field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description:
Saab, Inc. is seeking a seasoned Lead Technical Support Specialist to provide advanced technical expertise for Saab 340 and/or 2000 aircraft. This individual will serve as a key interface between Saab and its global customers, offering technical guidance, diagnostics, and issue resolution for legacy aircraft systems and components.
*The role is based in Ashburn, VA, but remote work may be considered for candidates with direct Saab 340 or 2000 technical support experience.
Key Responsibilities:
<ul>
<li>
Serve as an internal subject matter expert on the Saab 340 and/or 2000, including airframes, engines, and systems.
</li>
<li>
Provide advanced technical assistance to field engineers, technicians, customers, and product support personnel.
</li>
<li>
Diagnose, troubleshoot, and resolve complex maintenance and repair issues.
</li>
<li>
Manage customer relationships across domestic and international markets.
</li>
<li>
Lead customer installations, training, and on-site technical support efforts.
</li>
<li>
Evaluate and respond to customer needs by developing tailored solutions.
</li>
<li>
Collaborate with internal teams to review technical proposals and mitigate potential risks.
</li>
<li>
Lead technical and programmatic presentations to internal and external stakeholders.
</li>
<li>
Monitor market trends and competitor activity in the regional aircraft sector.
</li>
<li>
Mentor and support junior team members through knowledge sharing and training.
</li>
<li>
Maintain and manage program goals, strategies, and deliverables.
</li>
<li>
Travel up to 50%, including international destinations, to support customer operations and business development.
</li>
</ul>
Compensation Range:Remote&nbsp;$99,100 – $128,800 OR Ashburn, VA $118,900 – $154,600
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Required Qualifications:
<ul>
<li>
High School Diploma and 18 Years OR Bachelor’s degree with a minimum of 12 years of related experience.
</li>
<li>
Current and valid FAA Airframe and Powerplant license.
</li>
<li>
Demonstrated expertise in Saab 340 and/or 2000 aircraft systems.
</li>
<li>
Proven experience supporting technical operations, product support, or customer service in the aerospace sector.
</li>
<li>
Willingness and ability to travel up to 50%, including internationally.
</li>
</ul>
 Desired Qualifications:
<ul>
<li>
Experience working with commercial, and foreign customers.
</li>
</ul>
Citizenship Requirements:
Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).
Drug-Free Workplaces: 
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:
<ul>
<li>
Medical, vision and dental insurance for employees and dependents
</li>
<li>
Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability
</li>
<li>
401(k) with immediate vesting on employer match
</li>
<li>
Tuition assistance
</li>
<li>
Student loan assistance
</li>
<li>
Wellness account, Care.com subscription and employee assistance programs
</li>
<li>
Employee stock purchase program with employer match
</li>
</ul>
About Us:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Lead Technical Support Engineer

<h3>Job Description</h3>
Job Description
100% remote
Interview Process: 1 round - virtual
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Role is 100% remote
Candidate location: No SC residency required. Open to nationwide candidates. Candidate must work EST time zone hours.
New position to provide backfill support PeopleSoft HR during the transition to a new HR/FIN ERP system. 
Programming:
Serves as analyst on moderately complex critical or auxiliary systems. Designs, codes, tests, documents, implements, and troubleshoots moderately complex programs, program modifications, or applications based on specifications or contract with the customer. Ensures that all work is timely, accurate, and in compliance with departmental or project standards.
Application Analysis:
Leads the analysis of business requirements and designs technical solutions to implement changes. Communicates with users to gather information, coordinates the testing and migration of moderately complex applications to production, and provides related customer training for those applications. Learns the business rules, technical design, and production requirements of complex subsystems. Modifies, tests, and implements programs in the subsystem at the lead analyst's direction.
Communication:
Provides resource estimates and progress reports to manager as well as to the customer.
6+ months Higher Education experience
5+ years PeopleSoft technical/functional experience
<ul>
<li>PeopleTools: App Designer - PeopleCode, Application Engine; SQR; Data Mover; Security setup (PeopleSoft Test Framework a plus)</li>
<li>Oracle SQL</li>
<li>PeopleSoft reporting tools – Query, BI Publisher</li>
<li>PeopleSoft HR experience with HR, Payroll, Talent Acquisition, Employee Self Service</li>
</ul>
Bachelor's degree in a field of study related to computing, mathematics, or business.
5+ years of experience with the PeopleSoft HR suite of applications and the PeopleTools suite of tools.
Extensive background working as a PeopleSoft programmer or developer.
Preferred Skills
Past working experience at Clemson University

PeopleSoft Technical Support Engineer

<h3>Job Description</h3>
Job Description
HealthSource of Ohio is seeking to hire a Technical Support Engineer III who is passionate about providing quality customer service to our employees and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team. 
Responsibilities:
<ul>
<li>Assist leadership in resource management as well as project resources. </li>
<li>Become backup for the Information Technology Director regarding vendor management, support, and escalation. </li>
<li>Review metrics and tools to proactively monitor hardware, application, and system performance, push alerts, and to provide daily, weekly, and monthly reports as required. Monitor system elements provided by external vendors. </li>
</ul>
Qualifications:
<ul>
<li>Associates degree required. Bachelor’s degree preferred</li>
<li>One or more certifications in the following: Cisco CCNA, CompTIA Network +, CompTIA Security +, CompTIA A+, AWS or Azure Cloud Computing Certifications (Level 2 or above), Nextgen or EHR of choice - Certified Professional in either EPM or EHR certification</li>
<li>Experience providing technical customer support</li>
</ul>
HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Technical Support Engineer III

<h3>Job Description</h3>
Job DescriptionSalary: $121,000K - $134,600K USD 
Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.
 
Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.
 
Axonius has been recognized with the Great Place to Work Certificationand was named toDuns Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on theDeloitte Technology Fast 500 listas well as included onInc. magazine's 2022 Best Workplaces list.
 
For more on how AFS supports the mission of the U.S. government to improve national security, visit <a href="https://www.axonius.com/axonius-federal" target="_blank">https://www.axonius.com/axonius-federal</a>.
 
Position Overview:
Axonius Federal Systems is looking for a Technical Support Engineer Lead to join our team! As a Technical Support Team Lead, youll oversee daily support operations, manage escalations, and guide team workflows to ensure timely, high-quality case resolutions. Youll mentor team members, monitor performance, and drive process improvements while serving as the key link between frontline support and leadership. If you're ready to lead, inspire, and make a real impact, we encourage you to apply!
 
Key Responsibilities:
<ul>
<li>Lead day-to-day support operations, ensuring efficient case handling, queue health, and timely customer resolutions.</li>
<li>Serve as the first point of escalation for complex technical issues, coordinating with cross-functional teams as needed.</li>
<li>Mentor and coach Technical Support Engineers through regular one-on-ones and performance feedback.</li>
<li>Monitor and report on key support metrics to drive accountability and continuous improvement.</li>
<li>Collaborate with leadership to align team initiatives, improve processes, and maintain up-to-date documentation and best practices.</li>
<li>Other duties as assigned.</li>
</ul>
Minimum Qualifications:
<ul>
<li>4+ years of experience in technical support or a related customer-facing technical role, with at least 1 year in a leadership or mentorship capacity.</li>
<li>Proven ability to manage case workflows and escalations, ensuring timely resolution and maintaining overall queue health in a high-volume support environment.</li>
<li>Experience conducting one-on-one meetings, coaching team members, and facilitating collaboration across cross-functional teams.</li>
<li>Demonstrated ability to analyze and report on support metrics, including daily, weekly, and monthly performance tracking to inform decisions and improve service delivery.</li>
<li>Solid understanding of support operations best practices, with a track record of driving process improvements, documentation updates, and enforcing team adherence to standard procedures.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience leveraging Salesforce as a management tool, a strong ability to build actionable reports, design insightful dashboards, and configure workflows to improve team performance.</li>
<li>Proven experience in leveraging data analysis to identify trends, troubleshoot complex technical issues, and drive data-informed decision-making in a technical support environment.</li>
</ul>
We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
 
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.
 
Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781dhs.gov/e-verify
 remote work

Technical Support Engineer, Lead

<h3>Job Description</h3>
Job DescriptionDescription:
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
 
Primary Roles and Responsibilities
<ul>
<li>Administer gaming servers</li>
<li>Manage automation of software deployment to gaming servers</li>
<li>Setup and administer SQL backups</li>
<li>Testing and deploying of operating system and software patches</li>
<li>Maintenance of documentation and training materials</li>
<li>Assist the technical assistance center</li>
<li>Administer internal development and QA servers and equipment</li>
<li>Training of manufacturing teams on installation processes</li>
</ul>
Requirements:
Experience and Education
<ul>
<li>Minimum of associate’s degree in computer engineering and Networking or related training</li>
<li>Strong knowledge and experience of Microsoft and Linux administration </li>
<li>Experience with Powershell scripting</li>
<li>Experience with ConnectWise Suite of tools</li>
<li>Experience with SSO integrations and other Security operations</li>
<li>Strong team-oriented interpersonal and communication skills</li>
<li>Strong analytical problem-solving skills</li>
<li>Time management and task prioritization skills</li>
</ul>
 
Preferred Experience
<ul>
<li>Experience with administering Microsoft SQL Server</li>
<li>Computer networking experience</li>
<li>Confluence and Jira suite of tools from Atlassian</li>
<li>TeamViewer</li>
</ul>
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
<ul>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.</li>
<li>The noise level in the work environment is low.</li>
<li>May be required to sit for long and/or extended periods of time.</li>
</ul>

Senior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota 
 
Position: Technical Support Service Engineer 
Department: Engineered Services Department
 
Primary Objective of Position:
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions. 
 
Major Areas of Accountability:
<ul>
<li>Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary</li>
<li>Resolves service requests and promotes strong customer relationships. </li>
<li>Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.</li>
<li>Creates and processes warranty claims.</li>
<li>Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.</li>
<li>Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.</li>
<li>Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).</li>
<li>Demonstrated sense of urgency to affect timely response and resolution to customer requests.</li>
<li>Strong interpersonal skills, and ability to connect with internal and external customers.</li>
<li>Effective communication (written and verbal) with internal and external customers.</li>
<li>Demonstrated ability to effectively deal with difficult internal and external customers.</li>
<li>Demonstrated project management skills, including direction of technical and non-technical staff, and customers.</li>
<li>Ability to make recommendations regarding job methods.</li>
<li>Ability to prioritize workload and shift work activities; to meet business needs and department goals.</li>
<li>Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.</li>
</ul>
Physical Requirements:
<ul>
<li>Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.</li>
<li>Ability and willingness to wear fall protection equipment.</li>
<li>Physical ability to travel via public, commercial or personal transportation.</li>
<li>Must possess an insurable driver’s license and a valid Passport.</li>
</ul>
Salary:
 $65,000 to $80,000
 
Company cannot provide sponsorship for this position
Please, no agencies
Requirements:

Technical Support Service Engineer

<h3>Job Description</h3>
Job Description
HealthSource of Ohio is seeking to hire a Technical Support Engineer III who is passionate about providing quality customer service to our employees and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team.&nbsp;
Responsibilities:
<ul>
<li>Assist leadership in resource management as well as project resources.&nbsp;</li>
<li>Become backup for the Information Technology Director regarding vendor management, support, and escalation.&nbsp;</li>
<li>Review metrics and tools to proactively monitor hardware, application, and system performance, push alerts, and to provide daily, weekly, and monthly reports as required. Monitor system elements provided by external vendors.&nbsp;</li>
</ul>
Qualifications:
<ul>
<li>Associates degree required. Bachelor’s degree preferred</li>
<li>One or more certifications in the following: Cisco CCNA, CompTIA Network +, CompTIA Security +, CompTIA A+, AWS or Azure Cloud Computing Certifications (Level 2 or above), Nextgen or EHR of choice - Certified Professional in either EPM or EHR certification</li>
<li>Experience providing technical customer support</li>
</ul>
HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran
 
PId91d610e090c-25405-38260860

<h3>Job Description</h3>
Job DescriptionCompany Description 
UTAC is a market-leading international group in digital &amp; sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice &amp; expertise, certification, training, corporate events and classic &amp; sportscars festivals.
The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.
As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.
Our core values of&nbsp;Expertise, Innovation&nbsp;and&nbsp;Integrity&nbsp;provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.
Job Description 
The Technical Sales Support Engineer serves as the technical liaison for the Commercial team, collaborating closely with operations, technical staff, and customers on a daily basis. This position is responsible for project costing and the preparation of quotations within the Operations division for Service and Test solutions. The engineer also provides thorough quote-writing support to the Sales Team for all opportunities related to drives, motors, battery simulators, and engineering projects. Furthermore, the role involves leading the development of complex proposals for new customer opportunities that have not previously been undertaken.&nbsp;
A high degree of technical expertise and field experience is essential, along with the ability to articulate technical content in a clear, concise, and professional manner. The ideal candidate will demonstrate a strong customer focus, responsiveness, attention to detail, and accuracy, leveraging their experience and knowledge to effectively support the sales team. Primary responsibilities include managing all engineering and technical aspects of opportunities generated by the Sales team. Success in this role requires effective multitasking and coordination across various engineering disciplines, alongside initiative and ownership of assigned responsibilities.&nbsp;
Qualifications 
Essential Duties and Responsibilities:&nbsp;
<ul>
<li>
Technical qualification of leads and sales opportunities, including interpretation of customer requirements (electrical, mechanical, and procedural)&nbsp;
</li>
</ul>
<ul>
<li>
Collation and organization of technical information for bids and consultative customer guidance to determine optimum test solutions&nbsp;
</li>
</ul>
<ul>
<li>
Provide support to Sales organization, including attending customer meetings and providing commercial/technical support to Operational Project Managers&nbsp;
</li>
</ul>
<ul>
<li>
Primary responsibility is preparation, management, and approval of competitive technical quotations, proposals, and Statements of Work (SOW)&nbsp;
</li>
</ul>
<ul>
<li>
Providing commercial support to the Operational Project Manager&nbsp;
</li>
</ul>
<ul>
<li>
Support business development, revenue forecast, and continuous improvement of engineering and operational processes&nbsp;
</li>
</ul>
<ul>
<li>
Act in accordance with company values (Integrity, Expertise, Innovation), policies, procedures, and safety regulations&nbsp;
</li>
</ul>
<ul>
<li>
Organize and maintain a personal work area, manage own priorities, and function effectively as part of a team&nbsp;
</li>
</ul>
<ul>
<li>
Use and become proficient in all required business and engineering tools, including Microsoft Office&nbsp;
</li>
</ul>
<ul>
<li>
Provide outstanding customer service, maintain high attention to detail, and proactively seek solutions to technical and commercial challenges&nbsp;
</li>
</ul>
<ul>
<li>
Support UTAC’s culture, values, and operational excellence in every aspect of the role&nbsp;
</li>
</ul>
<ul>
<li>
Performs other duties as assigned&nbsp;
</li>
</ul>
Education and Skill Requirements:&nbsp;
<ul>
<li>
Preferred bachelor’s degree in relevant Engineering discipline and at least three years of related experience&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience with sales/customer engagement and a customer service mindset&nbsp;
</li>
</ul>
<ul>
<li>
Experience with mechanical, electrical, and facility builds&nbsp;
</li>
<li>
Ability to pair Drives and electric motors and battery simulators-invertors and converters and transformers&nbsp;
</li>
<li>
IO and data acquisition experience&nbsp;
</li>
</ul>
<ul>
<li>
Skills managing resource allocations including floorspace and manpower&nbsp;
</li>
</ul>
<ul>
<li>
Experience in these fields is a plus:&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Driveline controls strategies&nbsp;
</li>
</ul>
<ul>
<li>
Experience in facility infrastructure-power, air, water, fuel requirements&nbsp;
</li>
</ul>
<ul>
<li>
Resource allocations-Manpower and floorspace&nbsp;
</li>
</ul>
<ul>
<li>
CAD experience&nbsp;
</li>
</ul>
<ul>
<li>
AC motor and drive operation&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Ability to read, understand, and create edits to mechanical and electrical prints is required&nbsp;
</li>
</ul>
<ul>
<li>
Strong analytical, organizational, strategic thinking, multi-tasking, and problem-solving skills&nbsp;
</li>
</ul>
<ul>
<li>
Excellent written and verbal communication skills; strong interpersonal skills required&nbsp;
</li>
</ul>
<ul>
<li>
Self-starter with the ability to manage multiple priorities effectively without supervision&nbsp;
</li>
</ul>
<ul>
<li>
Strong attention to detail, work ethic, and a positive, collaborative attitude&nbsp;
</li>
</ul>
<ul>
<li>
Fluency in English is required&nbsp;
</li>
</ul>
<ul>
<li>
Proficient with all Microsoft Office applications and the ability to become proficient in any organizational systems that we use (Concur, Kronos, etc.)&nbsp;
</li>
</ul>
<ul>
<li>
Ability to learn other business systems (e.g. CAD)&nbsp;
</li>
</ul>
<ul>
<li>
Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals&nbsp;
</li>
</ul>
<ul>
<li>
Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job&nbsp;
</li>
</ul>
<ul>
<li>
Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect&nbsp;
</li>
</ul>
<ul>
<li>
Valid driver’s license and reliable vehicle for traveling between multiple work sites as needed&nbsp;
</li>
</ul>
<ul>
<li>
Hybrid work schedule - Required on-site work as needed, eligible for UTAC’s Remote Work Policy after 9 months probationary period&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Consistently adhere to, and support all UTAC policies, procedures, and safety regulations&nbsp;
</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>
Exposure to industry accepted chemicals and noise&nbsp;
</li>
</ul>
<ul>
<li>
Regularly required to stand, reach, bend and move about the facility&nbsp;
</li>
</ul>
<ul>
<li>
Able to lift and/or move materials as needed in the performance of assigned duties&nbsp;
</li>
</ul>
<ul>
<li>
Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear&nbsp;
</li>
</ul>
<ul>
<li>
Prolonged periods of sitting at a desk and working on a computer&nbsp;
</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Technical Sales Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $50,000 - $65,000 
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture. 
About the Position:
 
The goal of a Technical Support Engineer (Branch Engineer) is to be the face of the company while providing high-level technical support and customer satisfaction while on-site with our clients. Extraordinary communication, quick resolutions, and the ability to give clients confidence in our solutions are keys to driving our industry leading client satisfaction. Your primary focus will be troubleshooting and resolving issues or requests at client sites that cannot be fixed remotely. This includes travelling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your secondary focus will be assisting the Service Desk with standard tier one types of issues/requests.
 
Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will include 40% onsite remediation, 40% remote remediation, 10% project assistance, and 10% admin documentation.
 
Primary Responsibilities:
<ul>
<li>May require full time placement at an assigned client site.</li>
<li>Assist on-boarding team with data collection and documentation for newly onboarded clients.</li>
<li>Responsible for creating and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.</li>
<li>Install/configure/troubleshoot various devices and systems, including PCs, Macs, peripherals, network printers, mobile devices, UPS units, Windows servers, networking equipment, and third-party software. Experience extends to both Windows and Mac operating systems, as well as Exchange and the Microsoft 365 environment, which encompasses Intune and Azure.</li>
<li>Support 3rdparty vendors for installations ofnewISP connections,VOIP phones, network printers, etc.</li>
<li>Warrantyclaims for OEMmanufacturers (Lenovo, Dell, HP, Meraki, Apple, Ubiquiti).</li>
<li>Low Voltage work: Cat6e cabling installations and troubleshooting, mounting TVs, network, server, UPS and misc. AV equipment.</li>
<li>Communicate technical resolutionsto non-technical clients and members of our account management team.</li>
<li>Train new and existing branch engineers on different skillsets when applicable</li>
</ul>
 
Job Requirements:
 
<ul>
<li>Occasional physical requirement to twist, stretch, and lift over 50 lbs.</li>
<li>Reliable transportation and valid drivers license.</li>
<li>After-Hourswork will be required for critical outages, projects, and on-call rotation.</li>
</ul>
 
Qualifications:
 
<ul>
<li>2+years of experienceORapplicable certification with the followingtechnologies:</li>
<li>Desktop &amp; Laptop (PC, MAC is a PLUS)ORA+Certification, Apple - ACSP</li>
<li>Tabletsand Mobile Devices Microsoft, Apple, Android</li>
<li>Active Directory and Azure AD (Add/Removing Users, Modifying Permissions)</li>
<li>Microsoft Windows Server Operating systems Server 2019 and olderorMCSA Certification</li>
<li>Troubleshooting File, Print, Active Directory, application servers</li>
<li>1-2years of experienceworkingwith the following technologies:</li>
<li>UPS Devices Installing and configuring desktop and larger server roomdevices</li>
<li>Networkinghardware physicalinstallation,and hardware troubleshooting (firewalls,switches,wirelessaccesspoints)ORone of Network + , CCNAor Meraki ECMS1/ECMS2 certifications</li>
<li>Troubleshooting Online Exchange (Office 365) and Microsoft Exchange mailboxes, and licenses</li>
<li>Small Mediumlowvoltage cabling installations (Cat 5e/ Cat6), experience with cabling tools (tone and probe, crimping, and punch down) </li>
<li>Proficiency in troubleshooting complex systemsand understandingnetworkinfrastructures.</li>
<li>Extensive application support experience with:</li>
<li>Microsoft Office 365/ Microsoft Office</li>
<li>Microsoft Teams</li>
<li>Workstation Imaging Software</li>
<li>Antivirus</li>
<li>Workstation Encryption (Bit Locker)</li>
<li>Backup/Recovery Software</li>
<li>MDM software(Microsoft Intune)</li>
<li>Knowledge of desktop/laptop hardware diagnostic utilities, and ability to research a wide range ofissues.</li>
<li>Excellent communication skills, both written and verbal.This includesstrong interpersonal skills, with a focus on rapport building, listening and questioning skills.</li>
</ul>
 
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
 
At GadellNet, we live and celebrate our three core values:
<ul>
<li>Make an Impact</li>
<li>100% Responsibility 0% Excuses</li>
<li>Grow or Die</li>
</ul>
 
Benefits: 
<ul>
<li>GadellNet also offers the following benefits:</li>
<li>Health, vision, and dental insurance.</li>
<li>Paid time off, including parental leave and volunteer time.</li>
<li>Flexible work environment.</li>
<li>Access to mental health services.</li>
<li>Employee matching donation program.</li>
<li>401k and employer matching.</li>
</ul>
 
#IND

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