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<h3>Job Description</h3>
The Training Specialist reports to the TPA Training Manager and is part of the Training and Quality Assurance Dept.
The position is a non-exempt, hourly role and located at 500 Steed Road, Ridgeland, MS 39157.
GENERAL JOB DUTIES AND RESPONSIBILITIES:
The Training Specialist will develop, maintain, and deliver curriculum used to train and teach concepts, software, and processes. Preferred candidate has experience developing and delivering professional training to adult learners. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Works with the Training Manager to analyze training needs of the various departments within MWG Administrators including for new hires and continual training for existing employees.</li>
<li>Develops training curriculum and learning assessments for new and existing employees - this includes all forms of content delivery including traditional classroom, virtual, online, and pre-recorded</li>
<li>Maintains training content and learning assessments.</li>
<li>Works with the Training Manager and other MWG staff to coordinate all logistics for training including schedules, site setups, notifying attendees, and securing training supplies if applicable. May travel to other company locations.</li>
<li>Develops and maintains statistical analysis reports on training effectiveness</li>
<li>Conducts training sessions using various mediums of content delivery</li>
<li>Acts as the Subject Matter Expert for curriculum development, delivery, and analysis</li>
<li>Provides effective communication to the Training Manager regarding observed areas of potential performance improvement within MWG Administrators.</li>
<li>Perform all other duties as assigned by the Training Manager</li>
</ul>
EXPERIENCE AND EDUCATION REQUIREMENTS:
<ul>
<li>High School Diploma required; Associates or bachelor's degree is preferred.</li>
<li>Must have experience developing training curriculum for adult learners.</li>
<li>Must possess strong written and oral communication skills.</li>
<li>Must have excellent computer skills with experience in Microsoft Tools.</li>
<li>Intermediate to Advanced Skill Levels in training software and/or applications.</li>
<li>Must possess strong time management, organizational, problem solving, and customer service</li>
<li>Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail.</li>
</ul>
WORKING ENVIRONMENT: 
<ul>
<li>Must be able to perform in a very high paced environment and be flexible to multi-task or handle</li>
<li>Ability to work independently with excellent time management</li>
<li>Ability to prioritize and work on multiple projects while completing deadlines in an organized</li>
<li>Excellent problem-solving skills along with keen attention to</li>
<li>Strong written and verbal communication, interpersonal, and relationship building</li>
<li>Ability to handle stressful situations</li>
<li>Ability to maintain confidentiality and privacy</li>
</ul>

Training Specialist

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Training Specialist to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will design, develop, and deliver engaging training programs using advanced e-learning tools and techniques, ensuring effective knowledge transfer and compliance standards. This position requires a proactive approach to creating impactful learning experiences and collaborating across departments to meet organizational objectives. Responsibilities: • Develop and implement high-quality training courses using tools such as Adobe Captivate and Articulate Storyline. • Facilitate virtual training sessions through platforms like Cisco Webex Meetings to ensure effective learner engagement. • Create and maintain e-learning modules and courseware tailored to organizational needs. • Collaborate with Human Resources and other departments to align training programs with company policies and standards. • Monitor and evaluate the effectiveness of training programs, making adjustments as necessary to improve outcomes. • Ensure compliance with relevant regulations and standards in all training materials and delivery methods. • Provide documentation and reporting on training processes and outcomes, supporting system implementation and project management efforts. • Deliver excellent customer service by addressing learner inquiries and resolving issues promptly. • Assist in the administration of HRIS systems to support training initiatives and employee development. • Contribute to the development of communication strategies to promote training programs and their benefits.• Proficiency in Adobe Captivate and Articulate Storyline for creating engaging training materials. • Experience with Cisco Webex Meetings or similar virtual training platforms. • Strong knowledge of e-learning development and courseware design. • Excellent communication skills, both written and verbal, to effectively convey information. • Familiarity with compliance standards and their application in training programs. • Background in Human Resources or HR administration is preferred. • Ability to manage projects and implement systems related to training and development. • Proven ability to evaluate training effectiveness and adapt strategies accordingly.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Training Specialist – Operations
Job Type: FT
Location: #LI- Remote, to be considered for this role, you must reside in one of the following states — AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV 
 
Who We Are
Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. 
Please visit our website to learn more about our people, culture, and benefits! <a href="http://www.flores-associates.com" target="_blank">www.flores-associates.com</a>.
 
Job Summary
At Flores, we are passionate about our clients and participants having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Training Specialist - Operations is responsible for designing, creating, organizing, facilitating, and delivering training programs for all Operations Teams. The Training Specialist - Operations works closely with the Operations Team and reports to the Participant Service Program Manager.
 
What You’ll Do
<ul>
<li>Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, Commuter Benefit Accounts, Lifestyle Accounts, COBRA, and Direct Reimbursement models to field questions and requests of Operations team members and handle them in a timely manner.</li>
<li>Plan, organize, schedule, and effectively conduct Operations training on various benefit services, processes, systems and polices.</li>
<li>Research and identify areas in which training is required and/or beneficial.</li>
<li>Evaluate and modify existing training materials and programs and suggest and implement suitable changes.</li>
<li>Design, draft, create and/or acquire new lesson plans and training materials with the support of the Participant Service Program Manager.</li>
<li>Utilize SharePoint, learning management system and multiple content creation tools to create and update training materials. Such as Learn Dynamics 365, Articulate, Annimaker, BranchTrack, etc.</li>
<li>Utilize project management and detail orientation to effectively complete projects regarding training needs and analysis.</li>
<li>Administer, score, and track results of training with assessments, check-in meetings, and learning management system. Arrange retraining or other appropriate action for insufficient scores.</li>
<li>Facilitate delivery of training by virtual Teams meetings; schedule training times with attendees; prepare and distribute training aids such as syllabus and handouts; and perform other related tasks.</li>
<li>Perform other duties as assigned.</li>
<li>Maintain quality work that exemplifies and promotes Flores’ core values.</li>
</ul>
Requirements:
Who You Are
<ul>
<li>A graduate of a bachelor’s degree program from a four-year college or university, with at least two years of training experience preferred.</li>
<li>Previous experience in benefits management required. Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, Commuter Benefit Accounts, Lifestyle Accounts, COBRA, and Direct Reimbursement models to field questions from Operations team members.</li>
<li>Experience conducting remote training sessions delivered through virtual classes, online courses, podcasts, webinars, and other e-learning tools.</li>
<li>Experience with learning management systems and content creation tools.</li>
<li>A supportive individual who recognizes the value of promoting personal and professional growth for all team members and has an understating of training processes.</li>
<li>A detail orientated individual with strong project management, organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.</li>
<li>Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.</li>
<li>Able to travel up to 15%.</li>
<li>A qualified candidate who possesses above average analytical and problem-solving skills and can utilize technology to support virtual training.</li>
<li>An individual that understands the value of providing a high level of customer service.</li>
</ul>
Work Environment
Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.
 
How We Support Our Team
At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!
<ul>
<li>Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!</li>
<li>Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.</li>
<li>Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.</li>
</ul>
Our Core Values &amp; Diversity Focus
Our vision is to be the most admired benefits partner, and our core values and beliefs are:
<ul>
<li>We believe in always doing the right thing.</li>
<li>We believe that a remarkable service experience is possible.</li>
<li>We believe in trusting one another as an operating philosophy.</li>
<li>We believe that high performance teams deliver extraordinary results.</li>
<li>We believe in building benefits technology that converts the complex to easy.</li>
<li>We seek to empower, empathize, and respect our team members and our world.</li>
</ul>
Flores &amp; Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.

Training Specialist - Operations

<h3>Job Description</h3>
Job DescriptionFinalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit <a href="http://www.finalsite.com" target="_blank">www.finalsite.com</a>. VISIONFinalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE
The Training &amp; Education Specialist is integral to client onboarding and ongoing education efforts. They provide educational materials that are used for client education, as well as internal onboarding. They are also responsible for developing and maintaining internal and external resources (Learning Management System, Knowledgebase, etc.) related to the Finalsite platform.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
<ul>
<li>
Maintain internal and client-facing documentation and software blogs to highlight new software features, best practices, and how-tos.
</li>
<li>
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
</li>
<li>
Provide support, best practice, and implementation assistance across our Content Management System (CMS), Enrollment Management System (EMS) and communication tools including Messages XR, Messages XR-Enterprise, and Mobile App communications.
</li>
<li>
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
</li>
</ul>
QUALIFICATIONS AND SKILLS
<ul>
<li>
Associate’s or Bachelor’s degree preferred, or commensurate experience.
</li>
<li>
Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
</li>
<li>
Prior technical training or technical support experience preferred, but not required.
</li>
</ul>
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Training & Education Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Job purpose
The Safety &amp; Training Specialist is responsible for developing, implementing, and overseeing training programs and safety protocols to ensure a safe and productive work environment. This role focuses on employee education, compliance with regulatory standards, and promoting a culture of safety and continuous improvement in Operations.
 
Requirements:
Duties and responsibilities
<ol>
<li>Develop and deliver training programs, training competencies, including onboarding, job-specific skills.</li>
<li>Create training materials, such as presentations, manuals, and e-learning tools.</li>
<li>Conduct regular training sessions to improve knowledge, performance, and compliance with company policies.</li>
<li>Evaluate training program effectiveness through feedback, testing, and performance assessments.</li>
<li>Assist in maintaining up-to-date training records for employees.</li>
<li>Design, implement, and maintain workplace safety policies and procedures in compliance with local, state, and federal regulations.</li>
<li>Conduct safety inspections, and risk assessments to identify and mitigate potential risks.</li>
<li>Investigate workplace incidents and accidents to determine root causes and recommend corrective actions.</li>
<li>Organize regular safety drills and emergency response training sessions.</li>
<li>Collaborate with department leaders to ensure safety protocols are integrated into daily operations.</li>
<li>Stay updated on OSHA, EPA, and other regulatory requirements to ensure company compliance.</li>
<li>Serve as the primary point of contact for safety audits, city inspections, and fire inspections.</li>
<li>Promote a positive safety culture by engaging employees at all levels in safety initiatives.</li>
<li>Lead safety committees and act as a resource for safety-related concerns or questions.</li>
<li>Foster open communication about safety issues and ensure prompt resolution of concerns.</li>
<li>Performs other duties as assigned. </li>
</ol>
 
Qualifications
Bachelor’s degree in occupational health and safety, Environmental Health, Education, or a related field and/or 2-5 years of experience in safety, training, or related role. 
 
Qualifications include:
<ul>
<li>Strong Interpersonal skills</li>
<li>Good documentation skills</li>
<li>Written, Verbal and strong communication skills</li>
<li>Attention to detail</li>
<li>Strong organizational skills</li>
</ul>
 
Working conditions
Majority of the work is performed indoors, standing, and walking throughout the facility. 
 
Physical requirements
The ability to be able to lift boxes up to, but not limited to, 50 lbs. 
 
Nothing in this job description restricts management’s right to assign or reassign duties and 
responsibilities to this job any time. 
 
Vivex Biologics, Inc. is an equal opportunity employer (EEO) and expressly prohibits any form of workplace discrimination and/or harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfers, leaves of absence, compensation and training.
 
Vivex Biologics, Inc. complies with the Americans with Disability Act (ADA) which prohibits discrimination against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job.

Safety & Training Specialist

<h3>Job Description</h3>
Job Description Candidates from or willing to relocate to the following cities will be considered: Atlanta, Birmingham, Huntsville, Nashville, Raleigh, Richmond PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey: <a href="https://go.cultureindex.com/p/9YvLn8Tv1J" target="_blank">https://go.cultureindex.com/p/9YvLn8Tv1J</a> As a Field Training Specialist, your mission is to ensure that Best In Class training is taking place in your assigned stores so that every employee has the opportunity to flourish. You accomplish this by establishing and supporting Certified Training Stores in partnership with the local Supervisor that provide a consistent, top quality Manager in Training (MIT) Program. You also accomplish this by developing certified position trainers in each unit who deliver consistent and validated learning experiences aligned with published training materials and processes. You are responsible for the success of the Train the Trainer program in your stores, ensuring that every trainer is certified by you and prepared for their teaching responsibilities. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed, validated, and documented for all roles. To be successful in this role, you must be passionate about teaching and upholding the details of Tazikis Training and be able to communicate effectively and professionally to store managers, hourly employees, area supervisors/operators, and the corporate team. YOUR RESPONSIBILITIES Certified Trainer Development 
<ul>
<li>Recruit, interview, and select position trainers in each assigned unit from existing staff following trainer criteria guidelines</li>
<li>Personally conduct all Train the Trainer programs in each assigned unit to produce prepared and certified position trainers</li>
<li>Provide 1-to-1 coaching and accountability to each certified position trainer to deliver validated training results required for each trainee</li>
<li>Be an advocate and example for the Quest training platform as part of daily Tazikis employee life</li>
<li>Deliver clear and effective communication to the Field Training Department, General Managers, and Area Supervisors with valuable Periodic progress reports on the results and action plans for each assigned unit</li>
<li>Track food safety certifications and proctor necessary exams for each assigned unit and report results to the Field Training Manager</li>
<li>Collaborate with the Operations team on 30/60/90 post-opening training handoff for assigned new units</li>
<li>Identify and develop Senior Trainers from the certified trainer pool for growth opportunities like NSOs and other assignments</li>
</ul>
Training Stores and MIT Program 
<ul>
<li>Work with assigned Certified Training Stores when there are enrolled MITs to ensure management training validation and conduct MIT progress reviews</li>
<li>Execute weekly face-to-face touchpoints with all MITs during their program to measure progress</li>
<li>Validate MIT graduation readiness and conduct Certifying Evaluations</li>
<li>Communicate MIT progress and documented completions to the Field Training Department</li>
<li>Provide ongoing development and coaching of traning standards at Certified Training Store for managers and crew</li>
</ul>
Other 
<ul>
<li>Personally conduct all New Hire Welcome &amp; Orientation sessions on a weekly basis as hiring volume of hourly roles demands</li>
<li>Provide training support both in and out of market as needed, such as New Store Openings, Manager/Operator Training, and special training programs</li>
<li>Build strong relationships with General Managers and Area Supervisors based on candor, trust, and results to promote confidence and investment in Training</li>
<li>Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability through training processes</li>
<li>Attend and contribute to Field Training meeting and development sessions for continued individual and team growth</li>
</ul>
YOUR RESULTS 
<ul>
<li>Certified Position Trainers in every unit who have successfully completed the Train the Trainer program</li>
<li>Consistent use of Quest Paths and Trainer Manuals in all units</li>
<li>Validated and documented training completion of every new hire</li>
<li>Periodic reports on training progress and action plans for each unit</li>
<li>Contribution to Learning &amp; Development team by assisting with the creation of training resources</li>
</ul>
YOUR WORK CONDITIONS/HOURS 
<ul>
<li>Monday-Friday: 40-50 hours weekly of moderate physical activity</li>
<li>Will require occasional nights, weekends, and/or holidays for training events such as New Store Openings</li>
<li>In-market daily travel is necessary for this position</li>
<li>Occasional out of market travel is necessary for RSC meetings, NSOs and other training needs (estimated 15-20% annually)</li>
</ul>
YOUR TALENTS/QUALIFICATIONS You have a naturally persuasive personality and are good at communicating, demonstrating, and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation, but can grow comfortable with responsibility for future big-picture goals. You like to work with others and prefer to create consensus among others to move forward. Knowledge, Skills and Abilities 
<ul>
<li>Ability to consistently train and motivate others to top performance with accountability</li>
<li>Excellent listening, verbal and written communication skills</li>
<li>Strong time management and organization skills</li>
<li>Active participant in their own personal development</li>
<li>Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure</li>
<li>Excellent leadership and guest service skills</li>
<li>Sound decision making and problem solving skills</li>
<li>Adhere to all company policies and procedures</li>
<li>Professional attitude and respect for coworkers, establishment, and the brand</li>
<li>Enthusiastic about our people, our guests, and our food</li>
<li>EMBODY OUR CONNECTION VALUE - Caring and engaging</li>
<li>EMBODY OUR CHALLENGE VALUE - Passionate and urgent</li>
<li>EMBODY OUR FRESH VALUE - Intentional and innovative</li>
<li>EMBODY OUR DETAILS VALUE - Teachable and disciplined</li>
<li>EMBODY OUR COLLABORATION VALUE - Responsible and respectful</li>
</ul>
Qualifications 
<ul>
<li>NOTE: Candidates with strong restaurant training experience at the highest level but without Taziki's experience will be considered</li>
<li>Experience as a manager in a Certified Taziki's Training store strongly preferred, especially as a General Manager</li>
<li>Minimum of 2 years as a high performing Taziki's manager</li>
<li>Must successfully complete any additional MIT Training necessary to ensure full management training abilities</li>
<li>Conversational English skills (verbal and written) are required</li>
<li>Basic written and verbal Spanish skills are a plus</li>
<li>Strong knowledge of restaurant operations</li>
<li>Must be at least 21 years of age</li>
<li>No more than 2 jobs in the previous 5 years</li>
<li>Proficient knowledge of Google Suite and Excel programs</li>
<li>Must have and maintain a clear driving record including reliable transportation</li>
<li>Must obtain and maintain an accredited Food Manager food safety certification</li>
<li>Ability and willingness to travel</li>
</ul>
 Physical/Mental Requirements Position requires the ability to tolerate walking and standing during an entire shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations. Work with speed and efficiency in high-pressure situations. In addition to a competitive base salary range, this position participates a bonus program and other stipen

Field Training Specialist

<h3>Job Description</h3>
Job DescriptionJob Title: Implementation &amp; Training Specialist (Indiana-Based) BS&amp;A Software, a market-leading software organization with proven technology, is seeking an Implementation &amp; Training Specialist&nbsp;to support the implementation of our primarily cloud-based ERP software for local governments and utility districts across the country, with an added focus on clients in Indiana. This customer-facing role plays a key part in translating customer requirements into effective software solutions and supporting successful onboarding. Our Indiana headquarters are located in Muncie, IN.&nbsp;We welcome applicants from across the state. If you're looking for a challenging and rewarding opportunity to apply your skills while helping modernize local government operations, we’d love to hear from you. Key Responsibilities:
<ul>
<li>Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives</li>
<li>Independently&nbsp;configure and customize ERP systems in line with client’s operational methods and BS&amp;A’s recommended practices</li>
<li>Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations</li>
<li>Develop user documentation and guidance materials for customers</li>
<li>Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously</li>
<li>Deliver outstanding customer support and address client concerns throughout the implementation process</li>
<li>Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation &amp; Training Specialists</li>
<li>Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience</li>
<li>Strong communication skills, both written and verbal, are essential</li>
<li>Excellent customer facing skills with the ability to simplify technical aspects for non-technical users</li>
<li>Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.</li>
<li>Ability to manage stress and anxiety levels in complex and fast paced environments</li>
<li>Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required</li>
<li>Note: The Implementation &amp; Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.</li>
<li>Valid driver’s license</li>
</ul>
At BS&amp;A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
<ul>
<li>Health Insurance – BCBS of Michigan – Employer-paid premium</li>
<li>Health Savings Plan – Employer contributes 75%</li>
<li>Dental Insurance – Employer-paid premium</li>
<li>Vision Insurance – Employer-paid premium</li>
<li>Retirement – 401(k) – Employer-paid</li>
<li>Retirement – 401(k) – Employer matches 50% of team member contribution</li>
<li>Paid Parental Leave</li>
<li>Disability Insurance – Employer-paid premium</li>
<li>Life Insurance – Employer-paid premium</li>
<li>Generous PTO and Holiday Time</li>
<li>Company-sponsored events</li>
</ul>
BS&amp;A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. BS&amp;A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&amp;A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&amp;A has facilities. &nbsp;
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