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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Hours: 8:30 - 5:30 pm (flexible)
Location: 100% onsite in Mason, OH
GENERAL FUNCTION
The UM Support Analyst/Admin administrative and data entry work supporting UM prior authorization requests, work in Facets, Filebound, Jira, outbound notification calls to providers and members.
Brief Description of Work:
<ul>
<li>administrative and data entry work supporting UM prior authorization requests, work in Facets, Filebound, Jira, outbound notification calls to providers and members</li>
</ul>
Specific Skills Needed:
<ul>
<li>Top 3-5 mandatory and/or minimum requirements data entry experience, familiarity with excel and office</li>
<li>Top 3-5 desirable attributes/qualifications? Critical thinking skills, attention to detail, ability to multitask</li>
<li>Prior HealthFirst &amp; Anthem prior authorization experience a plus.</li>
</ul>
Company DescriptionComputech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs. 
<h3>Company Description</h3>
Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs.

Healthcare Administrative Support

<h3>Job Description</h3>
Job Description**This position is for a Substitute/PRN position with varying hours and shifts. This schedule would change weekly based on the needs of staffing and the candidate's availability. Healthcare Support Tech positions give priority to candidates with a valid CNA license** 
GHA Autism Supports is seeking qualified Substitute Direct Healthcare Tech I to join our team. Substitutes work on an as-needed basis. The right candidate for this position will be flexible, creative, motivated and self-directed in providing support to individuals with autism. Hours for the position may vary, and may require morning, holiday, and/or weekend availability. Preference will be given to candidates who are available to work on any shift (1st, 2nd or 3rd) and who are available to work 12-hour shifts on Saturdays and Sundays. Substitutes are expected work at least one shift every month, and must attend trainings as scheduled to maintain required credentials.
BASIC FUNCTION: To integrate GHA’s mission, vision and values by providing professional, person-centered guidance and support to individuals who have autism. This position provides personal or medical care as needed, teaches appropriate behaviors and provides behavior management assistance. The Direct Support Trainer assists people with autism in developing daily living skills, reaching personal goals, and becoming more integrated into their community.
QUALIFICATIONS: High school diploma or equivalent required. Valid driver’s license required. Dependability and reliability required. Essential functions of the position include English language proficiency in both written and spoken English. Applicants must exhibit good communication skills and the ability to verbally express thoughts clearly. Applicant must accurately complete written documentation in a timely manner. Must have the ability to operate and navigate a personal computer. Must have the ability to work well with others, show a positive attitude, and maintain confidentiality. Driving record must meet our insurability standards. Must pass a comprehensive criminal background check and be at least 18 years of age.
ESSENTIAL FUNCTIONS:
<ul>
<li>Follow, implement, and provide feedback with person-centered and behavioral outcomes.</li>
<li>Plan, perform, or assist with care or activities with individuals according to their preference or needs, to include, but not limited to, household chores (cooking, cleaning, personal hygiene, laundry, dishes, vacuuming, fixing bed, household maintenance, etc.), community involvement, social, recreation and leisure skills, communication skills, personal safety skills, appropriate behavior.</li>
<li>Provide opportunities for new experiences in the community or home.</li>
<li>Maintain confidentiality in all aspects of the job.</li>
<li>Ensure the safety and well-being of the individual(s) served at all times.</li>
<li>Assist individual(s) served by GHA with self-advocacy skills and promote independence.</li>
<li>Transport individuals (adhering to all safety policies and laws) as needed to meet program objectives and individual needs.</li>
<li>Exhibit flexibility to changing situations and be able to adapt as necessary.</li>
<li>Participate in required meetings and trainings.</li>
<li>Take direction and initiate actions that will allow for cross-training at multiple sites if required.</li>
<li>If applicable to the person, apply therapeutic intervention techniques as needed to individuals with verbal or physical aggression.</li>
<li>If applicable to the person, assist with or perform personal care—bathing, bowel and bladder care, showering, exercising, feeding, hair care (brushing, washing, styling, shaving), dental care (brushing, flossing, dentures), nail clipping, etc.</li>
<li>Medication management, if applicable to the individual. Ensure proper medication administration.</li>
<li>Maintain accurate financial management and documentation of client funds.</li>
<li>Ability to effectively manage and redirect behaviors, both physical and verbal.</li>
<li>Other duties as assigned.</li>
</ul>

Substitute Healthcare Support Tech I

<h3>Job Description</h3>
Job Description
Part Time Healthcare Admin SupportLocation: Albuquerque, NM | Pay Rate: $20/hr | Temp to Hire
LHH is seeking a reliable and detail-focused Healthcare Support Specialist to join a well-established medical team in Albuquerque. This part time role is perfect for someone eager to grow their skills in a dynamic healthcare environment while supporting physicians and clients through excellent communication and operational support.
What You’ll Do:
<ul>
<li>
Serve as the key communication link between physicians and multiple sites, managing incoming calls efficiently.
</li>
<li>
Oversee paperwork flow and maintain essential office equipment such as fax machines and computers.
</li>
<li>
Provide basic technical assistance with radiology systems including RIS, PACS, and PowerScribe.
</li>
<li>
Support radiologists by retrieving prior imaging and facilitating smooth workflow.
</li>
<li>
Handle routine office duties like stocking the fridge and folding laundry.
</li>
<li>
Assist in building security by monitoring alarms during after-hours shifts.
</li>
<li>
Perform other duties as assigned by leadership to keep operations running smoothly.
</li>
</ul>
What We’re Looking For:
<ul>
<li>
At least 2 years of experience in a healthcare or physician group setting; familiarity with multi-line phone systems is a plus.
</li>
<li>
Basic understanding of medical terminology preferred.
</li>
<li>
Proficiency in Microsoft Office (Outlook, Word, Excel).
</li>
<li>
Experience with radiology software (RIS, PACS, EPIC) is helpful but not mandatory.
</li>
<li>
Strong communication skills and professional phone etiquette.
</li>
<li>
Ability to analyze data and interpret documents accurately.
</li>
<li>
Team player with excellent interpersonal skills to collaborate with colleagues and vendors effectively.
</li>
</ul>
Education:
<ul>
<li>
High school diploma or GED required.
</li>
</ul>
Schedule:
This is a flexible part time position with varying shifts, including:
<ul>
<li>
Thursday's: 3:00 PM – 11:00 PM
</li>
<li>
Friday/Saturday's: Overnight - 11:00 PM – 7:00 AM
</li>
<li>
There may be potential to pick up more shifts as they become available. 
</li>
</ul>
Why Join LHH?
We offer a comprehensive benefits package for eligible employees, including:
<ul>
<li>
Medical, dental, vision, and life insurance
</li>
<li>
Short-term disability and voluntary benefits
</li>
<li>
Employee Assistance Program (EAP)
</li>
<li>
Commuter benefits and 401(k) plan
</li>
<li>
Paid sick leave, holiday pay, and additional leave as required by law
</li>
</ul>
 Pay Details: $20.00 per hour Search managed by: Erin Fuqua Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Part Time Healthcare Admin Support

<h3>Job Description</h3>
Job Description
Title: Customer Support Specialist – Membership &amp; Billing
Location: Remote/ Prefer MI Duration: 12+ Months
Will this position be required to work onsite for any reason at any time? No
Engagement Description – Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues. Top 3 Required Skills/Experience –
<ul>
<li>Two years of customer service experience required; help desk experience preferred.</li>
<li>Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.</li>
<li>Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.</li>
</ul>
Required Skills/Experience – The rest of the required skills/experience. Include:
<ul>
<li>Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.</li>
<li>Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.</li>
<li>Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.</li>
</ul>
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
<ul>
<li>Working knowledge of the major health care payer self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).</li>
<li>Minimum of 1-3 years of healthcare (membership &amp; billing specific) experience preferred.</li>
</ul>
Education/Certifications – Include:
<ul>
<li>High School Graduate or GED equivalent required. Two years college preferred.</li>
</ul>
About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Kyyba is recruiting for the below mentioned position with our direct client which is one of the major Healthcare Payers in the US.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
<ul>
<li>An INC 5000 company for 10 years</li>
<li>Corp! Michigan Economic Bright Spots</li>
<li>Crain’s Detroit Business Top Staffing Service Companies in Detroit</li>
<li>TechServe Alliance Excellence Award- IT and Engineering Staffing &amp; Solutions</li>
<li>Best of MichBusiness winner in HR Wizards &amp; Partnerships</li>
<li>Metro Detroit Elite Category: Recruitment, Selection &amp; Orientation for 101 Best &amp; Brightest</li>
<li>101 Best &amp; Brightest Companies to Work for in Michigan</li>
</ul>
Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b 
<h3>Company Description</h3>
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Customer Support Specialist - Membership & Billing(Healthcare)

<h3>Job Description</h3>
Job DescriptionDescription:
 We are seeking a detail-oriented and organized Healthcare Administrative Support Specialist to join our team. This role is essential in supporting clinical and administrative operations by managing sensitive patient information, maintaining accurate records, and ensuring compliance with HIPAA regulations. The ideal candidate will be proficient in PDF and Excel, able to follow structured checklists, be detailed, organized, efficient, and thrive in a fast-paced healthcare environment.
· Accurately manage and process patient records and healthcare documents using PDF and Excel.
· Maintain strict confidentiality and adhere to HIPAA and other regulatory standards.
· Follow detailed checklists and standard operating procedures to ensure compliance and accuracy.
· Organize and maintain digital and physical filing systems for medical and administrative records.
· Assist with data entry, reporting, and administrative support.
· Communicate effectively with team members.
· Adapt quickly to changing priorities and multitask efficiently in a dynamic environment.
· Participate in ongoing training and apply new skills to support healthcare operations.
Requirements:
· Strong attention to detail and commitment to accuracy.
· Proficiency in PDF editing tools and Microsoft Excel (including formulas, formatting, and data entry).
· Excellent organizational and time management skills.
· Ability to follow structured checklists and healthcare protocols.
· Self-motivated, focused, and able to work independently.
· Willingness to learn and take direction from supervisors.
· Comfortable working in a fast-paced healthcare setting.
· Understanding of and commitment to HIPAA compliance and patient confidentiality.

Healthcare Administrative Support Specialist

<h3>Job Description</h3>
Job Description
Receptionist
The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.
Summary of tasks
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.</li>
<li>Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.</li>
<li>Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.</li>
<li>Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules next appointments and reschedules any patient appointments.</li>
<li>Collects patient payments and records these payments on a daily batch sheet for billing.</li>
<li>Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.</li>
<li>Responds to patients, prospective patients, and visitor inquiries in a courteous manner.</li>
<li>Protects patient’s rights by maintaining confidentiality of personal and financial information.</li>
<li>Keeps office supplies within the clinic adequately stocked by anticipating inventory.</li>
</ul>
Qualification
<ul>
<li>High school diploma or equivalent</li>
<li>2 years of relevant experience scheduling in a medical office environment</li>
<li>Thorough understanding of medical office workflows</li>
<li>1 year of experience working with EHR</li>
<li>Experience in Family Medicine and/or Orthopedics is a plus</li>
</ul>
Skills and Abilities
<ul>
<li>Communication</li>
<li>Multi-tasker</li>
<li>Attention to detail</li>
<li>Ability to work in a fast pace environment</li>
<li>Teamwork / Collaboration</li>
<li>Ability and desire to learn new things and improve processes</li>
<li>Ability to listen and understand patient and provider concerns</li>
<li>Self and situational awareness</li>
</ul>
Job Type: Part-Time afternoon&nbsp;
Healthcare setting:
<ul>
<li>Clinic</li>
<li>Medical office</li>
</ul>
Medical specialties:
<ul>
<li>Primary Care</li>
<li>Radiology</li>
<li>Physical Therapy</li>
</ul>
Schedule:
<ul>
<li>Monday to Friday</li>
</ul>
Application Question(s):
<ul>
<li>Please list the rate of pay you are looking for.</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>Customer service: 1 year (Preferred)</li>
<li>Medical receptionist: 1 year (Preferred)</li>
</ul>
Work Location: In person

Healthcare Support Specialist

<h3>Job Description</h3>
Job Description
If you are motivated to advance your computer degree at a high-tech, engineering-focused Healthcare IT company, based on the latest Cloud technology, ScImage wants to hear from you. ScImage’s enthusiastic team of application strategists, web designers, and tech gurus supports a true Cloud Based Enterprise Level PACS System. The PACS Technical Support Representative works with hospital IT and clinical end users to analyze and resolve complex workflow issues in a fast-paced multi-tasking environment.
Minimum Qualifications 
<ul>
<li>Outstanding verbal and written communications skills.</li>
<li>Professional attitude and team player.</li>
<li>Excellent organizational and customer service skills.</li>
<li>Windows-based PCs and Server expertise.</li>
<li>Basic Networking troubleshooting skills.</li>
<li>Proficient with Microsoft Office.</li>
<li>Data base experience, especially MS Access.</li>
<li>MS SQL Server experience a plus.</li>
<li>Ability to multi-task.</li>
<li>Must keep extensive written records of all customer interactions.</li>
<li>Pleasant personality and friendly phone voice a must.</li>
</ul>
Skills required to be successful include
<ul>
<li>Tech savvy and interested in multiple facets of computer activities: gaming, programming, etc.</li>
<li>A passion for utilizing agile practices to increase your knowledge base and build your skillset, with plenty of room for growth.</li>
<li>Motivation to take on an opportunity that offers variety, innovation, and unique challenges.</li>
<li>Stellar communication skills to facilitate interaction with customers and internal stakeholders for collaborative problem solving.</li>
<li>Fluency with Windows OS is required, Microsoft SQL knowledge is a plus.</li>
<li>Familiarity with DICOM and HL7 is a double plus.</li>
</ul>
Duties and Responsibilities include, but are not limited to:
<ul>
<li>Ensures that responses to customer inquiries provide value.</li>
<li>Maintains professional demeanor during all interactions with customers.</li>
<li>Works effectively and efficiently to resolve customer issues or escalate to additional DevOps team members.</li>
<li>Provides suggestions for improvement of departmental processes.</li>
<li>Actively improves technical skills.</li>
<li>Maintains appropriate databases and history files.</li>
<li>Dispatches calls to field service organization.</li>
<li>Participates in the analysis of product performance issues.</li>
<li>Quality and professional delivery of answers provided to customers.</li>
<li>Efficiency and effectiveness in handling individual customer inquiries.</li>
<li>Adherence to company policies and procedures.</li>
<li>Degree of proficiency in utilizing the dispatch application software.</li>
<li>Level of customer satisfaction generated from individual interactions.</li>
<li>Degree of observed behavior contributing to the improvement of team performance.</li>
<li>Accuracy of data entered into support center applications and files.</li>
<li>Effectiveness of efforts to analyze and resolve complex technical issues.</li>
<li>Effectiveness at expediting urgent customer issues.</li>
<li>Clear communication, both written and oral.</li>
</ul>
Requirements
<ul>
<li>Must be 18 years of age</li>
<li>Must have GED or High School Diploma; Advanced Education is a plus.</li>
<li>Must be legally permitted to work in the United States</li>
</ul>
Home Working Area Requirements
<ul>
<li>Quiet area with no distractions.</li>
<li>Must be well lit without glare.</li>
<li>Desk must be adequate, designed to safely accommodate the equipment (computer, keyboard, etc.).</li>
<li>Comfortable chair with adequate back support.</li>
<li>Must meet ergonomic requirements.</li>
</ul>
Technical Requirements:
<ul>
<li>High Speed Wired Internet connection; (No Wi-Fi only).</li>
</ul>
Company DescriptionScImage (creator of PICOM365) is a well-established privately held mid-size healthcare imaging IT (PACS) company located in Los Altos, CA that provides Cloud based clinical imaging workflow solutions for a variety of hospitals, physician practices and government organizations. We are recognized as a leading Cloud first health imaging (PACS) provider that embraced AI built in and AI plugged in approach. 
<h3>Company Description</h3>
ScImage (creator of PICOM365) is a well-established privately held mid-size healthcare imaging IT (PACS) company located in Los Altos, CA that provides Cloud based clinical imaging workflow solutions for a variety of hospitals, physician practices and government organizations. We are recognized as a leading Cloud first health imaging (PACS) provider that embraced AI built in and AI plugged in approach.

Technical Support - Entry-Mid Level / Healthcare

<h3>Job Description</h3>
Job Description
Location: This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL . 
Reports to: Director, Support Services 
Salary range: $80,000 - $100,000 
Who We Are  
At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together. 
 ✔Agile Mindset – We adapt and pivot with purpose. 
✔ Relentless Resourcefulness – We find solutions, no matter the challenge. 
✔ Raise Your Hand – We step up, own it, and contribute. 
✔ Only What Matters – We simplify and focus on what drives impact. 
✔ We Do Hard Things Together – We solve tough problems as a team. 
We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care. 
We help our customers make right easy—every day. 
What You’ll Do 
As a Healthcare IT Support Specialist II, you’ll be on the front line supporting our healthcare customers, ensuring they can rely on our technology to deliver the best possible care. You’ll troubleshoot issues, guide clients through solutions, and help shape how our platform supports critical healthcare operations. In this role, you will: 
<ul>
<li>Diagnose, document, and resolve customer-reported issues with efficiency and care</li>
<li>Translate technical solutions into clear, practical guidance for non-technical users</li>
<li>Configure and customize rules within the RCxRules platform to meet client needs</li>
<li>Collaborate with the Implementation team to ensure smooth project transitions to Support</li>
<li>Conduct product testing to improve functionality and performance</li>
<li>Create and deliver engaging client training and educational content</li>
<li>Provide a stellar customer experience by acting as a trusted advisor and problem solver</li>
</ul>
What You Bring 
We’re looking for a strong problem-solver and customer advocate who thrives in a healthcare IT environment. The right candidate will bring: 
<ul>
<li>3–5 years of IT Support experience (healthcare industry experience preferred) OR a degree in Computer Science (or equivalent)</li>
<li>Hands-on experience writing and troubleshooting SQL statements</li>
<li>Knowledge of healthcare data exchange standards, including HL7, EDI, and claim submissions</li>
<li>Understanding of medical billing practices and standards (ICD-10, ANSI 5010, CPT/HCPCS) strongly preferred</li>
<li>Strong customer service orientation with excellent communication skills (written and verbal)</li>
<li>Proven technical troubleshooting and problem-solving skills</li>
<li>Proficiency with Microsoft Office tools (Word, Excel, Outlook)</li>
</ul>

Healthcare IT Support Specialist II

<h3>Job Description</h3>
Job Description
Role Details
Type of Support:&nbsp;Phone, Email, Live Chats Contract Duration:&nbsp;Full-Time, Permanent Training Schedule:&nbsp;9:00 AM - 6:00 PM EST | Monday to Friday | 90 Days Duration Work Schedule:&nbsp;To be determined | with Weekends work Work Type and Location:&nbsp;Remote, US only Expected Start Date:&nbsp;October 16, 2025&nbsp; &nbsp;
About Us&nbsp;
PartnerHero is now Crescendo&nbsp;— a stronger, bolder force in customer experience. Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard. We deliver&nbsp;Augmented AI&nbsp;— the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster. Welcome to Crescendo. Welcome to what’s next. &nbsp;
The Role
We’re looking for compassionate, detail-oriented Healthcare Support Specialists to join our U.S.-based specialty team. In this role, you’ll support patients, providers, and partners with a range of needs—from benefits (billing, payments, insurance verification) to account management (access, payouts, contracts, credentialing). You’ll provide support across email, chat, and phone with one clear goal: deliver solutions that make every interaction a great experience. &nbsp;
What You’ll Do:
<ul>
<li>Provide a high-standard of empathetic and solution-oriented support to clients and providers through email, chat, and phones</li>
<li>Troubleshoot and address platform issues that patients and providers are experiencing</li>
<li>Facilitate communication between clients and providers to arrange care, escalating sensitive issues when needed&nbsp;</li>
<li>Collaborate with insurance agents and navigate carrier platforms to verify plan benefits and status</li>
<li>Investigate, interpret and explain benefit details and out of pocket costs according to the client's plan</li>
<li>Advocate for payers and clients by proactively surfacing friction in customer experience and proposing process/product iterations in service of the partner’s mission</li>
<li>Navigate high-acuity interactions with empathy and/or positivity</li>
<li>Operate with professionalism, navigating client and provider requests in accordance with the Compliance and Professionalism guidelines issued by PartnerHero and the partner organization</li>
<li>Perform project duties and tasks that are within your skill and expertise level for your role as assigned by program management</li>
</ul>
&nbsp;
What We Expect From You:
<ul>
<li>Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.</li>
<li>Ability to thrive in a dynamic and evolving environment - must be adaptable.</li>
<li>Proven ability to handle a high volume of customer interactions while providing high quality, empathetic support.</li>
<li>Strong ability to independently own resolution of conflict, while maintaining empathy in challenging situations.</li>
<li>Understanding of active listening techniques.</li>
<li>Familiarity with technology and capable of adhering to standard troubleshooting procedures</li>
<li>Experience providing clear, concise, and professional written and verbal communication</li>
</ul>
&nbsp;
What You’ll Get In Return:
<ul>
<li>Flexible working arrangements (US Only)</li>
<li>Hybrid working arrangements (all other countries)</li>
<li>Competitive Base Salary</li>
<li>Generous paid vacation</li>
<li>Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees</li>
<li>Competitive retirement benefits (US only)</li>
<li>Access to free posture-based fitness workouts from home paid Sabbatical Leave</li>
<li>Training opportunities provided by PartnerHero and outside entities</li>
<li>1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development</li>
</ul>
&nbsp;
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
<ul>
<li>Care for others - Cooperate, empathize, and seek opportunities to put each other first.</li>
<li>Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change</li>
<li>Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.</li>
<li>Take ownership - Doing the right thing should come naturally.</li>
<li>Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues</li>
</ul>
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.&nbsp;
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact&nbsp;<a href="mailto:careers@partnerhero.com" target="_blank">careers@partnerhero.com</a>.
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