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<h3>Job Description</h3>
Job Description
Essential Functions of Role:
This position is required to meet all USDA, HACCP, GMP, and Company standards and is responsible for designing, developing, and delivering training programs for maintenance and facilities personnel across a variety of technical disciplines. The ideal candidate will possess strong mechanical and electrical expertise, excellent communication skills, and a passion for developing others. The Technical Trainer will ensure that our team members are equipped with the necessary skills and knowledge to maintain facilities, equipment and systems, ensuring safety, efficiency, and compliance with industry standards.
 
Responsibilities Include and Accountable For:
<ul>
<li>Training Program Development:
<ul>
<li>Develop comprehensive training programs for maintenance staff, covering equipment operation, preventive maintenance, troubleshooting, repair, and safety procedures.</li>
<li>Design training materials including manuals, slides, videos, and simulations to support learning objectives.</li>
<li>Stay updated on the latest industry standards, tools, and technologies, incorporating them into training materials.</li>
</ul>
</li>
<li>Delivery of Training:
<ul>
<li>Conduct hands-on and classroom-based training sessions for new hires and ongoing skill development of existing staff.</li>
<li>Offer one-on-one training and mentoring to ensure learners are equipped with practical and theoretical knowledge.</li>
<li>Lead practical assessments to evaluate skills, providing feedback for performance improvement.</li>
<li>Conduct maintenance department new hire orientation.</li>
</ul>
</li>
<li>Safety Compliance:
<ul>
<li>Emphasize safety best practices in all training sessions, ensuring compliance with OSHA, local, and Michigan Turkey Producers safety standards.</li>
<li>Conduct safety drills and simulations to reinforce emergency procedures and safe work practices.</li>
</ul>
</li>
<li>Assessment &amp; Reporting:
<ul>
<li>Assess trainee performance through written and practical evaluations, providing constructive feedback.</li>
<li>Monitor and track training progress, ensuring that all team members are up to date with necessary certifications and competencies.</li>
<li>Report on training effectiveness and suggest improvements to continually enhance the program.</li>
</ul>
</li>
<li>Collaboration &amp; Continuous Improvement:
<ul>
<li>Work closely with the Maintenance Leadership and other departments to identify training needs and fill skill gaps.</li>
<li>Participate in continuous improvement initiatives to enhance maintenance processes, reduce downtime, and optimize the training curriculum.</li>
</ul>
</li>
<li>Perform all other duties as assigned.
<ul>
<li>This job description is designed to provide a comprehensive overview of the role and may evolve as the company’s needs change.</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>Education &amp; Experience:
<ul>
<li>High School Diploma or equivalent (required); Associate’s or Bachelor's degree in Mechanical Engineering, Industrial Technology, or related field (preferred).</li>
<li>Proven experience as a maintenance technician, supervisor, or trainer in an industrial environment (minimum of 3-5 years).</li>
<li>Certification in maintenance-related fields (e.g., CMRT, CMRP, or similar) is a plus.</li>
<li>Journeyman or Master certification in a skilled trade is a plus.</li>
</ul>
</li>
<li>Skills &amp; Abilities:
<ul>
<li>Strong knowledge of mechanical, electrical, and hydraulic systems.</li>
<li>Proficiency in maintenance management software and tools.</li>
<li>Proficiency in computer usage including PowerPoint, Excel, Word, Office.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities with a hands-on approach.</li>
<li>Ability to design and implement engaging training programs.</li>
<li>Familiarity with training and evaluation tools, such as learning management systems (LMS).</li>
<li>Ability to work well independently and as part of a team.</li>
</ul>
</li>
<li>Additional Information:
<ul>
<li>This position may require occasional travel to other company sites for training sessions.</li>
<li>Flexibility in hours may be necessary to accommodate shift schedules for training delivery.</li>
<li>Training and assessments may involve working at heights, in cold environments, or outdoors.</li>
<li>A valid driver’s license may be required.</li>
</ul>
</li>
</ul>
 
Key Measurable Results:
<ul>
<li>Safety Performance:
<ul>
<li>Reviewing safety incidents and near misses to determine if procedures or training need to be updated.</li>
<li>Reduction in maintenance related injuries.</li>
</ul>
</li>
<li>Quality Performance:
<ul>
<li>Reviewing quality incidents and near misses to determine if procedures or training need to be updated.</li>
<li>Review product quality reports weekly with Assistant Plant Managers to determine if training improvements can be made to increase yields. </li>
</ul>
</li>
<li>Equipment Uptime:
<ul>
<li>Reviewing mechanical downtime events to determine what training, tools, or procedures could be updated or create to minimize or eliminate future downtime events.</li>
<li>Review troubleshooting approach used during downtime events to identify opportunities to accelerate or eliminate troubleshooting steps.</li>
<li>Increase MTBF on targeted equipment.</li>
<li>Participate in downtime RCAs to identify training opportunities.</li>
</ul>
</li>
<li>Employee Development:
<ul>
<li>Training curriculum and support materials are up to date and reviewed biennially. </li>
<li>Standard 90-day training plan established, maintained, and tracked for all new mechanics.</li>
<li>Training plans executed on schedule.</li>
<li>Training effectiveness as demonstrated by feedback assessments, individual test scores, and certifications</li>
</ul>
</li>
</ul>
 
Physical Qualifications:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Must be able to physically perform the essential functions of the role as outlined. </li>
<li>Must be able to lift, tighten (“torque”) equipment up to approximately 70 pounds.</li>
<li>Must be able to reach heights of 17’ to repair &amp; /or inspect equipment.</li>
<li>Must be able to physically perform equipment repairs in a wet, slippery/uneven environment which includes but is not limited to sloped flooring, pitched flooring, steps throughout work areas, and twist, bend, reach, and stand for 10-12 hours or the duration of the shift, in a wet cold environment. </li>
<li>Must be able to get underneath or mount equipment ranging from below grade (below floor level) and work in confined spaces of 2’x 2’or larger to perform repairs and inspections.</li>
<li>Must be able to safely &amp; efficiently make machine repairs in a seriously demanding, challenging, fast-paced, high pressure and tense atmosphere.</li>
<li>Must be able to wear personal protective equipment, including:
<ol>
<li>Ear plugs</li>
<li>Hard Hat</li>
<li>Hair Net</li>
<li>Protective Coat (clothing protector)</li>
<li>Forearm protection</li>
<li>Plastics gloves</li>
<li>Cotton gloves</li>
</ol>
</li>
<li>Ability to work in “normal” office conditions.</li>
<li>Ability to use computer keyboard, telephone, copying machine, labeling machine, laminating machine, etc.</li>
<li>Ability to communicate clearly and audibly and to understand spoken requests.</li>
<li>Ability to detect and hear emergency alarm systems, understand verbal communication, phone system paging, and to assist and respond to emergency situations calmly, quickly, and appropriately.</li>
<li>Ability to visualize computer screens and to read and understand typed and written materials. Must be able to operate and use office machines and equipment including telephone, computer, facsimile machine, etc.</li>
<li>Ability to effectively communicate both orally and in writing.</li>
<li>Must be able to read, write, and understand the English language.</li>
</ul>

Machine Maintenance Technical Trainer

<h3>Job Description</h3>
Job Description
 
Summary of Primary Functions
This individual will be responsible for the communications of technical issues to both Deere &amp; technicians. The Wirtgen Technical Trainer &amp; Communicator will work closely with John Deere and internal customers to support the ongoing service and support program for Dobbs Equipment. This position is responsible for directing, developing, and overseeing the development of technicians &amp; technical data at the corporate level to ensure the attainment of the company growth and profitability objectives are met. It is imperative for this position to develop consistency in product support expectations across all Dobbs Equipment branches. It is critical that this role provides cross functional direction, training, and motivation of Service Department Personnel. The Wirtgen Technical Trainer / Communicator reports directly to the Corporate Product Support Manager. 
Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
<ul>
<li>Work as liaison with manufacturers and all departments regarding product support issues.</li>
<li>Analyze product issues and provide support for parts/service/sales</li>
<li>Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues</li>
<li>Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases.</li>
<li>Provide timely communication of solutions to Service/Parts/Sales &amp; manufacturers</li>
<li>Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs</li>
<li>Manage technical tooling for service departments</li>
<li>Record solutions and maintain database of repairs</li>
<li>Remains Capstone current with new machine training</li>
<li>Delivers Capstone &amp; other technical training to Service Technicians</li>
</ul>
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers.</li>
<li>Highly developed technical abilities across Heavy Equipment line – electrical / hydraulic / powertrain / fuel systems, ect… </li>
</ul>
Technical Skills &amp; Knowledge: 
<ul>
<li>Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry</li>
<li>Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems. </li>
<li>Must have a great deal of flexibility to handle the changing work environment</li>
<li>Must be mature, team orientated and possess a positive attitude</li>
<li>Must have good interpersonal skills and strong communication skillsets</li>
<li>Must be able to handle multiple projects simultaneously</li>
<li>Must proactively determine customer needs and exceed their expectations </li>
<li>Must adhere to ethical principles, has sound character and honesty</li>
<li>The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel.</li>
<li>Must be able to comprehend and present complex technical data for the purpose of training employees</li>
<li>Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships, is preferred.</li>
<li>Must remain current on all Certifications required to lead &amp; instruct Capstone &amp; technical training</li>
</ul>
Education: Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements. 
<ul>
<li>Degree in a Business/Management discipline or equivalent experience.</li>
<li>Capstone Certifications Required, ongoing training provided.</li>
</ul>
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to:
<ul>
<li>Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves etc.</li>
<li>Ability to use full range of motion for back, arms, hands, and fingers.</li>
<li>Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.</li>
<li>Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.</li>
<li>The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.</li>
<li>Specific vision abilities required by this job include close, distance and color vision.</li>
<li>The employee is regularly required to talk or hear at moderate noise levels.</li>
</ul>
We’re an Equal Employment Opportunity and Affirmative Action Employer
Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.
Dobbs Equipment is an Equal Opportunity and At-Will Employer.

Wirtgen Technical Trainer & Communicator

<h3>Job Description</h3>
Job Description
Job Title: Technical Resolution Specialist
Reports to: Director of Technical Resolution 
Location: Remote 
 
Summary:
The Pavilion Payments Technical Resolution Specialist receives Tier 2 support calls and handles 3rd party vendor escalations. This role involves creating and resolving support tickets, providing turnkey support, utilizing live dashboards from our portal and our CRM ticketing dashboard, and troubleshooting or escalating issues as necessary.
Key Responsibilities:
<ul>
<li>Serve as the initial support contact point for Tier 2 issues and act as a liaison for further escalation to other departments. </li>
<li>Escalated remote FLM/SLM service calls and tickets for Kiosk, Lightspeed, Mobility, Mobile Jackpot, etc. </li>
<li>After hours On-Call from Mon-Sun on a weekly rotation. </li>
<li>3rd party dispatch management and support.
<ul>
<li>Open 3rd party tickets </li>
<li>Manage SLA reviews and updates </li>
</ul>
</li>
<li>Provide exceptional customer service through voice and email channels. </li>
<li>Monitoring and Technical Support:
<ul>
<li>Resolve Turn-Key ATMs and Kiosk machines using the Dashboard, promptly addressing any issues or alerts. </li>
<li>Provide technical support and escalation assistance through outgoing calls. </li>
<li>Handle escalated supervisor calls from B&amp;M Merchants, ensuring effective resolution. </li>
<li>Follow up on Jira tickets across all B&amp;M pipelines within the technician’s </li>
<li>Audit tickets and provide updates to leadership. </li>
</ul>
</li>
<li>Troubleshoot or escalate support issues accordingly, based on complexity and severity. </li>
<li>Collaborate with team members to resolve customer issues promptly. </li>
<li>Document and track customer issues, ensuring accurate and timely resolution. </li>
<li>Cross-functional operations support as needed </li>
<li>Remote kiosk support (hardware and software) </li>
<li>Respond to customer inquiries and technical requests via phone and email. </li>
<li>Address and resolve issues promptly, ensuring customer satisfaction.</li>
</ul>
Core Requirements and Experience:
<ul>
<li>Must be able to travel by car or airplane for periodic infield skills training. Travel can be as much as 20% from time to time (in and out of state) </li>
<li>Working knowledge of cloud-based systems and experience in running basic queries in SQL databases is a plus but not mandatory </li>
<li>Prior experience in casino equipment support, including but not limited to ATMs, Financial Services kiosks, cages, pin pads and cashier and helpdesk is a plus but not mandatory </li>
<li>Proficiency with Office 365 products / SmartSheets / Windows OS / Jira, and Talkdesk. </li>
<li>Working knowledge of electronic payments, particularly in the gaming industry. </li>
<li> 2-3 years of experience in a technical support role. </li>
<li> Exceptional communication skills, both verbal and written.</li>
<li>Ability to multitask and manage time effectively. </li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work both independently and collaboratively in a team. </li>
<li>Must possess a solutions-driven mindset and be self-motivated.</li>
</ul>
Perks &amp; Benefits!
● A great company that is focused on team building, and career pathing for its team! 
● Join a team that is fun, friendly, and customer-focused! 
● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more! 
Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

Technical Resolution Specialist

<h3>Job Description</h3>
Job Description
Summary
The Technical Sales Specialist coordinates various departments and external contacts to provide cost-effective custom weighing solutions that meet or exceed customers' expectations. This position will help maximize the market share and profitability of the Fairbanks Scales product lines.
 
Essential Job Duties
<ul>
<li>Estimates project costs, consults, and provides timely and effective communication during a project with multiple internal groups at all levels of the organization including sales and engineering on technical matters, ensuring the feasibility of proposed solutions. </li>
<li>Participates in needs analysis and information gathering meetings with Sales, Service, Distribution, and customers as required to help define the best customer solution.</li>
<li>Supports all industrial and other products that are designed, built, shipped, or sold out of the company's manufacturing facilities.</li>
<li>Provides outside vendors and contractors pricing on modifications to existing products and products not carried in our system.</li>
<li>Evaluates existing systems to determine effectiveness and suggests changes to meet customer requirements.</li>
<li>Works with engineers and other departments to resolve problems that arise during and after product implementation.</li>
<li>Produces reports and analyzes data to track product trends, profitability, and close rates of special products.</li>
<li>Participates, develops and may conduct user training.</li>
<li>Completes required training as assigned.</li>
<li>Organize travel, transportation, meals, and expenses for technician Instructor Led Training classes at the corporate office.</li>
<li>Follow progress of engineering teams on solution designs to maintain consistent and reasonable lead times.</li>
<li>Other duties as assigned.</li>
</ul>
 
Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)
<ul>
<li>Associate's degree in business or a related technical field or equivalent experience is preferred.</li>
<li>Minimum of two (2) years' experience in scale, process control equipment or software support is preferred.</li>
<li>Experience in costing industrial equipment, sales or custom products is preferred.</li>
<li>Experience in project coordination and/or management, is preferred.</li>
<li>Must possess good communication skills, both verbal and written.</li>
<li>Self-motivated and ability to work independently, as well as part of a team.</li>
<li>Ability to develop effective relationships with all levels of the organization and with external customers.</li>
<li>Proficient in MS Office products (MS Word, MS Excel and MS Outlook).</li>
</ul>
 
Knowledge, Skills and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
<ul>
<li>Proficient in Microsoft Office products specifically Outlook, Excel &amp; Word.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent communication skills, both verbally and in writing. </li>
<li>Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.</li>
<li>Ability to develop and maintain business relationships.</li>
</ul>
 
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
<ul>
<li>General office conditions. Exposed to moderate noise levels.</li>
</ul>
 
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Physical demands are medium, consisting of using various Fairbanks Scales scale products, office equipment and computers. </li>
<li>Required to use close vision and be able to focus.</li>
<li>Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.</li>
<li>Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.</li>
<li>Must have finger dexterity and hand-eye coordination to work on computer, telephone, calculator and related office equipment.</li>
<li>Regular attendance is a necessary and essential function.</li>
</ul>
 
Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets
 
DISCLOSURE REGARDING BACKGROUND INVESTIGATION
Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.
NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING
Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.
 Job Posted by ApplicantPro

Technical Sales Specialist

<h3>Job Description</h3>
Job Description
Now hiring for an HVAC Inside Sales &amp; Customer Service Representative in Madison!&nbsp;Our client is a leading cooperative wholesale distributor providing brand name products, technical expertise and superior customer service to the heating, ventilation and air conditioning industry. As the customer service representative, you will be answering HVAC/R product questions, entering orders into the CRM, and also collaborating with both the sales and warehouse team.
Hours: Monday - Friday 8am - 5pm
Pay:&nbsp;$45K - 52K/year DOE
Work includes:
<ul>
<li>Work with customers in person, over the phone, and via email</li>
<li>Collaborate with outside sales and warehouse/product fulfillment teams</li>
<li>Enter orders and stay active with product fulfillment</li>
<li>Lifting up to 50 lbs., assisting with onsite warehouse as needed</li>
<li>HVAC/R Knowledge is preferred</li>
</ul>
Qualifications:
<ul>
<li>2 years of Sales and Service in HVAC/R experience preferred</li>
<li>High school diploma/GED</li>
<li>General knowledge of utilizing computer/software</li>
</ul>
About us:
Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in Madison, Wisconsin, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:
<ul>
<li>Administrative</li>
<li>Light Industrial</li>
<li>Skilled Trades</li>
<li>Professional positions</li>
</ul>
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job. #LI-DNI
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HVAC Inside Sales & Customer Support Representative

<h3>Job Description</h3>
Job Description
Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. 
Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. 
Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. 
Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in.
DESCRIPTION
We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. 
RESPONSIBILITIES
<ul>
<li>Provide software support and troubleshoot basic technical issues.</li>
<li>Respond to all client questions and issues in a quick and comprehensive manner.</li>
<li>Escalate technical issues to the relevant internal teams. </li>
<li>Communicate and solve issues with cross functional teams by phone, email, video chat.</li>
<li>Work on specific projects as needed.</li>
</ul>
REQUIREMENTS
<ul>
<li>In office 3 days/week; work hours are 9-6pm</li>
<li>Exceptional team player with the ability to relate and care for customers.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High energy, positive, and can-do attitude.</li>
<li>High intellect, quick to learn and eager to excel.</li>
<li>Comfortable in a fast paced, high-growth start-up environment.</li>
<li>Bachelor's degree or equivalent.</li>
</ul>
WHAT WE OFFER
<ul>
<li>Compensation: $55,000 - $60,000 annually</li>
<li>Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry</li>
<li>Team Culture: A collegial, collaborative, fun work environment with frequent team events</li>
<li>Equity: All new hires are eligible for equity grant participation</li>
<li>Healthcare: Comprehensive &amp; affordable insurance benefits with a variety of plan options</li>
<li>Retirement: 401(k) with employer match &amp; employer-sponsored access to a retirement advisor</li>
<li>Family Benefits: Paid parental leave &amp; reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy</li>
<li>Professional Development: Sponsored learning &amp; development program (to cover classes, certifications, and more!)</li>
<li>Food Perks: Fully stocked kitchen &amp; lunch reimbursement program</li>
<li>Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) &amp; generous PTO days</li>
</ul>
Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Customer Support Representative

<h3>Job Description</h3>
Job Description
SUMMARY
The hired candidate will fill an Inside Sales position that is responsible for domestic sales accounts within a specific territory. They will be accountable for meeting their sales goals, via direct interaction with regional sales managers, channel partners, sales agents, and direct customers. They will be responsible for creating and recording all contact interactions and building an opportunity sales plan, respectively. 
Candidate should have experience in technical product sales, CRM reporting and record keeping, and key account management – while having an excellent technical knowledge of load cells, torque transducers, and instrumentation. 
The sales engineer daily support efforts are typically provided via phone, email, and written correspondence. The sales engineer initiates, follows through, and ensures completion of all sales orders and channel/customer requests in a timely manner (generally &lt;24 hours). They must work cooperatively and collaboratively with other department personnel to ensure engineering requests, accounting documents, and production orders are expedited according to customer requirements – ensuring all data is entered and disseminated to others accurately and timely. 
Travel may be required to meet with, or provide support to channel partners and key accounts/customers. However, primary work assignment is conducted at Interface.
The successful candidate will become an expert in all company products in order to provide excellent technical support to their assigned channel/customer base. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Must achieve sales goals as agreed to with direct manager</li>
<li>Must be able to work collaboratively across department lines in order to expedite sales orders and meet customer needs.</li>
<li>Must be an effective administrator and communicator to customers, reps, and internal employees.</li>
<li>Must respond to customers within 24 hours.</li>
<li>Must maintain regular contact with all key channel partners and customers within the assigned territory. </li>
<li>Must respond proactively to all engineering requests and purchase orders ensuring all documents are complete and accurate.</li>
<li>Must provide excellent support and care for the CRM (Salesforce) data – ensuring that all contact and care information is recorded and well-organized.</li>
<li>Must build a credible opportunities list – based on proactively working and supporting distributors, channel partners, and sales agents in their assigned territory.</li>
<li>Must provide product training, marketing information, and other sales support tools to the distributors, channel partners, and field agents. </li>
<li>May travel in support of overall sales and to assist with promotional events and trade shows.</li>
<li>Must be able to work with other staff members to produce product releases, catalogs, and information for the website, and product insertions and application notes each quarter.</li>
<li>Must stay abreast of all Interface product developments and those of the competition.</li>
<li>Must be adept at getting all necessary facts on a new application, identifying customer needs and ascertaining if and when the customer is going to buy and if it will be Interface.</li>
</ul>
QUALIFICATIONS
Minimum Education High school or GED; associated degree preferred
Experience/Requirements 3-5 years of experience inside sales of a technical product
SKILLS AND COMPETENCIES REQUIRED
<ul>
<li>Excellent listening and communication skills both verbal and written.</li>
<li>Thorough knowledge of all products, services and prototypes.</li>
<li>Independent judgment and discretion are required. Must be a self-starter.</li>
<li>Must be able to always maintain the up most confidentiality.</li>
<li>Highly effective in developing relationships and promoting sales.</li>
<li>Able to deal with people of different cultures.</li>
<li>Able to quickly understand vastly different applications and recommend the right product.</li>
</ul>
WORK ENVIRONMENT: This role is primarily office-based. The position requires extended periods of sitting, using a computer and phone.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO STATEMENT: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.
** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice **
About Interface, Inc.
We lead the world in force measurement solutions; designing, manufacturing, and we guarantee the highest quality performance load cells, torque transducers, multi-axis sensors, and related instrumentation available. Our plant includes corporate offices, state of the art manufacturing facility, accredited calibration laboratory and multi-faceted machine shop.
Our engineering team provides force measurement solutions to the aerospace, automotive, energy, factory automation, medical which includes the test and measurement industries as well. Interface products can measure from grams to millions of pounds in hundreds of models and physical sizes. By maintaining the entire process, from design, machining, strain gage manufacturing and assembly, and in our own facilities, we can ensure the highest degree of performance possible.

Technical Sales Engineer

<h3>Job Description</h3>
Job Description
Technical Sales Engineer - Portland, OR 
Our client, a national construction products manufacturer, is seeking a technical sales professional to join their growing team. The territory is primarily focused in the Portland metropolitan area.
Primary Responsibilities
Employ technical skills to conduct presentations, develop project specifications and grow project pipeline.
Develop and maintain professional relationships with accounts including consulting engineering firms, regulatory agencies, contractors, developers and landscape architects.
Manage pipeline using CRM to measure project specific performance. Update continuously to ensure information is timely, accurate and complete.
Provide technical and marketing assistance to other team members as needed.
Continuously improve technical expertise and knowledge of product line, Competitive products and Civil Engineering infrastructure trends.
Acquire and continuously improve consultative marketing and transactional selling skills.
Account ownership – own the client relationship and leverage internal support network to deliver solutions.
Attend local Engineering functions such as ASCE meetings and participate at local tradeshows. Other duties as assigned.
Requirements
BS in Civil Engineering, Environmental Engineering or related field.
Ability to understand the engineer of record, site owner and contractor’s needs and guide them to the appropriate product solution for each stormwater project.
Ability to communicate technical information, concepts and applications very effectively using consultative marketing skills.
Efficient at interpreting Civil Site plans
Proficient in Microsoft office, CRM
Must have valid Driver’s license
Local travel with occasional overnight
Consulting or Field Engineers encouraged to apply.
For more information, please submit your resume to: <a href="mailto:blake@mriz.net" target="_blank">blake@mriz.net</a>
Visit our website at <a href="http://www.mriz.net" target="_blank">www.mriz.net</a>
Due to the high volume of resumes received, only applicants with SPECIFIC EXPERIENCE requested by our clients will be contacted. All replies are held in strict confidence. MRI Zionsville WILL NOT share your personally identifiable information WITHOUT your permission.
Keywords: sales, representative, professional, account executive, account manager, business development, Engineering, civil engineer, construction, sales engineer, building products, professional engineer, public works, DOT, construction materials, precast, concrete, architectural sales, PVC, metal pipe, concrete pipe, HDPE pipe, stormwater, sewer, specifying products, waterworks, spec sales, technical sales, filtration, culvert, stormwater, storm sewer, hydraulics, storm, drainage

<h3>Job Description</h3>
Job Description
Job Summary: The Product Support Sales Representative (PSSR) is responsible for promoting parts and services to customer base while expanding market share in order to meet territorial and corporate objectives. Develops assigned territory, implements sales plans to grow business, and maintain current customer base. Influences and grow sales with new business opportunities within assigned market area/territory. 
Essential Functions:
<ul>
<li>Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission </li>
<li>Responsible for the sales of parts and service on related equipment </li>
<li>Provides support for the existing customer base </li>
<li>Sources new business opportunities </li>
<li>Prepares and presents parts and service quotes and maintenance agreements</li>
<li>Prepares sales plans, sales reports, expenses, and daily call reports </li>
<li>Develops new accounts and maintains existing accounts </li>
<li>Identifies and acquires new service contract opportunities</li>
<li>Receives customer orders and serves as the customer contact point </li>
<li>Generates a referral network to assist in increasing the client base</li>
<li>Manages sales funnel and PAR</li>
<li>Collaborates with prime product sales team to assist customers with making good decisions regarding the repair or replacement of equipment </li>
<li>Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service</li>
<li>Maintains records of sales or other business transactions</li>
<li>Prepares sales or other contracts</li>
<li>Performs other duties as assigned </li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Demonstrated knowledge of related equipment and maintenance requirements </li>
<li>Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales) </li>
<li>Excellent selling, negotiating, and closing skills with the ability to build long term business relationships</li>
<li>Demonstrated knowledge of CRM software</li>
<li>Proficient with MS Office Word, Excel, Outlook, etc.</li>
<li>Understands the implications of new information for both current and future problem-solving and decision-making</li>
<li>Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems</li>
<li>Exceptional attention to detail</li>
<li>Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization</li>
<li>First-class organizational, multi-tasking, and time management skills, deadline-oriented</li>
<li>Understands written sentences and paragraphs in work-related documents, and communicates effectively in writing as appropriate for the needs of the audience </li>
<li>Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately </li>
<li>Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness </li>
<li>Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations</li>
<li>The ability to listen to and understand information and ideas presented through spoken words and sentences</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or equivalent required</li>
<li>College coursework or an equivalent combination of education and experience preferred</li>
<li>A minimum of two years of work-related skill, knowledge, or experience is required; three to five years preferred</li>
</ul>
Supervisory Responsibilities:
<ul>
<li>None</li>
</ul>
Travel: 
<ul>
<li>Extensive driving; overnight travel required</li>
<li>Must have a valid driver's license</li>
</ul>
Physical Requirements:
<ul>
<li>This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.</li>
<li>This role frequently communicates with others and must be able to exchange accurate information in these situations</li>
<li>This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets </li>
<li>Reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually </li>
</ul>
Work Environment:
<ul>
<li>This job is generally performed in a retail and office environment, and will work outdoors as needed</li>
<li>Noise level may be loud at times</li>
<li>Frequently works at a fast pace with unscheduled interruptions</li>
</ul>
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.
#LI-HCT
#CAT
#Caterpillar
LI-JH1
#LI-HIR
#LI-HTC
#LI-TFR
#LI-MFG
#LI-USED

Product Support Sales Representative-Caterpillar

<h3>Job Description</h3>
Job Description Description:
Title: Technical Content Writer
Date Updated: January 2025
Department: Engineering
Reports To (Title) Engineering Manager
Create compelling copy for a highly technical audience that positively influences potential leads, builds long term relationships with our current customer base, and establishes Maple Systems as an industrial automation leader. 
 
Why Join Our Team? We believe in taking care of our employees, and it shows. Here's what you can expect when you join us: Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees. Employee Ownership: Be a part of something bigger as an employee-owner in our company. Retirement Savings: 401(k) plan with a company match to help you plan for your future. Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. Join a team that values your well-being, invests in your future, and celebrates shared success.
 
Principal Duties and Responsibilities
<ul>
<li>Write, edit, and proofread communications copy for technical accuracy and to ensure consistency of brand messaging, positioning, and value proposition.</li>
<li>Collaborate with sales manager, marketing manager, engineering manager, and subject matter experts across the organization to develop original content that is technically accurate and supports marketing campaigns for lead generation, lead nurturing and brand awareness.</li>
<li>Work with the technical team when new products are released to ensure that hardware and software features are explained and documented for use in the sales department and web team. </li>
<li>Work with the technical team when new software versions are released to ensure that “fixes”, “updates” and new software features are explained and documented for use in the sales department and web team. </li>
<li>Able to translate technical information, such as from documents or interviews with researchers, into easy-to-understand articles for a variety of audiences.</li>
<li>Create Case Studies, Application Stories, attractive and easy to follow “how-to” guides, and detailed step-by-step guides when appropriate. Have an attention to detail in order to Quality Check Web Pages, Test/Quality Check on-line sales tools, proofread website content, blogs, case studies, marketing emails, and press releases as needed.</li>
<li>Work with marketing team to create compelling messaging and content for promotions across various channels that support the customer buying journey (i.e., suggest types of content that will progress prospect from awareness to selection and purchase). </li>
<li>Develop content for website pages, events, articles, and speaking engagements, as needed. Examples of content here: <a href="https://maplesystems.com/articles/" target="_blank">https://maplesystems.com/articles/</a></li>
</ul>
 
Train, educate, provide learning opportunities:
<ul>
<li>Develop internal training methods and provide product training for Maple employees.</li>
<li>Assist in creating hands-on demonstrations of Maple Systems products.</li>
<li>Responsible for providing customers and distributors with training services as needed.</li>
<li>Represent and present on behalf of Maple Systems at events such as tradeshows and seminars.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Strong creative, strategic, analytical, and organizational skills.</li>
<li>Excellent creative writing and editing abilities.</li>
<li>Excellent oral communication skills.</li>
<li>Demonstrated ability to manage multiple projects simultaneously and to create and maintain project lists and timetables for a large team with strong attention to detail.</li>
<li>Highly motivated, willingness to think outside the box, and work collaboratively in a team environment.</li>
<li>Highly organized, accurate, thorough, and able to assume diverse responsibilities with minimal supervision.</li>
<li>Demonstrated ability to interface cross-functionally.</li>
</ul>
Supervisory Responsibility:
This position does not supervise others. 
Education/Experience:
<ul>
<li>Bachelor's degree in marketing, communications, journalism, public relations, or related field, or equivalent experience is required.</li>
<li>3 years' of previous work experience in a B2B company with technical writing for a marketing and sales environment and technical product and/or software copy and content development experience desired.</li>
<li>Able to explain technical subjects, such as configuration software, hardware specifications, or database administration to a semi-technical audience.</li>
<li>Working knowledge of Microsoft and Adobe platforms (Word, PowerPoint, InDesign, etc.).</li>
<li>Project management experience including scheduling, planning, and managing projects to completion is a plus..</li>
</ul>
Language Ability:
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. The noise level is moderate. 
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:
 
 
Compensation details: 30-35 Hourly Wage
 
PI38dd603a44e5-25405-36496003

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