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<h3>Job Description</h3>
Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators.
This is a full-time, remote position with comprehensive benefits.
The Impact You'll Make
You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.
Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions.
As an Account Coordinator, You Will:
<ul>
<li>Serve as the voice of Mission Lane, engaging with customers over the phone.</li>
<li>Approach customers with dignity and respect, identifying reasons for account delinquency.</li>
<li>Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.</li>
<li>Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.</li>
</ul>
Minimum Qualifications
<ul>
<li>1+ year(s) of experience in a customer-focused, solutions-oriented role.</li>
<li>Negotiation and/or sales experience, with a proven ability to overcome objections.</li>
<li>Clear and effective communication skills, both verbal and written.</li>
<li>Confidence and composure when handling challenging conversations.</li>
<li>Empathy and persuasion to guide customers through repayment challenges.</li>
<li>Quick-thinking problem-solving skills to recommend effective solutions.</li>
<li>Tech-savvy, with the ability to learn new software and systems.</li>
<li>A growth mindset, open to feedback and continuous improvement.</li>
</ul>
Work location:
<ul>
<li>This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.</li>
</ul>
Workspace requirements:
<ul>
<li>A private, quiet, and distraction-free space with no interruptions.</li>
<li>Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.</li>
</ul>
Schedule: In Eastern Time (ET); convert to your local time, as needed
100% attendance expected for your first 60 days.
<ul>
<li>Training schedule (Paid):
<ul>
<li>Duration: First 3 weeks</li>
<li>Hours: Monday-Friday 8:30 AM to 5:00 PM ET</li>
</ul>
</li>
</ul>
<ul>
<li>Work schedule:
<ul>
<li>Hours: Thurs-Sun - 8:30am - 7:30pm ET OR Sat-Tues - 8:30am - 7:30pm ET</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
<ul>
<li>Hourly Pay: $18.07</li>
<li>Wellness Stipend: $100 monthly </li>
<li>Internet Stipend: $40 monthly</li>
<li>Paid Time Off</li>
<li>Company Paid Holidays</li>
<li>Comprehensive Benefits: Health, dental, and vision coverage</li>
<li>Parental Leave: Paid leave after six months of employment</li>
<li>Retirement Savings: 401(k) plan with company matching</li>
<li>IT Equipment: Provided for your role during employment</li>
</ul>
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
#LI-DNI
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
 *****
At Mission Lane, we're committed to a workplace built on respect and dignity, where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting <a href="mailto:peopleexperience@missionlane.com" target="_blank">peopleexperience@missionlane.com</a>.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Account Coordinator, Collections

<h3>Job Description</h3>
Job Description$23.00 to $24.00/hour 
Job Summary 
Provides account support to the Account Management team. This includes a wide variety of key responsibilities that help maintain and manage the success of our clients and accounts with both temporary and permanent displays in the POP industry.
Responsibilities
<ul>
<li>Assist Account Management Team by helping coordinate various projects/orders, reports and communication.</li>
<li>Assist Sales and Account Management in generating orders, estimate requests and design requests</li>
<li>Generate and process shipping memos and work with shipping department to get out client prototypes and other items</li>
<li>Track all jobs booked including budget status on daily report</li>
<li>Assist with sales/client correspondence </li>
<li>Assist project management team as needed</li>
<li>Additional responsibilities, as required, to meet our customers’ requirements, or as assigned by account managers</li>
<li>Assist Director of Account Management as Required</li>
<li>Possible Store/Site Visits</li>
</ul>
Qualifications
<ul>
<li>College Degree and/or equivalent work experience</li>
<li>Must be detailed and organized.</li>
<li>Must have a sense of urgency and be able to multitask in a fast-paced environment.</li>
<li>Strong MS Word and Excel knowledge must be able to create and maintain documents and spreadsheets.</li>
<li>Must have strong verbal and writing skills.</li>
<li>Must be able to communicate and coordinate activities with all levels of the organization.</li>
<li>Strong numerical and mechanical aptitude.</li>
<li>Strong reasoning, negotiation and problem-solving skills which includes the ability to be proactive and anticipate potential problems.</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to sit at a computer for long periods of time and also work in manufacturing plant as needed</li>
<li>Must be able to reach above shoulder heights, below the waist to file documents, store materials, etc.</li>
<li>Must be able to lift up to 25 lbs</li>
</ul>

Account Project Coordinator

<h3>Job Description</h3>
Job Description
We are looking for a highly organized and detail-oriented&nbsp;Account Coordinator&nbsp;for our client in Addison, TX. This is a hybrid position, with the ability to work from home one day a week.
 
Key Responsibilities
<ul>
<li>Assist in the day-to-day coordination of assigned programs, ensuring all tasks are completed accurately and on time.</li>
<li>Support the planning and execution of secret shopper visits and employee recognition initiatives.</li>
<li>Maintain detailed records, schedules, and reports to track program progress and performance.</li>
<li>Communicate with internal teams and external partners to ensure alignment and timely delivery of program components.</li>
<li>Prepare client-ready documents, presentations, and status updates.</li>
<li>Help manage logistics across locations, including scheduling, data entry, and compliance tracking.</li>
<li>Support invoicing, contract documentation, and other administrative tasks as needed.</li>
</ul>
 
Qualifications
<ul>
<li>1–3 years of experience in account coordination, project coordination, or administrative support, preferably in a marketing or agency setting.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proficiency in Microsoft Office Suite (especially Excel and PowerPoint); familiarity with project management tools is a plus.</li>
<li>Ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
</ul>

Account Coordinator

<h3>Job Description</h3>
Job Description
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.&nbsp;&nbsp;
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
.
A Brief Overview The Account Coordinator assists with customer sales and provides product support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. The Account Coordinator processes accounts payable and receivable and maintains associated records.
Pay Rate: $25.00 - $27.00 per hour What you will do
<ul>
<li>Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.</li>
<li>Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.</li>
<li>Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.</li>
<li>Prepare estimates; price material for quotes and orders; write order tickets.</li>
<li>Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.</li>
<li>Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.</li>
<li>Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.</li>
<li>Maintain stock levels on the sales floor and in the stockroom.</li>
<li>Records and invoices credit and cash received and prepares bank deposit.</li>
<li>Assists sales personnel with quotes, order entry and inter-store transfers.</li>
<li>Provides clerical support by filing, sorting and opening mail.</li>
</ul>
 Required For All Jobs
<ul>
<li>Perform other duties as assigned.</li>
<li>Comply with all policies and standards.</li>
<li>Adheres to Company’s commitment to workplace safety.</li>
</ul>
 Education Qualifications
<ul>
<li>High School Diploma or GED required.</li>
</ul>
 Experience Qualifications
<ul>
<li>2 years accounts receivable experience required.</li>
</ul>
 Skills and Abilities
<ul>
<li>Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system</li>
<li>Knowledge of building supplies, applications, related equipment, and/or construction industry.</li>
<li>Good interpersonal and customer relations skills and excellent oral and written communication skills.</li>
<li>Should be familiar with inventory and inventory control.</li>
<li>Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.</li>
<li>Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.</li>
<li>Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.</li>
<li>Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.</li>
</ul>
.
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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