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<h3>Job Description</h3>
Job Description
Company Overview 
Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.
What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.
If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.
Hosting and Support Specialist
Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.
Essential Duties &amp; Responsibilities
<ul>
<li>Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.</li>
<li>Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. </li>
<li>Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.</li>
<li>Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. </li>
<li>Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.</li>
</ul>
Education &amp; Experience
<ul>
<li>Prior experience with website content management systems, a plus but not required.</li>
<li>A keen eye for detail, ensuring every project reflects our commitment to excellence.</li>
<li>A genuine eagerness to learn and expand one's skill set.</li>
<li>Exceptional time management abilities, juggling tasks and prioritizing effectively.</li>
<li>A natural inclination towards customer service, always putting our client's needs first.</li>
<li>The ability to adapt and grow within a dynamic and fast-paced environment.</li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
#LI-Remote

Hosting and Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Job Description
Our Company
AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.
As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a Customer Experience Specialist to join our team located in Dedham, MA.
Essential Duties and Responsibilities: 
<ul>
<li>Assist in generating, measuring, and analyzing customer satisfaction, usage, and retention data.</li>
<li>Develop procedures for effective customer onboarding and retention.</li>
<li>Maintain necessary documentation to support service requests, incidents, and inquiries.</li>
<li>Develop and maintain customer relations.</li>
<li>Maintain knowledge of the products and services provided by AliMed, Inc.</li>
<li>Assist in gathering and compiling utilization and sales data.</li>
<li>Assist in the development and implementation of digital and social media campaigns.</li>
<li>Assist in generating sales leads and cultivating future business opportunities.</li>
<li>Interact with business and supplier decision-makers at the client level.</li>
<li>Oversee product training, data gathering, and post-sale evaluation.</li>
<li>Oversee all customer interaction activities, including inbound/outbound call support, greeting and transferring calls, data entry, and customer database management.</li>
<li>Handle all requests for information, cancellations, order status updates, orders, and returns.</li>
<li>Assist in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party.</li>
<li>Assist with marketing initiatives.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Education and/or Work Experience Requirements: 
<ul>
<li>Bachelor's degree or equivalent work experience.</li>
<li>2+ years' experience in customer experience, marketing, sales, and business development.</li>
<li>Strong knowledge of business-to-business marketing best practices.</li>
<li>Knowledge of IT technical needs, and ability to communicate that to non-technical stakeholders.</li>
<li>Knowledge of customer service and proven experience interacting.</li>
<li>Prior experience within the Healthcare industry highly preferred.</li>
<li>Computer proficiency with Microsoft Office Suite products required. </li>
<li>Excellent verbal and written communication skills - both understanding the customer and working cross-functionally to meet objectives.</li>
</ul>
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.
Physical Requirements:
<ul>
<li>Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards.</li>
<li>Ability to maintain regular, punctual attendance.</li>
<li>Must be able to lift and carry up to &gt;10 lbs.</li>
<li>Must be able to talk, listen and speak clearly.</li>
</ul>
We are eligible to hire remote workers in the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Wisconsin.
AliMed is an affirmative action/equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, military service, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.

Customer Experience Specialist

<h3>Job Description</h3>
Job DescriptionCompany Description 
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Job Description 
Link Solutions is seeking a Project Management Office&nbsp;(PMO)&nbsp;Support Specialist to join our team at Aberdeen Proving Ground, MD.
<ul>
<li>Must be a US Citizen&nbsp;</li>
<li>Must have an active DoD Secret Clearance</li>
<li>Non-remote&nbsp;(relocation incentive&nbsp;available)</li>
</ul>
The&nbsp;Project Management Office&nbsp;(PMO)&nbsp;Support Specialist will play a vital role in ensuring the smooth execution, compliance, and quality control of ongoing ITSS efforts. The selected candidate will work closely with the ARL ITSS Program Manager and cross-functional teams to manage planning, scheduling, documentation, reporting, and administrative functions that support mission success.
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.&nbsp;
Job Responsibilities:
<ul>
<li>Serve as a central point of contact for assigned projects under the general direction of the Program Manager.</li>
<li>Assist with the development, tracking, and execution of project plans, schedules, resource plans, and budgets.</li>
<li>Support contract administration, reporting, and documentation in line with contractual and organizational standards.</li>
<li>Monitor project deliverables, conduct quality reviews, and ensure adherence to established quality and performance standards.</li>
<li>Prepare and deliver recurring reports, dashboards, and updates to internal and government stakeholders.</li>
<li>Interface with technical, business, and support teams to ensure project alignment and timely issue resolution.</li>
<li>Assist with vendor integration tasks and track vendor deliverables.</li>
<li>Facilitate project meetings, capture action items, and maintain project documentation.</li>
<li>Analyze project risks and recommend corrective actions where needed.</li>
<li>Provide administrative and analytical support to ensure compliance with DoD and ARL-specific requirements.</li>
</ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications 
<ul>
<li>Must be a US Citizen.&nbsp;</li>
<li>Must have an active DoD&nbsp;Secret Clearance.</li>
<li>Must have either&nbsp;at least five (5+) years of relevant experience in project coordination, program control, or contract administration within a technical or government contracting environment, or&nbsp;a BA/BS degree or an AA degree with an additional two (2+) years of experience in a related field.</li>
<li>IAT Level II Certification equivalent or higher per&nbsp;DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security,&nbsp;GICSP,&nbsp;GSEC, SSCP, etc.).</li>
</ul>
Preferred:
<ul>
<li>Information Technology Infrastructure Library (ITIL) v4 certification.</li>
<li>Project Management Professional (PMP) certification.</li>
<li>Experience with the ServiceNow Information Technology Service Management (ITSM) platform.</li>
<li>Proficiency with Microsoft Office products.</li>
<li>Experience creating and modifying documentation for technical processes and procedures.</li>
<li>Experience working in a Department of Defense (DoD) environment.</li>
<li>A problem solver and troubleshooter&nbsp;who thrives in resolving&nbsp;complex problems.</li>
<li>Excellent communication skills (written and oral) and interpersonal skills.</li>
<li>Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.&nbsp;</li>
</ul>
Salary Range:&nbsp;$61,000 - $102,000
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.
 Additional Information 
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc.&nbsp;is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program.&nbsp;All your information will be kept confidential according to EEO guidelines.&nbsp;

Project Management Office Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview
As an IT Support Specialist, you’ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms—including our ERP system and Shopify storefront(s). You’ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
<ul>
<li>Serve as the first point of contact for end-user IT support (onsite and remote)</li>
<li>Troubleshoot and resolve issues related to hardware, software, networking, and user access</li>
<li>Configure and deploy desktops, laptops, printers, and mobile devices</li>
<li>Support and maintain Microsoft 365 accounts, Active Directory, and device management tools</li>
<li>Assist with ERP administration: user setup, permissions, troubleshooting, and light data support</li>
<li>Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage</li>
<li>Maintain IT documentation and asset inventory</li>
<li>Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts</li>
<li>Collaborate with senior IT staff on projects and system improvements</li>
</ul>
Requirements:
Requirements
<ul>
<li>1–3 years of hands-on IT support experience in a help desk or desktop support role</li>
<li>Proficiency with Windows environments</li>
<li>Experience with Microsoft 365, Active Directory, and common remote support tools</li>
<li>Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)</li>
<li>Familiarity with Shopify or comparable eCommerce platforms</li>
<li>Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)</li>
<li>Excellent communication, troubleshooting, and problem-solving skills</li>
<li>Strong sense of ownership, attention to detail, and a customer-first mindset</li>
<li>Must be able to work on-site full-time at our Richfield, WI office</li>
</ul>
Nice to Have (Bonus Points)
<ul>
<li>Experience with IT ticketing systems</li>
<li>Knowledge of cybersecurity best practices and endpoint protection tools</li>
<li>Familiarity with remote support tools (ScreenConnect)</li>
<li>Certifications: CompTIA A+, Microsoft Certified, or similar</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We&nbsp;equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including&nbsp;SportsEngine, the largest youth sports club, league and team management platform;&nbsp;GolfNow, the leading online tee time marketplace and provider of golf course operations technology;&nbsp;GolfPassthe ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.
At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.&nbsp;&nbsp;
Come join us as we work together as one team to innovate and deliver what’s Next.&nbsp;&nbsp;
We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.
Job Duties
<ul>
<li>Be a resource for our customers by offering solutions to their technical challenges</li>
<li>Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.</li>
<li>Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.</li>
<li>Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.</li>
<li>Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.</li>
<li>Serving our valued partners by establishing and maintaining relationships with clients.</li>
<li>Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented</li>
<li>Document pertinent information and investigation details in Salesforce cases</li>
<li>Show initiative by making product suggestions or noting improvements in internal processes</li>
</ul>
Qualifications 
Basic Qualifications
<ul>
<li>Tech-savvy with a working knowledge of MS Windows &amp; Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.</li>
<li>Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.</li>
<li>High energy and engaging personality with patience for all levels of technology users required</li>
<li>Experience may include any of the following:
<ul>
<li>Technical background in a help desk environment that required customer service skills</li>
<li>Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas</li>
<li>Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc</li>
</ul>
</li>
</ul>
Desired Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field preferred</li>
<li>Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.</li>
<li>Prior experience with NBC Sports Next, GolfNow, or EZLinks software</li>
<li>Administration, management, or support of point-of-sale software in a retail or F&amp;B environment, and/or online reservation systems</li>
<li>Familiarity with SalesForce.com</li>
<li>Knowledge of golf preferred, with previous experience in golf and technology products</li>
<li>Advanced problem-solving and analytical skills a plus</li>
</ul>
Additional Job Requirements
<ul>
<li>Willingness to work as early/open and late/close shifts, including weekends, and overtime</li>
<li>Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.</li>
<li>Must be willing to work in the Orlando, FL office</li>
</ul>
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Support Specialist, Partner Care

<h3>Job Description</h3>
Job Description
Technology Support Specialist
Position Open Until Filled Non-Union, Exempt, Full-Time Grade 8, $65,145 - $79,768 DOE Location:Kalispell, MT&nbsp;
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment
POSITION SUMMARYAssigned to the Technology Support Services work center, the Technology Support Specialist helps information system users overcome the challenges associated with using technology to perform work activities.&nbsp;The high-level objective of this position is to continually improve the technology related knowledge, skills, and abilities of FEC workforce. Will also assist with the routine activities of the Technology Support Services team and have a focus on the configuration, maintenance, and support of various line of business applications. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS
<ol>
<li>Serve as the technology support liaison to business units. This is the core function of the position and includes all efforts associated with developing and maintaining a technologically competent workforce.&nbsp;Includes, but not limited to the following tasks: &nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Continually assess the support needs of technology users and develop strategies to address those needs.</li>
<li>Facilitate technology training sessions either in a group setting or one on one basis.</li>
<li>Maintain advanced proficiency and knowledge of the technology deployed in the enterprise that presents the greatest challenge to the users.</li>
<li>Develop and maintain job aids.&nbsp;</li>
<li>Provide over the shoulder support and coaching where necessary to boost confidence with technology.</li>
<li>Identify solutions to work around known issues.</li>
<li>Disseminate information and technology use tips.</li>
<li>Maintain a broad knowledge of technology capabilities.</li>
</ol>
</li>
</ol>
<ol>
<li>Use standard operating procedures to assist with routine technology support activities including but not limited to the following:&nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Hardware and software inventory management.</li>
<li>Maintenance, administration, daily monitoring, and troubleshooting of information systems and server infrastructure.</li>
<li>Advanced phone system configuration and maintenance, such as PBX configuration, provisioning telephones on the IP network and maintaining cordless headsets.</li>
<li>Granting access to information and information system functionality.</li>
<li>Proactive analysis such as reviewing system logs for events that might degrade system performance.</li>
<li>Coordinate/deploy information system upgrades.</li>
<li>Transfer of knowledge and associated documentation to appropriate parties.</li>
<li>Document, and track, case histories, issues, and actionable steps taken to resolve issues.</li>
<li>Create and improve documentation of support procedures along with the maintenance of Technology Configuration Datasheets.</li>
<li>Assist in the set-up and support of new and existing information systems.</li>
<li>Execute and verify the completion of backup and recovery routines.</li>
</ol>
</li>
</ol>
<ol>
<li>When possible, perform tasks with minimal disruption to the daily needs of FEC.</li>
<li>Serve as a member of the IT On-call team.</li>
<li>Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC.&nbsp;Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.</li>
<li>Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.</li>
<li>In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.</li>
<li>Become familiar with and keep current with FEC objectives and applicable policies. &nbsp;</li>
<li>Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.</li>
</ol>
MINIMUM POSITION QUALIFICATIONS Education: Bachelor’s degree in computer science or related field of study preferred. &nbsp; Job Related Experience: 1 to 4 years of related experience required. Supervision: No Experience Supervising Required. Computer Skills: &nbsp; &nbsp; &nbsp;Hands-on experience with:
<ol>
<li>Secure network switching and routing, cabling, and network management</li>
<li>Microsoft Active Directory</li>
<li>Microsoft OS and server technologies</li>
<li>Server virtualization technology</li>
<li>Storage Area Networks</li>
<li>Remote Desktop Services and Virtual Desktop Infrastructure</li>
<li>Firewalls, routers switches and gateway devices</li>
<li>Multi-line phone systems</li>
</ol>
&nbsp; &nbsp; &nbsp;Detailed knowledge of:
<ol>
<li>TCP/IP networking including IP Classes, subnets, multicast, NAT</li>
<li>Backup and disaster recovery methodologies</li>
<li>Patch management processes</li>
<li>Wireless protocols and services</li>
<li>Must have the ability to provide well written technical procedures, user guides and internal communications</li>
<li>Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users required</li>
</ol>
Certificates &amp; Licenses: CompTIA Network+ and CompTIA A+ certification preferred. Other Qualifications: 
<ul>
<li>Able to work 40 hours per week with additional time as needed.</li>
<li>Present a professional appearance at all times.</li>
<li>Valid Montana Driver’s License and be insurable to drive FEC vehicles.</li>
<li>Be a team player with effective verbal and written skills.</li>
<li>Able to travel occasionally out-of-area and/or overnight.</li>
<li>Assume responsibility without direct supervision, display initiative and exercise good judgment.</li>
<li>Legible handwriting.</li>
<li>Be organized, accurate and exercise strong attention to detail.</li>
<li>Possess proven ability to maintain confidentiality.</li>
<li>Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.</li>
<li>Exhibit excellent member relations and customer service skills.</li>
<li>Read and understand technical information and communicate that information to coworkers to ensure comprehension.&nbsp;</li>
<li>Able to effectively prioritize tasks in a high-pressure environment.</li>
<li>Able to respond to maintenance issues or other needs at any time, including nights and weekends.</li>
</ul>
PHYSICAL DEMANDS (Based on an 8 hour work day)Stand F (Frequently) Walk F (Frequently) Sit F (Frequently) Handling / Grasping F (Frequently)Reach Outward F (Frequently) Keyboarding &nbsp;F (Frequently) &nbsp;Speaking &nbsp;F (Frequently) &nbsp;Vision &nbsp;F (Frequently) &nbsp;Hearing &nbsp;F (Frequently) &nbsp;Reach Above Shoulder R (Rarely) Foot or Leg Controls &nbsp;N (Not Applicable) &nbsp;Climb N (Not Applicable)Crawl R (Rarely)Squat or Kneel R (Rarely)Bend R (Rarely)DriveR (Rarely)Lift/Carry10 lbs. or less O (Occasionally) 11-25 lbs. R (Rarely) 26-50 lbs. R (Rarely)51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) &nbsp; Push/Pull10 lbs. or less R (Rarely)11-25 lbs.N (Not Applicable) 26-50 lbs. N (Not Applicable) 51-100 lbs. N (Not Applicable)
N (Not Applicable)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Activity is not applicable to this position R (Rarely)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 5% of the time (0 - 2 hrs./day) O (Occasionally)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day) F (Frequently)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day) C (Constantly)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity more than 66% of the time (8+ hrs./day) WORK ENVIRONMENT Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain. 
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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VRt1lJvd1A

Technology Support Specialist

<h3>Job Description</h3>
Job Description
About the Role
We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.
Key Responsibilities
<ul>
<li>
Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.
</li>
</ul>
<ul>
<li>
Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.
</li>
</ul>
<ul>
<li>
Maintain and support infrastructure across Great Neck HQ and remote offices as needed.
</li>
</ul>
<ul>
<li>
Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.
</li>
</ul>
<ul>
<li>
Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.
</li>
</ul>
<ul>
<li>
Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).
</li>
</ul>
<ul>
<li>
Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.
</li>
</ul>
<ul>
<li>
Assist with training users on technology best practices.
</li>
</ul>
<ul>
<li>
Ensure business continuity by proactively maintaining system stability and responding to critical issues.
</li>
</ul>
<ul>
<li>
Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.
</li>
</ul>
Qualifications 
Required: 
<ul>
<li>
5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.
</li>
</ul>
<ul>
<li>
Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.
</li>
</ul>
<ul>
<li>
Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.
</li>
</ul>
<ul>
<li>
Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting
</li>
</ul>
<ul>
<li>
Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).
</li>
</ul>
<ul>
<li>
Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.
</li>
</ul>
<ul>
<li>
Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.
</li>
</ul>
<ul>
<li>
Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.
</li>
</ul>
<ul>
<li>
Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.
</li>
</ul>
<ul>
<li>
Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.
</li>
</ul>
<ul>
<li>
Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.
</li>
</ul>
<ul>
<li>
Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.
</li>
</ul>
<ul>
<li>
Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.
</li>
</ul>
Preferred: 
<ul>
<li>
Experience in hybrid desktop/server environments or enterprise settings
</li>
</ul>
<ul>
<li>
Exposure to Power Automate, Power Apps, or SharePoint customization
</li>
</ul>
<ul>
<li>
Familiarity with Autodesk licensing and support and other construction related applications
</li>
</ul>
<ul>
<li>
IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.
</li>
</ul>
What You’ll Bring 
<ul>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
<ul>
<li>
The confidence to represent end users and advocate for practical solutions
</li>
</ul>
<ul>
<li>
The discipline to self-manage while staying aligned with team goals
</li>
</ul>
<ul>
<li>
A calm, supportive attitude under pressure
</li>
</ul>
<ul>
<li>
A strong sense of ownership and pride in the technology experience you deliver
</li>
</ul>
Company DescriptionUni-Data &amp; Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses. 
<h3>Company Description</h3>
Uni-Data &amp; Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Help Desk Support Specialist

<h3>Job Description</h3>
Summary /Overview
In a hybrid work environment with 2 days in-office, the Customer Relations Specialist works with the Customer Service team to investigate and resolve issues affecting enrollment of customers in the Access Health CT Exchange system. S/he is responsible for resolving escalated inquiries in which investigation is necessary. Resolutions are based on policy, regulations, and procedures affecting enrollment of customers in the Access Health CT Exchange system. This position has no supervisory responsibilities and reports to a Customer Service Supervisor.
Essential Duties and Responsibilities
<ul>
<li>Serve as first level representative in handling escalated account inquiries that arise directly from the customer or from high profile vendors and stakeholders such as the Governor’s Office, CT Insurance Department (CID), DSS Hearings, Conduent Appeals Department, Public Affairs, Legal Department, and Department Heads&nbsp;</li>
<li>Utilize trained and researched knowledge of the Affordable Care Act (ACA) to resolve issues of a sensitive nature efficiently and accurately&nbsp;</li>
<li>Resolve service problems through clarification of the customer’s complaint, determination of the cause of the problem, selection of the best solution to the problem, explanation to the customer of how the problem will be resolved, expedite correction or adjustment; follow-up to ensure resolution.</li>
<li>Research employer appeals received from the federal exchange and consumer exemptions</li>
<li>Resolve inquiries via phone, email, mail, or social media</li>
<li>Utilize Worker Portal/Admin Tool and utility tool to resolve escalated issues</li>
<li>Log all customer calls according to established procedures and notate all action taken in the Customer Relationship Management (CRM) system</li>
<li>Access other sources for input in resolving an issue. Other sources include but are not limited to, insurance carriers, legal department, or department heads</li>
<li>Act independently in determining appropriate course of action to resolve issues, inquiries, or requests within established timeframes</li>
<li>Verify and investigate general inquires</li>
<li>Serve as point-of-contact to high profile stakeholders throughout resolution process.&nbsp;</li>
<li>Maintain confidentiality of all customer information according to the State of CT’s Ethics policy, AHCT’s Non-Disclosure agreement and AHCT’s Privacy and Security Policy. (ex: Personally Identifiable Information (PII), Protected Health Information (PHI) and Federal Tax Information (FTI))</li>
<li>Act as a Subject Matter Expert (SME) on customer issues resolution&nbsp;</li>
<li>Coordinate with other team members and/or departments to resolve issues promptly</li>
<li>Support operational readiness via system testing support</li>
<li>Attends all team training sessions</li>
<li>Other duties as required which may include the following:</li>
<li>Attendance at weekly meetings with the carriers, working directly with the carrier to correct issues that cannot be resolved within AHCT’s application system.&nbsp;</li>
<li>Attend Connecticut Insurance Department (CID) meetings and other outside meetings, as necessary</li>
</ul>
During Open Enrollment:
<ul>
<li>Educate consumers in the field on the opportunities available to obtain healthcare insurance under the Affordable Care Act</li>
<li>Oversee consumer enrollment process and guiding new store team members through the online process to apply for, reapply for, or change health care insurance coverage using the Access Health CT website</li>
<li>Provide daily statistics to the Field Enrollment Manager</li>
<li>Provide detailed information for issues recurring frequently and offer suggestions for resolution where applicable</li>
<li>Assist durational enrollment specialists when needed during particularly busy times</li>
</ul>
 
Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp;
<ul>
<li>BS/BA in a related topic or equivalent experience.</li>
<li>Bilingual skills a plus</li>
<li>2-3 years of experience in customer service including systems and processes within the health insurance industry preferred</li>
<li>Ability to understand, use and explain complex systems</li>
<li>Thorough understanding of the process and healthcare insurance benefits of the Affordable Care Act and updates on current regulations, as well as the ability to communicate that information</li>
<li>Must achieve a passing score of 80 on online certification exam within the first 2 weeks of hire</li>
<li>Ability to work in a rapidly changing environment</li>
<li>Competent in Microsoft Office system&nbsp;</li>
<li>Excellent communication, interpersonal, negotiation and organizational skills</li>
<li>Strong ability to evaluate complex problems and draw conclusions</li>
<li>Demonstrated strength in developing, documenting, maintaining, and explaining procedures/processes and/or solving problems</li>
</ul>
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, and utilize a phone or other electronic communication devices. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus.
 
Work Environment: this is an in-office role on Tuesdays and Wednesdays and 3 days remote. In office, the noise level in the work environment is usually moderate. Requires fast-paced deadlines and has a high stress at times. Travel within CT to enrollment locations may be required during the Open Enrollment period. No travel otherwise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
PIb5e785eacb39-25405-38177785

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