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<h3>Job Description</h3>
Job Description
Summary
The Blown Film Extrusion Technical Manager is primarily responsible is to serve as the point of contact for Balcan USA’s technical and subject matter expert to the blown film extrusion department. Coordinate with technical counterparts at Balcan Innovations plants and serve as centralized technical resource for business transfers, new technology implementation, and new product introduction. Train and develop Balcan USA’s technical competencies and educate on blown film extrusion technologies to help promote Balcan’s technical expertise and market knowledge. The Extrusion Technical Manager is essential to energizing and challenging the team as we grow the business.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem from time to time.
<ul>
<li>Serve as technical expert for blown film extrusion process and products as well as new technologies</li>
<li>Assist with production management in planning of and implementing the necessary technical changes required to sustain adequate production line capacity</li>
<li>Mentor and provide guidance to extrusion team members</li>
<li>Lead successful startup and implementation of new or modified equipment</li>
<li>Initiate and conduct studies or projects for new processes, process changes, and/or improvements to improve safety, improve product quality, increase production efficiency and decrease standard cost</li>
<li>Independently design and conduct statistically valid, scientifically sound feasibilities studies and process improvement projects and prepare timely written updates and reports of these activities</li>
<li>Perform and assist with extrusion process validations</li>
<li>Evaluate and recommend equipment to implement new projects, and specify any equipment necessary for capital improvements</li>
<li>Interface with customers and suppliers on project matters, process capability studies, product quality issues, etc.</li>
<li>Support quoting activities within material selection and process development</li>
<li>Provide training to manufacturing personnel for new processes and products</li>
<li>Support trials being conducted in extrusion</li>
<li>Support the extrusion team members in preparing resin blend/recipes and product QC testing</li>
</ul>
Supervisory Responsibilities
N/A
Education and /or Experience
<ul>
<li>Bachelor’s degree in Engineering, Chemistry, Polymer Science, or other relevant degree preferred</li>
<li>5-6 years of direct blown film extrusion specialty experience required in lieu of degree, 3-5 years of experience with degree</li>
<li>5-6 years experience in related field within manufacturing setting, 3-5 years of experience with degree</li>
<li>Demonstrated ability to lead and coordinate projects and deliver results.</li>
<li>Experience supporting and troubleshooting plastic extrusion production lines</li>
<li>Experience with Film, Web Handling, and Extrusion Laminating, preferred</li>
<li>Must have understanding of plastic materials such as HDPE, LDPE, LLDPE, AND PP.</li>
<li>Experience with extrusion machine troubleshooting and repairs</li>
<li>Experience in resin handling and inventory control of plastics raw materials, additives and color master batches</li>
<li>Experience supporting a 24/7 manufacturing facility</li>
<li>Microsoft Office (Excel, Word, PowerPoint) experience required</li>
<li>Fluency in English (read &amp; write)</li>
<li>Analytical skills</li>
<li>Lean Manufacturing training and/or experience a plus.</li>
<li>Ability to accurately interpret blueprints and customer specifications.</li>
<li>Ability to establish a positive relationship with employees at all levels</li>
<li>Dynamic, quickly respond to ever changing environment</li>
</ul>
Language Skills
Ability to read and interpret documents such as safety rules, production dockets, customer orders. Ability to write routine reports and correspondence. Ability to speak effectively.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme heat and vibration. The noise level in the work environment is usually very loud.
Physical Demands
The physical demands described below are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time

Extrusion Technical Manager

<h3>Job Description</h3>
General Description
Reporting to the Plant Manager this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This position is the primary internal customer contact and support for field personnel and follows from quote to final shipment of product to customer.
 
JOB RESPONSIBILITIES AND TASKS
<ul>
<li>Analyze financial data by collecting, monitoring, and creating financial models for decision support</li>
<li>Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer. </li>
<li>Assists customers and ASE’s in selection of roll material, or compound for the cover application.</li>
<li>Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.</li>
<li>Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.</li>
<li>Handles and process Customer complaints, returns and allowances. </li>
<li>Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.</li>
<li>Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.</li>
<li>Track shipments and proof of delivery as required.</li>
<li>Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories</li>
<li>Prepare Customs Documentation as required for shipment of pieces to Canadian Customers</li>
<li>May provide work direction to others</li>
<li>Performs other duties and projects as required by management.</li>
</ul>
 
QUALIFICATION REQUIREMENTS
<ul>
<li>Education: High School Diploma, associate's degree beneficial but not required</li>
<li>Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred.</li>
<li>Languages: English </li>
<li>Technology proficiency is essential, advanced Microsoft skills are preferred. </li>
<li>Word processing and spreadsheet software, as well as some accounting knowledge required. </li>
<li>Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills. </li>
<li>Ability to prioritize effectively and multi-task.</li>
</ul>
 
WORKING HOURS
 7-4 or 7:30-4:30

Customer Service Representative (Paper Machine Technical Experience Needed)

<h3>Job Description</h3>
Job DescriptionOverviewAt TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond. You will function as the administrative point person on the TurnPoint Service Desk team for this client, including: leading&nbsp; meetings with this client's stakeholders, reviewing tickets to identify items needing escalation/attention (and any roadblocks), escalating VIP tickets, and just generally keeping our talented team of professionals set up for success. You will work hand-in-hand with the scrum master, project managers and technicians, and even senior leadership as necessary. You will be in charge of escalating key executive and tech issues appropriately to managers. We anticipate that 80% of your time will be focused on this specific client.Key TechnologiesExperience Preferred
<ul>
<li>Windows 11+</li>
<li>Windows Server 2022+</li>
<li>Apple Operating Systems</li>
<li>Microsoft 365, including Microsoft Teams and Microsoft Outlook</li>
<li>Asana</li>
<li>Airtable</li>
</ul>
Key Responsibilities
<ul>
<li>Customer Service Responsibilities: 60%</li>
<li>Project Management:30%</li>
<li>Leadership: 8%</li>
<li>Special Requirements: 2%</li>
</ul>
Customer Service Responsibilities: 60%
<ul>
<li>Triaging customer requests over email and phone</li>
<li>Dispatching tasks to colleagues</li>
<li>Scheduling work with customers</li>
<li>Perform tech tasks as self-assigned and assigned by tech managers (and ancillary procurement tasks as necessary)</li>
<li>Consulting with customers to determine the severity and impact of their issues</li>
<li>Act as liaison between clients and technical staff.</li>
<li>Function as client interface on phones and ticket thread intake including:
<ul>
<li>Provide support Monday – Friday, 8AM-5PM PT and rare after hours work as required.</li>
<li>Proactively identify, prioritize, diagnose, troubleshoot customer service issues and escalate accordingly.</li>
<li>Maintain awareness of current work and status, managing tasks through to successful closure.</li>
<li>Create tasks, to contribute to client onsite visits and related meetings.</li>
<li>Effectively utilize online tools: ZenDesk, Asana, Airtable, OneNote and other tools as required.</li>
<li>Monitor and update all assigned tickets on a daily basis.</li>
<li>Record and document tech processes to contribute to TurnPoint Tech Manual.</li>
</ul>
</li>
</ul>
Projects: 30%
<ul>
<li>Prepare for and run client meetings, ensuring that the appropriate technical resources from TurnPoint are on those meetings.</li>
<li>Ensure that the clients inventory stays up to date and that we are being proactive about ordering equipment to stay ahead of their hiring needs.</li>
<li>Ensure the success of tickets and projects by helping the team plan the most efficient way of handling on-site related tasks.</li>
<li>In conjunction with leadership, work on various projects across departments (including operations, tech, and customer service). </li>
</ul>
Leadership Responsibilities: 8%
<ul>
<li>Exemplify and champion superior client communication and service.</li>
<li>Emphasize quality, continuous improvement and high performance.</li>
<li>Enact and champion company policies.</li>
<li>Track, route and redirect issues to correct resources and internal team for support.</li>
<li>Balance support ticket threads, task execution and project work for timely completion.</li>
<li>Escalate unresolved client queries to the next level of support properly and in a timely manner.</li>
<li>Adhere to workflow best practices: attention to detail, thoroughness and follow-through.</li>
<li>Train and mentor the tech team on proper customer service strategies, including issues that are specific to the client you are focused on.</li>
</ul>
Special Position Requirements: 2%
<ul>
<li>Obtain and maintain technical certifications as required. </li>
<li>Other duties as assigned.</li>
</ul>
Physical Demands &amp; Work Environment
<ul>
<li>Ability to move equipment and lift 50 lbs. as required.</li>
</ul>
SummaryAt TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.BenefitsOur comprehensive benefits package includes 2 weeks of paid time off, 100% employer-covered&nbsp;health insurance, Flexible Savings Account, 401K eligibility after 6 months, and more, and we offer flexible work arrangements.Job LocationThough our headquarters are located in Seattle, WA we are open to remote work for the right candidate.Equal OpportunityTurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary RangeCompetitive salary commensurate with experience. The salary range for this role is $45K-65K.Application ProcessInterested candidates should apply to this listing. By joining us as a Technical Account Representative, you will not just be stepping into a new job - you'll be taking a crucial role in a transformative journey, both for TurnPoint and the clients we proudly serve. If you're ready to take your customer service and technical skills to the next level in an exciting, fast-paced environment, we can't wait to hear from you. &nbsp;
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StHGnMrqYp

Technical Account Representative (U.S.-Remote)

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 
 
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! 
 
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.? 
 
Position Overview
The Lead Implementation Technical Services is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of 
improvement and identify areas of success. The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.
 
Primary Responsibilities 
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities 
to perform the essential functions. 
 
• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Developing and implementing action plans to improve team or individual performance
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Works with team members and managers to develop and communicate process improvements and updates to the team
• Handles some setups and assists in creating procedural documentations to transition more complex projects to the Support Team
• Request enhancements for internal systems or partner interfaces to improve workflow for the support team as well as the support of our partner
• Research and communication with Customers, External Partners, and internal service staff to answer all inquiries 
• Ensures quality service to our internal and external customers from their departments support team
• Works with all resources to become well rounded on all aspects of their designated department
• Keep track of team metrics and use them to measure staff performance and incentives
• Subject matter expert in key areas of their department
 
Education and Experience
• Bachelor’s degree preferred
• Prior experience in a customer facing role is required
• Prior experience leading a team
• Prior experience with Payroll and/or Retirement Plans is a strong plus.
• Prior experience dealing with financial concepts.
• Knowledge of data retrieval from a relational database, (such as Access) a plus.
• Prior experience in an accounting role.
• Prior experience in a managerial, lead, or mentoring role 
 
Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
 
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Lead Implementation Technical Services Ops

<h3>Job Description</h3>
 BHE GT&amp;S JOB DESCRIPTION BHE GT&amp;S has an exciting opportunity as a Technical Specialist I, Technical Specialist 2 or Sr Technical Specialist at our Western Area Headquarters in Delmont, PA. RESPONSIBILITIES Technical Specialist I: • Provide technical support to Operations to promote quality and efficient compression operations • Understand and interpret compressor performance curves and determine if a more efficient practice is available • Provide technical support to Technicians, Specialists, Engine Mechanics, and Contractors to ensure proper assembly and ensure maintenance policies and procedures are being adhered to during equipment installation and maintenance processes • Support system hardware and software for real time horsepower systems, high pressure fuel systems, auto balance systems, other control systems, emission control systems, and communication systems related to reciprocating engines/compressors and auxiliary generators • Provide technical support to operations on reciprocating gas engines (including auxiliary generators) and compressors during maintenance, repairs, troubleshooting, and failure investigation activities • Develop, standardize, and maintain technical documentation, drawings, work procedures, installation procedures, and training manuals • Develop and conduct training classes as required • Support Project Teams, Operations, and other Engineering Groups on the development, review, and interpretation of pulsation and vibration studies as they pertain to Compressor Stations • Provide support in the engineering, construction, installation, startup, and commissioning of natural gas reciprocating engines/compressors and electric driven reciprocating compressors • Manage multiple issues, projects, and initiatives within area of responsibility • Support Engineering and Operations in the completion of annual projects • Lead all aspects of capital projects to include developing and managing the budget, opening the project, placing the project in service, closing the project, developing the work scope, selecting contractors, working with Supply Chain as needed for contractor bidding, developing and managing the schedule, and providing technical support • Represent company as a member of external technical committees and organizations, including involvement as company representative at industry meetings and conferences (GMRC &amp; PRCI) as requested by leadership Technical Specialist II: In addition to the responsibilities listed for Technical Specialist I, the Technical Specialist II will: • Serve at the intermediate and fully proficient level in the Technical Specialist series • Be distinguished from the Technical Specialist I by increased complexity in the application of technical and engineering skills and knowledge Sr Technical Specialist: In addition to the responsibilities listed for Technical Specialist II, the Sr Technical Specialist will: • Serve as the top progression level in the Technical Specialist series • Be distinguished from the Technical Specialist 2 by the increased complexity in the application of technical and engineering skills and knowledge QUALIFICATIONS Technical Specialist I: 0-2+ years of relevant experience and competencies in applicable discipline. Basic knowledge of engineering principles, theories, and practices. Ability to learn and successfully apply basic knowledge, techniques, skills, and modern tools of mathematics, science, engineering, and technology to solve broadly-defined engineering problems appropriate to the discipline. Ability to learn and design systems, components, or processes meeting specified needs for broadly-defined engineering problems appropriate to the discipline. effective oral, written, and graphical communication skills required, including basic technical writing skills. Ability to conduct standard tests, measurements, and experiments. Ability to function as a member on a technical team. Organizational skills. Ability to prioritize and manage multiple tasks. Basic knowledge of computers, keyboarding skills, and the use of Microsoft Office programs and applicable software programs. Demonstrates questioning attitude, problem solving, analytical, and abstract thinking skills. Technical Specialist II: In addition to the qualifications listed for the Technical Specialist I, the Sr Technical Specialist will possess the following: 
<ul>
<li>3+ years of relevant experience and demonstrated competencies in applicable discipline.</li>
<li>Knowledge of engineering principles, theories and practices.</li>
<li>Ability to identify and use appropriate technical literature.</li>
<li>Ability to analyze and interpret results to improve processes.</li>
<li>Ability to function effectively independently and as a member on a technical team. </li>
<li>Organizational and project management skills.</li>
<li>Proficient personal computer skills, including knowledge of applicable software programs.</li>
</ul>
 Sr. Technical Specialist: In addition to the qualifications listed for the Technical Specialist II, the Sr Technical Specialist will possess the following: 
<ul>
<li>5+ years of relevant experience and demonstrated competencies in applicable discipline.</li>
<li>In-depth knowledge of engineering principles, theories, and practices.</li>
<li>Ability to apply knowledge, techniques, skills, and modern tools of mathematics, science, engineering, and technology to solve broadly-defined engineering problems appropriate to the discipline.</li>
<li>Ability to design systems, components, or processes meeting specified needs for broadly-defined engineering problems appropriate to the discipline</li>
</ul>
 Education Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Preferred Degree Biology, Chemistry, Computer Engineering, Engineering, Engineering Technology, Mathematics, or Physics. ABOUT THE TEAM BHE GT&amp;S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification 10002819 Job Category Engineering Posting Date 2025-06-17 Apply Before 2025-07-07T15:59:00+00:00 Job Schedule Full time Locations 6814 ROUTE 22, WEST, Delmont, PA, 15626, US Relocation Assistance Available for this position dependent upon eligibility requirements Business Eastern Gas Transmission and Storage, Inc. 
Compensation details: 68300-122000
 
PI5ead0c8cf50a-25405-37956336

Technical Specialist I/Technical Specialist 2/Sr Technical Specialist

<h3>Job Description</h3>
Job Description
Summary of Position:
The Technical Sales Engineer II is a mid-level role responsible for independently handling technical sales tasks such as solution design, feasibility testing, and client demonstrations. This role requires a deeper understanding of customer needs and the ability to execute moderately complex technical projects.
Essential Functions:
<ul>
<li>Lead Deal Qualification processes for moderately complex deals to evaluate technical feasibility</li>
<li>Independently perform Feasibility Testing and validate designs for customer applications</li>
<li>Take ownership of Demo/Proof of Concept (PoC) setups and client validations</li>
<li>Provide comprehensive Presales Support, addressing a wide range of customer technical inquiries</li>
<li>Define detailed Project Scoping documents, outlining boundaries and technical requirements</li>
<li>Develop customized Solution Designs that are technically feasible and tailored to customer needs</li>
<li>Create accurate and detailed Bill of Materials (BoM) aligned with financial goals</li>
<li>Drive collaboration with internal teams to ensure Revenue and Margin Goals are met</li>
</ul>
Competencies:
<ol>
<li>Ensures Accountability</li>
<li>Tech Savvy</li>
<li>Communicates Effectively</li>
<li>Values Differences</li>
<li>Customer Focus</li>
<li>Resourcefulness</li>
<li>Drives Results</li>
<li>Plans and Prioritizes</li>
<li>Decision Quality</li>
<li>Self-Development</li>
</ol>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
<ul>
<li>Bachelor’s degree in Engineering, Computer Science, or related field; advanced certifications preferred </li>
<li>2-5 years of experience </li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Engineering, Computer Science, or related field; advanced certifications preferred</li>
<li>2-5 years of experience in technical sales or engineering</li>
<li>Proficiency in solution design and testing tools</li>
<li>Strong understanding of customer requirements and technical problem-solving</li>
<li>Excellent communication and interpersonal skills</li>
<li>Technical Expertise: Strong proficiency in solution design tools, technologies, and methodologies</li>
<li>Problem-Solving: Demonstrates creativity and critical thinking to solve moderately complex challenges</li>
<li>Customer Engagement: Builds relationships with customers and proactively addresses their needs</li>
<li>Time Management: Effectively manages multiple tasks and deadlines in a dynamic environment</li>
<li>Analytical Thinking: Evaluates data and technical information to make informed decisions</li>
<li>Self-Reliance: Demonstrates independence in managing responsibilities while seeking guidance when necessary</li>
</ul>
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Technical Sales Engineer II

<h3>Job Description</h3>
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. 
Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.
 
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
<ul>
<li>Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service</li>
<li>Representing a Fortune 100 company and being the voice of Spectrum</li>
<li>Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more</li>
<li>Resolving mobile customer inquiries while creating best-in-class customer experiences</li>
<li>Working independently in an open, friendly environment while collaborating with a supportive, energetic team</li>
</ul>
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.
 
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
<ul>
<li>Education: High school diploma or equivalent</li>
<li>Schedule: Ability to work a variety of schedules including nights, weekends, and holidays</li>
<li>Language: Ability to read, write, speak and understand English</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center</li>
<li>Technical Skills: MS Office, computer skills, typing</li>
<li>Skills: Communication, organization, time management, multi-tasking, customer service</li>
<li>Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient</li>
</ul>
Schedules:
<ul>
<li>Availability to work a mid-shift starting at 3 pm after training.</li>
</ul>
SPECTRUM CONNECTS YOU TO MORE
<ul>
<li>Tools + Tech: Work with innovative, customer service technology and information systems</li>
<li>Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed</li>
<li>Competitive Pay: Generous $20 per hour starting pay</li>
<li>Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company</li>
<li>Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed</li>
<li>Total Rewards: Our comprehensive benefits are among the best in the industry</li>
</ul>
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Customer Support Representative ($20 PH starting)

<h3>Job Description</h3>
Job Description 
SUMMARY
This position will manage a portfolio of automation projects ranging from $200,000 to $20 million in value from proposal development, into project kick-off and through customer acceptance. This individual may have ten or more team members on the project team including company engineers, subcontractors, and other members of a multi-disciplined engineering team. In addition to implementing traditional project management methodologies, responsibilities include coaching and mentoring the project team to assist them in the problem solving and execution of their roles and technical leadership of the solution design. 
ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned…
<ul>
<li>Project Management essentials: manage the customer, cost, scope, schedule, risk, people, and process.</li>
<li>Lead in a way that inspires your team members, executes projects with precision, and delivers real results for Concept’s customers.</li>
<li>Monitor and control project costs and schedules.</li>
<li>Oversee the technical implementation to ensure that a quality solution that meets the customer requirements is delivered.</li>
</ul>
JOB DUTIES
<ul>
<li>Must be able to complete a major project in a timely manner meeting scope, budget, schedule, and quality goals.</li>
<li>Must be effective in identifying, analyzing, and mitigating potential technical, financial, and personnel risks to the project.</li>
<li>Ensure that the company’s Project Methodology is followed at all times.</li>
<li>Ensure that the definition, design, and integration of the project are completed in a safe manner resulting in zero accidents to personnel, zero unplanned interruptions to plant operations and zero environmental events.</li>
<li>Lead technical design and engineering of projects to conform with all applicable codes and standards.</li>
<li>Negotiate changes in scope with customers.</li>
<li>Keep all project data up to date in Concepts Systems ERP system.</li>
<li>Prepare periodic management reports and presentations as required for communication within and beyond the project team.</li>
<li>Facilitate project meetings.</li>
<li>Define requirements then select materials, equipment, project staff, and contractors including negotiating and managing contracts for external suppliers.</li>
<li>Work closely in a team atmosphere with various functional roles in the routine and non-routine engineering, design, and integration of automated manufacturing systems.</li>
<li>Ensure that all aspects of the project comply with all government regulations.</li>
</ul>
QUALIFICATIONS 
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
<ul>
<li>Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science or related field from four-year college or university.</li>
<li>Two years or more related project management experience and/or training; or equivalent combination of education and experience.</li>
<li>Two years or more of broad-based project management and project controls experience with an emphasis on people management and development.</li>
<li>Two years or more of technical experience in controls and/or automation.</li>
<li>PMP certification preferred.</li>
</ul>
SKILLS
<ul>
<li>Excellent customer relationship skills</li>
<li>Strong Project Management skills managing major projects (&gt;$100K) with a proven track record for safety performance, scope control, cost management, and schedule control.</li>
<li>Strong desire to work in a leading-edge industrial environment with a focus on controls and automation with knowledge of appropriate design codes and standards.</li>
<li>Ability to lead a project team ensuring high moral, productivity, and collaboration.</li>
<li>Ability to manage team conflicts or misunderstandings to ensure smooth project implementation.</li>
<li>Ability to encourage team members to take ownership of assigned project responsibilities and tasks.</li>
<li>Ability to work in a team-based environment and with other groups such as Manufacturing, Procurement, Operations and Quality Assurance.</li>
<li>Ability to learn and become proficient in the use of ERP software.</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS AND TRAVEL
<ul>
<li>A valid insurable Driver’s License is required.</li>
<li>Travel up to 25% to support project requirements</li>
<li>Ability to obtain a Passport for occasional out of country travel required.</li>
<li>PMP Certification preferred.</li>
</ul>
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and
fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
COMPUTER SKILLS
Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software. Example applications include but not limited to Microsoft Office tools such as Project, Power Point, Word, Excel, etc. Ability to learn and use computerized accounting system. Proficient with PLC and HMI programming.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is frequently required to walk and sit. The employee is frequently required to stand and talk or hear.
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; fumes or airborne particles; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually moderate.

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