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<h3>Job Description</h3>
Job Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:
The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication).</li>
<li>Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.</li>
<li>Manages outgoing mail/package transactions.</li>
<li>Performs duties associated with shipping and receiving of materials.</li>
<li>Notifies employees upon receipt of inbound deliveries.</li>
<li>Distributes mail/packages to company personnel.</li>
<li>Acts as point of contact for company personnel on mail/package inquiries.</li>
<li>Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).</li>
<li>Submit work orders for certain requests.</li>
<li>Service and replenish the barista, pantry, conference, kitchen, or meetings areas.</li>
<li>Will perform meeting room and conference room set ups.</li>
<li>May perform building occupant moves within assigned facilities.</li>
<li>Will perform light maintenance and cleaning duties as assigned.</li>
<li>Maintains the Business Service Center area in a neat and orderly fashion.</li>
<li>Monitors level of office supplies on the floor, and replenishing and orders accordingly.</li>
<li>Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.</li>
<li>Proactively seeks out additional work during downtime.</li>
<li>Builds professional relationships with customers and other teams.</li>
<li>Maintains professionalism and composure when interacting with all employees.</li>
<li>Trains back-up and providing guidance on policies and procedures.</li>
<li>Determines what additional support is needed when handling sensitive inquiries.</li>
<li>Provides exceptional customer service to client.</li>
<li>Provides reception or concierge (front of office) coverage as needed.</li>
</ul>

Competencies:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Excellent customer service skills.</li>
<li>PC skills MS Office Suite experience.</li>
<li>Ability to handle multiple tasks simultaneously.</li>
<li>Good organizational skills.</li>
<li>Working knowledge of MFD equipment.</li>
<li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.</li>
<li>Possesses ability to work independently and capable of completing projects.</li>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.</li>
</ul>

Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required.</li>
<li>1+ years prior work experience preferred.</li>
<li>Ability to work assigned work hours determined by manager.</li>
<li>Excellent organizational and time management skills.</li>
<li>Analytical abilities and aptitude in problem-solving.</li>
<li>Superb written and verbal communication skills.</li>
<li>Current knowledge or ability to learn computer-based systems required for functions of position.</li>
<li>Required to maintain an overall professional appearance and attitude.</li>
<li>Adhere to all policies and procedures required.</li>
</ul>

Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands.</li>
</ul>
<ul>
<ul>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.</li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.</li>
<li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).</li>
<li>Ability to lift or move 40 lbs. or greater frequently.</li>
</ul>
</ul>

Travel: None or Negligible

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status: This posting is for an existing vacancy.
Pay Range$23—$25 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
Come explore the Power of Possibility with a career at SPS! We have a fantastic opportunity for an experienced Client Services Manager to come join our team in Altamonte Springs!
The Client Services Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
What will you be doing:
<ul>
<li>Proactively institutes the SPS Governance Model to ensure client satisfaction.</li>
<li>Standardizes policies and procedures, including statistical monthly reporting and benchmarks.</li>
<li>Drives operational improvements and solution design.</li>
<li>Troubleshoots and resolve all client, site management and site staff issues.</li>
<li>Coordinates, implements, and oversees any special projects.</li>
<li>Coordinates and leads vendor partner negotiations.</li>
<li>Manages site financials in terms of hours, gross margin spread, profitability and growth.</li>
<li>Manages direct reports, including managerial staff.</li>
<li>Assists in the development of training materials and execution of formal training sessions</li>
<li>Support business development internally and as directed.</li>
<li>Maintains consistent communication with client and SPS at all levels.</li>
<li>Managers the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if Supervisor is unable to.</li>
<li>Meets all client and SPS deadlines.</li>
<li>Manages all resources within the operation, including people, hardware/software, and facilities.</li>
</ul>
What are we looking for:
<ul>
<li>High School Diploma (or equivalent) required.</li>
<li>Minimum of 5+ years of experience in high level relationship building and operational management.</li>
<li>Previous management/ supervisor experiences overseeing 5-10 employees.</li>
<li>Ability to build business relationships and interact effectively with C level executives.</li>
<li>Solid understanding of selling skills.</li>
<li>Exceptional computer skills.</li>
<li>Industry related experience a plus.</li>
<li>Driven by client satisfaction, with proven track record of diplomacy and ownership.</li>
<li>Strong integrity, solid business ethics.</li>
<li>Strong team approach to account management.</li>
<li>Creative strategic thinking and performance.</li>
<li>Required to maintain an overall professional appearance and attitude.</li>
<li>Adhere to all policies and procedures required.</li>
</ul>
Travel: Some local travel is required for this position. Approximately up to 25%.
About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Manager

<h3>Job Description</h3>
Job DescriptionSalary: $55,000 base plus OT and incentive 
Client Support Associates work with global clients to facilitate program operations of the FHR (Financial Health Rating) Exchange. Associates manage and address support inquiries via telephone and e-mail, providing solutions themselves, or coordinating internal resources as necessary. 
 
As product experts, Associates will be skilled at triaging issues and identifying the most efficient ways to provide solutions and meet our clients needs. Additionally, Associates will partner with clients to facilitate execution of their private company ratings programs and provide related support. Associates will report to a Manager, Client Services, operating within the broader Client Delivery and Operations team.
 
What will you do in the role? 
<ul>
<li>Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of clients requests each month regarding their private company ratings programs.</li>
<li>Program Management: Understand the nuances of how our services fit within various client programs. Support the success of our clients programs through providing best practices and strategic guidance to a wide range of stakeholders.</li>
<li>Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary.</li>
<li>Client Configuration:You will execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each clients risk management program.</li>
</ul>
 
What would make you successful?
<ul>
<li>Strong written and verbal communications.</li>
<li>Detail oriented and self-motivated.</li>
<li>Exceptional critical and strategic thinking skills.</li>
<li>Excel Proficiency required.</li>
<li>Bachelors Degree or equivalent years of work experience required.</li>
<li>Enterprise B2B support experience a plus. </li>
</ul>
 
 *Salary - $55,000 baseplus OT and incentive
 
Note: Our Quincy office is open with continued options of hybrid on-site/remote working. We understand each persons circumstances may be unique and we will work with you to explore suitable options. Expectation for this role is 2 days a week in the office to interact with other team members.
 
Why join RapidRatings?
Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving thats critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, self-managed PTO, and much more. With us, you are not just a number we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.
 
Would you like to know moreabout us andRapidRatings?
Head overtoour website:<a href="https://www.rapidratings.com" target="_blank">https://www.rapidratings.com</a>
 
 
*RapidRatings International Inc. (RapidRatings) is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances. By submitting your application information, you are agreeing to the terms above. All resumes for RapidRatings positions must be submitted in English unless otherwise noted on the job description.*
 
#LI-ST1

<h3>Job Description</h3>
Job DescriptionSalary: $22 + Incentives 
Job Title: Client Services Administrator
Location: Lincoln, NE Job Type: Non-exempt
Reports To: General Manager

Job Summary: Action Plumbing, Heating, A/C, &amp; Electrical is seeking a Client Services Administrator to join our team. This role will be the primary point of contact for customers and plays a pivotal role in supporting daily operations of our plumbing, HVAC, and electrical service teams. This position supports customer communication, scheduling, invoicing support, and administrative coordination to ensure a smooth, professional experience for both clients and field technicians.
Key Responsibilities:
<ul>
<li>Assist with walk in traffic, including but not limited to customers, clients, job interviews, new hires, and ensure a welcoming environment.</li>
<li>Answer incoming calls, emails, and online service requests promptly and professionally.</li>
<li>Schedule service appointments for plumbing, HVAC, and electrical technicians.</li>
<li>Confirm appointments, provide arrival windows, and communicate delays or changes.</li>
<li>Handle customer inquiries, concerns, and basic troubleshooting questions.</li>
<li>Maintain accurate customer records, service histories, and documentation.</li>
<li>Assist with warranty processing and service agreements, as needed.</li>
<li>Assist with customer payments and collections, as needed.</li>
<li>Call customers to obtain feedback and cross-sell services across departments.</li>
<li>Provide administrative task support, as needed.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>High school diploma or equivalent</li>
<li>2-4 years of experience in customer service or administrative support.</li>
<li>Strong customer service skills.</li>
<li>Strong phone etiquette and written communication skills.</li>
<li>Ability to multitask and remain calm in a fast-paced environment.</li>
<li>Experience in home services, trades, or construction-related company, preferred.</li>
<li>Familiarity with ServiceFactor, preferred.</li>
</ul>
Work Conditions/Requirements:
<ul>
<li>This is a fully onsite role, between the hours of 8:00 AM to 5:00 PM with a 1-hour lunch break and no remote availability.</li>
<li>Ability to sit for long periods of time, up to 8 hours a day, with prolonged periods of phone and computer use.</li>
<li>Ability to occasionally lift up to 25 pounds.</li>
</ul>

Client Services Administrator

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA Medicare certified Home Health Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek’s Best Place to Work for Diversity</li>
<li>Newsweek’s Best Place to Work for Women</li>
<li>Newsweek’s Best Place to Work (overall)</li>
<li>Newsweek’s Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
At Veritext, we focus on the details – so legal teams can focus on the case. 
About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.
 
What you'll get to do:
<ul>
<li>Maintain a culture committed to providing exceptional customer service to support our business objectives and growth</li>
<li>Manage the day-to-day tasks and workload for members of the Client Services team</li>
<li>Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary</li>
<li>Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities</li>
<li>Ensure timecards are completed accurately and on time for the processing of payroll</li>
<li>Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner</li>
<li>Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met</li>
<li>Resolve issues and escalate as needed to ensure prompt and accurate resolution</li>
</ul>
 
The kind of teammate we’re looking for:
<ul>
<li>5+ years of related experience</li>
<li>2+ years of hands-on management experience</li>
<li>Customer service oriented with strong interpersonal skills</li>
<li>Ability to analyze workflow and effectively lead a team to meet clients' needs</li>
<li>Ability to manage internal and external issues with grace and solve problems creatively</li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Prior knowledge of and experience working in the legal and/or customer service industry is preferred</li>
</ul>
 
What’s in it for you:
<ul>
<li>Competitive compensation and total rewards package</li>
<li>Comprehensive medical, dental and vision insurance</li>
<li>Hybrid work structure</li>
<li>Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)</li>
<li>Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)</li>
<li>Matched 401(k) to help you save for your future</li>
<li>Pet insurance to help your pet(s) live a long and happy life</li>
<li>Flexible Spending Accounts (healthcare, dependent care, transit &amp; parking)</li>
<li>Company-paid life insurance as well as short-term and long-term disability insurance</li>
<li>Learning and development opportunities to advance both personally and professionally</li>
<li>Veritext Summer Camp – a fun-filled culture building and learning experience</li>
<li>Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!</li>
</ul>

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
 
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

<h3>Job Description</h3>
Job Description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Gaithersburg, MD Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required; however, candidates with an Associate degree and relevant experience will also be considered.</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>

BAYADA Offers:
<ul>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k with company match</li>
</ul>

Annual salary of $55,000, with the potential to earn more through incentives

#LIRX


As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Winston-Salem, NC Habilitation Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Scheduling experience required</li>
<li>Experience with the I/DD population preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the New Jersey Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

#JoinBAYADA-RX
#LI-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description 
Job Description: Client Services Manager, Inside Sales 
 
Position Overview:
This position will lead the sales integration of newly acquired groups, drive enrollment campaigns, and manage the referral and other sales programs across the United States. 
This role is focused on optimizing enrollment processes and daily operations, driving center performance to achieve occupancy goals, and supporting a smooth and efficient enrollment experience. This role will lead a team of coordinators dedicated to working with center teams to support families and maximize enrollment opportunities.

Key Responsibilities:
1. Leadership &amp; Team Management
<ul>
<li>Supervise and support a team of Enrollment Coordinators working directly with U.S. centers(schools).</li>
<li>Provide coaching, training, and performance management to ensure team success and alignment with company goals.</li>
<li>Foster collaboration and communication across departments to ensure cohesive enrollment strategies.</li>
</ul>
2. Sales Integration of Newly Acquired Centers
<ul>
<li>Manage the sales integration process for newly acquired child care organizations.</li>
<li>Collaborate with operations and center teams to identify opportunities and align on enrollment goals, processes, and sales strategies.</li>
<li>Train and support newly integrated centers on enrollment best practices and systems.</li>
</ul>
3. Sales Operations
<ul>
<li>Manage enrollment-related programs and identify growth opportunities.</li>
<li>Optimize enrollment workflows and processes to ensure efficiency and consistency across all U.S. centers.</li>
<li>Analyze sales data to evaluate performance and recommend improvements.</li>
<li>Manage referral programs and other sales initiatives to increase enrollments and family engagement.</li>
<li>Evaluate program success and implement enhancements to improve outcomes.</li>
<li>Work with centers to ensure consistent execution of programs and initiatives.</li>
</ul>
4. Enrollment Campaigns
<ul>
<li>Track campaign performance and support centers as needed to maximize effectiveness.</li>
</ul>
5. Reporting &amp; Analysis
<ul>
<li>Track key performance indicators (KPIs), including enrollment numbers, conversions, and campaign/program effectiveness.</li>
<li>Generate and present reports, to support strategies to improve performance.</li>
</ul>

Qualifications:
<ul>
<li>5+ years of experience in sales, enrollment, or customer service, preferably in the child care or education sector.</li>
<li>Leadership experience managing teams and driving results.</li>
<li>Strong analytical skills and proficiency in using data to make informed decisions.</li>
<li>Excellent organizational, communication, and interpersonal skills.</li>
<li>Proficiency in CRM systems (e.g., HubSpot, Salesforce) and sales tools.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Leadership and team-building skills across multiple locations.</li>
<li>Strategic planning and execution of sales programs.</li>
<li>Strong project management and problem-solving skills.</li>
<li>Customer-focused approach with a passion for delivering excellent service.</li>
<li>Adaptability and ability to thrive in a dynamic environment.</li>
</ul>

129,482 Client Services Manager Jobs