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<h3>Job Description</h3>
Job DescriptionJob Description
We’re looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good! 
Pay: Starting at $17.00 an hour, more with experience Schedule: The first 2 weeks of employment are Monday-Friday, 8:00am-5:00pm for training. Training is paid. (The length of the training class may be adjusted as needed). Shifts: 8:00am-5:00pm, 9:15am-6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off. 
This is your Opportunity to: 
<ul>
<li>Apply your communication skills in responding to incoming and outgoing phone calls, pre-and post-delivery calls, and emails </li>
<li>Use My Service Center to create, maintain, and resolve Customer Service issues </li>
<li>Maintain an action-driven To Do list and work the list to keep it current daily </li>
<li>Learn procedural, policy, and system enhancements and adapt to changes as they occur </li>
<li>Gain understanding of productivity standards and time management skills </li>
<li>Showcase your ability to perform and provide value in a team environment </li>
</ul>
Earning Opportunity: 
<ul>
<li>Salary starts at $17.00 per hour, more with experience </li>
<li>Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles. </li>
</ul>
We Offer: 
<ul>
<li>Paid comprehensive training </li>
<li>Flexibility to draw pay between pay cycles with our Daily Pay Program </li>
<li>401K program with a company match of 4% </li>
<li>Generous benefits package with premier medical, dental, and vision partners </li>
<li>Paid time-off includes vacation, sick time, personal days, company holidays </li>
<li>Ability to advance within the company if desired </li>
<li>Opportunities to give back to the community </li>
<li>Substantial associate discount on our quality merchandise </li>
<li>Bonus program for Team Member Referrals </li>
<li>Educational financial assistance </li>
<li>Complimentary health and wellness program </li>
</ul>
Job Requirements
Qualifications: 
<ul>
<li>Excellent communication and listening skills </li>
<li>Ability to multi-task within a fast-paced environment </li>
<li>Self-motivated </li>
<li>Must work positively in a team environment. </li>
<li>Ability to professionally interact with customers and other team members </li>
<li>Basic computer skills, including experience with an automated system </li>
<li>Detail-oriented </li>
<li>Must have prior call center experience </li>
<li>Ability to pass criminal background check, and drug test. </li>
</ul>
Work Environment:
<ul>
<li>Office setting, business dress code </li>
<li>Shifts: 8:00am-5:00pm, 9:15am-6:15pm </li>
<li>Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off </li>
</ul>
Physical Demands: 
<ul>
<li>Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail. </li>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function</li>
</ul>
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.
Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our cashiers. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey. 
The Customer Service Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register.
 
Duties and Responsibilities
The essential job functions include, but are not limited to:
<ul>
<li>Provide professional and friendly assistance to customers, vendors, and other Associates.</li>
<li>Operate cash register to ring sales.</li>
<li>Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.</li>
<li>Follow all Company Policies and Established Procedures in the store’s operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales.</li>
<li>Card customers for all age-restricted products.</li>
<li>Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers.</li>
<li>Participate in stocking of items and marketing promotion efforts.</li>
</ul>
Incentives/Benefits:
<ul>
<li>Flexible Work Schedules</li>
<li>Exceptional Training</li>
<li>Competitive Pay</li>
<li>Great Health Benefits</li>
<li>Career Advancement and Development Opportunities</li>
</ul>
Requirements:
Qualifications
The position requirements include, but are not limited to:
<ul>
<li>Experience with professional cash handling procedures.</li>
<li>Experience in a Convenience Store and/or food service environments.</li>
<li>Basic computer knowledge.</li>
<li>Possess a Texas Alcohol Beverage Commission card to sell alcohol.</li>
</ul>
 
Competencies
<ul>
<li>Comfortable in a fast-moving environment.</li>
<li>Ability to follow instructions and procedures.</li>
<li>Excellent customer service and interpersonal skills.</li>
<li>High energy and strong work ethic.</li>
</ul>
 
Education
The position requires the following educational experience:
<ul>
<li>High School Diploma or Equivalent.</li>
</ul>
 
Work Environment
<ul>
<li>Work is performed primarily inside a retail store and occasionally may work in an outdoor environment.</li>
</ul>
 
 
Disclaimer
La Lomita, Inc. has reviewed this job description to ensure that essential and other duties have been included. This job description is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management.
 
This job description is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.

Customer Service Associate

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
This position is the front line in Customer Service and Sales; handling inbound calls, technical inquiries, and returns in a customer-service centric and professional manner. This position operates in a professional office environment routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also requires travel to car shows and events, which entails working outdoors, lifting repetitively, and travel to and from events in an 18 wheeler or fifth wheeler to car and trade shows. Lifting and physical labor (50 lbs.) while in the office to assist with walk in customers and while on the road and at car shows are common. 
 
Reports to: Team Captain &amp; Phone Sales Supervisor
 
Essential Functions
<ul>
<li>Receive inbound sales calls and assist customers with product selection</li>
<li>Support CSR with Customer Service, Sales, and Technical question escalation</li>
<li>Maintain relationships with existing customers and create relationships with new ones</li>
<li>Attend a minimum of 8-10 Events and car shows per year assist with set-up requirements and staffing needs for the show.</li>
<li>Process orders for products received by telephone, fax, in-person, or via online tools in a timely and efficient manner</li>
<li>Provide timely and accurate information to customers regarding order status and product knowledge requests</li>
<li>Assist with new hire training as well as ongoing training</li>
<li>Provide one call resolution for customer service issues, including technical and returns</li>
<li>Make outbound calls as needed</li>
<li>Support Sales and call reports using basic Excel skills</li>
<li>Must be physically able to lift up to 50lbs </li>
<li>Perform call quality audits on orders as well as call scores for phone reps </li>
<li>Provide technical + fitment recommendations to customers using internal and external information and resources</li>
<li>Warranty and claims evaluation, processing</li>
<li>Other duties assigned by Management</li>
</ul>
Measurements of the role (Not limited to):
<ul>
<li>Sales</li>
<li>Call Quality Score (CQS)Order, returns entry accuracy</li>
<li>Customer Service survey responses</li>
<li>New customer creation</li>
<li>Best in class customer service</li>
</ul>
Supervisory Responsibilities:
This position has no supervisory responsibilities. 
 
Work Environment This job operates in both a professional office and warehouse/shop environment. The individual in this role will also perform some job duties outdoors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
 
Physical Demands
The individual in this position will spend several hours sitting and using office equipment and computers, which can cause muscle strain. Must be able to physically lift up to 50 lbs to assist at car shows or with walk-in customers. Must be able to use ladder for show installations and setup.
 
Schedule and Availability
Ability to work hours of 9AM to 6PM EST weekdays and 8-12 on Saturday. Must be able to work extra days or extended hours for car shows if needed. 
Travel Typically of 8-10 car shows per year, after sufficient training and tenure
 
AAP/EEO Statement Coker Tire and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coker Tire complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Coker Tire expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coker Tire’s employees to perform their job duties may result in discipline up to and including discharge.
Requirements:
Key skills and competencies of the position include, but are not limited to:
<ul>
<li>Ability understand and take direction to achieve a common goal</li>
<li>Proficiency with Computers, Microsoft Office, Excel, Web Query and Epicor P21 </li>
<li>Effective written and verbal communication skills</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Excellent organizational skills </li>
<li>Customer Centric service skills and ability to remain calm and composed during difficult customers and situations</li>
<li>Hands-on, “in the trenches” style with a strong work ethic, high level of energy and enthusiasm</li>
<li>Exceptional knowledge of our products, procedures, and order system</li>
<li>High level of vehicle fitment, market, wheel, and tire proficiency including technical aspects</li>
</ul>
The successful candidate’s qualifications will include:
<ol>
<li>Detailed knowledge of tire, wheel, and other automotive technical information</li>
<li>Minimum one year as a CSR or similar automotive experience</li>
<li>One year minimum call center/customer service experience with tire sales preferred</li>
<li>Reporting capability in Prophet 21 and Web Query</li>
<li>Basic Excel competencies </li>
<li>Ability to coach, train, and lead others that are learning</li>
<li>High School diploma</li>
<li>Ability to lift up to 50 pounds</li>
</ol>

CUSTOMER SERVICE REPRESENTATIVE

<h3>Job Description</h3>
Job DescriptionDescription:
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation &amp; repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. 
 
Job Responsibilities
<ul>
<li>Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li>
<li>Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li>
<li>Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li>
<li>Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. </li>
<li>Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.</li>
</ul>
Great Reasons to Work at Vortex
<ul>
<li>Hourly salary based on experience</li>
<li>Career Advancement opportunities</li>
<li>Positive Work Environment</li>
<li>Recognitions and Rewards</li>
<li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li>
</ul>
Work Environment
<ul>
<li>Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.</li>
<li>Position requires you to be available to work in the office, not remotely</li>
<li>Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. </li>
<li>Must have the ability to walk short distances and sit for prolonged periods of time.</li>
<li>Noise level is moderate in an office environment. </li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent; AA/BA preferred.</li>
<li>One (1) – three (3) years of customer service experience in an industrial, service or construction setting.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Attention to detail and accuracy in data entry.</li>
<li>Ability to work in a fast-paced environment and able to prioritize tasks.</li>
<li>Patience, empathy, and a customer-centric mindset.</li>
<li>Ability to work effectively in a team and handle high-stress situations with professionalism.</li>
<li>Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
El Tigre Food Stores/ Tex Best Travel Centers provide a unique workplace experience for all of our cashiers in Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey.
 
The Customer Service Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register.
 
Duties and Responsibilities
The essential job functions include, but are not limited to:
<ul>
<li>Provide professional and friendly assistance to customers, vendors, and other Associates.</li>
<li>Operate cash register to ring sales.</li>
<li>Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.</li>
<li>Follow all Company Policies and Established Procedures in the store’s operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales.</li>
<li>Card customers for all age-restricted products.</li>
<li>Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers.</li>
<li>Participate in stocking of items and marketing promotion efforts.</li>
</ul>
Incentives/Benefits:
<ul>
<li>Flexible Work Schedules</li>
<li>Exceptional Training</li>
<li>Competitive Pay</li>
<li>Career Advancement and Development Opportunities</li>
<li>401K With a Competitive Company Match</li>
</ul>
Requirements:
Qualifications
The position requirements include, but are not limited to:
<ul>
<li>Experience with professional cash handling procedures.</li>
<li>Experience in a Convenience Store and/or food service environments.</li>
<li>Basic computer knowledge.</li>
<li>Possess a Texas Alcohol Beverage Commission card to sell alcohol.</li>
</ul>
 
Competencies
<ul>
<li>Comfortable in a fast-moving environment.</li>
<li>Ability to follow instructions and procedures.</li>
<li>Excellent customer service and interpersonal skills.</li>
<li>High energy and strong work ethic.</li>
</ul>
 
Education
The position requires the following educational experience:
<ul>
<li>High School Diploma or Equivalent.</li>
</ul>
 
Work Environment
<ul>
<li>Work is performed primarily inside a retail store and occasionally may work in an outdoor environment.</li>
</ul>
 
 
Disclaimer
La Lomita, Inc. has reviewed this job description to ensure that essential and other duties have been included. This job description is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management.
 
This job description is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Admit Customer Service Representative 
Business Unit: Meteor Crater Enterprises 
Location: Crater Museum
Department: Admissions 
Function: Greets Guests and Sells Admission Tickets
Reports to: Supervisor, Assistant Operations Manager, Operations Manager, &amp; VP of Business Development 
Direct Reports: None 
Financial Accountability: Supports operational policies and programs which guide the departments and the profitability of the operation. 
Purpose: Under supervision of the Supervisor, Assistant Operations Manager and Operations Manager you welcomes all guests, helps them with any questions and completes accurate transactions during the sale of general admission tickets. You will be held responsible for ensuring admission entries coincide with receipts. Be responsible for light maintenance with opening and closing procedures of all facilities. Ensures that guests receive a professional, positive and memorable experience while visiting Meteor Crater. 
Tasks and Responsibilities:
<ol>
<li>Assist customers in the admissions area by verifying tickets and receipts, processing ticket sales accurately, and creating a positive and welcoming customer experience. </li>
<li>Please keep conversations brief to ensure a smooth and efficient guest entry process. </li>
<li>Support guests with pets by guiding them to the pet ramada and ensuring all animals have water and a comfortable environment during their visit. </li>
<li>Responsible for all cash and credit card transactions. </li>
<li>Responsible for maintaining a clean, organized appearance of admissions area, restrooms room and back areas. </li>
<li>Responsible for reconciling opening and closing cash amounts to ensure they align with daily sales totals. </li>
<li>Responsible for being profecient with opening and closing procedures and provide support as required or when scheduled. </li>
<li>Communicates inventory of levels and operational needs to management. </li>
<li>Provide coverage for colleagues during lunches and breaks as needed to ensure smooth operations. </li>
<li>Responsible for helping train and coach admissions personnel and develop team work when instructed to. </li>
<li>Support co-workers in accordance with policy and procedures related to the operations of stations. </li>
<li>Attends staff meetings to ensure communication among Managers and co-workers regarding operations and activities. </li>
<li>Performs other duties as required. </li>
<li>Must wear complete uniforms including (name tag, earpiece). </li>
<li>Must follow all policies and procedures in accordance with the Employee Handbook. </li>
</ol>
Work environment: Work is generally performed in an office and lobby setting with a moderate noise level. Some outside work may be required. Prolonged standing and walking may be required. Tight time constraints and multiple demands are common. 
How you can succeed in this role: 
<ul>
<li>Working with others </li>
<li>Anticipate and exceed the needs of staff and visitors. </li>
<li>Use your own initiative and good judgement to solve problems in a calm and efficient way. </li>
<li>Enjoy working with others to achieve common goals and assist as required to ensure the success of the team. </li>
<li>Act with personal professionalism, confidentially and integrity at all times. </li>
<li> Taking Responsibility </li>
<li>Manage your time and pay attention to detail. Know your job and should be able to work without close supervision. </li>
<li>Display a positive attitude, even under pressure. </li>
<li>Be a team player. </li>
<li>Be flexible with schedules and be available for unexpected coverage needs. </li>
<li>Continue to seek education on departmental needs and techniques. </li>
<li> Delivering Results </li>
<li>Commit to meeting and exceeding all performance standards. </li>
<li>Perform job tasks in line with established policies and procedures. </li>
<li>Provide a top-quality experience to all our visitors internal and external. </li>
</ul>
Requirements:
Minimum Requirements: 
<ul>
<li>Essential </li>
<li> High School Diploma or GED required. </li>
<li> Must be 18 years of age or older. </li>
<li> Ability to pass a pre-employment drug and alcohol screening, as well as a background check. </li>
<li> Possess a current, valid Arizona Driver’s License. </li>
<li> Reliable transportation is required. </li>
<li>Work is generally performed in a public setting with a moderate noise level as well as a retail setting with higher noise levels. </li>
<li>Prolonged standing and walking may be required. </li>
<li>Tight time constraints and multiple demands are common.</li>
<li>Working weekends, nights and holidays are a possibility due to the needs of the facility. </li>
</ul>
Knowledge, Abilities, Skills, Certifications: 
<ul>
<li>Essential </li>
<li>Basic knowledge of the Visitor Center and Discovery Center. </li>
<li>Understands and practices all Policies and Procedures. </li>
<li>Ability to participate in programs and follow policies and procedures that ensure goals are achieved. </li>
<li>"Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please." </li>
<li>Ability to operate cash register-based Point of Sale Systems, as well as computers using MS Office Suite (Word, Excel and PowerPoint). </li>
<li>Ability to prioritize tasks and practice effective time management. </li>
<li>Ability to perform accurate cash handling and settlements. </li>
<li>Ability to communicate effectively in the English language, both verbally and in writing. </li>
<li>Ability to establish and maintain professional relationships and communication with individuals of varying social and cultural backgrounds and with co-workers at all levels. </li>
<li>Ability to multi-task. </li>
<li>Ability to analyze situations and adopt appropriate courses of action. </li>
</ul>
Desirable:
<ul>
<li> Multi Lingual </li>
</ul>
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Admissions Customer Service

<h3>Job Description</h3>
Job Description
Customer Service Representative – Onsite | Odessa, FL
Seeking onsite opportunity. Looking for a creative, competitive, and fast-paced work environment where you can make a real difference in people’s lives? If you love helping customers and thrive under pressure, this is the job for you! 
Responsibilities for the Customer Service Representative include but are not limited to: 
<ul>
<li>
Dispatch and monitor last-mile appliance delivery routes to ensure on-time service.
</li>
<li>
Communicate with customers, drivers, and business partners via phone and email to resolve delivery-related inquiries.
</li>
<li>
Manage order updates including cancellations, returns, and rerouting requests.
</li>
<li>
Handle escalated customer issues calmly and professionally, using strong de-escalation and problem-solving skills.
</li>
</ul>
Candidates must meet the following requirements to be considered: 
<ul>
<li>
Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, Project).
</li>
<li>
Strong multitasking abilities with excellent attention to detail.
</li>
<li>
High school diploma or equivalent; 1+ year in a customer service or call center environment preferred.
</li>
<li>
Ability to thrive in a fast-paced setting and manage high-pressure situations effectively.
</li>
</ul>
What’s in this for you?
<ul>
<li>
Pay starting at $16.00 per hour, plus overtime as needed
</li>
<li>
Weekly paycheck
</li>
<li>
Onsite office environment – professional, fast-paced, and team-driven
</li>
<li>
Competitive benefits including medical, dental, vision, and 401(k)
</li>
<li>
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
</li>
</ul>
Click Apply to be considered for the Customer Service Representative role in Odessa, Florida!
If Career Assistant is enabled: After submitting your application, you can answer a few quick questions to be prequalified for the job and may have the opportunity to schedule an immediate interview.
 Pay Details: $16.00 per week Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Service Rep I

<h3>Job Description</h3>
Job DescriptionDescription:
The Manager serves as a key leader within the Servicing Department, providing vision, leadership, and operational oversight for the Resolution Services division. This role is responsible for the day-to-day management of the Tax Analysts, Licensed Tax Professionals, and client servicing team, ensuring high-quality service delivery and effective case resolution in alignment with established processes and procedures. The position drives team performance, fosters a positive and productive client experience, and promotes stable leadership through dynamic decision-making, clear communication, and strategic planning. This leader also oversees the development, implementation, and continual improvement of servicing procedures, ensuring both operational excellence and client satisfaction.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Act as an escalation point for resolving the most difficult customer issues.
· Responsible for creating and implementing procedures and processes.
· Communicates with clients, direct reports, and other departments to ensure quality service delivery and customer satisfaction.
· Develop, implement, and continuously improve servicing procedures, call monitoring, quality assurance programs, and performance scorecards aligned with key performance indicators (KPIs).
· Monitor call center operations, ensuring adequate coverage, effective scheduling, and real-time adjustments, while analyzing trends and data to drive operational improvements, service quality, and revenue growth.
· Lead hiring, training, coaching, performance management, and professional development of the team, identifying skill gaps and implementing effective training solutions.
· Drive initiatives through performance management with the team and organizationally, that contribute to long-term operational excellence.
· Create an environment of excitement, goal orientation, innovation and encourage team motivation.
· Acts in a manner consistent with the rules and standards of both his/her governing professional organization and IRS Circular 230, and provides oversight and guidance to all reports to ensure their compliance with these standards per respondent superior
· Provide technical leadership and guidance to Tax Analysts and Licensed Tax Professionals, serving as a subject matter expert in tax collections, IRS resolution, and relevant tax laws, ensuring adherence to professional standards and IRS Circular 230 requirements.
· Perform other tasks as assigned.
Requirements:
EDUCATION AND EXPERIENCE:
<ul>
<li>Strong Preference to be one of the following: Licensed Attorney in good standing with the Bar of a US Jurisdiction, Enrolled Agent in good standing and authorized to practice with the Internal Revenue Service, or Certified Public Accountant in good standing with a US Jurisdiction</li>
<li>BS degree in business administration or a related field or equivalent experience.</li>
<li>5+ years in leadership position</li>
<li>Must have at least 5 years of related experience in a call center.</li>
</ul>
SKILLS, KNOWLEDGE, AND ABILITIES:
· Ability to lead and motivate a large team in a fast-paced environment.
· Committed to continuous education through workshops, seminars, and conferences.
· Strong decision-making abilities.
· Ability to analyze performance trends and issue feedback and/or plans of action for developmental purposes.
· Exceptional verbal and written communication skills.
· Customer service focused mindset.
· Proficiency with the MS Office Applications.
· Ability to drive results and manage change.
· Strong analytical skills with the ability to think tactically and have proven problem-solving skills.
· Proven experience in successful management of teams and processes
· Intricate knowledge of IRS policy, revenue rules, and laws pertaining to tax, tax collection, taxpayer rights, and practitioner responsibilities

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY: Provide a variety of efficient and courteous client services. Provide a source of personal banking services including teller and customer services. Refer clients to appropriate individuals for other bank services as necessary.
 
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES: 
 
ACCOUNTABILITY 1: Perform Transactions 
Conduct a variety of banking transactions including, but not limited to deposits, withdrawals, money orders, loan transactions, certificates of deposit and IRA’s. Perform services in accordance with bank standards, policies and procedures.
 
ACCOUNTABILITY 2: Customer Service 
Greet and assist customers as they enter the bank. Answer the phone according to Reliabank standards. Explain services and answer any questions customers may have. Refer customers to other bank personnel when appropriate.
 
ACCOUNTABILITY 3: New Accounts 
Open new accounts as needed in accordance with bank standards, policies, and procedures. This may include demand deposit accounts, certificates of deposit, safe deposit boxes, IRAs, and/or debit cards.
 
ACCOUNTABILITY 4: Daily Operations 
Prepare and maintain the bank lobby area for business. Record night and mail deposits. Maintain a balanced cash drawer and assist other CSRs in the rotation of running proof multiple times throughout each day.
 
ACCOUNTABILITY 3: Sales 
Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to appropriate bank personnel.
 
Reliabank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law. 
 
Requirements:
EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS:
EDUCATION:
High School diploma or equivalent required.
 
EXPERIENCE:
2-3 years of related customer service experience preferred.
 
OTHER SKILLS &amp; ABILITIES:
Occasional travel to other branches required.
 
PERFORMANCE MEASURES:
METHODS OF ACCOUNTABILITY:
This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
 
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

<h3>Job Description</h3>
Job DescriptionDescription:
About us
Want to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in NC.
National Finance Company, Inc. is a small, family-owned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that!
We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire office’s performance and are determined using realistic and achievable goals. Some of our employees earn over $12,000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest. 
Because we understand the importance of family, our standard work week is just 35 hours (Monday through Friday from 9 am - 5 pm with an hour for lunch). We also offer vacation and sick pay, on top of an average of 10 paid holidays a year.
We also sponsor a full health insurance plan with medical, dental, vision, life and short-term disability insurance as well as a 401(k) plan with an employer match. 
At NFC, we work hard, but also like to have fun. Just ask some of our employees or check out our Facebook pages.
We'd love to have you join the NFC family
*Email <a href="mailto:info@nfcmoney.com" target="_blank">info@nfcmoney.com</a> if you would like to know more. 
 
Title: Customer Service Representative
Job Summary: A CSR is responsible for maintaining customer service per company standards, soliciting business from new and current customers, taking applications, processing loans, taking payments, filing customer documents and maintaining customer folders, communicating with customers regarding their accounts, and maintaining a safe, clean office environment.
Supervision: CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations. 
Job Tasks, Responsibilities, and Authorities
Tasks:
<ul>
<li>Greet customers and answer the telephone courteously and identify yourself by name</li>
<li>Take payments from customers</li>
<li>Maintain cash drawer </li>
<li>Solicit business from new and existing customers</li>
<li>Process loan applications</li>
<li>Use system software to calculate payments, renewal balances, payoffs</li>
<li>Market and sell ancillary products</li>
<li>Guide customers in properly filling out forms </li>
<li>File forms and maintain customer folders</li>
<li>Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status</li>
<li>Generate customer mailings</li>
<li>Make daily bank deposits </li>
<li>Clean and maintain office</li>
</ul>
Responsibilities:
<ul>
<li>Follow Company policies per Employee Handbook and additional policies set forth by Management</li>
<li>Report to work per assigned schedule</li>
<li>Respect direction of Office Manager who is fully responsible for operation of your location</li>
<li>Follow all local, state, and federal laws </li>
<li>Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management</li>
</ul>
Working Conditions:
Work hours: 9 AM – 5 PM; Monday thru Friday with one hour lunch break, may clock in at 8:30 for additional hours 
<ul>
<li>9 AM – 1 PM on three (3) Saturdays in December</li>
</ul>
Avg hours per week: 35 hours
Overtime: __ Never X Occasional __ Often; must be pre-approved by Manager
Max hours: 3 per week
Work environment: Shared office space with coworkers
 
Salary and Benefits:
<ul>
<li>Beginning range of $14 to $16 per hour plus opportunity to earn quarterly performance bonuses</li>
<li>Other benefits: Medical, dental, life insurance; 401(k) plan; paid vacation and sick time</li>
</ul>
I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above. 
I further understand that all employees of National Finance Company, Inc. are employed on an “at will” basis. Both employees and the Company have the right to terminate employment at any time, for any reason or no reason, with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof. 
 
 
 
Requirements:
Job Qualifications:
Education: High school diploma or equivalent 
Experience: Prior experience working in consumer finance business preferred and/ or prior experience as a cashier
<ul>
<li>Number of years: 1 year</li>
</ul>
Special training or licenses: Current, valid driver’s license; Basic computer skills
Physical requirements: Lift and move up to 50 lbs.

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