<h3>Job Description</h3>
Job Description
Position Title: Players Club Ambassador
Reports To: Apache Spirit Club Shift Supervisor
Supervises: N/A
Summary of Position 
The Apache Spirit Club Ambassador is responsible for promoting club membership and card usage during play by slot and table games players. Club Ambassador also handle guest service transactions through the Club booth with new player enrollments, point redemption, support of special events and promotions as required.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in al situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Identify new players and enroll them into the Apache Spirit Club while gathering all necessary information to support direct marketing efforts.</li>
<li>Issue player rewards on the casino floor to support conversion, containment and retention efforts.</li>
<li>Work in tandem with the Host team on duty to identify and personally recognize Platinum Club members who are in-house.</li>
<li>Anticipate the needs of guests on the casino floor and enhance their entertainment experience through personal service efforts.</li>
<li>Up-sell &amp; Cross-sell marketing promotions on the casino floor to stimulate future patronage.</li>
<li>Provide personal, hospitable service from the club to all members during each sales opportunity.</li>
<li>Ensure all accounts are properly group coded in the player tracking system, issue cards and provide guest service support.</li>
<li>Enrolls new players in the Players Club.</li>
<li>Redeems Player’s Club points for prizes.</li>
<li>Assist and or execute scheduled casino promotions according to the calendar and gaming submissions.</li>
<li>Adheres to regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
There are no supervisory responsibilities associated with this position.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
High School Diploma or General Education Degree (GED); Position will be trained to perform job task. Equivalent combination of education and experience may be substituted. Must be able to obtain and maintain a gaming license. Mescalero Apache Tribal preference, bicultural experience preferred.
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. Lifting items weighing 50 pounds or more is required.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high stress environments.
Approvals:
Date: _________________________
____________________________________
 Team Member Signature

H6540 PLAYERS CLUB REP IMG

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY Job Title: F&amp;B SupervisorDepartment: Food &amp; BeverageReports To: General ManagerFLSA Status: ExemptPrepared By: Human Resource ManagerPrepared Date: May 14, 2013Approved By: Human Resource ManagerApproved: May 14, 2013
 
Position open until filled. 
 JOB SUMMARYThe role of the Food &amp; Beverage (F&amp;B) Supervisor is to assist the Manager with all F&amp;B operations, including but not limited to supervising, planning, reporting and assessing people and goals. Develop and maintain policies and procedures to establish consistency among all food and beverage facilities in the areas of vendor relations, operations, ordering, inventory, and pricing. Design the menu to be served to patrons with appropriate pricing for portions and beverages for presentation in an appealing, appetizing and satisfying manner. Performs analysis of, develop and implement strategic plans for the provision of all food and beverage related services. This position is responsible for effectively overseeing the entire F&amp;B operation. ESSENTIAL DUTIES AND RESPONSIBILITIES• Assist in developing annual department budgets and staffing needs.• Oversee proper scheduling and supervision of all F&amp;B personnel.• Plan and communicate to department upcoming special events.• Ensure that health standards are maintained and cleanliness procedures implemented consistently.• Ensure cooperative relationships are maintained between F&amp;B Team Members and other departments, including cooperative relationships with other supervisors and managers.• Oversee the closing checklists are completed and report those that haven’t been completed to F&amp;B Manager.• Makes report of any product shortages/outages.• Insures the quality of food leaving the kitchen conforms to quality control standards.• Carries out operational policies and procedures.• Direct other supervisors and Team Members in order to provide efficient service, clean, and hazard free environment.• Responsible for evaluations, disciplinary action, up to and including terminations as delegated.• Is current on facility disaster plan and responds appropriately.• Knows Casino policies and procedures and complies with position requirements.• Provides ongoing recognition and motivation for staff.• Oversee, improves, and monitors training effectiveness.• Handles customer and Team Members complaints as necessary• Performs other duties as deemed necessary Promotes the following within the department and among all Team Members:• Creates an atmosphere of FUN for all casino guests.• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.• Maintains a professional departmental, company and community reputation. Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis…• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.• To maintain a professional departmental, company and community reputation.• To enforce performance standards, policies and procedures as they relate to the department.• To maintain a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIES This position typically supervises a staff of approximately 20 Team Members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. EDUCATION and/or EXPERIENCEPrefer bachelor’s degree in Hospitality, Restaurant Management, or closely related field. Must have a minimum of three (3) years Food &amp; Beverage supervisory experience with knowledge of restaurant, bar, fine dining, buffet banquet and facilities; or the equivalent combination of education, training, and experience. Must know all state and county sanitation procedures and HACCP policies. ESSENTIAL SKILLS• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License</li>
<li>Must complete TIPS (Training for Intervention Procedures) training and become a certified trainer for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.</li>
<li>Must possess a current California State Food Handlers Permit (ServSafe, etc.). </li>
</ul>
 PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to hazards of wet floors. The noise level in the work environment is usually very loud.

F&B Supervisor

<h3>Job Description</h3>
Job Description
Position Title: Slot Technician
Reports To: Slot Technician Supervisor
Supervises: N/A
Summary of Position
Test function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Repairs malfunctioning slot machines.</li>
<li>Operates electronic test equipment as required to facilitate repairs.</li>
<li>Uses small tools to effect installation and repair of slot machines and other equipment.</li>
<li>Prepares records and reports describing types of repair work and preventive maintenance performed.</li>
<li>Replaces defective components or repairs defective wiring after testing.</li>
<li>Cleans slot areas as required.</li>
<li>May have to perform other duties as assigned.</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High school diploma or general education diploma (GED). Electrical/mechanical experience relating to diagnosing, troubleshooting component failures on comparative equipment; or two years related experience and/or training; or equivalent combination of education and experience may be substituted. An aptitude test may be given to test knowledge, skills and ability. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

H6700 SLOT TECHNICIAN IMG

<h3>Job Description</h3>
Job Description
Position Title: Production Coordinator Reports To: Marketing Advertising Manager
Summary:
Under the direction of the Casino Marketing Advertising Manger, the Production Coordinator organizes and monitors the workflow through the design process, produces projects, and recommends process adjustments. Responsibilities include creating and following through on purchase and receiving orders, distributing marketing communications, and organizing work orders for advertising pieces. The role also involves integrating player email/direct mail campaigns and assisting with special events, promotions, or concerts as needed.
Key Responsibilities:
<ul>
<li>Oversee the creation and completion of all promotional materials and production pieces, including print, digital, social media, and video content.</li>
<li>Ensure work conforms to branding standards.</li>
<li>Coordinate with outside vendors for consistency, quality, and timeliness.</li>
<li>Maintain and store design and resource files.</li>
<li>Work with the Marketing Manager and other departments to schedule and monitor production.</li>
<li>Operate and maintain equipment, manage inventory, and evaluate new techniques.</li>
<li>Control and minimize expenses to meet production budget standards.</li>
<li>Produce layouts, graphic designs, and marketing materials.</li>
<li>Distribute flyers, newsletters, and update signage throughout the properties.</li>
<li>Update job status spreadsheets and operate various marketing systems.</li>
<li>Occasionally will need to act in the role of the Social Media Coordinator</li>
</ul>
Requirements:
<ul>
<li>High school diploma or GED.</li>
<li>Minimum one year of experience in Casino Marketing, Gaming, or Casino Services.</li>
<li>Knowledge of Macintosh and PC computers, Adobe InDesign, Photoshop, Illustrator, and Microsoft Office Suite.</li>
<li>Excellent project management and communication skills.</li>
<li>Ability to work in a fast-paced, deadline-driven environment.</li>
<li>Must be at least 21 years old and able to obtain and maintain a gaming license.</li>
<li>Preferably fluent in both Spanish and English.</li>
<li>Mescalero Apache Tribal preference and bicultural experience preferred.</li>
</ul>
Performance Expectations:
<ul>
<li>Demonstrate hospitality behaviors and technical skills.</li>
<li>Take ownership of problems and find solutions.</li>
<li>Maintain a neat, clean, and safe work environment.</li>
<li>Support the quality goal of "Do it right the first time."</li>
</ul>
Behavioral Standards:
<ul>
<li>Approach tasks with enthusiasm and positivity.</li>
<li>Respect and communicate effectively with others.</li>
<li>Serve guests and team members promptly and professionally.</li>
</ul>
Professionalism:
<ul>
<li>Adhere to appearance standards.</li>
<li>Represent the resort positively on and off property.</li>
</ul>
Attendance:
<ul>
<li>Meet attendance policies and inform supervisors of absences in advance.</li>
</ul>
Communication:
<ul>
<li>Provide necessary information to others in a timely manner.</li>
<li>Listen actively and act on feedback.</li>
</ul>
Teamwork:
<ul>
<li>Prioritize team success over personal success.</li>
<li>Contribute ideas to improve team performance and guest satisfaction.</li>
</ul>
Essential Duties:
<ul>
<li>Receive and complete work assignments.</li>
<li>Adhere to all policies and procedures.</li>
<li>Obtain and maintain a gaming license.</li>
<li>Participate in brainstorming sessions and solo projects.</li>
<li>Prepare and submit video concepts for approval.</li>
<li>Coordinate with different departments and external agencies.</li>
</ul>
Physical Demands:
<ul>
<li>Ability to sit, stand, walk, and occasionally lift up to 50 pounds.</li>
<li>Work in environments with varying noise levels and exposure to second-hand smoke.</li>
</ul>

H6320 ADVERTISING PRODUCTION COORDINATOR

<h3>Job Description</h3>
Job Description
Join Our Team as an Assistant General Manager! 
About Us
As our Assistant General Manager, you will be a key player in ensuring guest satisfaction and the efficient operation of our hotel. In the absence of the General Manager, you'll supervise various departments and focus on achieving hotel profitability through revenue generation, cost control, and the development of associates. Our ideal candidate is a natural leader with excellent problem-solving and communication skills, committed to maintaining high standards and supporting hotel operations. Join our team and be part of creating unforgettable experiences for our guests! 
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>LeadershipSkills:SuperviseoperatingdepartmentsandassistinachievinghotelprofitabilitythrougheffectivemanagementandsupportoftheGeneralManager.</li>
<li>Problem-Solving Ability: Anticipate and address workplace issues proactively to ensure smooth and efficient operations. </li>
<li>Hiring &amp; Training: Assist the General Manager in overseeing the recruitment, hiring, and training of Guest Services staff, ensuring ongoing training across all departments in service standards. This role will support the development of both managerial and hourly employees through corporate-approved programs, fostering empowerment and growth. </li>
<li>Communication Skills: Listen to, understand, and resolve concerns from co-workers and guests, maintaining clear and open communication. </li>
<li>Financial Acumen: Work with and understand financial information and data, performing basic arithmetic functions to support hotel operations. </li>
<li>Technical Proficiency: Utilize Windows Operating Systems for effective management and reporting. </li>
<li>Organizational Skills: Maintain high standards of personal appearance and grooming, ensuring compliance with company standards and regulations. </li>
<li>Customer Service Orientation: Approach all interactions with guests and employees in an attentive, friendly, and service-oriented manner, ensuring high levels of satisfaction. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>At least 5 years of progressive experience in Rooms or F&amp;B department in a hotel, or a 4-year college degree with 2 to 3 years of related experience, or a 2-year college degree with 3 to 4 years of related experience</li>
<li>Previoussupervisoryexperiencerequired.</li>
<li>Must be effective in handling stressful, high-pressure situations while maintaining composure and objectivity.</li>
<li>Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic workspaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus. The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm &amp; Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.
 Application deadline for Colorado positions:

Courtyard Akron Stow - Assistant General Manager OEM

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
Under the supervision of the Recreation Manager, the incumbent oversees and assists with the daily responsibilities of the Pool front-line personnel.
Essential Duties and Responsibilities:

<ul>
<li>Must adhere to Seminole Tribe’s Policies and Procedures.</li>
<li>Supervises the pool &amp; spa area to ensure facilities are maintained in accordance with established policies.</li>
<li>Assists with employee evaluations and administers established training programs.</li>
<li>Ensures quality customer service.</li>
<li>Communicates/coordinates with Engineering on pool &amp; spa maintenance issues.</li>
<li>Manages the inventory and stock of supplies for the department.</li>
<li>Handles unique guest requests using extensive knowledge of the Resort Casino as well as surrounding areas.</li>
<li>Performs work of subordinates as needed.</li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Performs all other related and compatible duties as assigned.</li>
</ul>
 
Qualifications
Qualifications:

High school diploma or GED as well as one (1) year of pool &amp; spa experience or an equivalent combination of experience and/or education is required.
Additional Requirements:
<ul>
<li>Possess well- developed customer service techniques and interpersonal skills to effectively communicate with pool guests.</li>
<li>Ability to work flexible schedules, including nights, weekends and holidays is required.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.</li>
<li>Excellent communication (verbal and written) skills.</li>
<li>Outstanding interpersonal and guest service skills.</li>
<li>Ability to lead and mentor a team.</li>
<li>Ability to interact with a diverse team of individuals.</li>
<li>Superior organizational and time management skills.</li>
</ul>
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

SUPERVISOR - RECREATION

<h3>Job Description</h3>
Job Description
Reports to:
Food &amp; Beverage Shift Lead
 
Job Summary:
The Host/Cashier performs a dual role serving as cashier and hosting guests. Assigned role changes from day to day depending on business needs. The host/cashier is responsible for meeting, greeting and welcoming guests to the venue. When cashiering, this position is responsible for obtaining proper payment for guest meals. When hosting, this position will ensure guests are seated in a timely fashion by rotating seating to servers in a fair and consistent manner. While performing the duties of this position, either it being cashiering or hosting, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests.
 
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Greet guests and provide quick, attentive, friendly and professional service while maintaining a positive demeanor and pleasant attitude.</li>
<li>Seat guests in a timely manner.</li>
<li>Ensure optimum service levels by rotating server stations in a fair and consistent manner.</li>
<li>Communicate accurately with guests regarding approximate wait times.</li>
<li>Observe guests and anticipate needs.</li>
<li>Efficiently process food and beverage orders and purchases through Point of Sale (POS) System.</li>
<li>Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.</li>
<li>Collect funds for all products sold.</li>
<li>Promptly and professionally handle guest issues and communicate problems and concerns to management.</li>
<li>Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo.</li>
<li>Offer suggestions to guest about food and beverage options when necessary.</li>
<li>Handle cash accurately and prepare bank slips for the next shift.</li>
<li>Properly verify and enter coupons, promotions and other house accounts.</li>
<li>Maintain a clean, sanitized and orderly work environment by using various types of supplies and cleaning chemicals in accordance with health and safety standards. Follow proper sanitation procedures at all times.</li>
<li>Use personal protective equipment as required.</li>
<li>Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.</li>
<li>Restock all items needed within allocated time before the end of each shift.</li>
<li>Balance cash drawers, credit cards, coupons, and house accounts which must be presented to Cage in a clear sealed bag with all required information at the end of each shift.</li>
<li>Maintain a professional and neat appearance at all times.</li>
<li>Display a courteous and friendly attitude to all team members and guests.</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Minimum Requirements to Qualifications: 
<ul>
<li>Must have High School Diploma or GED.</li>
<li>Gaming industry experience, preferred.</li>
<li>Experience in cash handling, preferred.</li>
<li>Experience with guest service, preferred.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
 
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
 
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate teamwork.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
 
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Occasionally lift and/or move up to 30 lbs.</li>
</ul>
 
Work Environment: 
 
<ul>
<li>Casino floor and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
 
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
<li>Must participate in tip reporting program.</li>
</ul>

F&B Red Sky Host/Cashier PT

<h3>Job Description</h3>
Job Description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort &amp; Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa &amp; Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
As part of our team, full and part time employees will enjoy the following benefits and perks: 
<ul>
<li>One FREE meal per shift</li>
<li>401K with match (after 1 year) plus weekly contributions</li>
<li>Weekly Pay Days and Daily Pay Available</li>
<li>Paid Time Off (PTO), Paid Holidays &amp; Jury Pay</li>
<li>Voluntary Vision</li>
<li>Voluntary AFLAC Plans Available</li>
<li>Employee Referral Program</li>
<li>Gas Discounts at our Markets</li>
<li>Cannabis Store Discounts</li>
<li>Giftshop and Food Discounts</li>
<li>Employee appreciation events and prizes</li>
</ul>
In addition, full time employees are eligible for the following: 
<ul>
<li>Competitive Medical, Dental, Prescription Plans</li>
<li>Paid Bereavement </li>
<li>Life Insurance Coverage</li>
<li>Voluntary Short and Long Term Disability Coverage</li>
<li>Voluntary AFLAC Plans Available</li>
</ul>
Seasonal employees contact the Benefits Department for eligible benefits and perks!!
We look forward to having you join our team and being a part of our mission.
 
SUMMARY 
The Host/Cashier position involves positive guest interaction; greeting, cash and coupon handling, operation of micros computer systems, calculator, basic math skills, basic knowledge of food, food handling, menus, knowledge of sanitation practices, and knowledge of casino and restaurant promotions and procedures.
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Greet and seat guests in a professional, prompt, courteous, and friendly manner.</li>
<li>Perform cash, coupon and house account transactions smoothly and accurately. </li>
<li>Handle guest comments and concerns in a positive and professional manner while following policy and procedure.</li>
<li>Properly notify your immediate supervisor, manager of any guest who appears intoxicated.</li>
<li>Monitor dining area for cleanliness, maintaining a high-quality standard for the appearance of the cashier area, dining area, and front line.</li>
<li>Stock, clean and rotate the frontline coolers, vending, and beverage coolers throughout shift (coffee bar, deli etc.).</li>
<li>Where applicable; Clean tables and chairs, sweep and mop designated areas. Alert supervisor or maintenance of equipment repairs and maintenance needs.</li>
<li>Maintain sanitation, safety, security, and personnel policy standards at all times.</li>
<li>Properly operate Micros computer system, cash drawer, adding machine and complete paperwork.</li>
<li>Follow security and surveillance protocol when handling cash transactions to and from the Cage.</li>
<li>Willingness to cross-train and provide support in related areas of operations.</li>
<li>Perform additional duties as assigned by supervisor or manager.</li>
</ul>
OTHER NECESSARY SKILLS AND ABILITIES
<ul>
<li>Must have excellent guest service and communication skills, both verbal and written.</li>
<li>Must be a team player with a positive attitude.</li>
<li>Must be highly motivated, organized and able to multiple task. </li>
<li>Must have excellent organizational skills and be able to follow strict procedures. </li>
<li>Must possess the ability to work with various personalities while maintaining impartiality. </li>
<li>Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. </li>
<li>Must be a team player. Require crossed training for other positions in front/ back of the house as directed by management. Participate in on-going training sessions and staff meetings. </li>
</ul>
EDUCATION / EXPERIENCE 
Must be 18 years of age or older with a high school diploma, a GED or equivalent experience. Previous experience preferred with proper verification. Money handling and MICROS experience is recommended, as well as computer and calculator skills. Minimum one year of customer service experience is preferred.
SUPERVISORY RESPONSIBILITIES
NA
EQUIPMENT TO BE USED
Micros computer system, cash register, and calculator
TYPICAL PHYSICAL DEMANDS
May be required to lift up to 40 lbs. 
Must be able to stand, sit and/or walk for entire shift.
Must be able to reach, bend, stretch, kneel, crawl, lift and carry.
Must have good grooming habits and manners. 
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional.
Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/ people without losing perspective.
Must be able to work productively under strict time restraints with variable deadlines.
Must be able to make basic decisions on your own.
WORKING CONDITIONS
Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Must practice all safety policies, procedures and standards as set by OSHA and Health Dept. Must be in work station at scheduled time and in proper uniform. Must be able to work days, evenings, graveyard, weekends, holiday’s etc.
COMMENTS
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

DELI HOST-CASHIER

<h3>Job Description</h3>
Job Description
Reports to: 
Head Cook
 
Job Summary: 
Under the direction of the Head Cook, the Cook performs a variety of tasks and duties which include preparing, seasoning and cooking, while conforming to food safety standards.
 
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Responsible for providing high quality, fresh hot and cold food items in a timely manner using standardized recipes and methods of preparation.</li>
<li>Prepare food items on a consistent basis with little to no variation in terms of appearance and taste.</li>
<li>Ensure consistent use of approved recipes, practice portion control and strive to control or minimize waste.</li>
<li>Control food production to include proper cooking methods, proper cooking times and temperatures and ensure sanitation practices are followed closely.</li>
<li>Ensure proper food storage and food preparation times.</li>
<li>Properly label and date all food items placed in refrigeration coolers and rotate items appropriately.</li>
<li>Organize, maintain and clean refrigerated and dry storage areas.</li>
<li>Maintain a sanitized and organized work station free of debris at all times during shift.</li>
<li>Clean workstations immediately following food preparation.</li>
<li>Understand food costs and perform job responsibilities in a manner that minimizes waste and improved financial performance.</li>
<li>Maintain meat, poultry, sea-food, frozen and perishable goods at required cooking, defrosting and holding temperatures.</li>
<li>Maintain up to date with safe cooking and holding temperatures according to food safety standards.</li>
<li>Understand and follow common culinary terms and methods regarding broiling, braising, roasting, poaching, sauce preparation and meat carving; among other methods.</li>
<li>Plan and organize the work day and ensure daily goals are met.</li>
<li>Maintain responsibility for kitchen safety and sanitation; as well as care of kitchen equipment.</li>
<li>Operate a broad range of kitchen equipment including but not limited to; stoves, cook tops, broilers, deep fryers, hand tools, microwaves, blenders, cutters, processors and knives.</li>
<li>Report any injuries immediately and practice proper hand washing and sanitation guidelines.</li>
<li>Prepare food for special events and caters for meetings when assigned.</li>
<li>Taste check and sample prepared food items to ensure quality.</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Minimum Requirements to Qualifications: 
<ul>
<li>Six (6) months experience as a cook preferred.</li>
<li>Professional training through culinary education, preferred.</li>
<li>Must be able and willing to follow established recipes.</li>
<li>Communication skills in English both written and oral, preferred. Spanish or other language skills a plus.</li>
</ul>
 
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
 
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
 
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 50 lbs.</li>
</ul>
 
Work Environment: 
<ul>
<li>Back of the house, casino floor and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
 
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
</ul>

F&B Azul Cook FT

<h3>Job Description</h3>
Job Description
This is a 4 week class running Tuesday October 28th thru Saturday November 22nd. The time for this class is 6:00PM - 12:00AM - Tuesday thru Saturday.
Table Games Academy: 
The table games dealer school is designed to provide qualified applicants with the skills necessary to embark on a career in the gaming industry and, upon graduation, the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. Completion of the course does not guarantee employment. Gaining entry into the program does not guarantee a position with JACK Cleveland Casino. 
The 4 week JACK Academy will be held in the JACK Table Games Training Center which is located in the JACK Cleveland Casino. The Dealer Academy will offer classes running Tuesday thru Saturday. All classes are free of charge and taught by experienced, licensed and dedicated instructors who will professionally prepare students to enter the fast-paced casino industry. Enrollees who successfully complete the course will be provided the opportunity to audition for positions at JACK Cleveland Casino. 
All Classes are held in the Table Games Training Center, located inside JACK Cleveland Casino. The class will run from 6:00PM - 12:00AM Tuesday thru Saturday.
Role Responsibilities Of The Table Games Academy: 
<ul>
<li>Participants must be 21 years of age.</li>
<li>Parking is free to all candidates who participate in the class.</li>
<li>Interviews and basic math tests will be administered prior to dealer school registration.</li>
<li>The class will run from 6:00PM - 12:00AM Tuesday thru Saturday.</li>
<li>If offered a position, acceptance of conditional considerations will apply. </li>
</ul>
Essential Functions Of A Table Games Dealer: 
<ul>
<li>Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.</li>
<li>Assists in training guests not familiar with various table games products.</li>
<li>Promotes table and poker games and serves guests while standing on dead games.</li>
<li>Demonstrates an effective working knowledge of dealing policies and gaming procedures</li>
<li>Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.</li>
<li>Able to maintain applicable departmental dealer efficiency metrics.</li>
<li>Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game</li>
<li>Always presents oneself as a credit to JACK Entertainment and encourages others to do the same</li>
<li>Safeguard casino assets.</li>
<li>Responsible for the protection and control of the game.</li>
<li>Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.</li>
<li>Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.</li>
<li>Advises Floor Supervisor of any disputes or arguments that may arise during the game.</li>
<li>Support and maintain JACK courtesy guidelines at all times.</li>
<li>Promote outstanding guest relations.</li>
<li>Perform other duties as assigned.</li>
</ul>
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
<ul>
<li>Medical, Prescription Drug, Dental, and Vision Coverage</li>
<li>Life and Disability Insurance</li>
<li>Free Parking</li>
<li>Generous Paid Time Off Plan</li>
<li>Discounted Team Member Meals</li>
<li>Education Assistance up to $3,600 a year</li>
<li>401(k) Savings Plan and Match</li>
<li>Paid Breaks</li>
</ul>
Knowledge, Skills, &amp; Abilities: 
<ul>
<li>Must be able to work independently.</li>
<li>Excellent customer service skills are essential</li>
<li>Must be able to perform basic math quickly</li>
<li>Must be able to get along with co-workers and work as a team</li>
<li>Must present a well-groomed appearance</li>
<li>Must enjoy entertaining and communicating with the public</li>
<li>Must be able to continuously perform repetitive hand, arm, and shoulder motion.</li>
<li>Must be able to sit, stand or walk for long periods of time (4 hours).</li>
<li>Respond to visual and aural cues.</li>
<li>Must have the manual dexterity to operate a computer and other necessary office equipment.</li>
<li>Must be able to tolerate areas containing dust, loud noises and bright lights.</li>
<li>Must be able to work varied shifts, weekends and holidays as needed.</li>
<li>Ability to speak distinctly and persuasively.</li>
<li>Must be able to read, write, speak, and understand English </li>
</ul>
Education &amp; Experience Requirements:
<ul>
<li>High school diploma or equivalent is required.</li>
<li>Must be 21 years of age.</li>
</ul>
License Requirements:
<ul>
<li>Ability to obtain a Gaming Occupational License within the State of Ohio</li>
<li>JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)</li>
</ul>

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