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<h3>Job Description</h3>
Job DescriptionStarting Salary: $115,000+ DOE + bonus Who We Are: Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together. What We Need: Obagi is seeking a strategic and hands-on Customer Service Manager (CSM) to help build and lead our transformation into a world-class, customer-obsessed support function. Responsible for building and scaling foundational systems, processes, and tools, the CSM will manage a small team to deliver exceptional service across all customer touchpoints - B2B, DTC, Distributor. This role balances daily team leadership with strategic ownership of long-term initiatives, including the rollout of a centralized helpdesk, internal/external knowledge bases, quality assurance, workforce planning, and a Voice of the Customer program. What You’ll Do: Strategic Leadership&nbsp; 
<ul>
<li>Partner with the Director of Customer service to shape and execute the customer service roadmap</li>
<li>Build scalable processes and workflows to support multi-channel growth.&nbsp; </li>
<li>Align service delivery with company goals and evolving customer expectations. </li>
</ul>
Team Management and Development:&nbsp; 
<ul>
<li>Lead, coach, and develop a high-performance customer service team.&nbsp; </li>
<li>Support hiring, onboarding, and individual development. </li>
<li>Instill values of accountability, ownership, customer empathy, and continuous improvement from the ground up. </li>
</ul>
Operational Oversight:&nbsp; 
<ul>
<li>Manage day-to-day customer service operations, escalations and issue-resolution.&nbsp; </li>
<li>Track and improve key metrics: SLAs, response and resolution time, CSAT, etc.&nbsp; </li>
<li>Maximize the effectiveness of platforms like Gorgias, Oracle, Shopify, and more. </li>
<li>Project manage open initiatives to ensure accountability and successful completion.</li>
</ul>
Cross-Functional Collaboration:&nbsp; 
<ul>
<li>Serve as a bridge between Customer Service and teams like Sales, Ops, and our Warehouse to drive service alignment.&nbsp; </li>
<li>Lead regular syncs to surface blockers, trends and customer friction points. </li>
<li>Advocate for the voice of the customer in internal strategy and decision-making. </li>
</ul>
Technology &amp; Enablement:&nbsp; 
<ul>
<li>Build and maintain a centralized helpdesk to support all customer types.&nbsp; </li>
<li>Implement tools, automation, and workflows to increase efficiency and quality.&nbsp; </li>
<li>Maintain SOPs, escalation paths, and internal documentation.&nbsp; </li>
<li>Lead creation of self-service knowledge resources for internal teams and customers. </li>
</ul>
Foundational Programs &amp; Systems:&nbsp; 
<ul>
<li>Establish a Quality Assurance program to ensure service excellence.&nbsp; </li>
<li>Build and maintain a Workforce Management process for scheduling and capacity planning.&nbsp; </li>
<li>Launch and manage a Voice of the Customer program to drive insight and action.&nbsp; </li>
<li>Define and evolve the service delivery model for B2B, DTC, and distributor channels. </li>
</ul>
Order Management&nbsp;&nbsp; 
<ul>
<li>Oversee the end-to-end order management process for B2B and manually submitted orders </li>
<li>Ensure the Customer Service team executes timely and accurate order entry, fulfillment, and shipment in Oracle.&nbsp; </li>
<li>Create consistent processes for proactive communication around order status, delays, and resolutions to internal teams. </li>
<li>Coordinate closely with the warehouse to ensure purchase orders are processed and shipped without delay </li>
<li>Ensure the Customer Service team functions as a true service partner to Sales—supporting their efforts and delivering a seamless experience for their customers</li>
</ul>
What You’ll Need: 
<ul>
<li>A bachelor’s degree in from an accredited university in business administration, communications, or related field required.</li>
<li>At least 6-9+ years of relevant experience leading customer care functions in an omnichannel retail environment
<ul>
<li>Prior experience within the beauty, pharma, or CPG industry highly preferred </li>
<li>Proven success in building high-performing service teams and scalable workflows, with a focus on evolving customer service operations through thoughtful systems, elevated service standards, and increased personalization. </li>
</ul>
</li>
<li>Experience supporting both B2B and B2C models. </li>
<li>Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.</li>
<li>Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.</li>
<li>Advanced proficiency in Microsoft Office, particularly excel to leverage formulas, functions, and data visualization tools to clarify insights and effectively communicate data.
<ul>
<li>Working knowledge of support platforms (Gorgias, Zendesk, Shopify, Oracle) and a strong curiosity for emerging technologies that enhance customer experience &amp; team performance</li>
</ul>
</li>
<li>Possess an energetic, positive attitude that encourages a team and supports the growth and professional development of others.</li>
</ul>
Physical Requirements: These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed. &nbsp;
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Customer Service Manager

<h3>Job Description</h3>
Job Description
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company’s continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.
Job Duties:
<ul>
<li>Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.</li>
<li>Plans, coordinates, and assists with the daily workflow to achieve maximum productivity</li>
<li>Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.</li>
<li>Ensure customer part orders are shipped, accurately, in timely manner.</li>
<li>Monitor and oversee the Customer Service Team processes and quality.</li>
<li>Builds relevant solutions and product enablement support.</li>
<li>Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld</li>
<li>Resolve complex, escalated customer problems or disputes in a professional manner.</li>
<li>Coach and support team members to help them meet departmental goals.</li>
<li>Keep records and documentation of customers' interactions for training purposes.</li>
<li>Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.</li>
<li>Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.</li>
<li>Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.</li>
<li>Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements</li>
<li>Improve customer service procedures, policies, and standards for the customer support department.</li>
<li>Review processes, propose efficiency improvements, and implement process improvements</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree required</li>
<li>5+ years prior experience in customer-facing roles.</li>
<li>Proven experience in a leadership role is required.</li>
<li>Effective verbal and written communication skills and excellent phone etiquette and elevated speech</li>
<li>Must demonstrate strong analytical thinking skills.</li>
<li>Should possess strong problem-solving skills and the ability to make sound judgment calls.</li>
<li>Superior organizational and time management skills.</li>
<li>Knowledge of customer service programs and databases, or the ability to learn new software quickly.</li>
</ul>
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<h3>Job Description</h3>
Job DescriptionDescription:
E.H. Wolf &amp; Sons works hard to create a workplace centered around our company core values while providing quality fuel and lubrication products. We drive home the importance of our employees and our commitment to providing them with a safe environment through open and honest communication. We are looking to add individuals to our team atmosphere who have a strong work ethic, a desire to have a positive impact on others, and the ability to adapt to our ever-changing industry.
 
We are seeking a Customer Service Manager to lead a dynamic team responsible for billing and customer service across multiple departments. This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is passionate about positively impacting others.
 
As a key member of our team, you will:
<ul>
<li>Supervise and support customer service and billing staff.</li>
<li>Serve as a resource by understanding team roles and stepping in when needed.</li>
<li>Foster a culture aligned with our core values: Safety, Team Environment, Strong Work Ethic, Honest Communication, Positively Impacting Others, and Adapt to Change.</li>
<li>Streamline office workflows and improve operational efficiency.</li>
<li>Respond to escalated customer issues and ensure high levels of satisfaction.</li>
<li>Conduct team meetings, performance evaluations, and disciplinary actions per company policy.</li>
<li>Perform billing processes and administrative support tasks.</li>
</ul>
This is a hands-on leadership role where your ability to communicate, motivate, and adapt will be key to your success.
Requirements:
Schedule:
<ul>
<li>Monday - Friday, 8:30 AM - 5:00 PM</li>
</ul>
Skills &amp; Abilities:
<ul>
<li>Strong multitasking and prioritization skills.</li>
<li>Excellent verbal and written communication.</li>
<li>Creative problem-solving and solution implementation.</li>
<li>Ability to lead with empathy and accountability.</li>
</ul>
Education &amp; Experience:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Proven experience in customer service.</li>
<li>Prior experience in a management or leadership role.</li>
<li>Associate’s degree or vocational training preferred.</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to sit for extended periods and work on a computer.</li>
<li>Must be able to lift up to 15 pounds occasionally.</li>
</ul>
 It is the policy of E.H. Wolf &amp; Sons and M.A. Wolf trucking to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

<h3>Job Description</h3>
Job Description
Job Purpose: 
RiverRun Cabinetry is a leading kitchen cabinet manufacturer dedicated to delivering high-quality products and exceptional service to our customers. We are looking for a proactive and experienced Customer Service Manager to lead our customer support team. This role is pivotal in ensuring customer satisfaction, streamlining service operations, and fostering long-term customer relationships. If you are passionate about helping others and thrive in a collaborative environment, this role may be ideal for you. This position will be responsible for leading the team that deals with all aspects of customer service, including but not limited to, order entry, complaint resolutions, written and verbal correspondence, account setup and maintenance, taking order payments, and handling warranty claims. This position will develop and maintain positive working relationships not only with customers, but also internally with key leaders across the organization.
Department: Customer Service
Reports to:President
Key Duties and Responsibilities:
<ul>
<li>Lead and manage the customer service team to ensure timely and effective support</li>
<li>Develop and implement customer service policies and procedures</li>
<li>Handle escalated customer inquiries and resolve complex issues</li>
<li>Collaborate with production, sales, and logistics teams to ensure smooth order fulfillment</li>
<li>Monitor customer satisfaction metrics and identify areas for improvement</li>
<li>Train and mentor staff to maintain high service standards </li>
<li>Manage order entry and track status in our ERP system to provide proactive information to customers</li>
<li>Act as primary liaison between our customers and the business. Assists with orders, account questions, product questions and other queries</li>
<li>Prepare reports on service performance and customer feedback</li>
<li>Stay informed about company products, services and policies to offer accurate and helpful information</li>
</ul>
Minimum Job Requirements:
<ul>
<li>Customer service experience, with at 2 years in a managerial role preferred</li>
<li>Must be friendly and approachable. Customers and teammates should feel welcomed and valued in every interaction. </li>
<li>Must be helpful and proactive. We are looking for someone who genuinely enjoys working with customers.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proficiency using computers and Microsoft products, and keyboarding.</li>
<li>Must be able to multi-task effectively. High attention to detail and excellent organization skills required.</li>
<li>High school diploma or equivalent education, bachelor’s degree preferred.</li>
</ul>
The above job description is intended to describe the duties of an employee in general terms and does not necessarily describe all of his or her duties.
Pre-employment background check, drug screening, and physical are required.
**All applicants must complete an application at <a href="https://www.interchangeco.com/classic-d-llc-employment/" target="_blank">https://www.interchangeco.com/classic-d-llc-employment/</a> to be considered.**

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
1003 W. Patrick Street Frederick Maryland, 21703, +1 (240) 6518991 Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job DescriptionDescription:
 
Are you a customer service leader who thrives on developing people, optimizing processes, and delivering exceptional client experiences? If you’re passionate about strategic service delivery and leading high-performing teams, we want to hear from you.
 
We are seeking an experienced Customer Service Manager to oversee and support a team of Customer Service Representatives (CSRs) while driving operational efficiency and service excellence. This role is ideal for a results-oriented professional with a strong B2B background who can align service operations with business objectives and create positive, lasting customer relationships. 
Key Responsibilities
<ul>
<li>Lead, supervise, and support daily activities of the Customer Service team.</li>
<li>Provide coaching, mentoring, and development opportunities to drive team growth and performance.</li>
<li>Set clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.</li>
<li>Facilitate regular team meetings to align on goals, address challenges, and share service strategies.</li>
<li>Resolve escalated customer issues with professionalism and efficiency.</li>
<li>Maintain strong relationships with key B2B clients and ensure service levels meet contractual obligations.</li>
<li>Oversee order processing, account management, and client communications to ensure a seamless customer experience.</li>
<li>Standardize and improve customer service workflows and documentation practices.</li>
<li>Collaborate with Sales, Logistics, and Finance teams to ensure alignment across functions and consistent customer outcomes.</li>
<li>Analyze reports and service metrics to identify trends, opportunities for upselling, and areas for process improvement.</li>
<li>Develop and implement service strategies that support broader business objectives.</li>
<li>Drive initiatives to enhance customer satisfaction, reduce response times, and improve overall team performance.</li>
<li>Perform other duties as assigned to support department and company goals.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Supply Chain Management, or a related field.</li>
<li>10+ years of progressive customer service or client relations experience, with at least 3–5 years in a leadership or supervisory role.</li>
<li>Experience managing CSR leads and multi-tiered customer service teams.</li>
<li>Proven ability to manage B2B client relationships, preferably in manufacturing, logistics, or distribution environments.</li>
<li>Strong leadership skills with demonstrated success in coaching and developing teams.</li>
<li>Proficiency in CRM platforms and advanced data tools such as Excel, Power BI, or similar reporting software.</li>
<li>Strong communication, problem-solving, and interpersonal skills.</li>
<li>Experience with order management, sales reporting, and CRM analytics.</li>
<li>Certifications such as Six Sigma, PMP, or Customer Experience Management are a plus.</li>
<li>Must pass drug screening, complete a background check, and be legally eligible to work in the United States.</li>
</ul>
Working Conditions &amp; Physical Requirements
<ul>
<li>Regular business hours, Monday through Friday, with occasional flexibility required based on business needs.</li>
<li>Primarily sedentary work involving extended periods at a desk and frequent computer use.</li>
<li>Regular interaction with internal teams and external clients through phone, email, and meetings.</li>
<li>Manual dexterity required for typing, filing, and operating standard office equipment.</li>
<li>Strong visual and auditory skills needed for reviewing documents, data analysis, and virtual/in-person communication.</li>
</ul>
Benefits
<ul>
<li>Company ownership through Employee Stock Ownership Plan (ESOP)</li>
<li>401(k)</li>
<li>Discretionary bonus and yearly salary increase</li>
<li>Holiday, Vacation, and Sick pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Education and Employee Assistance Programs</li>
<li>Life Insurance</li>
<li>Short- and Long-term Disability</li>
<li>Wellness Program including Fitness Facility Reimbursement</li>
</ul>
At the heart of this role is a commitment to customer satisfaction, operational excellence, and team leadership. If you’re driven by impact and ready to lead a dynamic team in a growing organization, apply today!
 
This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.
This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change.
 
Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.
 
#ZR
Requirements:

<h3>Job Description</h3>
Job DescriptionSKYSERVICE BUSINESS AVIATION&nbsp; Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. &nbsp;Get to know us:&nbsp;<a href="https://www.skyservice.com/" target="_blank">https://www.skyservice.com/</a>&nbsp;YOUR FUTURE AT SKYSERVICE&nbsp;&nbsp;Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!&nbsp;&nbsp;LOCATION:&nbsp;Bend, OR 97701 or Redmond, OR 97756RESPONSIBILITIES:&nbsp;
<ul>
<li>Oversee customer service employees and performance.</li>
<li>Provide support for customers and employees.</li>
<li>Handle complex customer service issues and oversee day-to-day operations.&nbsp;</li>
<li>Supervise Customer Service personnel with scheduling, uniforms, training, counseling, and disciplinary issues.&nbsp;</li>
<li>Complete reviews for customer Service personnel.&nbsp;</li>
<li>Develop and revise Customer Service policies and procedures&nbsp;</li>
<li>General staff management/coaching/oversight; &nbsp;</li>
<li>Responsible for the completion of occurrence report investigations and closings in accordance with the SMS guidelines; &nbsp;</li>
<li>Manage the customer interface; &nbsp;</li>
<li>Proactively promote and sell FBO services; &nbsp;</li>
<li>Direct / Indirect feedback – including follow-ups with customers; &nbsp;</li>
<li>Ensure the accuracy of invoicing for all services to include: deicing fees, catering, landing fees, hanger, fuel ramp and any other services as required to the appropriate customer. &nbsp;</li>
<li>Oversee receivables for customer accounts, provide statements to customers, follow up of timely payments, close invoices on time, deposit checks to bank, apply customer payments to invoices, and resolve AR discrepancies.&nbsp;</li>
<li>Prepare and deliver to department any necessary memorandums, protocols, and procedures (i.e., Security, invoicing, etc.); &nbsp;</li>
<li>Participate and conduct regular meetings, training, and providing support and feedback to the Customer Service team; &nbsp;</li>
<li>Facilitate efficient and customer-focused arrivals and departures of customers; &nbsp;</li>
<li>Maintain effective communication and coordination between customers, line service crew, CSRs, and management as required; &nbsp;</li>
<li>Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements; &nbsp;</li>
<li>Work closely with line service manager, operations manager, Line Service, Flight Crew, Flight Coordinators, and supporting vendors to ensuring all client experience needs are met, promoting cohesive communication and in our Brand Standards; &nbsp;</li>
<li>Respond to AIRINC, UNICOM, two-way communication with incoming aircraft by utilizing ground-air radio; Emails, Company phone text messaging, as well direct cell phone calls in a timely expectation;&nbsp;</li>
<li>Resolve concerns from staff, crew, and/or guests awhile upholding the client and corporate expectations&nbsp;</li>
</ul>
QUALIFICATIONS AND SKILLS REQUIRED:
<ul>
<li>A minimum of 5 to 7 years’ experience in a discerning customer service environment; &nbsp;</li>
<li>Completion of secondary school is an asset;&nbsp;</li>
<li>Several years of related customer service experience with increasing levels of responsibility;&nbsp;</li>
<li>Excellent communication skills; &nbsp;</li>
<li>Strong organizational skills, resourceful; &nbsp;</li>
<li>Proactive, having the ability to understand customers’ needs; &nbsp;</li>
<li>Ability to work under pressure in a fast-paced environment; &nbsp;</li>
<li>Ability to consistently provide a positive attitude while working in a group.&nbsp;</li>
</ul>
&nbsp;PHYSICAL DEMANDS and WORK ENVIRONMENT:The physical demands described here represent those that must be met by an employee to successfully perform the daily functions of this job. Reasonable accommodation may be provided to enable employees with disabilities to perform the daily functions. &nbsp;Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.BENEFITS:&nbsp;
<ul>
<li>401(k) plan with employer match;</li>
<li>Health, dental and vision insurance;</li>
<li>Life insurance;</li>
<li>Tuition reimbursement program;</li>
<li>Paid time off.&nbsp;&nbsp;</li>
</ul>
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please&nbsp;contact&nbsp;a member of our Human Resources team for special accommodation.&nbsp;

<h3>Job Description</h3>
Job Description
TalentOne is seeking a dedicated and experienced Customer Service Manager with a demonstrated track record of leadership and success in management roles relating to B2B and B2C customers. This position involves overseeing the development of customer service teams across multiple locations and improving overall customer satisfaction to drive organizational success.
Location: Commerce, CA&nbsp;(on site)
Job Type: Full-Time
Schedule: Day Shift
Pay: $70,000/yr
Benefits: 401k, Dental, Health, Vision, Paid time off
Responsibilities: 
<ul>
<li>Oversee and manage daily operations to ensure customer inquiries and issues are resolved</li>
<li>Collaborate with various departments to improve service</li>
<li>Monitor customer interactions to identify areas of improvement while maintaining company standards</li>
<li>Manage shift schedules and staff assignments to optimize team's performance</li>
<li>Assist in the interview process, training, leading and mentoring of new and existing team members to achieve great performances</li>
</ul>
Experience:
<ul>
<li>Proven experience in Customer Service Management and Leadership</li>
<li>Effective utilization and integration of new software and technologies (such as ERP systems).</li>
<li>Experience in the manufacturing and distribution industry</li>
</ul>
Requirements: 
<ul>
<li>Customer Service - 5 years</li>
<li>Management/Supervision - 4 years</li>
<li>Employee Engagement - 4 years</li>
<li>Logistics - 2 years</li>
<li>English/Spanish (Preferred)</li>
<li>Bachelors (Preferred)</li>
</ul>
Join a team striving to provide outstanding customer service while fostering a collaborative work environment!
Company DescriptionTalentOne a full-service staffing company helping our communities by connecting them with local employment opportunities. 
<h3>Company Description</h3>
TalentOne a full-service staffing company helping our communities by connecting them with local employment opportunities.

<h3>Job Description</h3>
Job Description
Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience. Headquartered in Boston with operations in Monterrey, Barcelona, and Atlanta, we're scaling rapidly and building a team passionate about redefining how people play, socialize and connect with each other.
As a Customer Service Manager you will leverage your extensive experience leading multi-regional support teams in fast-paced online gaming environments to build and scale a world-class, international customer service function implementing best practices, KPIs, and ensuring 24/7 operational excellence. You bring proven expertise across sportsbook, casino operations, fraud prevention, and high-volume transaction systems, with strong technical knowledge of Zendesk, login flows, bonuses, player accounts, and risk signals.
Key Skills &amp; Experience: 
Zendesk Expertise
<ul>
<li>Advanced knowledge of Zendesk Support, Guide, and Explore.</li>
<li>Workflow design, SLA creation, macros, automations, and ticket routing optimization.</li>
<li>Experience managing 24/7 queues with high ticket volume and multiple support tiers.</li>
</ul>
Sports &amp; Casino Knowledge
<ul>
<li>Strong understanding of sports betting markets, live betting flows, odds, parlays, void rules and settlement logic.</li>
<li>Familiarity with casino operations, including game providers, RTP, jackpots, game incidents, and bonus systems.</li>
</ul>
Team Leadership &amp; Management
<ul>
<li>Managing international customer service teams across multiple time zones.</li>
<li>Skilled in hiring, onboarding, and developing agents, supervisors, and QA staff.</li>
<li>Experience scaling operations from small teams to large multi-shift structures.</li>
<li>Strong focus on team diversification and specialization (e.g., Payments, Casino, Sportsbook, VIP, Risk, and Fraud).</li>
</ul>
Transactions Team &amp; Payments Knowledge
<ul>
<li>Hands-on experience with payment flows including deposits, withdrawals, manual reviews, and reconciliation issues.</li>
<li>Expertise navigating gateway behavior, decline reasons, KYC flows, and chargeback risk.</li>
</ul>
Technical Operations (Logins, Accounts, Bonuses)
<ul>
<li>Understanding of authentication systems, password resets, 2FA, session errors, and account security.</li>
<li>Bonus troubleshooting: free bets, casino bonuses, wagering requirements, stuck balances, and promo discrepancies.</li>
</ul>
Fraud &amp; Risk Understanding
<ul>
<li>Strong knowledge of fraud indicators, multi-accounting, device fingerprinting, velocity checks, and suspicious patterns.</li>
<li>Ability to collaborate with Risk &amp; Fraud teams to escalate suspicious activity. </li>
<li>Ensuring compliance with internal controls and responsible gaming policies.</li>
</ul>
KPI Management &amp; Reporting
<ul>
<li>Creation and monitoring of key performance indicators:</li>
<ul>
<li>First Response Time</li>
<li>Resolution Time</li>
<li>CSAT</li>
<li>QA scoring</li>
<li>Shift performance</li>
<li>Agent productivity</li>
</ul>
<li>Data-driven decision making to improve operational efficiency.</li>
</ul>
24/7 Operations &amp; Shift Management
<ul>
<li>Experience structuring and managing global shifts, handovers, and escalations.</li>
<li>Coordination of coverage for holidays, peak traffic (sport finals, events), an emergency rotations.</li>
</ul>
International Operations Management
<ul>
<li>Managing multicultural teams across LATAM, US, and EU time zones.</li>
<li>Aligning processes, documentation, and SOPs across regions.</li>
<li>Ensuring consistent quality and compliance across global operations.</li>
</ul>
Professional Strengths
<ul>
<li>Excellent communication and leadership abilities.</li>
<li>Strong problem-solving skills under pressure.</li>
<li>High attention to detail, organized, and comfortable with complex systems.</li>
<li>Adaptability to fast-changing environments typical in sports and online casino businesses.</li>
</ul>
This position is onsite at our Boston, MA HQ a short walk from South Station.

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