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<h3>Job Description</h3>
Job Description
About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for an Remote Customer Support Specialist to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
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<li>
Respond to inbound calls from existing customers
</li>
<li>
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
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Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
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<li>
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
</li>
</ul>
Compensation and perks:
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Hourly wage: $18.00 - 21.00
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We will pay for your P&amp;C license (expected within 60 days after starting)
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Medical, dental, vision insurance, 401K match
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Ability to work remotely (we provide work equipment)
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Ongoing training and mentorship from our leadership team
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An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
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</ul>
Schedule:
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Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
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</ul>
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. 
Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:recruiting@jerry.ai" target="_blank">recruiting@jerry.ai</a>
About Jerry:
Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets.&nbsp;
Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.&nbsp;
Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Remote Customer Support Specialist (P&C)

<h3>Job Description</h3>
Job DescriptionYour Future Role:
As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
This is a hybrid role with 3 in-office days per week — Monday, Tuesday, and Thursday — in either our San Francisco or New York office. We’ve found that some of our best ideas (and best laughs) happen when we’re together in person, so we prioritize time in the office for team connection, collaboration, and momentum. You’re always welcome to come in more often if that’s your style — the office is here for you. The rest of the week is flexible—&nbsp; work from wherever you do your best work!
Team Snapshot:
You’ll be joining a tight-knit, high-trust Customer Support team that’s obsessed with helping construction teams move faster, with fewer headaches. We’re former builders, operators, and technologists who know that great support isn’t just reactive — it’s a strategic lever. You’ll partner daily with our product, engineering, and sales teams to close feedback loops and elevate the voice of the customer.
Our Support team shows up with curiosity, urgency, and zero ego. We celebrate operational excellence and know that small process improvements can unlock big wins for our customers. While our work is fast-paced and high-impact, we make space for deep learning, good laughs, and the occasional mid-week coffee run.
You’ll work closely with teammates in New York and San Francisco, with in-office days dedicated to deep collaboration, shared problem-solving, and building momentum together.
What You'll Help Build:
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Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
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Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
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Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
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Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
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Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
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</ul>
What You'll Need:
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Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
</li>
<li>
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
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<li>
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
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<li>
Experience in the construction, payroll, benefits, or software industries is a plus!
</li>
</ul>
Interview Process:
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:
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Recruiter Screen 
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Written Assignment Submission
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<li>
Hiring Manager Interview
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<li>
Technical Domain Exercise
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<li>
Miter Values Interview
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</ul>
The Extras That Matter:
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Competitive Compensation: We ensure we offer competitive market salaries and commission. 
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<li>
Medical Insurance: Comprehensive medical plans to suit you and your family’s needs.
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Dental &amp; Vision Insurance: Coverage for all your dental and vision needs.
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401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
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<li>
Flexible Spending Accounts (FSA): Ability to contribute to an FSA for your medical and dependent care needs
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Stock Options: Be a part of our success with equity in the company!
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Unlimited PTO: Take the time you need to recharge and be your best self.
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Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
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Remote WFH Stipend: $300 work-from-home stipend for our remote employees who don’t live near an office.
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</ul>
Community and Culture:
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Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.
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Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.
</li>
</ul>
Perks and Extras:
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Office Perks: If you’re in-office, enjoy free snacks, coffee, and a collaborative space.
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Commuter Benefits: Pre-tax options for transit and parking expenses.
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</ul>
 Equal Opportunity:
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $60K - $90K

Customer Support Specialist

<h3>Job Description</h3>
RE/MAX, LLC is looking for a Customer Support Specialist I to join our Team!
 
A successful Customer Support Specialist will deliver comprehensive, high quality support of various RE/MAX products and services. On this fast-paced team, the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems, leveraging technology, and helping others to promote customer success. Through collaboration and teamwork, the Product Support team aims at delivering an exceptional experience to our customer each and every time. We are currently in a "remote" environment so candidate would be working from home.
 
Essential Duties
<ul>
<li>Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service</li>
<li>Provide insight and resolutions to our agents/affiliates via phone, chat, and email through our ticketing system</li>
<li>Provide key stakeholders regular reports as to the success of the Product Support team</li>
<li>Works in high performing team environment where collaboration, performance and customer service are the highest priorities</li>
<li>Participate in identification of process improvement opportunities</li>
<li>Liaise with other departments on projects and company initiatives as needed</li>
<li>Provides technical support of commercial and proprietary applications</li>
<li>Assists in the pre-production testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products</li>
</ul>
 
Qualifications &amp; Skills:
<ul>
<li>Bachelor’s degree in business, technology or similar curriculum is preferred</li>
<li>2+ years’ experience in a customer support, operations support, product support, application support role preferred</li>
<li>Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred</li>
<li>Ability to effectively communicate complex ideas in a clear and concise manner</li>
<li>Ability to establish and maintain effective working relationships with co-workers, stakeholders, customer and vendors</li>
<li>Ability to become a subject matter expert in both commercial and custom developed software</li>
<li>Sincere passion for delivering exceptional customer service and overall experience</li>
<li>Experience in real estate industry is a plus</li>
<li>ITIL experience/certification a plus</li>
<li>Must be able to work until 6pm Monday – Friday, as well as participate in rotating on call schedule</li>
<li>Ability to work Saturdays</li>
</ul>
 
Hire Range/Rate:
$40,500 - $47,500
 
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
<ul>
<li>Competitive Medical, Dental, and Vision benefits</li>
<li>Retirement plans with optimal company match</li>
<li>Annual bonus/merit opportunity</li>
<li>Educational Assistance</li>
<li>Mental Health support program</li>
<li>M.O.R.E. Events offered in-person and virtually</li>
<li>Mentorship program</li>
<li>Employee Resource Groups</li>
<li>Community Engagement</li>
<li>Diversity, Equity, and Inclusion</li>
<li>Parenting</li>
<li>Remote</li>
<li>Women at RE/MAX</li>
</ul>
 
RE/MAX, LLC &amp; Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
 
 
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 
 
*As measured by transactions sides
Application Deadline: July 22, 2025

4,420 Remote Customer Support Specialist Jobs