<h3>Job Description</h3>
The opportunity
Delaware North Gaming is searching for a Table Games Shift Manager to join our team at Gate City Casino in Nashua, New Hampshire. As the Table Games Shift Manager you will oversee the daily operations of our casino's table games department. This leadership role is responsible for supervising staff, ensuring compliance with gaming regulations, and delivering exceptional guest service. The ideal candidate will have a strong background in table games, excellent communication skills, and a proven ability to manage a dynamic team in a fast-paced environment.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $82,600 - $104,000 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/benefits/" target="_blank">https://careers.delawarenorth.com/benefits/</a>.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:&nbsp;
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with up to 4% company match&nbsp;</li>
<li>Annual performance bonus based on level, as well as individual, company, and location performance</li>
<li>Paid vacation days and holidays</li>
<li>Paid parental bonding leave</li>
<li>Tuition and/or professional certification reimbursement</li>
<li>Generous friends-and-family discounts at many of our hotels and resorts</li>
</ul>
What will you do?
<ul>
<li>Assist in training, supervising, and scheduling table games team members to ensure proper staffing and performance&nbsp;</li>
<li>Monitor casino operations for compliance with New Hampshire Lottery Commission regulations and internal controls&nbsp;</li>
<li>Oversee game operations, including fills, credits, and maintaining a clean, safe, and hazard-free environment&nbsp;</li>
<li>Promote positive guest and team member relations by addressing concerns, resolving complaints, and recognizing performance&nbsp;</li>
<li>Coordinate work assignments and support a culture of accountability, professionalism, and regulatory compliance&nbsp;</li>
</ul>
More about you
<ul>
<li>Minimum 3 years of full-time supervisor/management experience in table games or poker</li>
<li>Must have experience in craps, blackjack, roulette, poker and carnival games</li>
<li>Ability to obtain and maintain a New Hampshire Lottery gaming license</li>
<li>Basic computer skills, knowledge of Microsoft Office Suite, and knowledge of employment laws</li>
<li>No degree required</li>
</ul>
Physical requirements
<ul>
<li>Ability to walk, stand, and sit for extended periods of time.</li>
<li>Manual dexterity to lean and bend at the waist or neck; frequent upper and lower arm reaching.</li>
<li>Ability to use hands and fingers to carry out job duties.</li>
</ul>
Shift details
Days Evenings Weekends 
Who we are
Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $82,600 - $104,000 / year

Table Games Shift Manager, Gate City Casino

<h3>Job Description</h3>
The opportunity
Delaware North Gaming is searching for a Food and Beverage Manager to join our team at Wheeling Island Casino in Wheeling, West Virginia. This role is responsible for managing the Front of House operations for all assigned food and beverage outlets on the property. Other responsibilities include scheduling, hiring, mentoring staff, ensuring an excellent guest experience, performing monthly inventories as well as other various duties.
If you are a hospitality professional looking to work for a company that offers career growth and endless opportunities, please apply.
Pay
Minimum – Anticipated Maximum Base Salary: $46,100 - $62,200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/benefits/" target="_blank">https://careers.delawarenorth.com/benefits/</a>.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:&nbsp;
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with up to 4% company match&nbsp;</li>
<li>Annual performance bonus based on level, as well as individual, company, and location performance</li>
<li>Paid vacation days and holidays</li>
<li>Paid parental bonding leave</li>
<li>Tuition and/or professional certification reimbursement</li>
<li>Generous friends-and-family discounts at many of our hotels and resorts</li>
</ul>
What will you do?
<ul>
<li>Hire, train, and manage an effective team of associates, providing feedback on their job responsibilities and alignment with Delaware North programs service standards</li>
<li>Research and develop new policies, procedures, menus, and control policies that elevate service standards and accountability of staff</li>
</ul>
More about you
<ul>
<li>Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&amp;L’s</li>
<li>Strong food knowledge with a variety of menus and previous experience supervising service personnel required</li>
<li>Experience in effectively leading a team is required</li>
<li>No degree required</li>
</ul>
Who we are
Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $46,100 - $62,200 / year

Food and Beverage Manager, Wheeling Island Casino

<h3>Job Description</h3>
Job Description
Job Title: Casino Attendant
Reports to: Casino Manager
Compensation Type: Hourly
Summary of Position: Provide friendly, responsive service to create an exceptional gaming experience for our guests.
Duties and Responsibilities:
<ul>
<li>Greet customers with a smile and if possible, by name</li>
<li>Serve guests beverages at the lottery machines</li>
<li>Cash lottery tickets and make change for guests</li>
<li>Balance lottery drawer at beginning and end of shift</li>
<li>Perform opening and closing duties</li>
<li>Work accurately with large sums of money</li>
<li>Make sure the casino, machines and bathrooms are always kept clean.</li>
<li>Follow all health and safety regulations</li>
<li>Strictly adhere to all state and local laws associated with video lottery play and alcohol consumption</li>
<li>Thank guests as they leave and invite them to return</li>
<li>Must be available to work days, nights, weekends and holidays</li>
<li>Ability to adapt to changes in our business strategies</li>
</ul>
Qualifications:
<ul>
<li>Responsible, reliable and punctual.</li>
<li>Strong customer service and communication skills</li>
<li>Basic knowledge of video lottery games and machine functions</li>
<li>Possess basic math skills and have the ability to handle money</li>
<li>Ability to work in a standing position for long periods of time</li>
<li>Be able to lift, bend, stoop and reach… unless a doctor's note is provided with descriptive limitations</li>
<li>Must be of at least 21 years of age</li>
</ul>
 #hc39497

Casino Attendant

<h3>Job Description</h3>
Job Description
Job Summary: 
We are looking for an experienced Casino Host to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
Qualifications
<ul>
<li>Ability to communicate in English, Spanish is a plus.</li>
<li>Must have a High school diploma or equivalent.</li>
<li>Ability to obtain and maintain a Tribal Gaming License.</li>
<li>Must have 1 years of Casino/Gaming experience.</li>
<li>Must be a proven self-starter, flexible, versatile, and responsible.</li>
<li>Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.</li>
<li>Must be at least 18 years of age or older.</li>
<li>Exceptional guest service skills.</li>
<li>Excellent communication skills and friendly, outgoing personality required.</li>
<li>Must have professional phone etiquette and be comfortable with telemarketing.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Must be able to communicate effectively with guests, team members and management.</li>
<li>Math skills and ability to understand play worth and value.</li>
<li>Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.</li>
<li>Be able to work indoors and be exposed to various environmental contaminants including smoke.</li>
<li>Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.</li>
<li>Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.</li>
<li>Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.</li>
<li>Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li>
<li>Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.</li>
<li>Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.</li>
</ul>
Responsibilities
The primary responsibility of the Casino Hostis to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Casino Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.
<ul>
<li>Adhere to the Miccosukee Service Expectations and ensure team compliance.</li>
<li>Leverage experience in the gaming industry to bring in, maintain, and cultivate new players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.</li>
<li>Report to the Player Development Manager with focus on increasing the quantity and caliber of high value players to the property.</li>
<li>Use computer database to identify target players.</li>
<li>Correspond with players in person, by telephone and direct mail to market promotions, property events and special occasions.</li>
<li>Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.</li>
<li>Maintain strong presence on the casino floor to identify registered and prospective players.</li>
<li>Develop, maintain, and analyze database for opportunities and productivity.</li>
<li>Approve and monitor comp issuance based on player performance.</li>
<li>Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.</li>
<li>Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.</li>
<li>Meet goals and objectives for monthly property revenue and player development.</li>
<li>Work with internal customers to ensure a successful and productive work environment and completion of work projects.</li>
<li>Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.</li>
<li>Use contacts to generate new business.</li>
<li>Must have professional phone etiquette and be comfortable with telemarketing.</li>
</ul>
<ul>
<li>Consistent and regular attendance is an essential function of this job.</li>
<li>Performs other related duties as assigned.</li>
</ul>
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
 45 hours

Casino Host (Full-Time) ** MUST HAVE CASINO EXPERIENCE **

<h3>Job Description</h3>
Job Description
Overview
The Director of Compliance is responsible for leading and overseeing the Property’s compliance and Anti-Money Laundering (AML) program and will serve as the property’s designated BSA AML Officer ensuring adherence to all related regulations by monitoring transactions, identifying, and investigating suspicious activity, filing necessary reports, and conducting customer due diligence.
This position will provide strategic oversight for AML, BSA and OFAC policy compliance and will work with senior management and operations to manage the company’s AML and KYC policies and practices to ensure that the property complies with Bank Secrecy Act. 
This role will also assist in implementing compliance policies and implementation of internal controls standards to ensure adherence to applicable Federal, State laws, gaming regulations and company standard requirements. 
 
Responsibilities
<ul>
<li>Oversees and ensures overall BSA compliance.</li>
<li>Provides strategic leadership over the AML compliance department and program, including AML transaction/activity review, currency transaction reporting, KYC reviews, customer due diligence/enhanced due diligence reviews, suspicious activity investigations and reporting, risk assessment, and AML training.</li>
<li>Assures that the compliance department properly files reports (CTR, SAR, Form 8300, etc.) and creates and maintains records in accordance with the requirements of the BSA. Assures that the Compliance department is trained and kept abreast of current BSA requirements and related guidance.</li>
<li>Analyze various reports and data such as wire logs and currency reports for suspicious activity, transaction patterns, high-risk countries, etc. and perform appropriate investigations.</li>
</ul>
<ul>
<li>Knowledge and experience with PCI compliance, rules, regulations, policies, procedures, and standards of conduct in connection therewith.</li>
</ul>
<ul>
<li>Works closely with various operational areas to monitor and evaluate departments’ compliance with law, and internal policies and procedures.</li>
<li>Partners with department leaders to help identify, manage, and mitigate AML compliance risks in existing and emerging operational areas. </li>
<li>Prepares and present reports for senior leadership, corporate compliance, committees, and other business needs as necessary.</li>
<li>Strategically identifies continuous improvement for AML program elements including policy/procedures, training, monitoring, risk assessment, governance, and reporting. </li>
<li>Shares highly complex information related to AML expertise. Interacts with senior management to keep abreast of objectives. Transfers knowledge and collaborates across departments. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.</li>
<li>Create a culture of compliance and empower team members to act with confidence in reporting areas of potential non-compliance.</li>
<li>Directs through manager who mentor, coach and evaluate their teams and develop employees through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.</li>
</ul>
 
Qualifications
<ul>
<li>Must have a bachelor’s degree in finance, accounting, or business and five (5) to seven (7) years of experience or equivalent combination of education and work experience. Casino experience preferred.</li>
<li>Minimum 5 years in compliance leadership roles, preferably in the casino gaming industry. </li>
<li>Certified Anti-Money Laundering Specialist (CAMS) certification required.</li>
<li>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Superior knowledge of BSA/AML regulatory requirements</li>
<li>Knowledge of Sportsbook and iGaming. </li>
<li>Ability to communicate clearly, effectively, and concisely in English, both in spoken and written form.</li>
<li>Must demonstrate strong interpersonal skills to interface with all levels of the organization with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience.</li>
</ul>

COMPLIANCE DIRECTOR - CASINO

<h3>Job Description</h3>
Job Description
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&amp;B)
Reports To: Restaurant Manager, Assistant Manager, Supervisor
Supervises: N/A
Summary of Position
Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s).
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Describes all items in the menu including beverages and specials.</li>
<li>Greets guest, take drink order and check I.D(s) for alcoholic beverage orders.</li>
<li>Takes guest order accurately.</li>
<li>Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on.</li>
<li>Removes used, finished drinking ware.</li>
<li>Checks with customers to ensure satisfaction.</li>
<li>Prepares itemized guest ticket for final processing.</li>
<li>Completes shift opening and closing side work as assigned.</li>
<li>Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager.</li>
<li>Performs par checks on supplies and reports any replenishment of supplies necessary.</li>
<li>Maintains a clean work area.</li>
<li>Assists Greeter/Cashier by seating guests when necessary.</li>
<li>Assists with bringing food to buffet line when necessary.</li>
<li>Assists other departments when necessary.</li>
<li>Any other duties as assigned.</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

CLUB 49 SERVER CASINO F&B

<h3>Job Description</h3>
The opportunity
Delaware North Gaming is searching for full-time Security Officers&nbsp;to join our team at Southland Casino in West Memphis, Arkansas. As a Security Officer, you will work under the Security Manager, maintaining a safe and secure environment for guests and team members, in accordance with Arkansas Gaming Commission and applicable operational standards. If you’re looking for a role in an exciting and collaborative environment, take a bet on your next career move and apply today! 
Pay $15.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/whatweoffer" target="_blank">https://careers.delawarenorth.com/whatweoffer</a>.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
<ul>
<li>Weekly pay</li>
<li>Employee assistance program&nbsp;</li>
<li>Training and development opportunities</li>
<li>Employee discounts</li>
<li>Flexible work schedules</li>
</ul>
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
<ul>
<li>Enforce rules and regulations of the local gaming commission</li>
<li>Adhere to all unit and company alcohol service policies and procedures</li>
<li>Report any incidents, following all departmental and organizational policies and procedures, and report any procedural violations and illegal activity</li>
<li>Fill out departmental log forms, verifying all paperwork is complete and turned in at the conclusion of shifts</li>
<li>Process guest complaints, using active listening skills to control difficult situations, and communicate with guests sensitively and with care</li>
<li>Operate Motor Vehicle when necessary</li>
</ul>
More about you
<ul>
<li>No high school diploma or GED required</li>
<li>Able to be licensed by state gaming commission</li>
<li>Highly motivated and takes initiative</li>
<li>Team-oriented; ability to work effectively with others</li>
<li>Ability to work in a fast-paced environment</li>
<li>Hold and maintain a valid driver’s license, pass a motor vehicle record check, and drug test</li>
<li>Operate a motor vehicle when necessary</li>
</ul>
Physical requirements
<ul>
<li>Frequent standing, walking, bending, climbing, stooping, lifting, reaching, and pushing, with strong manual dexterity and the ability to lift and carry up to 35 lbs. You may also occasionally required to sit for periods of time</li>
<li>Visual awareness, sufficient to identify potential security violations</li>
<li>Hearing ability sufficient to respond to the spoken voice, audible alarms and two-way radios</li>
<li>Exposure to all weather conditions</li>
</ul>
Shift details
Evenings Holidays Overnight Weekends 8hr shift 
Who we are
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $15.00 - $17.00 / hour

Security Officer, Southland Casino

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
Under general supervision directs overall operations and manages all aspects of the Cage/Vault operation, including hires, supervises and evaluates employees; implements departmental/casino policy; ensures adherence to regulatory requirements; trouble­shoots and reconciles problems/issues; ensure operational accuracy and efficiency; and performs other duties as required. 
SUPERVISION EXERCISED:
Provides direction, establishes priorities, assigns tasks, coordinates work and/or monitors the work of other personnel.
Essential Functions: (This job specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)
Supervise overall Cage/Vault operations by establishing priorities, assigning, coordinating and/or monitoring the work of staff, including assigning tasks, scheduling employees and approving time off, administering corrective action, providing training and evaluating performance in order to promote smooth, efficient operations and excellent guest service.
Establish, maintain, evaluate and/or revise policies and procedures to be followed by department personnel in the course of daily operations in order to promote operational efficiency and costs savings.
Oversee the performance of staff, providing regular input regarding quality and quantity of work; pro­vide employees with guidance and direction to correct deficien­cies and improve productivity.
Ensure that audit exceptions are reviewed and resolved in a timely manner by interfacing with auditing staff to determine how the exception occurred and then working with cage/vault staff to correct the circumstances which led to the event so that cage/vault transaction errors are kept to a minimum.
Assure that manual and computerized documentation/records, such as exception reports, cash flow and balance reconciliation sheets are correctly maintained and expedited, in order to provide accurate current and historical information. 
Respond to requests from other departments and staff in a courteous manner to provide informa­tion and resolve problems within the area of assignment.
Respond to guests' questions, using the Golden Touch customer service model, providing information about casino gaming promotions, special and other events and/or programs procedures outlined in the Quick Reference Guide in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation.
 Job Posted by ApplicantPro

M1 Gaming Casino Manager

<h3>Job Description</h3>
Job Description
SUMMARY: The Casino Controller is responsible for Casino audit functions, compliance with minimum internal controls, and applicable local, state, federal, and casino regulatory requirements needed to operate a casino and resort. This includes standardizing the audit product, setting performance standards, measuring, and developing the attainment of those standards by department personnel. This position reports directly to the Property VP &amp; General Manager, indirectly to the Regional Director of Finance and Corporate VP, Controller.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>The Casino Controller is responsible for all tasks and responsibilities related to Revenue Audit and will provide direct oversight of cage and count room operations at the assigned property.</li>
<li>Maintain established acceptable accounting procedures in revenue recognition and tax liability to control the assets of the company effectively.</li>
<li>Directly supervises the leaders of the functional areas in the scope of this role.</li>
<li>Liaison and work effectively with Corporate and Regional leadership to ensure compliance with best practices. Actively support and implement automation and standardization initiatives set by those functional leaders for the property assigned.</li>
<li>Effectively hire, train, coach, mentor, and develop successful Team Members to ensure they are completing their responsibilities accurately and effectively.</li>
<li>Assist regional and corporate accounting management in the monthly close process, including completing gaming-related month-end journal entries and reconciliations.</li>
<li>Assist company management with any research requested regarding financial performance and audit results.</li>
<li>Assist Planning and Analysis and Regional Leadership with the monthly forecast/budget preparation and variance analysis for the property. </li>
<li>Assist the Regional Director of Finance and the Property General Manager with the execution of the property capital plan and communication with capital and fixed asset teams at Corporate. </li>
<li>Ensure accounting and audit records and practices adhere to the accounting policies and internal controls adopted by the Company.</li>
<li>Ensure the accuracy and timing of reports, as well as the adequacy of information included.</li>
<li>Work closely with both internal and external auditors, responding to review and audit queries.</li>
<li>Develop and implement best practices in all areas of Casino Accounting.</li>
<li>Performs other related duties as assigned.</li>
</ul>
EDUCATION/EXPERIENCE: Bachelor’s Degree in Finance or Accounting-related field preferred. Minimum 5 years of experience in Accounting/Finance, and 2 years of previous experience in a similar position within the gaming industry. 
LICENSES, CERTIFICATIONS, OR REGISTRATIONS: Must be able to obtain and maintain a Missouri Gaming Key License. 
EMPLOYEE BENEFITS INCLUDE: 
<ul>
<li>All rest and meal breaks are paid!</li>
<li>Employee meals are provided when working!</li>
<li>Paid Time Off (PTO) earned each pay period for Full-Time Team Members.</li>
<li>Paid Holidays for Full-Time Team Members</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members</li>
<li>401(k) with Company Match</li>
<li>Free $25K Life Insurance for Full-Time Team Members</li>
<li>Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance</li>
<li>Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.</li>
<li>Employee Discounts, Team Celebrations, Awards, and more...</li>
</ul>
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. 
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 
#ZRHSJ

Casino Controller

<h3>Job Description</h3>
Location: Clinton Department: Executive Casino Host / Marketing Manager Position Title: Casino Host Position Summary: Provides extraordinary, personalized guest services and executes designated strategies to acquire and retain high-value players as defined in the host program designed and directed by the Executive Casino Host and Marketing Manager. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: 
<ul>
<li>Be proactive in identifying and building relationships with new or emerging high-value players anywhere on property.</li>
<li>Provide excellent guest service to all players, guests and team members.</li>
<li>Actively greet, engage with, and thank all guests for visiting Wild Rose while maintaining a positive and friendly demeanor at all times.</li>
<li>Utilize professional and polite communication skills to foster a positive work environment with both guests and coworkers in order to facilitate the proper functioning of casino operations.</li>
<li>Be available to assist players on the casino floor or during events during the majority of his/her shift.</li>
<li>Proactively pursue opportunities to resolve problems, answer questions or concerns for Wild Rose guests and/or with team members.</li>
<li>Maintain discretion, confidentiality and professionalism with all internal and external information related to players or casino operations.</li>
<li>Use provided informational resources and communications to provide accurate information on up-coming promotions, drawings, and events with guests and team members.</li>
<li>Increase player-tracking participation by promoting player-card acquisition and regular use actively on the gaming floor and at all appropriate property venues.</li>
<li>Identify and pursue opportunities to arrange accommodations and provide services according to established company and departmental guidelines.</li>
<li>Maintain contact and communication with an assigned list of high-value players via phone, email, standard mail, or in-person contacts.</li>
<li>Demonstrate familiarity with the player tracking database and similar tools and understand how to read guest account information, play histories, 'theoretical' and 'actual' wins.</li>
<li>Monitor and assist with issuance of 'free play' and other issued comps and accommodations accurately in order to maintain profitability over time.</li>
<li>Execute promotional drawings in compliance with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations - as well as all applicable local, state, or federal guidelines. </li>
<li>Positively identify and promote with guests the features and available accommodations of all property facilities - as well as Club Wild benefits.</li>
<li>Maintain vigilance on the casino floor at all times and ready to report emergencies, such as intoxicated or unruly guests, to Management or security immediately.</li>
<li>Actively keep work areas, including those shared with team members, clean and 'neat' in appearance.</li>
<li>Meet company attendance and dress code requirements and expectations at all times.</li>
<li>Represent the company with a professional demeanor on and off property.</li>
<li>Appear in promotional materials as needed, including but not limited to: social media, official photos, website, or any off-property initiatives.</li>
<li>Must be safety-conscious and adhere to all company rules and guidelines to that end.</li>
</ul>
 Qualifications and Requirements: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation. Special Attendance Requirements: Wild Rose Casino and Hotel is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire. Education and/ or Experience: 
<ul>
<li>High School diploma or general education degree (GED) and prior guest service experience required. Casino experience preferred.</li>
<li>Must possess excellent interpersonal, communication, team-building and problem-solving skills.</li>
<li>Must have excellent verbal and communication skills.</li>
<li>Must be resourceful and highly, self-motivated in seeking out new opportunities.</li>
<li>Must present a well-groomed, professional appearance.</li>
<li>Must have excellent guest service skills.</li>
<li>Ability to operate Windows operating system and Office Software, including e-mail.</li>
<li>Experience handling money preferred. Must have basic math skills.</li>
<li>National Career Readiness Certificate (NCRC) is desirable.</li>
</ul>
<ul>
<li>Work Environment/Physical Demands: Primarily an office environment. While performing the duties of this job, the employee is regularly required to stand and walk for up to 4 hours at a time without a break in the casino. Must be able to lift or carry up to 35 lbs infrequently. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and moderate noise level.</li>
</ul>
 Schedule: The schedule for this position is classified as full-time Pay: Based on experience. This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino &amp; Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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