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<h3>Job Description</h3>
Job Description
Customer Support Representative Portuguese (Bilingual)
Location: Johnston, IA (Onsite Monday-Thursday, Remote Fridays) Schedule: 8-hour shift within a 7AM6PM CST window, Monday through Friday
Summary:
We are seeking a bilingual Customer Support Representative fluent in both Portuguese and English to join a fast-paced Technical Support Center team. In this role, you will provide exceptional customer service and technical support for agriculture-related software and hardware products. You will serve as a trusted frontline resource for dealers and customers, ensuring high-quality solutions, clear communication, and an excellent user experience across multiple support channels.
This is a contingent role with long-term opportunities to gain valuable experience in agriculture technology and customer service. Ideal for someone passionate about helping others, solving problems, and contributing to a collaborative, high-performance team.
Key Responsibilities:
<ul>
<li>Deliver responsive and knowledgeable technical support via phone, email, and chat.</li>
<li>Assist customers and dealers with software, hardware, and connectivity-related questions for a wide range of agriculture support platforms and devices.</li>
<li>Document all customer interactions in the case management system with accuracy and attention to detail.</li>
<li>Contribute to the creation and maintenance of internal and external support resources, including online FAQs and troubleshooting guides.</li>
<li>Participate in ongoing training to stay up to date on new products and technologies.</li>
<li>Support occasional off-shift hours, holidays, and overtime based on business needs.</li>
</ul>
Qualifications:
Required:
<ul>
<li>Bilingual fluency in Portuguese and English (verbal and written)</li>
<li>Previous experience in a customer support or service role</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to troubleshoot software, connectivity, and user issues effectively</li>
<li>Proficiency with Microsoft Office and other standard computer applications</li>
<li>Willingness to work a rotating schedule and participate in initial onsite training</li>
</ul>
Preferred:
<ul>
<li>Experience or familiarity with agriculture operations or precision farming</li>
<li>Technical aptitude with mobile apps, GPS systems, or ag tech platforms</li>
<li>Knowledge of dealer/distributor support channels</li>
<li>Bachelors degree in Agriculture, Business, IT, Engineering, or a related field</li>
</ul>
Additional Information:
<ul>
<li>Paid training provided (approximately 6 weeks) on first shift (8AM4:30PM CST).</li>
<li>Full productivity typically reached within 34 months.</li>
<li>Retention bonuses and performance-based pay increases available at 6, 12, and 24 months.</li>
<li>Opportunities for local field visits to enhance product knowledge and training.</li>
<li>Contingent employees are eligible to apply for full-time opportunities internally.</li>
</ul>
How to Apply:
If you are passionate about customer support, fluent in Portuguese and English, and ready to be part of a dynamic team, we want to hear from you! Apply now to join a forward-thinking support center focused on innovation, service, and long-term success.

Customer Support Representative - Portuguese (Bilingual)

<h3>Job Description</h3>
Job Description
D2B Groups is seeking a driven and mechanically-minded Product Support Sales Representative to join our client’s growing heavy equipment team. In this role, you’ll focus on supporting customers by promoting parts and service solutions that increase uptime, improve performance, and extend the life of their fleets. This territory-based position is ideal for someone who thrives on relationship building, understands equipment, and is energized by helping customers stay operational.
Key Responsibilities:
<ul>
<li>Account Management: Build and maintain strong relationships with assigned customers across your territory. </li>
<li>Sales Growth: Promote parts, service, repairs, and preventative maintenance solutions to increase revenue. </li>
<li>Machine Support: Conduct routine equipment walkarounds and inspections to identify service needs. </li>
<li>Estimates &amp; Proposals: Prepare clear and accurate quotes for service work and parts packages. </li>
<li>CRM Documentation: Keep detailed records of machines, contacts, interactions, and opportunities. </li>
<li>Team Collaboration: Work closely with service managers, technicians, and equipment sales reps. </li>
<li>Customer Support: Serve as the main point of contact for repair needs—sometimes even after hours. </li>
<li>Market Intelligence: Stay up to date on OEM programs, customer fleets, and support technologies. </li>
<li>Professional Presence: Represent the company at trade events and in the field with confidence. </li>
</ul>
Requirements
Requirements
<ul>
<li> 2+ years of customer-facing sales experience; equipment or service industry preferred </li>
<li> Mechanical aptitude and confidence in discussing technical topics with customers </li>
<li> Strong communication, organizational, and relationship-building skills </li>
<li> Familiarity with CRM systems and Microsoft Office Suite </li>
<li> Valid driver’s license and clean driving record </li>
<li> Ability to lift up to 60 lbs and work outdoors in varied weather </li>
</ul>
Benefits
Benefits
<ul>
<li> Health Care Plan (Medical, Dental &amp; Vision) </li>
<li> Retirement Plan (401k with Company Match) </li>
<li> Life Insurance (Basic, Voluntary &amp; AD&amp;D) </li>
<li> Paid Time Off (Vacation, Sick &amp; Public Holidays) </li>
<li> Sales Commission </li>
<li> Company Truck Provided </li>
</ul>

Product Support Sales Representative

<h3>Job Description</h3>
Job Description
T-Metrics, LLC (<a href="http://www.tmetrics.com" target="_blank">www.tmetrics.com</a>) is a software and hardware developer in the telecommunications industry. We provide Voice over IP and Digital Telephony solutions that utilize computer and network resources to enhance business communications. Our corporate, government, and non-profit customers are located across the United States and in more than twenty countries around the globe.
We are growing and looking for new employees like you!
SUMMARY
The Technical Analyst I is a hybrid of providing excellent customer services to customers and analyzing debug logs to solve problems. You will learn about our product base through training and customer support. Your growing knowledge base will give you the ability to provide input when expanding our existing and new products. Candidates are required to work directly with customers using various methods of communication and an aptitude for learning and understanding new technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<ul>
<li>Communication with customer support contacts.</li>
<ul>
<li>Phone calls</li>
<li>Emails</li>
<li>Conference calls</li>
<li>Etc.</li>
</ul>
<li>Review debug logs.</li>
<li>Root cause analysis as needed.</li>
<li>Call tree design and implementation.</li>
<ul>
<li>Database setup and settings</li>
<li>Call flow and media routing</li>
</ul>
<li>Other duties as assigned based on your skillset or company needs.</li>
</ul>
QUALIFICATIONS/EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
<ul>
<li>Bachelor's or Associate's Degree</li>
<li>CS / CIS / MIS / IT Degree (Some IT experience is a plus)</li>
</ul>
or Non-Technical Liberal Arts Degree preferred
<ul>
<li>Bachelor's Degree (Some IT experience is a plus)</li>
</ul>
or Work Experience
<ul>
<li>Post High School Work Experience or 3+ Years of Military</li>
<li>Experience is in IT and/or Customer Service</li>
</ul>
Additional great skills/experience to have:
<ul>
<li>Basic understanding or experience with SQL is a plus</li>
<li>Experience working in a NOC environment and troubleshooting escalated customer issues a plus.</li>
<li>Experience with telephony and/or SIP or VoIP.</li>
<li>Strong verbal communication and written skills to provide customer support.</li>
<li>Willingness to learn new concepts and assist customers while mastering those concepts.</li>
<li>Strong organization and project management skills.</li>
<li>Ability to effectively present information to all levels within the organization.</li>
<li>Time management skills for a self-managed workload.</li>
</ul>
NUSO is an Equal Opportunity Employer committed to a diverse workforce. Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity, or any other characteristic protected by law.
 Job Posted by ApplicantPro

Technical Analyst I

<h3>Job Description</h3>
Job DescriptionSalary: $14.00 - $15.00/hr. 
Job Description
As a Tier 1 Technical Support Representative for an internet service provider, your primary responsibility will be assisting callers with technical issues such asresetting passwords, troubleshooting modems and equipment, diagnosing connectivity problems, and providing step-by-step resolutions. You will work with customers to ensure their internet services function optimally, following troubleshooting scripts and escalation protocols when necessary. 
When this account is not busy, you will handle blended customer service calls for multiple other accounts. These calls range from 2-3 minutes to 30 minutes, depending on the complexity of the account. Your responsibilities will include message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive informationall guided by structured processes to ensure accuracy and success.
 We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days involve a high call volume, requiring focus and efficiency. While some accounts have minimal interaction, others demand in-depth troubleshooting or handling of sensitive content. You will receive live support and guidance to remain effective and confident in every interaction.
 
Required Technical Qualifications
<ul>
<li>We do not provide equipment. A Windows-based laptop or desktop is required.
<ul>
<li>Dual Screens and a High-Quality Headset</li>
<li>No Macs, Chromebooks, Tablets or iPads</li>
<li>Computer must have at least 8GB of RAM, preferably 16GB or higher</li>
</ul>
</li>
<li>Strong technical, and problem-solving skills, technical support experience</li>
<li>Experience with ZenDesk</li>
<li>Hardwire Connection to the Internet(No WiFi)
<ul>
<li>Minimum download speed: 20mbps (Verify at <a href="http://www.SpeedTest.net" target="_blank">www.SpeedTest.net</a>)</li>
<li>Minimum upload speed: 10mbps (Verify at <a href="http://www.SpeedTest.net" target="_blank">www.SpeedTest.net</a>)</li>
<li>Cannot have any Mobile Hotspot or Satellite Internet Providers</li>
</ul>
</li>
<li>Exceptional customer service skills with a focus on professionalism and tone </li>
<li>Strong written and verbal communication skills</li>
<li>Experience handling high call volumes and troubleshooting customer inquiries</li>
</ul>
 
Additional Qualifications
<ul>
<li>A+ Certification is a significant plus, but is not required</li>
<li>Successful completion of a mandatory background check </li>
<li>A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios)</li>
</ul>
 
Availability
<ul>
<li>Schedule: 24/7 Availability - We support these accounts 7 days a week, and weekend work is likely. All times/schedules are posted in Pacific Standard Time.</li>
<li>Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time.</li>
</ul>
 
Compensation and Benefits
<ul>
<li>Pay Rate: Starting at $14.00 - $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.</li>
<li>Full-Time Employee Benefits:
<ul>
<li>Medical, dental, and vision coverage.</li>
<li>Retirement benefits with company match.</li>
<li>Sick time and personal paid time off.</li>
<li>Quarterly perfect attendance bonus.</li>
</ul>
</li>
</ul>
 
Note: Some benefits are subject to eligibility requirements, including employment term and other factors.
 
About Us
Frontline Call Center is a W2 employer that does not hire independent contractors.
 remote work

Bilingual Spanish Full-Time Tier 1 Technical Support Representative (ISP) - Houston, TX

<h3>Job Description</h3>
Job DescriptionTechnical Accounting Consultant needed for a contract opportunity with Yoh's entertainment client located in Culver City, CA. Job Details Duration:&nbsp;Approx 10 months (Initial contract) Location:&nbsp;Culver City, CA 90232 Schedule:&nbsp;In office 3-4 times per week Pay Rate:&nbsp;$80-100 per hour (Max, depending on experience) Exempt FLSA Job Description
<ul>
<li>The IFRS 2.0 project team is responsible for implementing IFRS 18 accounting standard, which was issued April 2024, within the company.</li>
<li>We are seeking a dedicated technical accounting representative to join our team and perform a critical role as we move into phase 2 of our project.</li>
<li>This phase will more focus on updating the budget, forecast and MRP process, along with other additional requirements on Chart of Accounts and disclosure requirements from company group Tokyo.</li>
<li>This role will work closely with the company’s various stakeholders from respective lines of business(es) to ensure compliance with new IFRS regulations, enhance budget, forecast, and MRP as well as financial reporting processes including system changes, and maintain robust internal controls.</li>
</ul>
Responsibilities
<ul>
<li>Work with the IFRS2.0 project team&nbsp;to implement IFRS18 requirements, ensuring all financial records and reports comply with the new regulations.&nbsp;Example activities include:</li>
<li>Attend IFRS 2.0 project ceremonies as required, e.g., daily standup, backlog refinement, demos, and retrospectives.</li>
<li>Understand the goals for each sprint and collaborate to deliver/implement the needed change.</li>
<li>Serve as technical accounting representative on IFRS2.0 project.&nbsp;Example activities include understanding the new IFRS requirements including company group Tokyo HQ’s requirements, communicating with stakeholders who will be impacted by the new requirements, preparing accounting documentation and memorandum in support of the directional IFRS accounting positions for management and audit review/approval.</li>
<li>Understand the current practices of divisional finance teams and GFO teams.</li>
<li>Identify and analyze gaps between the current processes and updated processes, through the communication with line of business (LOB) SMEs, especially divisional finance teams.</li>
<li>Educate finance personnel as necessary to comply with the updated corporate policies and IFRS.</li>
<li>Revisit processes, controls and other project documentation to be align with the new requirements, in close coordination with various stakeholders.</li>
</ul>
Experience/Skillset:
<ul>
<li>Accounting guidance research and documentation (i.e. IFRS)</li>
<li>Financial Reporting experience, as well as process and controls documentation</li>
<li>Strong organizational, written and verbal communication skills, including note taking and tracking action items from conversations and emails.</li>
<li>Detail oriented, with excellent analytical and project management, organizational, decision-making, and problem-solving skills.</li>
<li>Able to multi-task, prioritize and meet all deadlines.</li>
<li>Advanced in Microsoft Office, including Outlook, Teams, Power Point, and Excel (VLOOKUP, Pivot Tables, Charts, etc.).</li>
<li>Self-motivated team player</li>
</ul>
Nice to have:
<ul>
<li>Entertainment Industry exposure</li>
<li>Experience with IFRS</li>
<li>Exposure to Agile/Scrum</li>
<li>SAP/BW/S4 HANA systems knowledge</li>
</ul>
Education:
<ul>
<li>B.S./B.A. – Accounting, Business, Finance or Economics</li>
<li>C.P.A. (or equivalent) is preferred, not required</li>
</ul>
 Estimated Min Rate: $80.00 Estimated Max Rate: $100.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: 
<ul>
<li>Medical, Prescription, Dental &amp; Vision Benefits (for employees working 20+ hours per week)</li>
<li>Health Savings Account (HSA) (for employees working 20+ hours per week)</li>
<li>Life &amp; Disability Insurance (for employees working 20+ hours per week)</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>401K Retirement Savings Plan</li>
<li>Direct Deposit &amp; weekly epayroll</li>
<li>Referral Bonus Programs</li>
<li>Certification and training opportunities</li>
</ul>
 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day &amp; Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit <a href="https://www.yoh.com/applicants-with-disabilities" target="_blank">https://www.yoh.com/applicants-with-disabilities</a> to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a> 
<h3>Company Description</h3>
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a>

Technical Accounting Consultant

<h3>Job Description</h3>
Job Description
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:
<ul>
<li>Competitive Compensation</li>
<li>Health, Dental, Vision &amp; Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)</li>
<li>401K (generous retirement benefits) with a Company Match</li>
<li>Paid Holidays and Paid Time Off&nbsp;</li>
</ul>
Summary:&nbsp;The Technical Service Advisor is a critical position within the BakeMark Marketing and Technical Services team. Must have strong work experience within various bakery operations, including small, retail bakeries or donut shops, up to large commercial bakeries or bakery departments in grocery stores. Must also have expertise in both scratch-baking and baking from mixes. Core areas of responsibility will include serving as the Technical lead on all assigned markets (branches), leading customer presentations and meetings from a product-expert standpoint, testing and analysis for comparison tests and product evaluations, recipe development efforts in conjunction with Sales, Marketing and Technical Services and acting as lead subject matter expert for BakeMark product knowledge and training activities. Upholds and complies with policies and attitudes adopted by BakeMark, following the guiding principles of best practices, as both a process and a cultural guide.

Essential Duties and Responsibilities:
<ul>
<li>Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.&nbsp; Exemplify the BakeMark Core Values and Ways of Working in all aspects of assigned&nbsp;responsibilities, and other projects and duties as assigned.</li>
<li>Plans and leads execution of assigned technical service meetings and projects. Accountable for actively managing own schedule, as it relates to support provided to Sales and Marketing. Ensures focus is maintained on promoting the growth of the BakeMark branded product portfolio.&nbsp;</li>
<li>Demonstrate and troubleshoot BakeMark products in our customer’s bakery or facility. Collaborate and assist our customers in the development and implementation of BakeMark products.</li>
<li>Leads the planning and execution of all regional training opportunities for the assigned Sales teams (branches), in both online and in-person formats. Collaborates directly with the Marketing team to ensure all content connected to training is aligned to established branded product initiatives.&nbsp;</li>
<li>Supports the technical elements of the product development process, specifically testing, analysis and application. Works directly with Marketing and R&amp;D to test and analyze product performance and target market applications. Delivers detailed reports to Marketing to ensure new product is optimized to meet/exceed local market expectations.&nbsp;</li>
<li>Acts as subject matter expert for all technical insights and support related to large account management, trade events and special projects. Collaborates directly with local sales for the planning and execution phases, ensuring that the BakeMark branded product lines are fully optimized in each specific opportunity.&nbsp;</li>
<li>Lead localized recipe development for the assigned&nbsp;sales teams (branches). Utilizes BakeMark manufactured products to develop new recipes that&nbsp;willhelp with the introduction and sales of BakeMark products.&nbsp;</li>
<li>Follows BakeMark’s best practices in Marketing and BakeMark’s Good Manufacturing Practices and food safety rules, as well as takes responsibility for housekeeping and sanitation duties for work area and as assigned.</li>
</ul>

Supervision:
This position has no direct reports.
Qualifications:&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have a valid Driver’s License and have his or her own dependable method of transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;
Education and/or Experience:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Certification from an accredited culinary or baking&nbsp;school is preferred. Must&nbsp;have at least 7 years of experience working within various bakery operational settings,&nbsp;as a baker and/or as a supervisor or manager.
Language Skills:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Ability to read, analyze, and interpret general business news articles, press releases, trade publications, trade journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of directors, managers, agencies, vendors, suppliers and customers.
Mathematical Skills:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Must be able to conduct general math related to the baking process and general business operations, including yield calculations, costing and profit analysis. Must be able to easily add, subtract, multiply and divide in all units of measure. Must also be able to understand and calculate statistical data and business formulas, including rates, ratios, percentages, averages, basic costing &amp; pricing, profits, margins, return on investment, etc. Ability to apply mathematical skills and concepts to practical situations.
Reasoning Ability:&nbsp;&nbsp;
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow-up on a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be proficient in Microsoft Outlook, and have working experience within Outlook, Word, Excel and PowerPoint. Experience with a CRM platform a plus.
Physical Demands:
The following physical demands are required to successfully perform the essential functions of the position. Reasonable accommodation will be made to enable individuals with disabilities to be able to perform the essential functions.
While performing the duties of this position, the employee must be able to sit, stand, walk, reach with hands and arms and engage in conversation for 8 hours or more at a time. The employee must be able to touch, taste, smell and hear at a basic level and be able to participate in food evaluations and taste tests.
The employee must be able to lift and/or move objects up to 20 pounds from floor level to a height of approximately 4 feet.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
Expectations are that the role will be working out in the field at least 85%. Ability to travel domestically and internationally is required, and may be up to 85%. While performing the duties of this position, the employee is occasionally exposed to cold, hot, wet, dry and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate.
Compensation:&nbsp;
The starting salary range for this position is $60,000, with final compensation based on experience and qualifications.
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age&nbsp; or any other basis prohibited by law.
Company DescriptionWith over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. As a manufacturer and distributor with over 33 branches located across the U.S. and Canada, BakeMark delivers a complete line of bakery mixes, fillings &amp; icings, glazes, donut sugar and frozen goods. 
<h3>Company Description</h3>
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. As a manufacturer and distributor with over 33 branches located across the U.S. and Canada, BakeMark delivers a complete line of bakery mixes, fillings &amp; icings, glazes, donut sugar and frozen goods.

Technical Bakery Specialist

<h3>Job Description</h3>
Job DescriptionRemote, Contract role. Initial contract term 4-6 Months. The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service to clients by addressing their inquiries related to retirement plan payments. This role involves handling both periodic and non-periodic payments, performing check reconciliations, and assisting with tax processing. The representative will work closely with various departments to ensure accurate and timely processing of all requests. Strong communication skills, attention to detail, and a commitment to client satisfaction are essential for success in this role. Key Responsibilities include: 
<ul>
<li>Responding to client inquiries regarding retirement plan payments, including periodic and non-periodic payments.</li>
<li>Assisting clients with understanding their payment options, including lump sum distributions, death benefits, rollovers, and loan withdrawals.</li>
<li>Reprinting tax forms, verifying current record information, sending change request forms to participants as requested.</li>
</ul>
 The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary. Qualifications: 
<ul>
<li>Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.</li>
<li>Familiarity with retirement plan payments, lump sum distributions, death benefits, rollovers, and loan withdrawals</li>
<li>Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).</li>
<li>Excellent customer service skills with the ability to manage multiple types of inquiries.</li>
<li>Ability to follow structured processes and maintain high accuracy levels.</li>
<li>Strong verbal communication skills and professional telephone etiquette.</li>
<li>Ability to work under supervision and follow established guidelines.</li>
<li>Experience in financial services or call center operations is a plus.</li>
</ul>
 
This is a remote position.

Treasury - Customer Support Representative

<h3>Job Description</h3>
Up to $5,000 in Relocation Assistance! 
Retail Sales Representative I, II, or III\n
Location: Concord, CA
\n\n
Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;
\n
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;
\n
Astound is currently searching for a Retail Sales Representative I, II, or III in our Concord, CA office.&nbsp; This position is responsible for providing outstanding customer service and support to Astound customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.
\n\n
Where you will work:
\n
<ul>\n
<li>This position will be based in Concord, CA location, with the ability to travel into the nearest office and the field as needed</li>
\n</ul>
\n
A Day in the Life of the Retail Sales Representative:
\n
<ul>\n
<li>Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers</li>
\n
<li>Demonstrate Astound's various products and services to inbound customer traffic at the retail center</li>
\n
<li>Communicate current promotions and offers to all potential customers</li>
\n
<li>Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs</li>
\n
<li>Review customer’s current level of service and introduce new services as appropriate</li>
\n
<li>Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive</li>
\n
<li>Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property</li>
\n
<li>Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment</li>
\n
<li>Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries</li>
\n
<li>Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding</li>
\n
<li>Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures</li>
\n
<li>Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis</li>
\n
<li>Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner</li>
\n</ul>
\n
What You Bring to the Table:
\n
<ul>\n
<li>Phone customer support/service related background in call center environment preferred</li>
\n
<li>Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.&nbsp; Is positive, pleasant, and respectful</li>
\n
<li>Bilingual skills preferred</li>
\n
<li>Friendly, enthusiastic and outgoing demeanor</li>
\n
<li>Demonstrates a thorough knowledge of cable and data products and services</li>
\n
<li>Ability to learn and retain new information and concepts quickly</li>
\n
<li>Demonstrates ability to diagnose and solve problems</li>
\n
<li>Exhibits the ability to follow direction and possesses the ability to follow through</li>
\n
<li>Displays proven good judgment and proactive decision-making skills</li>
\n
<li>Must possess the ability to adapt to change</li>
\n
<li>Cable Television industry experience preferred</li>
\n
<li>Telecommunications experience preferred</li>
\n</ul>
\n
Education and Certifications:
\n
<ul>\n
<li>High school diploma or equivalent</li>
\n</ul>
\n
We're Proud to Offer a Comprehensive Benefits Package Including:
\n
<ul>\n
<li>401k with employer match</li>
\n
<li>Insurance options including: medical, dental, vision, life and STD insurance </li>
\n
<li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li>
\n
<li>Paid Holidays: 7 days per year</li>
\n
<li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li>
\n
<li>Tuition reimbursement program</li>
\n
<li>Employee discount program</li>
\n</ul>
\n
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:
\n
<ul>\n
<li>Retail Representative I - $17.00 - $23.80 per hour</li>
\n
<li>Retail Representative II - $17.85 - $24.99 per hour</li>
\n
<li>Retail Representative III - $18.74 - $26.24 per hour&nbsp;</li>
\n</ul>
\n\nOur Mission Statement:\n* Take care of our customers\n* Take care of each other\n* Do what we say we are going to do\n* Have fun\n\n
Diverse Workforce / EEO:
\n
Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
\n
FCO (For San Francisco Candidates Only):
\n
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
\n
CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities \nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.

Sales Development Representative - Offering Relocation Support

<h3>Job Description</h3>
Job Description
Reports to: Technical Services Call Center Manager
Reporting Location: Roanoke, Texas (onsite Monday through Thursday weekly)
Travel Required: up to 10% (both domestic and international) 
Headquartered in Roanoke, TX, Samsung Lennox HVAC North America is a leader in innovative heating and cooling solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. 
Role Overview:
The Technical Service Representative III will be responsible for providing specialized, senior technical service support for customers, staff, and external users of Samsung HVAC / Samsung products. Diagnose and resolve technical situations while providing excellent customer service. Technical support may be delivered by telephone or via email and include manual entry of authorization requests into internal tracking system. Track and maintain database for internal product development. Conduct, develop, and review technical training material. Assist with projects assigned by Technical Call Center Manager for overall company growth and customer satisfaction.

Key Role Focuses:
<ul>
<li>Respond to escalated Technical Support Service calls (emergency, On-Site, via phone or online). Check indicated points of trouble, analyze full requirements of Samsung HVAC equipment and test systems components</li>
<li>Update and maintain internal customer support database for issue tracking.</li>
<li>Assist with development, instruction, and support updating technical training materials regarding Samsung HVAC products</li>
<li>May assist in preparing all levels of reports, compile data into comprehensible format, and provide information for the department’s effective customer, internal, and company communications. </li>
<li>Participate in development and improvement of programs and activities within the Technical Services Department. This will focus on processes needed to enhance the customer experience from Samsung HVAC.</li>
</ul>
Qualification Requirements: 
<ul>
<li>Bachelor’s degree or equivalent with certificate in HVAC or equivalent combination of education and experience required.</li>
<li>7-10 years specialized training and knowledge in HVAC industry.</li>
<li>Experience in fast paced call center environment, including data entry, word processing, spreadsheets, and software.</li>
<li>Ability to review training content and materials for highly technical HVAC products.</li>
</ul>
Samsung Lennox HVAC North America, LLC. Is committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

HVAC Technical Services Representative, III

<h3>Job Description</h3>
Job Description
Part-Time On-Site Technical Support and Customer Service Representative – Maple Grove, MN
Job description
Schedule:&nbsp;Part-Time (4 to 5 hours per day) Location:&nbsp;Maple Grove, MN (On-Site Only) Job Type:&nbsp;Part-Time
Training:
<ul>
<li>Fixed schedule: 4 hours per day, Monday through Friday</li>
<li>Duration: 2 to 3 weeks</li>
<li>Training is in person and mandatory</li>
<li>Post-training: Flexible part-time shifts available within business hours (7:30 AM – 8:00 PM)</li>
</ul>
Job Summary: Masterson Staffing Solutions is hiring Part-Time Technical Customer Service Representatives for a respected client in Maple Grove, MN. This is an&nbsp;on-site&nbsp;position (not remote) and a great opportunity for individuals seeking part-time hours with structured training and flexible scheduling after completion.
You will be the first point of contact for clients, offering guidance and resolving technical issues related to test administration, setup, application use, and more.
Key Responsibilities:
<ul>
<li>Respond to incoming client calls and inquiries</li>
<li>Troubleshoot technical and policy-related concerns</li>
<li>Resolve open cases efficiently using internal tools</li>
<li>Meet customer service and quality standards (call time, hold time, satisfaction)</li>
<li>Escalate critical or recurring issues to the appropriate team</li>
</ul>
Training Details:
<ul>
<li>Duration: 2 to 3 weeks</li>
<li>Hours: 4 hours per day (Monday to Friday)</li>
<li>Daily topic-based assessments must be passed to continue</li>
<li>Final certification test is required to complete training</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or GED required (Associate degree preferred)</li>
<li>Minimum of 6 months of technical support or customer service experience</li>
</ul>
(Internship or college-level experience accepted)
<ul>
<li>Strong communication and problem-solving skills</li>
<li>Proficiency in Microsoft Office and general computer use</li>
<li>Ability to work well independently and in a team environment</li>
</ul>
Essential Job Requirements:
<ul>
<li>Must attend and complete 2-3 weeks of classroom training (4hrs a day)</li>
<li>Each day of training includes a specific topic and a test that must be passed to progress</li>
<li>A final test is administered at the end of training to certify your knowledge of systems and procedures</li>
<li>Report to work promptly as scheduled and adhere to all conduct expectations</li>
<li>Able to accept supervision and apply feedback to improve performance</li>
<li>Able to collaborate effectively and respectfully with diverse teams</li>
<li>Consistently maintain performance under pressure and during high-volume periods</li>
<li>Capable of managing multiple tasks simultaneously</li>
<li>Able to sit or stand for extended periods (up to 8 hours)</li>
<li>Able to use a computer monitor, keyboard, and mouse for prolonged periods</li>
</ul>
Benefits:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Safe and Sick Time</li>
<li>401k</li>
</ul>
How to Apply: Visit our office at: Masterson Staffing – Fridley 7233 University Ave NE Fridley, MN 55432
#MS1
Masterson Staffing is an Equal Opportunity Employer
Call us at: 763-571-6090 Start your application online at:&nbsp;<a href="http://www.mastersonstaffing.com" target="_blank">www.mastersonstaffing.com</a>
Masterson Staffing is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul>
Company DescriptionOur Story The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals. Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers. Our Mission From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships. When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations. As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions. Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees. 
<h3>Company Description</h3>
Our Story\r\n\r\nThe Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.\r\n\r\nMasterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.\r\n\r\nOur Mission\r\n\r\nFrom the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.\r\n\r\nWhen it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.\r\n\r\nAs for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.\r\n\r\nWhether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.

20,831 technical support representative Jobs