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<h3>Job Description</h3>
Job Description
Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge?
&nbsp;
Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry!
&nbsp;
What you will work on.
<ul>
<li>Provide excellent customer service to external and internal clients.</li>
<li>Maintain clear communication with customers and co-workers.</li>
<li>Effectively manage a high volume of incoming calls and emails.</li>
<li>Work well with other departments and cross-functional teams.</li>
<li>Consistently improve knowledge of Rentex rental inventory through self-study and internal training.</li>
<li>Remain current with trends and initiatives within the audio visual &amp; computer rental industry.</li>
</ul>
&nbsp;
About you.
<ul>
<li>Ability to prioritize tasks and manage customer expectations.</li>
<li>React to changes and handle customer concerns in a professional manner.</li>
<li>Have an energetic personality with the ability to adapt and learn quickly.</li>
<li>Be able to work as part of a team.</li>
<li>Have good written and verbal communication skills.</li>
<li>Have good knowledge of Microsoft Word &amp; Microsoft Excel.</li>
<li>Must have AV experience (preferably in the live event environment).</li>
<li>General all-around knowledge of audio, video, lighting, and computer equipment.</li>
<li>Minimum high school diploma or GED. Some college helpful.</li>
</ul>
&nbsp;
At Rentex, Inc. we offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more! Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in 13 cities (and growing) the opportunities are vast.
&nbsp;
Company DescriptionRentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them. We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. Same day delivery is available to most major cities from one of our 13 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Nashville, Ft Lauderdale, Orlando, Dallas, Chicago, Anaheim, San Francisco, and Phoenix. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours. 
<h3>Company Description</h3>
Rentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them.\r\n\r\nWe focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. \r\n\r\nSame day delivery is available to most major cities from one of our 13 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Nashville, Ft Lauderdale, Orlando, Dallas, Chicago, Anaheim, San Francisco, and Phoenix. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.

Customer Service Manager

<h3>Job Description</h3>
Job Description
About the Role A growing residential and in-home services company in the northwest suburbs is seeking a Customer Service Manager to lead day-to-day front office operations. This role is critical to delivering a smooth, professional, and empathetic customer experience, while also coordinating across teams to ensure appointments, dispatching, and lead follow-up all run on time.
As we scale, we need someone organized, detail-driven, and proactive — someone who sees the big picture and isn’t afraid to jump in and create clarity amid the daily whirlwind.
What You'll Do
<ul>
<li>Lead, train, and manage a team of Customer Service Representatives (CSRs)</li>
<li>Monitor all inbound customer communications (calls, emails, messages) for responsiveness and tone</li>
<li>Schedule and confirm service and sales appointments for residential customers</li>
<li>Coordinate with sales reps and dispatch to maximize efficiency across calendars</li>
<li>Participate in daily huddles to track follow-ups, to-dos, and priorities</li>
<li>Step in to handle escalated customer concerns with empathy and urgency</li>
<li>Track reviews, callback trends, and satisfaction data to help improve the customer journey</li>
<li>Maintain CRM records and reporting procedures (Salesforce familiarity preferred)</li>
<li>Support CSR hiring, onboarding, and performance reviews</li>
</ul>
What We're Looking For
<ul>
<li>2+ years in a customer service management or team lead role</li>
<li>Experience in a home services business (plumbing, HVAC, etc.) is a plus</li>
<li>Comfortable working across teams (sales, dispatch, technicians)</li>
<li>Tech-savvy: strong with CRMs, Microsoft Teams, Excel, Outlook</li>
<li>Process-driven, calm under pressure, and excellent at follow-through</li>
</ul>
Benefits &amp; Perks
<ul>
<li>Competitive salary (commensurate with experience)</li>
<li>Health, dental, and vision insurance</li>
<li>Paid holidays and vacation time</li>
<li>401(k) match</li>
<li>Supportive, collaborative team environment</li>
</ul>
Company DescriptionAt Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving. 
<h3>Company Description</h3>
At Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving.

<h3>Job Description</h3>
Job Description
Salary:&nbsp; $57000 - $60000 / yr
Other Forms of Compensation:&nbsp;Yearly Bonus Opportunity and Co. Car&nbsp;
&nbsp;
Growth. Opportunity. Excellence.
 Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
 Come grow with us. We are Canteen.

Job Summary
Key Responsibilities: 
<ul>
<li>Responsible for site visits and client retention</li>
<li>Assist branches with grand openings</li>
<li>Ensure we are compliant with local and national account standards; review corporate compliance reporting </li>
<li>Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)</li>
<li>Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)</li>
<li>Coordinate efforts to improve the customer retention and client experience at the point of sale</li>
<li>Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue</li>
<li>Drive compliance to merchandising standards</li>
<li>Assess performance by location through audit reports (Quarterly District Evaluations)</li>
<li>Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.</li>
</ul>

Preferred Qualifications: 
<ul>
<li>A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable</li>
<li>3 years driving experience required.</li>
<li>Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.</li>
<li>Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.</li>
<li>Route management, retail and merchandising experience is preferred </li>
<li>Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).</li>
<li>Food &amp; beverage experience</li>
<li>Excellent communication skills required</li>
<li>Must be able to travel to client sites</li>
<li>Must be passionate about providing world class service to our clients and customers</li>
<li>Must be able to lift 50 lbs. on a consistent basis.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
&nbsp;
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteen&nbsp;are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
<a href="https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf" target="_blank">https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTranspa…</a>
Req ID:&nbsp;1499042&nbsp;
Canteen&nbsp;&nbsp;
Johanna P Heidler&nbsp;

CUSTOMER SERVICE MANAGER

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Job Description
Be Part of Something That Matters
At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we take that responsibility seriously.
With over 100 years of experience and a reputation for doing things the right way, we're driven by our values: innovation, integrity, and a deep commitment to safety.
If you're looking for a career where your work truly makes an impact, where ideas are welcomed, growth is encouraged, and every day has purpose, Viking is the place for you. Join us and help protect what matters most!
Manages the day-to-day activities of the customer service team. Ensures the Customer Service Representatives meet the customer needs and demands. Troubleshoots problems and answers complaints.
CUSTOMER SERVICE MANAGER RESPONSIBILITIES:
<ul>
<li>Supervises customer service representatives within the branch while providing the tools to ensure the best service possible.</li>
<li>Utilizes the company's training curriculum to define training expectations of the customer service representatives.</li>
<li>Available to the CSRs, as the authority, to help solve the daily issues arising with customers and departments.</li>
<li>Management such as; manages staff to support the overall performance of the branch's customer service department, which includes but is not limited to: hiring, wage determination, performance review and improvement, discipline, and dismissal.</li>
<li>Provides example leadership in creating an environment that motivates and raises employee morale by portraying a service oriented philosophy in a business-like and professional manner.</li>
<li>Reports abilities and or deficiencies in processes as they affect the level of service and profitability of the company.</li>
<li>Performs functions required to gather and report information to the branch or regional operations manager, and others concerning the branch's level of customer service.</li>
<li>Schedules CSR workloads, monitors time and accrual or hours worked, and determines overtime requirements based on the needs of the company. This includes approving all CSR vacations and leave of absences.</li>
<li>Manages all open orders, quotes, returns, claims, pricing discrepancies, etc., until the issues have been resolved.</li>
<li>Approves all credits, other than simple returns, to SupplyNet branches other than those which are being handled personally by the branch or operations manager.</li>
<li>Manages all elements associated with establishing and maintaining contract pricing for customers.</li>
<li>Communicates directly with customers, suppliers, and co-workers to help resolve issues when necessary</li>
<li>Performs other duties as assigned</li>
</ul>
CUSTOMER SERVICE MANAGER REQUIREMENTS:
<ul>
<li>Bachelor's Degree preferred.</li>
<li>Minimum 5 years of experience as Customer Service Representative.</li>
<li>Minimum 2 years of experience in a people-leadership position.</li>
<li>Strong working knowledge of software using the internet, MS Windows, JDE, and approvals.</li>
<li>Demonstrated excellent project management skills.</li>
<li>Demonstrated excellent communication skills, both verbal and written.</li>
</ul>
CUSTOMER SERVICE MANAGER BENEFITS:
Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement
IND210
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