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<h3>Job Description</h3>
Job Description
Overview
We are looking for a dependable and friendly Customer Support Specialist to help guide clients through the insurance licensing process. You’ll serve as a key resource for answering questions, resolving issues, and making sure customers feel supported every step of the way.
Responsibilities
<ul>
<li>
Provide support via phone, email, and chat to clients with licensing-related questions
</li>
<li>
Troubleshoot common problems and escalate complex issues
</li>
<li>
Maintain accurate records in the CRM system
</li>
<li>
Communicate clearly and professionally with customers
</li>
<li>
Follow up with clients to ensure resolution and satisfaction
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in customer service preferred
</li>
<li>
Excellent communication and problem-solving skills
</li>
<li>
Comfortable using CRM software and Google Workspace
</li>
<li>
Reliable internet and a quiet home workspace
</li>
<li>
Patience, attention to detail, and a customer-first mindset
</li>
</ul>
Benefits
<ul>
<li>
Remote work flexibility
</li>
<li>
Competitive hourly pay ($22–$24)
</li>
<li>
Health insurance (full-time only)
</li>
<li>
Paid time off (PTO)
</li>
<li>
Training and team support provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Remote Customer Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are looking for a dependable and friendly Customer Support Specialist to help guide clients through the insurance licensing process. You’ll serve as a key resource for answering questions, resolving issues, and making sure customers feel supported every step of the way.
Responsibilities
<ul>
<li>
Provide support via phone, email, and chat to clients with licensing-related questions
</li>
<li>
Troubleshoot common problems and escalate complex issues
</li>
<li>
Maintain accurate records in the CRM system
</li>
<li>
Communicate clearly and professionally with customers
</li>
<li>
Follow up with clients to ensure resolution and satisfaction
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in customer service preferred
</li>
<li>
Excellent communication and problem-solving skills
</li>
<li>
Comfortable using CRM software and Google Workspace
</li>
<li>
Reliable internet and a quiet home workspace
</li>
<li>
Patience, attention to detail, and a customer-first mindset
</li>
</ul>
Benefits
<ul>
<li>
Remote work flexibility
</li>
<li>
Competitive hourly pay ($20–$24)
</li>
<li>
Health insurance (full-time only)
</li>
<li>
Paid time off (PTO)
</li>
<li>
Training and team support provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.
For one of our clients, we are looking for a Customer Support Specialist, remotely from the Philippines and Nigeria.
As a Customer Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers, including Neobanks and MFIs. Working alongside an existing team of Support Specialists, you will assist clients with product configurations, troubleshooting, and best practices to maximize the value of the software. This is a remote role, and candidates should be able to work standard CET working hours. You will collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech, ensuring efficient service delivery. Strong communication, analytical skills, and a customer-oriented mindset are essential for success in this role.
Accountabilities:
<ul>
<li>Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.</li>
<li>Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.</li>
<li>Collaborate with internal teams to enhance support processes and technical troubleshooting.</li>
<li>Maintain up-to-date knowledge of new product features and API integrations.</li>
<li>Act as an escalation point for complex customer issues, offering guidance and resolution strategies.</li>
<li>Identify and implement tools and automation to optimize resource efficiency.</li>
<li>Contribute to internal documentation, including support procedures and training materials.</li>
<li>Stay informed about product updates and ensure accurate communication with customers.</li>
</ul>
Requirements
<ul>
<li>3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.</li>
<li>Strong understanding of APIs, payments integrations, and best practices in technical support.</li>
<li>Knowledge of accounting principles is a plus.</li>
<li>Experience with customer support software (ideally Zendesk) and SLA/KPI management.</li>
<li>Proactive approach to continuous improvement and process optimization.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent communication and interpersonal skills, with a customer-centric mindset.</li>
<li>Experience working remotely and collaborating across functions.</li>
<li>Proficiency in English and expertise in MS Excel.</li>
</ul>
Benefits
<ul>
<li>Competitive compensation.</li>
<li>Flexibility in working location.</li>
<li>Opportunity to collaborate with a global team and customers.</li>
<li>Work with a successful, globally applied SaaS business model.</li>
<li>Inclusive and diverse work environment that values growth and development. </li>
</ul>
#LI-CL1

Customer Support Specialist - Remote

<h3>Job Description</h3>
Job DescriptionSalary: $27.10 - $35.90 Hourly 
 As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing accurate and helpful information through various channels, including phone, email, chat, and potentially social media. You will act as a brand ambassador, embodying our company values and demonstrating empathy and professionalism in every interaction. Join us and become a vital part of our mission to provide outstanding service that fosters loyalty and satisfaction among our customers, ultimately driving the success of our company.
 Responsibilities
<ul>
<li>Respond to customer inquiries in a timely and professional manner. </li>
<li>Troubleshoot and resolve customer issues across multiple channels. </li>
<li>Provide detailed information about products and services to customers. </li>
<li>Document and track customer interactions in our support system. </li>
<li>Collaborate with other teams to address customer concerns and improve processes. </li>
<li>Proactively identify trends in customer feedback and suggest improvements. </li>
<li>Assist in creating and updating customer support resources and FAQs.</li>
</ul>
 Requirements
<ul>
<li>Proven experience in a customer support role or similar position. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Strong problem-solving abilities and attention to detail. </li>
<li>Ability to work effectively in a team-oriented environment. </li>
<li>Familiarity with customer support software and CRM systems. </li>
<li>Ability to manage time efficiently and handle multiple priorities. </li>
<li>Strong empathy and customer-focused mindset.</li>
</ul>

Customer Support Specialist ( Remote )

<h3>Job Description</h3>
Job Description
$28 per hour
As a Customer Support Specialist, you will be responsible for providing exceptional technical support to our valued customers. Your main duties will include: 
- Assisting customers with troubleshooting technical issues via email, phone, or live chat 
- Responding to customer inquiries in a timely and professional manner 
- Resolving technical problems by researching and identifying solutions 
- Collaborating with other teams to ensure swift and efficient resolution of issues 
- Documenting customer interactions and maintaining accurate records 
- Identifying patterns in customer issues and making suggestions for improvement 
- Communicating customer feedback to the development team to inform product improvements 
Qualifications: 
- Minimum of 2 years of experience in a customer support role 
- Experience in providing technical support for software products 
- Excellent communication, problem-solving, and multitasking skills 
- Ability to work independently and in a team environment 
- Strong attention to detail and organizational skills 
- Proficient in using remote support tools 
- Reliable high-speed internet connection and a quiet workspace 
Additional Skills (preferred): 
- Knowledge of HTML, CSS, and JavaScript 
- Familiarity with SQL databases 
Benefits:
- Competitive salary 
- Flexible work schedule 
- Work from home option 
- Opportunities for growth and advancement 
- Collaborative and team-oriented work culture

Customer Support Specialist (Remote)

<h3>Job Description</h3>
Job Description
We are seeking a dedicated and detail-oriented Remote Email Support Specialist to join our team. In this role, you will serve as the first point of contact for our customers, providing assistance and solutions through email communication. Your primary objective will be to ensure customer satisfaction by effectively addressing inquiries, resolving issues, and offering information about our products and services.
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via email in a timely, professional, and courteous manner.</li>
<li>Identify customer needs and provide appropriate solutions or escalate issues when necessary.</li>
<li>Maintain a comprehensive understanding of our products and services to effectively assist customers.</li>
<li>Document interactions and resolutions in our customer support system.</li>
<li>Collaborate with team members to improve processes and enhance the customer experience.</li>
<li>Stay updated on product knowledge, company policies, and industry trends.</li>
<li>Assist in creating and updating FAQ documents and support resources.</li>
<li>Participate in training sessions and team meetings to improve skills and knowledge.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Excellent written communication skills with strong attention to detail.</li>
<li>Ability to manage time effectively and prioritize tasks in a fast-paced environment.</li>
<li>Strong problem-solving skills and the capability to think critically.</li>
<li>Familiarity with customer support software and tools.</li>
<li>Empathy and patience when dealing with customer concerns.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and performance-based bonuses.</li>
<li>Flexible working hours and a remote work environment.</li>
<li>Opportunities for professional growth and development.</li>
<li>Health and wellness benefits.</li>
<li>Additional benefits may include vacation days, training programs, etc.</li>
</ul>

Remote Email Support Specialist (Customer Service)

<h3>Job Description</h3>
Job DescriptionDescriptionEnumerate is looking for a Customer Support Specialist to provide best in class support to customers. The ideal candidate is someone who understands the importance of an excellent customer experience. A Customer Support Specialist is a guru in handling customer support needs and feels confident being the face of Enumerate. They identify customer problems and decide when an issue must be escalated with the goal of providing superb customer service to our clients. This position is part of our Enumerate Central support team. This position is remote and requires that applicants are authorized to work in the United States. Key Responsibilities
<ul>
<li>Provide prompt, high-quality support for Enumerate Central</li>
<li>Answe customer questions in a timely and accurate manner via phone or Zendesk ticketing system.</li>
<li>Give solutions advice and guiding customers through the features and functions of a product.</li>
<li>Use excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries.&nbsp;</li>
<li>Keep a good working relationship with customers.</li>
<li>Work in collaboration with other staff members to ensure that all company rules and regulations are consistently followed.</li>
<li>Assess customers and communicating their feedback on the products with peers and leadership.</li>
<li>Ensure appropriate customer follow-up to ensure that their technical problems are resolved.</li>
<li>Other duties as assigned.</li>
</ul>
 Skills, Knowledge &amp; Expertise
<ul>
<li>Required: a minimum of 2 years of proven experience in a customer experience position</li>
<li>Preferred: proficiency in Microsoft Office and ZenDesk&nbsp;</li>
<li>Preferred: experience with accounting and/or property management terminology &nbsp;</li>
<li>Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques</li>
<li>Proven multitasker able to work in an omnichannel environment</li>
<li>Independent problem solver, a mindset for troubleshooting</li>
<li>Customer experience trail blazer, an advocate for those they serve</li>
</ul>
Applicants must be located in the United States and be eligible to work without sponsorship.

4,290 Remote Customer Support Specialist Jobs