<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary. Responsibilities: • Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity. • Offer training and guidance to users on new or updated technologies and systems. • Research solutions to technical problems using internal and external knowledge bases. • Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers. • Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records. • Ensure compliance with established service level agreements and meet performance benchmarks. • Maintain a thorough understanding of help desk procedures and technical processes. • Collaborate with team members to facilitate effective communication and resolution of technical challenges. • Adapt to changing priorities and tasks in a dynamic work environment. • Build positive relationships with users by providing exceptional customer service and technical support.• Proven ability to troubleshoot technical issues, including hardware, software, and network problems. • Familiarity with Microsoft Windows and ticketing systems for tracking and resolving support requests. • Strong customer service skills, with experience handling telephone and point-of-sale (POS) support. • Excellent organizational skills and attention to detail in a fast-paced environment. • Ability to analyze data, prepare spreadsheets, and identify trends for process improvement. • Effective communication skills, both written and verbal, to interact with users and team members. • Self-motivated individual capable of prioritizing tasks and managing workload independently. • Strong interpersonal skills to build relationships at all levels within an organization.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Stevens Point, Wisconsin. This long-term contract position involves providing hands-on IT support in a dynamic manufacturing environment across multiple buildings. You will play a critical role in maintaining end-user devices, troubleshooting technical issues, and participating in local IT projects. Responsibilities: • Deliver onsite technical support for laptops, desktops, and other end-user devices. • Configure, install, and test hardware and software while documenting all activities in the ticketing system. • Maintain and update asset inventory using tools like Lansweeper to ensure accurate tracking. • Provide support for specialized devices such as Zebra label printers, handheld scanners, and other operational equipment. • Collaborate with various teams including Service Desk, Telecom, and Maintenance to ensure seamless IT operations. • Assist in local IT projects such as hardware upgrades, network enhancements, and printer deployments. • Evaluate and assist with network cable installations, Wi-Fi setups, and infrastructure improvements. • Ensure customer satisfaction by delivering thorough and courteous support to end users. • Follow up on open issues to guarantee resolution and user satisfaction.• Associate’s, Bachelor’s, or Technical Degree preferred. • CompTIA certifications such as A+ or Network+ are advantageous. • 1–2 years of experience providing onsite IT support. • Proficiency in Microsoft Windows, M365, iOS, and Android operating systems. • Knowledge of Active Directory and local network troubleshooting. • Familiarity with ticketing systems and asset management tools like Lansweeper. • Experience in manufacturing or industrial environments is a plus. • Strong troubleshooting, prioritization, and independent work capabilities.

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide part-time IT support for our team in Santa Clara, California. This contract position requires a detail-oriented individual with strong technical troubleshooting abilities and excellent customer service skills. The ideal candidate will assist with hardware fixes, system administration, and user support, ensuring smooth day-to-day operations. Responsibilities: • Provide break-fix support for various hardware, including monitors and docking stations. • Serve as Tier 1 and Tier 2 support, addressing technical issues and escalating when necessary. • Communicate complex technical concepts in a clear and understandable manner to non-technical users. • Perform administrative tasks within Microsoft Entra, Azure, and Active Directory environments. • Assist with basic networking tasks and troubleshooting connectivity issues. • Administer and manage Microsoft Intune for device and application management. • Troubleshoot and resolve issues related to Windows operating systems. • Handle service desk tickets efficiently, ensuring timely resolution and documentation of issues.
• At least 3 years of experience in IT support or a similar role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with Microsoft Intune and its administrative functions.
• Basic knowledge of networking principles and practices.
• Experience with service desk ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.

<h3>Job Description</h3>
Job Description
Job Title: Help Desk Analyst 2
Location: Candidates will work onsite in Franklin or Madison County Ohio.
Duration: 6 Months&nbsp;
Interview: Face to Face
 
<ul>
<li>Job Description:&nbsp;</li>
</ul>
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required Skills:
<ul>
<li>Professional experience working with computers in a Help Desk/Support role</li>
<li>Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise</li>
<li>Strong Customer Service Skills</li>
<li>Previous experience with ServiceNow</li>
<li>CompTIA A+ Certification Highly desired 1 Years</li>
</ul>

IT Help Desk Analyst

<h3>Job Description</h3>
Job Description
100% On-Site in Austin, TX
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding processes, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.&nbsp;
OTHER SPECIAL REQUIREMENTS
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong preference for temp to hire possibility.&nbsp;OCA&nbsp;is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).&nbsp;
&nbsp; CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: Candidates that do not meet or exceed the&nbsp;minimum&nbsp;stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2
Required
Experience working with customers across all levels of technological proficiency.
2
Required
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1
Required
Experience with Active Directory
1
Required
Experience with cloud platforms and technologies like Microsoft Azure
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape

Help Desk Support Analyst

<h3>Job Description</h3>
Job DescriptionKey Responsibilities: Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users. Join Windows workstations to the domain and resolve connectivity problems. Support the O365 Suite of applications Configure and troubleshoot printers, ensuring reliable functionality for end-users. Respond to service desk tickets promptly and maintain detailed documentation of solutions. Collaborate with team members to improve IT processes and procedures. Deliver high-quality customer service to clients and internal users. Qualifications: Proven experience in IT support or helpdesk roles. Strong knowledge of Windows Desktop Operating Systems and domain integration. Hands-on experience with printer setup and troubleshooting. Excellent communication and problem-solving skills. Ability to prioritize tasks and manage multiple issues simultaneously. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments. Responsibilities: • Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications. • Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections. • Manage service desk tickets efficiently, ensuring timely resolution of technical problems. • Provide support within Windows environments, including configuration and maintenance tasks. • Assist users with basic troubleshooting steps to diagnose and resolve IT concerns. • Collaborate with team members to ensure seamless communication and support across departments. • Offer guidance and training to users on Google Apps and other software tools. • Maintain accurate records of issues, solutions, and user interactions for future reference. • Conduct periodic checks and updates on systems to prevent recurring issues. • Support hardware setup and connectivity for desktops and related equipment.• Strong knowledge of Active Directory and Windows 10. • Proficiency in basic troubleshooting techniques for software and hardware. • Familiarity with Google Suite and Google Apps. • Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI. • Ability to manage service desk tickets and prioritize tasks effectively. • Solid understanding of Windows environments and system configuration. • Excellent communication skills to assist users and collaborate with team members. • Ability to document technical issues and solutions accurately.

<h3>Job Description</h3>
Job DescriptionJob Description: The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. The professionals must be capable of managing performance and rectify any errors that occur within the Citrix and VDI service. They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment. They should have proficiency in ITIL and other IT operations frameworks. Questions 
<ul>
<li>Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? It will result in immediate termination of the contractor and make them ineligible for rehire in the program.</li>
<li>Please note: The selected candidate(s) must accept the offered position within 48 hours of vendor notification. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?</li>
<li>Once a candidate accepts an offered position, ALL compliance items listed under the Compliance tab on the candidate record must be completed within 5 business days and uploaded into Vector. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?</li>
<li>Candidates must be located within the state of Ohio. Where is your does your candidate currently reside?</li>
<li>Travel may be required throughout the state of Ohio. Does your candidate accept?</li>
</ul>
 The professionals should be able to provide all the necessary support for Citrix Infrastructure. Apart from these, the additional duties include: 
<ul>
<li>Manage clients or their own company Citrix systems, VDI and its other technologies.</li>
<li>Checking and controlling the server and offering solutions to its problems.</li>
<li>Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.</li>
<li>Help in organization and management of the business applications.</li>
<li>Determining the increased cases received by the IT Helpdesk.</li>
<li>Improving and adjusting the Virtual Desktop system.</li>
<li>Design and implement platform security.</li>
<li>Taking part in upgrading and updating the systems applications, installing it with up-to-date descriptions.</li>
<li>Should strengthen the apps, the Windows server, and the principal operating system.</li>
<li>Providing technical assistance for all the servers, desktops, and services that apply business.</li>
<li>Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop</li>
<li>Very extensive knowledge with Windows 11, active directory, GPO settings.</li>
<li>Have some knowledge with Chromebooks.</li>
<li>Travel may be required</li>
</ul>

<h3>Job Description</h3>
Job Description
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst&nbsp;with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.&nbsp;This position is&nbsp;full-time, Monday- Friday. The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.&nbsp; The candidate will be responsible for assisting customers when they call into or walk into the customer service center.&nbsp; The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call.&nbsp; Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.&nbsp; Qualifications
<ul>
<li>Bachelor’s degree and 1 year of experience.</li>
</ul>
Required Skills
<ul>
<li>1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)</li>
<li>1+ years of experience with Incident/Request (Analysis, Documentation)</li>
<li>1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)</li>
<li>Effective written and oral communication skills</li>
</ul>
Desired Skills
<ul>
<li>ITIL Service Management</li>
<li>Technical Writing Experience</li>
<li>CRM/Ticketing/ACD Systems</li>
</ul>
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