<h3>Job Description</h3>
Job DescriptionPosition Title: Bingo Lead Department: Bingo
Employment Classification: Non-Exempt

Position Summary/General Description:

A Bingo Lead assists with the operation of all bingo operations ensuring bingo players have an exceptional gaming experience in accordance with applicable laws, regulations, policies and procedures.
Expectations:

<ul>
<li>Adhere to Laguna Development Corporation (LDC) Core Values, Policies &amp; Procedures.</li>
<li>Act as a role model within and outside the casino.</li>
<li>Maintain a positive and respectful attitude toward customers and co-workers.</li>
<li>Consistently report to work on time prepared to perform duties of position.</li>
</ul>
 Essential Duties &amp; Responsibilities: 

<ul>
<li>Work directly with all bingo employees, supervising bingo sessions and running final reports.</li>
<li>Observe, supervise all bingo sessions.</li>
<li>Spend 90% of time on the floor interacting with players. </li>
<li>Assist the Bingo Manager in writing profitable bingo programs, planning and organizing the monthly calendar of events, and explaining programs to customers and employees.</li>
<li>Approve all prize payouts in excess of $1199.</li>
<li>Reinforce on the job training and assist management with scheduling all Bingo employees. </li>
<li>Strictly adhere to and ensure employees adhere to Bingo Department Policy and procedures and the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations. </li>
<li>Speak clearly.</li>
<li>Address difficult circumstances that arise on the gaming floor in a constructive, professional, and business-like manner; satisfy miscellaneous guest complaints, balancing the interest of the customer, employee and company. Refer to the appropriate supervisor when necessary. </li>
<li>Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests) and exercise initiative, tact and courtesy when handling problems.</li>
<li>Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).</li>
<li>Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. </li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).</li>
</ul>
<ul>
<li>Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.</li>
<li>Actively participate in Supervisory Development Leadership Series (SDLS) yearly.</li>
<li>Actively participate in LDC’s Management Capacity Program (MCP).</li>
<li>Perform additional duties and responsibilities as necessary or assigned.</li>
</ul>
 Education &amp; Experience:
<ul>
<li>High School Diploma or GED preferred.</li>
<li>0-1 relevant experience and demonstrated ability to lead.</li>
<li>Cash handling experience.</li>
<li>Must be a minimum of 21 years of age. </li>
</ul>
Licensing &amp; Certification:
<ul>
<li>None.</li>
</ul>
Computer Equipment, Software, Machinery:
<ul>
<li>Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).</li>
</ul>
 Essential Physical Requirements:
<ul>
<li>Requires the ability to balance climb, bend over, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time. </li>
<li>Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time. </li>
<li>Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time.</li>
<li>Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time.</li>
</ul>
 Essential Mental Demands:
<ul>
<li>Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time. </li>
</ul>
Supervisory Responsibilities:
<ul>
<li>Train, apportion work among employees, direct (determine work techniques, equipment and materials), and appraise productivity. </li>
</ul>
 Work Environment (inside/outside):
<ul>
<li>The job is performed indoors with exposure to loud noises, confined areas and smoke. </li>
</ul>
 Other Requirements:
<ul>
<li>Must pass a pre-employment alcohol/drug screening and cashiers test. </li>
<li>Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.</li>
<li>Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.</li>
</ul>

Bingo Lead (Full Time)

<h3>Job Description</h3>
Job Description:\n\nPosition Title: Bartender (Apache Tee, Boat House, Broken Arrow Tap House, Casino F&amp;B, Wendell’s, Red Hat Grille, Scouts Corner Bar, Banquets, Casino Lounge) Reports To: Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Bartender is responsible for maintaining, receiving and storage of Spirits, Wine, Beer and other supplies for the Bar Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards.Understands where to get the information needed to complete tasks to standard.Can explain and demonstrate technical skills used to complete tasks to standard.Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.Understands how to take ownership of problems and solve them when solutions may not be available.Can explain how to request help from others when needed to complete task or goal.Has complete knowledge and can tell others of IMGR&amp;C products and services.Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.Responds to obstacles; finds new ways to reach desired end results.In absence of guidance, acts and takes charge to respond to guest or internal customer needs.Responds to change by quickly applying talent and skills in a positive way to succeed.Supports achievement of Quality Goal; “Do it right the first time.”Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.Makes suggestions to improve performance. Behavior Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).Approaches all activities with enthusiasm and encourages enthusiasm from others.Chooses a positive approach in all situations.Respects individuality of others; continues to communicate in order to work together.Speaks positively about guests, other team members and our business in all situations on and off property.Treats other with respect in all situations. Service Serves others.Identifies and can communicate needs of guests and others.Takes quick action to serve others in a way that meets/exceeds their needs.Identifies ways to improve individual or team’s service to others.Provides service outside job responsibilities if needed to help resort succeed.Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&amp;C Appearance standards.Professionally supports IMGR&amp;C reputation and image in all situations, on and off property. Attendance Meets IMG&amp;C policy for attendance.Informs supervisor of future absence as far in advance as possible.Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it.Shares with next shift the information needed for them to succeed.Listens to others without interruption; acts on their feedback when possible.Asks questions to better understand expectations of others.Reports all guest complaints and compliments to Supervisor or Manager.Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards. Team Work Puts Success of team ahead of personal success.Helps other team members succeed without being asked.Takes action to resolve conflict between individuals.Helps other departments achieve success.Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.Does whatever is necessary to help department and resort success.Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:Adheres to quality and sanitation standards.Complies with all IMGR&amp;C and Policies, procedures and daily checklist.Is responsible for all basic bar financial control policies including revenue controls such as POS data entry and closing, beverage pouring and dispensing policies, cash and credit card handling procedures and the security of all IMGR&amp;C inventories and assets.Knowledge of cocktail and drink terminology and preparations.Performs all shift opening and closing checklist duties.Wipes all bottles clean on a daily basis.The Bartender will provide prompt, friendly, courteous and professional service to guest and team membersAdheres to all regulatory, departmental, and casino policies and procedures.Obtains and maintains Alcohol Servers License.Supervisory ResponsibilitiesEducation and/or Experience Requirements Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.High School diploma or general education degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards.Understands where to get the information needed to complete tasks to standard.Can explain and demonstrate technical skills used to complete tasks to standard.Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.Understands how to take ownership of problems and solve them when solutions may not be available.Can explain how to request help from others when needed to complete task or goal.Has complete knowledge and can tell others of IMGR&amp;C products and services.Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.Responds to obstacles; finds new ways to reach desired end results.In absence of guidance, acts and takes charge to respond to guest or internal customer needs.Responds to change by quickly applying talent and skills in a positive way to succeed.Supports achievement of Quality Goal; “Do it right the first time.”Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.Makes suggestions to improve performance. Behavior Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).Approaches all activities with enthusiasm and encourages enthusiasm from others.Chooses a positive approach in all situations.Respects individuality of others; continues to communicate in order to work together.Speaks positively about guests, other team members and our business in all situations on and off property.Treats other with respect in all situations. Service Serves others.Identifies and can communicate needs of guests and others.Takes quick action to serve others in a way that meets/exceeds their needs.Identifies ways to improve individual or team’s service to others.Provides service outside job responsibilities if needed to help resort succeed.Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&amp;C Appearance standards.Professionally supports IMGR&amp;C reputation and image in all situations, on and off property. Attendance Meets IMG&amp;C policy for attendance.Informs supervisor of future absence as far in advance as possible.Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it.Shares with next shift the information needed for them to succeed.Listens to others without interruption; acts on their feedback when possible.Asks questions to better understand expectations of others.Reports all guest complaints and compliments to Supervisor or Manager.Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards. Team Work Puts Success of team ahead of personal success.Helps other team members succeed without being asked.Takes action to resolve conflict between individuals.Helps other departments achieve success.Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.Does whatever is necessary to help department and resort success.Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:Adheres to quality and sanitation standards.Complies with all IMGR&amp;C and Policies, procedures and daily checklist.Is responsible for all basic bar financial control policies including revenue controls such as POS data entry and closing, beverage pouring and dispensing policies, cash and credit card handling procedures and the security of all IMGR&amp;C inventories and assets.Knowledge of cocktail and drink terminology and preparations.Performs all shift opening and closing checklist duties.Wipes all bottles clean on a daily basis.The Bartender will provide prompt, friendly, courteous and professional service to guest and team membersAdheres to all regulatory, departmental, and casino policies and procedures.Obtains and maintains Alcohol Servers License.Supervisory ResponsibilitiesEducation and/or Experience Requirements Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.High School diploma or general education degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6130 WENDELLS BARTENDER

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
<ul>
<li>Demonstrate the ability to grow the business by generating consistent year-over-year entrée count</li>
<li>Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core</li>
<li>Attain a level of top-line sales performance that ranks as #1 in your market place competitive</li>
<li>Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and</li>
<li>Empower your team with a consistent mission regarding cafe goals to achieve desired results.</li>
<li>Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand</li>
<li>Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the</li>
<li>Champion change, ensuring all local and company initiatives are implemented successfully.</li>
<li>Foster an environment of customer advocacy in which all team members put the guest first in very</li>
<li>Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking</li>
<li>Be responsive and hospitable to guest feedback from all sources, including social media and</li>
<li>Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum</li>
<li>Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.</li>
<li>Actively nurture your team’s development and advancement along well-defined career paths.</li>
<li>Consistently demonstrate that you have an enduring passion for your own continuous learning and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.</li>
<li>Bachelor’s Degree in HRM or Culinary preferred.</li>
</ul>
SKILLS
<ul>
<li>Strong leadership and interpersonal skills</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
<li>Genuine enthusiasm and aptitude for serving people </li>
<li>Excellent verbal and written communication skills</li>
<li>High level of business acumen and common sense</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time.</li>
</ul>

GM - CAFE

<h3>Job Description</h3>
Job Description
Overview
Job Title: Chophouse Restaurant Busser
Salary: $16 + tips
Status: Full Time 

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Banquet Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. 
The chef-driven menu at Monarch Chophouse features the finest steaks, seafood, and craft cocktails in four-star luxury. Indulge any time of the day at Twenty-Four 7 serving American and Asian fare. Light up your senses with exquisite flavors and cuisine from all corners of the globe at The Buffet. All new Bistro restaurant. Unwind from a long day in one of our multiple bars and lounges, with live music at our Cabaret bar every Monday and Tuesday. 
 
Responsibilities
<ul>
<li>Prepares dining room for guests by cleaning and clothing tables; setting decorations, condiments, napkins, service plates, and utensils.</li>
<li>Protects establishment and guests by adhering to sanitation and safety policies.</li>
<li>Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.</li>
<li>Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.</li>
<li>Supports staff by serving as a back-up – seating guest, operating registers and answering phones</li>
<li>Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.</li>
<li>Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li>
<li>Informs management of guests concerns at all times.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>Ability to work in high volume, sometimes loud, ever changing environment</li>
<li>Must possess excellent guest service and communication skills with the ability to deal with guests.</li>
<li>Excellent listening skills, presentation skills, and people skills.</li>
<li>Ability to speak and write English.</li>
<li>Ability to communicate information through spoken words and sentences that others will understand</li>
<li>Ability to read and understand information and instructions presented in writing.</li>
<li>Must be able to stand for duration of shift.</li>
<li>Must be able to bend, stoop and continuously use hands.</li>
<li>Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs</li>
<li>Ability to work all shifts including weekends and holidays when needed.</li>
<li>Successfully submit a pre-employment criminal background check and drug screen.</li>
<li>Must be at least 18 years of age</li>
</ul>
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
<ul>
<li>Paid Time Off.</li>
<li>6 Observed Holidays and Holiday Pay.</li>
<li>Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match.</li>
</ul>
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
<ul>
<li>1 Free Hot Meal per shift and Unlimited Beverages.</li>
<li>Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week.</li>
<li>80% Subsidized Bus Transportation Options.</li>
<li>Free Covered Parking.</li>
<li>Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year).</li>
<li>Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions.</li>
<li>Career Development and Advancement Programs.</li>
<li>Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).</li>
<li>Team Member Hotel, Retail and Spa Discounts.</li>
</ul>
Save your gas and mileage on your car! Check out these convenient casino bus routes at <a href="http://www.casinoshuttle.com" target="_blank">www.casinoshuttle.com</a>. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Chophouse Busser $16 + Tips

<h3>Job Description</h3>
Job Description
Reports to: 
Electrician Supervisor
Job Summary: 
Responsible for all general maintenance and repair of electrical problems throughout the property.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Remain in compliance with current National Electric code.</li>
<li>Repair all electrical issues.</li>
<li>Perform preventative maintenance on all electrical systems.</li>
<li>Test all electrical systems, including emergency generator according to predetermined schedule.</li>
<li>Install and repair electrical outlets.</li>
<li>Maintain electrical rooms clean and in orderly working condition.</li>
<li>Install and repair wiring, including low voltage.</li>
<li>Promptly and accurately completes all work orders with minimal or no direction and in cooperation with other team members (when necessary).</li>
<li>Responds to emergency calls as needed.</li>
<li>Adhere to use of personal protective equipment (PPE) as required.</li>
<li>Read and understand technical/electrical diagrams and blueprints.</li>
<li>Perform effective troubleshooting to identify hazards or malfunctions.</li>
<li>Perform multiple electrical tasks with a need to upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job including: operating equipment used in skilled trades, power and hand tools, etc., adhering to safety practices; handling hazardous materials.</li>
<li>Apprentice level knowledge of applicable code and safety related practices.</li>
<li>Report all injuries and incidents immediately to the Electrician Supervisor.</li>
<li>Report faulty or damaged equipment and tools immediately to the Electrician Supervisor.</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>Must have High School Diploma or GED.</li>
<li>Must maintain or be in current pursuit of an electrician license. Certification as electrician is required.</li>
<li>Must have technical training or minimum one (1) year experience in related field.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
</ul>
Work Environment: 
<ul>
<li>Casino floor, outside premises and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>May be exposed to inclement weather and extreme weather conditions.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
</ul>

Facilities, Electrician

<h3>Job Description</h3>
Job Description
 
Management reserves the right to change the essential duties of this position description from time to time as necessary 
POSITION OVERVIEW: 
This position works closely with and assists the Slots Manager and Shift Supervisors as needed; participates in the guest dispute resolution process; and is responsible for the day-to-day operations of the Slots floor during the course of his/her assigned shift. May work with other departments on a daily basis; participates in weekly division meetings. S/he ensures adherence to all Casino, State, Federal and Department policies, and procedures. 
This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. 
SUPERVISORY RESPONSIBILITY: 
This position directly supervises Slot Supervisors and indirectly supervises Slot Host, Slot Technician I, II, &amp; III. 
ESSENTIAL FUNCTIONS: 
The essential function of the Lead Slot Supervisor includes but is not limited to: 
<ul>
<li>
Responsible for the day-to-day operation of the Casino Slot floor. 
</li>
<li>
Maintain accurate inventory lists and order supplies as needed. 
</li>
<li>
Address machine malfunctions and customer complaints 
</li>
<li>
Oversees/follows proper procedures to ensure the protection of casino assets. 
</li>
<li>
Promotes teamwork and cooperation with all departments for the benefit and service of casino guests. 
</li>
</ul>
<ul>
<li>
Ensures that the highest possible standards of guest service and team member relations are maintained and carried out in a fair, timely, and equitable manner. 
</li>
<li>
Responsible for the consistent training for all Slot department team members. 
</li>
<li>
Promotes Lucky Eagle Casino &amp; Hotel programs and benefits all team members. 
</li>
<li>
Schedule and maintain adequate staffing levels and ensure the Department Manager is aware of any/all issues. 
</li>
<li>
Maintain accurate employee records and ensure that Team Members Evaluations are prepared and presented in a timely manner. 
</li>
</ul>
<ul>
<li>
Participate (with Department Manager approval) in disciplinary process. 
</li>
<li>
Possess knowledge of State and Federal gaming laws, and adhere to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures. 
</li>
<li>
Performs other duties as assigned. 
</li>
</ul>
EDUCATIONAL REQUIREMENTS: 
An associate degree in Business Management or related field and/or a combination of equivalent education and experience will be considered. 
SKILL, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS: 
A minimum of and three (3) years of casino gaming experience required, plus two (2) years of experience in Video Lottery Gaming. 
Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in depth understanding of Tribal Gaming Regulations and Policies &amp; Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy. 
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. 
PHYSICAL REQUIREMENTS: 
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. 
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. 
ENVIRONMENT: 
The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position. 
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time, be exposed to noise from slot machines, customers, music and public announcement systems, as is common in a Casino and/or Hotel environment.

Slot Lead Supervisor - Tribal or Internal Only

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Warehouse Manager, the incumbent is responsible for processing and delivers requisitions submitted to the Warehouse.
Essential Job Functions:
<ul>
<li>Must adhere to Seminole Tribe's Policies and Procedures.</li>
<li>Receives, counts and stores all materials assigned to Warehouse.</li>
<li>Marks, prices and stocks all items in proper locations.</li>
<li>Checks all materials received for possible damage, leakage or theft.</li>
<li>Rotates stock to maintain integrity of all products; maintains constant check on temperatures of freezers and chill boxes.</li>
<li>Takes inventory of material stored in all Warehouses.</li>
<li>Maintains inventory locations for all Warehouse items.</li>
<li>Keeps all areas of Warehouse clean and free of safety hazards.</li>
<li>Properly completes all Warehouse paperwork.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
High school diploma or equivalent, as well as a minimum of six (6) months of related experience or an equivalent combination of education and/or experience. Must be able to operate pallet jacks, forklifts, reachlifts and other equipment used in Warehouse operations. Must have a valid Florida Driver’s license in good standing with no exemptions, suspensions, revocations, etc...
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

WAREHOUSE - ATTENDANT I - FT

<h3>Job Description</h3>
Job DescriptionJob Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Director of Technology Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MIS Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General Manager Salary Range:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $150,000 - $200,000 FLSA STATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt
 Full Time Team Member eligible for Medical, Dental, Vision, &amp; Life insurance
Generous&nbsp;Paid Time Off plan -&nbsp;401K with&nbsp;Match
Feather Falls Casino is seeking motivated individuals&nbsp;to join the #1 place to work in our area. Experience the premier place to work in all of Northern California.
We encourage growth and learning.&nbsp; With your talent and our training and commitment, you will have great success as part of our team and family.&nbsp; If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best&nbsp;Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.
We are California’s Best Bet!
 Summary: The Director of Technology is responsible for overseeing all technology operations for the Casino, Lodge and RV Park ensuring the security, efficiency, and compliance of IT systems that support gaming, hospitality, surveillance, and back-office functions. This role manages IT infrastructure, casino management systems, cybersecurity, vendor relationships, and a team of IT professionals to deliver reliable, innovative technology solutions in a highly regulated environment. This position reports directly to the General Manager. Essential Duties and Responsibilities include: • Develop and execute the Casino’s IT strategy aligned with business and regulatory requirements. • Partner with executive leadership to identify and implement technology solutions that enhance guest experience, operational efficiency, and compliance. • Lead IT projects related to system upgrades, and enterprise integrations. • Oversee all IT systems, including Casino systems &amp; networks, slot and table game interfaces, hotel and F&amp;B systems, payroll/HRIS, and financial platforms. • Ensure uptime, performance, and integration of critical systems across gaming and non-gaming operations. • Manage IT infrastructure, including servers, networks, data centers, wireless systems, and disaster recovery. • Oversees the management of Active Directory; and routine audits of user and system rights, and licensing. • Maintain compliance with gaming regulations • Lead cybersecurity initiatives to protect sensitive customer, employee, and financial data • Collaborate with regulators and internal auditors on technology compliance reviews. • Evaluate emerging technologies (AI, cloud, mobile, digital payment solutions) to improve guest engagement and operational excellence. • Drive automation and analytics to enhance decision-making, reduce costs, and optimize workforce productivity. • Implement best practices in IT governance, risk management, and change control. • Lead and mentor the IT team to deliver responsive, guest-focused support for all departments. • Manage vendor relationships for hardware, software, and managed services, negotiating contracts and service level agreements. • Coordinate with surveillance, security, and compliance departments on integrated technology needs. Supervisory Responsibilities: This position has supervisory responsibilities. Qualifications, Education and Experience
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or 10+ years of IT experience, with at least 5 years in a leadership role in gaming, hospitality, or a highly regulated industry.</li>
<li>In-depth knowledge of casino management systems, slot systems, and regulatory compliance.</li>
<li>Strong background in cybersecurity, network administration, and enterprise systems.</li>
<li>Excellent leadership, communication, and vendor management skills.</li>
<li>Ability to thrive in a fast-paced, 24/7 hospitality and gaming environment. </li>
<li>Able to hold a Class A Gaming License</li>
</ul>
 Language, Mathematical Skills and Reasoning Ability:
<ul>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos.&nbsp; Ability to write simple correspondence.&nbsp; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.&nbsp; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.</li>
</ul>
 Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to sit and work at a computer for extended periods. • Regularly required to stand, walk, bend, reach, and lift to access equipment and support operational needs across the property. • Ability to lift, carry, and move IT equipment (computers, servers, networking hardware, etc.) weighing up to 30 pounds. • Must be able to visually inspect systems, cabling, and equipment in both office and casino floor environments. • Requires the ability to communicate clearly in person, over the phone, and via digital platforms. • Occasional travel may be required for training, vendor meetings, or corporate initiatives. Work Environment: The position is regularly exposed to tobacco smoke, loud noises and bright lights. &nbsp;
Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.
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kTM5emkHq4

Director of Technology (MIS)

<h3>Job Description</h3>
Job Description
Position:&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; General Store Clerk/Housekeeper Reports To:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;RV Park Manager and/or Supervisor Department:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Administration
Salary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $17.00 per hour&nbsp;
Full Time Team Member eligible for Medical, Dental, Vision, &amp; Life insurance
Generous&nbsp;Paid Time Off plan -&nbsp;401K with&nbsp;Match
Feather Falls Casino is seeking motivated individuals&nbsp;to join the #1 place to work in our area. Come be part of our great RV park team.&nbsp;Experience the premier place to work in all of Northern California.
We encourage growth and learning.&nbsp; With your talent and our training and commitment, you will have great success as part of our team and family.&nbsp; If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best&nbsp;Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.
We are California’s Best Bet!
Position Purpose Position is responsible for performing guest reservation (i.e. check-in and out), on the KOA system. Responsibilities also include the store point of sale transactions, day to day store operation and general housekeeping duties. This position requires interaction with guests therefore; strong customer service skills are required.&nbsp;
This position requires that the employee be available to work weekends, Holidays and evenings. Hours are based on seasonal periods with varying requirements based on volume and weather. May have periods where less than full time employment is offered.
Essential Duties and Responsibilities include, but are not limited to the following: •&nbsp;&nbsp; &nbsp;Maintain counters, tables, chairs, floors, restrooms, and showers to ensure cleanliness for guests and employees. •&nbsp;&nbsp; &nbsp;Clean windows of main buildings and wax, mop or vacuum floors as needed. •&nbsp;&nbsp; &nbsp;Empty and clean receptacles and ashtrays. •&nbsp;&nbsp; &nbsp;Provide cleaning services to all office areas. •&nbsp;&nbsp; &nbsp;Remove trash, seal bags, and place in dumpster. •&nbsp;&nbsp; &nbsp;Advise supervisor of supplies that need replenishment. •&nbsp;&nbsp; &nbsp;Provide grounds maintenance as directed. •&nbsp;&nbsp; &nbsp;Maintain a professional, courteous attitude at all times with guests and staff. •&nbsp;&nbsp; &nbsp;Perform other cleaning assignments as directed by supervisor and/or management. •&nbsp;&nbsp; &nbsp;Maintain a cooperative, positive and friendly attitude towards customers and co-workers, which exemplifies the Feather Falls and KOA commitment to customer satisfaction. •&nbsp;&nbsp; &nbsp;Wear the KOA uniform at all times when on duty, insuring that it is clean with your nametag present and clearly displayed. •&nbsp;&nbsp; &nbsp;Use the appropriate guidelines and procedures for the handling of registration, reservations and refunds using the Koa computer system.&nbsp; •&nbsp;&nbsp; &nbsp;Follow the proper procedures for cash handling and credit card charges and properly use the computer, cash register, credit card and various other front desk equipment as outlined in the Feather Falls/ KOA operations manual. •&nbsp;&nbsp; &nbsp;Promote casino and local attractions, as well as, the KOA Value Kard™ sales system. Encourage referrals to other KOA campgrounds and stay current on the national and local advertising and discount programs for the campground, store and other income areas.&nbsp; •&nbsp;&nbsp; &nbsp;Handle the daily, weekly and monthly scheduled stocking and cleaning programs as requested by the Campground Manager or Supervisor.&nbsp; •&nbsp;&nbsp; &nbsp;Quickly resolve customer complaints within the positions authority level, making sure issues that are beyond that level and brought to the attention of the Campground Manager or Supervisor as soon as possible for prompt resolve. •&nbsp;&nbsp; &nbsp;Attend to campers specific needs at the campsite, i.e. provide instruction on how to hook up power, attach water supply hose to camper, how to connect TV lines, start barbeque, etc. •&nbsp;&nbsp; &nbsp;Conduct routine spot checks of restrooms, showers, general store and recreational room and clean as necessary.&nbsp; •&nbsp;&nbsp; &nbsp;Clean windows of main buildings and wax, mop or vacuum floors. •&nbsp;&nbsp; &nbsp;Empty the building trash receptacles as required. •&nbsp;&nbsp; &nbsp;Fill Propane tanks as required. •&nbsp;&nbsp; &nbsp;Conform to and comply with the general policies as outlined in the Feather Falls employee handbook. •&nbsp;&nbsp; &nbsp;When necessary make contact with emergency services for guest or employee accidents or illnesses. •&nbsp;&nbsp; &nbsp;Perform other duties and assignments as directed by the Camp Ground Manager or Supervisor.
Supervisory Responsibilities None
Qualifications
To perform this job successfully, an individual must be able to perform&nbsp;each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires strong customer service skills along with enough computer literacy to quickly learn the KOA reservation, registration credit card and point of sale programs and functions.&nbsp;
Education and/or Experience High school diploma or GED equivalent required; or three to six months related experience and/ or training; or equivalent combination of education and experience in a similar field. &nbsp;
Language Skills&nbsp; This position requires the ability to read and use a combination of technical and non-technical information in a manner that will allow for the correct use of the computer, point of sale and office equipment. This position requires the ability to convey a wide variety of information positively to a large demographic customer base. &nbsp;&nbsp;&nbsp; &nbsp;
Reasoning Ability The ability to apply common sense understanding to carry out simple one-or twostep instructions is required. Ability to deal with standardized situations with the occasional or no variables. &nbsp;
Certificates, Licenses, Registrations A valid Driver’s License may be required Certification to supply propane (training and certification provided by employer)&nbsp;
Physical Demands The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;This position requires the employee to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.&nbsp;
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essentials functions. While performing the duties of this job, the employee is occasionally exposed to moving RV vehicles, moving mechanical parts, high precarious places, fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions. The noise level in the work environment is usually moderate.
PM20 &nbsp;
Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.
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RV Park Store Clerk/Housekeeper (KOA)

<h3>Job Description</h3>
Job Description
Position Title: Beverage Host
Reports To: Manager, Assistant Manager, Supervisor
Supervises: N/A
Summary of Position
Responsible for providing guest with attentive and gracious service. Taking order, serving guests, works as a team by assisting all guests on the casino floor
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Describes all items in the menu including beverages and specials; Greets guest, take drink order;</li>
<li>Takes guest order accurately;</li>
<li>Removes used, finished drinking ware; Checks with customers to ensure satisfaction;</li>
<li>Completes shift opening and closing side work as assigned;</li>
<li>Fills in as a Busser and/or any other needed position at the request of Restaurant;</li>
<li>Performs par checks on supplies and reports any replenishment of supplies necessary;</li>
<li>Maintains a clean work area;</li>
<li>Assists other departments when necessary;</li>
<li>Any other duties as assigned;</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED, or six months to one-year job related experience, or training.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

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