Part-Time On-Site Technical Support and Customer Service

Job Description

Job Description

Part-Time On-Site Technical Support and Customer Service Representative – Maple Grove, MN

Job description

Schedule: Part-Time (4 to 5 hours per day)
Location: Maple Grove, MN (On-Site Only)
Job Type: Part-Time

Training:

• Fixed schedule: 4 hours per day, Monday through Friday
• Duration: 2 to 3 weeks
• Training is in person and mandatory
• Post-training: Flexible part-time shifts available within business hours (7:30 AM – 8:00 PM)

Job Summary:
Masterson Staffing Solutions is hiring Part-Time Technical Customer Service Representatives for a respected client in Maple Grove, MN. This is an on-site position (not remote) and a great opportunity for individuals seeking part-time hours with structured training and flexible scheduling after completion.

You will be the first point of contact for clients, offering guidance and resolving technical issues related to test administration, setup, application use, and more.

Key Responsibilities:

• Respond to incoming client calls and inquiries
• Troubleshoot technical and policy-related concerns
• Resolve open cases efficiently using internal tools
• Meet customer service and quality standards (call time, hold time, satisfaction)
• Escalate critical or recurring issues to the appropriate team

Training Details:

• Duration: 2 to 3 weeks
• Hours: 4 hours per day (Monday to Friday)
• Daily topic-based assessments must be passed to continue
• Final certification test is required to complete training

Qualifications:

• High School Diploma or GED required (Associate degree preferred)
• Minimum of 6 months of technical support or customer service experience

(Internship or college-level experience accepted)

• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and general computer use
• Ability to work well independently and in a team environment

Essential Job Requirements:

• Must attend and complete 2-3 weeks of classroom training (4hrs a day)
• Each day of training includes a specific topic and a test that must be passed to progress
• A final test is administered at the end of training to certify your knowledge of systems and procedures
• Report to work promptly as scheduled and adhere to all conduct expectations
• Able to accept supervision and apply feedback to improve performance
• Able to collaborate effectively and respectfully with diverse teams
• Consistently maintain performance under pressure and during high-volume periods
• Capable of managing multiple tasks simultaneously
• Able to sit or stand for extended periods (up to 8 hours)
• Able to use a computer monitor, keyboard, and mouse for prolonged periods

Benefits:

• Health Insurance
• Dental Insurance
• Safe and Sick Time
• 401k

How to Apply:
Visit our office at:
Masterson Staffing – Fridley
7233 University Ave NE
Fridley, MN 55432

#MS1

Masterson Staffing is an Equal Opportunity Employer

Call us at: 763-571-6090
Start your application online at: www.mastersonstaffing.com

Masterson Staffing is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Company DescriptionOur Story

The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.

Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.

Our Mission

From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.

When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.

As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.

Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.

Company Description

Our Story\r\n\r\nThe Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.\r\n\r\nMasterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.\r\n\r\nOur Mission\r\n\r\nFrom the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.\r\n\r\nWhen it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.\r\n\r\nAs for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.\r\n\r\nWhether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.