 years of experience in a customer-facing support role (preferably in SaaS or B2B software)</li>
<li>Strong troubleshooting and problem-solving abilities, with a technical aptitude for learning new tools</li>
<li>Excellent written and verbal communication skills, with a focus on clarity and empathy</li>
<li>Highly organized and detail-oriented, able to manage multiple cases simultaneously</li>
<li>Self-motivated, proactive, and comfortable working in a fast-changing environment</li>
<li>Experience with Salesforce, help desk systems (e.g., Zendesk, Intercom), or customer success platforms (e.g., Gainsight) preferred</li>
<li>Familiarity with data tools or analytics platforms is a plus, but not required</li>
</ul>
Why Rentable:
<ul>
<li>100% remote workplace</li>
<li>Competitive Compensation</li>
<li>Open Vacation Policy (you take vacation whenever you want)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program</li>
<li>401k Program</li>
<li>No A**hole policy</li>
</ul>
If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

Customer Support Specialist - ApartmentIQ

<h3>Job Description</h3>
Job Description
We're Changing the Rentals Industry
We're a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.
We're a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
As the Support Specialist for our Daylight product, you will be instrumental in ensuring a seamless customer experience for our multifamily partners as they adopt and utilize our revenue management platform. You will collaborate closely with our Pricing Advisors, Implementation team, and Customer Success Managers to troubleshoot technical issues, resolve data and configuration challenges, and provide timely support that drives customer confidence and retention.
This role requires exceptional problem-solving skills, technical curiosity, and a customer-first mindset. You'll serve as a trusted point of contact for users, ensuring platform reliability, quick issue resolution, and consistent, high-quality communication. Responsibilities:
<ul>
<li>Support Customers: Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support related to revenue management tools and data feeds.</li>
<li>Investigate &amp; Resolve Issues: Diagnose and resolve system, data, and performance issues quickly and effectively, escalating as needed to internal teams.</li>
<li>Collaborate Cross-Functionally: Partner with Pricing Advisors, CSMs, and Product teams to ensure smooth handoffs, accurate configurations, and timely resolutions.</li>
<li>Maintain System Health: Monitor integrations, data accuracy, and system performance, identifying and addressing recurring issues to prevent future disruptions.</li>
<li>Document &amp; Communicate: Create clear internal documentation and customer-facing knowledge articles to support scalable issue resolution.</li>
<li>Enhance Customer Experience: Track common feedback and support trends to identify opportunities for process improvement and product enhancement.</li>
<li>Contribute to Onboarding: Assist with the technical setup and validation of new customer accounts during the onboarding process.</li>
</ul>
Qualifications:
<ul>
<li>2+ years of experience in a customer support, operations, or technical troubleshooting role — preferably within SaaS, PropTech, or property management.</li>
<li>Strong analytical and problem-solving skills with the ability to diagnose and resolve system or data-related issues.</li>
<li>Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan, etc.) a plus.</li>
<li>Proficiency in Excel and/or Google Sheets for data analysis and reporting.</li>
<li>Excellent written and verbal communication skills, with the ability to explain complex issues in simple terms.</li>
<li>Highly organized and able to manage multiple open tickets or projects simultaneously.</li>
<li>Self-starter with a service-oriented mindset and desire to continuously improve customer satisfaction.</li>
</ul>
Why Rentable:
<ul>
<li>100% remote workplace</li>
<li>Competitive Compensation</li>
<li>Open Vacation Policy (you take vacation whenever you want)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program</li>
<li>401k Program</li>
<li>No A**hole policy</li>
</ul>
If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 
We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

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