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<h3>Job Description</h3>
Job Description
About Us: Telecom Designs is a leading telecommunications provider dedicated to delivering exceptional service and innovative solutions to our customers. We are committed to fostering a positive and dynamic work environment where our employees can thrive and grow.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries related to our telecommunications products and services.
This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am – 5:00pm Monday - Friday
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Troubleshoot and resolve customer issues related to In-store IT devices such as, digital key telephones, data devices, access points, registers, register components, PC’s, printers and paging.</li>
<li>Document customer interactions and maintain accurate records in our CRM system.</li>
<li>Collaborate with other departments to ensure customer issues are resolved and accurately documented for efficient billing.</li>
</ul>
Qualifications:
· Must have experience and knowledge of the low voltage telecom/datacom cabling industry
· General knowledge about dial tone and POTS lines
· Have excellent communication skills, both written and oral
· Be proficient with MS Word, Excel and Outlook
<ul>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Proficiency with CRM software and other customer support tools.</li>
<li>A positive attitude and a commitment to providing exceptional customer service.</li>
</ul>
· We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are a telecommunications company, not a computer company.
Benefits &amp; Compensation
· Compensation range; 58k to 68K (based on experience)
· 104 hours PTO (13 days personal time off) per year
· Eight paid holidays
· 100% EE paid Medical Insurance with plans including Kaiser, Sutter, and Blue Cross.
· Dental and Vision election is available
· 401 K Plan with matching funds from the Company
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to <a href="mailto:Jobs@TelecomDesigns.com" target="_blank">Jobs@TelecomDesigns.com</a>
Company DescriptionOur business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships. 
<h3>Company Description</h3>
Our business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English; Spanish and/or French is a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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zKCEplcLOZ

<h3>Job Description</h3>
Job Description
DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
JOB PURPOSE: 
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.</li>
<li>Resolves cases representing technical requests from our customers troubleshoots technical and process issues.</li>
<li>Takes Notes in Salesforce detailing steps and processes taken on every interaction.</li>
<li>Follow up with customers to ensure their technical issues are resolved.</li>
<li>Assist in training new Technical Support Representatives.</li>
<li>Gathers data to identify and evaluate technical purchasing options.</li>
<li>Provide Best in Class service to internal and external customers.</li>
<li>Availability to work evenings, weekends, and holidays on a rotation. </li>
<li>Sitting for long periods of time doing computer work.</li>
</ul>
SUPERVISORY RESPONSBILITIES: 
None.
MINIMUM REQUIREMENTS:
Skill Sets:

<ul>
<li>Experience in customer facing position</li>
<li>Ability to maintain composure in high-stress situations</li>
<li>Problem solving and troubleshooting skills</li>
<li>Active listening and interpersonal skills</li>
<li>Strong attention to detail</li>
<li>Knowledgeable in MS Office (Excel, Word, Power Point)</li>
<li>Curiosity</li>
</ul>
Education:
<ul>
<li> High School Diploma (or GED or High School Equivalence Certificate)</li>
</ul>
Preferred Requirements:
<ul>
<li>Associates or Bachelor’s Degree</li>
<li>Technical experience</li>
</ul>
The base compensation range for this position is $17.84 to $24.28 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions,and more. Vontier is here for all stages of life. We also offer paid time off up to 3 weeks, 11paid holidays per year and 5 daysof paid sick leave.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail <a href="mailto:vnttalentacquisition@vontier.com" target="_blank">vnttalentacquisition@vontier.com</a>.
Equal Opportunity Employer

Technical Support Representative I

<h3>Job Description</h3>
Job DescriptionSalary: 65k-75k DOE 
***MUST Live in the DFW Area - This role is located in our Denton, TX office - this is NOT a remote position***
 
***Applicants must be authorized to work for ANY employer in the U.S. 
We are unable to sponsor or take over sponsorship of an employment Visa at this time.***
 
As a Technical Support Representative, youll serve as a key resource for diagnosing and resolving technical issues encountered by our customers using our enterprise-grade mobile and web applications. You'll go beyond scripted answersdiving into software configurations, reviewing logs, and collaborating with developers to uncover root causes. This is not just a call center role; it's a hands-on technical position ideal for someone with a passion for technology and a desire to grow their skills in a supportive, agile environment.
 
What Youll Do
<ul>
<li>Serve as the primary point of contact for technical inquiries from customers using our software products.</li>
<li>Troubleshoot application issues, identify root causes, and provide actionable resolutions.</li>
<li>Triage and classify issues as procedural, configuration, or potential defects in the application.</li>
<li>Collaborate with engineering teams to reproduce bugs and validate software fixes.</li>
<li>Participate in QA testing cycles and provide feedback on functionality and usability.</li>
<li>Document technical solutions, create knowledge base content, and assist in onboarding materials.</li>
<li>Support customers remotely via screen sharing tools (e.g., Remote Desktop, LogMeIn).</li>
<li>Contribute to internal process improvements and product documentation efforts.</li>
<li>Lead or support live product demonstrations and training sessions with client stakeholders.</li>
<li>Participate in cross-functional team meetings to stay aligned on product updates and roadmap.</li>
</ul>
 
Ideal Skills &amp; Experience
<ul>
<li>Bachelors degree in Computer Science, Information Systems, Engineering, or related fieldor equivalent work experience.</li>
<li>Solid understanding of software support fundamentals, including bug triage and technical documentation.</li>
<li>Exposure to programming and debugging (bonus points for familiarity with C#/.NET).</li>
<li>Working knowledge of Microsoft SQL Server (basic querying, reading logs, or troubleshooting data issues).</li>
<li>Previous experience supporting enterprise or SaaS applications, ideally in a B2B or construction-related environment.</li>
<li>Strong communication skillsability to explain technical issues to both developers and non-technical users.</li>
<li>Experience with Microsoft Office suite (Excel, OneNote, Word, PowerPoint).</li>
<li>Bonus: Familiarity with construction industry job cost accounting or payroll processes.</li>
</ul>
 
Traits for Success
<ul>
<li>Problem Solver with a curious mindset and technical agility.</li>
<li>Strong sense of ownership and personal accountability.</li>
<li>Exceptional time management and multitasking skills.</li>
<li>Team-oriented but self-sufficient; able to drive tasks independently.</li>
<li>Clear communicator who values both detail and clarity.</li>
<li>Committed to continuous learning and staying current with evolving technologies.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionTechnical Support SpecialistAbout the Role
Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions.
Required Qualifications
<ul>
<li>3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows OS, mobile devices, and cloud-based tools</li>
<li>Strong analytical and troubleshooting abilities</li>
<li>Skilled in Microsoft Office</li>
</ul>
&nbsp;Preferred Qualifications
<ul>
<li>Fluency in multiple languages</li>
<li>Passion for helping people and solving problems</li>
<li>Self-driven and able to work independently</li>
<li>Experience in firearms environments</li>
<li>Ability to explain technical concepts to clients with varying IT knowledge</li>
</ul>
&nbsp;Nice-to-Have Skills
<ul>
<li>Familiarity with Law Enforcement </li>
<li>Networking knowledge</li>
<li>Excellent customer service</li>
<li>Tech-savvy and adaptable</li>
</ul>
Job Responsibilities
<ul>
<li>Troubleshoot and resolve technical issues across various products and platforms</li>
<li>Build and maintain subject matter expertise on company offerings</li>
<li>Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat)</li>
<li>Report bugs and trends to stakeholders for continuous improvement</li>
<li>Deliver empathetic, accurate, and timely support</li>
</ul>
Performance Metrics
<ul>
<li>Service levels: response time, documentation, attention to detail</li>
<li>Call auditing: quality, empathy, accuracy</li>
<li>Productivity: number of calls/cases, call duration, CSAT, QA scores</li>
</ul>
Pay and Benefits
The pay range for this position is $55000.00 - $60000.00/yr.
Excellent medical, dental, and 401K benefits
Workplace Type
This is a hybrid position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
<ul>
<li>Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship</li>
<li>Network Deployment</li>
<li>Networed AV-over-IP systems</li>
<li>HDMI and HDBaseT signal distribution</li>
<li>Video Walls and signage systems</li>
<li>HDMI testing and troubleshooting equipment</li>
<li>Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others</li>
</ul>
</li>
<li>Work toward pulling information together to deliver a solution to customers</li>
<li>Refer concerns about product or service failure to appropriate personnel for examination</li>
<li>Occasionally travel to client locations providing technical solutions</li>
<li>Occasional trade show attendance, such as CEDIA and InfoComm</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc131552

<h3>Job Description</h3>
Job Description
***Candidate must live within 30 minutes of office location.
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

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