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<h3>Job Description</h3>
Job Description
As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:
<ul>
<li>Responding to customer inquiries via phone, email, and/or chat</li>
<li>Providing fast, friendly, and professional assistance</li>
<li>Troubleshooting product and service issues to find optimal solutions</li>
<li>Maintaining detailed and accurate records of customer interactions</li>
<li>Staying up to date on client products, services, and policies to provide accurate information</li>
<li>Collaborating with teammates and sharing feedback to continuously improve the customer experience</li>
</ul>
Requirements
We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
<ul>
<li>This is a fully remote position, but you must be located within the United States</li>
<li>Fluent in speaking, writing, and reading the English language</li>
<li>A reliable Internet connection and computer</li>
<li>A positive, professional attitude and a passion for helping others</li>
<li>The ability to work independently in a distraction-free home office</li>
<li>Previous customer support experience is a plus, but not required</li>
</ul>
Benefits
<ul>
<li>Fully remote: work from anywhere within the United States</li>
<li>Full-time and part-time available</li>
<li>Competitive hourly pay from $20/hr</li>
</ul>

Customer Support Specialist

<h3>Job Description</h3>
Job DescriptionWe are hiring Remote Customer Service Representatives to support customers across various client accounts. This is a flexible, work-from-home role ideal for individuals with strong communication skills and a customer-first mindset. 
<ul>
<li>Handle inbound and outbound customer service calls </li>
<li>Provide clear, helpful, and professional assistance </li>
<li>Enter customer data accurately into our database </li>
<li>Follow up with customers to ensure satisfaction </li>
<li>Meet performance targets for advancement opportunities </li>
</ul>
 Requirements
<ul>
<li>High school diploma or equivalent </li>
<li>Excellent verbal communication skills </li>
<li>Reliable internet connection and quiet work environment </li>
<li>Proficiency with Microsoft Office and general computer use </li>
<li>Flexible schedule availability, including evenings/weekends </li>
</ul>
 Technology Requirements (MANDATORY to begin work): 
<ul>
<li>Windows 11 desktop or laptop </li>
<li>Minimum 16 GB RAM </li>
<li>No Chromebooks or Apple devices </li>
<li>Dual monitors recommended (not required at application) </li>
<li>USB noise-canceling headset (not required at application) </li>
<li>Hardwired internet connection (not required at application) </li>
</ul>
 Benefits
<ul>
<li> Fully remote position – work from home office </li>
<li> Starting pay of $12–$15/hour </li>
<li> Flexible self-scheduling </li>
<li> Advancement opportunities based on performance </li>
<li> Supportive team environment </li>
</ul>

Customer Support Specialist 2

<h3>Job Description</h3>
Job Description
Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to manage support for our Diamond Sports (baseball &amp; softball) and Golf product lines. You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every customer gets maximum value from their Rapsodo experience.
This isn’t your average customer support role. We’re looking for someone who brings curiosity, grit, and a technical mindset. You’ll need to think critically, solve problems independently, and advocate for our customers with urgency and care. If you thrive in a fast-paced environment and take pride in going above and beyond, we want to hear from you.
This hybrid role spans both our team-based and consumer audiences, requiring a balance of empathy, technical troubleshooting, and proactive service.
Responsibilities
<ul>
<li>Serve as the primary point of contact for support inquiries across Diamond Sports and Golf products</li>
<li>Respond to inbound cases via email, phone, chat, and ticketing systems</li>
<li>Troubleshoot hardware, software, and connectivity issues for both product lines</li>
<li>Prioritize, manage, and close tickets in Salesforce or other support platforms</li>
<li>Escalate complex technical issues to internal engineering or product support teams</li>
<li>Ensure service level expectations are consistently met or exceeded</li>
<li>Assist with routing sales-related inquiries to appropriate account managers</li>
<li>Contribute to internal documentation and support process improvements</li>
<li>Participate in occasional event/trade show logistics or remote support as needed</li>
</ul>
Requirements
<ul>
<li>Bachelor's degree required</li>
<li>Min 3 years experience in a customer support or service role (preferably in a tech or consumer product company)</li>
<li>Strong written and verbal communication skills</li>
<li>Able and willing to work staggered or rotating shifts, including weekends or evenings as needed</li>
<li>Calm under pressure with strong problem-solving and proven conflict resolution skills</li>
<li>A team player with high accountability, empathy, and a customer-first mindset</li>
<li>Experience with support platforms like Zendesk</li>
<li>Passion for sports—especially baseball, softball, &amp; golf—is highly valued</li>
<li>Familiarity with CRM systems (Salesforce preferred) and ticketing tools</li>
<li>Highly organized, self-motivated, and calm under pressure</li>
<li>Ability to manage multiple priorities and communicate with professionalism</li>
<li>Comfortable working independently and collaboratively across departments</li>
</ul>

<h3>Job Description</h3>
Job DescriptionThe Support Specialist I (SE I) develops solutions to 3-GIS software problems to meet the needs of the internal and external customers. In this position you will be responsible for handling day-to-day customer interactions across different support channels and for ensuring a timely and positive outcome for our growing customer base. Duties and responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Duties:
<ul>
<li>Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software.</li>
<li>Educate customers on our products and services and how best to leverage them in their daily operations.</li>
<li>Proactively identify best practices/workflow changes to improve customer satisfaction.</li>
<li>Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and to deliver an exceptional customer experience.</li>
<li>Identify and escalate issues to team leads.</li>
<li>Follow processes or policies to help improve overall support metrics and CS operations.</li>
<li>Install or upgrade 3-GIS Network Solution, ESRI and database software.</li>
<li>Configure 3-GIS software, web services and database software.</li>
<li>Test new software functionality and bug fixes.</li>
<li>Prepare and perform detailed 3-GIS product demonstrations.</li>
<li>Train clients on product operations, functionality and usage.</li>
<li>Consult clients on new projects and implementation of software and services.</li>
<li>Train new team members who join the Customer Success area.</li>
<li>Track and report data from calls and chats for high-priority customer issues.</li>
<li>Collaborate with leadership to improve customer experience.</li>
<li>Other customer success support duties as assigned.</li>
</ul>
 Qualifications Required Qualifications: You are someone who is motivated by helping other people solve problems. You thrive in a busy environment and are passionate about providing an outstanding experience for our customers. &nbsp;
<ul>
<li>Bachelor’s degree in computer science or a related field.</li>
<li>Two 0-2 Years’ Experience in customer service area or technical support role.</li>
<li>Excellent written and verbal communication Skills.</li>
<li>Detail-oriented with strong multitasking and organizational skills.</li>
<li>Be proactive and a natural problem-solver. </li>
<li>Organizational Skills.</li>
<li>Problem Solving/Analysis.</li>
<li>ArcGIS Desktop/ArcGIS Server Knowledge.</li>
<li>Be passionate about your own growth and help your teammates grow with you. </li>
<li>Self-directed and proactive in a work remote environment.</li>
</ul>
 Preferred:
<ul>
<li>Proficiency in ticketing support tools like Jira.</li>
<li>Database troubleshooting experience (including management tools such as SQL Developer, SQL Server Manager, PGAdmin).</li>
<li>Experience with Python or similar scripting languages.</li>
<li>Flexible to work across different US time zones.</li>
<li>Spanish or German language skills.</li>
</ul>
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<h3>Job Description</h3>
Job Description
We’re seeking a motivated and detail-oriented Customer Service Support professional to join our team. In this hybrid role, you’ll handle inbound calls, process orders, and ensure a smooth customer experience from order intake through fulfillment. You’ll collaborate with internal teams to resolve issues quickly and deliver outstanding service every step of the way.
 
Key Responsibilities
<ul>
<li>Handle inbound customer calls with professionalism and courtesy.</li>
<li>Accurately enter, confirm, and process orders in the system.</li>
<li>Provide updates on product availability, order status, and deliveries.</li>
<li>Coordinate with internal teams (Logistics, Sales, Supply Chain) to ensure timely fulfillment.</li>
<li>Maintain detailed records of customer interactions and transactions.</li>
<li>Assist with additional customer service tasks during peak periods.</li>
<li>Escalate complex issues to appropriate team members for resolution.</li>
</ul>
 
Requirements
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum of 2 years of customer service or order management experience.</li>
<li>Strong communication, organization, and problem-solving skills.</li>
<li>Ability to work effectively in a hybrid environment (onsite + remote).</li>
<li>Must successfully pass a background check.</li>
</ul>
Company DescriptionRangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients. 
<h3>Company Description</h3>
Rangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.

Customer Service Support Specialist

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
The Regional Customer Support Specialist (also known internally as the Territory Manager I), supports Natera's Oncology division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. 
PRIMARY RESPONSIBILITIES
<ul>
<li>
Respond promptly to internal and external customer inquiries.
</li>
<li>
Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
</li>
<li>
Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
</li>
<li>
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
</li>
<li>
Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.
</li>
<li>
Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
</li>
<li>
Special projects and other duties may be assigned to meet business needs.
</li>
<li>
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
</li>
<li>
Must maintain a current status on Natera training requirements.
</li>
</ul>
QUALIFICATIONS
<ul>
<li>
Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
</li>
<li>
Skilled specialist, completes tasks in a resourceful and efficient manner.
</li>
<li>
Advanced professional growth education.
</li>
<li>
Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.
</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>
Excellence in de-escalating customer behavior.
</li>
<li>
Excellent organizational skills and ability to balance multiple client needs and internal stakeholders.
</li>
<li>
Problem analysis and problem solving skills.
</li>
<li>
Adaptability to change and self-starter.
</li>
<li>
Knowledge of customer service principles and practices.
</li>
<li>
Experience in both phone and written customer support.
</li>
<li>
Knowledge of administrative procedures and protocols.
</li>
<li>
Knowledge of numeric, oral, and written language applications.
</li>
<li>
Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar.
</li>
<li>
Excellence in attention to detail and critical thinking.
</li>
<li>
Adaptability to change and self-starter.
</li>
<li>
Ability to maintain professionalism during highly escalated situations
</li>
</ul>
Preferred Skills and Experience
<ul>
<li>
Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities.
</li>
<li>
Problem analysis and problem solving.
</li>
<li>
Data collection and maintenance.
</li>
<li>
Bilingual is a plus.
</li>
</ul>
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$22—$25 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit <a href="http://www.natera.com" target="_blank">www.natera.com</a>.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents. 
Link: <a href="https://www.natera.com/notice-of-data-collection-california-residents/" target="_blank">https://www.natera.com/notice-of-data-collection-california-residents/</a>
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

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