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<h3>Job Description</h3>
Job Description
Technical Support Engineer
Start: ASAP
Location: Framingham, MA - work is hybrid (3 days onsite / 2 days remote)
Contract Length: 6 months to start, likely to extend
Work Shift: MON through FRI, 10 AM to 7 PM
Pay: 25.00 - 30.00 per hour (depending on experience)
As an L1 Technical Support Engineer you will:
· Respond to technical issues surrounding a combination of OnGuard, Netbox, and Elements Ecosystems, primarily by telephone, then e-mail and web or from other team members
· Interface directly with customers at various stages of the problem resolution process including, understanding customer issues, replicating customer configuration and environment (when needed), communicating action plans for resolution, explaining developments, and conveying resolution
· Thoroughly gather all required data and more, if possible, document all support cases in detail, troubleshoot, reproduce, escalate to senior staff when needed and raise escalation engagements as directed
· Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
· Work directly with other technical support staff, quality assurance, senior technical support engineers, team leads, development escalation engineers, and sustaining engineering/new product development to resolve problems adhering to any technical support department (TSG) escalation processes, while maintaining the company objectives
· Manage your own schedule of cases, which includes determining priority levels, negotiating, and setting expectations with customers and providing updates accordingly staying within TSG SLAs (Service Level Agreement)
· Assist with “support verification” projects providing a UAT smoke test of upcoming releases and/or hot fixes
· Contribute content to our growing knowledge base.
· Be familiar with any combo of Ecosystems your manager has outlined, 3rd party integrations, internal support workflows and best practices, platform tools, communication tools and methods
Required Qualifications:
· High School Diploma or GED
· 2+ years’ experience in customer service or technical help desk
· 1+ years’ experience with resolving complex technical issues through research, log analysis, issue reproduction, or advanced troubleshooting
Preferred Qualifications:
· Associate degree in computer science, IT, electronics, or equivalent experience with supporting software-based products or Access Control systems.
· Technical certifications such as A+/Net+/MSSQL/MCP/MCSE/MCDBA
· Understanding of basic AC and DC circuitry and electronics
· Advanced Knowledge of SQL database engines
· Advanced experience in Access Control, Video, Intrusion, and related technologies
· Excellent listening, verbal, and written communication skills
· Professional telephone manner and outstanding customer service skills
· Ability to multitask and work independently
· Detail oriented to effectively resolve technical customer issues
· Enthusiastic, self-motivated and demonstrate excellent problem solving and decision-making skills
· Ability to meet tight deadlines and adapt to change
· Excellent interpersonal skills, ability to work well with customers, peers, team leads, management, and other departments.
· Experience working with currently supported Linux operating systems
· Experience with virtualization technology (VirtualBox)
· Knowledge of TCP/IP, DNS (Domain Name System), SSL (Secure Sockets Layer) and other networking concepts.
· Understanding of Access Control components such as electrified locks, door contacts, card readers
· Previous technical support experience
· Proficiency in Salesforce
 Pay Details: 25.00 to 30.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.pdstech.com/candidate-privacy" target="_blank">https://www.pdstech.com/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more. 
<h3>Company Description</h3>
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Are you passionate about solving technical issues and providing top-notch support? PDS Tech Commercial is looking for dedicated Technical Support Engineer on Pittsford, NY.&nbsp;&nbsp;
Role Summary:&nbsp;
As a&nbsp;Technical Support Engineer, you will be the first point of contact for technical issues related to OnGuard, Netbox, and Elements Ecosystems. Your role will involve troubleshooting, resolving complex technical problems, and ensuring customer satisfaction.&nbsp;
Day-to-Day Responsibilities:&nbsp;
<ul>
<li>
Respond to technical issues via telephone, email, and web.&nbsp;
</li>
<li>
Interface directly with customers to understand and resolve their issues.&nbsp;
</li>
<li>
Gather and document all required data for support cases.&nbsp;
</li>
<li>
Troubleshoot, reproduce, and escalate issues as needed.&nbsp;
</li>
<li>
Collaborate with other technical support staff and departments to resolve problems.&nbsp;
</li>
<li>
Manage your schedule of cases, prioritize tasks, and provide updates to customers.&nbsp;
</li>
<li>
Assist with support verification projects and contribute to the knowledge base.&nbsp;
</li>
<li>
Stay familiar with ecosystems, 3rd party integrations, and internal support workflows.&nbsp;
</li>
</ul>
Qualifications:&nbsp;
Required:&nbsp;
<ul>
<li>
High School Diploma or GED.&nbsp;
</li>
<li>
2+ years of experience in customer service or technical help desk.&nbsp;
</li>
<li>
1+ years of experience resolving complex technical issues through research, log analysis, issue reproduction, or advanced troubleshooting.&nbsp;
</li>
</ul>
Preferred:&nbsp;
<ul>
<li>
Associate degree in computer science, IT, electronics, or equivalent experience.&nbsp;
</li>
<li>
Technical certifications such as A+/Net+/MSSQL/MCP/MCSE/MCDBA.&nbsp;
</li>
<li>
Understanding of basic AC and DC circuitry and electronics.&nbsp;
</li>
<li>
Advanced knowledge of SQL database engines.&nbsp;
</li>
<li>
Experience in Access Control, Video, Intrusion, and related technologies.&nbsp;
</li>
<li>
Excellent communication and customer service skills.&nbsp;
</li>
<li>
Ability to multitask and work independently.&nbsp;
</li>
<li>
Experience with Linux operating systems and virtualization technology (VirtualBox).&nbsp;
</li>
<li>
Knowledge of TCP/IP, DNS, SSL, and other networking concepts.&nbsp;
</li>
<li>
Understanding of Access Control components.&nbsp;
</li>
<li>
Previous technical support experience.&nbsp;
</li>
<li>
Proficiency in Salesforce.&nbsp;
</li>
</ul>
Why Join Us?&nbsp;
At PDS Tech Commercial, we value our employees and offer a supportive and inclusive work environment. We provide:&nbsp;
<ul>
<li>
Competitive salary&nbsp;25.00-30.00&nbsp;and benefits package.&nbsp;
</li>
<li>
Opportunities for professional development and career advancement.&nbsp;
</li>
<li>
A vibrant workplace that encourages creativity and teamwork.&nbsp;
</li>
<li>
Hybrid work schedule for better work-life balance.&nbsp;
</li>
</ul>
 Ready to Make an Impact?&nbsp;
If you're passionate about technical support and eager to contribute to a forward-thinking company, we want to hear from you! Apply now to join PDS Tech Commercial and be part of our exciting journey.&nbsp;
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Pay Details: 25.00 to 30.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.pdstech.com/candidate-privacy" target="_blank">https://www.pdstech.com/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more. 
<h3>Company Description</h3>
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.

<h3>Job Description</h3>
Job DescriptionCompany Description 
The sky's not the limit at Nearmap
We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point. Our impact comes from our people, applying complex analysis, interpretation and artificial intelligence that opens up all sorts of possibilities for our customers.
Job Description 
The Enterprise Support Engineer will be responsible for managing support cases for our enterprise and insurance clientele and serve as their technical liaison. &nbsp;This role will work closely with other departments such as the Solution Engineering, Sales, Product, Engineering to provide superior dedicated Support experiences to our Enterprise and high value customers. This position will be required to support and troubleshoot custom built solutions for our high valued customers.
Key Responsibilities
<ul>
<li>Manage cases raised by our enterprise and insurance customers.&nbsp;</li>
<li>Manage the Services required by our Insurance Vertical
<ul>
<li>Create and curate reports, utilizing the Betterview platform when necessary</li>
</ul>
</li>
<li>Aid in the management of the Impact Response Dashboard</li>
<li>Help with escalated cases where bandwidth allows.</li>
<li>Creating video and blog content to improve onboarding and product adoption.&nbsp;</li>
<li>Performing reviews and audits of our documentation and video content.</li>
<li>Acting as the lead in the premium support structure, supporting our enterprise and pro customers.&nbsp;</li>
<li>Provide a superior Support experience to highly complex or escalated Support cases.&nbsp;</li>
<li>Provide advice and technical direction to the Support team members.</li>
<li>Ensure Support queries are responded to according to the account SLA requirements.&nbsp;</li>
<li>Assist with onboarding and training of new Technical Support Engineers.</li>
<li>Meet individual KPIs.</li>
<li>Have an active role in cross collaboration within the Nearmap to assist in building the Support profile and ensuring that we provide the best experience to our customers.&nbsp;</li>
<li>Work to continue upskilling the Support team with technical understanding and knowledge.</li>
<li>Collaborate with teams outside of support to assist in providing a proactive support experience to our customers.</li>
<li>Continue to develop technical skills and capabilities and ensure that these skills are shared within the Support team and wider Nearmap business.</li>
<li>Provide direct feedback and escalate complex bugs within custom code or custom integrations to the professional services team.</li>
<li>Take escalated support queries or assist in managing highly complex support cases for Enterprise or high value customers.&nbsp;&nbsp;</li>
</ul>
Qualifications 
Key Requirements
<ul>
<li>5 Years experience in a Technical Support role for business-critical technical product.&nbsp;</li>
<li>Strong analytical and problem-solving skills.&nbsp;</li>
<li>Strong understanding and experience with third party GIS and CAD software, such as the Esri Suite, AutoDesk, required.&nbsp;</li>
<li>Experience with 3D imagery in applications such as ArcGIS Pro, Cesium, Unity, Unreal Engine, etc.</li>
<li>Strong experience and understanding with troubleshooting APIs and custom applications.&nbsp;</li>
<li>Understanding of photogrammetry, remote sensing and aerial imagery.</li>
<li>Experience in programming languages such as Python, Javascript JS for ArcGIS or other programming languages highly desirable.</li>
</ul>
<ul>
<li>Data Science, Data Manipulation, Data Analytics, GIS, CAD</li>
<li>Patience and a desire to work with customers to solve highly complex issues.</li>
<li>Excellent technical troubleshooting skills</li>
<li>Excellent verbal, visual and written communication skills</li>
<li>Well organized, and in particular making good prioritization decisions.</li>
</ul>
<ul>
<li>Bachelor’s degree in a field related to GIS or Bachelors degree in Data Science, Computer Science, Engineering, &nbsp;Geography, or similar.&nbsp;</li>
</ul>
 Additional Information 
Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
In addition to your annual leave, Nearmap offers:
<ul>
<li>4 extra "YOU" days off each year—take a break, no questions asked!</li>
<li>Company-sponsored volunteering days to give back.</li>
<li>Generous parental leave policies for growing families.</li>
<li>Access to LinkedIn Learning for continuous growth.</li>
<li>Discounted Health Insurance plans.</li>
<li>Monthly technology allowance.</li>
<li>Annual flu vaccinations and skin checks.</li>
<li>Hybrid flexibility</li>
<li>A Nearmap subscription (naturally!).</li>
</ul>
At Nearmap, you can chart your own career path and see where our journey together might take you. With complex and fascinating work to challenge and inspire you, you might be surprised by the opportunities you discover. We've got so much more to share—come and explore with us!
Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Enterprise Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
CRD Careers is a boutique recruitment agency specializing in Sales and HR placements. We connect growth-minded companies with high-impact professionals who drive real results. Whether you're building a team or building a career, our approach is precise, people-first, and built for long-term success.
We don’t do buzzwords—we do outcomes.
Job Description 
CRD Careers has partnered with a fast-growing Managed Services Provider (MSP) supporting small and mid-sized businesses across South Florida. They’re searching for a Technical Support Engineer who can troubleshoot with confidence, manage clients with finesse, and thrive in a fast-paced, multi-client environment.
What You'll Be Doing:
<ul>
<li>
Deploying, maintaining, and troubleshooting Windows Servers, domain controllers, and workstations
</li>
<li>
Managing Office 365, SharePoint, Exchange Online
</li>
<li>
Administering and resolving issues in VMware or Hyper-V environments
</li>
<li>
Deploying and maintaining routers, switches, and firewalls
</li>
<li>
Supporting multiple client environments with professionalism and urgency
</li>
</ul>
Qualifications 
What You Bring to the Table:
<ul>
<li>
2+ years of experience with Windows Server (2008–2019)
</li>
<li>
Advanced knowledge of networking fundamentals (DNS, DHCP, VPNs, VLANs, etc.)
</li>
<li>
Experience with VMware or Hyper-V
</li>
<li>
Strong skills in Office 365 administration
</li>
<li>
Familiarity with Azure or AWS
</li>
<li>
MSP tools like Datto RMM or Autotask? Huge plus.
</li>
</ul>
 Additional Information 
To Apply:
Call or text 407-436-9060 to connect with a CRD Talent Manager Book a time directly: <a href="https://crdtalentteam.youcanbook.me" target="_blank">https://crdtalentteam.youcanbook.me</a> &nbsp;
About CRD Careers:
At CRD Careers, we specialize in connecting top-tier professionals with industry-leading organizations. By understanding our clients’ needs and aligning them with talented candidates, we deliver exceptional hiring solutions for roles that demand precision, leadership, and expertise.
If you are an experienced&nbsp;Outside Sales Representative&nbsp;ready to make an impact with a company committed to quality service and team success, apply now! OR contact a Talent Manager at 407-436-9060.
#SalesExecutive #ManagedITServices #ITSales #CybersecuritySales #NYCJobs #RemoteSales #CRDCareers #TechSales #DCJobs #BostonJobs #EnterpriseSales #HiringNow

Technical Support Engineer 2 - MSP

<h3>Job Description</h3>
Job Description
ROLE DESCRIPTION
This is a hybrid role combining traditional system administration with help desk support, ideal for a motivated, intuitive, and tech-savvy individual who thrives in dynamic, people-centered environments. You’ll be responsible for maintaining IT infrastructure, supporting internal team members, onboarding new personnel, and managing day-to-day IT operations across servers, networks, and end-user devices. This position is ideal for someone intuitive, proactive, friendly, and naturally curious—someone who thrives in a dynamic environment and is comfortable working beyond core responsibilities to ensure seamless IT operations.
KEY RESPONSIBILITIES
Help Desk Support
<ul>
<li>Provide end-user support including password resets, account unlocks, and hardware installation</li>
<li>Replace workstation peripherals and troubleshoot basic hardware issues</li>
</ul>
Application Support
<ul>
<li>Serve as a resource for staff navigating business-critical software</li>
<li>Troubleshoot and provide user support for applications</li>
</ul>
Workstation Management
<ul>
<li>Configure and deploy new workstations</li>
<li>Maintain inventory and lifecycle of workstation hardware</li>
<li>Ensure systems remain updated and secure</li>
</ul>
Network Management
<ul>
<li>Maintain an accurate inventory of connected devices</li>
<li>Ensure network equipment is updated with necessary firmware and security patches</li>
</ul>
Server Management
<ul>
<li>Manage and document all server hardware and software</li>
<li>Maintain and update physical and virtual servers</li>
</ul>
Backup Management
<ul>
<li>Monitor, maintain, and regularly test data backups to ensure continuity</li>
</ul>
QUALIFICATIONS AND EXPERIENCE
Certifications (Preferred but not required):
<ul>
<li>CompTIA Security+</li>
<li>Microsoft M365 Fundamentals</li>
</ul>
Experience (Required):
<ul>
<li>3–5 years in a systems administration or IT support role</li>
<li>Hands-on experience with:</li>
<li>Microsoft 365</li>
<li>Microsoft Active Directory &amp; Group Policy</li>
<li>Virtualization (e.g., Hyper-V, VMware)</li>
<li>Network administration and troubleshooting</li>
</ul>
Desired Skills &amp; Traits:
<ul>
<li>Strong verbal communication skills</li>
<li>Analytical thinker with excellent problem-solving abilities</li>
<li>Comfortable with Microsoft Windows OS and Office suite</li>
<li>Highly proactive with strong initiative</li>
<li>Intuitive and naturally curious—eager to learn and improve systems</li>
<li>Flexible and open to working outside of core responsibilities</li>
<li>Patient, friendly, and approachable</li>
<li>Team-oriented and collaborative</li>
</ul>
BENEFITS
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Wellness Center</li>
<li>Life Insurance</li>
<li>Sick Leave</li>
<li>Vacation Leave</li>
<li>Holiday Leave</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
<li>Flexible Health Care Spending Account</li>
<li>LegalShield</li>
</ul>
SALARY RANGE
$60,000 – $75,000/year based on experience and qualifications
An equal opportunity employer. 
Company DescriptionCOMPANY DESCRIPTION We are a trusted provider of healthcare services, dedicated to supporting individuals on their journey to wellness. Since our founding, we have remained committed to enhancing the well-being of individuals and families from all backgrounds through high-quality, compassionate care. Our team of dedicated professionals delivers a wide range of personalized services in a welcoming and supportive environment. Guided by our mission, we strive to create pathways to healing, hope, and lasting positive outcomes for those we serve. 
<h3>Company Description</h3>
COMPANY DESCRIPTION\r\n\r\nWe are a trusted provider of healthcare services, dedicated to supporting individuals on their journey to wellness. Since our founding, we have remained committed to enhancing the well-being of individuals and families from all backgrounds through high-quality, compassionate care. Our team of dedicated professionals delivers a wide range of personalized services in a welcoming and supportive environment. Guided by our mission, we strive to create pathways to healing, hope, and lasting positive outcomes for those we serve.

Tier 2 Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionAbout Bindplane
Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes — from Fortune 500s to emerging tech startups — collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.
We’re headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.
The Role
This isn’t your average “Did you try turning your machine off and on again?” support role. As a Support Engineer at Bindplane, you’ll be the frontline technical expert working directly with DevOps teams, SREs, and infrastructure engineers to troubleshoot and optimize complex observability and telemetry pipeline environments. Your day-to-day will involve diagnosing nuanced issues across Kubernetes, Linux, and cloud-native architectures—not resetting passwords or installing printers.
You’ll collaborate closely with our customers to solve real-world infrastructure challenges, guide them through advanced deployments, and provide feedback to our product and engineering teams to help shape the future of our platform.
This role is ideal for someone who thrives in fast-moving technical environments, enjoys problem-solving with technical peers, and is excited about modern observability stacks.
What You’ll Be Doing
<ul>
<li>Provide technical support for Bindplane products in enterprise environments</li>
<li>Troubleshoot and resolve deployment, configuration, and integration issues</li>
<li>Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure)</li>
<li>Escalate complex issues from L1 support and drive them to resolution</li>
<li>Develop internal and customer-facing documentation, guides, and solutions</li>
<li>Collaborate with Product and Engineering to provide customer insights and improve product quality</li>
<li>Contribute to a growing knowledge base of observability best practices</li>
</ul>
Why Bindplane?
<ul>
<li>Work on meaningful, modern tech that’s shaping how organizations monitor their systems</li>
<li>Join a growing team where your voice and contributions matter</li>
<li>Hybrid flexibility with a supportive, collaborative work culture</li>
<li>Be part of a startup that’s scaling fast — with the stability of real-world customers</li>
</ul>
Why Join Us in Grand Rapids?
Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you’ll find:
<ul>
<li>A collaborative, startup culture with room to grow</li>
<li>Opportunities to work on industry-shaping technology</li>
<li>A chance to be part of something big, right here at home</li>
<li>Flexibility with hybrid work options and a commitment to work-life balance</li>
</ul>
What You Bring
<ul>
<li>5-7 years in technical support, DevOps, or observability tools (Required)</li>
<li>Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting</li>
<li>Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure)</li>
<li>Understanding of observability concepts: metrics, logs, traces</li>
<li>Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.)</li>
<li>Strong communication skills and attention to detail</li>
<li>Ability to explain complex technical issues clearly to technical and non-technical audiences</li>
</ul>
Nice to Have
<ul>
<li>Experience with OpenTelemetry or related telemetry pipelines</li>
<li>Knowledge of enterprise application architectures and microservices</li>
<li>Scripting experience (Python, Bash, etc.)</li>
<li>Exposure to log management and APM solutions</li>
</ul>
Benefits
<ul>
<li>401(k) retirement savings plan with employer matching</li>
<li>Comprehensive health, dental, and vision insurance</li>
<li>Life insurance coverage</li>
<li>Employee assistance program for personal and professional support</li>
<li>Generous paid time off, including vacation, sick leave, and holidays</li>
<li>Opportunities for professional development and continuous learning</li>
</ul>
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Ji7UZoE0Cg

<h3>Job Description</h3>
Job Description
Who We Are:&nbsp;
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Invicti and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. &nbsp;
Who You Are:
You’re someone who loves a good challenge and will stop at nothing to find one (or many) solutions. Your curiosity knows no bounds and no technical puzzle is too tough. You're all for asking questions in a gallant effort to find the most efficient resolution. You're into learning new and known things and find yourself scrolling subreddits for the latest and greatest on the future of web and cyber security.
As a Technical Support Engineer here at Invicti, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and overall success.
This position is hybrid with in-office expectations at our Austin location (North Lamar). &nbsp;
What You'll Be Doing:&nbsp;
<ul>
<li>Providing high-quality technical support to Invicti’s enterprise customers.</li>
<li>Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed.</li>
<li>Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.</li>
<li>Remotely connecting to customers’ installations to troubleshoot technical difficulties.</li>
<li>Evaluating deeper insights into the challenges faced by customers by reviewing product log files.</li>
<li>Escalating unresolved support tickets to tier 2 support.</li>
<li>Providing prompt and accurate feedback to customers.</li>
<li>Ensuring proper documentation and resolution of all technical inquiries.</li>
<li>Collaborating with the Invicti sales team, resellers, and distributors with technical queries.</li>
<li>Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base. &nbsp;</li>
</ul>
What You'll Need:
<ul>
<li>3 to 4 years of proven working experience in enterprise technical support, IT support or as a technical engineer</li>
<li>Located within Austin, TX with the ability to come into the office Mondays and Thursdays</li>
<li>Excellent interpersonal skills</li>
<li>Solid written and verbal communication skills</li>
<li>Expertise of Windows and general desktop support issues</li>
<li>Detailed knowledge of HTTP protocol</li>
<li>Basic TCP/IP and other networking concepts</li>
<li>Familiarity with network tools such as Fiddler and Wireshark</li>
<li>Understanding of basic web development, HTML, and SQL</li>
<li>Comprehension of basic security topics such as XSS and SQL Injection</li>
<li>Experience with operating systems Windows and Linux</li>
<li>Fundamental knowledge of Docker</li>
<li>An ability to work remotely as part of a virtual team &nbsp;</li>
</ul>
Why Invicti:
Your Health &amp; Wellness Matters:
<ul>
<li>Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.</li>
<li>Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial &amp; Legal Support, Wellness Coaching, New Parent Support and more</li>
<li>Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent</li>
<li>401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting&nbsp;</li>
</ul>
We Value Adult/Life Balance:
<ul>
<li>Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered</li>
<li>Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued</li>
<li>Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate</li>
<li>Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice&nbsp;</li>
</ul>
We Value You:
<ul>
<li>Employee Recognition: Ongoing recognition &amp; rewards. A Culture that emphasizes personal and professional growth</li>
</ul>
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
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<h3>Job Description</h3>
Job DescriptionAbout Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.&nbsp; Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.&nbsp; Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.&nbsp; Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed&nbsp;IT support for our clients.
Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
<ul>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
</ul>
</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:
<ul>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
</li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a member of the Technical Support Team at Ping Identity, you will help our customers troubleshoot PingAM, PingDS PingIDM, PingGateway, and any supported integration kits.
The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the support team are specialists in their field and responsible for providing an exceptional level of support. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty four hours a day on services that affect both their workforce and customers. We help our customers succeed in the application, administration, and maintenance of their Ping solutions.
You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.
In this role there is an element of on-call, on rotation across the global team to ensure that response and resolution Service level agreements are met.
Team members work a varied schedule supporting our global customer base.
Responsibilities Include:
<ul>
<li>You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly</li>
<li>Investigate and reproduce issues in your own lab environment.</li>
<li>Manage customer expectations and ensure SLAs are being met</li>
<li>Communicate frequently follow up with the customer by phone, email, and internet meeting systems</li>
<li>Contribute to our knowledge base</li>
<li>Understand our business processes</li>
<li>Sharing knowledge, onboarding, and supporting other Engineers.</li>
</ul>
You Have:
<ul>
<li>Excellent understanding of how SaaS applications and supporting SaaS solutions operate</li>
<li>Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers</li>
<li>Single Sign On (SAML, OAuth, OpenID &amp; WS-FED)</li>
<li>Multi-Factor Authentication (PingID, SecurID, DUO )</li>
<li>Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and Kerberos</li>
<li>Internet Protocols (HTTPS/SSL/TLS )</li>
<li>Networking including Load Balancers, Firewalls, IP, and DNS</li>
<li>Linux-based and Windows server OS management</li>
<li>Excellent communication skills and organization</li>
<li>Experience working in high-pressure environment</li>
</ul>
Desired Technology Exposure and Knowledge
<ul>
<li>Containerized Infrastructure – Docker / Kubernetes</li>
<li>API Management inc. Postman / cURL</li>
<li>Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic)</li>
<li>Identity &amp; Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager</li>
<li>User Provisioning (SCIM)</li>
<li>Cloud Services such as Azure, O365, AWS</li>
</ul>
Salary Range: $83,500 - $100,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Senior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
The Technical Support Engineer is responsible for providing remote technical assistance and support related to computer systems, hardware, and software for ThriveDX. The technician responds to phone calls, tickets, chat and other communication methods to resolve problems and implement solutions. You will work closely with your peers in a remote environment and be part of a fantastic team. When you encounter issues that extend beyond Tier I, you will need to escalate and work with the appropriate teams to resolve them.
 
Responsibilities
<ul>
<li>Desktop maintenance throughout the lifecycle of equipment (Procurement, deployment, inventory, management, protection and disposal).</li>
<li>Handling service desk tickets/requests for ThriveDX and meeting the SLA defined by the business.</li>
<li>Supporting ThriveDX employees by participating in the IT on-call rotation.</li>
<li>Communicating with computer users on the status of issues and understanding the needs they have in relation to technology.</li>
<li>Ensuring all computers are set up with established programs/configurations using AutoPilot and MS Azure in compliance with ThriveDX company policy and procedures</li>
<li>PC Repair, Shipping and receiving of endpoints to personnel and warranty depot.</li>
<li>Exceeding the expectations of end users while resolving their technology issues in a timely manner.</li>
<li>Create and document IT processes and procedures for the Knowledge Base relating to end user and IT troubleshooting.</li>
<li>Work with the IT Team to consolidate and simplify any systems and processes where it makes business sense and where efficiencies can be gained</li>
<li>Other duties as assigned.</li>
</ul>
Experience/ Skills Required
<ul>
<li>CompTIA A+ Certification, or equivalent, preferred</li>
<li>HDI Certification preferred</li>
<li>1+ Experience working in a customer support environment, preferably in a tech support role</li>
<li>Prior experience working with Jira is desired but must have experience with ticketing systems and Help Desk tools such as remote control</li>
<li>Proficiency with MAC and Windows computers required</li>
<li>Highly organized, as to keep Help desk tickets up to date and closed out in a timely manner</li>
<li>Experience in hardware, software, cloud based applications, with equivalent training and/or education is necessary</li>
<li>Customer service training and/or experience are preferred</li>
<li>Ability to handle confidential information in an appropriate manner</li>
<li>Customer interactions should be handled with diplomacy and tact</li>
<li>Individual should be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending</li>
<li>Ability to work independently or in a team setting is necessary</li>
<li>Ability to learn and support new and fast-changing technologies</li>
<li>Familiarity with a wide range of standard office automation products</li>
<li>Ability to work remotely while staying on task</li>
<li>Must have reasonable accommodations to work remotely in an environment conducive to provide world class customer support.</li>
</ul>
Values
 
Passion is our driver.
 
Excellence is how we deliver.
 
People are our focus - learners and employees.
 
Change creates opportunity - we embrace change.
 
Learning never stops and neither do we.
 
Our Offer
<ul>
<li>Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off, Lunch Catered for in-office work days.</li>
</ul>
Your Success is our Success
If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, youll feel right at home here. Were looking for someone who's passionate, high-performer and pushes boundaries in pursuit of something bigger.
 
Youre a self-starter with a ready to make an impact on day one mindsetconfident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think youll be a perfect fit.
 
At our core, we're more than just a companywe're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each persons contributions toward our shared goals. We cant wait to welcome the next game-changer to our team. (Yes, we mean you.)

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