Job Description
Job DescriptionClient Services Account Manager
Department: Client Services
Reports to: Vice President, Client Services
Location: Southington, CT
Schedule: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required based on client needs)
Compensation: $18 to $20 per hour
Employment Type: Temporary to Permanent
Start Date: ASAP
Position Summary
The Client Services Account Manager serves as the primary point of contact for assigned clients, ensuring operational needs are met and projects are executed successfully. This role works closely with internal departments including warehouse operations, IT, billing, and leadership to deliver exceptional service, resolve issues, and support overall business growth.
Key Responsibilities
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Serve as the main liaison for assigned client accounts, managing daily communication and support
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Research, document, and resolve client issues promptly with clear follow up and resolution
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Collaborate with internal teams to maintain data accuracy and address order fulfillment challenges
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Partner with Sales and Leadership to onboard new clients, including SOP coordination, billing setup, and systems training
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Track and report on account performance metrics and consult clients on best practices and service improvements
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Support special projects such as kitting, audits, and new product launches by developing timelines and coordinating execution
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Maintain strong client relationships through proactive communication, escalation management, and problem solving
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Assist with additional duties as needed to support department and company initiatives
Qualifications
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3 to 5 years of direct client account management experience, preferably within logistics, distribution, or fulfillment
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Strong project management, organizational, and follow up skills
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Excellent verbal and written communication skills with the ability to present professionally to clients
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Proven ability to analyze data, identify trends, and recommend solutions
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Highly self motivated, detail oriented, and able to manage multiple priorities simultaneously
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Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
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Experience with ERP systems, WMS, or CRM platforms preferred
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Experience supporting big box or retail distribution environments is a plus
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Supply chain or related background preferred or equivalent experience
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.