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<h3>Job Description</h3>
Job Description
The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.
Responsibilities and Duties: 
This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.
Customer Centric Focus: 
• Partners with Sales to create new customer items; use PLS form to create items in Radius.
• Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
• Delivers complete, accurate, and timely sales order details to support internal order processing.
• Review open order reports daily and drives communication-advising customers on change in dates.
• Create shipping release with a high level of accuracy; to achieve on time delivery. 
• Manage expedited shipments as necessary, with required management approval.
• Create expedited sales order requests with scheduling as needed.
• Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
• Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
• Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
• Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
• Maintain product awareness- technical understanding of our products/processes.
• Process and manage non-conformances with internal and external customers. 
• Provide samples to customers. 
• Attain pricing or price lists on existing items as needed
• May require light travel to internal meetings or customer meetings.
Skills and Qualifications:
• Exceptional customer-facing communication skills; excellent listening skills
• Action-oriented, assertive, and diplomatic. 
• This position requires an individual who enjoys working with a sense of urgency and creative problem-solving. 
• Thrives on challenges.
• Attitude- friendly, patient, positive
• Values teamwork and supports team environment.
• College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
Working Conditions and/or Physical Requirements:
• Hybrid Office position: 3 days in local office with 2 remote- scheduled with Manager.
• Must be able to work during the hours between 8 a.m. and 5 p.m.
• Must be capable and willing to work more than a normal workweek with notice, as outlined in the 
• Personnel Handbook, as work level demands dictate.
• Must be able to distinguish and ensure accuracy of work in a fast-paced production environment.
• Must be able to identify, prioritize, and meet multiple expectations for area of responsibility.
• Must have the physical dexterity to bend, stand, flex, and reach as the position dictates.
• Must be able to use the Company’s software efficiently and effectively.
• Must travel as required; overnight travel may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Specialist

<h3>Job Description</h3>
Job DescriptionThis position pays $65K-$95K DOE This position can be either remote or Hybrid depending on location. &nbsp;About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. Why Join Navia?
<ul>
<li>Impact: Play a pivotal role in supporting employers and employees nationwide.</li>
<li>Growth: Advance your skills with a team committed to excellence and innovation.</li>
<li>Culture: Join a company that values collaboration, innovation, and customer-first solutions.</li>
</ul>
 Navia Offers: Health Insurance Dental &amp; Vision Benefits Education Reimbursement 401K with employer contribution Employee Assistance Program Paid Time Off &nbsp;Position Summary The Production Support Specialist II is a client facing role where&nbsp;you’ll oversee user acceptance testing (UAT) for client configurations, ensure deliverables meet our high-quality standards, and work closely with both clients and internal teams. You’ll turn client requirements into actionable test scenarios, validate system outputs, and keep projects on track.&nbsp; &nbsp;Essential Functions
<ul>
<li>Plan and execute quality assurance procedures for healthcare benefit platforms</li>
<li>Lead client-facing UAT sessions, ensuring timelines and requirements are met</li>
<li>Create client-specific workbooks to validate configurations</li>
<li>Perform data comparisons, audits, and analysis</li>
<li>Validate vendor and payroll file exports</li>
<li>Troubleshoot and resolve issues identified during testing</li>
<li>Collaborate with configuration and data management teams to address gaps or missing requirements</li>
<li>Participate in post-deployment and status review meetings</li>
<li>Assist with root cause analysis when needed</li>
</ul>
&nbsp;Requirements&nbsp;
<ul>
<li>Minimum 1 year experience in a consumer/client-facing website environment, including manual and scenario testing</li>
<li>Data analysis experience with data compares tools</li>
<li>At least 2 years in Benefits Administration or Healthcare industry preferred</li>
<li>Moderate to strong employee benefits knowledge</li>
<li>Strong understanding of QA methodologies and their practical application</li>
<li>Excellent attention to detail with the ability to spot errors in complex data</li>
<li>Ability to turn client requirements into actionable test cases</li>
<li>Strong skills in Microsoft Office (especially Word, Excel, MS Project)</li>
<li>Exceptional organizational skills, with the ability to manage multiple priorities</li>
<li>Confident in client-facing communications</li>
</ul>
 &nbsp;
Please visit our career page and apply directly: <a href="http://www.naviabenefits.com/workatnavia" target="_blank">www.naviabenefits.com/workatnavia</a>
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
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Production Support Specialist (Internal Candidates)

<h3>Job Description</h3>
Job Description
As an IT support engineer you will provide support, advice, and practical assistance to clients, partners, and colleagues via the help desk ticketing portal, telephone system, and remote software tools. You are the first point of contact for all technical and operational inquiries, you diagnose problems and identify appropriate solutions, taking into account the applied service levels. The successful candidate will:
· Ensure a daily follow-up on open requests and provide accurate feedback to the client.
· Follow standard procedures for proper internal escalations on unresolved cases.
· Document recurring problems by means of notes and technical articles through the knowledge base.
· Ensure the proper functioning of the ASP platform and react proactively on anomalies detected by the automated monitoring system.
This position is based in North Richland Hills, Texas and reports directly to the Managing Members.
Profile
<ul>
<li>Higher educated in IT or equivalent through experience</li>
<li>Knowledge of Automobile or Truck Dealerships and/or dealership management system software is a plus</li>
<li>Knowledge of any CRM software is a plus</li>
<li>Strong customer focus with a desire to deliver a high-quality service</li>
<li>Self-motivated and highly professional with the ability to take ownership and responsibility</li>
<li>Ability to multi-task, work under pressure, and meet tight deadlines</li>
<li>Able to think critically and manage priorities</li>
<li>Team player but able to work autonomously</li>
<li>Polite with good communication skills, both written and verbal</li>
<li>Willing to perform on-call duties in a rotation mode</li>
</ul>
Technical Skills
<ul>
<li>Experience and good knowledge of basic web skills: HTML, CSS, JavaScript</li>
<li>Strong knowledge in Microsoft SQL: Selects, Joins, Stored Procedures, Views</li>
<li>Good knowledge of networking principles: TCP/IP, DNS, SMTP</li>
<li>Experience with Windows desktop/server environments: legacy &amp; modern browsers (IE, Chrome, Edge), file management &amp; transfer services (NTFS, Shares, FTP/FTPS), server components (IIS Web Server)</li>
<li>Familiar with web service technologies: HTTP/HTTPS, SOAP/REST APIs, XML/JSON</li>
</ul>
Offer
We offer you:
<ul>
<li>A full-time interesting job in a fast-growing international company</li>
<li>The opportunity of learning in a stimulating environment with great career opportunities</li>
<li>Competitive salary and benefits based on your experience</li>
<li>Paid vacation &amp; national holidays</li>
<li>Retirement &amp; insurance options</li>
</ul>
Company DescriptionArcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success. 
<h3>Company Description</h3>
Arcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.

Help Desk Software Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview
As an IT Support Specialist, you’ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms—including our ERP system and Shopify storefront(s). You’ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
<ul>
<li>Serve as the first point of contact for end-user IT support (onsite and remote)</li>
<li>Troubleshoot and resolve issues related to hardware, software, networking, and user access</li>
<li>Configure and deploy desktops, laptops, printers, and mobile devices</li>
<li>Support and maintain Microsoft 365 accounts, Active Directory, and device management tools</li>
<li>Assist with ERP administration: user setup, permissions, troubleshooting, and light data support</li>
<li>Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage</li>
<li>Maintain IT documentation and asset inventory</li>
<li>Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts</li>
<li>Collaborate with senior IT staff on projects and system improvements</li>
</ul>
Requirements:
Requirements
<ul>
<li>1–3 years of hands-on IT support experience in a help desk or desktop support role</li>
<li>Proficiency with Windows environments</li>
<li>Experience with Microsoft 365, Active Directory, and common remote support tools</li>
<li>Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)</li>
<li>Familiarity with Shopify or comparable eCommerce platforms</li>
<li>Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)</li>
<li>Excellent communication, troubleshooting, and problem-solving skills</li>
<li>Strong sense of ownership, attention to detail, and a customer-first mindset</li>
<li>Must be able to work on-site full-time at our Richfield, WI office</li>
</ul>
Nice to Have (Bonus Points)
<ul>
<li>Experience with IT ticketing systems</li>
<li>Knowledge of cybersecurity best practices and endpoint protection tools</li>
<li>Familiarity with remote support tools (ScreenConnect)</li>
<li>Certifications: CompTIA A+, Microsoft Certified, or similar</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $17 - $19 Hourly DOE 
JOB TITLE: Customer Experience Specialist (CXS) - Call Center
REPORTS TO: CX Manager
Location: Moscow, ID
Remote Eligible: No
 
About NRS:
100% employee-owned NRS is the worlds leading manufacturer of paddlesports gear and apparel with a 50-year legacy in the outdoor recreation industry. Founded on the idea that business can be more than just a way to make money, we strive to be the kind of company we would want to do business with, and the kind of company we enjoy working for.
 
About the Job:
As a Customer Experience Specialist, youll be the voice of NRS for customers from throughout the Northwest, the United States, and the world. Youll ensure that each and every person who interacts with us enjoys the friendliness, expertise and outstanding service that define NRS. Youll provide professional-grade equipment and apparel that empowers adventures on the water, and youll offer expert advice and guidance to support our customers on their journey. This role requires someone who is passionate about the outdoors with a background in paddlesports or strong desire to learn.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Think and act independently to surprise and delight NRS customers by providing the best possible experience, whether answering questions, solving problems, or just making someones day</li>
<li>Build rapport with people inside and outside the organization</li>
<li>Provide expert advice to customers to help them find the right gear</li>
<li>Answer inbound calls, emails, and chats with professional language and friendly tone. Types of communications can include but are not limited to order assisting, answering product questions and inquiries, product troubleshooting, managing basic wholesale inquiries, etc.</li>
<li>Research required information using available resources when necessary</li>
<li>Handle and resolve customer complaints, identifying and escalating priority issues and reporting to high-level management when necessary</li>
<li>Process and manage online web orders while communicating efficiently and effectively with the customer about order status, backordered items, etc.</li>
<li>Handle product returns with our Hassle-Free and Rock Solid Guarantee in mind</li>
<li>Cross-train in wholesale operations to handle basic orders and inquiries</li>
<li>Operate within multiple software systems to manage/complete customer information and orders</li>
<li>Manage other duties/projects as assigned</li>
</ul>
 
Qualifications &amp; Requirements:
<ul>
<li>Outdoor enthusiast with interest in learning about all things paddlesports</li>
<li>Proactive mindset and creative problem-solving skills</li>
<li>Friendly and positive attitude with strong interpersonal skills</li>
<li>Strong verbal and written communication</li>
<li>Ability to work independently without losing the teamwork mentality</li>
<li>Availability to work a flexible schedule based on business needs, including evenings and some weekends </li>
</ul>
 
Preferred:
<ul>
<li>Previous boating experience</li>
<li>Customer service/sales experience in any industry</li>
</ul>
 
This position is based in Moscow, ID at our NRS Headquarters. Applications will be accepted through 09/15/2025 or until positions are filled. If interested in part-time employment, please include availability with your cover letter.
 
Callbacks for interviews will begin the week of 9/8.

Customer Experience Specialist - Call Center

<h3>Job Description</h3>
Job DescriptionCompany Description 
PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration.
With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.
PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges.
Job Description 
Job Summary: We’re looking for a detail-oriented and motivated Associate Revenue Onboarding Specialist to join our growing client onboarding operations. In this critical role, you will help streamline and scale how we collect, review, and process due diligence materials for new business clients. You’ll support onboarding efforts that directly contribute to company OKRs focused on speed, compliance, and operational efficiency.
You’ll work closely with internal teams and external stakeholders—such as payment processors, card networks, and digital wallet providers—ensuring that onboarding packages are complete, compliant, and submitted on time. We’re especially excited about candidates who are comfortable using AI-assisted tools and structured workflows to improve documentation review, data validation, and process automation.
Due Diligence &amp; Documentation
<ul>
<li>Collect and organize Know Your Business (KYB) documentation and supporting materials from new business clients.</li>
<li>Review submissions for completeness, accuracy, and alignment with underwriting, regulatory, and risk standards.</li>
<li>Use AI-powered tools (e.g., OCR, smart forms, data matchers) to streamline documentation analysis and identify gaps.</li>
<li>Collaborate with clients and internal teams to resolve documentation issues quickly and efficiently.</li>
</ul>
Onboarding Package Assembly
<ul>
<li>Compile complete and well-organized onboarding packages for internal and external partner review.</li>
<li>Coordinate with internal teams (Sales, Legal, Compliance, Project Managers) to gather missing or supplemental documentation.</li>
<li>Submit documentation to reviewers and partners, including payment processors, card networks, and digital wallet providers.</li>
<li>Track progress against team OKRs related to onboarding turnaround time, documentation accuracy, and partner SLAs.</li>
</ul>
Compliance &amp; Partner Coordination
<ul>
<li>Ensure all submissions meet regulatory and partner-specific requirements, such as PCI DSS, Nacha, AML, and card network rules.</li>
<li>Support the development of AI-enhanced checklists and quality control tools to ensure compliance at scale.</li>
<li>Act as a liaison between onboarding stakeholders and external partners to facilitate a seamless and compliant onboarding experience.</li>
</ul>
Documentation &amp; System Support
<ul>
<li>Maintain accurate records in onboarding and CRM platforms (e.g., Salesforce, Zendesk).</li>
<li>Organize digital files with appropriate tagging, version control, and access management for audit-readiness.</li>
<li>Contribute to improvements in onboarding workflows and internal documentation, helping the team meet evolving OKRs around scalability, quality, and automation.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree in Business, Finance, Economics, or a related field preferred. Equivalent professional experience will be considered.</li>
<li>1–3 years in onboarding, underwriting support, compliance operations, or document management in fintech, payments, or financial services.</li>
<li>Familiarity with KYB, AML, PCI DSS, Nacha, and other regulatory frameworks.</li>
<li>Experience supporting structured, audit-ready workflows and working with external partners (e.g., card brands, processors).</li>
<li>Exposure to AI tools used in business operations (e.g., document automation, smart validation, AI search or review bots) is a plus.</li>
<li>Excellent attention to detail and organizational skills.</li>
<li>Strong communication—clear, professional, and client-facing.</li>
<li>Comfortable working in fast-paced, metrics-driven environments aligned to OKRs.</li>
<li>Experience with workflow and onboarding tools (e.g., Salesforce, Asana, Monday.com).</li>
<li>Curiosity and adaptability when working with AI-enabled systems and automation tools.</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>Base salary per year (paid semi-monthly)</li>
<li>Fast- paced and professional work culture</li>
<li>Stock options with standard startup vesting - 1 year cliff; 4 years total</li>
<li>$50 monthly communication expense stipend to go towards your phone/internet bill</li>
<li>$250 stipend to enhance your WFH setup</li>
<li>Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)</li>
<li>Premium medical benefits including vision and dental (100% coverage for employees)</li>
<li>Company-sponsored life and disability insurance</li>
<li>Paid parental bonding leave</li>
<li>Paid sick leave, jury duty, bereavement</li>
<li>401k plan</li>
<li>Flexible Time Off (our team members typically take off ~3-4 weeks per year)</li>
<li>Volunteer Time Off</li>
<li>13 scheduled holidays</li>
</ul>
Salary Range: $70,000 - $80,000 PayNearMe strives to create a workplace where all employees thrive. Our&nbsp;core values&nbsp;represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.
We’re in this&nbsp;together&nbsp;to&nbsp;do the right thing. We deliver&nbsp;real results&nbsp;we are proud of while remaining&nbsp;respectful,&nbsp;transparent, and&nbsp;flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
—
Candidate information will be treated in accordance with our job applicant privacy notice found at:&nbsp;<a href="https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/" target="_blank">https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/</a>
Assistance for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.

Associate Revenue Onboarding Specialist - Remote

<h3>Job Description</h3>
Job DescriptionAt InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers. Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. We’re growing fast and want you to be a part of it! We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests. This is a remote role. Key Responsibilities
<ul>
<li>Handle inbound requests and respond promptly to support calls, chats, and emails</li>
<li>Assess, categorize, and reassign support requests to internal team members as needed</li>
<li>Troubleshoot and diagnose system or service issues</li>
<li>Advocate for customers by capturing feature requests and feedback</li>
<li>Leverage impeccable customer service skills through phone, email, and chat interactions</li>
<li>Work cross-functionally to assess and improve internal processes</li>
<li>Demonstrate fundamental understanding of customer service best practices</li>
<li>Manage customer escalations with empathy and professionalism</li>
<li>Track client interactions, maintaining detailed records of communications and action items</li>
<li>Build domain expertise and grow industry knowledge</li>
</ul>
Requirements and Qualifications
<ul>
<li>1+ years’ experience in customer service in a retail, restaurant, or similar environment</li>
<li>Bachelor's degree&nbsp;preferred</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong technical aptitude and organizational skills</li>
<li>Proficient with Windows and MS Office Suite</li>
<li>Knowledge of surplus lines tax filing a plus</li>
<li>Excellent interpersonal skills</li>
</ul>
Perks
<ul>
<li>Health, dental, and vision plans</li>
<li>Amazing work-life balance with 4 weeks of Paid Time Off</li>
<li>9 Paid Company Holidays with 2 floating holidays</li>
<li>401K Programs with employer match</li>
<li>Personal assistance&nbsp;programs for support in a healthy personal and work life</li>
</ul>
Why InsCipher? At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
<ul>
<li>Work on cutting-edge projects that are reshaping an industry</li>
<li>Collaborate with a team of passionate, like-minded professionals</li>
<li>Enjoy a culture that values flexibility, innovation, and personal growth</li>
</ul>
Compensation Range: $24/hr - $28/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.&nbsp; If you need accommodation, please let us know during the interview process.
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Customer Success Specialist

<h3>Job Description</h3>
Job Description
Technology Support Specialist
Position Open Until Filled Non-Union, Exempt, Full-Time Grade 8, $65,145 - $79,768 DOE Location:Kalispell, MT&nbsp;
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment
POSITION SUMMARYAssigned to the Technology Support Services work center, the Technology Support Specialist helps information system users overcome the challenges associated with using technology to perform work activities.&nbsp;The high-level objective of this position is to continually improve the technology related knowledge, skills, and abilities of FEC workforce. Will also assist with the routine activities of the Technology Support Services team and have a focus on the configuration, maintenance, and support of various line of business applications. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS
<ol>
<li>Serve as the technology support liaison to business units. This is the core function of the position and includes all efforts associated with developing and maintaining a technologically competent workforce.&nbsp;Includes, but not limited to the following tasks: &nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Continually assess the support needs of technology users and develop strategies to address those needs.</li>
<li>Facilitate technology training sessions either in a group setting or one on one basis.</li>
<li>Maintain advanced proficiency and knowledge of the technology deployed in the enterprise that presents the greatest challenge to the users.</li>
<li>Develop and maintain job aids.&nbsp;</li>
<li>Provide over the shoulder support and coaching where necessary to boost confidence with technology.</li>
<li>Identify solutions to work around known issues.</li>
<li>Disseminate information and technology use tips.</li>
<li>Maintain a broad knowledge of technology capabilities.</li>
</ol>
</li>
</ol>
<ol>
<li>Use standard operating procedures to assist with routine technology support activities including but not limited to the following:&nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Hardware and software inventory management.</li>
<li>Maintenance, administration, daily monitoring, and troubleshooting of information systems and server infrastructure.</li>
<li>Advanced phone system configuration and maintenance, such as PBX configuration, provisioning telephones on the IP network and maintaining cordless headsets.</li>
<li>Granting access to information and information system functionality.</li>
<li>Proactive analysis such as reviewing system logs for events that might degrade system performance.</li>
<li>Coordinate/deploy information system upgrades.</li>
<li>Transfer of knowledge and associated documentation to appropriate parties.</li>
<li>Document, and track, case histories, issues, and actionable steps taken to resolve issues.</li>
<li>Create and improve documentation of support procedures along with the maintenance of Technology Configuration Datasheets.</li>
<li>Assist in the set-up and support of new and existing information systems.</li>
<li>Execute and verify the completion of backup and recovery routines.</li>
</ol>
</li>
</ol>
<ol>
<li>When possible, perform tasks with minimal disruption to the daily needs of FEC.</li>
<li>Serve as a member of the IT On-call team.</li>
<li>Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC.&nbsp;Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.</li>
<li>Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.</li>
<li>In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.</li>
<li>Become familiar with and keep current with FEC objectives and applicable policies. &nbsp;</li>
<li>Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.</li>
</ol>
MINIMUM POSITION QUALIFICATIONS Education: Bachelor’s degree in computer science or related field of study preferred. &nbsp; Job Related Experience: 1 to 4 years of related experience required. Supervision: No Experience Supervising Required. Computer Skills: &nbsp; &nbsp; &nbsp;Hands-on experience with:
<ol>
<li>Secure network switching and routing, cabling, and network management</li>
<li>Microsoft Active Directory</li>
<li>Microsoft OS and server technologies</li>
<li>Server virtualization technology</li>
<li>Storage Area Networks</li>
<li>Remote Desktop Services and Virtual Desktop Infrastructure</li>
<li>Firewalls, routers switches and gateway devices</li>
<li>Multi-line phone systems</li>
</ol>
&nbsp; &nbsp; &nbsp;Detailed knowledge of:
<ol>
<li>TCP/IP networking including IP Classes, subnets, multicast, NAT</li>
<li>Backup and disaster recovery methodologies</li>
<li>Patch management processes</li>
<li>Wireless protocols and services</li>
<li>Must have the ability to provide well written technical procedures, user guides and internal communications</li>
<li>Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users required</li>
</ol>
Certificates &amp; Licenses: CompTIA Network+ and CompTIA A+ certification preferred. Other Qualifications: 
<ul>
<li>Able to work 40 hours per week with additional time as needed.</li>
<li>Present a professional appearance at all times.</li>
<li>Valid Montana Driver’s License and be insurable to drive FEC vehicles.</li>
<li>Be a team player with effective verbal and written skills.</li>
<li>Able to travel occasionally out-of-area and/or overnight.</li>
<li>Assume responsibility without direct supervision, display initiative and exercise good judgment.</li>
<li>Legible handwriting.</li>
<li>Be organized, accurate and exercise strong attention to detail.</li>
<li>Possess proven ability to maintain confidentiality.</li>
<li>Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.</li>
<li>Exhibit excellent member relations and customer service skills.</li>
<li>Read and understand technical information and communicate that information to coworkers to ensure comprehension.&nbsp;</li>
<li>Able to effectively prioritize tasks in a high-pressure environment.</li>
<li>Able to respond to maintenance issues or other needs at any time, including nights and weekends.</li>
</ul>
PHYSICAL DEMANDS (Based on an 8 hour work day)Stand F (Frequently) Walk F (Frequently) Sit F (Frequently) Handling / Grasping F (Frequently)Reach Outward F (Frequently) Keyboarding &nbsp;F (Frequently) &nbsp;Speaking &nbsp;F (Frequently) &nbsp;Vision &nbsp;F (Frequently) &nbsp;Hearing &nbsp;F (Frequently) &nbsp;Reach Above Shoulder R (Rarely) Foot or Leg Controls &nbsp;N (Not Applicable) &nbsp;Climb N (Not Applicable)Crawl R (Rarely)Squat or Kneel R (Rarely)Bend R (Rarely)DriveR (Rarely)Lift/Carry10 lbs. or less O (Occasionally) 11-25 lbs. R (Rarely) 26-50 lbs. R (Rarely)51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) &nbsp; Push/Pull10 lbs. or less R (Rarely)11-25 lbs.N (Not Applicable) 26-50 lbs. N (Not Applicable) 51-100 lbs. N (Not Applicable)
N (Not Applicable)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Activity is not applicable to this position R (Rarely)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 5% of the time (0 - 2 hrs./day) O (Occasionally)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day) F (Frequently)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day) C (Constantly)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity more than 66% of the time (8+ hrs./day) WORK ENVIRONMENT Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain. 
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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VRt1lJvd1A

Technology Support Specialist

<h3>Job Description</h3>
Job Description
Software Support Specialist In-Office Position
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. On-site position located in Jefferson City, MO.
<ul>
<li>Participate as a member of the help desk, working directly with remote customers on software support issues.</li>
<li>Investigate, gather information, and resolve issues for customers.</li>
<li>Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.</li>
<li>Always maintain privacy of customer information and data security.</li>
<li>Configure, install, train, and document products and services delivered to customers.</li>
<li>Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.</li>
<li>Update help desk knowledgebase and user documentation as needed.</li>
<li>Travel to bank sites for installations and training.</li>
<li>Keep up to date with enhancements and issues to ensure proper information is being provided to customers.</li>
<li>Maintain a positive, professional attitude toward customers and co-workers.</li>
<li>Inform key management personnel of any customer or project concerns.</li>
<li>Be a team player and assist in roles where you are needed.</li>
<li>Self-motivation, initiative, and problem solving skills are crucial to excel.</li>
<li>Dependability and accountability to ensure tasks and projects are completed timely and accurately.</li>
<li>Ability to express ideas clearly in both written and oral communications.</li>
</ul>
Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
<ul>
<li>Available to travel on an as needed basis to perform job duties.</li>
</ul>
We reward our employees with first rate compensation and benefits package that includes:
<ul>
<li>Paid vacation</li>
<li>Paid holidays</li>
<li>Paid sick/personal leave</li>
<li>Basic life and long-term disability insurances</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Voluntary life insurance</li>
<li>401 (k) company-match savings plan</li>
<li>Employee Assistance Program</li>
</ul>
Email Resume to: <a href="mailto:psmith@cspiinc.com" target="_blank">psmith@cspiinc.com</a>

Software Support Specialist

<h3>Job Description</h3>
Job Description
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Specialist will be there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with agents and clients on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.
The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs of our customers and requests from our agents.
What You’ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist clients and support agents.</li>
<li>Manage inbound calls for inquiries involving policy status, loan balances, demographic changes.</li>
<li>Identify client needs, clarify information, research every issue, and provide “one-call” resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer’s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>College degree or work experience in lieu preferred.</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required. </li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills.</li>
<li>Foreign language skills a plus but not required.</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Ability to adapt to multiple platform systems.</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>Or any combination of education and experience which would provide an equivalent background. High School Diploma required.</li>
</ul>
Salary Band: 02A
The selected candidate will participate in key on-the-job training over an eight-week period. Two weeks will be onsite in our corporate offices and are critical to long term success. The candidate will work remote post the eight-week training period.
The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. 
Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
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