field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
We are hiring a Customer Service Manager to join our team!
Our client is a longstanding U.S.-based manufacturing company specializing in high-quality products that serve industries nationwide.
 
CUSTOMER SERVICE MANAGER
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Supervise the daily operations of the customer service department to ensure efficiency.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Update the commerce web site and Amazon pages as needed for content and pricing.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Review and update pricing as purchasing prices change and fluctuate.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Ensure orders are entered accurately and work with production to ensure shipment due dates are met.&nbsp; Review order due dates on a weekly basis.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work with the Purchasing Manager to ensure parts are being ordered to meet order demand.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Review and update pricing as needed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Maintain strong customer relationships by interacting with customers daily and visiting major customers to stay abreast of their needs and potential additional business needs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Attend customer shows when required to represent our product line to their customer base.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Source new business by using strong sales skills to grow the overall business.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Training the customer service team as needed.
CUSTOMER SERVICE DUTIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Enter incoming purchase orders
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Monitor customer portals to identify when new orders are entered on the customer portal.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Handle customer product inquiries and phone sales
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Interact with customers via phone and email, handling customer queries and complaints timely &amp; professionally.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Maintain a strong and professional relationship with repeat customers
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Review backlog report daily to keep up with late orders.&nbsp; Contact customers when orders are delayed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Respond quickly to customer inquiries regarding order status, shipping information, missing packing slips, RMA’s, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work with the production team and shipping department to ensure orders are being shipped timely.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Service walk-in customers
Company DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market. Thank you! 
<h3>Company Description</h3>
Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.\r\n\r\nThank you!

Customer Service Manager

<h3>Job Description</h3>
Job Description
Customer Service Manager 
Our client, a manufacturing company in Bucks County, PA is seeking a Customer Service Manager. The Customer Service Manager is responsible for managing the Customer Service team to drive revenue growth, productivity, and exceptional levels of customer satisfaction. This role is responsible for overseeing the overall customer experience, accurate order entry and customer issue resolution. This role works closely with the President, Operations, Engineering and Sales Teams to drive business performance. 
Responsibilities 
<ul>
<li>
Manage team and process to take ownership of customer issues and following problems through to resolution. 
</li>
</ul>
<ul>
<li>
Set clear strategies and standard operating procedures to ensure consistent quality interactions and follow up with each customer. 
</li>
</ul>
<ul>
<li>
Develop and report key metrics and dashboard to the team and Management. 
</li>
</ul>
<ul>
<li>
Align talent to the day-to-day customer experience delivery to fulfill customer leads and optimize conversion rate. 
</li>
</ul>
<ul>
<li>
Hire, coach, develop, mentor, and train the team, ensuring feedback and coaching sessions are conducted regularly. 
</li>
</ul>
<ul>
<li>
Ensure the accuracy of sales, engagement, and responsiveness metrics by providing data and quality checks on a regular basis. Consistently report results. 
</li>
</ul>
<ul>
<li>
Bi-weekly payroll management, PTO approvals. 
</li>
</ul>
<ul>
<li>
Interviewing, hiring and training employees. 
</li>
</ul>
<ul>
<li>
Conducting performance reviews. 
</li>
</ul>
<ul>
<li>
Create and manage key performance indicators (KPIs), dashboards, and regular reporting to the executive team. 
</li>
</ul>
<ul>
<li>
Other job duties as assigned. 
</li>
</ul>
Qualifications 
<ul>
<li>
Bachelor’s degree in support of proven business development and team management capabilities 
</li>
</ul>
<ul>
<li>
5 +years of experience in sales or customer service management. 
</li>
</ul>
<ul>
<li>
Demonstrated experience leading diverse customer service teams. 
</li>
</ul>
Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.

<h3>Job Description</h3>
Job Description
What are we looking for
We are looking for a Customer Service Manager for our Shop located in Atlanta, GA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.
Job Expectations
<ul>
<li>Direct the daily operations of the customer coordinators.</li>
<li>Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department</li>
<li>Maintain high customer service levels.</li>
<li>Enforce customer service policies and procedures.</li>
<li>Handle complex and escalated customer complaints and service issues.</li>
<li>Monitor accuracy of reporting and database information.</li>
<li>Identify and implement strategies to improve quality of service, productivity, and profitability.</li>
<li>Coordinate and manage customer service projects and initiatives.</li>
<li>Complete job in Job Tracker and supplier sites when necessary.</li>
<li>Manage and evaluate staff performance.</li>
<li>Identify and address staff training and coaching needs.</li>
<li>Update Daily Operational Dashboard.</li>
<li>Promotes cooperation and commitment within a team to achieve goals and deliverables</li>
<li>Partner with the People Department to maintain office policies as necessary</li>
<li>Other duties as assigned by management</li>
</ul>
What you need to succeed
EXPERIENCE Required: 5+ years of customer service experience 2+ years in a managerial role Desired: 1+ year(s) of work experience in the stone industry
EDUCATION Required: High School Diploma/GED Desired: Associate Degree in Business or related areas
KNOWLEDGE Required: Proficiency in Microsoft Office (Excel, Outlook, etc.)
SKILLS Required: Ability to multi task and work in an extremely fast paced environment Excellent communication skills, both verbal and written. Ability to multitask Customer Service oriented
What we do offer
You will join a company:
<ul>
<li>With an international mindset and presence in 100+ countries.</li>
<li>In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.</li>
</ul>
Wage Range: The annual Starting salary for this position starts at $60,000
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month. Paid time off: Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Shift:
<ul>
<li>Morning shift</li>
</ul>
Experience:
<ul>
<li>Managerial: 3 years (Required)</li>
<li>Microsoft Office: 3 years (Required)</li>
<li>Customer Service Manager: 4 years (Required)</li>
</ul>
Language:
<ul>
<li>English (Required)</li>
<li>English and Spanish (Required)</li>
</ul>
Ability to Commute:
<ul>
<li>Atlanta, GA 30336 (Preferred)</li>
</ul>
Work Location: In person

<h3>Job Description</h3>
Job Description
Perricone Farms has joined forces with the renowned Natalie’s Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone’s expertise in craft citrus juices with Natalie’s reputation for high-quality, fresh-squeezed products, creating a dynamic company poised for significant growth, innovation, and expanded market reach.
As part of this exciting growth, Perricone Farms is seeking a proactive and experienced Customer Service Manager to join our team at our Fort Pierce, Florida facility. This key leadership role will oversee customer interactions, manage the order-to-delivery process, and ensure exceptional service across all wholesale, retail, and distribution channels.
This is a dynamic position offering long-term, stable employment and a competitive benefits package, including health, vision, dental, life insurance, and a 401(k) plan.
 
Perricone Farms is hiring a strategic and experienced Customer Service Manager to oversee and elevate its customer service operations, ensuring excellence across all customer touchpoints.
 
Key Responsibilities:
Leadership &amp; Team Development
<ul>
<li>Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery.</li>
<li>Hire, train, and develop team members, setting clear performance goals and conducting regular reviews.</li>
<li>Foster a proactive, customer-centric, and solution-oriented team culture.</li>
<li>Provide coaching and development opportunities to support continuous improvement.</li>
</ul>
Customer Experience &amp; Relationship Management
<ul>
<li>Ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners.</li>
<li>Maintain and strengthen key customer relationships to drive satisfaction and loyalty.</li>
<li>Handle and resolve escalated issues with professionalism, urgency, and tact.</li>
</ul>
Process Improvement &amp; Service Strategy
<ul>
<li>Develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence.</li>
<li>Evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements.</li>
<li>Lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges.</li>
<li>Ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations.</li>
<li>Participate in demand planning and inventory coordination to proactively support service continuity.</li>
</ul>
Performance Monitoring &amp; Reporting
<ul>
<li>Define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success.</li>
<li>Analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement.</li>
<li>Prepare and present regular performance reports and recommendations to senior leadership.</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor’s degree in Business, Supply Chain, or related field preferred.</li>
<li>5+ years of customer service experience, with at least 2 years in a supervisory or managerial role (experience in the food, beverage, or CPG industry preferred).</li>
<li>Strong leadership, problem-solving, and organizational skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Experience working with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce).</li>
<li>Ability to manage high volumes of orders and inquiries with attention to detail.</li>
</ul>
Company DescriptionThe Perricone family has been farming California citrus for three generations. This connection to the groves enhances our ability to acquire, harvest and squeeze fruit at the peak of its flavor. We never rely on ‘flavor packs’ or concentrates to make our juice perfect. For that, we rely only on Mother Nature. The result is the finest, freshest juice on your breakfast table, in your recipes or in your favorite smoothies and cocktails. We are proud to be a true farm-to-table company. Perricone Juices provides equal employment opportunities (EEO) to all employees and applicant great benefits and opportunities for growth. 
<h3>Company Description</h3>
The Perricone family has been farming California citrus for three generations. This connection to the groves enhances our ability to acquire, harvest and squeeze fruit at the peak of its flavor. We never rely on ‘flavor packs’ or concentrates to make our juice perfect. For that, we rely only on Mother Nature. The result is the finest, freshest juice on your breakfast table, in your recipes or in your favorite smoothies and cocktails. We are proud to be a true farm-to-table company. Perricone Juices provides equal employment opportunities (EEO) to all employees and applicant great benefits and opportunities for growth.

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Customer Service Manager Position Overview The Customer Service Manager will manage accounts, taking orders from customers, and resolve issues with orders. You will lead the customer service initiatives within our organization, focusing on enhancing customer satisfaction and retention. We are looking for a candidate with experience in customer service / supply chain within the food, beverage, or CPG industries.&nbsp; Key Responsibilities
<ul>
<li>Develop and implement customer service strategies to enhance customer satisfaction and loyalty.</li>
<li>Manage and lead the customer service team, providing training and support to ensure high performance.</li>
<li>Analyze customer feedback and metrics to improve service delivery and resolve issues effectively.</li>
<li>Collaborate with supply chain and food manufacturing teams to streamline order processes and improve customer experiences.</li>
<li>Monitor and manage customer purchase orders, ensuring accuracy and timely delivery.</li>
<li>Establish and maintain strong relationships with key customers, addressing their needs and concerns promptly.</li>
</ul>
Qualifications
<ul>
<li>Minimum of 5 years of experience in customer service or customer success roles, preferably in the food, beverage or CPG sectors.</li>
<li>Strong understanding of supply chain processes and food manufacturing operations.</li>
<li>Exceptional communication and interpersonal skills, with a focus on customer relations.</li>
<li>Proven leadership skills with the ability to motivate and develop a team.</li>
<li>Familiarity with CRM software and customer service tools.</li>
</ul>
Benefits
<ul>
<li>401K with match</li>
<li>Health, Dental, and Vision insurance</li>
<li>PTO and Sick Time</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 09/17/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Long Island, NY | Full-Time | In-Office
Lead &amp; Inspire with Honesty, Hustle &amp; Heart
Varsity Home Services, a trusted Long Island home service company for over 60 years, is seeking a motivated Customer Service Manager to lead our award-winning Customer Care Team. This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and delivers service that goes above and beyond.
About Varsity Home Services
Our mission is simple: deliver all-star quality plumbing, heating, and air conditioning services with honesty, hustle, and heart—earning lifelong fans along the way. We’re a family-run, award-winning business built on three generations of quality, integrity, and customer satisfaction.
At Varsity, you’ll enjoy:
<ul>
<li>
Supportive, family-inspired team culture
</li>
<li>
Clear opportunities for training and career growth
</li>
<li>
A chance to make a real impact in a company that values your leadership
</li>
</ul>
Your Role &amp; Responsibilities
As the leader of our Customer Care Team, you’ll ensure every customer interaction reflects our brand values:
<ul>
<li>
Lead, coach, and develop a team of Customer Service Representatives
</li>
<li>
Oversee daily operations and administrative tasks for the department
</li>
<li>
Manage customer communications via phone, email, and other channels
</li>
<li>
Resolve customer concerns with empathy and effective solutions
</li>
<li>
Convert inquiries into scheduled service appointments
</li>
<li>
Ensure accuracy in customer records, reporting, and KPIs
</li>
<li>
Collaborate with Operations, Sales, and other departments to improve the customer journey
</li>
<li>
Drive team training, goal-setting, and performance initiatives
</li>
</ul>
What You Bring to the Team
<ul>
<li>
Proven experience in customer service management or dispatch (industry experience a plus!)
</li>
<li>
Positive, can-do attitude with a passion for helping others
</li>
<li>
Strong verbal and written communication skills
</li>
<li>
Exceptional organizational and problem-solving abilities
</li>
<li>
Motivated by coaching, developing, and inspiring a team
</li>
<li>
Comfortable thriving in a fast-paced, goal-driven environment
</li>
<li>
Team-player mentality with integrity and professionalism
</li>
</ul>
Perks &amp; Benefits
<ul>
<li>
Competitive pay
</li>
<li>
Paid Time Off – vacation, sick days &amp; holidays
</li>
<li>
Health insurance
</li>
<li>
401(k) with company match
</li>
<li>
State-of-the-art call center
</li>
<li>
First-class training &amp; professional development
</li>
<li>
Employee referral bonuses
</li>
<li>
Friends &amp; Family program
</li>
<li>
Company outings and a supportive, family-like team culture
</li>
</ul>
Join Our Winning Team
Many people come to Varsity looking for a job—but they stay because they find a fulfilling career with endless opportunities to grow and excel. If you’re a motivated leader passionate about delivering exceptional customer service, we want to hear from you.
Take the next step in your career and join Varsity Home Services—where customer care isn’t just a job, it’s our mission.
Powered by JazzHR
JVoUStWXpd

<h3>Job Description</h3>
Job DescriptionGolds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee: 
<ul>
<li>Work in a fun environment with great people</li>
<li>Great benefits package</li>
<li>John Hancock 401k,</li>
<li>Aflac supplemental insurance options</li>
<li>free gym memberships, and discounts</li>
<li>Opportunities to grow within the company</li>
</ul>
Management/Leadership Duties: 
<ul>
<li>Manage Operations team to ensure policies and procedures are followed at all times</li>
<li>Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.</li>
<li>Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues</li>
<li>Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time</li>
<li>Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists</li>
<li>Works in cooperation with GM to manage/process cancellations following procedures in place to retain member</li>
<li>Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner</li>
<li>Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline</li>
<li>Ensure that project/department milestones/goals are met and adhere to approved budgets</li>
<li>Enforces all club rules, policies and promotes proper execution of all procedures.</li>
<li>Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.</li>
<li>Manage membership questions, concerns, and inquiries for their facility</li>
<li>Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction</li>
<li>Train staff to be the face of the club by providing hospitality to all members and guests</li>
<li>Lead by example to provide a clean, friendly, top of the line club for our members</li>
<li>Manage employee performance by coaching, and creating a healthy, positive working environment.</li>
<li>Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals</li>
</ul>
Operations Support: 
<ul>
<li>Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes</li>
<li>Directs and controls all gym walk-thru</li>
<li>Communicates with GM regarding ways to improve front desk operations</li>
<li>Responsible for communicating and following cash management procedures</li>
<li>Manages the retail sales procedures for the gym.</li>
</ul>
There are some MUST HAVES: 
<ul>
<li>Ability to use sound business judgment and have strong analytical skills</li>
<li>Ability to effectively communicate with constituents</li>
<li>Effective listening skills</li>
<li>Effective delegation and follow-up skills</li>
<li>Effective planning and organization skills</li>
<li>Demonstrates ability to create a positive environment</li>
<li>Demonstrates willingness and openness for self-development</li>
<li>Ability to identify and use resources to improve overall operations</li>
<li>Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.</li>
<li>College degree preferred</li>
<li>Current CPR Certification is required.</li>
<li>Bilingual Preferred</li>
</ul>
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

<h3>Job Description</h3>
Job Description
Responsibilities &amp; Duties -
<ul>
<li>Hire, train, supervise and lead separate Customer Service and Sales Administration teams</li>
<li>Regularly audit, evaluate and revise all processes and procedures, as necessary and appropriate, to incorporate “best practices” and ensure repeatability and survivability.</li>
<li>Set-up and maintain all customer accounts and related databases and ensure all information, including, but not limited to, customer “Bill To”, “Ship To”, credit and contact information, as well as product specifications, pricing, allowances, incentives, commissions, cash and freight terms is accurate.</li>
<li>Work with Sales, Manufacturing, Logistics and Finance to ensure all customer requests for pricing (i.e. RFP), information (i.e. RFI) and/or samples are fulfilled timely and accurately by the Customer Service team.</li>
<li>Enter, track and revise orders, as necessary and appropriate, to comply with customer requests and/or ensure customer compliance with previously agreed up terms and conditions of sale.</li>
<li>Monitor all customer KPI’s, including but not limited to On Time/In Full (“OTIF”) performance, in stock levels, complaints and compliance with various labeling, packaging, palletizing, routing and/or other requirements, notify key stakeholders of non-compliance and take all necessary and appropriate remedial action.</li>
<li>Monitor daily “Order Issue Report (OIR) and, as necessary and appropriate, notify key stakeholders of any problems, work on an inter-departmental basis with manufacturing, purchasing, logistics and/or other interested parties to remediate any problems and escalate unresolved issues to successively higher management levels in pursuit of a satisfactory, if not optimal, solution.</li>
<li>Monitor customer order patterns and year-to-date (YTD) performance and, as necessary and appropriate, notify key stakeholders, including sales representatives and sales management, of any anomalies in an effort to avoid or, at least, mitigate potential damage.</li>
</ul>
Minimum Requirements -
<ul>
<li>Bachelor’s degree from an accredited four (4) year college or university or equivalent combination of on-the-job training, professional development, experience and education</li>
<li>10-12 years of work experience demonstrating steady personal and professional growth in fast paced, high volume Customer Service or similar customer facing positions, including at least four (4) years in management. Manufacturing experience preferred but not required.</li>
<li>Intermediate to Advanced level Microsoft Office Suite skills (Word, Excel, Access, PowerPoint, Outlook, Teams) required.</li>
<li>Strong management, leadership, organizational and administrative skills, able to multi-task and stay cool under pressure.</li>
<li>Excellent verbal and written communications skills and ability to relate to internal and external customers and clients, alike, at all levels</li>
</ul>
Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States. Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws. Branex Group offers the following benefits: - Medical Insurance - Dental Insurance - Vision insurance - Paid time off - 401(k) This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
<h3>Company Description</h3>
Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

<h3>Job Description</h3>
Title: Customer Service &amp; Inside Sales Manager
Pay: $90,000 – $105,000 base + bonus potential 
Location: Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2-3 days at a time 
Company: Confidential manufacturer 
 
Responsibilities
Inside Sales
<ul>
<li>Develop and implement business plans and processes to drive customer revenue growth.</li>
<li>Manage the inside sales function to achieve sales and growth targets.</li>
<li>Enhance the customer experience and build lasting client relationships.</li>
<li>Collaborate with leadership on business performance reviews and improvement strategies.</li>
<li>Maintain rapport with key clients and stakeholders.</li>
</ul>
Customer Service
<ul>
<li>Lead, coach, and develop a team of 6 CSRs (3 in Hatfield, 3 out of state).</li>
<li>Ensure ownership of customer issues and resolution.</li>
<li>Travel out of state every 4–6 weeks for 2–3 days to maintain team alignment and cohesion.</li>
<li>Establish SOPs for consistent customer interactions.</li>
<li>Develop and report on key service and sales metrics for leadership.</li>
<li>Align team talent to optimize service delivery and conversion rates.</li>
<li>Provide regular feedback and coaching to staff.</li>
<li>Support cross-functional alignment with Plant Managers, Sales, and Operations.</li>
</ul>
Requirements
<ul>
<li>Bachelor’s degree strongly preferred.</li>
<li>5+ years of customer service and/or inside sales management experience.</li>
<li>Manufacturing experience required.</li>
<li>Proven success leading a team of at least 5 people.</li>
<li>Track record of driving process improvements.</li>
<li>ERP and CRM system knowledge required; Salesforce a plus.</li>
</ul>
Benefits
<ul>
<li>Day 1 eligibility: Medical, Dental, Vision, and 401(k) with match</li>
<li>Tuition Reimbursement</li>
<li>4 weeks PTO + 2 personal days</li>
<li>Bonus potential</li>
</ul>

269,156 Customer Service Manager Jobs