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<h3>Job Description</h3>
Job Description
About Us Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.
About the Role We’re looking for a detail-oriented Technical Support Representative (TSR) to join our team. You’ll serve as the first point of contact for our clients and field technicians, helping diagnose and resolve telecom and data issues. The right person will bring technical know-how, clear communication skills, and a calm, professional demeanor under pressure.
What You’ll Do
<ul>
<li>Provide technical support to clients and field staff by phone and email</li>
<li>Troubleshoot telecom, data cabling, and paging system issues remotely</li>
<li>Coordinate service requests and technician dispatches across the U.S.</li>
<li>Ship and track replacement parts as needed</li>
<li>Monitor and maintain inventory levels</li>
<li>Process return/repair requests and ensure accurate billing information</li>
</ul>
Common Support Requests
<ul>
<li>Phones or lines not working</li>
<li>Paging system or data connection issues</li>
<li>MAC (Move, Add, Change) orders</li>
<li>Fire/burglar alarm lines losing dial tone</li>
</ul>
What We’re Looking For
<ul>
<li>Several years of experience in telecommunications or low-voltage systems</li>
<li>Solid understanding of telecom/data cabling and dial tone troubleshooting</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong multitasking, organization, and decision-making abilities</li>
<li>Proficiency with Microsoft Word and Excel</li>
<li>A proactive, team-first attitude and sense of ownership</li>
</ul>
Nice to Have
<ul>
<li>Experience with Toshiba telephone systems</li>
<li>Knowledge of overhead paging systems</li>
<li>Familiarity with TigerPaw CRM</li>
</ul>
Work Details
<ul>
<li>Full-time, onsite in Ringgold, GA</li>
<li>Monday–Friday, 9:00 AM – 6:00 PM</li>
<li>Reports directly to the Director of Corporate Operations</li>
</ul>
Benefits
<ul>
<li>Competitive pay based on experience</li>
<li>104 hours (13 days) paid personal time off per year</li>
<li>Paid holidays</li>
<li>100% paid medical insurance</li>
<li>Optional dental plan</li>
<li>401(k) plan with company match</li>
</ul>
Company DescriptionTelecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing. 
<h3>Company Description</h3>
Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job Description
Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a friendly and dedicated Technical Support Representatives to assist customers in technical installations and operations of our high-quality and innovative products. 
We're number one in automotive aftermarket performance, and it's our people that make it all happen. Come join us for all the fun, hard work and triumph! 
Main responsibilities 
<ul>
<li>Respond to all customer contact or inquiries (including phone calls, voice-mail, e-mail, text, etc.) with professional courtesy on the same day as received. Provide telephone support to resolve installation and product performance issues.</li>
<li>Determine whether a customer inquiry should be handled by the technical support group, customer service group per company guidelines, or if assistance is needed from engineering, installation or sales team. Refer calls accordingly. Keep customers updated of status of the issue.</li>
<li>Follow up and track the progress of each call until it is resolved, even if the issue has been referred to another team member or department.</li>
<li>Ensure that all required and pertinent information to investigate the issue is acquired from the customer during the initial contact.</li>
<li>Thoroughly investigate each claim per established procedure to determine its validity is correct. Enlist assistance and expertise from other team members and/or departments as needed.</li>
<li>Record all information regarding the customer and the issue in our CRM. This includes discussions with customer, attempted contacts of customer, all internal discussions regarding the issue, and final resolution.</li>
<li>Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.</li>
</ul>
Requirements
<ul>
<li>Minimum of one year's experience in an in-house automotive technical support service environment, including phone support. Or a combination of 1+ year's experience in an in-house service environment + mechanical and technical knowledge of gasoline and/or diesel engines including knowledge of automotive electrical circuitry.</li>
<li>Solid work ethic. Ability to maintain concentration while on the phone for 6-8 hours per day.</li>
<li>Possess outstanding diagnostic and problem-solving skills. Experience working with vehicle diagnostic trouble codes and how to diagnose them to correct an issue.</li>
<li>Ability to handle and prioritize multiple calls and tasks simultaneously.</li>
<li>Ability to work in a team-oriented environment and adapt to new ideas/practices quickly.</li>
</ul>
Visa sponsorship is not available for this position.
Hourly pay$23—$26 USD
Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities.
Benefits
<ul>
<li>Medical, dental and vision insurance</li>
<li>Company-paid basic life, AD&amp;D and long-term disability insurance</li>
<li>Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families</li>
<li>401(k) and 401(k) matching</li>
<li>Vacation, Paid Time Off and Sick Leave</li>
</ul>
Perks
<ul>
<li>A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members</li>
<li>Open door policy, promote from within</li>
<li>Veteran-friendly</li>
<li>Employee Service and Recognition Program</li>
<li>Food Truck Fridays</li>
<li>Employee Referral Program</li>
<li>Education Assistance Program</li>
<li>Friends &amp; Family discount on our top-line power-enhancing products</li>
<li>Employee discount programs that help you save on family entertainment and thousands of items</li>
<li>And much more!</li>
</ul>
Company Description
Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.
To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.
 Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Address: 546 Duggan Avenue, Azusa, CA 91702

Technical Support Representative (Automotive)

<h3>Job Description</h3>
Job Description
We are looking for an experienced Technical Support Representative who shares our passion for technology and customer service. The Support Engineer’s main areas of responsibility are to act as an escalated resource for our Helpdesk Support Team by identifying and resolving complex technical issues, maintaining client uptime and improving their computing experiences through proactive maintenance, and supporting our Implementation Team, all while providing exceptional customer service.
Candidates are required to live within a commuting distance from our office in Plano and be readily available for on-site client support across the metroplex.
Qualified candidates will have 2-3 years of experience in a Systems Engineer role in addition to a minimum of 2 years in a Desktop Support role. Ideal candidates will have prior MSP experience and a proven track record of comprehensive IT administration and support of small, medium, and multi-site networks. Preference will be given to applicants with CompTIA A+, CompTIA Network+, CCNA, and/or MCSA certifications.
Primary areas of responsibility:
<ul>
<li>
Serve as an escalation point for the Helpdesk Support Team
</li>
<li>
Perform advanced troubleshooting of customers’ network, hardware, and application issues
</li>
<li>
Provide onsite technical assistance to our clients
</li>
<li>
Work through proactive technical support items
</li>
<li>
Manage client security devices such as firewall configurations and firmware updates
</li>
<li>
Documentation of network configurations
</li>
<li>
Extreme administration of enterprise email applications, such as Exchange Server, including installation, configuration, and troubleshooting.
</li>
<li>
Troubleshooting and configuring workstations, automating configurations, and testing workstation hardware.
</li>
<li>
Working knowledge of data center technologies, including SQL clustering, enterprise backup systems, high availability load balancing solutions, virtualization technologies, and SAN architecture.
</li>
<li>
Proficiency in cloud infrastructure, with working knowledge of Microsoft Azure or Amazon AWS, and M365 components such as Exchange Online, Teams, SharePoint, Intune, Security &amp; Compliance, and ATP.
</li>
<li>
Additional technical knowledge preferred, including TCP/IP subnetting, routers, firewalls, Remote Desktop Services &amp; Citrix, DNS services, wireless technologies, and security fundamentals.
</li>
</ul>
Qualified applicants should have multiple years of experience with these technologies:
<ul>
<li>
Windows Server OS (all versions) – design, implementation, and support
</li>
<li>
Windows 10 and up – installation, configuration, and maintenance
</li>
<li>
Hyper-V / VMWare, installing and upgrading ESXi host and vCenter
</li>
<li>
Office 365 -multiple applications
</li>
<li>
Azure
</li>
<li>
mac
</li>
<li>
VEEAM / Altaro
</li>
<li>
Remote Desktop Services
</li>
<li>
LAN and WAN networking including VPNs, subnetting, VLANs, and routing
</li>
<li>
Active Directory, DHCP, DNS, Group Policy, and NAT
</li>
<li>
Multiple certifications preferred, including M365 Certified – Enterprise Administrator Expert/M365 (Security/Messaging/Teams) Associate, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, Security+.
</li>
</ul>
Isogent offers a competitive income, employee health and dental benefits, and paid time off.
Applicants may be subject to a background check.
Please include a brief cover letter about yourself and why you are the right person to join the Isogent team as a Systems Engineer. We can’t wait to hear from you!
Job Type: Full-time
Support Engineers at Isogent Partners LLC are professionals with experience in networking, server technologies, and client management. They excel in both technical aptitude and communication skills, thriving in high-pressure environments where clients rely on strong guidance and prompt resolution of complex issues.
Company DescriptionWelcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity. At Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network &amp; Intellectual Property Security as its stalwart defenders. But we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success. Join Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology! 
<h3>Company Description</h3>
Welcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity.\r\n\r\nAt Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network &amp; Intellectual Property Security as its stalwart defenders.\r\n\r\nBut we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success.\r\n\r\nJoin Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!

Advanced Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: $60,000- $80,000 Salary + Benefits + Company Stock Options 
Ninth Wave, Inc. 
Junior Technical Support Representative
Location: New York City Office
 
Role Overview
Ninth Wave is seeking a Junior Technical Support Representative (JTSR) to join the Ninth Wave Team. Their primary focus will be to support clients and their use of Ninth Waves platform. The JTSR will be a L1 resourcetrained on Ninth Wave Platform (NWP) to own triage and first-touch support. They would act as a frontline triage agent handling client-facing interactions such as login issues, product usage questions, and common API configuration problems. TheJTSR filters and enriches ticketsbefore they reach JPSS, reducing noise and allowing JPSS to focus on true production-impacting issues. This role will report to the Head of Customer Success.
 
Responsibilities
<ul>
<li>Reduce ticket routing delays by properly categorizing and escalating only technical issues that require L2/L3 intervention.</li>
<li>Own knowledge base updates, ensuring frequently asked client questions are documented and reusable by the L1 team.</li>
<li>Act as the voice of Ninth Wave, ensuring customers get quick, clear, and accurate responses.</li>
<li>Assist in onboarding clients, providing API usage guidance before issues even arise.</li>
<li>Escalation role: If an issue exceeds their technical scope (e.g., system errors or complex API debugging), they escalate to L2 (Implementation) with well-documented reproduction steps, making L2 investigation faster.</li>
</ul>
 
Who you are
<ul>
<li>A collaborative communicator who can align teams and stakeholders internally and externally</li>
<li>A self-starter who thrives in fast-paced, entrepreneurial environments.</li>
<li>Data-driven and analytical, able to interpret results and optimize for performance.</li>
</ul>
 
Requirements
<ul>
<li>1-2 years of experience in a similar role</li>
<li>Strong communication and problem-solving skills</li>
<li>Basic API and SaaS understanding</li>
<li>CRM/ticketing tools (Jira, Salesforce)</li>
<li>Ability to translate technical issues for non-technical users.</li>
<li>Customer-focused mindset</li>
<li>Basic knowledge of PFM, ERP and Treasury software</li>
<li>This role is hybrid/in-office and requires regular presence at our NYC headquarters</li>
<li>Collaborate in-person with teams at our New York City office to drive initiatives</li>
</ul>
 
Company Overview
Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.

Junior Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: 
Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure.
 
At our company, we take our work seriously but not ourselves. Were an independent and bootstrapped tech company based in Orem, Utah, growing fast and having fun along the way. Weve been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.
 
Were looking for a full-time Technical Support Representative whos equal parts curious, capable, and kind. Youll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, Wow, that was easy. Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.
 
What youll do:
<ul>
<li>Provide thoughtful, efficient technical support to our customers</li>
<li>Troubleshoot, diagnose, and resolve a variety of product and configuration questions</li>
<li>Learn and apply knowledge of our API-based products</li>
<li>Use your understanding of JavaScript (ECMAScript) to guide customers through technical details</li>
<li>Communicate clearly and professionally in writing, conversation, and the occasional presentation</li>
<li>Collaborate with your teammates to share insights and continuously improve how we work</li>
</ul>
 
What were looking for:
<ul>
<li>Bachelors or Associates degree in IT or a related field, or equivalent experience</li>
<li>Some experience with coding languages, especially JavaScript (ECMAScript)</li>
<li>The ability to learn new technical concepts quickly</li>
<li>Strong communication skills with a customer-first mindset</li>
<li>A proactive problem-solver who enjoys learning and growing with the company</li>
</ul>
 
What youll get:
<ul>
<li>Competitive compensation (DOE)</li>
<li>100% paid health, dental, and basic life insurance premiums (including family coverage)</li>
<li>Long-Term Disability insurance</li>
<li>Generous PTO that increases with tenure</li>
<li>401(k) with company matching</li>
<li>Ongoing training for professional and career development</li>
<li>Adjustable standing desk</li>
<li>Great workplace environment and the tools to succeed</li>
<li>Drinks, snacks, and team-building lunches and activities</li>
<li>In-office chiropractic services</li>
<li>Company retreats and trips to fun destinations</li>
</ul>
 
Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 73 or 95).
 
If youre ready to join a team thats serious about doing great work and having a laugh or two while we do it,click to fill out our quick 3-minute application.
 
Apply now and lets start your next chapter. Cue the heroic soundtrack.
 
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
 
All of your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

<h3>Job Description</h3>
Job Description
Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Technical Assistance Center Specialist for an upcoming seasonal project starting in late December/early January. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.
 
This position is a temporary role, full remote, and candidates must reside in California.
 
About the Client
Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability—creating an environment where employees thrive and deliver exceptional results.
 
Technical Assistance Center Specialist Responsibilities
<ul>
<li>Become an expert in assigned software and hardware platforms</li>
<li>Train customers on new systems, tools, and application features</li>
<li>Provide live demos and guide users through navigation and functionality</li>
<li>Troubleshoot incoming calls, chats, and emails from customers</li>
<li>Replicate technical issues to identify root causes and solutions</li>
<li>Assist with testing of systems, networks, and hardware when needed</li>
<li>Install or support updates to software and hardware</li>
<li>Maintain accurate documentation of customer interactions and resolutions</li>
<li>Support internal teams through knowledge sharing and peer training</li>
<li>Participate in team meetings and complete assigned training</li>
<li>Collaborate with management to improve workflows and efficiencies</li>
<li>Maintain a professional, supportive, and customer-focused approach at all times</li>
</ul>
 
Technical Assistance Center Specialist Qualifications
<ul>
<li>Live in California</li>
<li>Available for a temporary position</li>
<li>Proficiency with Windows and Microsoft Office (Mac experience is a plus)</li>
<li>Comfort working with software, hardware, and system updates</li>
<li>Prior customer service experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong attention to detail and ability to work independently</li>
<li>Patience, empathy, and the ability to explain technical concepts simply</li>
<li>Solid time-management and problem-solving abilities</li>
<li>Positive, proactive, “go-getter” attitude</li>
<li>Team-oriented mindset</li>
</ul>
 
Preferred Qualifications
<ul>
<li>3–5 years of experience in technical support or training</li>
<li>Background in financial or banking environments</li>
<li>Strong active-listening skills</li>
<li>Leadership or mentoring experience</li>
</ul>
 
Apply with Professional Search Group OC today!

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

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